Just purchased the A3 bottom loading model and as soon as I turned it on and let it run, it started leaking from the inside about minute or two after installing. Found this video and discovered one of the wires for the cold tank float valve was severed. Repaired it and it now runs great. It's a astonishing that the company allows these to be shipped out with such a critical defect!
My cold water won’t dispense any more. I don’t know if its cooling or not but it will not dispense. I will have to check is the button assembly was disconnected.
This video does not address the actual problem which could be multi faceted. In fact the video promotes changing the tank lid ( therefore selling the part in question), when replacing a wire would have been sufficient. Besides, not all coolers have a frozen tank (that is more the result of a poor design).
For those having intermittent issue of the water dispenser stopping pumping after running empty and putting a new bottle. It’s air in the waterline that locks the pump. You’ll have to unplug the dispenser remove the top cover and then remove the cold water tank cover. The centerline hose connects to the bottle. From the cold tank cover you’ll need a straw to siphon water from the bottle. Once you do that the pump should now be primed and when you connect power it will suck water from the bottle and you’ll be ready to go.
mine would always dispense at first then after a day it stops dispensing, i just took the cover off like the instructions said and its completely frozen, may have damaged the unit by forcing the cover off while the components were stuck in ice... seems it always freezes, no wonder it keeps tripping my breaker
None of my dispensers are working. Had the unit for about a year and a half. First the Cold stopped. It didn't bother me because I liked the Cool water anyway. But now the Hot water is not working and I the cool water is trickling out. This cooler is too expensive to have these issues this soon.
You can tell this company doesn't know shít about maintenance. You NEVER let anything hang using electrical wiring as it'll wear and may even break the wiring causing you more headaches to an already shîtty product. "Avalon. The world's most reliable water coolers" 😂 MY AŠS!
My Avalon dispenser seems to dispense water extremely slow. especially from the cold side. I have a similar one at work and like most others it fills my water bottle in about 10seconds. My dispenser at home takes about a full minute to fill the same bottle. Any suggestions?
I literally just plugged mine in. Brand new. And it’s making a weird noise. Not the normal water dispenser noise. But it sounds like there’s a cell phone vibrating inside of the tank or something. It’s constant.
I found that if the hose is twisted then it over fills. Now you can't tell if its twisted because the hose looks like its supposed to rotate 360, I just spun the hose and tried it until the water stopped spilling. Was a nightmare
Hi Steve, I bought a brand new and I had the same of your issue. Try to check the electric floating valve shown in minute 04:00, if the valve will not go up it will not give signal to activate the hot and cold and their lights will come ON. Try it and I hope it will work.
This wasn't much helpful because my avalon water dispenser still wont pump any water out. I suspect the pump to be damaged. All hoses seem secure and the white lid to the water chamber is fitted in but water still wont pump out. Only 3 months of use. Please help. @avalonwater
I think I fixed this same issue. I have had intermittent problems where the pump would not run. My guess is that this was an airlock in the pump. With the power unplugged, I took the top cover off and removed the cold water lid. I siphoned water through the center feed in the lid (I stuck a straw in it and sucked the water through from the bottle). I quickly put my finger over the feed in the lid to keep the water from flowing back down. I closed the door, plugged it back in and water started to flow. We'll see how long this fix lasts. I have noticed that this airlock issue seems to happen if someone tries to get water out when the red light is on. Once the red light comes on I like to stop and change the bottle. If you drain the tank dry you could end up with an airlock.
I'm just under a year with my noisy machine. I called customer care, but they just tell me to visit a site or email them. The machine constantly primes (That's what it sounds like) 2-5 times per minute. I'll be in the living room and hear it, PURR a few seconds basically non stop for the last 7 months. If anyone is wondering what sound I'm talking about... just drain all the water from the tanks in the cooler without a replacement bottle...then fill up a bottle and stick it in the cooler and listen to the pump charge/prime the cooler tanks. That's what I hear on average.... 40 minutes an hour round the clock. Now on my 2nd set of new filters and I have ZERO good things to say about this machine since the filters are so expensive.
Thank you for your comment. Please reach out to our support team at support@avalonh2o.com. They will gladly assist you with any issues you are having. Thank you
@@7535ale it can not be replaced, unfortunately. According to support service something inside the cooling system went bad and no way to fix it. So needless to say I wasted a lot of money on that for nothing.
I simply cannot get the top off to inspect the cold tank! It’s stuck at the front. I tried lifting slightly and sliding it back like in the video, stretching the sides thinking it might be clipped in, but nothing! Cannot get the top removed. Can anyone help? Is there a trick to it?
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist. Can you please email our support team at support@avalonh2o.com
The cold water is too cold to get ice in the water chamber and no water could come out, but your machine design doesn't have a button to tune the temperature. This is the machine design flaw.
@@weixin20002000 Now, the cooling doesn't work at all, with the green light of cooling flashing. It's a signal that the machine is getting to its end of usage. I don't know how to repair it since there is not any message online.
We got this recently and you have to push really hard to get water to come out. It loosened up for a little last week, but now the buttons are hard to press again. How do we fix it?
Potential buyers please read these alarming comments. I’ve had my Avalon A5black Bottleless dispenser for a little over 3 years and the unit doesn’t make cold water anymore. There seems to be no fix anywhere. For a unit costing around $230 it should last more than 3 years. Even my old Primo lasted 6 years before it went out. Do not buy Avalon. They are junk.
There are no instructions for properly activating the bottle and connecting the pump. You point this out in two videos and DO NOT give a link, nor is there any video labled as such. Really annoying.
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist in resolving your issue. If you can, please contact our support team at support@avalonh2o.com.
@@avalonsupport4794 Maybe I will, but I've alredy called about a year ago and unplugged and reset it. I hadn't used it in 9 months until this week, and it's freezing up again on the cold setting, and as of today the cool setting is frozen too. I can't find a thermostat adjustment, and at this point its just trash unless I can somehow get a new thermostat which seems bad.
![แฉ [2/4] 11 ก.ค. 67 ‘ขวัญ อุษามณี’ เผยความจริง 16 ปีที่แล้วเกิดอะไรขึ้น? | GMM25](http://i.ytimg.com/vi/K4pXnUiObbk/mqdefault.jpg)
Just purchased the A3 bottom loading model and as soon as I turned it on and let it run, it started leaking from the inside about minute or two after installing. Found this video and discovered one of the wires for the cold tank float valve was severed. Repaired it and it now runs great. It's a astonishing that the company allows these to be shipped out with such a critical defect!
I've had this water dispenser for like 4 months and it doesn't make my water cold anymore. The water is actually not even room temperature, it's warm!
Same. Any progress on fixing?
@@MarcusHalverstram any progress??!!
My cold water won’t dispense any more. I don’t know if its cooling or not but it will not dispense. I will have to check is the button assembly was disconnected.
Need more info also! my top loading compressor keeps freezing and it won't produce cold water anymore
did you have any luck fixing this?@@apsirotin
Thank you!!!
Perfect insight! This video gets straight to the point! I love it and appreciate the effort and detail.
This video does not address the actual problem which could be multi faceted. In fact the video promotes changing the tank lid ( therefore selling the part in question), when replacing a wire would have been sufficient. Besides, not all coolers have a frozen tank (that is more the result of a poor design).
For those having intermittent issue of the water dispenser stopping pumping after running empty and putting a new bottle. It’s air in the waterline that locks the pump.
You’ll have to unplug the dispenser remove the top cover and then remove the cold water tank cover. The centerline hose connects to the bottle. From the cold tank cover you’ll need a straw to siphon water from the bottle. Once you do that the pump should now be primed and when you connect power it will suck water from the bottle and you’ll be ready to go.
mine would always dispense at first then after a day it stops dispensing, i just took the cover off like the instructions said and its completely frozen, may have damaged the unit by forcing the cover off while the components were stuck in ice... seems it always freezes, no wonder it keeps tripping my breaker
This worked for me. Thank you.
Yes! Finally the answer to this issue!
This issue was not discussed in the video so thank you!!
You the real mvp.
I still see white flakes after I cleaned it with vinegar solution. Will the self clean feature fix the problem?
None of my dispensers are working. Had the unit for about a year and a half. First the Cold stopped. It didn't bother me because I liked the Cool water anyway. But now the Hot water is not working and I the cool water is trickling out. This cooler is too expensive to have these issues this soon.
Were you able to get this fixed? I have the exact same issue.
@@hanzelnuts8446 nope. Threw the unit in the trash
Mine is doing the same thing. I have had it for 1 1/2 years. Did you try any troubleshooting before you threw it out?
Don’t buy junk Avalon. Lesson learned.
Same! Cold water stopped being cold after a year and a half. Their response. It's out of warranty, buy a new one. 😢 Horrible company!!!
why mY compressor, did not start? what is couse sir? what would I do? no current flows in compressor.. when i check.
You can tell this company doesn't know shít about maintenance. You NEVER let anything hang using electrical wiring as it'll wear and may even break the wiring causing you more headaches to an already shîtty product. "Avalon. The world's most reliable water coolers" 😂 MY AŠS!
My Avalon dispenser seems to dispense water extremely slow. especially from the cold side. I have a similar one at work and like most others it fills my water bottle in about 10seconds. My dispenser at home takes about a full minute to fill the same bottle. Any suggestions?
Mine is doing the same thing.The cold water is a trickle. The others are fine.
It's frozen. That's what happened to mine
Your compressor is running continously
@@JohnAnthony1how did you defrost the water? I can’t even open the lid past a tiny crack because it’s all frozen and the whole bowl is insulated
I literally just plugged mine in. Brand new. And it’s making a weird noise. Not the normal water dispenser noise. But it sounds like there’s a cell phone vibrating inside of the tank or something. It’s constant.
Same lol tighten the screw holding the grill thing on the back
Water is leaking out of the drainage outlet in the back. What is happening?
What kind of material holds the hot water?
My primo warer depencer started flashing had to reset it now i am not getting hot water or cool water. Have had it for less then a yr.
Water pump randomly decided to keep pumping causing an overflow inside the tank. How do I prevent this?
me too were you able to find a solution
I found that if the hose is twisted then it over fills. Now you can't tell if its twisted because the hose looks like its supposed to rotate 360, I just spun the hose and tried it until the water stopped spilling. Was a nightmare
Mine is a year old and all of a sudden water doesn't dispense from the cool outlet. The lever is attached. It comes out of the cold only. What do I do
I am having the same issue.
I got a brand new but it not hot and cold ( light not come on ). How do I fix it ?
Hi Steve, I bought a brand new and I had the same of your issue. Try to check the electric floating valve shown in minute 04:00, if the valve will not go up it will not give signal to activate the hot and cold and their lights will come ON. Try it and I hope it will work.
This wasn't much helpful because my avalon water dispenser still wont pump any water out. I suspect the pump to be damaged. All hoses seem secure and the white lid to the water chamber is fitted in but water still wont pump out. Only 3 months of use. Please help. @avalonwater
I think I fixed this same issue. I have had intermittent problems where the pump would not run. My guess is that this was an airlock in the pump. With the power unplugged, I took the top cover off and removed the cold water lid. I siphoned water through the center feed in the lid (I stuck a straw in it and sucked the water through from the bottle). I quickly put my finger over the feed in the lid to keep the water from flowing back down. I closed the door, plugged it back in and water started to flow. We'll see how long this fix lasts.
I have noticed that this airlock issue seems to happen if someone tries to get water out when the red light is on. Once the red light comes on I like to stop and change the bottle. If you drain the tank dry you could end up with an airlock.
@@KmodeException thanks. This was exactly my issue. Following your steps worked.
Don't expect a garbage company to respond to a garbage product. They'll be getting a nasty negative review on BBB as well as Amazon.
Mine works all except the cold water. It does not cool.
I'm just under a year with my noisy machine. I called customer care, but they just tell me to visit a site or email them.
The machine constantly primes (That's what it sounds like) 2-5 times per minute.
I'll be in the living room and hear it, PURR a few seconds basically non stop for the last 7 months.
If anyone is wondering what sound I'm talking about... just drain all the water from the tanks in the cooler without a replacement bottle...then fill up a bottle and stick it in the cooler and listen to the pump charge/prime the cooler tanks.
That's what I hear on average.... 40 minutes an hour round the clock.
Now on my 2nd set of new filters and I have ZERO good things to say about this machine since the filters are so expensive.
Please contact support@avalonh2o.com to troubleshoot this issue.
It’s a lemon. Always something with this unit
Thank you for your comment. Please reach out to our support team at support@avalonh2o.com. They will gladly assist you with any issues you are having. Thank you
No they won't!
My unit keeps freezing up. I have to unplug for 2-3 days let it thaw then i can use it for a day or two before it does it again. Any suggestions.
Did you find a solution for this?
@@7535ale it can not be replaced, unfortunately. According to support service something inside the cooling system went bad and no way to fix it. So needless to say I wasted a lot of money on that for nothing.
Same issue 😔 I don’t know why they did put a thermostat on this thing.
Having this issue now, any suggestions or solutions?
@jhyfepro9811 if you have the same one I had it's not repairable according to costumer support
3:20.. it seem two little black wires are disconnected..... But the guy dont take of care of that in this video??
I love you
i love you too
The water in my tank is frozen. Any ideas?
Turn off for 3or4 day then turn back on
My hot water is not working anymore.. I have to unplug then plug back the power then it works only one time.. any ideas ??
exactly the same issue as mine, what is the fix?
same as mine
is there any solution for that? when i plug it in i just hear "click" but water not getting hot
Can you use a 4 gallon...first time I put in it clicked when replace with other does not click
I simply cannot get the top off to inspect the cold tank! It’s stuck at the front. I tried lifting slightly and sliding it back like in the video, stretching the sides thinking it might be clipped in, but nothing! Cannot get the top removed. Can anyone help? Is there a trick to it?
Mine was the same way, just lift slightly and use a little force to pull out straight back. It's almost like a "snap" feature.
@@big_vern6300 fr its stuck like a mofo to the point it feels like its gonna break evry time i take it off
My hot water is not duspensibg pipping hot anymore can someone help with this issue please?
Jesus, this makes me not want to get a bottom loading water dispenser.
Im having a problem my hot and my cold do not dispenser water. Only my cool dispensers water.
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist. Can you please email our support team at support@avalonh2o.com
The cold water is too cold to get ice in the water chamber and no water could come out, but your machine design doesn't have a button to tune the temperature. This is the machine design flaw.
I also have the same problem. Ice blocked the water flow.
@@weixin20002000 Now, the cooling doesn't work at all, with the green light of cooling flashing. It's a signal that the machine is getting to its end of usage. I don't know how to repair it since there is not any message online.
Mine keeps freezing now! I have to break the ice down just to get it to slow again
Having the same issue. Tank is frozen and not sure how to fix
I have the same issue. I have a block of ice in the cold water tank.
We got this recently and you have to push really hard to get water to come out. It loosened up for a little last week, but now the buttons are hard to press again. How do we fix it?
Hey did you get this fixed? I am having the same issue
Need help. My Avalon A1 hot water is not working. How can I fix it? Did it has any reset button? Or part to placement ?
The hot water is dispensing fine. The cool water has started to trickle when pushed and the cold water has stopped working please help
No cold water coming out
POS.. I exchanged mine because the pump started not shutting off when the bottle was empty. The new one started doing that after the first bottle.
My unit is not getting cold
did you get this resolved?
Ten months after buying no HOT WATER. Model
A4BLWTRCLR
Now what? I have lung cancer and can not get around too much these days. Sad.
The wires at the back is smelly.
This is kind of trash! So what are the troubleshooting steps if water is trickling out (as if the spout is clogged)?
Potential buyers please read these alarming comments. I’ve had my Avalon A5black Bottleless dispenser for a little over 3 years and the unit doesn’t make cold water anymore. There seems to be no fix anywhere. For a unit costing around $230 it should last more than 3 years. Even my old Primo lasted 6 years before it went out. Do not buy Avalon. They are junk.
There are no instructions for properly activating the bottle and connecting the pump. You point this out in two videos and DO NOT give a link, nor is there any video labled as such. Really annoying.
They are nice, but within 6 months my tank froze up. Can't get cold water out of it. Always freezes. Won't buy this brand again.
Thank you for your comment. We apologize for the trouble with your unit and are happy to assist in resolving your issue. If you can, please contact our support team at support@avalonh2o.com.
@@avalonsupport4794 Maybe I will, but I've alredy called about a year ago and unplugged and reset it. I hadn't used it in 9 months until this week, and it's freezing up again on the cold setting, and as of today the cool setting is frozen too. I can't find a thermostat adjustment, and at this point its just trash unless I can somehow get a new thermostat which seems bad.
Any luck? Mine just froze for the first time within 3 years of having it
@@JonnyeXoh do you have a link to one?
@@JonnyeXoh Thanks
My water is not cold