Are CSMs "lazy as f%*"? Customer Success Leaders REACT to the craziest thing Jason Lempkin has said
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- เผยแพร่เมื่อ 8 ก.พ. 2025
- Are CSMs "lazy as f%*"?
Do you want to see a bunch of angry Customer Success Leaders? Watch 👇
I am a big Jason M. Lemkin fan. I thoroughly enjoy 93.7% of what he has to say. That other 6.3% is usually about Customer Success.
On a recent SaaStr podcast, he was asked about mental health and wellness, and he answered by commenting on how most CSMs are lazy as "frac" and went off on some behaviors he has experienced.
I asked my good friends Jay Nathan Kristi Faltorusso Maranda Dziekonski (she/her) Shari Srebnick Mary Poppen Mark Holland Rachel Provan Julie Fox Alex Farmer Graham Gill Dan Ennis Brittany Casey JEFF HECKLER and Scott H. Roth for their reactions.
It was not exactly what you might expect.