Just to update. I got in touch with a technician at ATN about the issue I was having he worked with me trying to get it fixed. We finally decided to send back to ATN for repair. It was repair and sent back to me very quickly. Customer service was excellent and support was excellent. Love this scope. The more I use it the easier it is. All this was just after I purchased it. Sorry it took so long to update.
@@venelindeninski1640 if I remembered correctly, I did 10 front flips, then I did 10 side spins counter clockwise. And then I did 10 spins clockwise hope this makes sense and helps.
I just.unboxed mine earlier today and the E-compass is stuck.on North. How do I get it to move? I tried the calibration movements and still nothing. Every now and then, ERR pops up.
@@HeqCorneliusCornwallthe3 chat with customer service just tell me to try and do the calibrate like the video is showing and if that doesnt work wait for next update
Okay, I managed to fix the ERR issue. EACH axis needed to be rotated 3 times. That is, EACH axis needed to be rotated 1,080 degrees and NOT 360 degrees. atnowners.com/thread/3081/sight-4k-pro-compass-err
When are you going to release a software update, to cater for pellets less than 10 grains? Also The zoom resets to the minimum setting when turned off??
Just heard back out the ERR message. Here is what fixed it. Just to confirm, you did make sure to remove the scope from the rifle and that you've rotated the scope vigorously for at least 30 seconds on each of its axis. 90 seconds total.
Another user checking in to say the compass doesn't work. I can't tell if the scope is even charging though, because it has no battery after 2 hours. We'll see what happens after 10. I have pretty low hopes for a chinese pot metal scope.
Need help here. After firmware update, I got ERR. I followed the procedure, it does not cure the issue. What does figure 8 in hand means? Mine is a brand new buy from Amazon. please help
@@NinjaP586 Literally just fixed my buddies with the ERR tried fig 8, didn't work. I used the three axis. 1 - end over end, 2 - spin left to right (like a top or spin the bottle) 3 - turn in your hand a rotation (like a screw driver) ONE ROTATION EACH WAY SLOWLY. Hope it works for you.
@@1621jonesy I did each axis 3 time each and then it gave me the Cal wait a few and then it will give you the compass and ERR gone. example the first axis rotated it 3 full cycle, then the 2nd axis rotate 3 full cycle and the 3rd axis rotate that 3 full cycle also.
I just received the ATN X-Sight 4K Pro a few days ago, did everything the Manual stated to do, seems to work fine other than the ERR message on the top center of the Display Screen, you say in the video if if showed the ERR, its most likely due to a Bad Chip, does that mean return it for a replacement? Or does it mean the Compass needs to be calibrated, and if so could you explain the steps on how to do that - can't seem to find much about anyone actually explaining that if its at all possible thru the setup screen on the Scope. Any help would be appreciated.
You need to spin the scope in a figure 8 while holding it firmly in your hand until the ERR message turns to CAL. Then spin the scope in its 3 axis to calibrate. manual.atncorp.com/x-sight-4k/#idcompass-calibration
@@AtncorpOptics I tried the figure 8, I tried the calibration process, I rebooted it several times. Regardless of what I do the unit comes on, shows the compass for maybe 3 seconds then goes to err and nothing seems to change it. I tried to reset the factory settings and it did just about everything except get me into the calibration mode. I have noticed it may have something to do with a firmware update? I purchased and updated 4th of July weekend 2022. Between this and an app that I cannot find this is turning into a fairly frustrating venture and I haven't even tried to pair up the ABL yet. Help me out with this compass thing to start please.
I appreciate your videos, so how can I change recticle brightness. Mine is barely visible day or night no matter the color or rectangle Style. I'd appreciate some help thanks
@@AtncorpOptics It started at ERR then to CAL then to SMFand stayed. No way there was a SMF. I did the figure 8 and it worked. Thanks for that info. 👍🏼
@@AtncorpOptics Please explain what you mean, by "figure 8" In what plan?? Make another video showing "Figure 8" please, didn't spend >$1000 for a door stop... Thank you...
No volume,I know I have hearing damage but this guy is whispering or the microphone was in another room with the doors shut. If he can't speak up how about sub titles of what is is saying to himself under his breath.
Just to update. I got in touch with a technician at ATN about the issue I was having he worked with me trying to get it fixed. We finally decided to send back to ATN for repair. It was repair and sent back to me very quickly. Customer service was excellent and support was excellent. Love this scope. The more I use it the easier it is. All this was just after I purchased it. Sorry it took so long to update.
the latest firmware broke my compasss. just picked up the scope today and the compass worked fine before the update
My compass is stuck on north, I try calibrating and it reads error. Brand new out the box!
same with me! I dont know what to do..
@@venelindeninski1640 if I remembered correctly, I did 10 front flips, then I did 10 side spins counter clockwise. And then I did 10 spins clockwise hope this makes sense and helps.
My scope says North when I look through it in the house while I face South I haven't used it yet when I do what you do in the video it comes up as err
My ATN X SIGHT 4K PRO 5-20X Was Delivered Today. ERR Was At The Top Of The Screen Upon Turning On
I just.unboxed mine earlier today and the E-compass is stuck.on North. How do I get it to move? I tried the calibration movements and still nothing. Every now and then, ERR pops up.
mine says error and dont know how to fix it
What do you mean the chip probably broke? I have error on my scope and I just came out the box and I have tried rotating the scope but nothing worked.
Same here 🤦🏼♂️
I'm having the same issue, currently waiting in customer service chat for 49 minutes
@@HeqCorneliusCornwallthe3 me to
Commenting in case there's an update. Same issue....
@@HeqCorneliusCornwallthe3 chat with customer service just tell me to try and do the calibrate like the video is showing and if that doesnt work wait for next update
I am on firmware 3.1.11.483 (4K Pro 5-20x Buckhunter) - how do I fix the ERR? Spinning it around it's 3 axis did nothing?
Okay, I managed to fix the ERR issue. EACH axis needed to be rotated 3 times. That is, EACH axis needed to be rotated 1,080 degrees and NOT 360 degrees. atnowners.com/thread/3081/sight-4k-pro-compass-err
I have compass err that I can't eliminate. How do I get into calibration mode?
When are you going to release a software update, to cater for pellets less than 10 grains? Also The zoom resets to the minimum setting when turned off??
Just heard back out the ERR message. Here is what fixed it.
Just to confirm, you did make sure to remove the scope from the rifle and that you've rotated the scope vigorously for at least 30 seconds on each of its axis. 90 seconds total.
Another user checking in to say the compass doesn't work. I can't tell if the scope is even charging though, because it has no battery after 2 hours. We'll see what happens after 10. I have pretty low hopes for a chinese pot metal scope.
Need help here. After firmware update, I got ERR. I followed the procedure, it does not cure the issue. What does figure 8 in hand means? Mine is a brand new buy from Amazon. please help
Same problem here...Bought from Amazon a week ago...Nothing is fixing the issues...
Just done the figure 8 motion and it's working properly....
Anybody figure out how to fix “ERR” yet?
@@NinjaP586 Literally just fixed my buddies with the ERR tried fig 8, didn't work. I used the three axis. 1 - end over end, 2 - spin left to right (like a top or spin the bottle) 3 - turn in your hand a rotation (like a screw driver) ONE ROTATION EACH WAY SLOWLY. Hope it works for you.
@@1621jonesy I did each axis 3 time each and then it gave me the Cal wait a few and then it will give you the compass and ERR gone. example the first axis rotated it 3 full cycle, then the 2nd axis rotate 3 full cycle and the 3rd axis rotate that 3 full cycle also.
When I record on day mode the reticle does not show up in the recorded video, while it does on night mode. Where is that setting?
I just received the ATN X-Sight 4K Pro a few days ago, did everything the Manual stated to do, seems to work fine other than the ERR message on the top center of the Display Screen, you say in the video if if showed the ERR, its most likely due to a Bad Chip, does that mean return it for a replacement? Or does it mean the Compass needs to be calibrated, and if so could you explain the steps on how to do that - can't seem to find much about anyone actually explaining that if its at all possible thru the setup screen on the Scope. Any help would be appreciated.
You need to spin the scope in a figure 8 while holding it firmly in your hand until the ERR message turns to CAL. Then spin the scope in its 3 axis to calibrate. manual.atncorp.com/x-sight-4k/#idcompass-calibration
@@AtncorpOptics I did this and it worked perfectly the first time I tried it to clear the ERR message. Thanks!
@@AtncorpOptics I tried the figure 8, I tried the calibration process, I rebooted it several times. Regardless of what I do the unit comes on, shows the compass for maybe 3 seconds then goes to err and nothing seems to change it. I tried to reset the factory settings and it did just about everything except get me into the calibration mode. I have noticed it may have something to do with a firmware update? I purchased and updated 4th of July weekend 2022. Between this and an app that I cannot find this is turning into a fairly frustrating venture and I haven't even tried to pair up the ABL yet. Help me out with this compass thing to start please.
I rotate the scope and the CAL comes up but it goes right back to ERR. Why is that?
Please follow the steps in this video to update the scope and this should fix the ERR th-cam.com/video/dE7G-NTyXM4/w-d-xo.html
wish i had same good luck , they never seem to answer the phones never respond to emails.
I appreciate your videos, so how can I change recticle brightness. Mine is barely visible day or night no matter the color or rectangle Style. I'd appreciate some help thanks
You need to adjust the screen brightness up.
Anybody knows how they made these videos? I cannot make a video just with the scope itself. Thank you in advance!
I’m way late to this video but it would have been much better with an external camera showing the button manipulation with the narration. JMO
Keep getting err when trying to cal compass why
how to use the built-in range finder?
Customer service is great the products however are not at least the one I recieved lol Hey ATN please make some apps that work
If the compass isn't calibrated right how do I get it to calibrate again
Spin the scope in figure 8 in hand and it will switch to calibration mode.
Thanks!!! I had ERR and figure 8 worked!!!
@@AtncorpOptics It started at ERR then to CAL then to SMFand stayed. No way there was a SMF. I did the figure 8 and it worked. Thanks for that info. 👍🏼
@@AtncorpOptics Please explain what you mean, by "figure 8" In what plan??
Make another video showing "Figure 8" please, didn't spend >$1000 for a door stop...
Thank you...
@@AtncorpOptics that did absolutely nothing. This is a brand new scope.
How recorder?
Please please speak louder. Your our only hope! Your customer service say there is no manual with print large enough to read!!
I downloaded the PDF manual from their website under SUPPORT.
No volume,I know I have hearing damage but this guy is whispering or the microphone was in another room with the doors shut. If he can't speak up how about sub titles of what is is saying to himself under his breath.
Don't you have anyone less charismatic?
hello, any tips on how to make turning the extremely tight focus ring a bit easier?
Please give our CS team a call at 650-989-5100. They may be able to help with that.