Hi James I'm a dealer in Swansea I sold a toyota alphard to a trading standards engineer,had a few eml lights come on,we replaced the sensors he was good as gold.
In some parts of England they were devastated after the austerity cuts from the coalition government and have still not recovered. There has also been a chronic lack of investment over the years particularly in training, recruitment and retention whilst workloads have increased @@frimleyfrodo
@3:37 Check engine lights could indicate major issues, something that needs addressing. It is not a sagging headliner or peeling soft-touch coating which is just wear and tear. @7:36 I don't understand why car dealers have a worse image than pimps, either. 🤷♂
As a workshop tech it annoyed me when I was given a warranty job to do and, on inspection, I would find the owner had 'customised' the car with a centre console, for example, which I had to remove/refit but if I asked the foreman for extra time the answer would be 'swings and roundabouts', ie no. And I love it when, as a customer, I am charged £10 for screen wash on a service when I know the reservoir was full to max.
Congrats for being trading standard approved, we as a electrical contractor are also approved so we know how difficult it can be to be vetted, all to give customer satisfaction, to many scammers out there
Worth noting that some plug in fault code readers will tell you when the fault codes were last reset in both time and mileage. May indicate if there is any wrong doing going on. Also a car with absolutely no fault codes is a rare thing as communication fault codes that are of no real consequence, are usually found on pretty much all cars. Take a code reader with you when you go off to buy a car.
Dealing in cars is like entering into a relationship, customers absolutely love you at the start, everyones so happy and enthusiastic, then something goes wrong and you've deceived them, you can actually hear it in their voices when they complain.
It goes both ways, the dealer I'm having to deal with at the moment is being very difficult; there's been a couple of problems, one of which was minimal so I decided to let it go when he refused to address it. But now an Adblue message has come up his general attitude was that I was clearly such a bumbling idiot that it must have been something I had caused myself.... either by neglecting to fill the tank or tampering with it. Why does he imagine I would want to do that?
James you offer fantastic customer service, I wonder sometimes how you keep smiling through it all, given some of the stories you've shared. Lovely spring birdsong in the background. That Mini Cooper Convertible has got my name on it, brought more tickets today.
I’m from OCD Standards and have noticed on your Ts&Cs that the checklist for items accompanying a vehicle has “Yes” in bold font for all items bar ‘Locking Wheel Nut if applicable”. I’m off to see my therapist for an emergency appointment! 😁
I’ve bought almost a dozen cars, all but one second hand. I’ve only had one dealer who was unreasonable. The trouble is that you get tarred with the same brush.
If he does make a claim, he's already got you primed for covering it😂. Man! That firebird brings back memories from my navy days. The 1977 Pontiac Firebirds, Chevy Camaros were the cars of dreams for us in our 20's. By 1984, the year i joined, they were in high demand. That was way before we had to worry about fuel economy and the price of petrol, and leaded gasoline was still king! Nice car for the age, especially in rust country!. Keep up the good work.
Back in the day TS would turn up at your pitch and Jack the cars up and give them a mini mot, luckily mine were OK. I remember once they had a Morris minor (!) in the town centre half of it all sprayed up other side all rusty, it was 'is this what your car is really like' back in the day they really had it in for the motor trade.
@@ChopsGarage 80s/90s bud they were after you, they had a town centre drop in shop, you'd regularly get calls from them, probably not much else but cars to complain about then, a lot of people would go to them before coming back, so you'd get a call saying Mr x is having trouble with his ltal (!) all seems a long time ago now.
@@ChopsGarage any improvement on the supercharger bud? I'm on with that zoey yellow spider now the weathers better, fresh mot, bit of paint and up for sale, looks great but prefer Mx5, got 4 sports cars to get done now that's springs here.
@@roystonvehicles9129 So I set everything back to standard as before , still bad idle. So pulled plugs, blacker than coal mine so got some new ones. Ran it again ran much better for a bit then same. Pulled the plugs again, very wet. My theory is that it ran fine with supercharger and standard fuelling. So its when I added pressure gauge issue started. So is the Oxygen sensor toast, or coked up from the initial fiddling with fuel regulator? Therefore the AFM can't get it right and over fueling. Or did I somehow kill the AFM? I note some people place AFM prep supercharger, mine was post.
@@ChopsGarage maybe o2 sensor is chocked up bud and can't read right now, take it out and clean with carb cleaner or petrol, wonder if you've blown the original reg with your higher pressure, I'd clean o2 sensor first, afm filiment is only a thin wires, maybe the increased pressure has blown it? Try o2 sensor first, I think without an ecu you'll not get it to run right, I can't see how the original afm is going to like forced pressure, if you've just slapped a charger on you don't know how much boost, maybe try a blow off valve to give a low boost? I had a nice b roadster a few years ago, took out the no problem 1800 engine, sold it and bought a v8, never got round to it and took like a grand for the engine less mgb, I've been pretty crazy at times bud.
No as the warranty covers faults that were not present at point of sale. Remember that's all the 6 months covers faults you can't prove were not there at sale
@ChopsGarage yeah I get that but you know as well as me thar it's very difficult to prove one way or another with faults. I just think if I'm gonna be on hook for 6 month anyway I may aswell use that to my favour by advertising 6 months warranty free.
Re your lady who couldn't fully engage the handbrake. Couldn't you advise her to leave the car in gear? That way the car would never runaway . Every year we hear about a handbrake failing and a vehicle falling into a river or dock. With the car in gear this couldn't happen. Also, with your mode of business, you could possibly increase the range you trade in annually.
I always worry about forgetting to take it out of gear before starting I once parked a Citroën Xantia facing down a slight slope (obviously ready for a quick get away) in work's car park, rather than my usual space ... The handbrake holds on the front discs, so as they cooled it slowly crawled into the row I normally parked on ... No damage, but I made sure it could only roll back to the kerb in future!
@@tomwinch9107 I always depress the clutch when starting, so it doesn't matter if the car is in gear. This has the added advantage of the starter motor only having to turn over the engine, not engine and gearbox, less work in cold weather. Right foot on brake if danger of rolling.
If that was the i10 with go faster stripes you might get a claim if it doesn't! - go faster that is!!😂😂 Seriously though you would hope that if there was a claim it would be realistic given your conversation with the lad's Father. I think you and a few other YT car dealer channels such as HPA have helped to improve the image of of the used car trade and made the car buying public more aware of what getting a car "ready for retail" entails.
As an ex retailer of over 30 years I can confirm that customer expectation is always through the roof and you were out to con them. Wish i had a pound for everytime they were going to trading standards.
So its intresting cos my family has a good repore with a local dealership cos my old man is always changing his car and ive got my last two from them cos I needed one double quick cos I drive for my job. Last time I was there tho he got a little snippy with me cos I had traded in the volvo I had for a civic and then engine blew up a month later. I was like yea cos ur service lad said the car needed to back to volvo for at least 2 weeks and I was like oh i cant really live with a little jazz that long I need something a bit bigger so I traded it in. Service guy didnt tell sales that the car needed to go back to volvo so they put the car back and sale and yea big bang. After explaining we are back to being fine with each other but its crazy how things going wrong with cars sour relationships
It's the old Trading Standards scam. A bloke pretends to be a TSO buying a second hand car, then comes back and claims it is a death trap several weeks later. The dealer gives a full refund without question, for fear of an unwinnable court case. Okay, I just made that up, but good scam idea right? Free motoring for a few weeks, no questions asked. If he does come back, James, I think you should check his bona fides... just in case.😁
From my own experience of many years with cars I can tell you that 'shark infested waters' I'm afraid covers your industry. Guys like you are in the minority. I include main dealers in the water as well. Don't get me started on the horrendous costs of depreciation that is beyond scandalous. I'd love to see James go undercover and visit some of these traders. The motor industry should have it's own kind of court to settle cases. Decent traders could sign up as members and abide by their rules.
The used car market is positively selected for cars with issues. The average person has a problem with a car and - if they can - they sell or P/X asap and have a chuckle to themselves. A much higher proportion of cars in the used market than in the general population have issues of one sort or another because of this. If you buy from a dealer and it has issues the chances are that they are as much a victim as you are. And. Used vehicles always have little things. If you buy a 30,000 car used for under 10,000 it is unreasonable to expect it to be indistinguishable from a new one. TBH, even if you buy new you can have quirks the dealer won't/can't sort.
Hello from Ireland again. That was great news from the Trade and Standards. But we all know how honest you are and what a good car dealer you are. At least now you have great peace of mind. That's a lovely Fiat 500 you have. It's a nice colour blue, anyway, and it's a great video as always. Thanks for all the hard work you put into these videos. Keep it up, bro. 👌👍🇨🇮
@@ChopsGarage To be honest at least he gave an insight into what he thought But as we have seen Courts always favour the litigant so its best to do as you try to be very reasonable on these 50/50 issues and get a reasonable compromise I would happily buy a car from you having seen how you run your business since I subscribed doiing the rattle can fiats at least three times due to trying for perfection in that dark old garage just around from Barum in the cold evenings
Brilliant video James, you should have no trouble with TS what so ever!! I suppose driving a big V8 around with the handbrake on doesn’t really make a lot of difference - it would still pull well and sound awesome!! 😊😂
Hi Chops, another fabby video so keep up the good work. You mention in a lot of your videos that the cars are going to get a machine polish, any chance you could feature how you do this in a future offering?
You've got nothing to worry about as far as Trading Standards are concerned. In fact, Trading Standards could quite happily employ Chops Garage and use you as a shining example of how to do business.
@@k19tto lol! Standard response for someone who has no substance behind the comment. I'm in the business so I know why dealer prices are NOT inflated but I'd be interested to hear your break down of the prep cost, vat, warranty claims and other overheads that make them unreasonable
@@ChopsGarage I just asked three people what they take from my comment, all three understood and explained the meaning of my comment, now you must be thicker then I imagine if you don't get it lol
@@k19tto yep see still can't give any substance to your claim of inflated prices see. Same with all the keyboard warriors always resort to insult when called out as they have no real basis for comments.
Disagree 100% i was a car dealer going back 25/30 years ago . I was taken to the small claim court 2 times when I thought I was right and the judge agree with me both times.
Biblical wisdom states ..settle your disagreement before the courtroom..and on your way ..for once there you will find things go beyond you. There are strong concerns about the use of the lawyers of this world in scripture. 🕯️
Luke 12:58 As you go with your accuser before the magistrate, make an effort to settle with him on the way, lest he drag you to the judge, and the judge hand you over to the officer, and the officer put you in prison.
It's not only with you that folk get shouty and 'know my rights' - it's endemic and getting worse as people seem to be getting more selfish and self entitled. I have long said that brits have a stinky attitude towards people that are 'serving' them, a superiority complex perhaps.. Everyone, but everyone should do a stint in retail or hospitality just to see what it's really like on the other side. For what it's worth, I loved it and look back fondly on it but wouldn't want to do it now. I do think it has made me easy to deal with as a result
@@ChopsGarage how many videos have you posted saying a farmer visited or a nurse or a factory worker visited not one I love watching your channel but click bait is all over the place implies something that's not true
I have bought plenty of used cars from dealers over the last 40 years, and I’ve only ever returned two for repair under warranty and that was both faults I reported the next day and the dealers made no fuss at all about repairing. To be fair, I always inspect a car from a dealer in as much detail as I would a car from a private seller, I often prefer to buy from dealers rather than private sellers as they tend not to overvalue cars and I’m always shocked at how otherwise honest individuals consider it fair game to lie when selling a car. Even though I buy old cars, typically 10 years old, I almost exclusively buy cars that have documented main dealer service history and I find that to be the absolute best way to buy. Typically the price for a pristine 10 year old car with full main dealer history is higher, it’s well worth the premium paid and I’d always choose an older car in better condition with history over a younger car with less history for a similar price.
@@ChopsGarage I actually like your titles now as it makes me wonder what the true story is before I watch it and brings and element of clickbait fun so don't change
Just one comment on the form where you state that "claims will be invalidated if the vehicle has not been serviced in line with the manufacturers schedule". This is too much of a blanket statement and I feel would not stand up in court, e.g. if a customer had missed an oil change it would be unreasonable for this to use this as a reason not to pay out on say a failed wiper motor, as changing the oil has not effect whatsoever on the wipers. To be honest, the term is used a lot and I see it as simply to mislead customers into thinking they can't claim.
? I think its relatively obvious that relates to the engine and box not accessories. Its no attempt whatsoever to prevent claims, I think people look for trouble sometime tbh.
I appreciate the need to generate views but click bait is never a good thing for any channel, a real pity as I have enjoyed your channel from almost day one.
I ran a garage only had to deal with trading standards once and that was on the phone, vw polo came in with the clutch gone, priced it, then they wanted to buy there own parts and the understanding was the only garentee was the gearbox wouldn’t fall out, a month later said car arrived with no clutch, I opened the bonnet all looked good, they wanted me to fix it for nothing, I did say I would pull the gearbox out and check it, if it wasn’t anything I’d done they would have to pay, they wouldn’t agree to that so I refused to go any further, away went car a few days later they tried to bill me for £600 or they’d involve trading standards I said go ahead had a call I explained it to them and I had it in writing and independent witnesses Tbf the man just chuckled and said no further action
You do realise that he is well within his rights to bill you £500 consultation fee outside of his trading standards work yeah? Lol this is a non video tbh ( though I am a channel fan) but he told you nothing that you or any viewer didn’t know already, ie he will still get his pension 😂 I took a job as one for 6 months till I got something better after university ( law degree) passed their test without even looking at anything, a completely bogus arm of the civil service that needs a total revamp ( aka sack the lot of em and start again from scratch with far higher knowledge/standards, they waste so much tax payers money ) 😂
Why's that? People comment click bait like I'm going to be concerned. Of course I know it. Generating thumbnails and titles to generate click through is the goal. Why would I therefore be worried about it?
@@ChopsGarage Because it's shit behaviour that really bad channels use so often. I thought you where one of the good ones, looks like I was wrong. Oh well, plenty more out there.
Former Trading Standards Officer here and I would buy a car from you no problem.
Too kind
Me too. I'm about 6 hours drive from Chops but I'd buy in person if James had an a decent EX-spec Honda Accord estate... Just saying...
I wouldn’t brag about that lol
I might be in the market next year for a new car for the missus - I might give you a call! I'm only in Wales so not too far @@ChopsGarage
Why? He doesn't always pay on warranty
Hi James I'm a dealer in Swansea I sold a toyota alphard to a trading standards engineer,had a few eml lights come on,we replaced the sensors he was good as gold.
Ideal
You'll never have trouble with trading Standards, you're so honest and fair.
Cheers
I didn’t think Trading Standards even existed anymore.
that only refers to chinese made items they are all above standard🙂
Local government funding means they are more or less non existent in some areas.
In some parts of England they were devastated after the austerity cuts from the coalition government and have still not recovered. There has also been a chronic lack of investment over the years particularly in training, recruitment and retention whilst workloads have increased @@frimleyfrodo
I think a lot less staff
He’ll be a fair customer chops, he understands the process, unlike many
Hopefully so
You had no reason to worry from my sight of what you do to your cars before you sell them. Keep on trading!!!
I appreciate that!
@3:37 Check engine lights could indicate major issues, something that needs addressing. It is not a sagging headliner or peeling soft-touch coating which is just wear and tear.
@7:36 I don't understand why car dealers have a worse image than pimps, either. 🤷♂
As a workshop tech it annoyed me when I was given a warranty job to do and, on inspection, I would find the owner had 'customised' the car with a centre console, for example, which I had to remove/refit but if I asked the foreman for extra time the answer would be 'swings and roundabouts', ie no. And I love it when, as a customer, I am charged £10 for screen wash on a service when I know the reservoir was full to max.
I bet
Congrats for being trading standard approved, we as a electrical contractor are also approved so we know how difficult it can be to be vetted, all to give customer satisfaction, to many scammers out there
Thanks for that!
Worth noting that some plug in fault code readers will tell you when the fault codes were last reset in both time and mileage. May indicate if there is any wrong doing going on. Also a car with absolutely no fault codes is a rare thing as communication fault codes that are of no real consequence, are usually found on pretty much all cars. Take a code reader with you when you go off to buy a car.
CHOPS ON THE CHOPPING BLOCK
Lol
Now that was an interesting visit for you.
For sure
bit of tyre shine and a set of new wipers 😉 yeah
I wish
They all do that😂
That’s a defo yes from me . First hand advice is the best .
Defo
Well he brought his kid to buy from you speaks volumes!!
Cheers
We know you do your best,
Trading standards agree thats fantastic
Cheers Mark
Dealing in cars is like entering into a relationship, customers absolutely love you at the start, everyones so happy and enthusiastic, then something goes wrong and you've deceived them, you can actually hear it in their voices when they complain.
It goes both ways, the dealer I'm having to deal with at the moment is being very difficult; there's been a couple of problems, one of which was minimal so I decided to let it go when he refused to address it. But now an Adblue message has come up his general attitude was that I was clearly such a bumbling idiot that it must have been something I had caused myself.... either by neglecting to fill the tank or tampering with it. Why does he imagine I would want to do that?
Can't have Champagne on a beer budget, and most of those people who start sniveling when their used car has an
Issue are adult babies 😢
James you offer fantastic customer service, I wonder sometimes how you keep smiling through it all, given some of the stories you've shared. Lovely spring birdsong in the background. That Mini Cooper Convertible has got my name on it, brought more tickets today.
Good luck mate
I’m from OCD Standards and have noticed on your Ts&Cs that the checklist for items accompanying a vehicle has “Yes” in bold font for all items bar ‘Locking Wheel Nut if applicable”. I’m off to see my therapist for an emergency appointment! 😁
Thats because that car did not have a locking wheel nut
@@ChopsGarage therapist appointment cancelled, you’ve saved me £200. 🙏🏼
Chops if I was going to buy a modern I would trust your judgement.
I’ve bought almost a dozen cars, all but one second hand. I’ve only had one dealer who was unreasonable. The trouble is that you get tarred with the same brush.
When is the raffle James ?
Really good video. 👍
Thank you! 👍
yeh i knew this was coming had a feeling .
lol
If he does make a claim, he's already got you primed for covering it😂. Man! That firebird brings back memories from my navy days. The 1977 Pontiac Firebirds, Chevy Camaros were the cars of dreams for us in our 20's. By 1984, the year i joined, they were in high demand. That was way before we had to worry about fuel economy and the price of petrol, and leaded gasoline was still king! Nice car for the age, especially in rust country!. Keep up the good work.
Mine has broken fuel gauge so at least I can't see it drinking
Back in the day TS would turn up at your pitch and Jack the cars up and give them a mini mot, luckily mine were OK. I remember once they had a Morris minor (!) in the town centre half of it all sprayed up other side all rusty, it was 'is this what your car is really like' back in the day they really had it in for the motor trade.
Bloody hell they would never insure themselves to be doing that now
@@ChopsGarage 80s/90s bud they were after you, they had a town centre drop in shop, you'd regularly get calls from them, probably not much else but cars to complain about then, a lot of people would go to them before coming back, so you'd get a call saying Mr x is having trouble with his ltal (!) all seems a long time ago now.
@@ChopsGarage any improvement on the supercharger bud? I'm on with that zoey yellow spider now the weathers better, fresh mot, bit of paint and up for sale, looks great but prefer Mx5, got 4 sports cars to get done now that's springs here.
@@roystonvehicles9129 So I set everything back to standard as before , still bad idle.
So pulled plugs, blacker than coal mine so got some new ones.
Ran it again ran much better for a bit then same. Pulled the plugs again, very wet.
My theory is that it ran fine with supercharger and standard fuelling.
So its when I added pressure gauge issue started.
So is the Oxygen sensor toast, or coked up from the initial fiddling with fuel regulator?
Therefore the AFM can't get it right and over fueling.
Or did I somehow kill the AFM?
I note some people place AFM prep supercharger, mine was post.
@@ChopsGarage maybe o2 sensor is chocked up bud and can't read right now, take it out and clean with carb cleaner or petrol, wonder if you've blown the original reg with your higher pressure, I'd clean o2 sensor first, afm filiment is only a thin wires, maybe the increased pressure has blown it? Try o2 sensor first, I think without an ecu you'll not get it to run right, I can't see how the original afm is going to like forced pressure, if you've just slapped a charger on you don't know how much boost, maybe try a blow off valve to give a low boost? I had a nice b roadster a few years ago, took out the no problem 1800 engine, sold it and bought a v8, never got round to it and took like a grand for the engine less mgb, I've been pretty crazy at times bud.
Chops don't you put 6 month warranty minimum? Generally we're on hook for 6 month anyway?
No as the warranty covers faults that were not present at point of sale. Remember that's all the 6 months covers faults you can't prove were not there at sale
@ChopsGarage yeah I get that but you know as well as me thar it's very difficult to prove one way or another with faults. I just think if I'm gonna be on hook for 6 month anyway I may aswell use that to my favour by advertising 6 months warranty free.
Sunny. Sunny !!!! We had hail wind almost a typhoon today here in Cheshire
We did later bud
@@ChopsGarage yup. Garbage April weatherb
Arh ive been baited here.......thats below the belt
How's that
Click bait title
@@ChopsGarage to be fair James, he didn’t visit in the official capacity .. he was a private buyer, the title mislead me too.
Re your lady who couldn't fully engage the handbrake. Couldn't you advise her to leave the car in gear? That way the car would never runaway
. Every year we hear about a handbrake failing and a vehicle falling into a river or dock. With the car in gear this couldn't happen. Also, with your mode of business, you could possibly increase the range you trade in annually.
All good until they start it up in gear and take out the back of the garage and they say it's your fault as you told them to do it.
@@prime1971 Yes, I was just thinking the same thing myself.
I always worry about forgetting to take it out of gear before starting
I once parked a Citroën Xantia facing down a slight slope (obviously ready for a quick get away) in work's car park, rather than my usual space ... The handbrake holds on the front discs, so as they cooled it slowly crawled into the row I normally parked on ... No damage, but I made sure it could only roll back to the kerb in future!
@@tomwinch9107 I always depress the clutch when starting, so it doesn't matter if the car is in gear. This has the added advantage of the starter motor only having to turn over the engine, not engine and gearbox, less work in cold weather. Right foot on brake if danger of rolling.
@@prime1971 Always depress clutch before starting.
If that was the i10 with go faster stripes you might get a claim if it doesn't! - go faster that is!!😂😂 Seriously though you would hope that if there was a claim it would be realistic given your conversation with the lad's Father. I think you and a few other YT car dealer channels such as HPA have helped to improve the image of of the used car trade and made the car buying public more aware of what getting a car "ready for retail" entails.
Many thanks much appreciated. I think there are a great deal more dealers out there trying to be decent people than is given credit for.
my Mazda mgb gt sat there ,Berrow motors is on his 9th court case now.
His volume is a lot higher so is likely to have more
Its a Hyundai i10 Sale, Nothing goes wrong with them 😁😁 There you go, that's Jinxed it for you 😀😀
Oh no!
As an ex retailer of over 30 years I can confirm that customer expectation is always through the roof and you were out to con them. Wish i had a pound for everytime they were going to trading standards.
Lol I know what you are saying
Did you give him a discount for the free advice?
No , never dicount
Wouldn't be free advice then
Sounds like with his background he at least has an understanding of what to expect and what is reasonable
True
Cars getting thin on the ground or is it us getting used to seeing many 😊😊
Certain combo of size of engine, price point for sure
Let's hope you don't get that customer that fills the ash tray and expect you to replace the engine to make up for it.😂
Lol
So its intresting cos my family has a good repore with a local dealership cos my old man is always changing his car and ive got my last two from them cos I needed one double quick cos I drive for my job.
Last time I was there tho he got a little snippy with me cos I had traded in the volvo I had for a civic and then engine blew up a month later. I was like yea cos ur service lad said the car needed to back to volvo for at least 2 weeks and I was like oh i cant really live with a little jazz that long I need something a bit bigger so I traded it in. Service guy didnt tell sales that the car needed to go back to volvo so they put the car back and sale and yea big bang. After explaining we are back to being fine with each other but its crazy how things going wrong with cars sour relationships
Used cars is the quickest way to kill a friendship
1:25 Lots of spraying in the sky in your part of the world also I see.
A lot of people mentioned sky, Id not noticed
@@ChopsGarage Keep an eye on it, Sounds nuts but its happening.
Well that was some well placed click bait :D
Many thanks
It's the old Trading Standards scam. A bloke pretends to be a TSO buying a second hand car, then comes back and claims it is a death trap several weeks later. The dealer gives a full refund without question, for fear of an unwinnable court case.
Okay, I just made that up, but good scam idea right?
Free motoring for a few weeks, no questions asked. If he does come back, James, I think you should check his bona fides... just in case.😁
Lol I guess that would work
What is the story on the MBG GT please?
Which one? Grey? That's MX5 powered with supercharger
@@ChopsGarage Is it for sale?
From my own experience of many years with cars I can tell you that 'shark infested waters' I'm afraid covers your industry. Guys like you are in the minority. I include main dealers in the water as well. Don't get me started on the horrendous costs of depreciation that is beyond scandalous. I'd love to see James go undercover and visit some of these traders. The motor industry should have it's own kind of court to settle cases. Decent traders could sign up as members and abide by their rules.
Trading standards offer certification
The used car market is positively selected for cars with issues. The average person has a problem with a car and - if they can - they sell or P/X asap and have a chuckle to themselves. A much higher proportion of cars in the used market than in the general population have issues of one sort or another because of this. If you buy from a dealer and it has issues the chances are that they are as much a victim as you are.
And. Used vehicles always have little things. If you buy a 30,000 car used for under 10,000 it is unreasonable to expect it to be indistinguishable from a new one. TBH, even if you buy new you can have quirks the dealer won't/can't sort.
Very well said
would love a copy of your terms
Why's that then
@@ChopsGarage so I have some idea of what to put on my ones when we start
👍🏻👌🏻
surprised to see your garage so empty you must have sold everything
Hello from Ireland again. That was great news from the Trade and Standards. But we all know how honest you are and what a good car dealer you are. At least now you have great peace of mind. That's a lovely Fiat 500 you have. It's a nice colour blue, anyway, and it's a great video as always. Thanks for all the hard work you put into these videos. Keep it up, bro. 👌👍🇨🇮
Much appreciated! Saab just went to Ireland!
Newer cars are inherently unreliable.
Older cars are inherently rusty.
It's finding the sweet spot.
Late 90s cars were probably the best, old skool petrol or noisy diesel, no turbo or common rail, but as slow as a wet week.
I would say that was very nearly a click bait video description 🙂
And you had nothing to learn, eh? Sorry your time was wasted. 🙃
No it defo was lol
@@ChopsGarage To be honest at least he gave an insight into what he thought But as we have seen Courts always favour the litigant so its best to do as you try to be very reasonable on these 50/50 issues and get a reasonable compromise I would happily buy a car from you having seen how you run your business since I subscribed doiing the rattle can fiats at least three times due to trying for perfection in that dark old garage just around from Barum in the cold evenings
Click bait but still not disapointed. He's either going to be a nice customer or a complete nightmare. Good luck.
Cheers
I want to win that black mini 😂
..but they didn't did they ?? 🤔
....who did what?
The clue is in the title !!
Brilliant video James, you should have no trouble with TS what so ever!! I suppose driving a big V8 around with the handbrake on doesn’t really make a lot of difference - it would still pull well and sound awesome!! 😊😂
Yes just smokes a lot lol
To curb buyer expectations, to reflect the true condition, no interior cleaning and bodywork should be untouched, and sold as seen .
Not sure how well you would do though plus you can't sell sold as seen unfortunately
Hi Chops, another fabby video so keep up the good work. You mention in a lot of your videos that the cars are going to get a machine polish, any chance you could feature how you do this in a future offering?
Think there is some in the next bud
The Trading Standards should be investigating some of the Franchise Dealers, judging by the dreadful experiences I have had with them over the years.
Seem to get away with some serious stuff don't they
Glad you think so too! I love your videos - pity you are not located here in Yorkshire.@@ChopsGarage
You've got nothing to worry about as far as Trading Standards are concerned. In fact, Trading Standards could quite happily employ Chops Garage and use you as a shining example of how to do business.
Too kind
After a first car in green mate, you got owt?
No nothing green
Anyone that wouldn't buy a car from you james are obviously dumb or dead😂most honest dealer out there👊👍
Geo-engineered sky much?
Every day😢
Can we seriously not even get away from this sort of gibberish on a used car channel. Ffs.
Eh?
Buyer's think it's acceptable to lie about the state of their trade in
Unfortunately you’ve just given a green light to anybody who wants to take you to court! Pay up and move on ?
Customer expectation maybe inflated however when car dealer prices are also inflated the customer expectation is justified
How are dealer prices inflated? Enlighten me
@@ChopsGarage if you need the comment explained you really shouldn't be in business, it's not complicated
@@k19tto lol! Standard response for someone who has no substance behind the comment. I'm in the business so I know why dealer prices are NOT inflated but I'd be interested to hear your break down of the prep cost, vat, warranty claims and other overheads that make them unreasonable
@@ChopsGarage I just asked three people what they take from my comment, all three understood and explained the meaning of my comment, now you must be thicker then I imagine if you don't get it lol
@@k19tto yep see still can't give any substance to your claim of inflated prices see. Same with all the keyboard warriors always resort to insult when called out as they have no real basis for comments.
That clickbait was as bad as Archie Hamilton 🤣
I'll take that, he has 336,000 subs
Disagree 100% i was a car dealer going back 25/30 years ago . I was taken to the small claim court 2 times when I thought I was right and the judge agree with me both times.
Ideal but I imagine he sees a far higher volume to be fair. Out of interest what were yours?
you get some people petty if they want a new car get a new car end of
You offer great customer service which is why people buy from you and come back to you in the future.
Many thanks mate!
Biblical wisdom states ..settle your disagreement before the courtroom..and on your way ..for once there you will find things go beyond you.
There are strong concerns about the use of the lawyers of this world in scripture.
🕯️
Luke 12:58 As you go with your accuser before the magistrate, make an effort to settle with him on the way, lest he drag you to the judge, and the judge hand you over to the officer, and the officer put you in prison.
It's not only with you that folk get shouty and 'know my rights' - it's endemic and getting worse as people seem to be getting more selfish and self entitled.
I have long said that brits have a stinky attitude towards people that are 'serving' them, a superiority complex perhaps.. Everyone, but everyone should do a stint in retail or hospitality just to see what it's really like on the other side. For what it's worth, I loved it and look back fondly on it but wouldn't want to do it now. I do think it has made me easy to deal with as a result
You may well be right
Do cat charity
I'm not a cat guy
It is an i20 not 10
I’d buy a car from you but you are too far away.
Cheers
Trading standards didn't visit a bloke who works for then did he want there in an official capacity so why the clickbait title
So if a farmer visited, it would be incorrect to say a farmer visited?
@@ChopsGarage was not in offical capacity though was it chops. You implied it was a visit not some kid buying a car, who’s dad is a TSO
@@fwof3347 no a farmer would cease to be a farmer if he came to buy a car
@@ChopsGarage how many videos have you posted saying a farmer visited or a nurse or a factory worker visited not one I love watching your channel but click bait is all over the place implies something that's not true
@@wonkydonkey9768 well luckily in this case it is true. Just might not of been the outcome you hoped
He has bought a Hyundai so you should be safe!
Fingers crossed
Bit of click bait there
...yes works well
@@ChopsGarage we watch the content anyway knowing it will have gems contained therein.
@@ChopsGarage haha I bet it does mate
I have bought plenty of used cars from dealers over the last 40 years, and I’ve only ever returned two for repair under warranty and that was both faults I reported the next day and the dealers made no fuss at all about repairing. To be fair, I always inspect a car from a dealer in as much detail as I would a car from a private seller, I often prefer to buy from dealers rather than private sellers as they tend not to overvalue cars and I’m always shocked at how otherwise honest individuals consider it fair game to lie when selling a car.
Even though I buy old cars, typically 10 years old, I almost exclusively buy cars that have documented main dealer service history and I find that to be the absolute best way to buy. Typically the price for a pristine 10 year old car with full main dealer history is higher, it’s well worth the premium paid and I’d always choose an older car in better condition with history over a younger car with less history for a similar price.
I think you are right re private sales, they look at dealer prices, ask the same but leave all the issues.
The fact that mr trading standards chose you to buy his son’s first car is a positive sign 👍
Definitely
This has got clickbait written all over it, will be interesting to see what the real story is
They probably just called in to ask for somewhere to repair their puncture
All hail the algorithm.
Well the real story is TS did visit but not in the way most thought lol
@@ChopsGarage I actually like your titles now as it makes me wonder what the true story is before I watch it and brings and element of clickbait fun so don't change
buyers need to stop believing they have the right to reject and return a car bought from a dealer with no questions asked.
Yep
Just one comment on the form where you state that "claims will be invalidated if the vehicle has not been serviced in line with the manufacturers schedule". This is too much of a blanket statement and I feel would not stand up in court, e.g. if a customer had missed an oil change it would be unreasonable for this to use this as a reason not to pay out on say a failed wiper motor, as changing the oil has not effect whatsoever on the wipers. To be honest, the term is used a lot and I see it as simply to mislead customers into thinking they can't claim.
? I think its relatively obvious that relates to the engine and box not accessories. Its no attempt whatsoever to prevent claims, I think people look for trouble sometime tbh.
Judges notoriously out of touch with real people’s lives
At least his son knows he has a very good warranty 😁
Cheers
Another click title....
....and?
I appreciate the need to generate views but click bait is never a good thing for any channel, a real pity as I have enjoyed your channel from almost day one.
I ran a garage only had to deal with trading standards once and that was on the phone, vw polo came in with the clutch gone, priced it, then they wanted to buy there own parts and the understanding was the only garentee was the gearbox wouldn’t fall out, a month later said car arrived with no clutch, I opened the bonnet all looked good, they wanted me to fix it for nothing, I did say I would pull the gearbox out and check it, if it wasn’t anything I’d done they would have to pay, they wouldn’t agree to that so I refused to go any further, away went car a few days later they tried to bill me for £600 or they’d involve trading standards I said go ahead had a call I explained it to them and I had it in writing and independent witnesses Tbf the man just chuckled and said no further action
You do realise that he is well within his rights to bill you £500 consultation fee outside of his trading standards work yeah? Lol this is a non video tbh ( though I am a channel fan) but he told you nothing that you or any viewer didn’t know already, ie he will still get his pension 😂 I took a job as one for 6 months till I got something better after university ( law degree) passed their test without even looking at anything, a completely bogus arm of the civil service that needs a total revamp ( aka sack the lot of em and start again from scratch with far higher knowledge/standards, they waste so much tax payers money ) 😂
It's ok I'd cross invoice for TS PR lol
@@ChopsGarage 😂
A bit of a clickbait here... you know it as well. You should not do this.
Why's that? People comment click bait like I'm going to be concerned. Of course I know it. Generating thumbnails and titles to generate click through is the goal. Why would I therefore be worried about it?
@@ChopsGarage Because it's shit behaviour that really bad channels use so often. I thought you where one of the good ones, looks like I was wrong. Oh well, plenty more out there.
@@JoannaHammond 🤣 well if that is the entire basis of your opinion that seems would be best