- 96
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Infinite Renewals
United States
เข้าร่วมเมื่อ 20 ธ.ค. 2022
Customer Success leaders need to make QBRs great again #shorts
Transforming QBR Decks: A Success Story from the Grill
Join me for a quick reflection on launching a new QBR deck while grilling on the Fourth of July.
With just nine slides, I streamlined it to focus on KPIs, goals, and client feedback.
Discover the impactful changes I made, including the crucial 'Would you renew?' slide that usually poses challenges but was a hit this time. This brief yet insightful update is perfect for Customer Success leaders looking to enhance their QBR presentations.
Keep up the good fight-you can do it!
#customerexperience #customersuccess #shorts
Connect with me -- www.linkedin.com/in/jeffkushmerek/
Join me for a quick reflection on launching a new QBR deck while grilling on the Fourth of July.
With just nine slides, I streamlined it to focus on KPIs, goals, and client feedback.
Discover the impactful changes I made, including the crucial 'Would you renew?' slide that usually poses challenges but was a hit this time. This brief yet insightful update is perfect for Customer Success leaders looking to enhance their QBR presentations.
Keep up the good fight-you can do it!
#customerexperience #customersuccess #shorts
Connect with me -- www.linkedin.com/in/jeffkushmerek/
มุมมอง: 12
วีดีโอ
The Strategic Role of Services in SaaS Growth with Jonathan Corey of Precursive
มุมมอง 5852 หลายเดือนก่อน
In this podcast episode, Jeff comes out of retirement for a deep dive into the strategic importance of services in software businesses with Jonathan Corey, CEO Precursive. They explore how mid-market and enterprise software and service teams can leverage services delivery, including professional services and implementation, to drive growth. Despite the skepticism in the startup world around the...
Digital CS Email Teardown | Stunning Design & Key Highlights.
มุมมอง 3.2K3 หลายเดือนก่อน
🚨DIGITAL CS EMAIL TEARDOWN 🚨 Welcome to another edition of our Digital CS Email Teardown! This week, we'll be taking a deep dive into the latest email from monday.com. As always, I'll be pointing out the great aspects and some areas that could improve. This video is less than 2 minutes long First off, let's talk about the visuals. The graphics used in this email are eye-catching and visually ap...
Mastering Business Finances with Jay Nathan | Essential Finance Skills for CS Professionals.
มุมมอง 3.2K3 หลายเดือนก่อน
WELCOME TO OUR VIDEO, Mastering Business Finances with Jay Nathan | Essential Finance Skills for CS Professionals. In today's fast-paced business world, understanding how finance works is crucial for ensuring customer success. As a customer success professional, it is essential to have a solid grasp of financial concepts and principles in order to effectively support and serve customers. Knowin...
How to have a great and FAST QBR | Mastering Quick QBRs Boost Customer Success.
มุมมอง 2.3K3 หลายเดือนก่อน
WELCOME TO OUR VIDEO, How to have a great and FAST QBR | Mastering Quick QBRs Boost Customer Success. Your customer says they will only give you 20 minutes for a QBR- what would you do? QBRs are getting a bad rap these days. But they are critical to the success of our customers. In fact, they are one of the most important tools we have to ensure customer success. So why are QBRs getting such a ...
Jasper Teardown - Digital customer success review | digital Customer Success Tips.
มุมมอง 2.3K3 หลายเดือนก่อน
WELCOME TO OUR VIDEO, Jasper Teardown - Digital customer success review | digital Customer Success Tips. This week marks the beginning of something new, where I'll break down a digital marketing email from a vendor that I use, revealing the good, the bad, and everything in-between for digital customer success. The aim? To provide valuable insights into what works, what doesn’t, and how we can a...
Revolutionizing Customer Success Insights with Jay Nathan & Jeff Kushmerek | GSD Podcast.
มุมมอง 1.8K4 หลายเดือนก่อน
WELCOME TO OUR PODCAST VIDEO, Revolutionizing Customer Success Insights with Jay Nathan & Jeff Kushmerek | GSD Podcast In today's episode, Jeff is joined by the insightful Jay Nathan for an engaging discussion on the evolution of customer success and account management. 🔍 Dive into the conversation as Jeff and Jay explore the blurred lines between community building and customer success, challe...
How Pizza Delivery Inspired GuideCX's Game Changing Onboarding Software | Peter Ord
มุมมอง 1.4K4 หลายเดือนก่อน
WELCOME TO OUR VIDEO, How Pizza Delivery Inspired GuideCX's Game Changing Onboarding Software | Peter Ord Tune in to this insightful conversation with Peter Ord, the CEO of GuideCX. Mr. Ord shares his journey of creating GuideCX, a unique onboarding platform designed to solve the challenges faced in the business to consumer world. He discusses how the best companies work on customer convenience...
How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi | GSD Podcast.
มุมมอง 1.9K11 หลายเดือนก่อน
WELCOME TO OUR PODCAST VIDEO, How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi | GSD Podcast. Discover how Customer Success SQLs can boost revenue and customer satisfaction with insights from Monica Trivedi, SVP at JLL Technologies, and learn about the vital metrics and collaboration needed for successful implementation in this GSD Podcast summary. 🔑 Key Highlights: ...
When to use partners?
มุมมอง 3211 หลายเดือนก่อน
NOBODY talks about the best time for startups to partners for implementations. That's because its hard and most often A LOT LATER than most CEOs would like. But if done right, the benefits from a partner can be significant. It’s important to understand what you need regarding resources and time, as well as how it will impact your existing operations. In all cases, partnering should be part of a...
Are CSMs "lazy as f%*"? Customer Success Leaders REACT to the craziest thing Jason Lempkin has said
มุมมอง 13711 หลายเดือนก่อน
Are CSMs "lazy as f%*"? Do you want to see a bunch of angry Customer Success Leaders? Watch 👇 I am a big Jason M. Lemkin fan. I thoroughly enjoy 93.7% of what he has to say. That other 6.3% is usually about Customer Success. On a recent SaaStr podcast, he was asked about mental health and wellness, and he answered by commenting on how most CSMs are lazy as "frac" and went off on some behaviors ...
GSD Podcast: Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso
มุมมอง 210ปีที่แล้ว
In this enlightening dialogue, our host Jeff Kushmerek was joined by Chad Horenfeldt and Kristi Faltorusso to discuss the critical aspects of Customer Success Management (CSM). Key takeaways from this episode: 📈 the importance of forecasting in managing renewals 📈 the synergy between sales and CSM 📈 the powerful reminder that a customer health forecast does not necessarily equate to a renewal f...
GSD Podcast - How Technical Should CSMs Be with Lizzy Rosen
มุมมอง 86ปีที่แล้ว
This podcast episode features a dynamic conversation between Jeff Kushmerek and Lizzy Rosen on the subject of skills necessary for Customer Success Managers (CSMs). They discuss the balance between technical expertise and soft skills, the importance of understanding customer needs, and the potential of hiring from within the organization. Here are the key topics discussed: ✔️ The importance of ...
GSD Podcast - Insights From a Customer-Focused CEO with Kris Rudeegraap
มุมมอง 29ปีที่แล้ว
In this episode, Kris Rudeegraap, CEO of Sendoso, shares his expertise in building successful customer relationships. Discover the strategies and tools Sendoso utilizes to engage customers at various touchpoints, their segmentation and personalization approach, the significance of education and certification programs, and the implementation of account-based marketing and lifecycle marketing. Le...
GSD Podcast - A Step By Step Guide To Running Digital CS with Angeline Grace Gavino
มุมมอง 117ปีที่แล้ว
GSD Podcast - A Step By Step Guide To Running Digital CS with Angeline Grace Gavino
How Technical Should CSMs Be? | Jeff Kushmerek
มุมมอง 53ปีที่แล้ว
How Technical Should CSMs Be? | Jeff Kushmerek
GSD Podcast - Voice of the Customer Programs With Dana Alvarenga
มุมมอง 21ปีที่แล้ว
GSD Podcast - Voice of the Customer Programs With Dana Alvarenga
GSD Podcast - Unlocking Success: The Role of Forecasting in Business ft. Alli Tiscornia
มุมมอง 45ปีที่แล้ว
GSD Podcast - Unlocking Success: The Role of Forecasting in Business ft. Alli Tiscornia
Don't Screw your Customer Success team because of COGS
มุมมอง 10ปีที่แล้ว
Don't Screw your Customer Success team because of COGS
GSD Podcast - Maximizing Customer Success Using Slack with Gözde Görce
มุมมอง 42ปีที่แล้ว
GSD Podcast - Maximizing Customer Success Using Slack with Gözde Görce
GSD Podcast - Running a great Customer Advisory Board:: Insights from Scott Roth
มุมมอง 68ปีที่แล้ว
GSD Podcast - Running a great Customer Advisory Board:: Insights from Scott Roth
Time to Value is a Stupid Metric to Track #customersuccess #implementation
มุมมอง 21ปีที่แล้ว
Time to Value is a Stupid Metric to Track #customersuccess #implementation
Mastering Your Career: Candid Insights on Leadership & Planning with Marija Skobe-Pilley
มุมมอง 44ปีที่แล้ว
Mastering Your Career: Candid Insights on Leadership & Planning with Marija Skobe-Pilley
Delivering Amazing Customer Experiences with Daniel Viduya
มุมมอง 15ปีที่แล้ว
Delivering Amazing Customer Experiences with Daniel Viduya
SaaS Implementations vs Professional Services
มุมมอง 402ปีที่แล้ว
SaaS Implementations vs Professional Services
GSD Podcast - Creating Rock Stars that Scale with Dan Ennis
มุมมอง 56ปีที่แล้ว
GSD Podcast - Creating Rock Stars that Scale with Dan Ennis
GSD Podcast - Unlock Your Team's Potential with CSM Enablement Expert Sumitra Narayanan
มุมมอง 58ปีที่แล้ว
GSD Podcast - Unlock Your Team's Potential with CSM Enablement Expert Sumitra Narayanan
GSD Podcast - Leslie's Path to Becoming a Community Builder
มุมมอง 37ปีที่แล้ว
GSD Podcast - Leslie's Path to Becoming a Community Builder
nice podcast but how can i contact you?
I am a professional digital marketing expert and youtube video seo expert, If you need any supported please let me know.
Share your email please
The way I phrase/position the balance that I want CSMs that I work with to have: "The CSM should be able to position and promote HOW THE PRODUCTS ARE USED to meet the customer's goal and use cases, not HOW TO USE the products." - This prevents them from being understood to be training, support, and technical implementation. They understand the life of the customer but don't have to live it in order to be credible and trusted.
Thank you for this Jeff, So insightful! I don't think you can say 'nail the handoffs' loud or often enough, lol. Appreciate you!
Glad it was helpful!
This may be one of the most relevant conversations I have heard as CS leader. Need to listen 10 times to internalize all the nuances.
thanks so much!!
"promo sm"
I agree! I've been seeing a lot of "Technical CSM" or "Technical Implementation Manager" roles - they are expecting someone with the ability and experience writing code to then work as a CSM for less than $100k 😂
no idea how you popped into my feed but hey two thumbs up for putting it out here, have fun and keep doing it.. greets from denver
Thanks for having me on the GSD Podcast!
Of course!
Wtf
Great convo! Thanks.
Thanks for listening!
Thanks for sharing
No problem! Let me know if you have any questions!