Top CUSTOMER SUCCESS KPIs for Managing CSM Teams

[@nainau6204]

These discussions are sooo good I learnt are good. Thank you for sharing. CSM to customers ratio. Insight about nrr.red playbook.

[@CSMPractice]

Thanks so much!!

[@danielmontalvo4295]

Love this discussion and CSM insight

[@eyalshahar4876]

Great discussion, thanks for sharing. Found it interesting to learn Mike's perspective on things including his emphasis on NPS reponse rates, working hard to simplify a lot of data, and consistently re-evaluating metrics.

[@CSMPractice]

Glad you enjoyed it!

[@SriRam-fp1kt]

Thanks for this, great content

[@CSMPractice]

Thank you so much. Really appreciate you for taking the time to write it and the kind words.

[@iducatifan1]

dude, how did you find mike wazowski.

[@CSMPractice]

You mean Mike Sasaki?!

[@mexifry222]

12 accounts for 1 csm and all are high touch? Pfft what the heck..

[@CSMPractice]

Every organization is different …

[@marianie8482]

Is that too much or two little 😂

[@CSMPractice]

Usually, when it’s a high touch model we see anywhere from 4-20 accounts assigned per CSM.