The guy behind the counter is one of the absolute best examples of what top tier unbelievable good customer service and complaints handling is in the industry. You can't teach that stuff you've got to learn it by grinding day after day and having a passion for what you do. Freaking amazing skills, fake watch avoided, "customer" handled in the right way without antagonising him. Just great.
@@ELZBH12you are dumb. He was told the place he bought it from would buy back for 8.5k. No place that sold u a fake or a real watch would buy back at what they sold it for. Use your brain
He's offering the discount cuz he took 5 hours to drive there are you not paying attention did you not hear where he drove from and do you not know where the shop is located
@@truckloadofrhymes1you missed karascrots point. The guy isn't giving him 8.5k back for the watch, so the lad isn't coming back to the store with the money to get the discount.
@@detwinkz438 he clearly heard the guy say the box is fake. The COA is fake. I know you came from a distance but I can't buy the watch till I get it tested. Junior said he can't wait to get it tested. As soon as he heard junior say the place he bought it was going to give him close to what he paid for it. He said go back and take that deal. It was his nice way of saying junior got scammed without just coming out and saying it. He felt bad at the fact that he travelled all this distance with a fake watch. That's why he offered him a 20% discount in the store.
Really!!! To busy!! I would have been around my man’s house straight away!!something was so dodge about this deal and the way you handled it was amazing. When he said will you offer anything on it was the moment you knew he was not offered 8.5k buy back. Got to give him and his bird a bit of credit as they must have run through what they was going to say a good few times and they had plenty of front. End of the day you tried to sell a fake to a professional. Once again you handled it so well and avoided offending or conflict. Totally professional. Legends!!👍🏻
Everything didn't seem like he wasn't aware. Driving 5 hours to sell a rolex? More worried about work than his money? Then asking if there was *anything* you could offer. Seems like an aggressive little toe wrag who probably treats the misses like poop 😂
Comeee oonnn boyyysss he deffo knew it was fake, who in the right mind wouldnt rush out of work to recover 8.5k!! This fella can barely affort a mcchicken sandwhich comeee ooonnnn!
There was nobody he was taking that back to.. its sad to see how these scum bags think a shop like this will be fooled when they deal in them all day long.
So cringe when you've just explained all the reasons it's fake and they still ask if you can offer anything for it. No mate, let me say it clearer. The watch you brought in is worthless.
It was the box and card that was fake the watch hadn't been verified yet he wouldn't offer anything based on the box and card he still was yet to send the watch to his verifier
But i do agree with you about still trying to get an offer on something which has just been explained to him there's massive red flags with the box papers and potentially the watch lol
@@macasimmonsno in addition to the box and card he said the watch was too thin. He compared it to a real one in his other hand. So he knew the watch was also fake. He just wanted to offer to get it verified to formally prove it.
@@macasimmonsyou just listed the reasons the watch is a replica. Counterfeit box, counterfeit papers, always going to be a counterfeit luxury watch ie (Rolex, AP, Patek). Nobody in one million years would have a factory authentic Rolex Datejust/Submariner and go out and buy fake papers, cards, hang tags just to sell the watch knowing how fairly easy-to-spot a 30 dollar fake hangtags & card is which would then make any buyer 100% skeptical of the entire watch itself. Even if buyer couldn't find any flaws or reasons the watch wasn't 100% authentic, merely due to the fake documents, they will pass.
Why are you saying at the end, not to have a go at the seller? When you've literally put "seller tries to sell fake Rolex (exposed). You're the only ones saying this not us
Guy obviously kicked off about the first video, because it was re uploaded with his face blurred, but everyone had already seen it. So he has obviously kicked off again and asked for the whole video to be uploaded for context. But its made him look like even more of a 🔔 end. Too late pal youl never be unseen 😂
What a chancer! 😂 Clearly blagging. Who on earth wouldn't be going back the next day to the original "dealer/friend". Work or not. I'd be going back straight away, even for a £100, let alone £8500. It's the principle of it all! Come on, lad. If you have the time to drive 5 and half hours to do a deal, you have time to get your money back. That is if all this isn't council estate acting, on his part.
" just had a wasted journey " 🤔 " can't get watch back to the guy for 2 months " Why not sell it back to the dude for £8500 and then drive to cb store for gold 😅 Proper Del Boy
@@Golly87 You watching a different video mate, what do you mean she neverered walked off. As soon as he starts reeling off all the red flags with the box you can see her nervously walk away from the situation. I didn't say she left the shop running down the street you tool
@@Golly87 What do you mean she nevered walked off ? You watching a different video ?You can clearly see her walk off biting her nails when he starts reeling off all the red flags with the watch. She's blatantly removing herself from an awkward situation Put your glasses on and stop talking foolishness
@@richardsmith8790 oh then… she hardly walked off was still in the store and came back and stood with him right till the end when he was given the watch back
He was not genuine!! He said the guy he bought it pf would have given him his 8 and half k back! Yet he didn't want to take it back! He wanted to buy gold off you so why didn't he just take the money back and save a shit load of hassle?‽?Yet he still asked what you would offer him on it, knowing he could have had all is dough back! I call Billy Bull Shit!!!!
Yeah, if he was genuine he would have been apoplectic at getting scammed, not asking if you can give him “anything” for it 😂 Also, drives *5 hours* to sell it, but doesn’t have the time to return it? Comedy gold
This shop owner is shrewd and had dealt with this situation with excellent smarts. Always hard to call someone a liar without them knowing they're being called a liar. Its a skill.
The customer talking total BS!!! The body language screams panic... But not panic that it's a fake Rolex, more that he got found out... The pacing about, etc...
Think the opening statement " I know who you got this off" and "you will have to call him" not been discussed further makes this whole upload rather bizarre
Really well handled. So much of what he said was sus, no gratitude for the gold discount offer and tried a few ways to try and persuade to make an offer. Don’t judge a book by its cover and all but so much doesn’t add up about that interaction.
Fair play for offering 20% off the future gold. Its the easy way to deescalate as you know for sure speccy would never have £8.5k to spend on gold, anytime in his life
Think it pretty obvs he had bought a replica with what little money he had and paid fuel and thought he was getting thousands by deception then reality hit him
Westwood even came out from the back to stand with him man to man, eye to eye. He understands people and he understands respect, he really is someone quite special
The girl walking away after the fake box reveal was the first red flag I work dealing with a lot of dishonest people and I can tell she is on damage control
Gtfo here! Did you even listen to what he said... "Can't give me anything for it today", "The guy offered to buy it back"...why did he drive all that way to sell it for less than the original place offered to buy it back for. More worried about the waste of time, "cant get there because of work" but drove 5 hours to this place. Utter BS. I've got a watch for you if you believe this guy.
@@MashAllahKali It's clear he knew from the way he was acting. You just know he and his mrs had been chatting about what they were gonna do with the £8.5K they were gonna get for their £200 snide.
The lad who owns this business seems like an amazing man, camera or no camera. 20% on 8.5k is not change. He called his bluff respectfully because that's how sure he was. If it was genuine I'm betting he probably would've folded and honoured it. He took into account how he'd feel if he had got swingled. Top G
The guy behind the counter is one of the absolute best examples of what top tier unbelievable good customer service and complaints handling is in the industry. You can't teach that stuff you've got to learn it by grinding day after day and having a passion for what you do. Freaking amazing skills, fake watch avoided, "customer" handled in the right way without antagonising him. Just great.
Totally agree!!
Was just gonna mention his top notch customer service. Offering 20% discount on his return. Beautiful 👌
Zestwood strikes again
Nicely put..spot on!
100% agree he dealt with it amazingly
He’s a liar complete and utter liar no one’s paying 8.5k for a fake
Seems like he bought it not knowing it’s fake if you listen to
@@ELZBH12you are dumb. He was told the place he bought it from would buy back for 8.5k. No place that sold u a fake or a real watch would buy back at what they sold it for. Use your brain
@@ELZBH12he is on about the person who sold it to him..
😂😂😂 are you stupid obviously no one knowingly buys a fake for 8.5k he's saying he didn't know it was fake ffs
In the typical attire too , Canadian goose jacket with a chip on his shoulder .
He offers him 20% off Gold because he knows he ain't coming back with £8.5k, he doesn't have to make up for anything
He's offering the discount cuz he took 5 hours to drive there are you not paying attention did you not hear where he drove from and do you not know where the shop is located
@@truckloadofrhymes1you missed karascrots point. The guy isn't giving him 8.5k back for the watch, so the lad isn't coming back to the store with the money to get the discount.
@@detwinkz438 he clearly heard the guy say the box is fake. The COA is fake. I know you came from a distance but I can't buy the watch till I get it tested. Junior said he can't wait to get it tested. As soon as he heard junior say the place he bought it was going to give him close to what he paid for it. He said go back and take that deal. It was his nice way of saying junior got scammed without just coming out and saying it. He felt bad at the fact that he travelled all this distance with a fake watch. That's why he offered him a 20% discount in the store.
@@truckloadofrhymes1you can offer people anything when you know they ain’t really coming back lol
@@detwinkz438the 20% doesn’t apply only to that 8.5k though. He could come back with £30 and still use that discount
Too busy with work to get his 8.5K back. Yea ok mate...
Then starts getting 🍋 at Westwood 😂
I swear these young lads don’t have a clue! I’d drive to Scotland and back from London for £8,500! Joe 90 was getting 🍋
Yeh that's where he messed up the whole blag. Dumb thinking he gona get a fake past a pawn broker
Really!!! To busy!! I would have been around my man’s house straight away!!something was so dodge about this deal and the way you handled it was amazing. When he said will you offer anything on it was the moment you knew he was not offered 8.5k buy back. Got to give him and his bird a bit of credit as they must have run through what they was going to say a good few times and they had plenty of front. End of the day you tried to sell a fake to a professional. Once again you handled it so well and avoided offending or conflict. Totally professional. Legends!!👍🏻
Yeah, that guy is clearly a fraud.
Can't take 2 days off work to make £8k back hahaha, dude absolutely knew it was fake
That guy is way too suspicious, how do you care about 5hours more than getting scammed on the watch?? He for sure knew it's a fake
100%
Such good customer service. This guy calms him down, doesn't call out his obvious bs, shows empathy
The only Pepsi he was getting was a 500ml bottle
Rolex r shirt but he's on the list 😅 😂😂😂
😂😂😂
Literally hahaha
Pepsi joke was funny 👏
He’s saving up for it. 😂
Everything didn't seem like he wasn't aware. Driving 5 hours to sell a rolex? More worried about work than his money? Then asking if there was *anything* you could offer.
Seems like an aggressive little toe wrag who probably treats the misses like poop 😂
where’s you get the domestic violence stuff from?
@@datw1999lmao yeah big claim
@ddontyy Funny to see your conspiratorial assumptions. Cool af how you can psychoanalyse this guy based off this clip. You should join MI6
What a clown 😂
Bet she's had a few black eyes in her time
Comeee oonnn boyyysss he deffo knew it was fake, who in the right mind wouldnt rush out of work to recover 8.5k!! This fella can barely affort a mcchicken sandwhich comeee ooonnnn!
As soon as he said work I knew he was lying 🤣 probably never worked a day in his life
At the start he says I actually know who you bought this off.
@@someman6395 yeah because he’d obviously told him he got it from a store now knowing Westwood would know the store
@@step9624😂😂😂😂
Offering 20% because he knew wasn’t getting that money back …
Would been norty if lad came back with 8.5k asking for the 20% discount 🤣
Yh ill get a loan of 8.5 to buy the gold and make quick profit bosh
@@gregbilspy1818probably end up paying more than 20% in interest and money lost in the resale anyway
all their gold is 37%. unless you get 60% off you won’t even break even.
He couldn't afford a Rolex he knows it's fake as
Doubt he could afford a fake
There was nobody he was taking that back to.. its sad to see how these scum bags think a shop like this will be fooled when they deal in them all day long.
Yeah, offered 8k but goes to pawn shop 😂@@grantmail4112
I can't imagine you'd turn up knowing it was going to be on the Internet.
@@braindonor8753 he probably didn’t know they filmed everything
Divvy got angry with his own lie to nice you are mr westwood comeee onnnnn
No he’s just pretending to be angry 😂
*too
Think he was pissed he couldn’t offload the dodgy watch. I bet he’s been trying to shift that thing for ages and thought he was close here
His girlfriend moved away as soon as she knew the game was up lol
So cringe when you've just explained all the reasons it's fake and they still ask if you can offer anything for it. No mate, let me say it clearer. The watch you brought in is worthless.
It was the box and card that was fake the watch hadn't been verified yet he wouldn't offer anything based on the box and card he still was yet to send the watch to his verifier
But i do agree with you about still trying to get an offer on something which has just been explained to him there's massive red flags with the box papers and potentially the watch lol
@@macasimmonsno in addition to the box and card he said the watch was too thin. He compared it to a real one in his other hand.
So he knew the watch was also fake. He just wanted to offer to get it verified to formally prove it.
@@macasimmonsyou just listed the reasons the watch is a replica. Counterfeit box, counterfeit papers, always going to be a counterfeit luxury watch ie (Rolex, AP, Patek). Nobody in one million years would have a factory authentic Rolex Datejust/Submariner and go out and buy fake papers, cards, hang tags just to sell the watch knowing how fairly easy-to-spot a 30 dollar fake hangtags & card is which would then make any buyer 100% skeptical of the entire watch itself. Even if buyer couldn't find any flaws or reasons the watch wasn't 100% authentic, merely due to the fake documents, they will pass.
@@BuffaloNickel9... Stop using all that logic and critical thinking, the guy who drove 5 hrs won't like it.
Got offered 8.5k but ask if you can offer anything today 😂😂
Fake watch. Fake jacket. He knew what he was doing!
The FAKE top on right of screen just had me. 😂🤣😂🤣😂
THAT MELON COULDNT AFFORD A ROLEX IN HIS ENTIRE LIFETIME
He just says he hates Rolex’s and he’s done. Shop keeper says buy gold all day long. Kid then says yeah man I’m on a waiting list for a Pepsi lol 😂
🤣🤣🤣🤣
Yep 😂
pepsis arent even 1ook kids still a kid
200£ rolex off gumtree… they both knew man partners in crime
dno why you kept apologising for his fake watch
"Can't offer me anything for it, today?" 🤨
Defo knew it was a fake, no way in a million years is the guy gna give him 8&1/2k for it back😅😅😅😅😂😂😂😂😂
@@tgreen31988.5k 🤦♂️
Geezers a wet wipe 😂
Fact that he’s more pissed with ‘wasting a day’ than being ripped off thousands speaks volumes.
Great example of customer service skills right here
Why are you saying at the end, not to have a go at the seller? When you've literally put "seller tries to sell fake Rolex (exposed). You're the only ones saying this not us
beat me to it 🤣
Exactly!!!
Never buying a role again... Also him, Im on a list for a Pepsi with an AD😅😂
That bit was cut in the video from earlier I think .
Definitely ain't getting 8 n half back from the guy 😂😂
£85 is more realistic.
Yeah that guy has disappeared now as he brought it in a pub lol
Didn't pay no 8.5k to begin with , probably paid about 500 pound the twat and thought he could outsmart these lads
Didn't pay no 8.5k to begin with , probably paid about 500 pound the twat and thought he could outsmart these lads
@dukeofdevon5608 *bought
I think the 5 hour journey must have been from Turkey 😂
Guy obviously kicked off about the first video, because it was re uploaded with his face blurred, but everyone had already seen it.
So he has obviously kicked off again and asked for the whole video to be uploaded for context.
But its made him look like even more of a 🔔 end.
Too late pal youl never be unseen 😂
🎯
“I ain’t guna buy a Rolex again because they’re shit” aye fake ones are shit!! Buy a real one and you’ll love it😅.
I got mine in 1992 and it's as perfect today as it was when I first got it.
You know they run slow right?
@@RetrobeemerI am on my 2nd Submariner in 40 years.. Not bad
..
‘Im not going to buy a rolex again, there fucking shit’ 🤣
Im on the list to get a pepsi, make your mind up.
What a weapon
What a chancer! 😂 Clearly blagging. Who on earth wouldn't be going back the next day to the original "dealer/friend". Work or not. I'd be going back straight away, even for a £100, let alone £8500. It's the principle of it all! Come on, lad. If you have the time to drive 5 and half hours to do a deal, you have time to get your money back. That is if all this isn't council estate acting, on his part.
On the a.d list for a pepsi😂😂😂😂😂. Got no chance 😂😂
On the AD list for Pepsi, but said Rolex is shit and isn't going to guy another one... adds up.
Nearest hes getting to a pepsi is down McDonalds mate ,what a clown😅
The guy aint got £100 in his bank never mind afford a rolex dont be so nice to these pricks!
" just had a wasted journey " 🤔
" can't get watch back to the guy for 2 months "
Why not sell it back to the dude for £8500 and then drive to cb store for gold 😅
Proper Del Boy
Then she said "Lets sell it back to him and we come back NEXT week" LooooL
He knew exactly what he was doing..
Proper doesn't add up
You got time to drive 4/5 hours to the store .. but not get your money back … bs 😂
The guy he bought it off will make Harry Potter go missing mate.
He's gonna have to swallow that😂💀
He ain’t on no list for a Pepsi 😂😂😂 king of cap 😂😂😂
Best part of the jumper that says FAKE in the background 😂
0:47 his girl like oh shih I don’t wan be recorded and embarrassed she ain’t the one slime
The way his girl walked off like Bollocks 😭
She nevered walked off lol 😂 you got story’s like Joe 90 has 😂😂😂
@@Golly87 You watching a different video mate, what do you mean she neverered walked off.
As soon as he starts reeling off all the red flags with the box you can see her nervously walk away from the situation. I didn't say she left the shop running down the street you tool
@@Golly87 What do you mean she nevered walked off ?
You watching a different video ?You can clearly see her walk off biting her nails when he starts reeling off all the red flags with the watch. She's blatantly removing herself from an awkward situation
Put your glasses on and stop talking foolishness
@@richardsmith8790 oh then… she hardly walked off was still in the store and came back and stood with him right till the end when he was given the watch back
@@Golly87 I didn't say she ran out the bloody shop did I can you not read simple body language ffs forget it fella
He's thinking bollocks lets find a cash converter somewhere and try them mugs instead😂
Girl walked out she didn’t wanna be on camrea 😂😂😂😂
She was on camera the whole time pal
@@Scouse.Malinois she walked on for few secs she knew it was fake they been caught
Camrea?? 😂😂
The way the bird walks away when he starts to talk 😂 priceless
He was not genuine!! He said the guy he bought it pf would have given him his 8 and half k back! Yet he didn't want to take it back! He wanted to buy gold off you so why didn't he just take the money back and save a shit load of hassle?‽?Yet he still asked what you would offer him on it, knowing he could have had all is dough back! I call Billy Bull Shit!!!!
5 hour journey? Bet that was a long walk in fake trainers
She knows. She wants to get out of that shop.
That guy knew it was fake
“He’s offered me 8.5k for it back” yeah I bet he has 😭
Maybe we should check his Canada goose jacket as well?
😂
Brutal
looked hellish thin, probably had a cpl washes.
love the way he calmed him kept him their talking cudve just sent man on his way fair play customer satisfaction for once 💯💯
Yeah, if he was genuine he would have been apoplectic at getting scammed, not asking if you can give him “anything” for it 😂
Also, drives *5 hours* to sell it, but doesn’t have the time to return it?
Comedy gold
Bro doesn't wanna get 8.5k for his fake bcos he don't wanna take a couple days off work LOL!!!
The guy couldn't afford shit and knew that was a fake 💯
This shop owner is shrewd and had dealt with this situation with excellent smarts. Always hard to call someone a liar without them knowing they're being called a liar. Its a skill.
On the list for a Pepsi with an AD 😂😂😂😂😂
The customer talking total BS!!! The body language screams panic... But not panic that it's a fake Rolex, more that he got found out... The pacing about, etc...
4:27 Big up Exeter
He knows it’s fake look at him, He ain’t spent no £8k on a Rolex ….. looks like he could barely afford a happy meal…..
Man says its super sus and won't touch it, but guy still wants a offer???
I seriously doubt the chap will buy it back
(The man said) is what this person means (man says) doesn’t make sense 👍
boss man behind the counter has the most patience and incredible people skills 🙌
Of course he knew it was fake lol
You guys are so good to people who come in
Probably a mate of Jay Slater
Aquamans fork😭
Zestwood roasting bros rolexizzy is comedy🤣
Think the opening statement " I know who you got this off" and "you will have to call him" not been discussed further makes this whole upload rather bizarre
Really well handled. So much of what he said was sus, no gratitude for the gold discount offer and tried a few ways to try and persuade to make an offer. Don’t judge a book by its cover and all but so much doesn’t add up about that interaction.
What a rat lol he got found out for lying and started throwing a tantrum. Embarrassing🤣
That fact he's attempted this is crazy😂😂
Have a supreme keyring for your journey
The way he tried getting mad at you that’s crazy
He knows it’s fake 100% he drove that far because everyone closer already said no we’re not touching it
Top of the line customer service right there!! A+
dudes body language was screaming its a fake
Fair play for offering 20% off the future gold. Its the easy way to deescalate as you know for sure speccy would never have £8.5k to spend on gold, anytime in his life
he knew full well it was fake
The video title and the little speech at the end don’t add up like the watch doesn’t 😂
You know it’s a fake when you clearly tell him it’s a fake without telling him it’s a fake and he is still trying to sale it to you. 😅
Should’ve showed him the door. Pissed off or not, his attitude was conveniently aimed at the wrong person…
Think it pretty obvs he had bought a replica with what little money he had and paid fuel and thought he was getting thousands by deception then reality hit him
Westwood even came out from the back to stand with him man to man, eye to eye. He understands people and he understands respect, he really is someone quite special
kid 100% knew it was fake
Ain’t buying Rolex’s again, but on the register for a Pepsi 🤣
what a liar lmao
That boy is the sketchiest fella I've seen in a while 😂😂😂😂😂
Hes not even gotta job ....
😮
Same as her
😮
Chavs
The girl walking away after the fake box reveal was the first red flag I work dealing with a lot of dishonest people and I can tell she is on damage control
Watch the end of the video. They don't believe the guy knew it was fake.
Come on they knew he knew it was fake
Gtfo here! Did you even listen to what he said... "Can't give me anything for it today", "The guy offered to buy it back"...why did he drive all that way to sell it for less than the original place offered to buy it back for. More worried about the waste of time, "cant get there because of work" but drove 5 hours to this place. Utter BS. I've got a watch for you if you believe this guy.
@@MashAllahKali It's clear he knew from the way he was acting. You just know he and his mrs had been chatting about what they were gonna do with the £8.5K they were gonna get for their £200 snide.
Behave. Did you listen to what he even said... is that you?
The Mrs walking away when the blagging starts 🤣
I bought it from someone that’s trusted I’m a little pissed off tbh 😡
The lad who owns this business seems like an amazing man,
camera or no camera.
20% on 8.5k is not change.
He called his bluff respectfully because that's how sure he was.
If it was genuine I'm betting he probably would've folded and honoured it. He took into account how he'd feel if he had got swingled.
Top G
Blokes got like £50 to his name
No chance. 2£ max.😂😂
Now I am beginning to question my Rolex Submariner watch, which I bought on eBay, for $375. 😉
Mans aint gonna buy back the jarg rolly if hes clocked this video.
Sportswear Harry Potter be fumin
💀
“Mans” never existed.
Bro has been to turkey and thought he could make a quick buck. What a melon
The watch is as fake as him..
Great way to treat a customer absolute gentleman