How AutoZone Is Holding Off Amazon... For Now
ฝัง
- เผยแพร่เมื่อ 16 มิ.ย. 2024
- Auto parts retailer AutoZone and its closest competitors are for now fending off competition from e-commerce giants such as Amazon by offering a lot of in-store service, huge inventories, and very tight local supply chains that can deliver parts in a matter of minutes. And investors think AutoZone actually has some growth left in it.
» Subscribe to CNBC: cnb.cx/SubscribeCNBC
» Subscribe to CNBC TV: cnb.cx/SubscribeCNBCtelevision
» Subscribe to CNBC Classic: cnb.cx/SubscribeCNBCclassic
About CNBC: From 'Wall Street' to 'Main Street' to award winning original documentaries and Reality TV series, CNBC has you covered. Experience special sneak peeks of your favorite shows, exclusive video and more.
Connect with CNBC News Online
Get the latest news: www.cnbc.com/
Follow CNBC on LinkedIn: cnb.cx/LinkedInCNBC
Follow CNBC News on Facebook: cnb.cx/LikeCNBC
Follow CNBC News on Twitter: cnb.cx/FollowCNBC
Follow CNBC News on Instagram: cnb.cx/InstagramCNBC
#CNBC
How AutoZone Is Holding Off Amazon... For Now
Auto zone is like home Depot. In some cases we want to see the product in person. Need it that minute.
james villegas whoops I ordered the wrong size let me ship it back it will only take a week or two 😂👍
@@exotik4123 not if Amazon makes an auto parts store
Sometime the lifetime warranty comes in handy too
@@2A5X4A You are absolutely right. I had to replace the upper a frames on my 2000 ford ranger. Five years later that warranty paid off this year.
If they only had the same size stores
Same reason Amazon isnt putting McDonald's out of business.
I need parts now not in 2 days.
I see no fails in your logic.
Lol all Amazon needs to do is simply buy some other auto parts shop or fast food restaurent and push them up until they compete with others and then they will have that segment too.
I don't think it would be hard for Amazon to take over them either.
@@gabbar51ngh You've got the idea. Amazon has historically lost money on Prime, but they divert their vast AWS profits to Prime for influence & marketing's sake. You could make the argument that the Whole Foods acquisition was partly that, and there's no reason the same trend can't persist with the acquisition of an autoparts store.
and they deliver too
@@devonrusinek5807 obviously. Same reason Walmart bought Flipkart.
Sales have gone up because the internet has allowed a lot of us to have the knowledge to fix our cars without holding off on repairs due to needing a mechanic
Hey guys chrisfix here
Yeah okay good luck doing that with modern cars. The manufacturers make it impossible for you to do any serious work on your car
@@Mason-dq7cf thats why i wanna hang onto my 04 celica. Looks neat for todays standards, mechanically simple, and the majority of the parts are shared with the older corollas
@@Mason-dq7cf not true. you can work on virtually any car available today.
Its actually dangerous to let amazon become too big because monopoly is an issue
Amazon already is too big
@@ivano2863 proof by the fact Bezos lost half his wealth in a divorce and still is the richest man and his ex wife is richest woman(gave away billion dollars like it was nothing)... my numbers maybe wrong but that kind of wealth shows one person/company holds too much power.. the scary part is Amazon is expanding into many other markets that affect daily life so they could potentially monopolize across many different industries....
Amazon needs to be broken up
Bring on the *Anti Trust*🤣
*antitrust*
Tdlr: when you need an alternator, starter or battery yesterday, not in 2 - 5 days.
Its TLDR not TDLR, learn your acronyms
@@utubevids1100 It's actually TL;DW Too Long; Didn't Watch
Starters and alternaters give you more of a heads up then a drop dead. Battery? Walmart, cheaper and get a 5 year no questions asked warranty.
Go to Car Parts Warehouse, if you know what you're doing, or whatever the local warehouse distributor in your city is, and get the part for half of what Autozone will charge you. And it's literally the same part in a different box...
Last week I ordered a garbage disposal from Amazon at 10:00am and they offered "same day" delivery. It was on my front porch when I got back from picking up lunch. I can think of 100 reasons not to buy auto parts from Amazon, but regarding the shipping time, they already offer a ton of items delivered to your home within an hour or two. They're an evil corporation that is willing to lose money just to put entire industries out of business and I wouldn't buy stock in any brick and mortar retailer as long as Bezos is trying to take over the world.
i like that you can borrow tools for free in those auto stores
#metoo. And if you pay in cash you get your money back instantly.
Eduardo Espinoza we like stores stop trying to be so greedy Mr bezos you made billions let other companies enjoy
And the check engine free scan is helpful. Just avoided payi g $200 by doing it myself. Just from getting a code from AutoZone
It's pretty cool, I have used their rent a tool feature a few times prior. Really helpful but i have started buying my own stuff, barely starting to do my own maintenance. Of course if i have the need for a part ASAP I will go to AutoZone but other than that I have pretty much stopped visiting autozone. Last weekend I decided to service my own Benz rather than pay 1,3k for the dealer to do it, i ordered the parts friday night at around 9pm, the parts arrived at 12am on sat. Plus Amazon had my Cars OEM parts fdom the brand they use, plus a lot cheaper, so in that sense I will shop through Amazon but AutoZone will still have a place.
Manny Martinez imagine not having ur own scan tool what a pleb u are
Because people like to change their oil in the autozone parking lots. Lol.
Turbocharged Dude 😂
Wait; you've seen this?
fer prz You haven't?
fer prz It’s common in cities where most people live in apartments. Finding an even plot of land to use is harder than you think
@@programSense bruh, in Altlanta at almost every autozone, theres at least 2 shade tree mechanics in the parking lot or even lurking in the store. They have their van or truck full of tools and will literally fix you car on the spot. And I'm talking even major repairs.
When you buy a part with lifetime warranty, you can take it back to Autozone when it breaks. Try that with Amazon.
Limited lifetime..you can exchange it once
@@dirtypaws6328 still better than Amazon in almost every situation related to OEM replacement auto parts.
dirty paws I work at AutoZone and at anytime any lifetime warranty can be exchanged for the same part or credited for a better quality part.
@@saulozwald7691 mighty proud of ya. Have a cookie 🍪🥛
I have and they sent me a new one. Even order a $400 dollar UPS for my computer. The batteries that came with it were defected. I contacted Amazon thinking they would just send me new batteries they refunded me the money cause batteries can't be returned purchased a new one UPS and then bought new batteries on Amazon for 1/20th price and used that UPS for another electronic device.
When a car breaks down people want parts right now. Unless your doing preventive maintenance then maybe ordering through amazon or online etc is a good option.
amazon sells a 2 pack of oil filters that is cheaper than the dealership or any parts store
Art Martinez I order all my filters ahead of time. I replace wipers every 6 months
I bought 30 oil filters off rock auto for 26$ lol and tons of other parts ive got stocked up like that, wholesaler closeouts are hard to ignore for basic maintenance parts
@ArtMartinez when ur car breaks down and need the parts now just run to your local parts store buy the part and at the same time order it from Amazon Ebay or ir preferred online parts store go home and repair your vehicle whenever u get your package just throw it back in the box you bought locally and return it you shouldn’t have any problem returning it since the clerks working at this places hardly even know what an alternator does or how it looks like all they do it’s look at the part make sure it’s brand new and do a refund on ur card, from time to time u might have to switch labels it shouldn’t be that hard heat gun and rubbing alcohol comes in handy and that would save you tons of money.
Amazon sells parts usually half off or 75% off what the auto parts stores charge. I rather wait a day or 2 than spend alot more money. I'll drive my second car or car pool if I need to.
I tried getting brake pads at Amazon. 3 orders and 2 returns later. I still don't have the right product. Needless to say I got my pads at AutoZone
CentralJA Some of the Autozone Duralast Gold or Platinum brake pads come with a lifetime warranty too.
Rock Auto...
@@SalivatingSteve They all come with lifetime warranties, but are you really going to keep your car long enough to change the brakes yourself twice? Are you going to remember you have the lifetime warranty with Autozone? Most people don't, in which case, again, Rock Auto.
And paid 50% more because you're to lazy to get a cheap local mechanic to advise you.
Look before you order. pay attention to what fits your vehicle. as someone who works on cars myself. i just order from amazon because its like half the cost for same parts. For example my rear rotors are 79.99 each at Autozone. Amazon had both sets with the brakes for 89.99.
I’m a TH-cam certified mechanic, taken classes with the best: Scotty Kilmer and Chris Fix
TH-cam Certified in Auto Repair
Yeah, but what's your Doug score?
@Randy SoCal you’re better off buying parts at your local auto retail store (AutoZone, O’reillys) than online stores like Amazon
@Randy SoCal What I meant was, I need auto parts today, not gonna wait 3-5 business
I love scotty. He has a unique way of running his repair videos. I like Chrisfix too. Im subbed to both.
When i need fake hood and roof scoops.
Also, windshield wipers aren’t all one fits all. So if you order online, you might get the wrong ones
Wipers are sold in certain lengths, know your size and its easy to order the right ones. Not rocket science.
Wipers come with adapters nowadays.
@@SullySupa yeah it helps to know the size but you also have to know what kind of adapters. I wish they did make them all the same, the j hook kind is so easy
I’m a TH-cam certified mechanic 👨🏽🔧
Same 🤣
Me too haha
@Masterr Laster Chris fix trained me well
I honestly learned all I know from TH-cam. I just turned 20 and I own:
'03 Civic
'00 Civic
'97 Celica GT convertible
'91 F-150 5 speed
'89 Kawsaki Bayou 220 (ATV)
'86 Suzuki lt230ge (ATV)
'17 Hawk 250 (chinese dirt bike)
All bought for really cheap since they either didnt run, or had issues, which I then fixed up at home.
Same here!!!
Most people don't know but alot of dealerships, body shops, and repair shops order parts from these stores because they get free delivery and same day service and wholesale pricing.
True
Also. They keep absolutely essential parts for maintenance and repair. That's most of what they do. I'm not going to wait for a battery or alternator I'll buy it somewhere right now.
@@jagtan13 exactly. For example, hey buddy where is your car? Oh its Parked next to the highway, waiting for Amazon to deliver a battery that I saved $11 on 😂. People want parts noww
yes. VW, BMW, Audi....warehouse their oem parts at the Napa locations in my city
Hell yeah commercial bring in 12000 a day DYI barely going to make 2500
I worked at an AutoZone warehouse. We had a store by the entrance. Some business would buy parts there even though other stores (maybe from other dealers) were closer because if the store did not have an item in stock, then they could probably get it from the warehouse in about an hour instead of a day or two. They were not a hub or mega hub, but they did not need to be with a major warehouse in their back yard.
On the other hand, the warehouse work was highly repetitive. With some changes in packaging, etc, I could see how many of our jobs could be automated with robotic warehousing, like at Amazon.
I’m a TH-cam ASE certified mechanic and AutoZone is my warehouse.
You might be ase certified but is the experience there. If it was AutoZone would not be your main goto. Get some experience first bruh. No flack at you though.
janin's tuning it’s my goto for black air freshener trees
Some things cannot be replaced. Cars dont breakdown on amazon primes shipping schedule. AND amazon allows ripoff sellers who rip you off. Ordering auto parts on amazon is a serious gamble.
What are you talking about? Prices on Amazon are lower than AutoZone with a few exceptions. They only survive because people are idiots and can't change their own windshield wipers.
@@earlspencer7863 auto zone is not a mechanic you go to to get your car repaired
@@1erinjames they literally said in the video employees will come out and replace them.
@@earlspencer7863 okay. Maybe you are not familiar with Auto Zone. Its a PARTS STORE.
@@earlspencer7863 i can tell that wiper blades are a trigger for you tho. The store does not fix vehicles.
Autozone is tight. Just go in show them a part and they bring it out.
As customer in a low population rural state, can attest to the efficiency of the Hub
and mega Hub system. Drive a 20 year old vehicle and required many new parts to fix.
Placed an order at another retail outlet and was told 10-20 day wait... not good news.
Skipped over to my local Auto Zone and asked again. Everything by THAT evening or
the NEXT day, and received all by morning... got right to work. I was very pleased !
Got a ticket for having a braking light out...You think I'm going to wait 2 days until I can drive my car again? Gotta be crazy
When you need a part or tool now, no amount of Amazon Prime is going to help. To be fair, DIY are not asking Autozone clerks for help. They go in knowing what they need. The free loaner tools is the biggest advantage of Autozone.
On the flip side, Amazon could break into this market by buying RockAuto and improve the search.
RockAuto is the bees knees. Same parts for $230 at RA vs $350 at O or AZ.
You know Amazon Prime is starting to deliver more and more products within an hour or two, right? I needed to replace my garbage disposal the other day and I noticed Amazon had "same day" delivery as an option. I placed the order at 10:00am and it was on my front porch when I got back from lunch. I'm about 2 hours from the closest major city too. I hate Amazon and everything they stand for, but man are they convenient. They're only going to continue improving their logistics and I wouldn't be surprised to see them offering auto parts in an hour or less, or buying an existing auto parts chain just to try to take over that business too.
Amazon prime is delivering same day these days
Robby but that’s mostly all major cities where it’s feasible to deliver within that same day. Even places like Napa will deliver the parts same day.
Amazon has prime now get your part within a hour (not everywhere yet). Most people have the option for next day with prime for free. As for tools you can rent tools locally at parts store free without buying the part. I do it once in awhile and return for my money back.
“Improve a car” ehhh idk about that one 😂 most people don’t buy mods from auto zone
Ricers go to AutoZone to "improve" their cars
Yeah I was like what?! :D
“Improve a car” the words ironically uttered when the camera is showing a unicorn phone holder.
Improve parts that are past their time.
Well hold on there, some mods are available that can be worth it.. Elderbrock is one of em. Lighting is technically a mod... Not to mention all parts that can be replaced when oe parts are discontinued, like throttle cable bracket on 69 Chevy.....
Also, stores like autozone, harbor freight, and Home Depot have a lot of old school Hispanic and Asian customers who don't usually go online to do their shopping needs.
Parts stores: Where the price is horrible, but the service kinda makes up for it.
paladain55 or the lifetime warranty
Amazon has the worse prices and shipping cost
@@anthonya6693 Not anymore. They cut you off after 1 replacement. Tried this out with the reconditioned alternators they sell as "new"
Duralast tools are decent and have lifetime warranty
@@paladain55 as someone that works at autozone the only starters/altenators we have that are new is the duralast gold, the regular duralast is a reman with a lifetime warranty and the only one that is a 1 year cutoff is value craft and they are not "new" they are labeled as remans so if someone told you they were brand new they were giving you misinformation and I apologize on behalf of the company for that
Finally, a retail company that *may* survive Hurricane Amazon!
For the time being. Amazon is starting to increase their selection on auto parts. They even have their own branding of oil. And most of their auto parts have 1 day delivery and in some areas like 1-2 hour deliveries.
@@Sulfen That's why I said "may".
hardware store are also growing.
Walmart has free 2 day delivery too. So Walmart is going to survive as well
AutoZone is fraudulent, when people realize it the stock will collapse
Yeah all those drivers for Lyft and uber auto zone is betting on you.
And uber and lyft are betting on self driving replacing you all soon
Agree with everything but the employee part lol.. Sometimes Auto Zone employees are dumb as rockkks. Makes me want to pull a Ron Swanson as soon as I walk in.. " Hi can I help you?" -- " I know more than you. "
I don't care if they know much, just give me the part I want.
For less than $10hr the company mouth writes ALOT of checks it's as can't cash
Check out a review of the parts store you go to, believe me not all Autozones have incompotent drolls who know nothing. There are some of us who actually know what we're doing and our staff are trained to do so👍
Jesus Cobos You can’t expect someone who only gets paid minimum wage or lower to be extremely knowledgeable about cars. I make twice what an autozone rep makes delivering food. They just need a job, and for 10$ an hour they’ll take anyone.
They are not mechanics so 🤷🏽♂️
"Wes-laco" lol the worst and funniest way I heard in a while, I'm near there😂😂😂
“Get in the zone, Auto Zone”
Overpriced zone
The O'Reilly jingle : Oh, Oh, Oh O'Reilly - Autoparts!
Timothy Keith I was just about to type that xD. I guess great minds think alike 😁😁👍.
when you're in the middle of fixing something you don't want to wait a day or 10 every time you need a part...
You do know Amazon has prime now (not in all locations yet) even just prime next day on majority of parts. Just a matter of time before they take over the parts industry like they're currently working on groceries which require quicker delivery times.
@@dco5055 I don't think it's a stretch to assume more people work on their own vehicles in rural areas where they have the space and where amazon doesn't have next day delivery. even still there's usually a store closer.
Advance auto has better prices, but Autozone has a bigger selection of parts.
Bigger selection of junk that you'll replace over and over.
I've had quality issues with AutoZone parts.
Napa is king
".. 7-8 years sweet spot"
Toyota: hold my lug nut
Toyota will need brakes well before that, probably some bulbs and headlight restoration aswell
@@bryanwhite3021 IDK about bulbs, but headlight housing restoration or replacement - oh yeah. I see the cloudy headlights on every other Toyota I encounter.
It's "8-12"..7-8 is when warranty expires.
Idk why im watching this video, i got a 30 page essay to write due tomorrow
Looks like we found your topic
Procrastination.
Easily distracted ?
Did you write that essay?
What is essay on, for what school and did you finish? Also don't forget to use Gramerly as spell check sucks. Last tip- read it out loud when done you'll be amazed on how many errors you make.
Never thought I'd be fast clicking on a newly uploaded CNBC video...
I've noticed Autozone stocking more inventory. They have what I need in stock or ready the next day. Some stores stay open to 10PM. It's easy to make a run to Autozone several times when you're working on your car. You can't do that with Amazon online.
If GM keeps making cars, Autozone will make money. Junk needs repairing all the time!!
I think you mean anything other than a Toyota.
I feel like they're forgetting that allot of their sales come from repair shops too. Napa and other parts stores usually have at least 2 delivery drivers working at anytime
... a lot...
No they don't no repair shop I've ever worked for used AutoZone except for spark plugs in emergencies. A real mechanic would tell you about the quality control with AutoZone
@@janinstuning5495 I don't know about your personal experience, but I only ever had 1 problem with a part bought at autozone.
an alternator, for a 66 Plymouth, Which i bought at o'Reilly.
Other than that, Ive had good experiences with Autozone.
@@janinstuning5495 what about Napa though? Because almost all repair shops really did use though
@@95blahblahhaha I like napa just not duralast. AutoZone make parts in house, which the workers can care less for quality, or assurance.
When you need a part you need it yesterday and most auto part stores in an urban environment can get you that part usually within 2 hours.
Their customer service has always been phenomenal just a bunch of folks who love helping hard working people keep their cars on the road 🙌🏾
I always go to Autozone. I have bought cheaper parts in other places and they did not last. I bought some parts a bit more expensive in autozone and it still working today.
They can't beat WalMart's oil.
They can't, but they usually sell in a bundle package with the filter which comes out to almost the same price. And at least for me there are auto parts stores everywhere here in a very close proximity compared to Wal-Mart.
All autozones have a secret $18 deal 5 quarts of oil with a filter. They just dont put it on there sales add ask me how i kno
How do you know lol
Used to work there and im awesome so i kno these things
@@mecool2152 I need to change my oil soon, so I just ask for the $18 deal? Or how do I ask them?
This was a good editorial. Especially in times like these where the online stores are as powerful as they are. I don't usually buy much in a store anymore but food and yes auto parts. This report was appreciated.
I have given up on local parts stores. They mostly sell accessories and candy, and don't even stock what you need. I can usually get parts just as fast on Amazon and it comes straight to my house. If you actually monitor your car or take it for routine inspections to someone you trust, you can find issues before you "need the parts now" and order them in plenty of time to do the repairs.
Me: "Hi Autozone employee, I need this exact part number. Your website said it is in stock and I'm in a huge hurry."
Autozone Employee: "What kind of car is it for?"
Same thing has happened to me, a few times. I look up the part number and availability online, but the employee insists on the make and model of my car.
I guess they’re just trying to help, no offense intended but I bet people accidentally mis-identify their car
@Ben Mason it's true. I've given them the part number but they still ask for make and model. It's kinda annoying.
It happens at the dealer too, they are just trying to make sure you're ordering the right one. That's what my dealer told me even though I knew the part number. He told me some people think it's the right one but it's not.
@@thehighllama8101 Me: I need a new set of wiper blades.
Assistant: Is it 2WD or 4WD.
Me: naW MAn ItS GaWT 6 wheels
Where else can I drop off my old used oil
I know for New York State, there's a law that any place that sells oil must accept used oil for recycling. However do note most stores are unaware of this and are unable to properly recycle it if you care about that.
In the drain
I usually flush it down the toilet not even joking..
serbia991 lol it doesn’t stain your toilet when you flush the dirty oil?
@@serbia991 it would be a shame if someone reported you to the EPA for illegally dumping chemicals. Lol
I’ve ordered parts from Amazon. I’ve gotten the wrong parts and used parts sent to me. Their prices are unbeatable in some cases, but the time wasted in those events makes me not want to purchase parts from Amazon anymore. Not to mention Amazon has a problem with counterfeit items. I only buy from Summit Racing. I’ll go to Autozone if I’m in a pinch and need the part quick.
Burningpoop and honestly RockAuto is more reliable than Amazon on most of the common parts.
Happened once to me and I no longer take the risk unless it’s the other car and I can incur the downtime.
A lot of counterfeit parts too, just search in youtube how some amazon sellers sell fake spark plugs 😔. That will mess up your car 😤!
I actually use rock auto most of the time. Their shipping is high, but even with that included, prices are much much cheaper for the same brands. I do usually buy consumables like brake pads, rotors and other similar things at autozone purely for the warranty.
I’m with you on using Rock Auto.
I love this video, I started working as a part delivery driver and got promoted to commercial manager and from there I went to go work for a shop . All this is pretty accurate.
I worked at my nearest Autozone and it helped me a lot to get a auto mechanic job and gained more skills because I was replacing wipers, batteries, bulbs if they are easy to get to and air filters.
Shout Out To AutoZone & Their Employess. They Definitely Are Convenient & I Always Make Sure I Tip An Employee For Installing Or Changing Anything On My Vehicle
They're not allowed to accept tips... Which employees at which store?
Jeff Goddin autozone employees have to install batteries, wipers,light bulbs, diagnose check engine lights, test alternators/starters etc... just to get paid minimum wage. Until auto-zoners get paid a wage they deserve, they should be able to keep tips without assholes like you trying to snitch on them
Kenny Moore as an autozone employee, I appreciate you buddy
Jeff Goddin wow what a narc lmao
@@edgarlarios5468 Oh, I know, but don't tell that to your DM. And when the lady who gave you $20 for changing wipers in the rain (I worked in a fancy neighborhood) comes back to announce to the store and your store manager how helpful you were and she gave you $20, don't expect your store manager to be happy. Just saying, watch your ass, and I know you don't get paid enough. Try changing batteries when it's 5 degrees for $9/hr in Cleveland, my friend. Can't even get overtime.
Amazon sells counterfeit “OEM” parts!
For example Honda timing belt kits.
Exactly! And not just from 3rd party sellers. The purchasers for amazon are either robots or idiots.
People must not realize autozone isn't just a store front. They wholesale parts to all the local auto shops.
Glad to see them being successful.
I'm partial to O'Reilly's. EXCELLENT customer service.
There are a lot of car parts you can still only get from a dealer and aftermarket parts are often inferior than oem
as a parts salesman at a local dealership, even we use Autozone now as our preferred “aftermarket” parts supplier. sometimes those used car jobs need a last minute ball joint or brake pads, the “Hub” near us delivers parts within the hour guaranteed... AND the Duralast brand parts come with their own parts warranty, often times equal to if not better than the OEM equivalent parts...
I usually buy everything on amazon but recently needed a car battery that was very unique (big, reversed terminals). Amazon had it on prime but autozone had it in stock locally and $20 less. They even carried it to my car.
Hard to believe anyone beats amazon but autozone really does.
Whenever I compare prices on synthetic oil it's measurably cheaper at Amazon.
dannydaw59 Walmart...
Walmart sells brand name oil at very good prices.
Walmart is the best place for motor oil can't beat their prices.
Mobil 1 for 28 for 6 quart case at samsclub. Can’t beat it.
We all have something in common: We found cheaper motor oil someplace other than Autozone.
"Car parts are not recreational"
Tell that to the turbo kit I have
And my avant garde wheels. Neither we got at autozone though
The Turbo kit is not recreational...it's a NEED
A bought a recreational fuel pump for my ride.....
Malone and Hyde opened AutoShacks through the SE, including Jackson, Mississippi. After leaving a small store in 2006, they have returned to a location less than 1/2 mile from the previous store. And this time it is a mega hub.
Shout out to O' Reilly in South Memphis, tn. I went to 9 different part stores for a $60 Pulse Modulator. Nobody had it in stock. GM wanted to charge $180 for it. Then I went across state lines and eventually found what I needed. All in all 8 hours of looking and an hour to put the thing on. And i just recently bought the top of the line alternator for my truck
Autozone is then taking the playbook of extinct regional chain auto parts : the retail , the warehouse , the jobber , and the two stepper.
They ate the independent regional competition alive on pricing wars and are now operating as your traditional regional branded program chain ( Napa , Carquest ).
The move from DYers into professional installers probably meant no more stocking just the Chinese junk but also the white label aftermarket stuff.
Gotta give to them. They have their stuff together. And they are increasing store count in Brazil. My guess the whole LATAM is fair game.
Interesting angle, I'm starting to see some autozones (likely hubs) open 24 hours while supermarkets are cutting back hours.
Hey guys, love your reviews :)
Interesting comment at end to the 'tune' of the effect of electric cars on demand for auto parts is unknown. I think it could be maybe reasonably deduced?
We own 9 cars in the family with 5 drivers: 2 4x4's, a people mover, 3 sedans and a convertible...and now 2 Leafs (Leaves?). Didn't want to buy one after last grocery getter was crashed, but now ended up with two of them. They just work so well for us, albeit with limited driving pleasure - in my view.
What we didn't count on, apart from the fuel savings (we have a lot of solar so power use largely offset) was the almost total lack of servicing apart from washer bottle refills and tyres.
We live on edge of town and often up late so public transport weak for us. Still love ICE but can see the massive change coming. I watched this article and thought with all the shots of parts, don't need that, don't need that...
Given the great analysis CNBC does, this could be a great topic for review in future :)
When part is in-stock people will pay extra to fix the car same day instead of waiting for shipping.
Great reporting/analysis, thank you.
That because Amazon isn’t in the zone
Lol underated comment
You literally never get what you expect when ordering parts off amazon I swear I must have the worst luck
So true. I am a DIYer for many of my cars services. When I need something ASAP, I go to Auto Zone.
Auto zone is expanding, I live in Mexico and a new store just opened in my city, before I had to drive an hour to the closest auto zone.
When you need a part, you need it right now, not from 2-5 days.
Do the cartels demand money from AutoZone for "protection"
@@MrTmenzo I guess so, it heard most bussines here have to pay a few had closed.
One reason is when you need to change your water pump or alternator it's typically an I need it yesterday problem. With auto parts, a part of the population likes to get some assistance from the guy behind the counter, and amazons auto parts tools for filtering by car and part are pretty mediocre.
If you are competent to change a water pump, you know you can get it half price, same part, same warranty, same availability at a local warehouse auto parts store...
Can agree for the mediocre part. My car was sold as both a coupe and sedan and certain parts from the coupe don't fit the sedan, but Amazon always has at least one part from the Coupe listed as compatible for my sedan, when it isn't...
Previously I would go to a physical auto parts store, mostly Orielly's or Napa. Now I use Amazon and occasionally Ebay for nearly every part. I will look for an OEM part as priority and cross reference the part number through a few websites, i.g. RockAuto is my favorite for looking up part numbers. Amazons part confirmation is not reliable enough to confirm fit on its own but it is getting better. Amazon has the best prices, I can easily get OEM parts from amazons own stock or from well rated sellers and 2 or a few days of waiting doesn't bother me too much as I have a second vehicle to use while the other waits for parts. So far I have only had one issue with amazon, where I received a tensioner box with no belt tensioner. However, after a short 5 minute call with amazon, they overnighted me the part and I have since had no issues with them.
They recently opened a mega hub near me. Not only does this location have many more parts than a regular store, it's also open 24 hours.
It’s simple, you don’t want to deal with returns online. Exchanges could even take weeks.
4:06 I know I-95 in Miami when I see it lol
I like these CNBC competition comparison videos. Autozone and Napa are one of few retailers I drive to, to get good reliable stuff.
I’ve been maintaining my own cars since ‘95. I find I prefer to hold the part in my hand to make sure it is the correct part. Most of the time it is, but when you have a broken car to fix now it makes all the difference.
Nowadays I drive two classic Mercedes. They don’t carry many parts for my cars since they’re not that common. Stores have even stopped selling wiper 19” refills (or any size) as everyone has the whole assembly instead of just the rubber. I order online or at the dealer and have no problem other than I have to wait. That’s why it’s great to have the two cars.
cough Rock Auto cough
GarageWorker Rock Auto is amazing.
@@SalivatingSteve Even Autozone employees buy their parts from Rock Auto...
Cheap Chinese parts no thank you.
Ahem, JC Whitney
308328928 🤔 I do like me some JC Whitney.
Autozone is my number one choice for parts, then o'Reilly's, then finally amazon if it's a rare part.
A1 auto.com is a great place. Fyi i do work for autozone
I’m not a fanboy so I look at what’s cheaper in everything first
Advanced then napa then autozone.. advanced for the ongoing coupons they give you, napa for the always knowledgable staff, then autozone for last resort!
I think it was really smart for them to start linking up with mechanic shops and I think they really need to start focusing a lot more of their business towards that and the reason why I say that is because a lot of people in this generation have no idea how to work on a car and they're not mechanically inclined therefore I see a lot of people just going to the mechanic and letting them deal with it
Online car parts are way cheaper than in the auto parts store. There is usually a 100% markup on in-store price vs online retailers from Amazon or EBay. From unit bearing hubs to engine management parts like a map sensor the price diffetence is Night and Day .
I have more than one street vehicle so if one needs parts and can't be driven I just drive another ,but most of the time things give early warning long before it's actually broken, so if you order parts before you are completely broken the 2-3 day delivery time is usually no issue.
Amazon charges to much for heavy/bulky items to sellers so it’s not cost effective. Something weighs 25 lb it’s 4dollars plus .50cents per pound and then storage fee and amazon 15% adder on top
Lmao its weslaco and he pronounced it welasco 🤣🤣🤣🤣🤣🤣
Lifetime Warranty on LOTS of parts. from brakes to clutch packs! That is nuts!! No one can compete.
Being able to trade in your warrantied battery no questions asked is huge
Amazon is also know to send knock off parts when you order off them. At least at autozone i know what I'm getting
Right To Repair is becoming a bigger issue with newer vehicles.
It wont be for long. I needed 2 simple MAF sensors for my G37 which comes with 2 intakes. Autozone had the cheapest one for $195 each. I went on Amazon and got them for $30 each. Worked just as good
Secondarily, Auto Zone has IHO a better computer parts system.
The data input yield part # and accurate visual drawing or photos.
More detailed interchangeability and several price point options.
The counter personnel were well trained and had actual experience.
Also respect O’Reily Auto parts for similar reasons, nice to have both.
Amazon proof. One of the few! Nothing worse than ordering a part online and waiting. Then Getting the wrong one
or defective one like a bent shaft on a distributor.
Az has loan a tool, availability, lifetime warranties, person2person solutions, and can correct mishandlings in seconds. Refunds as needed. Plus a place to break down at, where you will be able to recover and head out on the road again....not going anywhere soon.
Yes. I as a 👧 love the tool loan because then my husband wont be able to take and loose my tools cuz they are on loan...
Love 5hat
I buy my oil and filters on Amazon, Walmart is often the cheapest to get a 5-quart oil jug. Service parts like brake pads/rotors are actually priced very well on the Amazon. Tire prices are usually the best on the Amazon. The only place with lower tire prices would be Sam's Club/Costco when they offer their $80/free installation for a set of 4 tires.
I plan ahead buying parts I'll need like oil/gas/air filters...brake pads...wiper blades..etc
I buy at Rockauto...stock up when they have close outs /clearance sales. I have bought spare fuel pumps/ starters / alternators / timing belts / etc when prices get cheap.
Saved lots of $$... and have parts on hand when needed.👍
I’m just scared to order parts offline because I feel like I’ll end up with the wrong part lord knows I always make ten trips to the store
Rock Auto is your friend. You can't go wrong if you put the correct information in about your car. I order from them all the time and never had a problem. I just ordered a new alternator for half the price the auto store was selling for a remanufactured one.
For basically free your parts are delivered by a kid in a rotted out GMC Canyon or Chevy Aveo
Nissan Frontiers in my area
Dankvis or Nissan Versa
......we have 2017 to 2019 fleets. What unfortunate store has to deal with such a horrid fleet 😂😂😂😂
Jesus Cobos they actually all have 2020 Colorado’s right now so your fleet still sucks lol
Ok and?
Another reason I’ll still go to autozone is because Amazon and eBay have done almost nothing to protect the customer from “fake” oem parts. They still carry top of the line knockoffs as the real thing, knowingly.
Pretty much why I go there. Even with same-day shipping, you'll have to wait for it to come in; then when that happens the day is coming to a close. There's nothing like buying the part, replacing the old one, and getting it on the road again within a 4-hour span...
Amazon only goes well due to having a good postal service... if they had a terrible postal service like Australia Post then people would prefer to go to a brick and mortar store.
... can tell you dont know about the USPS..... goo luck getting mail on time. or even getting it... amazon delivery or fed-ex i know when it will be delivered and reliable.
@Annon Cannon that matters why... mine is green with a white M in it.. it sometimes changes colors for no reason but google feels like it.... does not change the fact... the only reason amazon is doing good is capitalism. if not the government systems its the private corporations. USPS is in debt to the point of crazy. UPS, FedEx, Amazon delivery are all profitable operations. why because the government sucks at everything. can not name 1 program the government does correct except war and even that is not the best it could be.
@Annon Cannon na i'm on that republican i don't really care much about anything unless it makes me money... skin color does not make me money so i don't care. the color of something just does not mater... its the functionality and productivity... capitalism at its best. more consumers you got the more money you can make... i will never refuse a good paying customer... if i don't have what the need it will find it or make it happen. MONEY MONEY MONEY!!! seems like you care about race and color to much. im still waiting for you to explain how my comment is racist or the fact you are black changes the facts. USPS sucks... www.businessinsider.com/amazon-fedex-first-usps-volume-drop-2019-8
The US Postal service has delivered nearly everything I was ever expected (2 lost items though). So it's def fair to say they are reliable.
CNBC, great video! Enjoy your Wednesday!😍
I bought a windshield wiper on Amazon--no instruction for putting it on, struggled to install it for ages--and it broke in a few weeks. I went to AutoZone and spent 3x as much, and the guy walked out with me and popped in on my car for me. It's held up great. So yeah, I can believe this.
I worked in a few different parts stores in the past and I really don’t think they’re going anywhere soon. If anything Autozone, O’Reilly, NAPA and (maybe) Advance will continue to grow to an extent. If I ever need to do a warranty swap I’d rather drive to the retailer and pick my merchandise up at the counter vs calling a 1-800 number or going online then having to wait 2 days with limited to NO transportation. The only car parts I buy online are mostly accessories and minor wear parts that I don’t need right away, ie filters, aftermarket lights, window switches misc knobs and buttons if the price is right. Amazon does have good prices on accessories like vent visors and hood deflectors.