Hi im from New Zealand watching these Undercover Boss America, has really opened my eyes, I am not meaning to intend any racial slurs or comments, but, i realise that African-Ameicans slay at their jobs, they are passionate and excel in their professions, their employment and the advantages that come with it, they have alot more to prove, socially and econimcally, however, these are still amazing to watch.
I really love these shows. It feels good to be in the position to help those who are righteous trying to improve themselves....those selfless servants.
Sorry, but Ronnie is literally the only honest person about what it's like to work with customers. Maybe if these higher bosses spent a proper week working in these jobs they know what it's like when customers act like they are better than the workers and employees are lesser than them. He never said it to a customers face so what's the big deal.
ronny shouldnt be the only one targetted here i;d also take a look at the manager who put him there i mean gees how does the manager not notice his attitude
I totally get how he's feeling. At my first job as a kid at a party store the products the store was selling didn't have any shelving system. It was just 5 aisle of generic stuff and 1 aisle of licensed brands. Some customers would ask me questions like, "were do you guys keep the robotic monkey arms" or "were are the zombie hotdogs", there is absolutely no way I could find them. Then after looking around they'd get mad at me and tell my boss, who never actually trained me. Once I was working at the hat section a guy, instead of waiting in line to ask the wig guy, asked me for one. I told I'm I wasn't able to get him a wig and that he'd have to wait in line for the wig person. He threatened to tell my boss so I got one for him. Then he asked me to show it to him on a stand. I wasn't doing it properly and he got mad. Well, I'm sorry but you cant expect an employee who wasn't trained to handle and show wigs to do it properly. Just wait in line.
@@MDTV-1111 and here i though i was the only one that think this is fake. ive been watching a few episodes and the story of most staff are always related to the CEO or some of the staff are just off the rail
Watched a lot of UB episodes but this really hit me. Always come from a place of gratefulness, people! The only difference between Ron and the others is their attitude.
However weird it may sound, when I think about Ronnie, I think about the shooting incident at Bridgewater Plaza near Moneta, Virginia last August. Maybe Ronnie should be given a chance to work in the back office without the interaction with customers.
sorry guys but im going to disagree with the big chunk of you. almost none in the us has the chance to pick the jobs they'd love to do. some have to bring home money and do whatever is required. and to brag about stuff behind the counter is so common that i find it excessive to fire someone on the spot. the women in the show is no exception, every boss in this show demands passion and love for the job regardless of the position the employers are in. imo as long as people do the job well i don't care in what tone they talk to each other. btw, i don't defend ronnie here. he seems to have been lazy but what she pointed out was something else - so i disagree with the conclusion or rather with the argument on which she fired him. PS: i don't speak english very well, hope you understand what i mean nevertheless
@Jordan Powell he should have probably quit and went to look for a real job, that actually pays decent anyways... lifes tough for the people still stuck working in that place....
Wow, you say something honest there in the US, the company's big wig doesn't like it and fires you for it? Come on, bro, they didn't even ask Ronnie the reason, WHY he hates the customers so much. Those higher ups do not care about their own employees AT ALL.
I worked in a Call Centre for six month's, when I finished I had an intense hatred of everyone. That's what it's like on the frontline. It's all very well for her, she isn't doing it day in day out.
I agree with you, I mean these people in charge act like these frontline workers should be happy and act as professionals, but really these corporate people underpay them, make them put up with customers who are rude, and overwork them. I feel for the frontline.
What ? Just because the customers don't hear what you are saying, you have right to think that they're not big deal ? Without them, you wouldn't have anything, young man
To people who had watch at 12:00 . the coin has 2 faces , as such there are good customers and bad customers . You just had to deal with them When i was working as a cashier , I had to deal with a customer that has a strange attitude who likes clean plastic bags. My fellow colleagues knew a way of how dealing this customer in a peaceful manner . I tried and it works ! Here is a advice , when u had this type of customers/ employees , instead of cursing and swearing , why not look another alternatives way to neutralize the problem . Love your job , show your professionalism towards the job!
how can you be mad at ronnie when he's the only one on this show who has ever been honest about the horrrors of working in the service industry. i defy you to work a job like this for more than a week without developing a burning, all-consuming hatred for humanity.
Yes, but you have to keep it to yourself, especially at work. Everyone knows working in the service industry is terrible, but there's a time and a place for it. Slagging off the company you work for, while on company time and while knowing you're on camera is just stupid. The standards are even higher as a supervisor, since everyone under him will think that that kind of behaviour is okay.
In Ronnie's case, follow the example of the Tilted Kilt CEO who gave Marissa a second chance. Retraining is a chance to see if the employee in question takes the chastisement seriously and changes their attitude. Someone given a second chance will often rise above expectations because they did not really perceive how they were acting, how wrong it is in a professional environment and how it actually looks and affects other people and employees. Professionally motivated people will also want a chance to show they have what it takes to be successful and that they can perform by taking direction from their instructors.
+ApolloX44 I would have to agree, Apollo, though I respect John's viewpoint. If one is in a job that is 100% customer-facing, as in any retail operation, one can't have his attitude toward the customers. Masking it behind a fake cheery face won't fool people, and it will tend to influence the other employees in a negative way. He needed a hard body-check into reality. Yes, it *is* wrong to hate people, and more so when your livelihood involves face to face interaction with people.
+John Driver My main problem isn't that she fired him, but that she lied to him. She sent him home for the day, and while she told him to think about whether he really wanted to work in that field, she suggested that he could get a second chance if he wanted it. Then she turned around and told the manager to fire him. It's her choice to fire him, but she should stand by it, and tell him he's fired herself, not hide behind her subordinate.
In her place, I'd want to talk about it with the local manager first, to see if he'd been warned about his attitude before. Due to privacy laws, that kind of discussion could not have taken place on-camera. There are plenty of places where a cut could have taken place. As for her "hiding" behind her subordinate, Boston Market owns some stores, and some are franchise. If this store was a franchise, legally she couldn't fire the guy, since he worked for the franchisee, not Boston Market. If it were a company store, even then hiring and firing people is the local manager's job, that's among the duties he took on when he agreed to take the job. If he's any good, he would have insisted that its HIS employee, and his responsibility.
Tilted Kilt is not in the same league. Marissa was a good employee, boss said she cared about her job and her customers, she had good attitude but her bad language was just out of place. Ronnie's case was more serious - he had a bad attitude. Even then, I said he deserved a second chance (in another post).
i kinda like ronnie..even after she told him who she really is..he is still being honest about his opinion..its not like he is rubbing in the customers' face..he is only honestly telling a fellow co-worker how he really felt about the customers..but still,its wrong to hate the people who give you your paycheck..but at least he is honest about it
Personally I hate Ronnie as a person however he shouldn’t have been fired. He should have been asked to go though retraining and to change his attitude at work. If it was a small business then I can see why one bad apple could make an big issue for the company but for Boston market which is a large company. Shouldn’t have to be so drastic.
if u hate dealing with customers you have all the choices dont apply for work who need to deal with customers apply for production works or anything else that is not dealing with customers
To be fair, I would not have fired Ronnie - at least not on the spot. The least I would have done was wait until the final reveal, before taking him to task, asking him, "Are you sure you belong in Boston Market?" And frankly, I would have fired Skye (Ryan's Buffet), Drew (Menchies'), Jimbo (Hooters'), and definitely Jackie (Retro Fitness) before I would have fired Ronnie. At least Ronnie expressed his true feelings in private, but put on a decent public poker face. The others had openly self-destructive attitudes and it really wrecked their workplace. If three of these four employees could be given the second chance, then Ronnie definitely deserves one.
By the way, if I were ever a boss on Undercover Boss and had to fire someone, I'd ask the producers not to show that story. Last thing I'd want is to publicly shame someone like that - nobody will ever hire him or her ever.
Omg I was dieing everytime Ronnie opened his mouth. Hes so funny. And everything he said was true. Sucks he left but customers and bosses dont wanna hear that shiit lol
12:16 "my job's on the line." 12:23 "It can't happen on MY watch" I think she is implying that she empathises with Ronnie but because it would look bad if she did nothing she has to fire him or fear what would happen to her if she didn't. Very interesting...
If she'd waited for a little more time she might have found out if there was a reason why Ronny thought this was ok behavior it the working place. You never know, it could be the boss who told him so.
Honestly, I would have fired Ronnie. Not because he bashes customers in private, he is totally right on that. I would fire him for not being smart enough to shut up in front of the camera. Even if he didn't know he was on Undercover Boss, he should have guessed his bosses would likely have seen him.
Yeah yeah yeah, it's real easy to go in for a day and act all like you're the angel who rescues customers from the bad employee. You try working for minimum wage and dealing with rude people and placing pie slices for a living while corporate doesn't even know what it's like, then you see how cheerful you are. How about paying your workers better and not sucking the life out of them. Take some personal responsibility.
She might as well fire 90% of her employees if she fire that poor kid. He just talked shit about the costumers, and corporate, behind their back to who he thought was an other employee. Literally every employee in the service industry does that. When I worked at a party store the costumers were annoying as fuck and I talked shit about them with my peers, who, by every standard, felt the same way that I did. If our straight up rude to costumer then that's a totally different story. However, he wasn't. All he was trying to do was bond with her in the workspace. Never the less he was kind of stupid for saying those things on camera.
A real question . I see this very often with big companies but why do they open more and more restaurants/buildings if they can't support them and have to declare bankruptcy ? Only logical thing i can think of is demand but if you have 1000 restaurants that are working full throttle how can you get to the point of going broke ?? Some body enlighten me I'm curious
All of us are customers and customer service. Ronnie is a customer too if he will buy or eat in an establishment so he literally hating himself. What you say to customers is what yo sayin to yourself. Boss is right. The reason why you can pay ur checks is because you have customers. Its a business. Thats why its a service. You had to suck it all in. Besides if you will meet a rude customer, it doesnt affect of what you are
I do like undercover boss, but I always think what about the other employees, you only worked with 4, three if them were really good, and have been given opportunities and financial help and recognition, but what about the other employees in the stores who likely also do an amazing job, they just wasn't working with the corporate person. If someone came into my job and a few people where picked out and ended up with all this I'd be pissed off because I know I also do an amazing job, perform better than a lot of people and also have many years more experience ( I am recognised for this with bonuses, pay rises, etc) but I'm sure it can breed a lot of resentment between employees
I find it amusing how the manager Pretended like he didn’t know what was being said in that restaurant he knew! It’s the same where I worked too. when the owner or ministry of labour shows up, Everyone shuts their yaps & takes bows pathetic!🤪
seems like they should really work on their policies, its not just Ronnie who says something about the "corporation" (the break time, the timer, promotion etc, ) if these would be a series you'll unravel a lot of unfairness to this company.
![Vectors & Dot Product • Math for Game Devs [Part 1]](http://i.ytimg.com/vi/MOYiVLEnhrw/mqdefault.jpg)
After working in the fast food industry i agree with everything Ronnie said on a deep level
Ronnie is a entire mood 😂😂 we all think that in fast food were just not stupid enough to say it 💀
I'm so many years behind but this girl is so good.
Bosses have a problem,instead of listening and rectifying the problem,they only fire you when you tell them the truth.
People like Ronnie is the best example how the goodwill of a restaurant is hampered
Hi im from New Zealand watching these Undercover Boss America, has really opened my eyes, I am not meaning to intend any racial slurs or comments, but, i realise that African-Ameicans slay at their jobs, they are passionate and excel in their professions, their employment and the advantages that come with it, they have alot more to prove, socially and econimcally, however, these are still amazing to watch.
You think !! you should see them back from their days off thats if they show!! its all bullshiit!
racist
I really love these shows. It feels good to be in the position to help those who are righteous trying to improve themselves....those selfless servants.
Wow ! She looks much younger and better looking like a brunette wonderful
Ronnie is among those who sneeze in the food of demanding customers
Sorry, but Ronnie is literally the only honest person about what it's like to work with customers. Maybe if these higher bosses spent a proper week working in these jobs they know what it's like when customers act like they are better than the workers and employees are lesser than them. He never said it to a customers face so what's the big deal.
Some customers aren’t very nice but you have nice customers that make you smile and make your work life what it is !
Sash has the most beautiful smile
You make my cry.i love this show.i wish every city & country have this kind of show great peoples great happiness.
8:08 Having worked in fast food, and not being an authoritarian, that was the funniest thing he could have said!
this is such an awesome show☺
Nice workers nice lady
AJ's "I'm Sarah" reaction was priceless!
ronny shouldnt be the only one targetted here i;d also take a look at the manager who put him there i mean gees how does the manager not notice his attitude
He probably worked well with customers but took his frustration out on his employees.
I totally get how he's feeling. At my first job as a kid at a party store the products the store was selling didn't have any shelving system. It was just 5 aisle of generic stuff and 1 aisle of licensed brands. Some customers would ask me questions like, "were do you guys keep the robotic monkey arms" or "were are the zombie hotdogs", there is absolutely no way I could find them. Then after looking around they'd get mad at me and tell my boss, who never actually trained me. Once I was working at the hat section a guy, instead of waiting in line to ask the wig guy, asked me for one. I told I'm I wasn't able to get him a wig and that he'd have to wait in line for the wig person. He threatened to tell my boss so I got one for him. Then he asked me to show it to him on a stand. I wasn't doing it properly and he got mad. Well, I'm sorry but you cant expect an employee who wasn't trained to handle and show wigs to do it properly. Just wait in line.
I really like Apryl.
I cried watching this
Why would someone actually say that stuff on television? Didn't he realize that someone would eventually see it even if it wasn't undercover boss?
anim8rguy72 because its fake and staged no1 can be that stupied to not realise it would be seen
This is nothing compared to the chick on Retro Fitness who was a jerk in front of all the customers in the show.
@@MDTV-1111 and here i though i was the only one that think this is fake. ive been watching a few episodes and the story of most staff are always related to the CEO or some of the staff are just off the rail
totally fake . its america. center of capitalism. their goal is money. all these are staged to attract viewers with all those fake dramas etc..
I think its fake man. Nobody is that stupid
You should be grateful that Ronnie get fired. Imagine what he's the one who's cooking your orders. Imagine.......
who cares.... if the customer isn't aware of ronnies attitude, and he can make the dish well, then what is the problem?
Some of the colleagues looked uncomfortable around him as well.. so I guess they didn't like him.
Boston Market food looks delicious hope it goes global
I have worked in public service.Dealing with entitled citizens it's never easy.
What a fantastic company to take care of their staff like that! The food looks delicious!!
She looks so much better as Rachel.
You can't blame Ronnie he's only a human no one is perfect maybe he need to be teach what and how to care a costumers.
I love April She have great altitude❤❤❤👁👃👁
Watched a lot of UB episodes but this really hit me. Always come from a place of gratefulness, people! The only difference between Ron and the others is their attitude.
this show always makes me shed tears....
Ronnie is the type to spit in the food.
I loved the other three though and their reactions were lovely.
wonderful and wonderful and touches my heart internally
12:00 At this point I would say, "Well then, I have good news for you. You will never again have to please or even talk to a Boston Market costumer."
its probably only going to benefit him in the long run....now he can go find a real job!
Funny
So happy Boston market wasn't cheap about it. I will keep eating there
This even better episode. I will vist this restaurant if I visit America.
hi 5... priceless.. loved this episode..
I work in retail..... I treat customers the way i would like to be treated.... But i would not serve a rude customers.... Because thats not my job
THANK YOU GOD,............... HE DID GAVE ME MIRACLE TOO THAT I CAN WALK AGAIN, I feel so so bless
What happened??
god isn't real, bud!
*chick comes in with a camera crew*
"hi i hate working here, i hate cutomers, fuck fuck fuck, i love weed hi mum im on tv"
The boys s reaction is hilarious.
However weird it may sound, when I think about Ronnie, I think about the shooting incident at Bridgewater Plaza near Moneta, Virginia last August. Maybe Ronnie should be given a chance to work in the back office without the interaction with customers.
Ronnie is my spirit animal lol.
that right there is what we in canadia call a brick shithouse! hes alright he could even pass as a hoaser!
She Looks better with dark hair
April is like the perfect employee
sorry guys but im going to disagree with the big chunk of you. almost none in the us has the chance to pick the jobs they'd love to do. some have to bring home money and do whatever is required. and to brag about stuff behind the counter is so common that i find it excessive to fire someone on the spot.
the women in the show is no exception, every boss in this show demands passion and love for the job regardless of the position the employers are in. imo as long as people do the job well i don't care in what tone they talk to each other. btw, i don't defend ronnie here. he seems to have been lazy but what she pointed out was something else - so i disagree with the conclusion or rather with the argument on which she fired him.
PS: i don't speak english very well, hope you understand what i mean nevertheless
I cannot believe she fired him on the spot omg!!!
I can lol
@Jordan Powell he should have probably quit and went to look for a real job, that actually pays decent anyways... lifes tough for the people still stuck working in that place....
Is it a sin being true..every employee smiles but deep inside what they trying to say..fuck you ,you are bullshit!!!
Wow, you say something honest there in the US, the company's big wig doesn't like it and fires you for it? Come on, bro, they didn't even ask Ronnie the reason, WHY he hates the customers so much. Those higher ups do not care about their own employees AT ALL.
I worked in a Call Centre for six month's, when I finished I had an intense hatred of everyone. That's what it's like on the frontline. It's all very well for her, she isn't doing it day in day out.
Guess your just a pussy bitch who can't take the heat of the service industry
cry me a river there are people out there living on the street with no food or shelter - man up princess
if she had to live off his paycheque and work there for a couple months, she might notice her compassion fading as well!
@Sami Sosa Many people have an education and work in customer service. You are not only contemptuous but also ignorant.
I agree with you, I mean these people in charge act like these frontline workers should be happy and act as professionals, but really these corporate people underpay them, make them put up with customers who are rude, and overwork them. I feel for the frontline.
Best episode ever!!!
What ? Just because the customers don't hear what you are saying, you have right to think that they're not big deal ? Without them, you wouldn't have anything, young man
To people who had watch at 12:00 .
the coin has 2 faces , as such there are good customers and bad customers . You just had to deal with them
When i was working as a cashier , I had to deal with a customer that has a strange attitude who likes clean plastic bags.
My fellow colleagues knew a way of how dealing this customer in a peaceful manner .
I tried and it works ! Here is a advice , when u had this type of customers/ employees , instead of cursing and swearing , why not look another alternatives way to neutralize the problem . Love your job , show your professionalism towards the job!
love your minimum wage job! be a professional slave forever! save no money! and be happy doing it to! lol
how can you be mad at ronnie when he's the only one on this show who has ever been honest about the horrrors of working in the service industry. i defy you to work a job like this for more than a week without developing a burning, all-consuming hatred for humanity.
Jemmy Weens stupid.. zzzzzzz
Yes, but you have to keep it to yourself, especially at work. Everyone knows working in the service industry is terrible, but there's a time and a place for it. Slagging off the company you work for, while on company time and while knowing you're on camera is just stupid. The standards are even higher as a supervisor, since everyone under him will think that that kind of behaviour is okay.
I clean up after university students for a living and I do it with a fucking smile.... y beacuse its my job
All humanity is disgusting. Not only customers. But we have to manage our time between jobs, if we need the money.
i worked with people for 3 weeks...worst bloody 3 weeks of my life...
In Ronnie's case, follow the example of the Tilted Kilt CEO who gave Marissa a second chance. Retraining is a chance to see if the employee in question takes the chastisement seriously and changes their attitude. Someone given a second chance will often rise above expectations because they did not really perceive how they were acting, how wrong it is in a professional environment and how it actually looks and affects other people and employees. Professionally motivated people will also want a chance to show they have what it takes to be successful and that they can perform by taking direction from their instructors.
Wow
+ApolloX44 I would have to agree, Apollo, though I respect John's viewpoint. If one is in a job that is 100% customer-facing, as in any retail operation, one can't have his attitude toward the customers. Masking it behind a fake cheery face won't fool people, and it will tend to influence the other employees in a negative way. He needed a hard body-check into reality. Yes, it *is* wrong to hate people, and more so when your livelihood involves face to face interaction with people.
+John Driver My main problem isn't that she fired him, but that she lied to him. She sent him home for the day, and while she told him to think about whether he really wanted to work in that field, she suggested that he could get a second chance if he wanted it. Then she turned around and told the manager to fire him. It's her choice to fire him, but she should stand by it, and tell him he's fired herself, not hide behind her subordinate.
In her place, I'd want to talk about it with the local manager first, to see if he'd been warned about his attitude before. Due to privacy laws, that kind of discussion could not have taken place on-camera. There are plenty of places where a cut could have taken place. As for her "hiding" behind her subordinate, Boston Market owns some stores, and some are franchise. If this store was a franchise, legally she couldn't fire the guy, since he worked for the franchisee, not Boston Market. If it were a company store, even then hiring and firing people is the local manager's job, that's among the duties he took on when he agreed to take the job. If he's any good, he would have insisted that its HIS employee, and his responsibility.
Tilted Kilt is not in the same league. Marissa was a good employee, boss said she cared about her job and her customers, she had good attitude but her bad language was just out of place. Ronnie's case was more serious - he had a bad attitude. Even then, I said he deserved a second chance (in another post).
Good for fire him he knew that cameras were rolling and he was talking like that imagine what he does when cameras are off.
yep good for him he got fired, now he can go try and find a real job, that actually pays!
i kinda like ronnie..even after she told him who she really is..he is still being honest about his opinion..its not like he is rubbing in the customers' face..he is only honestly telling a fellow co-worker how he really felt about the customers..but still,its wrong to hate the people who give you your paycheck..but at least he is honest about it
Sash is really pretty
Great job sahra👍👍👍
APRIL is a star, i hope she has achieved her goals within the company
The thing that makes me feel this show is 'pre-scripted' is the way almost everyone says "Can I hug you?" or words to that effect.
It does not matter why Ronnie hates the customers. The point is he has an intense hatred for them so he should not be there.
ronnie was actually more real than the undercover boss and tbh now nd then we do feel like ronnie
Personally I hate Ronnie as a person however he shouldn’t have been fired. He should have been asked to go though retraining and to change his attitude at work. If it was a small business then I can see why one bad apple could make an big issue for the company but for Boston market which is a large company. Shouldn’t have to be so drastic.
if u hate dealing with customers you have all the choices dont apply for work who need to deal with customers apply for production works or anything else that is not dealing with customers
Hilarious. I get to go to school, my son gets to go to school, I can go to Florida. High five!!
To be fair, I would not have fired Ronnie - at least not on the spot. The least I would have done was wait until the final reveal, before taking him to task, asking him, "Are you sure you belong in Boston Market?"
And frankly, I would have fired Skye (Ryan's Buffet), Drew (Menchies'), Jimbo (Hooters'), and definitely Jackie (Retro Fitness) before I would have fired Ronnie. At least Ronnie expressed his true feelings in private, but put on a decent public poker face. The others had openly self-destructive attitudes and it really wrecked their workplace. If three of these four employees could be given the second chance, then Ronnie definitely deserves one.
By the way, if I were ever a boss on Undercover Boss and had to fire someone, I'd ask the producers not to show that story. Last thing I'd want is to publicly shame someone like that - nobody will ever hire him or her ever.
Omg I was dieing everytime Ronnie opened his mouth. Hes so funny. And everything he said was true. Sucks he left but customers and bosses dont wanna hear that shiit lol
And four years later, he's still unemployable. Have you seen the update show?
AJ Writer I want to see that :O
he didn't leave, his fat ass was FIRED
+AJ Writer Unemployable? Ronnie has worked at a salon since. He's doing fine.
They get rich and the workers can not have a break .....is this slaves time?
12:16 "my job's on the line." 12:23 "It can't happen on MY watch" I think she is implying that she empathises with Ronnie but because it would look bad if she did nothing she has to fire him or fear what would happen to her if she didn't. Very interesting...
That chicken being grilled in background though; I'm hungry now.
Boston market's food looks really delicious. those who live in the states and have tried it, is it as good as it looks?
Yes it is
Absolutely. They're corn bread is crazy good
the originals it doesn’t taste reheated at all .. the sides are super yummy
And does not even work there now. That shows her level of commitment. Companies need committed staff. She worked there for less than four years.
The undercover boss here was completely incompetent herself. Absolutely zero charisma, capability, drive, leadership, or vision.
the boss is really generous
Now the truth is that everybody get struggling in everyday life, jobs or no jobs!!
Sash looks like Katherine Heigl
Nice boss
If she'd waited for a little more time she might have found out if there was a reason why Ronny thought this was ok behavior it the working place. You never know, it could be the boss who told him so.
The first guy was a no go, not matter what.
yes, or maybe he would have show her a death body of a customer he put in the fridge:-D
Honestly, I would have fired Ronnie. Not because he bashes customers in private, he is totally right on that. I would fire him for not being smart enough to shut up in front of the camera. Even if he didn't know he was on Undercover Boss, he should have guessed his bosses would likely have seen him.
what incredible fucking entertainment baby
I like Sash.
Yeah yeah yeah, it's real easy to go in for a day and act all like you're the angel who rescues customers from the bad employee. You try working for minimum wage and dealing with rude people and placing pie slices for a living while corporate doesn't even know what it's like, then you see how cheerful you are. How about paying your workers better and not sucking the life out of them. Take some personal responsibility.
She might as well fire 90% of her employees if she fire that poor kid. He just talked shit about the costumers, and corporate, behind their back to who he thought was an other employee. Literally every employee in the service industry does that. When I worked at a party store the costumers were annoying as fuck and I talked shit about them with my peers, who, by every standard, felt the same way that I did. If our straight up rude to costumer then that's a totally different story. However, he wasn't. All he was trying to do was bond with her in the workspace. Never the less he was kind of stupid for saying those things on camera.
A real question . I see this very often with big companies but why do they open more and more restaurants/buildings if they can't support them and have to declare bankruptcy ? Only logical thing i can think of is demand but if you have 1000 restaurants that are working full throttle how can you get to the point of going broke ?? Some body enlighten me I'm curious
Sash is cute
There is nothing wrong with hating customers
especially if you aren't making that aware to the customers....
Wait until they spit on ure food ...
If he hates people so much, there’s no sense in having a job where the entire point is serving them
All of us are customers and customer service. Ronnie is a customer too if he will buy or eat in an establishment so he literally hating himself. What you say to customers is what yo sayin to yourself. Boss is right. The reason why you can pay ur checks is because you have customers. Its a business. Thats why its a service. You had to suck it all in. Besides if you will meet a rude customer, it doesnt affect of what you are
اشكر سيدة الاعمال التي زرعت هذه البسمة على وجوه العاملين تحت ادارتها
wow!soooo generous
If I were a boss I would fired him customers pay check and keep company open
is that only me who feels that under cover boss is all about surprise gifts in the end....?
8:47 the Attitude of every, fast food Employees & Management in Australia.
Apparently,this Ronnie "girl" is pretty famous in the comments.
I do like undercover boss, but I always think what about the other employees, you only worked with 4, three if them were really good, and have been given opportunities and financial help and recognition, but what about the other employees in the stores who likely also do an amazing job, they just wasn't working with the corporate person. If someone came into my job and a few people where picked out and ended up with all this I'd be pissed off because I know I also do an amazing job, perform better than a lot of people and also have many years more experience ( I am recognised for this with bonuses, pay rises, etc) but I'm sure it can breed a lot of resentment between employees
I find it amusing how the manager Pretended like he didn’t know what was being said in that restaurant he knew! It’s the same where I worked too. when the owner or ministry of labour shows up, Everyone shuts their yaps & takes bows pathetic!🤪
Ronnie speaks the truth ...
Sash is so nice.
Please tell me i am not the only one who noticed the spelling of WATCH at 2:56 lol
seems like they should really work on their policies, its not just Ronnie who says something about the "corporation"
(the break time, the timer, promotion etc, ) if these would be a series you'll unravel a lot of unfairness to this company.
Lucky people but for the rest of us money doesn't fall out of the sky