ฝัง
- เผยแพร่เมื่อ 16 เม.ย. 2017
- www.sysaid.com/resources/what...
ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business.
Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. All you need is a desire to save money and help your business run more efficiently.
Many ITSM techniques provided by SysAid, come from ITIL. ITIL is a set of practices that were compiled into several books in 1989. Certain strategies of IT service management are likely already in practice in your business. Some of these may include incident management and request fulfillment.
Without ITSM, your business is likely suffering from activities that are inconsistently undertaken, only done when you have extra time. Some other common problem that this can fix are processes that are not formalized, interconnected, or haven't incorporated the industry best practices. Additionally, SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive.
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Check out SysAid’s help desk and ITSM software: www.sysaid.com/
Check us out on social:
Twitter - / sysaid and / joe_the_it_guy
Facebook - / sysaidit
Google Plus - plus.google.com/+sysaid
LinkedIn - / sysaid-technologies-ltd - วิทยาศาสตร์และเทคโนโลยี
I loved the way they explained it with real world examples. Short and informative video. Thanks!
You explain it far better than any instructor course I have been on. Thank you!
crisp and to the point. perfect...!!
Thank you SysAid! I have clear understanding of ITSM and ITIL now :)
I will have a 2-day course on ITIL this week, I feel this definitely gave me a head start on getting familiar with ITIL AND ITSM. THANK YOU
this video is just great with some nice Examples , I have learned in 5 min more about about ITSM and ITIL then I could possibly learn somewhere else. thanks a lot SysAid.
If Sarah was In every video I would learn a lot :)
🤣
Great job SysAid. This was a good entry level overview of ITSM.
Nicely done. It put everything about ITSM. It put a lot of things in perspective.
Thanks, Edward! That's what we aimed for....so glad you got it :)
very useful video to understand ITSM in just five minutes, thanks.
Simple, effective, clear presentation, thank you!
Hey, thanks for this video. Great efforts to simplify the topic. Thanks !
REALLY GOOD EXAMPLE OF VIDEO COURSE- SIMPLE AND ALL ABOUT THE TOPIC TO COVER
A good introductory video - thanks! I liked the simplicity and clarity of this. Good job!
Thanks, Jeevan!
There is no possible way anything could be better than ITSM and ITIL
Nice introduction of ITSM
Thank you for the way you explained things with real examples
Nicely explained itsm, ITIL, problem Mgmt, incident Mgmt.
Thank you very much for the very clear and lovely explanation!
I'm preparing for a job interview and this was so helpful! Thanks!
Nicely done!
This is such a great introductory video.
Good explanation. Thank you!!
Great video Sarah
Thank you. It helps answer my questions and clear my mind
This was an easy breakdown of ITSM and ITIL. Thank you. I added this video to my One-Note file.
Cool - thanks so much for your feedback, ispguy2001!
Nicely done. Thank you
That was the fourth video I watched, but the first that I understood the meaning. Thanks !
straight to the point. Loved it. Thanks!
Great job explaining it !
Well explained with simple examples. Please include event management as well
We'll pass that request on. Thanks for your feedback!
Very simple explanation with gud examples. it helps to understand the term very well...Thanks for the video..its really interesting to watch....
Bestest explanation ever... Wow... subscribed.... Thanks
fantastic video Thank you...
@3:34 I could use your services for that kind of result - no other provider has even come close to that!
Thanks for making and sharing!
you really managed to 'keep it simple'. so informative, thanks! :)
This video helps me a lot for service-now interview questions. And, can you please give more examples for event, access, request management.
Thank you for the info, appreciate it!!!
i was very confused about this but your video set all the threads straight..thanks
You really simplified this:):)
Nice examples of Problem and change mgmt
That was a nice and brief, but clear introduction. And it helped, thank you. :)
This is the best explanation on ITSM.. really helpful..thank you
Great video. Clear explanation
So informative and helpful. Many thanks!
Nicely done!!!!
Thank you!
Very simple ans informative. Thank you :)
I love the attiitude. Keep going girl!
Great quick snapshop thanks!
I love the way you explained them, I would like to know what is request management as part of ITSM
Great video! Thank you!
your explanation is very good to understand any software employe
thank you for the spectacular tutorial. much love from city and islington college
Thanks a lot ! Finally got the concept
Good Job, I am more clear than ever before with one-liner, ITSM = IT + Connect people, Thanks
Nice presentation!
Cool overview -- very nice
well explained !!!
time equals money. ITSM brings the direct value to the business.
ITIL is bible to align business with IT services.
2:49 ticketing=incident management.
3:21 change management. 75% time.
Well explained, good scenario
This was a great video
Simple , short and understandable without having IT knowledge
Nicely explained. thanks
Great explanation
Really I get Good Information With Nice explanation
Good job thanks alot to share this vidio it's better explain to understand the topic.
the best vedio/demo till dt i have seen..grt
Nice explanation. But how to use ITSM ticketing tool usage . Can you please do it video.
Excellent explanation awesome video small crisp and well explained.....
I like her presentation
Very nicely explained
شكراً على الشرح 👍
I liked your presentation. You are also answered my question to the point. You are also beautiful. Thank you.
很好!
ready? lets go~!
Awesome video, I like your expressions too
Nice explanation ma'am.🥰😍
Love it from city and Islington college
TOO GOOD
excellent, thank you
Nice video ! It explains it.
good video.
that's helpful ..thank you
Nice video
checking wiki and didn't get it. The first minute with this video I know I am on the right track.
Do you have any idea if you are going to upload any more in-depth up-to-date tutorials w/ examples for Sysaid?
Yes, we're always working on new videos!
Specifically, are you looking for tutorials about the SysAid tool (are you using SysAid) or just general ITSM issues?
Yes, i'm currently using Sysaid. I would like to watch a good tutorial about change management and problem management. I have read all of your forums, but i would like to visualize how they work with incident and request management.
Hi Lowe12. We don't have anything specific on this TH-cam channel but we might be able to send you something that is part of a course we give. Please can you tell me what organization you are from so I can have your account manager send you the references. Thanks!
nice video!
Thank you sooo much
Very Good
Hi, i am David a student of Starz of college of Technology, studying IT and majoring System Administration, i will like to have more of your tutorials... thank you
Hi David. Firstly, good luck with your studies! Secondly, we invite you to subscribe to our TH-cam channel so you'll stay updated when we post new tutorials. Also, follow us on Twitter - @SysAid and @Joe_the_IT_Guy
Great video, bobble head 😂
Thanks for the info
It covers developement part also or only technical support.
Amazing video. I spent the last two years working in Incident Management for Microsoft and now I`m moving to be a Service Assurance Manager for another compnay. I will definitely need more knoweldge on the rest of the ITIL processes and searching for the best sources. Will you be able to help guys?
Of course we'll be able to help! You've got to check out our blogs where we have tons of educational information: blog.sysaid.com/ and www.joetheitguy.com/
Wait, did that new sales executive fix your broken phone? Legend.
"The software is made of very complicated code lines that very few people can understand". Shows HTML.
Hi Niccolo - Are you referring specifically to SysAid's software? Any software is made of complicated (or not, depending on who you ask ;)) code lines. But for the sysadmins and end users, SysAid is it's completely uncomplicated! You can configure just about anything in SysAid without any coding at all. Please let us know if we can help with anything.
I am referring to the video production. I find it rather cheesy.
Oh, sorry to hear that. In that case, you may not like our next one coming out as it uses a really cheesy example, i.e. pizza! :) Hope you'll keep watching though...and feel free to give us your feedback any time!
As long as it's physical cheesiness, you are probably going to be fine!
Lol
I wanna have more videos from you cera
Helpful
Thanks
Ma Sha Allah, Beautiful explained, thank you for sharing, incident with just phone so its fix , but how to fix a broken heart any update tool or technology (kidding) . Smile.
Hello world, would be very appreciative is someone can explain what is the meaning of standard is in IT services