@@Marquis-Sade Grats for you. Tell me more about your life that we, the internet, apparently care about you personally because you're the main character towards the original post that talks about the relatablity of a broad concept that everyone except you agrees upon.
for sure and you can hear the passenger laughing so i'm guessing he's looking at one guy yelling at him holding a phone up recording it while his friend in the passenger seat stares at him giggling like a little child.
Always seems to really kill the unfounded sense of superiority they have when you respond to their long, drawn out tirade with a flat "Okay.(or similar)" It's my go to response when someone jumps up and down crying about how they're "taking their business elsewhere" since it takes the wind out of their sails on the spot.
I used to work sandwiches on night shift at McDonald's and had a lady throw both of her drinks at me because she was mad at the girl on register. I literally had nothing to do with it but got soaked in diet coke and sprite anyhow.
It's definitely a skill you develop in service sector jobs. You encounter people who rock up with some grievance that probably has very little to do with you or your job maybe one every week or so, and you either learn to go to your happy place while they foam at the mouth, or you quit.
Cashier looked him dead in the eyes the whole time, hit him with the "don't care, didn't ask", and shut the window. I pray to have the patience of this man.
I worked nearly 5 seperate jobs in the food service industry. The absolute worst is the night shift, near to a bar. Everything is cool, until the last call at the bars. I WISH I had the patience that man had. But DAMN I understand the stare.
if they cashier didn't rush, then he'd be complaining about them purposely dragging their feet. can't please these people, they'll always find some reason to complain because they have a boulder on their shoulder. love charlie's colorful insults. homunculus lol
Thank you for being outspoken against drunk drivers. I lost my 23 yo sister in 2009 due to a drunk driver. It is still devastating on a daily basis; not to mention what my parents go through. It's nice to see your passion for this subject, and from the bottom of my heart I greatly thank you brother. -Chris T.
I am also very glad to see Charlie talk on this subject because a lot of TH-camrs default to jokes when it comes to drunk driving. "Its the drunk crashers that get us in trouble" or "Its fine just don' crash" so many HUGE TH-camrs make jokes on this subject. I lost my friend in 2017 to a drunk driver, he was cross country biking and got hit as 12PM. 12PM and got killed. Fucker smiled in his mugshot and only got 5 years for killing a 17 year old. I have 0 tolerance for it. More Infulencers need to stop joking about it and make a firm stance against it like Charlie.
@@revan4130 I'm really sorry to hear about your friend. I wish he were here still and I hope that the person who did it gets hit by karma hard. I was also affected by an accident which took my best friend when I was young, but I think you should view it from another perspective. A lot of people use jokes and comedy to talk about these issues and it's an incredibly healthy way to cope with these issues. It turns something very dark and incredibly sensitive into something positive that can be talked about without losing any of the gravity of the topic. Being able to laugh at jokes is a tool that you and others should use to help heal wounds left behind after tragedies like that. It's also a way of allowing the memory of your friend and others to stay alive in a warm and positive way.
As a former fast food worker, I can indeed guarantee we want you to get your order done as quickly as possible because we get reprimanded if the order takes too long.
Yeah, for example at Tim’s there’s a big ass timer above the drive thru and your goal is to aim for 21 seconds. This is literally impossible in most situations, but still incentivizes you to go fast.
The employee closing his eyes to calm himself is honestly one of the most relatable moments I’ve seen I’ve seen in these type of videos, and the fact that he’s filming it let’s you know he’s just hunting for some online clout and sadly, he got it.
The thing about the clout chaser that aggravates me is that he seems like the jerk off that purposely knows that the Drive Thru cashier is under enough stress from a hard day of taking orders all day or evening and just wants to get his shift over so he can go home. And it’s probably his second job just to help make extra money for his family.
I read a lot of literature on body language (huge flex I know) but, apparently closing your eyes in front of someone you dislike is a form of comfort akin to self-hugging, it lets you for a second pretend the other person doesn’t exist and gives you a second’s respite.
@chrisstanger6650 Nah its worst. The clout chaser is so delusional and ignorant that they BELIEVE THEY ARE RIGHT. Much scarier when someone does something for internet clout and thinks they are not in the wrong, imo. They have zero chill since they think they are being a beacon of justice.
i worked fast food and sometimes the workers would talk sh*t abt customers that did nothing but order food and it made me annoyed bc they were nice to us
@@rubydoob Honestly, I expect there to be some level of sassy employees. Unless they are tampering with the food, I don’t care if they roast me behind the scenes. People cope with bad jobs in different ways. They just have to be discreet about it.
@@user-jp8fr8vi6s true it’s one thing to be discreet but to not know when to lower ur voice when talking shit or being mean while someone is taking an order 😭i had a coworker talk shit while hearing them order and they could hear him thru MY mic. so embarrassing
@@rubydoob 😰 Oh God, that’s rough. Sorry you had to be the middle man through that. Yeah. Your coworkers were idiots. There’s definitely a time and place. Smh
The way he closes the window mid-speech at the end and locks it with complete eye contact gives me life, that’s the kind of mood I wish to take with me in my day to day life when confronted with similar bs
I dunno how you would do anything else if you worked in fast food and got put in that situation tbf. You know that if you argue, you risk being fired, so what other choice do you have?
@@KaseyC. every time I argued with a customer I never risked losing my job bc they are always hurting for workers lmao they never told me other wise for cussing customers back 🤣
With gripers like this idiot I would act like I didn't hear them right and they gave me a complement instead. "Thank you for choosing Wendy's, you have a good night, see you next time." ::Slide window shut:: mutter "go fuck yourself."
I mean I do this s*** all the time as soon as a customer think they about to argue with me I instantly walk away and get a manager to talk to you and yes a lot of people feel some type of way when I do that because I literally right in the middle of you talking leave and get somebody else I do not get paid enough to deal with dick heads the managers get paid enough to deal with that😅
Oh you can be sure the entire exchange he was thinking of all the awesome responses he could have made. Dude with the camera just isn't worth the follow-up.
Tis the same loud mouths who lose their shit for 4 minutes cause a ref made a middle of the road call in the first quarter. They turned their mid life crisis into an addiction.
@@GrimNephilim I’m flattered you think I’m seventeen ☺️. I’m in my mid thirties and have worked a variety of different jobs, from radiography clinician, teaching, to voice over work for television. Hospitality was definitely one of the more demanding jobs. Have you worked in the food industry?
@@blossombaytalks ...my point being I have and disagree that it's hard. I worked for zips, McDonalds, Pizza Hut, Five Guys and Taco bell, all for extensive times since I was first able to work. Before doing stuff like Landscaping, Concrete Pre Casting, Cabinet Production, Cabinet Finishing, Apartment maintenance, blah, blah and blah... So my...
As a current fast food employee, I can definitely relate to this kid. Stuff like this happens more than once in one shift sometimes. Most of the time I’m surrounded by people who I can laugh it out with but I feel for this kid. It looks like he’s just trynna get by and make it, but it always hurts to see this happen to anyone.
I always try to give a smile, ask how you guys/girls have been, say please and thank you while I'm talking and wishing you a great day. I too have been working attending public, in a callcenter. And I can guarantee that by working like two months in there you just understand everything and pray to god people are nice to you when they come by. Thank you for your work man!!!
This reminds me of when I worked at a grocery store and this guy came in. He did all his shopping and then came to the checkout. As I was ringing up his order he started lecturing me about how I was wasting my life and would achieve nothing if I kept working there. I was 18yrs old, just graduated high school, and absolutely flabbergasted that he had that much energy at 6:30am
"Oh damn you're right!" Pushes back chair, gets up and walks off to deal with something else in store Have fun getting someone to waste their life to ring you up bud xD jesus
The worst part is being a food service worker I remember having a customer almost exactly like this and it really messes you up, because you hear these people treat you like subhuman garbage yet you cannot do anything about it or you get fired. It costs people nothing to be decent to people just trying to do their job
I've had waaayyy worse situations than this when I was driving cab at night, picking up drunk and drugged out people. Many of nights I spent hours cleaning up puke on the car seats. Anyway, the point is, they can't mess you up unless you let them. You hold all the power. I'm greatful for that job cuz I got to practice stoicism in real time 👍🏽
That's why they do it. They need someone to abuse and know that you being on the clock means you're less likely to be a threat because you don't want to get fired. I used to work in fast food at a pizza place about 10 years ago as a manager. I had to physically stop some of my employees from beating the shit out of customers. Once an employee jumps over the counter, 90% of customers immediately go into victim mode because they weren't ready to fight, they just wanted someone to verbally abuse.
@@DefeatLust Made you so stoic you are out on the internet comparing its severity to a random strangers experiencing. So stoic you have to come seek out strangers to tell them how much it didn't effect you. The brain treats all traumas as the same. Please seek help before you become a danger to yourself or others. Many countries have service lines manned by people who can direct you to the correct person to talk about this pain in your life.
Ill never understand how charlie so consistently reaches into the sewers of youtube and finds the most uncomfortable interactions to watch but its truly an art
Starbucks barista here. May I just say that I hope he is having a wonderful evening doing something that he really enjoys. One time I got told I was never going anywhere in life because one of my coworkers didn't put enough extra caramel on her frappuccino. So believe me when I say I feel for him, goodness gracious people suck!!
the problem with entry/service grade jobs is there isn't enough people working them. These people have no apprection nor conscense. Everyone needs to start somewhere
@@diktatoralexander88 that certainly is a problem! But the biggest problem where I'm at is that customers don't see me as a human being. They see me as a robot who's only purpose is to bring their coffee to them. They forget that I have thoughts, feelings, and emotions. A favorite color, a best friend, hobbies, and a family.
@@joyous_times I have a theory as to why fast food fans are disproportionately mentally ill, and that is as a industry it's entitlement service geared. Many people grow up taking this for granted, and start to view the workers doing it as just drones. Or are so young they don't have feelings. People who are disillusioned and view themselves as entitled to anything, are going to abuse this service and those who bring it to them. This being said, I feel bad for you. I hope one day you can thrive in life much more than they ever will
@@diktatoralexander88 you could absolutely be right with your theory! However in my experience most people are perfectly kind and it's just a random few that are just awful!! Those people are predominantly baby-boomers and gen X, I think it's because of how they were raised combined with how the world has changed that causes the conflict. And friend, those words mean the world to me!! But don't worry, I am already rocking and rolling and am genuinely really happy most of the time now. In return I wish you peace, joy, and warm days!!
I once got written up for telling a customer to have the day they deserve, and I can't imagine what this fast food place would do if he gave the customer the tiniest bit of retaliation.
@@thegrimmretails3777 Honestly, wishing someone the day they deserve is a totally fair statement. If they are offended by this, then they clearly think that they deserve a bad day.
@@randomcomment6068they don't practice, is their human instinct to have to deal with jackassss like that guy for almost nothing of a salary, it's just them feeling awful about it
Remember when dickheads where doing the 'record myself singing to the drive-thru guy' thing and the workers were just ignoring them and shutting the window. God i loved that
As a former McDonald's employee, I can say beyond the shadow of a doubt that people who literally get angry over getting more than what they paid for are generally beyond logic or reason. As a former coworker once told me, "Some people are just determined to be displeased."
@@OrochiVash My dad gets annoyed at being given more than he ordered when he is eating alone. Mostly because he orders exactly how much he can eat and hates wasting food.
That cashier man was top tier. Deadpan face, and actually listened to his whole essay. To all fast food workers, janitors, service industry, etc. thank you. It’s a thankless job but know there are people who do appreciate your services. No one is above you in any way. Thank you.
@@7eddiiiwell-I wouldn’t agree since some people on earth don’t get the minimum wage while also working their ass off. (Countries who don’t care about their civilians 😭) But I think everyone got your point and you’re right 💕 (I’m trying to be nice don’t mind the hearts lmao)
As a member of the service industry, working the same positon as this gentlemen I genuinely feel so awful for him. This stuff lingers on your mind no matter how hard you try to forget it and messes your entire day up. I genuinely can still remember exaxt details of bad customers from 2 years ago because it's so frustrating. The window at any fast foot restaurant is the most humbling job ever and I salute my fellow window workers. You all are loved and never forget how grateful most people are .
100% - there should be a universal conscription where every citizen has to work this job for a year before they’re allowed to go out into the world haha
I feel this kid. I work in the food service industry and I had a woman complain to my manager about me for “penalising her for having celiac disease”… we were out of gluten free bread…
He goes to the fast food drive thru so much that he’s able to tell when he gets a specific employee. I think he has bigger problems than impatient servers
To be fair, I wouldn't consider that a problem. When I was in college we very often went to a certain restaurant to eat during lunch. So after a while we began to recognize some employees since we were regulars there. I wouldn't say there's anything inherently wrong with that.
@@shaimhxd6143 Bad for my health how exactly? I'm having varied meals, salads and even work out afterwards. I think you're going on the assumption that I would eat the same thing and said thing is unhealthy.
Retail truly is a heroes job and so is any customer service for that manner i commend those who bring themselves to keep going i know first hand as a former retail and fast food worker myself
I don't know who needs to hear this, but to All the food industry crew who have served me and thousands of others day in and day out, and as a former store manager of a popular pizza chain: Thank you for doing what you do everyday, and putting up with people like this. You do not get enough respect for what you do.
Reminds me of a woman working as a temp teacher in Japan who said she was paid about the same as a convenience store worker (they often serve fresh food as well as regular checkout in convenience stores there apparently). She noted that given the difficulties of customer-serving work, this felt fair (and that both jobs paid enough to live on). I would never choose fast food over teaching so maybe the pay should reflect that a bit (albeit not completely given the education difference).
@@iswm I'm confused as to why you're being so contrarion on this video. What makes the order rushed? We have no information on this video other than its a fast food spot. He's also drinking and driving which is dangerous
@@iswm He’s a front of house employee it seems, I don’t think he does much with the kitchen unless it’s understaffed. His job is to hand food and collect money. Could you show any more emotion Mr. Jawbreakers Under Jacket Man?
i think he pulled impatient straight out of his ass for the employee wanting to make his day better by making it fast and convenient while he's over here whining about how his food should be more gourmet like my guy, it's a mc donalds
Literally tho, who cares? You interact with them for a total of maybe two minutes, then you drive away and probably never see them again. Also one of those weird “tap my picture to have sex with me” accounts copy pasted this comment😂
Even when i was little like 5years old goin to the play place i saw that and how terrible people are The mcds by me has flies and mosquitoes bc it gets no funding to take care of it but gets just enough to stay afloat, no one gets more than minimum wage except the owner(found that last part out later on
@@johnwiz4460I’ve worked at A&W and subway, and the 30+ year olds are nearly always the heaviest drinkers/potheads/drug users (especially management), although I don’t think that the sober employees were necessarily more likely to be hard workers.
@@Oracle2448 yea but he didn’t say anything about his order being wrong, and by his own words he goes there all the time, so they must be getting it right.
I know the video is about the driver but the patience and calmness of the cashier is always what gets me when I see this video. I hope wherever he is now that he's doing well.
the way he closed the door with the most deadpan expression gives me an orgasm every time i see it its like when tony start said i am iron man before snapping his fingers except on a way higher scale
I find it genuinely hilarious that he comes out swinging that the employee is "too impatient with his food" and immediately afterwards the exact same employee has the genuinely admirable level of patience to actually listen to the guy without interrupting even once, and then to actually just apologize and walk away without escalating the situation even more? Like damn, I know it could've been handled better but considering how much that guy probably makes and how much shit he'd been through that day, that's impressive as all hell
@@NoSkill123 I think the only better way to handle it would be to give him the manager's contact info and ask if the guy wanted his order redone more deliberately this time. There's nothing wrong with the way he did handle it though.
@@lackedpuppet9022 I disagree, that’s just a perfect way to waste someone else’s time over nothing, is that what you do? You bounce every single insignificant complaint to your manager? That’s absurd, and to REMAKE a perfectly good order, just to make it SLOWER at a FAST FOOD restaurant.
As an ex fast food worker can i just say these words of wisdom 'the customer is not always right, sometimes the customer deserves a fight' luckily i worked somewhere where we had lines and when the customer crossed it, we were allowed to too.
I worked in a high-end retail store one of my fave coworkers was this girl we hired because she was capable of verbally destroying people. I know it sounds weird but in that type of retail having someone to rip into people who step over the line is critical. I also marveled that she got hired when her answer to "why did you leave your last job" was "I was fired after McD's decided pelting a pervert with rolls of pennies as his change counts as assault on a customer" - my AGM's response was "So, you aren't interested in being a cashier, how are you with merchandising?" The GM was not initially impressed with us choosing her upon learning that bit but my interview log notes helped, I indicated it showed she could make change in various forms, was obviously a very honest woman even when faced with what must've been a tough question and was capable of innovative solutions to customer problems. She was an awesome person to work with and very good at getting cues like if I called her to take over the fitting rooms- she knew there was a problem that needed addressing.
Also the reason why theres the term "customer is always right" has nothing to do with this stuff. It means the customer can buy what they want and you dont judge them. An example someone can go into a store and buy an ugly pair of clothes and the customer is always right to buy that. Its not about handing them whatever they want if it goes against store policy. Harrasment should be in the stores policy but a lot of the time its eccepted.
@@yourparentingsucks2215 no that’s NOT what it meant or means LMAO 😂🤣😂 sorry can’t stop laughing! But ummmm yea, Christ mmaybe you’re 12 to think that cuz NO ONE who’s worked customer service the last 40yrs would think it means what YOU do BUT….back when that phrase kinda started AND NOW it means “no matter what the customer needs, wants, says or does THEY ARE RIGHT”. You don’t argue with them, you don’t talk back to them, you don’t raise your voice blah blabbity. My god….you think it means….you don’t JUDGE THEM?! 🤣😂🤣😂🤣😂🤣😂🤣 WHY WOULD THAT MATTER!? I mean it’s KINDA OBVIOUS you wouldn’t OUT LOUD say something judgmental about what they bought RIGHT? So yea maybe THINK BEFORE YOU TYPE mmmk?
@@TheLostDude7 ...This conclusion depends on the definition of "decent". As the income one generally recieves in the U.S. from being a fast food worker is not generally enough to sustain oneself in regards to home, medical, or transportation insurances, let alone leaving enough left over for food, electricity, water and other such amenities. In addition, there are those who have others to care for and yet no situations in which they can be accepted into higher paying jobs due to the exceedingly high prices of higher educations, despite many proving themselves entirely willing to expend the effort due to sheer necessity. Of course, any considerations of using a fast food income for personal comforts, recreation or other such luxuries are extremely improbable if not relegated to the realm of fantasy altogether. Many, be it those in TH-cam comments or otherwise, are often naïve or misinformed due to a variety of reasons, be it willful ignorance or otherwise. one of the most prevalent fallacies displayed being survivorship bias, in which they are only aware of the cases in which someone does manage to make it by under these strenuous circumstances, being entirely unaware of the much larger number that does not. Those that are unable to make ends meet and subsequently go homeless or die outright, in the most extreme examples. Naturally such cases are given less attention because not only is such a thing less "inspiring", but dying a slow death from starvation or the elements due to being unable to survive on minimal wages is by nature often a quiet, lonely affair. People fading into death as those better off around them, those more fortunate, make vague self satisfied statements about how such jobs really do give them enough to live off of, and even imply that those with slightly higher rank in these ultimately smaller jobs are somehow supposed to be more deserving or more willing to put up with degradation because of it. What a strange notion.
@KR it's actually astonishing how often it happens. I swear I get at least one person a week who comes in the store just to start some shit so they can go complain. I usually give them a sickeningly sweet response until they start swearing and name calling then I just kick them out. The catharsis of seeing a man child realize that he is not owed service and must leave the property is absolutely priceless
I work the late night shift at a mcdonalds. I even do exactly what this man does, hand out food and take orders. We arent impatient at this hour, we are stressed. Keep in mind, we are dealing wth low staff, bc everyone else has left earlier, entitled people like this, who cant see past their own ego, and we've been working for hours before this. Add to the fact that the headset actually sucks, so we can barely hear the customer, and customers come thru the drive high or drunk, barely understandable in the first place, and youve got a vry stressful situation. Honestly, guarantee the employee here just moved on wth his day after this encounter, bc it is way to common to worry about.
Id be rushin his ass off the pavement with his order if that service guy was me. Bro probably doesn't even remember him from all the other Joes he serves during his shift in a week, and just wants to do his job as quick as he can so he can have some spare time to breathe.
Fr he goes through the *drive through*, before this the worker saw that guy as 1 of hundreds of blurred faces. Plus it's fucking called 'fast food' everybody knows they're ordering quickly made shit!
@@handlemchandleton3255same mate. Don’t take criticism from someone you wouldn’t take advice from. And if someone is drunk while driving + don’t care about others’s lives, you *probably* shouldn’t take any of their words at heart.
Yeah, I would probably have been fired because I think I would have gotten angry. Some of these stores need to protect their workers better because the customer is not always right.
You can tell by the look on his face and the way he apologized that he wasn't being genuine, and he shouldn't be genuine about it. That prick had no reason to go at him like that. Dude was doing his job just fine.
I love that the worker is just totally unfazed by this lecture and goes “I’m so sorry about that” and then eventually closes the window. It takes a lot of willpower not to retaliate against a customer. Truly a king.
Here’s a fast food secret. All fast food restaurants are judged based on their drive-thru times. The quicker your time is it means the better your doing, so the slower your time is it means there’s a risk of loosing your job or even swapping of managers which changes everything. That why drive-thrus tell you to pull forward if your food is taking a bit longer, so they can take care of customers who’s food is ready and get low drive-thru times
Where I work we are encouraged to get 180 seconds average or below (I can get to 150 or 160 on a good day) but we cannot go over 300 seconds per vehicle
I worked late nights at McDonalds. I think it’s helpful to realize that there’s usually only 1 or 2 people to run the entire store after midnight. He has another 7 hours worth of work to get done and every order sets you back.
Fr, I used to work night shifts at McDonalds and it was only me and 1 other person. Whenever I took my lunch break intoxicated people from outside would knock on the glass and start yelling at me that they want food and that I’m being lazy for not doing my job. So glad I left that shit
@@Jason-hx9pu Then let them inside and give them their food instead of being mean and selfish; it's not even your store so sounds like you just wanted to bully customers. You waste so much food every night but can't give a homeless man a cup of water? Or a burger?
@@whodoesntlikesurfing like you said its not even their store. so what makes you think theyre allowed to just start handing out free food. say you havent worked in food service without saying you havent worked in food service.
@@whodoesntlikesurfing doesn’t matter if it’s not their store, people need money to survive and companies just kind of shit on them because if something happens and you’re forced to stay overtime to get something done which that’s probably what you were expecting from them the company has a big hissy fit because he stayed an extra 15 minutes to finish something. but if you don’t stay those extra 15 minutes to get that specific thing done the company still gonna be on your ass and possibly reprimand you it’s a lose lose situation so every customer that comes in when it’s like 20 minutes till closing it’s just fucking up your workflow and setting you back. So yeah, you have a right to be a little annoyed at the people who come that late Especially when it’s the overnight when like 70% of people are either drunk or high and obnoxious as fuck.
I worked fast food for almost 15 years, I've never heard anyone complain about it being too fast, it's always about it being too slow. Dealing with drunks at these places is always a pain too, I worked overnight shifts and dealt with people coming from the bars, one of the worst parts of the job
He definitely wasn't complaining about the order being too fast. He was saying he was "rushing my order" because he felt the guy was impatient with regards to the *ordering* part.
Oh God I worked at a del taco across from the only bar in town. It was brutal if I got the late night shift. I couldn't stand it. Told em I'd quit if they keep putting me on that shift. I quit 2 weeks later.
@@CHIEF__ brother I’m pretty sure most fast food workers are getting shot nowadays for literally anything like the guy who put to much mayonnaise on a sandwich and got shot
As a former fast food worker, i salute any of yall who are still working that hellscape of an industry. I was a cashier and i hated every last second of it. People blow up over such little shit like not enough sauce or too much salt or too little salt. Ive been called every vulgar name you can ever dream of, and even had to be escorted out of the mall by security for my own safety for multiple nights in a row because someone threatened to kill me. Over a pretzel. A fucking pretzel. I try to be so pleasant to cashiers and fast food employees because i know that one nice customer really does a lot when you spend all day getting screamed at over stupid crap
Exactly! I do not understand why people can’t get it through their head that if you want to wait and pick what you want you should go inside and order instead.
If he is watching, he won't feel any remorse or guilt or any negative feeling until his actual name is exposed. These people act this way because they want too, not because of any real reason.
@@calvenknox8552 this breed of internet people is something new man.. the clout theyll receieve massively outweighs any embarrassment they feel, so it wont even register as getting exposed. They will see it as getting fame.
My favorite was years ago when I was with my divorced dad in his car when he decided to stop by the home of the guy my dad's then-girlfriend had left him for. He went up to the front door and knocked, and the dude answered. I had my window down so I heard everything. They were shouting at each other, and I was afraid it was going to come to fisticuffs. Then my dad, an English teacher who had probably never really confronted anyone before, shouted in precise English: "You're a slimy, knobby-faced son of a bitch!", and turned around and came back to the car, red-faced. I was trying hard not to laugh. But I gotta hand it to him. He gave the dude a good piece of his mind, and the dude did have acne scars as well, so the insult was accurate. Charlie, feel free to use it. My dad, RIP, would be honored.
Much props and total respect for the guy because the moment that drunk called me incompetent for the job I work I would put down my headset take four good steps back and fly through the window in rage simply for the audacity he has as well as lack of kindness
i was one time. guy was arguing with the cashier about smiling more. I told him to shut the fuck up nobody cares then everyone else in line started joining in. people like this are usually people who are just raised wrong and have a path paved out for them, usually some shitty business degree then they go from college to manager at the family business or something, never having to worry about hardship.
I once worked window and front counter at a McDonald’s for like a month or so. In one singular month I was yelled at to my face multiple times. I was repeatedly praised for my ability to not react to it whatsoever, because the moment anyone raised their voice to me I completely disassociated. I would impassively listen to their complaint, say “I’m so sorry about that. Let me get my manager to help you,” in my Customer Service voice, and then immediately force a manager to deal with it. I shouldn’t have been praised for that. I shouldn’t have been chosen over the 14 year old working because nobody wanted to see him get screamed at. Because nobody should have screamed at me over a burger. More cashiers should consider just bursting into loud, distraught tears whenever a customer screams at them. Literally just start bawling. You don’t deserve that treatment.
I love how the guy does the long eye-close when he realized what was happening. He's so much more mature than the much older man-baby filming the video.
I used to work at a grocery store too. I just let them talk, I start spacing out, not paying attention, and then when they stop talking, I’m like “Anything else?” and if they do have more trash to say, I just reply with “ok” “mmhmm”. Then the convo ends with me apologizing even tho I don’t really mean it.
When I was little, my dad drove us through a drive through. We pulled up and the guy at the window was staring ahead blankly. My dad got mad and eventually we left. At the time, I thought that guy was weird and must be stupid. Now, having worked in fast food before, I can only imagine the horrors that worker saw moments before.
When I worked in the service industry I was lucky enough to have a manager who had my back - if he saw any customer treat me the way that guy treated the employee in the video he would berate the customer, kick them out and tell them to never come back and then the next day there would be a big A4 printout of that persons face behind the counter saying "DO NOT SERVE". Honestly can't put into words how much I appreciated that, it made it so much easier to do my job knowing that if a customer got out of hand my manager would deal with it for me and had my back and wasn't going to just say whatever to please the unruly customer like some managers would. As far as he was concerned he didn't hire us to be harassed, he hired us to serve customers and it was his responsibility to ensure we had a workplace environment that was as free from harassment as possible.
haha yea i had someone like this at the local pizza place i work at he freaked out over a minor mistake on his pizza (would take like 5 min to remake) and started essintly started demanding that the person up front beg and apologize to him or whatever to boost his ego, me and my coworker's where no where near as patient espicly when he started to throw slur's so yea he got trespassed, and he of course recorded the entire thing.
I don’t work fast food, but GOD the amount of people that literally criticize every single little thing you do when you work in customer service is ASTOUNDING. God bless this man for keeping a straight face and calm demeanor this late at night, I would’ve lost my mind.
People think they own service workers. I'm paying the restaurant, therefore I own minimum wage workers like you. I can treat you however I want and you have to take it. The customer is always right. Gotta love capitalism baby.
The food service industry is like the horrific apex of working in retail, you get all the joy of the overly entitled customers youd get working at any retail job, AND THEN you get it rapid fire.
I'm honestly glad this video keeps getting posted again and again because he deserves all the shame he gets for deciding this was a good idea. Even while drunk this would have been a terrible move.
If you slammed the door in my face and acted like this when I complained you’d be fired, it’s insane how entitled you are due to social media that you can get paid to treat people without respect.
@@Josh-wu7kz then try the kindness approach if that don't work then be your whatever thing all people deserve a chance so ignore it or try talking or complain that easy no need to make a world know what everyone knows already
I think I vaguely remember commenting somewhere I saw this before, but in many if not all fast food restaurants, they have a timer for how long a vehicle has been sitting on the drive through, and managers are always breathing down the employees necks about keeping those times down. It's the reason employees might seem like they are trying to rush you out. By complaining, he's not only potentially making his time on the drive through longer, he could also delay any costumers behind him, if there were any, which negates the employee's efforts of being as efficient as possible.
The guy clearly only cares about himself so he wouldn’t really care about holding up other customers and workers. The world revolves around him, apparently. You can’t talk sense into people like that and there’s absolutely no point. The poor kid did the right thing by disengaging from a pointless rant and just shutting that window. That’s the only thing you can do with people like that.
The argument of “if you don’t like your job, then quit” is so unbelievably stupid. 90% of people do not like their jobs and they’re not there bc they want to be. They’re there bc they need money to live and it’s not a choice
4:44 I love how the worker's response proves that his job IS a profession: "Thank you for the feedback sir, I'll pass that on to my supervisor, please accept this complementary hangover tablet"
I use to work in a restaurant and a retail store. The majority of customers are decent people. Some people actually think you are there to be their servants, and like a rich lady with large pears and a poodle in their arm, they think you are there to be berated and put down. I'm serious, they actually really think that is what you are there for.
I believe people just have little respect to who they perceive to be "at the bottom" of society, so to speak. They have these high standards, of how they think peopel should aspire for. The percecption that if you work a blue collar job, you're somehow inadequate to the system and deserve little respect.
Once, I didn't let a woman return a shirt as per our policy (can't remember which rule she broke), and she repeatedly just said "My husband is YOUR senator!" Like a broken record over and over like that changes the policy. I actually went home to look up my states senators, couldn't find her in any family photo for the two senators of my state.
Exactly, that's why I absolutely hate the phrase "the customer is always right" whoever came up with that has obviously never worked in the service industry. It has made customers think they can just treat service employees like shit and think they're still in the right.
I used to work for food service and customers like these always make you appreciate the nice ones so much more. It may not seem like much but it really does help you get through those long days.
Charlie is right about drink drivers. I am a recovering alcoholic (16 years sober) & I used to drive drunk without a second thought. I am so incredibly lucky that I never hurt anyone but I'm sure I would have eventually if I hadn't stopped. I can't believe I used to do that so casually & thoughtless. I was a total moron. I have no excuse & neither does anyone else.
I feel like everyone should have to work fast food for at least a couple of months in their life so they can know what it's like. It really gives you perspective and makes you more understanding and patient. Having been in their shoes before, I never get mad at fast food workers.
I'd bet he was exaggerating a bit for effect. Anyway, he has a point. Some people are morally stunted and don't understand the error of their ways until they're on the receiving end. They shouldn't be forced to work retail/service, but I know I'll be pushing my kid to work there for a year or two.
@@dylanshorrorchannel1378who said anyone was forcing anyone else? He’s just saying society as a whole could benefit from being on the other side of situations like this. Not a hard thing to agree with either. Lots of people view service industry workers as just the barrier between them and the thing they want, neglecting the human element. It’s not good for the worker’s mental health being subject to that attitude multiple times a day, several days a week. Chill.
Charlie just came up with one of the best takes I've heard on the problem with our modern society and social media. There's always been people like this in society, but the ability to pull out a phone and start recording as if there the "main character" really starts to explain a lot. We're all NPC's to somebody else.
As someone who has 2 DUIs under his belt from his 20's, I totally understand Charlie's attitude regarding my (and others') past behavior. It's not okay. I, as well as other motorists I was around during those times, are very lucky I didn't hurt anyone. Drinking and driving is not okay. I learned the hard way.
The way bro does the slow, exhausted blink listening to this baby whine at him is so beyond relatable. I hope he's thriving.
😭😭💀
Relatable? Do you also experience something like that in your work?
@@Marquis-Sade i think anyone who has worked in any profession that includes interacting with customers has experienced it in some form or another
@@Epsilonn Yeah but I would not react that way, tbh
@@Marquis-Sade Grats for you. Tell me more about your life that we, the internet, apparently care about you personally because you're the main character towards the original post that talks about the relatablity of a broad concept that everyone except you agrees upon.
The employee just being calm and staring blankly before apologizing “I’m so sorry about that.” Man deserves a raise
That man did not mean what he said its awesome
for sure and you can hear the passenger laughing so i'm guessing he's looking at one guy yelling at him holding a phone up recording it while his friend in the passenger seat stares at him giggling like a little child.
Always seems to really kill the unfounded sense of superiority they have when you respond to their long, drawn out tirade with a flat "Okay.(or similar)" It's my go to response when someone jumps up and down crying about how they're "taking their business elsewhere" since it takes the wind out of their sails on the spot.
The guy filming is the type in society that makes someone feel worthless and then sits and wonders why there's mass shootings
I really wish he just laughed at buddy's stuttering and excessive use of the word "like"
That dead eyed stare that the worker gives him is the level of simultaneous apathy and contempt I strive for daily. It is art.
He's got the best dead eyed stare in the whole fast food game damn. impressive
The driver probably thought he was owning him
But that is the most "I want to kill you" vibe ever.
@@JillLulamoon oh I missread that. I thought he gave zero ducks about him
suppressing the urge to cartoonishly tear the problem customer asunder like a rabid raccoon is a skill that takes years of practice 😩
It’s the look of a much older and wiser man than his age suggests
This man is not just working fast food but working LATE NIGHT fast food. This is a job that gets the worst of humanity.
The worst ones come out at night.
@@BigtimeAVERAGEbecause they're to afraid of the light
I used to work sandwiches on night shift at McDonald's and had a lady throw both of her drinks at me because she was mad at the girl on register.
I literally had nothing to do with it but got soaked in diet coke and sprite anyhow.
@@ShowerOnceYearly✨sue for assault and battery✨
Alcohol is the main cause...just goes to show how the legal crap is the worst of the worst.
That deadly stare along with how calmingly he handled the situation did make him a true chad.
Someone at the end of their rope who knows he cannot afford to let it snap.
It's definitely a skill you develop in service sector jobs. You encounter people who rock up with some grievance that probably has very little to do with you or your job maybe one every week or so, and you either learn to go to your happy place while they foam at the mouth, or you quit.
Bro out here looking like Pvt. Pyle with that stare. I wouldn't want to be messing with him lol.
Reminds me of tony soprano
Poor dude has probably delt with so many assholes it's like clockwork
Bros dead eyed stare is top tier. Kinda stare that makes most people realize “wait what the fuck am I doing?”
Literally the funniest thing about this video LMAOOO
Bro man hes head tilted forward with full on eye contact looked like he was gonna slaughter some younglings
Dude reminded me of Jason Bourne lol
He's probably imagining a thousand variants of torture for the drunk driving spaz
boss music should have started playing
Cashier looked him dead in the eyes the whole time, hit him with the "don't care, didn't ask", and shut the window. I pray to have the patience of this man.
Probably stoned that's how I got through my jack in box 2am drunk rush window days.
Sometimes you face this kind of customer like 3-4 person out 10 in a day. Some people just really get used to it.
Dealing with people all day will do that to you... sometimes I feel like I'm on another planet with the shit customers ask me
I worked nearly 5 seperate jobs in the food service industry. The absolute worst is the night shift, near to a bar. Everything is cool, until the last call at the bars. I WISH I had the patience that man had. But DAMN I understand the stare.
if they cashier didn't rush, then he'd be complaining about them purposely dragging their feet. can't please these people, they'll always find some reason to complain because they have a boulder on their shoulder. love charlie's colorful insults. homunculus lol
Thank you for being outspoken against drunk drivers. I lost my 23 yo sister in 2009 due to a drunk driver. It is still devastating on a daily basis; not to mention what my parents go through. It's nice to see your passion for this subject, and from the bottom of my heart I greatly thank you brother. -Chris T.
Im so sorry for your loss.
I am very sorry for your loss. DUI is a crime.
im so sorry for your loss...
I am also very glad to see Charlie talk on this subject because a lot of TH-camrs default to jokes when it comes to drunk driving. "Its the drunk crashers that get us in trouble" or "Its fine just don' crash" so many HUGE TH-camrs make jokes on this subject. I lost my friend in 2017 to a drunk driver, he was cross country biking and got hit as 12PM. 12PM and got killed. Fucker smiled in his mugshot and only got 5 years for killing a 17 year old. I have 0 tolerance for it. More Infulencers need to stop joking about it and make a firm stance against it like Charlie.
@@revan4130 I'm really sorry to hear about your friend. I wish he were here still and I hope that the person who did it gets hit by karma hard. I was also affected by an accident which took my best friend when I was young, but I think you should view it from another perspective. A lot of people use jokes and comedy to talk about these issues and it's an incredibly healthy way to cope with these issues. It turns something very dark and incredibly sensitive into something positive that can be talked about without losing any of the gravity of the topic. Being able to laugh at jokes is a tool that you and others should use to help heal wounds left behind after tragedies like that. It's also a way of allowing the memory of your friend and others to stay alive in a warm and positive way.
this dude is like an unskippable cutscene in a game
Always an Alt + F4 in life
Real
He found the skip button finally. It was in the pause menu
And the worst one of all time. Usually unskippable cutscenes bang!
💀💀💀
As a former fast food worker, I can indeed guarantee we want you to get your order done as quickly as possible because we get reprimanded if the order takes too long.
Yeah, for example at Tim’s there’s a big ass timer above the drive thru and your goal is to aim for 21 seconds. This is literally impossible in most situations, but still incentivizes you to go fast.
If I stare at you will you make it faster
I used to work at KFC, our goal speed was 20 seconds on the speaker box, 20 seconds on the window to hand the food out and get payment
Even though it’s the kitchen’s fault every time!
They have timers and franchises low-key compete.
That employee looks so tired and done with life. Hope he's okay.
Good. He's semi prepared for how shitty and wild life will actually get
@@magnumxlpi Pretty jaded take. Not a good thing at all. This is a problem. Anyone who says otherwise is full stockholm syndrome.
@@godfrey4461 go cry somewhere you weak boy 😂😂😂boo hoo
@@magnumxlpi What a weird and cynical take. Your days must be dark
@@godfrey4461 Fr normalizing this outlook on live was the biggest step back we made as a specie "the real world" is what we make of it
Charlie calling someone an "Imbecile Homunculus" had me in tears. Damn near the funniest insult Ive ever heard
I called someone that the other day 😆👍
I was rolling
@@tiffanyf7383 no u didn’t
@@lepatron6195
Yes I did
@@lepatron6195 wow thank you so much for this totally amazing and important reply that everyone needed.
The employee closing his eyes to calm himself is honestly one of the most relatable moments I’ve seen I’ve seen in these type of videos, and the fact that he’s filming it let’s you know he’s just hunting for some online clout and sadly, he got it.
The thing about the clout chaser that aggravates me is that he seems like the jerk off that purposely knows that the Drive Thru cashier is under enough stress from a hard day of taking orders all day or evening and just wants to get his shift over so he can go home. And it’s probably his second job just to help make extra money for his family.
I have to do this nearly every time someone is confronting then I get called condensending and rude.
I read a lot of literature on body language (huge flex I know) but, apparently closing your eyes in front of someone you dislike is a form of comfort akin to self-hugging, it lets you for a second pretend the other person doesn’t exist and gives you a second’s respite.
@chrisstanger6650 Nah its worst. The clout chaser is so delusional and ignorant that they BELIEVE THEY ARE RIGHT. Much scarier when someone does something for internet clout and thinks they are not in the wrong, imo. They have zero chill since they think they are being a beacon of justice.
Bro. Yes.
As a fast food worker, the stare that guy gave him during the lecture is the stare of "im not getting paid enough for this"
in reality he's probably being paid too much.
@@iswm Why would you think that? How much is making too much?
@@iswm not sure if you could be “paid to much” to deal with toxic people like that 😅 you couldn’t pay me enough to deal with that crap
@@iswm He deserves it if he constantly has to deal with that insufferable dummy.
@@iswm I really don't like to judge people, but are you an ignoramus?
On another note, if you ever order food late night from a drive through, be extra nice to the people. They honestly deserve every bit of kindess.
No minimum wage workers deserve to be mistreated
i worked fast food and sometimes the workers would talk sh*t abt customers that did nothing but order food and it made me annoyed bc they were nice to us
@@rubydoob Honestly, I expect there to be some level of sassy employees. Unless they are tampering with the food, I don’t care if they roast me behind the scenes. People cope with bad jobs in different ways. They just have to be discreet about it.
@@user-jp8fr8vi6s true it’s one thing to be discreet but to not know when to lower ur voice when talking shit or being mean while someone is taking an order 😭i had a coworker talk shit while hearing them order and they could hear him thru MY mic. so embarrassing
@@rubydoob 😰 Oh God, that’s rough. Sorry you had to be the middle man through that. Yeah. Your coworkers were idiots. There’s definitely a time and place. Smh
“3 little neurons in his spongy little fart brain” this sentence was a perfect definition of this man’s cognitive skills
The way he closes the window mid-speech at the end and locks it with complete eye contact gives me life, that’s the kind of mood I wish to take with me in my day to day life when confronted with similar bs
I dunno how you would do anything else if you worked in fast food and got put in that situation tbf. You know that if you argue, you risk being fired, so what other choice do you have?
@@KaseyC. every time I argued with a customer I never risked losing my job bc they are always hurting for workers lmao they never told me other wise for cussing customers back 🤣
Maybe your job doesn’t like you but the places I worked when I argued with a customer my job always assumed they deserved it (they did)
With gripers like this idiot I would act like I didn't hear them right and they gave me a complement instead. "Thank you for choosing Wendy's, you have a good night, see you next time." ::Slide window shut:: mutter "go fuck yourself."
I mean I do this s*** all the time as soon as a customer think they about to argue with me I instantly walk away and get a manager to talk to you and yes a lot of people feel some type of way when I do that because I literally right in the middle of you talking leave and get somebody else I do not get paid enough to deal with dick heads the managers get paid enough to deal with that😅
“If fast food is too rushed for you, you can always try cooking your own food.”
That would have been an awesome response.
Oh you can be sure the entire exchange he was thinking of all the awesome responses he could have made. Dude with the camera just isn't worth the follow-up.
@@hat-desu Also, he'd have been fired for "being rude to the customer" or some bs that service workers get
His response was perfect. Engaging with his argument is a self-own.
average redditor
@@brodudeman9390 lol I was thinking that
Service industry work is intense… hats off to this guy for reacting in such a calm, professional manner. These customers are sadly all too common
Tis the same loud mouths who lose their shit for 4 minutes cause a ref made a middle of the road call in the first quarter. They turned their mid life crisis into an addiction.
"Fast food work is intense" - 17 Year olds that have only worked fast food lol
@@GrimNephilim I’m flattered you think I’m seventeen ☺️. I’m in my mid thirties and have worked a variety of different jobs, from radiography clinician, teaching, to voice over work for television. Hospitality was definitely one of the more demanding jobs. Have you worked in the food industry?
@@blossombaytalks ...my point being I have and disagree that it's hard. I worked for zips, McDonalds, Pizza Hut, Five Guys and Taco bell, all for extensive times since I was first able to work. Before doing stuff like Landscaping, Concrete Pre Casting, Cabinet Production, Cabinet Finishing, Apartment maintenance, blah, blah and blah... So my...
@@GrimNephilim ok???? Good for you????????
As a current fast food employee, I can definitely relate to this kid. Stuff like this happens more than once in one shift sometimes. Most of the time I’m surrounded by people who I can laugh it out with but I feel for this kid. It looks like he’s just trynna get by and make it, but it always hurts to see this happen to anyone.
Shut up
Cap 2:22
I always try to give a smile, ask how you guys/girls have been, say please and thank you while I'm talking and wishing you a great day.
I too have been working attending public, in a callcenter. And I can guarantee that by working like two months in there you just understand everything and pray to god people are nice to you when they come by. Thank you for your work man!!!
This reminds me of when I worked at a grocery store and this guy came in. He did all his shopping and then came to the checkout. As I was ringing up his order he started lecturing me about how I was wasting my life and would achieve nothing if I kept working there. I was 18yrs old, just graduated high school, and absolutely flabbergasted that he had that much energy at 6:30am
"Oh damn you're right!"
Pushes back chair, gets up and walks off to deal with something else in store
Have fun getting someone to waste their life to ring you up bud xD jesus
I had a similar experience in the deli of a grocery store
@@crookedbunsthat would have been awesome 😂.
Does he think that groceries scan and bag themselves? Someone has to. Why do they not deserve respect?
Funny how they say that but if no one was there to ring his groceries what would he do then? We need people in those jobs and he's tryna make em quit
The worst part is being a food service worker I remember having a customer almost exactly like this and it really messes you up, because you hear these people treat you like subhuman garbage yet you cannot do anything about it or you get fired. It costs people nothing to be decent to people just trying to do their job
I've had waaayyy worse situations than this when I was driving cab at night, picking up drunk and drugged out people. Many of nights I spent hours cleaning up puke on the car seats. Anyway, the point is, they can't mess you up unless you let them. You hold all the power. I'm greatful for that job cuz I got to practice stoicism in real time 👍🏽
"You subhuman piece of trash, 200 years of constant human evolution to create a hairless fa-" -scout
That's why they do it. They need someone to abuse and know that you being on the clock means you're less likely to be a threat because you don't want to get fired. I used to work in fast food at a pizza place about 10 years ago as a manager. I had to physically stop some of my employees from beating the shit out of customers. Once an employee jumps over the counter, 90% of customers immediately go into victim mode because they weren't ready to fight, they just wanted someone to verbally abuse.
Easier if you pity them.
@@DefeatLust Made you so stoic you are out on the internet comparing its severity to a random strangers experiencing. So stoic you have to come seek out strangers to tell them how much it didn't effect you. The brain treats all traumas as the same. Please seek help before you become a danger to yourself or others. Many countries have service lines manned by people who can direct you to the correct person to talk about this pain in your life.
Ill never understand how charlie so consistently reaches into the sewers of youtube and finds the most uncomfortable interactions to watch but its truly an art
Subtarrarean Shunning Grounds of TH-cam
Most of it is from sub reddits tbh
Really do you browse the internet?
penguinz0 fans = GAWK GAWK GAWK
If you look in the right places you’ll lose all your faith in humanity
Starbucks barista here. May I just say that I hope he is having a wonderful evening doing something that he really enjoys. One time I got told I was never going anywhere in life because one of my coworkers didn't put enough extra caramel on her frappuccino. So believe me when I say I feel for him, goodness gracious people suck!!
the problem with entry/service grade jobs is there isn't enough people working them. These people have no apprection nor conscense. Everyone needs to start somewhere
@@diktatoralexander88 that certainly is a problem! But the biggest problem where I'm at is that customers don't see me as a human being. They see me as a robot who's only purpose is to bring their coffee to them. They forget that I have thoughts, feelings, and emotions. A favorite color, a best friend, hobbies, and a family.
@@joyous_times I have a theory as to why fast food fans are disproportionately mentally ill, and that is as a industry it's entitlement service geared. Many people grow up taking this for granted, and start to view the workers doing it as just drones. Or are so young they don't have feelings.
People who are disillusioned and view themselves as entitled to anything, are going to abuse this service and those who bring it to them.
This being said, I feel bad for you. I hope one day you can thrive in life much more than they ever will
@@diktatoralexander88 you could absolutely be right with your theory! However in my experience most people are perfectly kind and it's just a random few that are just awful!! Those people are predominantly baby-boomers and gen X, I think it's because of how they were raised combined with how the world has changed that causes the conflict. And friend, those words mean the world to me!! But don't worry, I am already rocking and rolling and am genuinely really happy most of the time now. In return I wish you peace, joy, and warm days!!
@@joyous_times Glad you are doing better now
Hit him with the “ don’t care, didn’t ask, cry about it” what a legend
“dont care, didn't ask, cry about it, stay mad, L, Mold, seethe, cope”
A RussianBadger statement :)
Female detected, opinion rejected *Zyzz music*
Twitter ☕️
I once got written up for telling a customer to have the day they deserve, and I can't imagine what this fast food place would do if he gave the customer the tiniest bit of retaliation.
@@thegrimmretails3777 Honestly, wishing someone the day they deserve is a totally fair statement.
If they are offended by this, then they clearly think that they deserve a bad day.
This is the literal embodiment of "Sir, this is a Wendy's drive thru."
lol
The stare all employees should practice together with order delivery.
@@randomcomment6068they don't practice, is their human instinct to have to deal with jackassss like that guy for almost nothing of a salary, it's just them feeling awful about it
I completely forgot about this. But, yeah, I now feel the same way. I still love how the guy just ignores him and is like "k cool talk I guess byeeee"
and then locks the drive thru window, I love it 😂
“Suggestions noted. Have a nice night.”
Remember when dickheads where doing the 'record myself singing to the drive-thru guy' thing and the workers were just ignoring them and shutting the window. God i loved that
I wish I complete forgot about this
"Just another day at the office" is a Zen Master level response
I hope the guy has a better job by now. He looked so miserable that it's almost impossible not to feel bad for him.
When I worked at McD's as a teen I had a customer complain about getting 11 nuggets in a 10pc. people are beyond help sometimes.
As a former McDonald's employee, I can say beyond the shadow of a doubt that people who literally get angry over getting more than what they paid for are generally beyond logic or reason. As a former coworker once told me, "Some people are just determined to be displeased."
@@OrochiVash that pfp is concerning
@@OrochiVash
My dad gets annoyed at being given more than he ordered when he is eating alone.
Mostly because he orders exactly how much he can eat and hates wasting food.
@@GodlyDra He could always bring it home for someone else to eat or save it as leftovers. Just saying.
@@nomoretwitterhandles exactly
That cashier man was top tier. Deadpan face, and actually listened to his whole essay. To all fast food workers, janitors, service industry, etc. thank you. It’s a thankless job but know there are people who do appreciate your services. No one is above you in any way. Thank you.
Especially not abusive folk in a fast food drive-thru who don't even know what the term "fast food" means
😂
i mean...the dude on the scissor lift is above us....
@@7eddiiiwell-I wouldn’t agree since some people on earth don’t get the minimum wage while also working their ass off. (Countries who don’t care about their civilians 😭)
But I think everyone got your point and you’re right 💕 (I’m trying to be nice don’t mind the hearts lmao)
@@echochou3977 he’s a troll bent on crucifying anyone who works in retail or fast food.
@@7eddiii you must have really low ego
As a member of the service industry, working the same positon as this gentlemen I genuinely feel so awful for him. This stuff lingers on your mind no matter how hard you try to forget it and messes your entire day up. I genuinely can still remember exaxt details of bad customers from 2 years ago because it's so frustrating. The window at any fast foot restaurant is the most humbling job ever and I salute my fellow window workers. You all are loved and never forget how grateful most people are .
I can relate to this sooo much. It really does mess up your day sometimes
I work the window before why do y’all let the words of random customers get to you?
@@KingAfrica4it’s the fact that people like that even exist It’s sad and Depressing and upsetting that they can be SO stupid
100% - there should be a universal conscription where every citizen has to work this job for a year before they’re allowed to go out into the world haha
I usually ask about their day and stuff and just hope everything's going alright
I feel this kid. I work in the food service industry and I had a woman complain to my manager about me for “penalising her for having celiac disease”… we were out of gluten free bread…
As someone who has celiac. We don't claim her. I get disappointment but it is what it is 🤷♀️
As a man with celiac, I don't go to fast food places
“I’m so sorry about that” what a professional response, I don’t know if I would yell at that guy, but I don’t think I’d be able to react that warmly
The proper response is 'i cum in your big mac every time you come through here"
😂😂😂😂
w deftones pfp
The fact he didn't talk back is unreal lmao, I hope people found him and he got tons of praise when this vid came out
I would’ve closed the window in his face 10 words in
He goes to the fast food drive thru so much that he’s able to tell when he gets a specific employee. I think he has bigger problems than impatient servers
To be fair, I wouldn't consider that a problem. When I was in college we very often went to a certain restaurant to eat during lunch. So after a while we began to recognize some employees since we were regulars there. I wouldn't say there's anything inherently wrong with that.
@@WhitedudeaboveGoing to fast food all the time is inherently bad, full stop
@@Whitedudeabove stop eating out so much lmfaooo
terrible for your health
@@shaimhxd6143 Bad for my health how exactly? I'm having varied meals, salads and even work out afterwards. I think you're going on the assumption that I would eat the same thing and said thing is unhealthy.
@@IBreak4It Could you elaborate on how it's inherently bad?
When he closes his eyes and is gathering himself I feel that in my soul as a former retail worker.
That’s the “please please let their head explode suddenly” look
I will never go back to retail, man
Retail truly is a heroes job and so is any customer service for that manner i commend those who bring themselves to keep going i know first hand as a former retail and fast food worker myself
I don't know who needs to hear this, but to All the food industry crew who have served me and thousands of others day in and day out, and as a former store manager of a popular pizza chain:
Thank you for doing what you do everyday, and putting up with people like this. You do not get enough respect for what you do.
Reminds me of a woman working as a temp teacher in Japan who said she was paid about the same as a convenience store worker (they often serve fresh food as well as regular checkout in convenience stores there apparently). She noted that given the difficulties of customer-serving work, this felt fair (and that both jobs paid enough to live on). I would never choose fast food over teaching so maybe the pay should reflect that a bit (albeit not completely given the education difference).
The way he closes his eyes means he’s dealt with this man’s bs so many times. I feel that.
then maybe he should stop rushing customer's orders.
@@iswm FAST food
@@iswm I'm confused as to why you're being so contrarion on this video. What makes the order rushed? We have no information on this video other than its a fast food spot. He's also drinking and driving which is dangerous
@@iswm my brother in Christ, it’s fast food....YOU HAVE TO BE FAST.
@@iswm He’s a front of house employee it seems, I don’t think he does much with the kitchen unless it’s understaffed. His job is to hand food and collect money. Could you show any more emotion Mr. Jawbreakers Under Jacket Man?
The patience on that guy is amazing, he closed his eyes at the beginning to keep himself from smacking the guy XD
i think he pulled impatient straight out of his ass for the employee wanting to make his day better by making it fast and convenient while he's over here whining about how his food should be more gourmet like my guy, it's a mc donalds
@@qwertyzO its drive thru, would love for it to go fast.
Charlie is the only person who announces theyre mad on the internet and im like "Oh really? Please tell me more".
so corny
@Don't Read My Profile Picture dude you have over 193 comments on this channel, grow up
@@schqrr keep it to yourself he didn't say this for you.
@@schqrr You're right, you definitely are laugh and move on.
Man, I listen to the Mad at the Internet podcast.... That Kiwifarms guy ALWAYS has something to be pissed off about.
1:11 that window block was genuinely kinda badass
"Why are you complaining about your food being rushed when that is literally the entire point of fast food" I couldn't have said it better myself.
He was even in the Drive Thru.
as long as i'm getting everything i ordered, i couldn't care less about what "mood" my server is in
Well I could have understand if he was some kind of High class restaurant, but a a fast food ? The world Fast is literally in the name.
Yup, its Mcd's, a gamlbe no matter what.
Yea I get plenty of nice employees and get my shit wrong constantly
Literally tho, who cares? You interact with them for a total of maybe two minutes, then you drive away and probably never see them again.
Also one of those weird “tap my picture to have sex with me” accounts copy pasted this comment😂
@@squishy3248 because of your pfp I was certain you were a "have *** with me" bot until I read your last paragraph😭
Dude deserves a raise. He's obviously been working there for a min and has the professionalism of a manager.
Haha, corporate giving a raise! That’s a good joke
You think he should be manager just from this video? I trust you tho you've always had a good eye for manager material
He deserves a better job. People working at fast food ought to get hazard pay too, especially thoes working the drunk rush. 😄
@@zgamer28 actually, he said he has the professionalism of a manager. As in his ability to remain calm in the face of frivolous complaints
As a current fast food manager, we always try our best to make sure everything is correct and timely. But fuck man it’s hard sometimes.
It’s only hard because of the workers you get and how many of them. 1 hardworking 30 year old is worth five 18 year old stoners.
Even when i was little like 5years old goin to the play place i saw that and how terrible people are
The mcds by me has flies and mosquitoes bc it gets no funding to take care of it but gets just enough to stay afloat, no one gets more than minimum wage except the owner(found that last part out later on
We respect you!
@@johnwiz4460I’ve worked at A&W and subway, and the 30+ year olds are nearly always the heaviest drinkers/potheads/drug users (especially management), although I don’t think that the sober employees were necessarily more likely to be hard workers.
@@johnwiz4460nah
ILL NEVER GET OVER " YOU RUSH MY ORDER EVERYTIME" CUZ LIKE DO U WANNA SIT IN THE LINE FOR 20 MINUTES???
Bruh it's called fastfood
Right I hate fast food lines. Who complains about quick service in a drive thru?
@evantaylor93 if service is to quick you could be getting a messed up order thats been sitting there for another order to take the same thing.
@@Oracle2448 yea but he didn’t say anything about his order being wrong, and by his own words he goes there all the time, so they must be getting it right.
@@Oracle2448 then don’t go to fast food if you don’t want well fast food you weirdo
I know the video is about the driver but the patience and calmness of the cashier is always what gets me when I see this video. I hope wherever he is now that he's doing well.
personally i'd just find it incredibly funny instead of letting it get to me
morons like this exist to be made fun of
the way he closed the door with the most deadpan expression gives me an orgasm every time i see it its like when tony start said i am iron man before snapping his fingers except on a way higher scale
@@nickussy. orgasm bro? 😭
@@nickussy. this comment is so unhinged
Classic Tony Start
"You treat mommy and daddy like coin blocks in mario" made me inhale my drink 😂
@Einar Th this loser right here didn't even bother actually watching the video
😐
@Einar Th nah charlie is just like that if you hear him insult people on stream he sounds the exact same
@Einar Th you must be new.
@Einar Th Who cares they're still top tier insults
"goofy little bowl of horseradish" is the type of insult an older brother calls their younger sibling that does 100000 spiritual damage.
I find it genuinely hilarious that he comes out swinging that the employee is "too impatient with his food" and immediately afterwards the exact same employee has the genuinely admirable level of patience to actually listen to the guy without interrupting even once, and then to actually just apologize and walk away without escalating the situation even more? Like damn, I know it could've been handled better but considering how much that guy probably makes and how much shit he'd been through that day, that's impressive as all hell
I’m not really sure how he could’ve handled it better. He listened, and didn’t escalate the situation.
@@NoSkill123 I think the only better way to handle it would be to give him the manager's contact info and ask if the guy wanted his order redone more deliberately this time.
There's nothing wrong with the way he did handle it though.
@@NoSkill123 the thing is it’s not even a situation the dude was complaining about fast food being too fast 😅
I'm not sure it could have been handled better.
@@lackedpuppet9022 I disagree, that’s just a perfect way to waste someone else’s time over nothing, is that what you do? You bounce every single insignificant complaint to your manager? That’s absurd, and to REMAKE a perfectly good order, just to make it SLOWER at a FAST FOOD restaurant.
As an ex fast food worker can i just say these words of wisdom 'the customer is not always right, sometimes the customer deserves a fight' luckily i worked somewhere where we had lines and when the customer crossed it, we were allowed to too.
I worked in a high-end retail store one of my fave coworkers was this girl we hired because she was capable of verbally destroying people. I know it sounds weird but in that type of retail having someone to rip into people who step over the line is critical. I also marveled that she got hired when her answer to "why did you leave your last job" was "I was fired after McD's decided pelting a pervert with rolls of pennies as his change counts as assault on a customer" - my AGM's response was "So, you aren't interested in being a cashier, how are you with merchandising?" The GM was not initially impressed with us choosing her upon learning that bit but my interview log notes helped, I indicated it showed she could make change in various forms, was obviously a very honest woman even when faced with what must've been a tough question and was capable of innovative solutions to customer problems. She was an awesome person to work with and very good at getting cues like if I called her to take over the fitting rooms- she knew there was a problem that needed addressing.
Also the reason why theres the term "customer is always right" has nothing to do with this stuff. It means the customer can buy what they want and you dont judge them. An example someone can go into a store and buy an ugly pair of clothes and the customer is always right to buy that. Its not about handing them whatever they want if it goes against store policy. Harrasment should be in the stores policy but a lot of the time its eccepted.
@@yourparentingsucks2215 that’s not how people interpret it. That’s the problem
@@yourparentingsucks2215 no that’s NOT what it meant or means LMAO 😂🤣😂 sorry can’t stop laughing! But ummmm yea, Christ mmaybe you’re 12 to think that cuz NO ONE who’s worked customer service the last 40yrs would think it means what YOU do BUT….back when that phrase kinda started AND NOW it means “no matter what the customer needs, wants, says or does THEY ARE RIGHT”.
You don’t argue with them, you don’t talk back to them, you don’t raise your voice blah blabbity.
My god….you think it means….you don’t JUDGE THEM?! 🤣😂🤣😂🤣😂🤣😂🤣 WHY WOULD THAT MATTER!? I mean it’s KINDA OBVIOUS you wouldn’t OUT LOUD say something judgmental about what they bought RIGHT?
So yea maybe THINK BEFORE YOU TYPE mmmk?
@@ace-x6m ummmm MAYBE BECAUSE THATS NOT WHAT IT MEANS Christ are there mostly educationally challenged kids on here?!
The Chad drive thru worker listening to all that with a straight face and slowly closing the window on him lmao, patience of a saint
Fast food actually pays decent and I think the ones wearing black are coordinators
@@TheLostDude7
...This conclusion depends on the definition of "decent". As the income one generally recieves in the U.S. from being a fast food worker is not generally enough to sustain oneself in regards to home, medical, or transportation insurances, let alone leaving enough left over for food, electricity, water and other such amenities. In addition, there are those who have others to care for and yet no situations in which they can be accepted into higher paying jobs due to the exceedingly high prices of higher educations, despite many proving themselves entirely willing to expend the effort due to sheer necessity.
Of course, any considerations of using a fast food income for personal comforts, recreation or other such luxuries are extremely improbable if not relegated to the realm of fantasy altogether.
Many, be it those in TH-cam comments or otherwise, are often naïve or misinformed due to a variety of reasons, be it willful ignorance or otherwise. one of the most prevalent fallacies displayed being survivorship bias, in which they are only aware of the cases in which someone does manage to make it by under these strenuous circumstances, being entirely unaware of the much larger number that does not. Those that are unable to make ends meet and subsequently go homeless or die outright, in the most extreme examples. Naturally such cases are given less attention because not only is such a thing less "inspiring", but dying a slow death from starvation or the elements due to being unable to survive on minimal wages is by nature often a quiet, lonely affair.
People fading into death as those better off around them, those more fortunate, make vague self satisfied statements about how such jobs really do give them enough to live off of, and even imply that those with slightly higher rank in these ultimately smaller jobs are somehow supposed to be more deserving or more willing to put up with degradation because of it. What a strange notion.
@@january3rd293 ok bro nobody cares
@@biIIybob858 Skill issue.
@@january3rd293Fast food actually pays decent
As someone who works the window for the most part at Taco Bell, I can confirm stuff like this isn’t that uncommon.
Ong happens really often lol
Not hard to believe, since there are many disgustingly entitled people out there..
I'm so sorry
Every day 🙃
Yeah I use to work at Steak ‘n Shake and some old dude got mad because I gave him his order too quick, that I’m rushing.🤡
This worker is a true hero you can tell he’s heard shit like this every night for the past 5 years I feel you bro😭
I love that as soon as the guy pauses, the worker goes immediately into retail fake kindness of "oh, im sorry about that!"
I wonder what the guy in the car expected... he certainly did not want an apology, like did he think the guy would quit on the spot?!
Harness the power of awkward sliences and say nothing. People cant handle it.
@@Ukraineaissance2014 you are the silent killer
@KR it's actually astonishing how often it happens. I swear I get at least one person a week who comes in the store just to start some shit so they can go complain. I usually give them a sickeningly sweet response until they start swearing and name calling then I just kick them out. The catharsis of seeing a man child realize that he is not owed service and must leave the property is absolutely priceless
Retail and food workers should be legally permitted to violently assault any customer they want at any time.
If he is willing to film this it's very likely that this isn't his "worst moment"
True, imagine how he is off the camera..
I work the late night shift at a mcdonalds. I even do exactly what this man does, hand out food and take orders. We arent impatient at this hour, we are stressed. Keep in mind, we are dealing wth low staff, bc everyone else has left earlier, entitled people like this, who cant see past their own ego, and we've been working for hours before this. Add to the fact that the headset actually sucks, so we can barely hear the customer, and customers come thru the drive high or drunk, barely understandable in the first place, and youve got a vry stressful situation. Honestly, guarantee the employee here just moved on wth his day after this encounter, bc it is way to common to worry about.
Bro actually thinks he's the main character, and the worker cares enough to specifically rush his order out of every single customer.
bruh these bots i swear
loveless so peak
Id be rushin his ass off the pavement with his order if that service guy was me. Bro probably doesn't even remember him from all the other Joes he serves during his shift in a week, and just wants to do his job as quick as he can so he can have some spare time to breathe.
did you even watch the video? The guy literally said "I'm sure you do this to everyone not just me" at the beginning of the conversation
Fr he goes through the *drive through*, before this the worker saw that guy as 1 of hundreds of blurred faces. Plus it's fucking called 'fast food' everybody knows they're ordering quickly made shit!
The fact the dude actually stayed there for more than 2 seconds is commendable.
Ngl I'd of closed the window and walked away
@@handlemchandleton3255same mate. Don’t take criticism from someone you wouldn’t take advice from. And if someone is drunk while driving + don’t care about others’s lives, you *probably* shouldn’t take any of their words at heart.
I would close the window and smoke away
The way he tried to close the window, and the way his eyes told you everything makes this gold.
"I'm very sorry, sir." I felt that window slowly shutting in my soul.
My heart went out to the lad when he apologised. Very humble.
He has no choice. He could be fired with enough complaints from dicks like this, and if he defended himself he definitely would be.
Sounded like he was sorry for what he was about to do, which was close the window 😂😂
Yeah, I would probably have been fired because I think I would have gotten angry. Some of these stores need to protect their workers better because the customer is not always right.
Have mad respect for that man
You can tell by the look on his face and the way he apologized that he wasn't being genuine, and he shouldn't be genuine about it. That prick had no reason to go at him like that. Dude was doing his job just fine.
I love that the worker is just totally unfazed by this lecture and goes “I’m so sorry about that” and then eventually closes the window. It takes a lot of willpower not to retaliate against a customer. Truly a king.
He’s probably been in this situation before
fr i would flip out at that dumbass and probably lose the job lol
Here’s a fast food secret. All fast food restaurants are judged based on their drive-thru times. The quicker your time is it means the better your doing, so the slower your time is it means there’s a risk of loosing your job or even swapping of managers which changes everything.
That why drive-thrus tell you to pull forward if your food is taking a bit longer, so they can take care of customers who’s food is ready and get low drive-thru times
Where I work we are encouraged to get 180 seconds average or below (I can get to 150 or 160 on a good day) but we cannot go over 300 seconds per vehicle
exactly
yup there was a little chart on a TV. sometimes our manager would dimiss orders before they were out so our time would be better.
I’ve seen the screens
Imagine going to a FAST food restaurant and getting upset that you got your food too quickly 😂
"I'm sorry the service was too efficient for your liking"
I worked late nights at McDonalds. I think it’s helpful to realize that there’s usually only 1 or 2 people to run the entire store after midnight. He has another 7 hours worth of work to get done and every order sets you back.
Fr, I used to work night shifts at McDonalds and it was only me and 1 other person. Whenever I took my lunch break intoxicated people from outside would knock on the glass and start yelling at me that they want food and that I’m being lazy for not doing my job. So glad I left that shit
@@Jason-hx9pu Then let them inside and give them their food instead of being mean and selfish; it's not even your store so sounds like you just wanted to bully customers. You waste so much food every night but can't give a homeless man a cup of water? Or a burger?
@@whodoesntlikesurfing like you said its not even their store. so what makes you think theyre allowed to just start handing out free food. say you havent worked in food service without saying you havent worked in food service.
@@whodoesntlikesurfing I really hope you are joking, though sadly I doubt it
@@whodoesntlikesurfing doesn’t matter if it’s not their store, people need money to survive and companies just kind of shit on them because if something happens and you’re forced to stay overtime to get something done which that’s probably what you were expecting from them the company has a big hissy fit because he stayed an extra 15 minutes to finish something. but if you don’t stay those extra 15 minutes to get that specific thing done the company still gonna be on your ass and possibly reprimand you it’s a lose lose situation so every customer that comes in when it’s like 20 minutes till closing it’s just fucking up your workflow and setting you back. So yeah, you have a right to be a little annoyed at the people who come that late Especially when it’s the overnight when like 70% of people are either drunk or high and obnoxious as fuck.
I worked fast food for almost 15 years, I've never heard anyone complain about it being too fast, it's always about it being too slow. Dealing with drunks at these places is always a pain too, I worked overnight shifts and dealt with people coming from the bars, one of the worst parts of the job
Props to you bro. I worked fast food for 2 years and was sick of it by the second, I stopped caring lmao.
Had a guy hit the side of our building drink and another peeing outside our drive thru
He definitely wasn't complaining about the order being too fast. He was saying he was "rushing my order" because he felt the guy was impatient with regards to the *ordering* part.
Oh God I worked at a del taco across from the only bar in town. It was brutal if I got the late night shift. I couldn't stand it. Told em I'd quit if they keep putting me on that shift. I quit 2 weeks later.
@@Handles-Are-A-Stupid-Idea still not much of a big deal tbh
*People working the front lines of restaurants or fast food chains honestly need more credit and appreciation. They deal with Karen’s all the time.*
"front lines" okay buddy let's relax just a little
No
@@CHIEF__ brother I’m pretty sure most fast food workers are getting shot nowadays for literally anything like the guy who put to much mayonnaise on a sandwich and got shot
@@originaljoke-y5f thats correct. The McDonald’s Murderer got arrested after a shoot out with police just outside the front entrance of a McDonalds.
What is the male equalavant to karen? karel?
As a former fast food worker, i salute any of yall who are still working that hellscape of an industry. I was a cashier and i hated every last second of it. People blow up over such little shit like not enough sauce or too much salt or too little salt. Ive been called every vulgar name you can ever dream of, and even had to be escorted out of the mall by security for my own safety for multiple nights in a row because someone threatened to kill me.
Over a pretzel.
A fucking pretzel.
I try to be so pleasant to cashiers and fast food employees because i know that one nice customer really does a lot when you spend all day getting screamed at over stupid crap
“you rush my order!” says the man in the drive thru…
Exactly! I do not understand why people can’t get it through their head that if you want to wait and pick what you want you should go inside and order instead.
@@spiro3142 even better idea, make the food yourself. you’ll save money, and if something gets messed up you can only blame yourself.
I genuinely hope this man is an avid viewer of Charlie and feels genuine despair while watching this
If he is watching, he won't feel any remorse or guilt or any negative feeling until his actual name is exposed. These people act this way because they want too, not because of any real reason.
@@calvenknox8552 this breed of internet people is something new man.. the clout theyll receieve massively outweighs any embarrassment they feel, so it wont even register as getting exposed. They will see it as getting fame.
I bet the employee is watching, that would seem more likely 😅
I hope the mcdonald's worker is a viewer of Charlie too. Its crazy to me that he managed to not lose his temper.
Lots of people watch Charlie this is gonna make its way back to the guy
Charlie has the absolute best insults "you goofy little bowl of horse radish"
Lol classic. How does he think of this 😂
I WILL use that, so help me God. I'll find a way to insert me into a situation to where I have to.
3:50
My favorite was years ago when I was with my divorced dad in his car when he decided to stop by the home of the guy my dad's then-girlfriend had left him for. He went up to the front door and knocked, and the dude answered. I had my window down so I heard everything. They were shouting at each other, and I was afraid it was going to come to fisticuffs. Then my dad, an English teacher who had probably never really confronted anyone before, shouted in precise English: "You're a slimy, knobby-faced son of a bitch!", and turned around and came back to the car, red-faced. I was trying hard not to laugh. But I gotta hand it to him. He gave the dude a good piece of his mind, and the dude did have acne scars as well, so the insult was accurate. Charlie, feel free to use it. My dad, RIP, would be honored.
The way i read this as he was saying it lmao
Much props and total respect for the guy because the moment that drunk called me incompetent for the job I work I would put down my headset take four good steps back and fly through the window in rage simply for the audacity he has as well as lack of kindness
Imagine being in the same area during a public freakout, that would be unforgettable.
I don’t need to imagine in it I’ve been on the receiving end of awful people thanks to my previous fast food job.
@@AidanS99 lucky you 🎉
i was one time. guy was arguing with the cashier about smiling more. I told him to shut the fuck up nobody cares then everyone else in line started joining in. people like this are usually people who are just raised wrong and have a path paved out for them, usually some shitty business degree then they go from college to manager at the family business or something, never having to worry about hardship.
@@luke2806 and then everybody clapped.
Happens a lot more than you think. Especially in America. Even more so, New Jersey
You would not believe how many people come up to me at my job and go "smile more" and the unending rage I feel is inescapable
sorry to say it but if u work customer service u should let ppl see u look miserable
The benefit of still wearing my mask at work lmfaooo
Smile less. Fuck it, go full animal and just give em a zombie growl.
Best one I've gotten is "I cant hear the smile in your voice" when the mask mandates were in effect
@@waffleswafflson3076 ohhh… that is infuriating
Karen: my fast food is taking too long
Also Karen: this fast food is too fast
was looking for this comment😭
It's not Karen, it's Kent, male counterpart.
Lmao 🤣😂
Your comment wins
@@peachesandcream22 *Kyle
I once worked window and front counter at a McDonald’s for like a month or so. In one singular month I was yelled at to my face multiple times. I was repeatedly praised for my ability to not react to it whatsoever, because the moment anyone raised their voice to me I completely disassociated. I would impassively listen to their complaint, say “I’m so sorry about that. Let me get my manager to help you,” in my Customer Service voice, and then immediately force a manager to deal with it.
I shouldn’t have been praised for that. I shouldn’t have been chosen over the 14 year old working because nobody wanted to see him get screamed at. Because nobody should have screamed at me over a burger.
More cashiers should consider just bursting into loud, distraught tears whenever a customer screams at them. Literally just start bawling. You don’t deserve that treatment.
I love how the guy does the long eye-close when he realized what was happening. He's so much more mature than the much older man-baby filming the video.
As a former fast food worker and current grocery employee I know that thousand yard stare of a minimum wage employee way too well
I used to work at a grocery store too. I just let them talk, I start spacing out, not paying attention, and then when they stop talking, I’m like “Anything else?” and if they do have more trash to say, I just reply with “ok” “mmhmm”. Then the convo ends with me apologizing even tho I don’t really mean it.
When I was little, my dad drove us through a drive through. We pulled up and the guy at the window was staring ahead blankly. My dad got mad and eventually we left. At the time, I thought that guy was weird and must be stupid. Now, having worked in fast food before, I can only imagine the horrors that worker saw moments before.
I live by the motto “Always be nice to the people that both prepare and give you your food.”
When I worked in the service industry I was lucky enough to have a manager who had my back - if he saw any customer treat me the way that guy treated the employee in the video he would berate the customer, kick them out and tell them to never come back and then the next day there would be a big A4 printout of that persons face behind the counter saying "DO NOT SERVE". Honestly can't put into words how much I appreciated that, it made it so much easier to do my job knowing that if a customer got out of hand my manager would deal with it for me and had my back and wasn't going to just say whatever to please the unruly customer like some managers would. As far as he was concerned he didn't hire us to be harassed, he hired us to serve customers and it was his responsibility to ensure we had a workplace environment that was as free from harassment as possible.
I hope the guy is doing well cause the patience he has with the lunatic is admirable
haha yea i had someone like this at the local pizza place i work at he freaked out over a minor mistake on his pizza (would take like 5 min to remake) and started essintly started demanding that the person up front beg and apologize to him or whatever to boost his ego, me and my coworker's where no where near as patient espicly when he started to throw slur's so yea he got trespassed, and he of course recorded the entire thing.
I don’t work fast food, but GOD the amount of people that literally criticize every single little thing you do when you work in customer service is ASTOUNDING. God bless this man for keeping a straight face and calm demeanor this late at night, I would’ve lost my mind.
Heroes don't wear capes. They work in customer service
People think they own service workers. I'm paying the restaurant, therefore I own minimum wage workers like you. I can treat you however I want and you have to take it. The customer is always right. Gotta love capitalism baby.
The food service industry is like the horrific apex of working in retail, you get all the joy of the overly entitled customers youd get working at any retail job, AND THEN you get it rapid fire.
I’ve had a woman tell me I wasn’t smiling enough when I was serving one day and when you made that example I recoiled in my soul
5:32
@asianshroud7318you just got the good ending. Being positively encouraged and complimented to be more approachable.
I'm honestly glad this video keeps getting posted again and again because he deserves all the shame he gets for deciding this was a good idea. Even while drunk this would have been a terrible move.
1:20 the slow blink… this man has more patience than i could ever hope to have
If you slammed the door in my face and acted like this when I complained you’d be fired, it’s insane how entitled you are due to social media that you can get paid to treat people without respect.
@@Josh-wu7kz thier just trying to make a living and if their being rude maybe you should think before you act who knows what's going on with them
@@jms0921 I’m sure there is something going on but to put me in a bad mood and make me feel anxious just isn’t acceptable.
@@Josh-wu7kz then try the kindness approach if that don't work then be your whatever thing all people deserve a chance so ignore it or try talking or complain that easy no need to make a world know what everyone knows already
@@jms0921 kindness approach to someone being rude to you? How would you do that? Saying “is everything okay?” is rude.
I think I vaguely remember commenting somewhere I saw this before, but in many if not all fast food restaurants, they have a timer for how long a vehicle has been sitting on the drive through, and managers are always breathing down the employees necks about keeping those times down. It's the reason employees might seem like they are trying to rush you out. By complaining, he's not only potentially making his time on the drive through longer, he could also delay any costumers behind him, if there were any, which negates the employee's efforts of being as efficient as possible.
Not only that, but the drive thru isn't meant for Customers to sit there and decide for five minutes what they want, that's what the inside is for
I'm sure if someone was behind him he'd be beeping his horn or getting out the car to tell the driver to leave
The guy clearly only cares about himself so he wouldn’t really care about holding up other customers and workers. The world revolves around him, apparently. You can’t talk sense into people like that and there’s absolutely no point. The poor kid did the right thing by disengaging from a pointless rant and just shutting that window. That’s the only thing you can do with people like that.
“goofy little bowl of horse radish” i love moists insults more than anything 😭😂
Read that when he said it 😂😂
The argument of “if you don’t like your job, then quit” is so unbelievably stupid. 90% of people do not like their jobs and they’re not there bc they want to be. They’re there bc they need money to live and it’s not a choice
The patience on this worker is astounding. Still surprises me how professionally he handled it, props to him!
4:44 I love how the worker's response proves that his job IS a profession:
"Thank you for the feedback sir, I'll pass that on to my supervisor, please accept this complementary hangover tablet"
that's literally me when someone is mad at us, i be like "so sorry ab that, let just hide behind the counter" 😂
@@whoiscmthey just like me fr
Used to have a very good friend that turned into this kind of person. It sucks to see it happening so often now.
Thats rough buddy.
Edit: This looks sarcastic. Im being genuine.
Sadly I think it's getting much worse very soon with widespread population level brain damage from c.vd - see The Lancet's papers on it.
@@shadowsphere8067 Prince Zuko?
do you mind if i ask like . . . how? i genuinely can’t wrap my mind around this kind of mindset, i want to understand
@@a.w5371 I appreciate that you understood where this was from.
I use to work in a restaurant and a retail store. The majority of customers are decent people. Some people actually think you are there to be their servants, and like a rich lady with large pears and a poodle in their arm, they think you are there to be berated and put down. I'm serious, they actually really think that is what you are there for.
I believe people just have little respect to who they perceive to be "at the bottom" of society, so to speak. They have these high standards, of how they think peopel should aspire for. The percecption that if you work a blue collar job, you're somehow inadequate to the system and deserve little respect.
Once, I didn't let a woman return a shirt as per our policy (can't remember which rule she broke), and she repeatedly just said "My husband is YOUR senator!" Like a broken record over and over like that changes the policy.
I actually went home to look up my states senators, couldn't find her in any family photo for the two senators of my state.
Exactly, that's why I absolutely hate the phrase "the customer is always right" whoever came up with that has obviously never worked in the service industry. It has made customers think they can just treat service employees like shit and think they're still in the right.
I used to work for food service and customers like these always make you appreciate the nice ones so much more. It may not seem like much but it really does help you get through those long days.
Agreed. I haven’t worked fast food in two years. I only remember the good customers. Especially the ones who tipped in bud lol.
The fact that the worker closed his eyes for a solid 5 seconds shows that it's not the first time he had to deal with him
Thank you Charlie, now I too can go through my day unreasonably frustrated.
Charlie is right about drink drivers. I am a recovering alcoholic (16 years sober) & I used to drive drunk without a second thought. I am so incredibly lucky that I never hurt anyone but I'm sure I would have eventually if I hadn't stopped. I can't believe I used to do that so casually & thoughtless. I was a total moron. I have no excuse & neither does anyone else.
I feel like everyone should have to work fast food for at least a couple of months in their life so they can know what it's like.
It really gives you perspective and makes you more understanding and patient. Having been in their shoes before, I never get mad at fast food workers.
Who are you to force people to work fast food or do anything? You don't need to work fast food to know treating someone like this is wrong.
I'd bet he was exaggerating a bit for effect. Anyway, he has a point. Some people are morally stunted and don't understand the error of their ways until they're on the receiving end. They shouldn't be forced to work retail/service, but I know I'll be pushing my kid to work there for a year or two.
@@dylanshorrorchannel1378 He’s not forcing anyone, chill
@@dylanshorrorchannel1378who said anyone was forcing anyone else? He’s just saying society as a whole could benefit from being on the other side of situations like this. Not a hard thing to agree with either. Lots of people view service industry workers as just the barrier between them and the thing they want, neglecting the human element. It’s not good for the worker’s mental health being subject to that attitude multiple times a day, several days a week. Chill.
The thing is when you work a couple months it quickly turns into like 6 months before you know it
Charlie just came up with one of the best takes I've heard on the problem with our modern society and social media. There's always been people like this in society, but the ability to pull out a phone and start recording as if there the "main character" really starts to explain a lot. We're all NPC's to somebody else.
To literally everyone else.
He didn't come up with that take, it's a pretty common position.
@@elephaux5671 fr
damn did you just gain self awareness my guy
@@aquafighter10 bro looked up "self awareness" at last
Charlie’s really hitting it with the creative insults - never thought “goofy bowl of horseradish” could sound so savage
As someone who has 2 DUIs under his belt from his 20's, I totally understand Charlie's attitude regarding my (and others') past behavior. It's not okay. I, as well as other motorists I was around during those times, are very lucky I didn't hurt anyone. Drinking and driving is not okay. I learned the hard way.