What is ServiceNow? A ServiceNow Platform Overview

What is ServiceNow? Is it a ticketing tool, a configuration management database (CMDB), a workflow development tool, or an enterprise-wide database? ServiceNow can actually mean a lot of different things to different people with different perspectives (personas). The best way to begin to understand all that ServiceNow is, is to look at it from a platform perspective. When it comes down to it, ServiceNow is a cloud-based technology platform, consisting of an enterprise-wide database, suite of applications, and a development environment designed to provide IT services that solve a company's business problems.

[@luvs123451985]

Superb explanation!!!!

[@mohammadarifkhan4357]

Great video on serviceNow introduction. Keep it going Jeff...

[@ServiceNowSimple]

Thanks! Much more to come!

[@ShajiKalidasan]

Well expressed and beautifully stated. Great video.

[@ServiceNowSimple]

Thanks!

[@mohamedmoftah9602]

As usual very amazing video

[@ServiceNowSimple]

Thanks!

[@kk-ox3rs]

Nicely explained. Can you create a series for the Secops module?

[@ServiceNowSimple]

Yep, I'll look into it. I always appreciate suggestions for the channel, so THANK YOU!

[@servicenow-df1ld]

Hi Jeff. I enjoyed your presentation. Could you please tell me which software tool you used for the presentation?

[@ServiceNowSimple]

Thanks! I use Keynote for any slides and ScreenFlow for the video and screen captures.

[@ryanthered5915]

Hi Jeff, I had an interface question that you may possibly know. is there a way to place a language toggle on the user interface, so they can change the language at the page level, instead of going through "service portal/user profile/preferences..." ?

[@ServiceNowSimple]

Hmmmm.. I don't know of a way off top of my head. Let me know if your still needing help with this and I can have a look. Thanks!

[@laszlobotondreim9932]

Great video! Next time can you go deep how Servicenow architecture build up(with illustrations)?

[@ServiceNowSimple]

Thanks for the idea! It’s on my list.

[@anasabdullah1799]

Can we implement this solution in an internal cloud?

[@anasabdullah1799]

Also if the company has an application can we intergrate it with this solution to provide the service via the company application?

[@ServiceNowSimple]

You can use ServiceNow via an internally hosted platform, although it's not the most common way to do it. I'd have to read up on how that works exactly, but I know they offer it. ServiceNow includes lots of tools for importing data into the platform from a legacy application. It also offers the ability to build custom applications from scratch to meet your business needs.

[@wormholeinteractive]

What does it look like? This video is infuriating

[@ServiceNowSimple]

Sorry I didn’t hit the mark with you. This is the first in a series of videos I’m publishing on SN. I’ll get into the UI in great detail, but not there yet. Here’s one that might serve you better: th-cam.com/video/MsUtp2ggmdE/w-d-xo.htmlsi=G5Cw56VwqrwMbT2A