ฝัง
- เผยแพร่เมื่อ 13 มี.ค. 2024
- I negotiate car deals and often do it daily on my live streams. You definitely don't want to miss the action.
Connect with me at:
👉 TikTok: / tomislavmikula
👉 Twitter: / tomislavmikula
👉 Instagram: / delivrdtome
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🔔 Subscribe On TH-cam Here: 👉 / @delivrd
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🚘 Learn more about Delirvd's services here: 👉 delivrdto.me
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📅 Need me to negotiate your next car deal? Schedule here 👉 delivrdto.me/schedule
Whew. This guy is the reason why people hate car shopping.
So true!
Wow. Chris is the poster child for the Tesla model. Congratulations!
Are you kidding me? You have no right to comment if you never worked in the business.
@@Storm01879 I have a reservation for a Cyber Truck. You were close.
@@marcinlos2562 that makes no sense.
This conversation is a perfect example of why people literally HATE and DESPISE buying cars!!!!
You mean an example of why sales ppl hate and despise dealing with lying and entitled customers.
@@dadweighttotally agree - as an owner of two cars I purchased at low interest rates two years ago - I made calculated strategy. I could’ve bought more but I’m glad I didn’t knowing what has gone on economically in the industry and nationwide over those two years. People have these hidden personal issues that overlap their business. The caller is full of shit and has too much time on his hands. Why is he out of the business? The fact that inventory was low for so long and still is in some cities & that manufacturers were and are laying off people should convey that dealerships should be objective with their products! The reason this idiot is out of the business is PROBABLY because he screwed up big time and hence him secretly recording a phone call to some Other dealer because his personal resentments ?!
No because Tomi is giving him the ammunition.
What are you talking about? The dealer was netting zero on the sale and the buyer was pushing for a sale at a loss to the dealership. Dealer was more than reasonable.
@@johndong7524exactly. This is just unreasonable. Dealer clearly went to invoice including add-ons and fees right off the bat. Tried to make it an easy quick transaction. Instead they're arguing about losing money..
A dealer calling a customer greedy. Now that's rich.
Blame Shifting, for what they know they are doing
The dealer sounds like the murderer in Fargo.
I've had that happen. It's quite a tactic. To call a customer greedy.. If I'm that much of a pain in the ass then bye.
Hahah😂
Lol
"My lights alone are $32,000!" Not my problem, bubba.
Must have big lights..
Try candles???
@@davewilliams5102 And seances to drum up sales.
You must light a whole football field with them lights
Someone calls me Bubba, yeah, we are done
Bubba is insane!
Bubba!
He went from buddy to Bubba hot mess
Hahahaahahaha buddy bubba😂
@@Delivrd called him Papa too 🤨
Karma is a Bitch. It’s time for the dealerships to lose money after they made record profits the last few years and took advantage of everyone with Market Adjustments
Leverage is in the consumers hands
indeed
Most of not all Mazda dealerships didn’t raise the prices like everyone else. That’s why Mazda sales went up because they were the few that didn’t have 10,000 mark up fee for no reason
Most if not all*
Haha, nice try buy that's not happening. Dealers are always making money, no matter what. Always! Guaranteed from manufacturers. You can cry and whine all you want
What a sleazeball salesman. The sound of his voice alone is enough to make me want to hang up the phone let alone his disrespect to a potential customer. I’d never do business with that dealership. Thank you for putting this out there.
Of course! oh and he was the manager lol
😂😂 damn annoying
I couldn’t have even had the conversation once he started talking. Lol
@Delivrd if you come to my business and ask me to lose $1000 I'll politely show you the door. How entitled are you??? Unreal!
Agreed 100%
Jeebus the way that dealer stays on the phone shows how desperate he is
It's Mazda they sell jack shit.. dude is on the desk making less then most sales people make
But but but he sells 125 cars a month!
@@MLProductions.1You have no idea what you’re talking about. So confident in your complete lack of any information, or brain cells. Mazda is top 5 in sales, how long their cars sit on the lot, and reliability. Unlike American trash brands.
This is the boss level of all dealers. How awful and unprofessional. Good job keeping your cool. You’re awesome, Tomi!
I appreciate that!
@Delivrd sales dude was slick. He was fuming under all that slime lol
The only reason he's talking so long and aggressively is because he literally has no other customers to talk to. The auto market is imploding and it's hilarious. They deserve every single bit of this.
@@PremiumUserUltra He actually wasn't slick at all. If he were his facade wouldn't have crumbled at all yet it crumbled early. Guys like him are what happens after over a decade of hapless customers dominating the market. His sense of entitlement is the result of having his way with dummies over and over again.
@@Delivrdis cash king right now or does it not matter to them and do you think these 2023 models will hold more trade in value in 2 years cause less people purchased them normal
That wasn't a negotiation, it was a verbal war and sparing match that requires incredible levels of patience to see it through to the end without hanging up in disgust. This guy was in the business for 10 years so he was able to play the game, but even with that he got insulted numerous times by the salesman. The average person is ill-equipped for this level of negotiating (which is really arguing). There's a reason that dealerships have such horrible reputations.
So true, thank you so much for the compliments. I had a lot of fun with it, it's a game for me.
Nah that was what they call high pressure sales tactics. Definitely wouldn't have worked on me either. I work well under pressure.
@@henrymatthews9365 - those are some valuable skills to have Henry. I hope you put them to good use frequently.
I’ve worked in service and automotive for 17 years. It’s crazy how salesman act like this
To be fair, Yes, the average person is ill-equipped. The best strategy an average individual can take in my unprofessional opinion, focus on the out the door number with everything included and walk away if they add fees. Simply state "remove the fees or I am walking". If they refuse, walk away.
To hell with these dealers and their outrageous fees for stupid accessories that nobody wants.
They aren't even always for accessories! Just fantasy mark-ups with business sounding names.
The crazy one that got me was “special” nitrogen air for my tires lol.
Yes....that nitrogen is expensive! Also timeshare are a great investment
I ordered a brand new vehicle and they tried to hit me with almost $4000 in fees. I went absolutely ape shit and me and the finance manager got into an altercation and they threatened to call the police on me so disrespectful.
Good news! We can knock $500 off that undercoat. Never seen my manager do that before!
No way I would have lasted as long as this guy.
lol it’s ok. It was a tough negotiation
@@Delivrd
No. It's not OK. He was disrespectful of you from the get go. Starting with the fee shenanigans.
THAT’S WHAT SHE SAID… or he said
Wow this guy is brutal yet you kept your cool I respect that.
Thank you!
I have a friend that was buying a new truck. He emailed every dealership within a couple of hundred miles with exactly what he wanted and told them he would take the lowest bid. He got a pretty awesome deal and signed all the papers remotely before going to pick the truck up. I told my father-in law this story and he did the same thing. He had to drive a couple hours, but to save thousands it was well worth it for him.
Dealers hate this tactic, but it’s very effective I’ve used it as well. You get a very good price when they are blindly competing.
The worst type of customer 😂
@@jalenworrell810 why would you say that?
@@richarde7649 Yeah I had a salesman call and curse at me for this! Lol I guess he really didn't need to sell cars. Found one who did though.
@@jalenworrell810the smartest.
The minute soneone tells me "good luck and hapoy shoppings".
Is the last time I will ever entertain a call from this fool
I completely agree.
He was testing the buyer. Buyer isn't walking away, so they continue.
I would have stopped right then and there.
I would have hung up on this jerk a long time ago...BUT you know how the game is played and stayed with the deal...Man, that's awesome!
Thanks!
Especially when tommy said he bought a car with low fees from a Phoenix dealership, and the salesman said, "Why aren't you calling them?" I would have hung up.
Wow - what an ego! He was taking it so personally. Why would anyone want to do business with this dealer??
If he treated you this way it’s worrisome how he treats people with little experience in how the business works.
Evil man
And how he treats his family
I imagine he treated this guy worse because he was sitting their bragging about his vast car sales experience while trying to bend the dealer over and f**k him. You could tell the salesman was getting pissed.
This salesman is A1. He gave a strong offer from the gate and talked to you straight up. He also gave you props on your negotiation and even apologized for keeping you so long.
That's BS when the salesman says 'everybody is doing it'. NOT EVERYBODY...only the stealerships that want to screw the customers!!! Man, this salesman (if you can call him that) really got me when he said 'you are gripping over penny's dude'. Well guess what AH, it's my dam penny's. This is why I hate dealerships and aggressive sales people. I will ALWAYS WALK AWAY!!!!
I was THOROUGHLY entertained. I like the live negotiation content.
More to come!
Dude backtracked SO fast at the end 😂
Lol yes he did. The second he had a chance to close it... he tried!
Because those sales numbers are the best he's ever done he's not doing that monthly. Not based on the time frame that cars are sitting on the lot at all dealers. Mazda is great car brand but they're not burning up the market selling cars he needs that deal especially on a new vehicle vs a used one. Goes to show doing your research and standing your ground on the deal you want gets you what you want.
This is why people buy used cars online without doing a test drive so they don't have to go through this trauma
Never buy a used car online or without a pre inspection. Do your homework get the best price, and if you don’t like the deal leave the dealership.
"Trauma"
Who in their right mind would buy a car sight unseen, no test drive, no look under the hood???????? No fucking way!!!!!!!
@@mrsmith8737uh plenty
@@ioNissues Seriously... negotiations are now "trauma".
I've never wanted to punch someone through the phone as much as that guy! Great work keeping your cool brother!
Thank you! was an interesting one!
I wouldn't have made 2 minutes before hanging up.
I can’t imagine how this man treats people who don’t take a deal from him 🥴 You are pretty great at what you do.
Thank you!
He gave him ammunition 😂 please learn psychology. These are tactics. You should’ve said thanks have a good day
Man…why is he so angry. He’s treating this like a personal argument. I bet he’s a nightmare to work with. And then he asks for a good survey. 😂😂😂
no way this tool is married. what a jerk!!
It is a personal argument.
@@ulkor🥴
This back-and-forth should win an academy award
He wouldn’t have said any of that face to face and we all know it.
The fact this conversation went for as long as it did is insane. Went from buddy to bubba to bro at the end.
If dealers could sell well over MSRP in 2022, they can sell well under MSRP when inventory is building up, which is now!
Oh and btw, they have fooled people enough in 2022 to keep their lights on for another couple years
Negotiation is a game of chess. One side knows how to play
@@DelivrdYou negotiated so well! Thanks for sharing :)
Boy their cutting prices like mad now ... especially chrysler products
Exactly they didnt mind overcharging at all but refuse to give a discount screw them
@@Imtired_AFthey are cutting prices on overpriced vehicles so they are probably still making money.
He is the exact reason im driving a 2006 houptie. I hate dealerships with a passion. Rather buy private sale. Suck scumbags. But the worse is the finance office.
What is scary is that this is better than most dealers 🤯
Finally, someone who is taking real calls and putting them on line and letting us hear exactly how negotiation is done as opposed to role-play. However, I would never get that guy one penny of my business with the way he talk to you.
thank you, and no he didn't get any business!
Currie motors in Frankfort IL tried this. Got pissed when I told him I didn’t want add ons. I bought two cars last week because other dealers were flexible.
Lived in Romeoville and owned a business in New Lenox. Went to Currie Motors 5x to buy a vehicle. Bought 5 vehicles elsewhere. Attitude was wrong. Switched to Southoak Dodge and bought Fleet. Knew the G.M. He left and I stopped going there also. Same problem, Attitude. No dealer/ customer loyalty and always earning the hate. Same everywhere.
This is why I love the car edge vids that show the trauma the car industry is going through.as the consumer we are priced out and then expected to just suck it up . Have a great day bubba
Every dealer doesn't have addons... BS... Thanks for showing people this
I hope it helps! Thanks for the comment and the watch :D
Here in the Atlanta area, every dealer has another sticker on the windshield, full of crap you don't really need. Just tell them I'm not paying for this stuff, most salesmen say "oh, it's negotiable of course". They just hope to keep as much of that add-on in play for their profit. Anywhere from $899 to $2500! And then there's the "doc fee". What a joke that is. Many states have a cap of $150 or so on that, not here..as high as $995.
@@ofcbob6391 Big city dealers are always the worse to deal with. Go outside of any big city and you will eventually find dealers with no add ons.
“Tommy, you’re not a person I want to do business with……” , he says as he continues to try and close the deal😂😂😂😂……..RUN, don’t walk away from this buffoon!
Holy shiz this is the worst salesman I’ve ever heard. The condescending jabs, the “bubba” and “bub” is terrible but what’s worse is the AUDACITY! Where did he find it? I mean, damn. No one has cared less about customer service and making money than this guy. Yikes. Love the content, Tommy! Also, love the longer video. Keep em coming. 😊
Awww thank you. The worst thing is this is the manager!
Bubba is supposed to make it not-mean lol
@@Delivrd Mazda must be really in bad shape to sell below invoice. i think the buthole is the buyer, the dealer and the salesman should make SOME money. Our dealer sells at invoice, but they have never had addons even when there were cars available.
@@talkingbread2012
Right. And, you've never heard of holdbacks or incentives. You know, the ones not on the invoice.
@@tharaisor Floorplan assistance, or sales bonuses
Dealer should have simply said the best I can do is X. He should also have thanked him for calling and given him his cell is he has any additional questions and thanked him for given him an opportunity to win his business. Great poise by the buyer.
Thank you!
Dealer: “You’re not the kind of person I want to do business with!” Me: Bye Felica!
So true lol
Wow nothing but respect for you - seriously. I felt anxious just listening to the call; completely get why you do this for a living!
this is why i went back to my subaru dealership.
they fire hard sell salesman
Not true. We walked out of a Subaru stealership in Bridgewater, Nova Scotia based upon their not taking off the stupid add-ons like "wheel and tire insurance", "paint protectant", etc., etc., etc. The salesperson would not budge. We bought a Honda CR-V, no "add-ons", no dickering. Love the car. Screw Subaru....
@@user-pp4ve6qo1bthey very clearly said “my dealership” NOT your dealership
Hopefully they sell other cars besides subarus.
That turned around so fast at the end - kudos to you for remaining respectful and not trying to talk over him while he was cutting you off. You, sir ate patient and well skilled in your craft. - ( KerryBerry here from TT) 👍
Aww thank you! It was a fun negotiation to say the elast.
I wouldnt buy anything from this dude
Agreed. There is no way I would buy from him. I would rather pay a few hundred extra somewhere else rather than giving this A hole a sell.
This guy sold so many cars that his head is as big as a truck!
Tomi, this video is absolutely priceless! Great job dealing with this guy!
Thank you! It was a fun deal!
YEA i could never do this 😂 this was CRAZY but yet fascinating. The world needs more Tomi's in it 💯
Awww Thanks!
Great job by both people. Salesman put it all on the line. He knew that he only had one call to close the deal and he threw everything he could at the buyer. Great job buyer hanging through all of the insults and other nonsense.
I went to the local Nissan dealership to look at a *USED* 2022 Frontier. It was listed on CarGurus at $27K which made it a *great deal* according to CarGuru's ratings. By the time the *fees* were added to the price of the truck the price was over $36K, $9000 higher than the advertised price. $1000 more since I wasn't trading anything in, $1000 more for not financing through them, $2000 *market adjustment* ( this is a used vehicle ) $2900 reconditioning fee? $999 Doc Fee, and other miscellaneous fees. Needless to say, I walked. Car sales are declining and fees like this play a role in that decline
Side note: This dealership has a F rating by the BBB. Not surprising.
yup same here. 9 k more than what was listed. and they act like I was the crazy one.
Why would you even attempt to negotiate with a dealership that you knew ahead of time had a F-Rating by the BBB. Waitress: “Don’t touch the plate it’s extremely hot!” You: “OUCH!”
@@reb1225 I didn’t know the rating until afterwards. The visit to the dealership was a spur of the moment thing since I was in the area. Believe me when I say it has been a learning experience for me. Since going to that dealership I have done some research and it appears a lot of the Nissan dealerships are doing the same thing. Advertising at one price but then adding to the price if there isn’t a trade in and if financing isn’t arranged through them. Lesson learned.
Wow that crazy
Dude Nissan and Toyota dealers are horrible. Cars are good but the dealers are straight robbery
Bubba?? What a jerk! Dude, your level of patience is off the charts amazing! Much respect! I had a very pleasant experience at my local Mazda dealership. I would have hung up on this dude after the first bubba! Lol
✌🏻👍🏻✌🏻
Much appreciated! I was negotiating for a client. But I did take his offer and shop it lol
I hang up as soon as they say, "my friend". Or at least I say tersely, 'No offense. But you're hardly my friend."
😊
@@tharais cry louder.
@@johndong7524 - You must be one of those loser salesmen, that can't keep a normal job.
I FREAKING LAUGHED MY ASS OFF @19:00 , Oh thank you so much for this. This was a CLASSIC Never listened to a car negotiation before or seen your channel, hilarious.
LOL! I am glad you were entertained. I almost didn't put this out as I didn't know how much people would like these raw negotiations. I was clearly wrong lol
@@Delivrd Absolutely instrumental. It just demonstrates the level of nonsense retail buyers are faced with in some places.
Well-done my friend. I certainly would have bailed on that call just for the satisfaction of them not making a sale.
I bought a new truck in May 2021, never had any of this issue with the salesman or finance dept at the dealership. I got a really good deal on the truck, a lower interest rate (2.99% from 5.99% advertised), payments lower than the the actual low range I mentioned to the salesguy. I was honest with him, told him what I could afford and we worked it out. Almost 3 yrs later, I have less than 25% left on the payments on a 6 yr term and the truck will be paid for this year. I didn't have to talk to the head of sales, didn't have the back and forth on numbers. Told them I had a trade in and cash to make up to $10K to start the deal. I went looking on a Saturday for the truck, talked numbers and by Weds I got the call the truck was mine. Be up front, if they want your business they won't make you jump through hoops and demand a fake perfect review of the deal.
Well done. I had to go through something similar at the end of last year as well. Muscled out an incredible deal on a hard to get car. Grueling experience, but pretty satisfying feeling to have them cave in the end though.
That ZERO whiny voice is embedded in my brain now! LOLOL
Thanks for pointing out another dealer I'll never visit.
Keep them
This man just says every body else is doing it which tells them everything i need to know
Caught this video after watching your interview on CQA. There's a LOT to read between the lines, here. Kudos to posting this negotiation. Thanks!
Video was posted 6 days ago. I have to commend you on your patience and tolerance. . . Listening to your experience reminds me of why it's important to do my homework well before shopping for new (or used) and knowing my options. The deal you want is available. I bought new about 7 months ago and I got a better deal than I realized. "And yes, the dealer to the (extra profit) add-ons off". . . Great job!
Thank you! Ended up getting 1500 off invoice which is exciting from a different dealer using his offer
Car dealers don’t realize many people with money aren’t all starry eyed about cars, they are simply tools to many of us.
Thank you for sharing. I truly hope that Mazda take some measures with this issue.
This is exactly why I bought a Tesla. I've met this guy at almost EVERY manufacturer.
Make more videos of this content Tomi. Great job.
Series coming!
For a fact as I was told, I know someone working for Toyota dealership who got $6000 off RRP for new Toyota Hilux ( Australia) as part of the staff discount and the dealership still makes profit , so go figure how much is the wholesale price of the hilux and how much profit they ripped off mums and dads customers .
Man, I’m seriously impressed how cool you kept it. If I had a car salesman say any of that to me I’d seriously loose it and walk, file a complaint, etc…. The whole process sucks.
Just got a 2024 truck with 0 add-ons and a discount. First 3 dealers laughed at me but the 4th gave me an honest deal. You just have to find a good dealership and they're very far and few between.
Went back and double checked the sticker. Got 11.5% off and no add-ons.
@Rmercer911 - brand new truck and 11.5% off MSRP and no added on extra fees? Well done, congrats
Why am I so fascinated by all of your content?
I’d like to say it’s entertaining lol
Great Vlog.... Thank you for sharing... Please provide updates on the purchase
Updated: Got the deal. Took his price and went to a different dealership.
That was probably fun for both parties and I learned a couple of three things too. Don't let them wear you down. YOU wear them down.
This dealer forgot Arizona is a one party state
This was awesome... I'm floored at how you let him be a complete á$5hóļè but still potentially got the deal you were looking for all along. I'll read the comments to see if you say if the GM took the deal. I'm preparing to shop around for a Mach-E so I'll start with the dealership I got my escape hybrid from just to see if they'll take 1k off MSRP and remove fees. Wish me luck!
*You are a goal setter!*
Good luck to you! This story happened a few weeks ago. He gave us the deal, we ended up shopping it and getting a better one.
@@Delivrd I'm like you, I negotiate over email/text after securing financing to use as leverage to sweeten the deal if I go with their companies. I get they need to make money but I also know they have wiggle room. You're an insider so you know better than all of us, the finance portion makes a lot of money for the dealership selling "services". If you lock in a price from the onset then the rest is a formality, or so we think. I went to a dealer and the finance mgr pulled the deal so I walked away. I'll drive over 100 miles for a deal... it's a numbers game LOL until they scrap the deal. That's when negative reviews make the most impact. The sales mgr confirmed that after mentioning it several times.
@@Delivrdso he gave you the deal you were looking for but then you turned around and used those numbers on a different dealer to get a better price???!! You Sir, are awesome LOL. I would not have shopped with that guy. I got pissed off when a sales rep at DCH Honda in Oxnard, CA told me “Penny smart, dollar foolish” I was so angry I stopped replying to him.
When I was in Military I dated a woman whose Uncle worked with Nissan, a Nissan car she wanted was $36K brand-new.
Her Uncle was able to get her some family discount, he shared with me the car itself was made for roughly $9K.
That's when I decided to never buy new again, because the Manufacturers of cars is making a killing
yeah is crazy that is why i am doing my research and i already have my choices for the next car i get. it will be a second hand car but in extreamly good conditions to almost new or super or extreamly super low miles. delears 0 miles on vehecles are just riping off people.
This guy is something else!
Ok now I need part 2! Lol
Its coming!
Imagine not having any negotiating experience and coming up against this grandmaster of a sleazeball/condescending salesman.. most people would fold immediately. Great job, Tommy!
Thank you! It was a fun one
Tommy is way too patient. I would have left this conversation 30 secs in. The dealer is des-perate.. 😂
“I can’t believe you’re bragging so much” but also “Look at my number bro!!” Cmon man
I can't believe he said that lol
You should make this a series if you have other crazy dealer calls
This is a great idea!
Please do not buy from this dealership! I have been buying cars for 50 years and would not put up with this. My advice...Do your research, make your offer and if they won't meet your number...Walk out. Never pay add on fees.
Did not!
True, but where can you really research? The dealer can contact the manufacturer who keeps a record of actual sales and can tell the dealer what, exactly, they can expect. The buyer is much less certain that he has a good number at hand since he may ask a friend or even go to a forum on that model and ask people who may or may not have gotten a fair price. No one wants to play the fool and pay way more than average, but at the end of the day you need that car and the only way is to try to stand up to someone who is holding all the cards.
I sell cars for a living. New and used. I hate sales guys like that too. Ive noticed too many sales guys are too focused on making a sale and maximizing their gross in that sale. My goal is to focus on gettibg a customer that buys all their cars from me and recommend their friends and family to me. Makes all the difference during the slow parts of the years. Also his part about every dealer has add ons is such bs. Maybe one or two out of the 500 or so we have get addons. Mostly showroom vehciles to show people the available accessories.
I will say this. As someone who has been successful in business I am emotional... I would have said things to this guy many times that I would live in shame to have said in front of my nana... you remained so calm. I have always respected people who can leave emotions out of business and keep it to the numbers. Stay persistent, stay to the numbers, stay cool calm and collected. I respect this so much. In the end it was about the mother fucking deal and you were about that deal. Nothing else but the deal.
This is what happened when we bought a new washer from Lowes a couple of weeks ago.
Cost: $768.00
Tax 7%
Delivery:$27.00
Warranty: free 1 year parts and labor, 10 year free parts from date of purchase.
Now here is the deal from a business ran like a car dealer:
Cost: 768 dollars, protective cover on handle: 30 dollars, appearance package (wax and protective coating, 75 dollars, documentation 100 dollars, delivery : 50 dollars, sales tax 7 percent. warranty: 1250 dollars for 6 years.
Nobody would buy a washer under these circumstances so why in hell do we buy cars this way?????
32k for lights? Clearly he doesn’t have that building on leds and a timer 😂😂😂 sounds like a great solar client
Right? LOL
I used to work for dealership they average that buuuuut, its because of the service department(they use more electricity because if power tools etc….) not really sales.
@@abdul_jaqul I’m very aware lol. But I manage a shop that has 6 bays and it doesn’t use even a 10th of that for electricity 😂 so I think he’s full of it
@@jeremyrolando729 exactly hahahaha. Karma is biting these stupid dealerships. During the pandemic i tried to buy the accord 2.0T they want mark up $6k was the lowest, one dealership was asking $14k they can kiss my ass😂
I don't know about you, but when I buy something from a retailer, I don't really give a hoot about their overhead or, any other costs. That's their business. All I care about is what is the price and, am I willing to pay it.
Do you talk to your local grocery store manager about the cost of their overhead? Do you negotiate the price on that loaf of bread you're buying. Buying a car should be no different!
Even real estate procurements don't require as many shenanigans as buying a car from a dealership.
The way to fix this is to get the special, anti-trust exemptions for car dealerships removed. Make them compete in an open market. Like everyone else. We'll all be better off for it. Even if it doesn't lower the price to the customer.
looks like both of you having fun.
I have walked out of many dealers like this. If you have to order a new car without the add ons, someone will sell it to you. This dealer is so pompous I wouldn’t buy from it if he gave it to me for 1/2 price.
It costs bro $32,000 in light fees every month. Probably why he has to resort to sketchy "fees" with every sale. He should get some new bulbs
I'm sure this is with "new bulbs". At a 300 a month car store, this is a very normal electric bill.
Dealer is berating customer and says he's going to lose 1K, but dealers have no problem asking customers to overpay 5-15k, which dealerships have done for past 3 years. F them.
Truth
Mercedes dealership in San Diego charges TWELVE HUNDRED DOLLARS for four 1/4 inch plastic strips on door edges. They say " you have to pay for it, it's already installed." Uh, no I don't, they took the charge off, and said very few people complain about it. Laughable. Everyone buyer I know who dealt with them complained about it.
Had one just like this guy. I laughed and told him guess he didn't want to move iron.
That was painful to listen to. You had him at quotas. I have a Toyota dealership nearby where the salesman told me I had champagne taste on a beer budget. I walked out, down the road and bought a Nissan. Then took a day trip and bought a Toyota in Maryland. Customer service, communication and prices were phenomenal in those locations. Never will consider the Toyota dealership near me ever again.
Toyota is on a different level
WHY did this conversation go on for so long? I would have hung up after 10 seconds! Save your energy and just whip your willies out and measure up!
I am negotiating for a client, my job is to get the deeal
This just shows that if you're buying a vehicle don't give up. Don't fold. Conversation going as long as the conversation is going the deal is going to start working in your favor. 100 percent the GM says get rid of the car. And this guy spent 20 minutes and saved himself a pile of money
I enjoy car shopping. Something incredibly entertaining about the song and dance when you hold all the cards. Something tells me this customer is the same way.
I can’t believe that dealer has remained in business for any length of time . That level of rudeness to a potential customer is completely unacceptable . Very poor customer relations . So condescending & inappropriate . I would never buy anything from him , ever .
not really sure why talking to a dealer is even necessary? on my last purchase 8 months ago, I simply found the best deals by researching online forums for that car. Came up with a number that was perfectly acceptable to me, while letting the dealer make a reasonable profit.(people sometimes forget that dealers have to feed their families, right?) :) I then emailed that number to over 23 dealers within 1-day driving distance from me. Within one day, I got 3 responses from dealers who were willing to accept my price. Although only 1 actually had the exact colors and options/packages that I wanted. I went there 2 days later and completed the deal. No fuss at all. (except one complaint... when they did the PDI on the car, they added way too much air in the tires... 39, instead of the recommended 32psi.... also... I hated that they put the new car in the delivery area after it was detailed... but left the door to that room unlocked... when I arrived, I saw some other customer walking up next to it and touched my brand new car :( )
We are all clueless as to dealer profits. And, other than a publicly held entity, that must publish their audited financial statements, always will be. People who depend on MSRPs and dealer invoices and their own concepts of profit are fooling themselves from the start.
@@tharais ???
@@jamesavakian4977
"while letting the dealer make a reasonable profit"
None of us know how much "profit" a dealership makes on any sale. People are assuming facts not in evidence when they make broad statements like this.
And furthermore, why give a rat's patootie? We want to buy a car. What the dealer makes or doesn't make isn't of our concern. Only how much we are willing to pay for what we want.
This is so true in Phoenix with the fees. They don't want to come down at all on the fees.
I went to buy a new Honda CRV and the salesman was giving me a problem with mark ups ($8,000 over msrp) and wouldn’t remove it. He also made a comment about my cloths. Which really angered me. I walked out.
I went home and ordered a Tesla model Y performance. I didn’t have to argue with anyone, feel embarrassed, confrontational or hear insults. I’ve never been happier with the buying experience of Tesla and the car is amazing too.
It was kind of the same with me. I went to a Honda dealership trying to replace my awful Honda HRV with a CRV. Asked for the base LX trim and the salesman tried to push the hybrid top trim with another $5k in add-ons. He mentioned all the cool tech in the car were worth the extra $$$ and that I would be making a huge mistake going with the base trim.
I thanked him but I couldn't hold myself and told him that by that price I would get a Tesla model Y and not a Honda. I miss my 2019 model 3😥
This is why I drive a 26 year old car and will continue for another 20.
I can easily get a new car. But I'm not retarded.
What an effin cheese ball
Tommy that was great thanks for sharing.
Glad you enjoyed it
Fees and add one are illegal depending the state. This sales guy is a total see you next Tuesday. This guy is good. I would've cursed him out and ended the call.
Thought for sure this was Chael Sonnen😂