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I’ve had mine for 14 months and it isn’t working properly. The water is freezing and there is no fix. They offered a 20% off coupon for my next purchase because my unit was out of the 12 month warranty. I’d avoid if possible

I have Avalon A3 bottom loader and the top water container under the top hood is frozen, I let it melt and then it worked but then it refroze again the next day, anyone knows what’s up with that?

Hi, can you give me the reference of the integrated circuit of the LED board?

I was about to go buy a new one, THANK YOU!!!! You saved our fam some money!!

Thanks it’s work🎉

How can I buy the filter flushing adapter?

Where is the filter flush tool?

Hello, I bought the A1 countertop top loading water cooler/heater from your company page on Amazon, the hoy water and cold water functions stopped functioning at the same time very suddenly. Might you have a troubleshooting and/or maintenance video you could share to help me figure out and/or resolve the issue? Thanks in advance!

How do you get rid of the plastic taste when setting the unit up for the first time? The water tastes terrible and we can not drink it.

Thank you for the very helpful video. Could not have done this with a manual.

Extremely helpful video. Thank you

If water is coming out, do you still have to replace the filters?

My wires unfortunately broken off from the leak sensor. How can I reattach them or get a replacement sensor piece?

Thank you😊

1. Great video. Explains some stuff that wasn't in the instructions. 2. Ads playing during the video? Really?? Sort of nickel-and-dimeing customers... 3. Watch out for the drain outlet, the water can shoot a few feet out of that when the tank is full! I just scalded my leg a tiny bit with hot water. Too bad I didn't watch this video first! You can see in this video that the draining water overshoots her bucket, too... 4. Happy with my Avalon water dispenser, anyway...

I don't know what everyone is talking about, this walkthrough was perfect! You saved our office!

Mine works but water taste funny, even after cleaning and rinsing.

My tank inside keeps freezing. Any suggestions?

Super helpful thank you!!

Had mine for 6 years and I maintain it. No issue so far

I have the same machine and use a 15 liter bottle and the water isnt pouring. So 1) is 15 liter to much ?

It’s the ice build up that’s restricting the flow for the cold water dispenser. This happens with many different brands and models. Solution is to turn off the cold water switch in the back for a few hrs and it will start dispensing again.

Thanks it worked

Yes people you to clean it some black stuff drain out I clean mine with vinegar I love my dispenser water is soooo sweet n fresh after cleaning

th-cam.com/video/lqc7TYe2UQc/w-d-xo.htmlsi=31MX5cyGUdVHb-yo

Potential buyers please read these alarming comments. I’ve had my Avalon A5black Bottleless dispenser for a little over 3 years and the unit doesn’t make cold water anymore. There seems to be no fix anywhere. For a unit costing around $230 it should last more than 3 years. Even my old Primo lasted 6 years before it went out. Do not buy Avalon. They are junk.

Put new filters in. Solenoid valves don't open. No water comes through. What do you do?

👍

This is WAAAAY too much work. Y'all need to simplify this for the customer. Like a button that will auto drain and feed crystals from a little chute. The customer should NOT have to take anything apart.

It leaks off and on whenever it wants to and the cold / hot is turned on. Then the leaking stops for a period of time and starts up again. My son thought if you put the bottle in to far it make it leak. But it doesn’t really matter when it’s leaking it’s leaking. Wish I knew why

Does it matter which way the seal sits?

Anyone else having condensation problems?... I've already looked into these "solutions," and considering many people do NOT have an internal seal, the provided fix isn't even an option... That meant disassembling the unit, looking at hoses, confirming that they were properly seated and that any zipties were sufficiently tight or replaced... My discovery is finding water staining on the bottom of the cold water pipe (not the hose), which drips down onto the upper metal tray before spilling down onto the condenser, filling the bottom tray, then finally spilling out from the bottom of the unit... Again, the hose is not leaking and I pressure tested it to confirm no water leaked where the hose met the metal tube... Additionally, though a small amount of water was standing in the unit for a period of time, after being unplugged, water did not leak from the other metal tubes (including the one for the thermistor/thermostat) connected to the water tank... Tubes are poorly insulated in the first place... So... What is the actual fix? Better insulation? A new thermostat/thermistor? Or is something else?

My cool water button stopped working. Cold still works. I opened it up and all levers are attached. Now what

Mine is a year old and all of a sudden water doesn't dispense from the cool outlet. The lever is attached. It comes out of the cold only. What do I do

Thanks for the info. Forgot about the switches in the back. Was wondering why it was not getting hot or cold. Again thanks.

Water is leaking out of the drainage outlet in the back. What is happening?

What kind of material holds the hot water?

This water cooler stops working after 14 months and there is no support to fix it. DON'T BUY IT!

Couldn't I just use vinegar?

Hi

Can you turn off the cold water? I like room temperature water

Ima get one for the summer for my man cave

thanks! works like magic.

This is an excellent video! Couldn't have cleaned my unit without it! However, I'm disappointed with my Avalon water cooler in general. The water itself tastes great, but it makes cloudy iced tea. Adding this difficult cleaning process to cloudy iced tea, expensive filters, and the cost of having it plumbed in, I wish I had just stuck with my Pur pitcher. It makes beautiful, clear iced tea!

Thanks

Phone number directs you to e-mail. E-mails go unanswered. Will never buy from this company again.

Huge help. My 73 year old god mother Really needed this. You are very appreciated

You can tell this company doesn't know shít about maintenance. You NEVER let anything hang using electrical wiring as it'll wear and may even break the wiring causing you more headaches to an already shîtty product. "Avalon. The world's most reliable water coolers" 😂 MY AŠS!

My wires were connected seal was good. Machine has been out of water for about 2wks. I pulled cover and manual moved float swith so far working. Just a stuck float I assume.

I'm just under a year with my noisy machine. I called customer care, but they just tell me to visit a site or email them. The machine constantly primes (That's what it sounds like) 2-5 times per minute. I'll be in the living room and hear it, PURR a few seconds basically non stop for the last 7 months. If anyone is wondering what sound I'm talking about... just drain all the water from the tanks in the cooler without a replacement bottle...then fill up a bottle and stick it in the cooler and listen to the pump charge/prime the cooler tanks. That's what I hear on average.... 40 minutes an hour round the clock. Now on my 2nd set of new filters and I have ZERO good things to say about this machine since the filters are so expensive.