AIRLINE IS STEALING MY MONEY - AVOID OMAN AIR!
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- เผยแพร่เมื่อ 27 ก.ย. 2024
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This is a comprehensive Flight Review of Oman Air.
Class: Business & Economy
Route: Chennai (MAA) to Dubai (DXB) via Muscat (MCT)
Plane: Boeing 737Max8
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I think it's deeply immoral and reprehensible that so many companies outsource customer service to other countries AND then hide behind those cheap call centre staff to take customer anger and claim they are company representatives when they're just working for a subcontractor WHILE the responsible decision maker or any of their direct line staff will never answer to one single customer by design of the system. It leaves individuals, families, or staff of customer businesses absolutely fuming - this when dealing with a large range of aloof international corporations these days.
I totally agree with josh on this. Imagine a poor family saving up their money to have a nice vacation and then their flight is cancelled. 😡Imagine they are trying to contact them and never get back their money so sad!!
that's against the law, they can sue.
You have a lot more patience than I. I think I would have given them a window of time for a refund before requesting a credit card charge back or have used any travel insurance purchased for the trip to get my money. There are zero excuses for the airline to withhold a refund for longer than 45 days unless they are having serious cash flow issues.
cry more
Travelled with this airline for years, no issue at all. One of the best in my view.
Just wait for your time please.
I personally think oman air is one of the best airlines you can fly. Lovely crews and very welcomed always
At last some truths🙏
They should have to pay interest on delayed refunds.
Depends on the jurisdiction. In Germany, the company would have to pay about 4.1% interest. I just successfuly sued Ryanair and the German Railways, so I can say: It works 🫣
The problem with this is that until recently, inteŕest rates were negative.
@@martinaltmann4031 No. The "Verzugszinsen" were never negative
@@martinaltmann4031 you do know interest is not the same as in default interest? Maybe know what you’re talking about before start commenting
@@chelsea_Xxo you don’t have to be so rude… maybe he didn’t know but so what..
Thanks Josh. A professional to the end - you didn't let the lack of refund cloud your judgment on the flight. That's why we can always trust your reviews to be honest.
Flight reviewers definitely are a positive in general for the aviation industry.
At least the ones that don't just fly business or first and don't show the bad parts of the experience
Always pay for your flights with a credit card so you can simply issue a chargeback if the airlines fool around.
Can't the same be done with a debit card?
Have found each and all my flights with Omar Air on larger planes, great service, beautiful meals and great choices of wines. I’ve never flown on these small plane as you are flying on. I’ve always had 4 windows to my seat and a 2 meter long bed. Fabulous experience.
Good to know. Thanks Josh. Will avoid them. But within 3 to 6 month if paid with credit card you can open a chargeback case with your bank and normally within a couple of days you get your money back.
This what I learned when my holidays was cancelled. I spent hours on line to get more money back. My friend used credit card. Company what provide holidays know about chargeback and give him money in few days not like me.
Ohhh I can't believe it, all of my favorite airlines are being called out! First Qatar by Simply Aviation, and now Oman Air!
I just flew Oman Air on a flight from Milan to Muscat and then back to Milan. Business class was very good, the food was delicious and the seats were super comfortable. The only thing that was a bit under the level of business class was the crew that was very serious and not friendly at all…but for the rest everything was really good
Great video! Another airline that does not refund your fees is tap air Portugal!
Tão verdade.
Lufthansa???
Latam says hi
and EasyJet. I've been waiting 5 months and they gave me 3 false reference numbers saying they transferred money to me. my bank says the transfer doesn't exist.
TAP Portugal: That I cannot confirm when my flight was canceled to Toronto from India due to Covid-19 I got a refund voucher plus 500€USD …. And about the crew try Lufthansa to India …..I waited 2.5years for refund and after that they returned only a fraction
I feel that I’ve just been a bit too lucky with Oman Air. I’ve flown with them for 19 years now, and the only issue I’ve had with them were their ground staff.
Hi im planning to fly with oman air this 24 nov can you share wif me for lay over for 19 hrs is there any visa charged or if any how much is that? As i wanted to go out and stay one of the hotel.
@@HanyAnysa its fucked up sis trust me
@@HanyAnysa use another airline like Emirates one
Thank you for being so tenacious and standing up for your rights! Because it helps everyone around you as well!! Go Josh!! 👍
Airlines that with hold refunds is basically theft. No excuse. Stay safe Josh x
So many of them behaved like that during the pandemic...
It is great that you and fellow flight reviewers really make a difference for all of us. For that we thank you, but it shouldn’t take you guys for airlines to improve.
At least you had friendly, helpful staff at the airport before the flight!
I flew on London to Muscat in economy and they were ok.The Muscat area also has a very good public bus service which saves wasting money on taxis.
I fly first and business all the time and I have never seen a colder onboard reception for premium pax - when the stewardess just saw your boarding pass and pointed left 😂 if they can’t take you to your seat, the least they can do is smile !!!
While some likely see you as an annoying "troublemaker", I like that you don't take crap from companies. You're assertive but professional. Glad to see it. Freut mich sehr.
You inspire me to travel. I have been retired for 2 years and I think I will "put my nose in the wind and go". Thank you and maybe we will pass each other in some airport one day.
And i was excited for it to join the Oneworld Alliance, hopefully it will get better
Yes during my last vacation I flew Oman Air from Dammam to Muscat Oman 🇴🇲 and from there to Sri Lanka 🇱🇰 . The Aircraft is sooooo small and even the passage way is too small and you can't walk with our hand luggage. I'm not complaining about their refunds but the Aircrafts are too small.
They are keeping B 737 in short distance but if you fly more than 5 hrs they operate big flights, they have big flights like 787 Dreamliner, Airbus 332 nd 330
@@asiyamuscat-oman2283 or maybe hes too fat to fit in the passage way coz what i have noticed its one of the most developed airbridges in the world
I can tell when you're super happy: those dimples become very prominent! Great video, as always! Happy travels
I have a pre COVID credit with Qantas' LCC Jetstar. Apparently I have until the end of 2023 to use it or it will be cancelled. No question of a refund apparently. I'm doubtful about flying anywhere with Jetstar now because post COVID they have repeatedly stranded passengers in Bali, Honolulu and other places. I could end up spending more than the credit is worth to get a ticket to return home on another airline.
Yup Qantas/Deathstar make Omanair look like paragons of virtue.
@@carolinelane9599 Thanks for the thought Caroline but I don't think Qantas would honour a Jetstar credit except in emergency conditions. It wouldn't cost anything to ask though.
Oman Air and Josh, someone should really make it into a sitcom sometimes
As a guy who lives in Oman itself, Oman Air does indeeed have issues, it's insanely congested, the food is.......well, let's not get into that, and mostly the lack of transparency. It's quite the shame that an airport like Muscat Intl has to house Oman Air.
Mashallah, I was a Freq Flyer with Oman Air for a short time and it was so bad I left and became a high-level Freq Flyer with Etihad instead. Was so, so much better. A bonus was my parents moved from Al Ain to Abu Dhabi, so Etihad was better for me from Australia to Abu Dhabi. The product on Etihad in J and F cabin is so much nicer than Emirates ( which is mediocre and dated, like at the time it was really 6 abrest in J on the A380 and B777, wtf! thankfully it's now a standard 4 abreast, emirates was a forerunner in the 90s, but took a dive in the late 2000's )
In any case, I give SQ my money now as they are by far one of the best and most consistent carriers I've travelled on in the last decade.
Fantastic staff, great lounges at T3 in Singapore, especially 'The Private Room' and ive always felt taken care of, and that it was worth the money.
Also if you're not a Muslim, you can guarantee that you get a bad treatment
Oh man, Cahill, I felt lucky myself after hearing about 2 year delay in getting your refund compared to mine 1 year for the refund process.
I kept calling and sending email and even using their social media page. Finally, after 1 year, I saw the amount credited in my account.
Definitely agree with you ! We flew with them for years & really enjoyed the flights but when Covid hit, we couldn't get our Business Class tickets refunded - $12000+....!
NEVER AGAIN !
'Oman Air' more like an OMEN! If I ever need to fly anywhere I would look on Josh's list first to see if he's flown with them!! Happy Flying everyone!!! 💖
Air Canada kept my $2000 refund for 2 years. Finally got my refund.
Love your videos they are so honest I hope Oman air can make a comeback soon
It's absolutely baffling as well as bizarre for a national carrier like oman air being such careless and not able to issue a simple refund for 2 years..I mean that's understandably frustrating...
If WY or any crew needs to find if Josh is on their flight they should scan only on last 2 rows of any class cabin. 😊😊
I would never fly this airline..thanks for your honest review..
Thanks Josh for your comprehensive review. I have flown with Oman Air four times in Business class and I have found them to be excellent. The food was some of the best I have had in the sky and the service was outstanding. I would fly with them again. It sometimes the crew on the day that makes a difference, I recently flew Japan Airlines business and found their service to be excellent but I found the food disappointing, I also found the hard product lacking, no cameras, bad navigation map and entertainment . I expected better.
The aircraft was a 787-8 so there is no excuse.
Hi Josh. As others have mentioned if you used a credit card to purchase the flights you should be able to arrange a charge back via your card. Good review as always
There is a time frame for that. 2 years is well out of the time frame. They know this and delay so you lose that option.
@jasonb9652 Not if you lodge a claim as soon as the first attempt to get the refund fails. Some time ago, I had to deal with a dodgy retailer who kept sending emails promising immediate refund. I lodged a claim with my cc around two weeks after the first email and they told me to wait, but in the end they arranged charge back about 2 months later.
Kudos to you Josh 👍☺️👍 for your reviews on Oman and other Airlines that you do, so glad that these Airlines watch your review videos and learn how important it is to treat passengers whether it's economy to first class. I watch you, Trek Trendy, Non stop Dan, Noel and other's to name a few to get ideas for flight's and such. Just want to thank you and wish you a happy and many safe travels ☺️
Wait. If you tell them that the call is being recorded for "Training Purposes", doesnt that mean the operator will think the call as a Mock/Training call? Wouldnt Telling them that the call is being recorded for "Legal Purposes" give faster feedback?
Since you are flying Oman again couldn’t you apply the credit from the ticket (waiting on your refund) towards the purchase of your current one?
I worked for a call center that supports a global automobile company, one of the most well-known. I was stuck between the customer and the company. What that customer service agent said, as you say, is the standard response to such inquiries. That job was the worst I've ever had. Refunds were only done when legal action was threatened. Even then, it would take another sixth months. The agent and likely his supervisor has no power to make it happen. Additionally, promise that you will take it public and how you will do it. You are doing a public service.
Great video and review. Right here where I live. AirAsia is a nightmare when it comes to refund and handling of delays and cancellations. Just wondering how they're still selected year in year out by SkyTrack as the world best low cost airline.
I have subscribed to your YT channel just few days ago since watching your flight from Dubai to Tel Aviv via El Al Airline. I find it very interesting. So far, I have watched 4 or 5 of your videos. I like your style and the calmness of how you handle the situation of the robbery of Oman Airlines. Thank you so much!
I flew Muscat LHR recently on Oman and the service was pathetically slow. Food trays were lying on table for so long maybe an hour, that a good chunk of pax decided to dispose it themselves and get on with it.
At the same time, on all 4 of my flights on Oman, air conditioning was switched off when the flight was on ground! So suffocating!
Muscat Airport is great but Oman Air, not so much.
Edit - meal was great though
Excellent video Josh! I just joined your channel recently but binged watched your last 3 years over the past few months haha. Definitely appreciate you taking us along on your adventures!
Good on you for outing them. We need to be told whom to trust, and not to trust.
Lets be clear. The treatment a "famous" TH-camr receives walking around with a camera, is very different than the average person receives
My camera is barely visible tho 😅
Josh do you use a beaten up bag to try discourage theft? Also for JNB to FRA do your recommend Qatar, Lufthansa or Emirates (business or first)?
The bag is actually pretty good, but it doesn’t get handled very nicely. I recommend Qatar for sure or LH on First since they use the 747-8 on that route.
@@JoshCahill Thanks and it looks sturdy as heck just a bit paint chipped!
21:50 "I hope you understood what I said" - good confirmation by the guy in the reception😀
Should've gone to your card issuer (bank, american express, etc.) are raised a charged back
You got your food in 9 minutes because you're the only business class passenger. I expected much faster service and crew talking to you.
Josh that was a very informative review . The customer service and refunding issue debacle was certainly an eye opener. An airline to avoid I feel . Keep up your great work !👍
Extremely balanced assessment of Oman Air given they owe you money..kudos!
In my opinion, this is the best aviation reviewing channel in the world. Keep it up! Also, I wanted to ask which airline is the best in your opinion.
Very true, during covid never got a refund and the voucher given was valid for 2 years which couldn't be used as the flight didn't start
Josh: Got scammed by Oman Air.
Also Josh: Books another flight with Oman Air, giving them more money.
Also, it appears that all the staff Josh interacted with in this video were quite abrupt.
That’s what he does for a living. I’m sure you are aware of that. Same case with Malaysian Air. He kept on flying with them despite those unacceptable treatments the flight crew gave him.
Instead of making fun of someone or trolling, let’s be broad minded. Just a reminder my frnd his wiki says “ AIRLINE CRITC / FLIGHT REVIEWER “. Giving second chance to an airline is not getting scam ! I believe it’s fair & wise decision to give them second chance ( in order to change ). Don’t you think it’s kind of his job ?
Airlines like that really worry me to fly on. It makes me wonder if they cut corners on matinence and safety costs. Disgruntled pilots etc.
I actually love flying with Oman Air. I had a fantastic experience every time and definetley can recommend it.
Thanks for taking one for "the team" Josh. Note to self : Delete OMAN AIR from the "to try" list.
I had actually put them in my "to try" list based on a few other reviews. I only try airlines that do NOT have any credible negative reviews. Hence this gets Oman Air cancelled off my list.
Pity...
yeah give em a miss, a friend recommended oman air, as she was a freq flyer to there from the UAE,,, i was offered a status match from both EK and EY and they totally lied and denied the match even after flying a few J class flights.... the flights i took were crap, with delays and vad service, and ill NEVER fly them again! A complete joke, no confidence in them.
@@mwethereld thanks for sharing!! This is the kind of things that should be published and educates the public better. Airlines that behave this way do not deserve peoples' hard earned money
There is change in management now and things are much better, very sorry for the troubles, as an omani I am very upset about this. But I have seen other reviews and they rate Oman air very high.
I've flown with Oman Air a few times both business and economy. I really couldn't fault them, especially the cabin crew. Every time it has been long haul so maybe the problem is with the shorter flights like the one that you just took?
I don’t think so as I’ve flown a lot of times with them and have flown shorter flights with them and they are a great ariline I don’t know how this dude got this bad experience but who knows last time I flown with them was in 2021 I think
Yes I've been using them for the past 6 years and no issues, very satisfactory
Oman Air is joining OneWorld in 2024. They better improve their services before they join. Food loaded at MAA is generally good. But it depends on the airline.
I flew CMB to MEL on Sri Lankan Business last month and the service was excellent! You were right about them.
American Airlines is the head of One World they are not known for their good customer service or their in flight service. Oman will fit right in.
Hi Josh, Hope you get your money back soon. Very unfortunate that Oman Air has done this to the passengers. I had booked Emirates from SIN to JFK during the covid season nefore it broke out. They did reimburse the amount as soon as all flights were cancelled,. I didn't have to even make a request. They initiated and paid back without any delay. Waiting for your flight details to Israel. Take care.
lier
I'm really surprised to read about this and also your second negative review of WY because they're my go-to airline whenever I travel from KHI-LHR as they have the best J class fares and I also like the fact that MCT airport is not like DXB or IST where you have to walk miles and miles from gate to gate, its fairly quick and easy to make your connecting flight. However in all the years I have flown with WY I only had one bad experience when my flight from KHI-MCT was slightly delayed and while I made it in time to the gate to board the LHR flight, they didn't allow me to board as they said my bags would not be able to be transferred to the LHR flight on time so they would put me on BA departing early morning (it was 1:45am at this point) and I should go and sit in the J class lounge (I was in J class) till the departure time of my BA flight and after a while they brought my BA boarding pass from MCT-LHR and assured me I was in J class but by the time I boarded the old BA 772 I discovered I was in World Traveler Plus (Premium Y) so I mentioned this to the BA crew and they told me that this has happened before with WY and they were unable to put me in J and I would have to sort it out with WY later. After several emails with the WY customer service where I expected some form of compensation for the downgrade they gave me, the maximum they offered me was 45 Euros which I declined. Subsequent discussions with them regarding a review of the amount of compensation offered (I even suggested air miles as I was a Sindbad Silver member too) was met by dead silence and no replies or further communication from their end which ended up being a huge disappointment for me as I never expected them to deal with a J class customer and Silver FF member in such a lackluster and indifferent manner.
Hi Josh, I take this airline at 17 june 2022 and 31 august to come back France.
I took this airline and it was catastrophique the food was not good and it was not comfortable the screen wasn't working in all 2 flight. I will never take Oman air back.
I’d be more worried about the airworthiness maintenance of Oman Air’s aircraft than about whether my meal is palatable. As a long term aircraft maintenance technician, it has never ceased to amaze me how the general flying public everywhere is more worried about amenities than the airworthiness of the aircraft they are now vulnerable to.
I think I'm more worried about that than anything as well but what can a passenger do to show or test that it's worthy?
Very true
Considering who their nearby competitors are, why are they being so dodgy?
The way he says ‘the worst airport’ and ‘the worst airline’ as casually as can be is just gold.
do you know why he calls chennai, as india's worst airport?
@@ashwinrajesh9739 many of my frenz travellied thru Chinai airport of India, n they found extremely rubbish airport ever...it has no intnatl standard at all..not one but many has told this...
Hi Josh, Looks like we learn new things everyday, Frankly I was not aware that Oman Air was one of those airlines that quite simply steal people's money, really this is bad practice, To Oman Air management, I'm sure you do not like passengers criticise your national airline please discontinue this practice and give Josh his refund, if someone was asking me about airline recommendations, I will ask them to avoid Oman Air and fly better with Emirates or Etihad Airways, can't go wrong with them. Now the product does look nice for both Business and Economy and I hope service on-board has changed for the better, now I have never flown Oman Air and should I hear that they no longer steal people's money and the Customer Service has dramatically improve and that they have nice cabin crew that can rival Qatar Airways service standards and customer service then I will not mind trying the airline for myself, maybe they would have started to fly to SEZ which is where I'm from by then.
Glad to hear that the airline has improved its inflight services after hearing about your reviews. Also, Josh kindly tells me about your experiences at India's worst airport ...Chennai.
Hows chennai supposed to be a worst airport, Its not even in the top 10 indian worst airports? And Chennai airport's rating is 4.2/5!
This is why travel insurance is so important or using a charge back on a credit card.
Thanks Josh for saying it loud "the worst airport in Chennai". Am a victim of having this airport as my home base for air travel. I hope and pray it will ring loud in the ears of AAI, DGCA and MoCA that they will do something about it.
He said West Airport, you deaf mofoko
Little surprised to here this as I never faced anything bad in my little experience flying in and out of Chennai. Can you share your experience ? Curious to know
I've been flying Oman air for my whole life and i am very surprised by this because they've been pretty good never had a problem like this, try to fly from Oman again maybe you will have a better review
Chargeback with bank or file a court claim
We booked Oman air Munich to Muscat in business with a 'free date change'. When we tried to change dates they wanted 500$ each. There was no way round this despite multiple calls to customer service, so we could not change dates as promised. Very disappointed.
i think that guy on the phone is the same guy who just called me about a great settlement I just received that I didn't know about! Once he's done verifying all my personal info and the direct access bank account info I gave him, I am sure he'll get right to work on your refund!
hehe
Hm right, I did recognize that accent
Now, what is your problem with Chennai Airport😅😅
Wildlife inside the terminal building, including but not limited to cats, crows and pigeons.
I saw a squirrel the other day inside the airport too. 😅
@@JoshCahill Btw nice video sir😁
@@JoshCahill i have seen dogs, goats, cows and buffaloes in the passenger car parking area. Nothing surprises me anymore.
@@JoshCahill They must be promoting "Jungle in the airport?" or "Airport in the jungle?" 🤔
"Oman Air has won ’Best Airline Staff in the Middle East’ at the prestigious Skytrax World Airline Awards 2021"
Says all you need to know about Skytrax
So happy to hear you are visiting 🇮🇱 🇮🇱. Happy to help you with whatever you need....
I apologize in advance for El al....
Can be worst than El Al, Arkia for example ..
@@gilron4101 we like to make fun of El al because they are stuck in a time when government airlines were still the thing. But really when you put then up against Iberia, ita, Austrian, etc they are fine.
The Business Class looks good, im shocked about the refund process on Oman Air...
Oman Air competes with Air India for bottom of the pile position.
When was the issue of refund??? I travelled with Oman Air just before the pandemic from London to Delhi via Muscat, and it was fabulous. Usually the India sector is not great among all airlines but that was not the case.
This guy is probably lying as this is one of my personal favorite airlines and it has been a good airline
if you are subsequently flying Oman, why not take a credit for use against future flights - OR a credit card charge back?
Similar problem. 2 years trying to get a refund. Offered flight vouchers. In the end I used my home insurance additional service. Solicitors finally got my refund. Will never book with them again
Knock on wood, I have flown Oman Air upgrading certain segments with extra seats and business several times and didn’t experience any issues.
I will never fly this airline - it took them 6 months to refund a business return flight around $8000 - their customer service is atrocious- they are so rude. How they operate is beyond me!
Thanks for watching! If you want to know if I ever get my money back, feel free to follow me on instagram.com/gotravelyourway so you won't miss out on any updates. Are you still waiting for refunds? Let me know in the comment section.
you are super rich doesn't mean you can tell anything wrong on my city airport.
@@Sathish_90 in English please? No one understood a word of your word salad. 😂
@@Sathish_90 He is right. Chennai airport sucks. The poverty is in your hyper-nationalist mind.
@@aleksandraeynon1802 the message is for Josh not for you. And more over you are not invited in this conversation.
@@Sathish_90 he's calling shit a shit that has nothing to do with him being rich or not.. his eyes are the same as ours
I’ve traveled with oman air all my life and I would have to disagree. Tbh it matters from where you get on. If you get on oman air from oman or uae or any other Middle East country you can expect amazing service and food. But from some other country I don’t think so. Exactly like Singapore airlines having poor service when from NY but great service from an East Asian country.
I am currently dealing with United customer service, and it is a painful experience.
Great video, really enjoyed it. Glad to hear you made a difference. It must feel good.
have to say.. i had a great time in oman first, and the best baba ganoush ever.
and btw i was waiting more then 2 yrs for the refund from klm.
The real problem with thesse airlines is that ther is huge diffrenrence of service quality between travelling from countries like India, Pakistan, Bangladesh to gulf countries than Europe/US
It’s disgraceful that they’re holding your refund money. That airline was horrible.
Omar Air is one the best airlines I’ve ever flied on.
That’s surprising - I fly Munich to Bangkok and return on a regular and always prefer flying with them. Maybe I‘m just lucky 🙃
Haha we flew from Chennai like two weeks ago and it was the worst experience in India. It’s like none of the staff have a clue there 😂
Shame they can’t make money by providing a good service and having loyal customers, and instead have to resort to theft. Definitely one to avoid
The guy at the lounge reception is more suited as a jailor