If the "cancellation fee" is the same cost as the meal, it isn't really a cancellation fee. You're just buying the full dinner that you won't be there to eat. I understand having a cancellation fee to compensate for possible lost business, but 100% is ridiculous.
After a point it's just highway robbery. It's peak "Revenue i didnt earn counts as a loss" business bullshit. Honestly I wouldnt be surprised if she's got such a chip on her shoulder about chargebacks because they happen so regularly cause THATS INSANE. Also, I just wanna point out that the owner is clearly wildly wealthy and very hands off on the business so at the end of the day they're just in it to feed their lavish lifestyle and probably don't want to deal with revenue dips impeding on their TWO MONTH VACATIONS but aren't anywhere near involved enough to actually grow the revenue of the business.
Even if he didn’t, I doubt he’d cancel an entire trip that he’s probably taking time off work for just because of a missed train. I’ve missed plenty of trains, when that happens I just take the next one
I can’t believe you would say that, that is harmful to so many people on so many levels. You need to check your privilege before unleashing that kind of cope
In the age of the Internet, i am constantly shocked just how ridiculous people and especially business owners are to others KNOWING anything you say or do can be aired out for all to see. Why would you self sabotage your ability to get any future customers is beyond me.
@@asmrtpop2676explain how saying the r word is ableist. What does bozo really mean? What are you implying? Anytime someone suggests that someone else is not very intelligent in order to insult them, it's being ableist, isn't it? Are you going to call out people for saying stupid too? Should you be called out for calling someone a bozo?
@@Bottomsupyours the r-word is a pejorative term for people with developmental disorders such as autism as well as for people with many other disabilities and disorders.
It’s also crazy that they call it a cancelation fee. He didn’t go to the restaurant and they tried to charge him full price anyway. Cancelation fees are usually like $20, maybe $50.
Agreed, I doubt they ever talked to a legal team because I would hope any legal expert would laugh IN HER FACE and not follow through with a case like that.
@@allyrose6437 Except her policy is right there on her site and he agreed to pay the full fee if he cancelled. I wouldn't have agreed to it but that would make it a weird mistake he made not an unenforceable contract. Don't want to pay a massive cancellation fee don't agree to one.
@@cupguin If you want to go into legal details, you also have to consider things like signment under duress, or one sided clauses disptoportionatly affecting the other party. Just because they write it on their website, and you have to agree upon it to engage with their business, doesn't automatically mean they're enforceable.
Yeah, while I love the concept idea, I don't enjoy it personally. If the owner was cool, all my support goes to them, but she's not, she's a horrible person.
he had to call out Big Table before Big Pencil due to the spread that Big Pencil has with many companies like youtube and that he can get a bigger following so then he can talk about Big Pencil
honestly the restaurant owner didnt even deserve a second reply beyond "read what i wrote over again," and if they get their panties in a twist in another message theyre getting blocked
Ew I had a boss like that who would constantly watch us on the cameras when she wasn’t at work, and then harass us over text whenever we took a break for over a minute 🙃 She also stole our tips lmao
This is what gets me. This is an expensive, exclusive restaurant in a major city. They may be a relatively small business, but this is no mom and pop shop they want to be portray themselves as
@teratsukielizabeth543 I know what it means, that's why I say "state you're", although my shit stoner grammar,I've write "your", where I've paid half attention lol. Like most small businesses are small and provide to your average customers, trying to make a difference in society, I didn't mean it as he isn't a small business by description, it's how he keeps stating it but he is charging the price of a classy establishment. A small business to me, when i first think of one, would be a family run cafe or something like that, not expensice fine dining lol. If you're charging over $100 a plate of food, you can't really make the same claims as small businesses, about things like struggling to pay bills and employees. Especially when you then go on to brag how you're on holiday, watching the restaurant with full bookings every night.
the way this owner is convinced that this is a malicious evil person praying on their downfall, aiming to defame them, when theyre the ones that tracked a personal account down to call them pathetic is craaazy
i was going to say she has BPD, but even people with BPD won't blatantly ignore facts like that, they would find a way to use those facts to their advantage. This b is just plain vanilla CRAZY
It's just cafeteria style and it's quite common in countries where the people aren't social anxiety debilitated wrecks who crumble to dust the moment they have to engage a stranger as an equal.
@@Toastybees family style dining isn't cafeteria style, cafeteria style would be a buffet edit: wait I just realised you meant cafeteria style as the seating rather than food serving, the seating is whatever its the actual family style serving of food I was getting at in my first comment
The first offense was tracking them down. I've worked for places like this and the owners are all self-important weirdos, who do make great food, but forget where that food ultimately ends up. I'm on Trevor's side here, because he did everything he was supposed to do. Chase is a major banking corporation, if they felt it was within their legal rights to dispute the charges based on any hospital records Trevor put forward, then that's a pretty open and shut case. True, the restaurant did miss out on the prospect of having those seats available, but that wouldn't be strong enough for the courts to side with the restaurant owner. Something also tells me a jury of these people's peers is not going to side with a restaurant owner who uses priviledged information to stalk and harass a person on social media, let alone a judge in small claims court.
I love when businesses play the "slander" card over reviews. Like bro, even if it's defamation (which the truth never is), if it's written: it's libel, not slander.
This is just *chef kiss* classic Small Business Owner™ behavior. Most small business owners are fine, but Small Business Owners™ of fufu places like this are on another level of unhinged honestly. Jesus Christ, these poor people. 😞
when i worked at a cafe, the owner (also named jen oof) would hunt people down who left bad reviews of the place and would post all the time about her vacations on the cafe's instagram. she was also just the worst and treated us so poorly and if you look up stuff about the place you'll find plenty of people talking about how she sucks. i was the seniormost barista after maybe eight months, she was that bad
There was this wonderful cafe/bakery I used to live next to that would be closed down for months at a time because it was just the passion project of one rich old lady with no other employees, who liked to talk to people while she served them cake and coffee. The place had like 2-stars on google because of how many people would throw 1-stars on this lady's reviews when they arrived at her closed down restaraunt and saw her sweet little sign saying where she was on vacation. Costumers can suck too haha.
The last restaurant I worked at was bought by a local restaurateur to expand his brand. He wanted it to be a diner and bbq place, but for some reason we had issues with supplying the bbq, so we could only serve the diner fare for awhile, with very limited bbq offerings depending on what he could get. Rather than temporarily use a menu of just the diner offerings with the bbq as a special, he insisted on using the full, final version of the menu. I had to start every table out by telling them what we didn't have. Customers were understandably upset. His other restaurant was a bbq joint, and most people came with the expectation of bbq. Anyone who complained about it in reviews, he would argue with.
@@ohkittyohcatdealing with the exact same issue. Boss refuses to update Old Menu, which includes things we no longer have or show different versions of the current dishes (our most popular dish had a type of onion removed over 9 months ago, but it's still mentioned in the menu) so he made a new menu with new items he plans to have and put it up. Now it's full of items we don't have YET
@@AleTitan the silliest thing is, you could just print out temporary menus and put them on top of the new ones to reflect what you actually have available and then take them out or update them as new items come in
The insurer would seek to recover the money from the businesses on your behalf. If unsuccessful, they would then take the hit. I'm guessing the insurance was handled directly via their card, and therefore the insurers were able to recover the funds using a chargeback.
I could be wrong but possibly charging for the full price of the meal rather than a genuine cancellation fee might be what left the restaurant owner open to being charged back. I seem to remember the form that's submitted to the credit card company says that it was confirmed that the customer did not receive the good or service, which of course if you're charged for a meal you didn't eat then you can easily claim this.
Yeah it seems that the clarification is saying that the credit card itself has the travel insurance on it, which I have def heard of before. So the credit card company handles reimbursing the customer and does charge backs to regain their money. It's not a separate insurance company, it's just the credit card company wearing two hats.
The owner just assumes the customer did a chargeback after making an insurance claim. It doesn't occur to her that insurance won't pay her ridiculous fee. She's so used to bullying customers and ripping them off when they cancel it doesn't occur to her that an insurance company is never going to put up with that nonsense.
@@astoriarego8304 This is exactly it. The credit card company probably looked into it themselves when he couldn't cancel amicably and decided it's best to chargeback if the business owner is already uncooperative and overcharging.
It is also likely that the card processor agreement was involved as well. Many card processor agreements require that you represent in all transactions that the amount in the transaction represents a sale to the customer. And that by holding the entire cost of the meal as a "cancellation fee" the resturant thus misrepresented the transaction to the processor constituting the chargeback being done. also additionally they were probably penalized with an additional chargeback processing fee by the processor on top of the original transaction, which could have added another $100-$150 or more to what the credit card processor deducted from the resturant's account with them. These chargeback fees are usually pretty stiff and expensive. As the processor has them in place to encourage business owners to work with their customers regarding refunds and such.
Ngl paying that much to sit at a table surrounded by strangers in a tight space and to eat food I don't even get to choose sounds like a nightmare to me, but I understand why other people might be into the idea. It's a shame that a place with good potential is being run by such a crazy ass person lmao
Yeah, the food must be really good if people are considering that “an experience”. If the food was average, they’d just call the place tight and overcrowded 🤣
She probably likes it that way so she can control everything going on in that small space, like her own little eco system. And got obsessed over the cancelation because it's something that wasn't within her control.
For $125, I can get whatever groceries I want. I can eat them whenever and however I want. I don't feel like lining up on a mess hall table with a bunch of random assholes -- especially not the kind that would spend that much money doing it. It might be good food. It might be an "interesting" place. It's not $125 worth of good or interesting.
damn the response by the restaurant owner actually shocked me because if i were him and received a well-written response like that from a potential customer i'd be so ashamed of myself?? the person who was hospitalized stood up for themselves like a champ and spoke so succinctly though, i definitely would be like "bitch i was hospitalized and couldn't make it, deal with it"
If I were the restaurant owner I would have been ashamed to send that message in the first place, regardless of explanation. Even if you have a dispute with the customer you remain respectful and professional.
A country that has a 1st Amendment. I don't think you know what you are saying. The owner is a psycho but had the right to go looking for the person and find them via stuff they put up publicly. There isn't and shouldn't be a law against it.
I saw that and I was thinking "how do you kick a staff member every time you get upset". I can understand if your reservation charge is mainly used to compensate the staff for lost tips but it doesn't seem like that is what is happening here.
it's so that they're not losing out on the money they would've gotten if the customer came and paid for a meal :) not all restaurants do it, though i noticed it happening a lot more post-covid since they had lost out on a lot of income during lockdown
@@thicc_astleyit’s important to note most only have the cancellation fee if you cancel less than 24 before booking. In those cases they have to have ingredients prepared, staff hired, and they have to tell other customers that do want to come they can’t be served right then
@@asmrtpop2676 and thats valid but the restaurant can still do a cancellation fee :). it just needs to be a reasonable fee , not excessive to the point of mockery :)
It's completely legit for a small business to charge a lot more than the average, particularly for a 5 or 7 course meal or whatever, but where it gets dodgy is the "cancellation fee" seemingly being the WHOLE fee. That's actual extortion. But yeah, a lot of people see high prices and think "They must be doing well", but when you think about it, that can't be how it works because what are the biggest food companies in the world charging? Small amounts... just to a lot of people. Toyota is a much bigger company than Ferrari... etc.
They're definitely a small business, they just mean it in a literal physical space way! Seeing how stupid they are, I wouldn't be surprised if they thought that's what the term means.
Small business in the legal sense means less then 500 employees, so technically a small business, but not in the colloquial sense of a mom and pop place.
I hate that the internet makes people think everyone is accessible... Just cause you CAN look up and find people. Doesnt mean you should. Before phones and the internet... a business owner wouldnt track down a person AND GO TO THEIR HOUSE TO CALL THEM OUT??? CAUSE THATS INSANE BEHAVIOR!!! In healthcare/education this would be soooo inappropriate to reach out to people YOU "serve" for a reason for absence or cancellations.
imagine the restaurant owner angrily flipping through a phone book to find the person who cancelled their reservations and just leaving angry voicemails
Actually no I’ve never seen a table in my life. In fact, I don’t think I’ve even heard of them! How dare you bring attention to my lack of knowledge. that’s extremely evil of you, Evil Pinely…
I'm not familiar with how restaurants work, but if you can afford to keep a restaurant that only has two tables afloat for years during the pandemic, you're probably not doing that bad financially
oh yeah the owner is definitely well off, i saw other comments saying they post about their 2 month long vacations. if you are on vacation for 2 months straight then giving back $250 for a service you didnt provide is not going to affect you in any way 😂
Culinary school kids and parents money. I was a chef for 10 years in Denver. Damn near every restaurant owned was by a rich kid that went to culinary school, couldn't make it as a line cook, thought they knew it all, stole all the recipes, and then let dad pay for everything. The rest were a few good people, and then everyone else was rich wine country people that watched food network, bought. a restaurant, paid $4 million for the looks, and then just hemorrhage money for a year before failing and stiffing the workers on their pay. I made good money as an executive chef, but NEVER enough time to take two months off. Maybe a 1/3rd of a day during the normal 100 hour work week, but not two months and still have the restaurant run smoothly.
People like you drive me crazy. I built my entire career from the ground up after my garage got destroyed during a hurricane. You complain about rich kids but don't realize who your customers are! Do you really think you could survive selling 15 dollar plates lol.
Nobody makes it as a line cook, the best job pays 40 an hour for 24 hours a week. That's in Las Vegas. Only way to make it is to be a pos executive or own your own business
the idea of spending $125 for a situation where you can't modify dishes for your own dietary needs (allergies, lactose, gluten, etc.), you can't have ANY privacy in your conversation, and you have to deal with such a horrid owner...nah i'll just get kbbq in town (which is about as much for me) eta: apparently NOW you can make meal modifications if you make notes on your reservation...but tbh i don't believe that for a second considering the owner's really gross history
i bet she’s a nightmare to work for lmfaoo. biz owners who freak out over bad reviews or things like this are neurotic and narcissistic. like damn sometimes u gotta take the L but they always have to be right/have the last word
@@arissamazumdera brief summary is that it's an outdated term to describe the mental state where a person acts in unreasonable, obsessive, and/or erratic ways when faced with stress. usually due to an underlying mental condition, specifically anxiety disorders. it's distinctly different from psychosis, as the person afflicted does not experience hallucinations or delusions. but nowadays it usually means when someone is acting crazy and overreacting about small concerns. funnily enough, i think the sims 3 "neurotic" trait does a pretty good job of representing the modern use of the term
Plus the cancellation fee would've just been one seat at the table. Sooo... it essentially just means she earned just as much as if one less person ate there that day. It really doesn't seem like a big deal.
Bro apparently has to do so little work he can spend two whole months away from his business in italy, but is somehow still THIS pressed about a single cancelation fee.
if it's enough proof for his credit card company to issue the charge back in the first place, then he was clearly hospitalised. absolutely insane business owner behaviour tbh
Uh yeah, Table Boston has one of the worst reputations of any restaurant I've seen, and MARKIE made a video on them a while back. The owner is a rancid human being. I fully believe it was Jen herself on the phone who called Trevor "so butt hurt" given other reviews I've seen of the place. Would love a follow up on Table Boston in general Orr, it's a deep rabbit hole that I think you'll enjoy covering.
I'd believe that too, the "butt hurt" comment is on part character wise with how the owner conducted themselves through the text messages. Alternately given how much a a caustic ass the owner is, it would be not surprising for members of the staff to be the same.
@@picahudsoniaunflocked5426 No it doesn't' actually. It has been used that way the on occasion, but it originally came from the phrase of spanking an unruly child. So essentially calling someone "butt hurt" was saying that they were a child that had been spanked. Though as I stated before homophobic people HAVE used it some times, but it's not that wide spread.
It's very telling to me that she only posted her response and not him telling her that he did indeed call, all so she could publicly give him shit for not calling her. It's almost like she read that and chose to ignore it!
You're right to be suspicious of her expressed concern for her staff. If she acts this way towards potential paying customers, she's almost certainly treating the people reliant on her for a paycheck *at least* as poorly. It honestly makes my blood run cold to think about. The most blatantly abusive bosses I've ever had still had enough of a grip to not pick fights with their customer base.
If you own a business and you're going out of your way to find a customer's social media account to give them a piece of your mind... Maybe you should go back to business school.
I won't want to go to this restaurant no matter how good their food is. The reason is simple: I don't want to be tracked down and confronted in such a nasty way. Thank you for sharing the story.
Unless I'm misunderstanding their model, communally served food isnt 'every single person gets their own separate dish prepared just for them', so 2 people not showing up just means everyone else gets slightly more to eat that night right? So the idea of charging a cancellation fee for the *entire meal* when there's literally zero food, time or effort waste is an absolute pisstake!
Considering she can take 2 month vacations, she doesn't need the money and was upset. Because they agreed to a cancelation fee and even admitted they didn't know how insurance worked. She doesn't deserve anything nice. But the guys aren't innocent
It's not main point, but I wanna know what's going on with the travel insurance. Like i assume you're paying for them to cover your cancellation fee. Not dispute it and chargback lol. Seems like that's 100% on the credit card company
Exactly and either way it’s not Trevor’s fault. The restaurant owner was apparently told that he was hospitalized, and it’s not up to the owner to question that. The owner needs to be contacting the credit card company that did the chargeback at this point and needs to settle it with them, not with Trevor!
Nah that’s completely normal for insurance. Insurance isn’t just a pool of money you pay into and then get paid out of when you need it, it is primarily a money making business. They do whatever they can to keep ALL the money you give them, and only once all their avenues of recouping that money are exhausted do they eat the cost.
@@olhydra yeah I know how insurance works lol. I work in insurance. I used to be a claims adjuster. Now I don't really know about travel insurance tbh. A charge back is not insuring anything. That's what I'm confused about. Like I used to do a lot of rental car claims where they charged the customers credit card. This would bee like instead of paying out on the claim we just took the money back from Hertz and gave it to the customer lol.
@@t_ylr I think something about how they charged the price full meal and not a lesser cancellation fee, leading to the dispute w/ the credit card company charging full price and just calling it a "cancellation fee" doesn't fly I guess
I'm so taken aback by the claims that he's lying. Like, yeah people lie on the internet all the time, but he told this story to his bank?? To like, actual real life institutions that you really cannot lie to. Idk maybe I'll eat these words, but why on earth would anyone commit financial fraud to avoid a cancellation fee.
This restaurant's setup is nightmarish to me lol. Those big tables where you have to ask people to pass everything are overwhelming enough with family, let alone strangers at a restaurant
‘You can’t come because your husband has been hospitalised? Sorry to hear this, I hope he gets better soon. You’re very welcome to visit another time.’ Any not covered cancellation fee shouldn’t impact the restaurant as it wasn’t a loss, it was only a fee to potentially make up for guests that were sent away because they weren’t able to use the table because it was reserved, but then this can’t have been the case either. Not appealing to even consider booking a table and going there if you get tracked down and harassed. Don’t say you respect or appreciate guests. Seems a joyless place.
Two things I’ve noticed about modern society: everyone is in a rush to go nowhere, and everyone has a chip on their shoulder. Let’s all just take a collective deep breath and chill out a little??
as someone who's done fixed-menu dining at a similarish pricepoint (but a real different set-up), it's awesome. mine was a bday gift from my mother, and we had a very lovely time. for a cancellation fee to be 100 percent of the cost is insane though.
The idea of the restaurant sounds interesting and fun as an introvert who would love to pay to enter a knowing situation where it’s like “no please talk to everyone around you, they’re into that,” but every single other part sounds like a nightmare. The cameras, the customer service, etc
Every time I hear this story I'm just like ...these people are out of their minds. Because even if they DID manage to track down their missed train etc that's not proof that that's why they had to cancel 💀 They could have missed it BECAUSE HE WAS STARTING TO EXPERIENCE SEVERE AND SUDDEN SYMPTOMS. They also would NOT have known about that when they refused to remove the cancellation fee when they called and told them why they missed the reservation. They had absolutely no evidence whatsoever at the time of refusal to even remotely think that they were lying. They went out of their way to try to prove that they aren't just money grubbing monsters who refused to reverse a cancellation fee for a customer who called in and told them their partner was in the hospital. Also. They don't HAVE to provide THE RESTAURANT with proof that they missed it due to hospitalization. They have to prove it to their insurance company and they did. Your hospital records and when you are admitted etc are not public records so it doesn't matter if they only posted a picture in the hospital the next day. And insurance companies are not super well known for allowing folks to use their benefits willy nilly so it's actually wildly bizarre for them to claim they weren't in the hospital when they said they were. And again. Missing the train in no way means they weren't dealing with a medical emergency at the time and it's super messed up to accuse someone of not being in an emergency situation just because you're greedy and wanted to take their money despite the circumstances they were notified of. And regardless of if they believe that they were lying...they did refuse to refund them and they had every right to dispute it. 😐 These people are absolutely nuts and their restaurant seems like a terrible experience to begin with. Tf would I look like paying $125 to rub elbows and breath the damp air of a stranger practically in my mf lap while we SHARE A COMMUNAL MEAL when you can find a good restaurant with actual seating and not have to eat off the plate with strangers? A fool. I would look like a fool. 😐 These people lied through their teeth throughout this entire harassment and it's wild that they're like "We're getting ded threads!" Like no one should be calling them to do that but also....you harassed a couple for literally following their insurance protocol. 🙃
The very nature of charges for no-shows really do need to be considered case-by-case. My anxiety wrecks me when I miss an appointment because the bus is 40 minutes late. My blood pressure raises exponentially when I so much as think of being late for something. I get that some people will abuse reservations, but things happen. Maybe a $10 charge might be acceptable, but nah. I don't go to businesses with crazy cancellation fees.
I think the moral of the story is not to try being polite and reasonable with someone who is this unhinged from the start. If he just responded with "I was in hospital you psycho" and blocked their number then he would've been spared from a litigious stalker.
15:30 I disagree. If restaurant's owner hunts down costumers and sends them rude messages, and lies about them on their platform - fuck them and their business.
His travel insurance is through his credit card. So I wouldn’t be surprised if they way they “insure” you is by doing charge backs on all of the charges. This would be incredibly crappy because credit card companies will stop processing your charges if you have too many charge backs. But it would explain why she is insisting that he did a charge back even when he is saying he used travel insurance through his credit card. She wouldn’t have probably noticed if the credit card just went through differently from a normal charge.
@@damefruhaufwhich is just so fucked. People deserve to know the owner is a prick. I disagree with Pinley, it's part of the art. How you treat customers is important and worthy of being in a review even from randos on the internet that saw the situation.
12:52 omg this was the most disorienting joke I ever heard, if anyone else didnt get it, its the 8th commandment as distinguished by Augustine, "thou shalt not bear false witness"
This awful customer service kinda reminds me of a time that I got an email with two tickets to a welding workshop in New Hampshire (I'm in Atlanta) and when I emailed the company to let them know they got sent to the wrong email since the tickets were pretty expensive and I wanted the buyer to get them and the customer service person straight up told me I was wrong because they checked the tickets against my name (which I never gave them) and my email (which we already established was wrong) and then proceeded to accuse me of trying to weasel out of these non-refundable tickets and so I ended up sending them part of my phone number and address to check against the order, which was my fucking idea
Even the concept of the restaurant is just asking for trouble. It's $125 per person, but everything is served family style with strangers, meaning there are no individual portion sizes.
Didn't he have to provide proof of the hospitalization to the credit card company or bank or whatever to begin with? Why would they think they got him there
And I wouldn't be surprised if the restaurant owner was the one that told the spouse to talk to their credit card company if they are so "butt hurt" as it is spot on character of how the restaurant owner acted in the messages. If if talks like duck and walked like duck..... it's probably a duck.
I wanna make a bet here, though I don’t work in this industry so grain of salt: I’d bet that the travel insurance, being THROUGH the credit card, took the claim Trevor filed and reimbursed them immediately, and then the way insurance works in a lot of cases, they’ll go on their own and try to recoup costs wherever possible. So the credit card company processed the claim, gave the customer the money, and then assigned a caseworker to start going through all those charges and figuring out how to get any refunds or deductions possible. So for some reason they decided to do a chargeback on the restaurant without even telling Trevor about it. They might have just told him ‘don’t worry, it’s covered by your policy’. Both of their stories could be true, and that would make it even more insane for the restaurant to be picking this fight with the customer instead of the credit card.
This is exactly how credit card travel insurance works... the credit card company lends you an advance on the chargeback, which they pay back themselves when it clears.
I have worked at a few restaurants, and never heard of a "small independent restaurant" owner that can go on vacation for 2 months. Also her restaurant looks like a cafeteria
If the "cancellation fee" is the same cost as the meal, it isn't really a cancellation fee. You're just buying the full dinner that you won't be there to eat. I understand having a cancellation fee to compensate for possible lost business, but 100% is ridiculous.
yeah like the only loss is the reserved table at somebody else would have. that's it
How can a place this popular not have a waiting list of people who would be excited to pay the money to take their spot?
@@TangentialTif maybe the owners just have a track record of tracking people down on social media to harass them so no one wants to go there
After a point it's just highway robbery. It's peak "Revenue i didnt earn counts as a loss" business bullshit. Honestly I wouldnt be surprised if she's got such a chip on her shoulder about chargebacks because they happen so regularly cause THATS INSANE.
Also, I just wanna point out that the owner is clearly wildly wealthy and very hands off on the business so at the end of the day they're just in it to feed their lavish lifestyle and probably don't want to deal with revenue dips impeding on their TWO MONTH VACATIONS but aren't anywhere near involved enough to actually grow the revenue of the business.
@@SurrealGoats yeah I'm surprised the two months vacation wasn't mentioned (other than reading the quote)
If a credit card charge back is harmful to his staff I have to question his business practice
He must be on thin ice
right LMAO
The owner is a girl
*her. i think the owner's a woman
With a $250 cancellation fee and that horrible attitude, she probably gets charged back A LOT.
Maybe he missed his train because he WAS IN THE HOSPITAL.
IKR I YELLED THAT AT THE SCREEN
This owner makes me so angry
Or missed it due to a medical emergency before getting to the hospital. The owner seems very shallow and closed-minded...
Even if he didn’t, I doubt he’d cancel an entire trip that he’s probably taking time off work for just because of a missed train. I’ve missed plenty of trains, when that happens I just take the next one
LOL EXACTLY
@@mar-nyanthat and his insurance would not pay him back on his expenses if they couldn’t legitimately confirm that he was in the hospital lol
nothing makes me more angry than when people straight up dont read what you're saying and getting mad about the thing you keep explaining
I can’t believe you would say that, that is harmful to so many people on so many levels. You need to check your privilege before unleashing that kind of cope
At that point, Instagram call them. They won’t answer but it’d sure scare them!😂
@@MrMyers758please tell me you're attempting sarcasm
@@writheagainsoonBased on the original comment, what do you think?
Nothing?
Uses social media to track a person down but is surprised when conversation is made public on social media. 🤦🏻♀️
In the age of the Internet, i am constantly shocked just how ridiculous people and especially business owners are to others KNOWING anything you say or do can be aired out for all to see. Why would you self sabotage your ability to get any future customers is beyond me.
"oh but cause you made this video you're giving them attention!!!!" Inb4 some re-arded response like that
@@turboshazed7370Even Evil Pinely isn’t ableist. Not cool, bozo.
Seriously, I don't get it.
@@asmrtpop2676explain how saying the r word is ableist. What does bozo really mean? What are you implying? Anytime someone suggests that someone else is not very intelligent in order to insult them, it's being ableist, isn't it? Are you going to call out people for saying stupid too? Should you be called out for calling someone a bozo?
@@Bottomsupyours the r-word is a pejorative term for people with developmental disorders such as autism as well as for people with many other disabilities and disorders.
It’s also crazy that they call it a cancelation fee. He didn’t go to the restaurant and they tried to charge him full price anyway. Cancelation fees are usually like $20, maybe $50.
Agreed, I doubt they ever talked to a legal team because I would hope any legal expert would laugh IN HER FACE and not follow through with a case like that.
@@allyrose6437 People like that always have some dumb lawyer friend who gets a discount & just snows them with BS that soothes their entitled souls.
@@allyrose6437 Except her policy is right there on her site and he agreed to pay the full fee if he cancelled. I wouldn't have agreed to it but that would make it a weird mistake he made not an unenforceable contract. Don't want to pay a massive cancellation fee don't agree to one.
Right like he was literally sick and in the hospital and they’re trying to charge him for food he didn’t even eat. How is that not attempted theft
@@cupguin If you want to go into legal details, you also have to consider things like signment under duress, or one sided clauses disptoportionatly affecting the other party.
Just because they write it on their website, and you have to agree upon it to engage with their business, doesn't automatically mean they're enforceable.
''People tend to miss their trains when they are in hospital beds'' That's what I would have answered.
The concept of this restaurant is so unappealing to me. Knowing its owner is insane makes the whole place repulsive.
I'd have a meltdown, i don't like being that close to be
@@artsyscrub3226 Nice pfp 😎👉
I looked it up after seeing this and how is it an expensive place when u sit like that??
Yeah, while I love the concept idea, I don't enjoy it personally. If the owner was cool, all my support goes to them, but she's not, she's a horrible person.
@@BrxkenBxtch
Hey wait a second, that's actually really funny ive NEVER met someone with the same pfp lmao
Of course Evil Pinely makes a video talking about TABLES yet still hasn't talked about pencils. Classic evil move.
he is so diabolical for this
Big Pencil heard about his pencil video and bought him out to keep the video from ever going public........
Genuinely I thought this was serious, as the pencil has become an icon for the anti AI art movement
he had to call out Big Table before Big Pencil due to the spread that Big Pencil has with many companies like youtube and that he can get a bigger following so then he can talk about Big Pencil
DESPICABLE of him
Yeah I’ve seen a table
But has a table seen you?
@@mayna2083I was invisible when I saw it
prove it
Well, look at fancy pants over here, just showing off!
No wayyyyyyyy
honestly the restaurant owner didnt even deserve a second reply beyond "read what i wrote over again," and if they get their panties in a twist in another message theyre getting blocked
Honestly I wouldn't have even responded to them. It's not even worth my time😅
fr. reading comprehension, who??
yeah but they probably continue to have more examples of just how irrational and childish the business owners are to warn others
Ew I had a boss like that who would constantly watch us on the cameras when she wasn’t at work, and then harass us over text whenever we took a break for over a minute 🙃 She also stole our tips lmao
fun fact, if you report someone to the feds for tax fraud and the IRS finds it, you get a portion of the recovered funds.
What a loser of a boss
@@TH-camSupportSucks can confirm (source: 3rd gen irs worker)
what a shithead of a boss...wage theft? surveillance? capitalism sucks
Pretty sure that's illegal and if they did that over a long period of time, probably could get them in enough trouble to be worth reporting them.
its a bit insane to repeatedly state you're a small business, while charging a premium price, like your establishment is highly sought after.
This is what gets me. This is an expensive, exclusive restaurant in a major city. They may be a relatively small business, but this is no mom and pop shop they want to be portray themselves as
It's only a 'small business' in square footage really xD
And small business doesnt mean scraping by, it means amount of employees lmao
@teratsukielizabeth543 I know what it means, that's why I say "state you're", although my shit stoner grammar,I've write "your", where I've paid half attention lol. Like most small businesses are small and provide to your average customers, trying to make a difference in society, I didn't mean it as he isn't a small business by description, it's how he keeps stating it but he is charging the price of a classy establishment.
A small business to me, when i first think of one, would be a family run cafe or something like that, not expensice fine dining lol.
If you're charging over $100 a plate of food, you can't really make the same claims as small businesses, about things like struggling to pay bills and employees. Especially when you then go on to brag how you're on holiday, watching the restaurant with full bookings every night.
Does your pfp say: “Wings Lesbian”? Or, am I actually going blind.
It’s genuinely a piece of art. The modern Mona Lisa if I be truthful.
the way this owner is convinced that this is a malicious evil person praying on their downfall, aiming to defame them, when theyre the ones that tracked a personal account down to call them pathetic is craaazy
i was going to say she has BPD, but even people with BPD won't blatantly ignore facts like that, they would find a way to use those facts to their advantage. This b is just plain vanilla CRAZY
kinda screams cluster b to me..
family style dining with strangers sounds like one of the circles of hell
literally having the last dinner but with strangers it's creepy
@@sexygirlmax2019 'one of you will betray me'
'bro none of us know you'
😂😂😂 So true!
It's just cafeteria style and it's quite common in countries where the people aren't social anxiety debilitated wrecks who crumble to dust the moment they have to engage a stranger as an equal.
@@Toastybees family style dining isn't cafeteria style, cafeteria style would be a buffet
edit: wait I just realised you meant cafeteria style as the seating rather than food serving, the seating is whatever its the actual family style serving of food I was getting at in my first comment
The first offense was tracking them down. I've worked for places like this and the owners are all self-important weirdos, who do make great food, but forget where that food ultimately ends up. I'm on Trevor's side here, because he did everything he was supposed to do. Chase is a major banking corporation, if they felt it was within their legal rights to dispute the charges based on any hospital records Trevor put forward, then that's a pretty open and shut case. True, the restaurant did miss out on the prospect of having those seats available, but that wouldn't be strong enough for the courts to side with the restaurant owner. Something also tells me a jury of these people's peers is not going to side with a restaurant owner who uses priviledged information to stalk and harass a person on social media, let alone a judge in small claims court.
I love when businesses play the "slander" card over reviews. Like bro, even if it's defamation (which the truth never is), if it's written: it's libel, not slander.
Also the law specifically protects criticism and critique.
But you know what is libel? Publicly accusing someone of insurance fraud! Exactly what she did to that customer lol
This is just *chef kiss* classic Small Business Owner™ behavior. Most small business owners are fine, but Small Business Owners™ of fufu places like this are on another level of unhinged honestly. Jesus Christ, these poor people. 😞
Yeah I'm convinced some of them got into running a small business because they were literally incapable of working with others at some other place lol
seems especially prominent in the restaurant industry
They stain the reputation of small businesses :/
@@trippingthelight Have watched chefs or owners come out to argue with customers about their food choices. Yeah it's wild.
I hope he's at least paying his employees properly
when i worked at a cafe, the owner (also named jen oof) would hunt people down who left bad reviews of the place and would post all the time about her vacations on the cafe's instagram. she was also just the worst and treated us so poorly and if you look up stuff about the place you'll find plenty of people talking about how she sucks. i was the seniormost barista after maybe eight months, she was that bad
Maybe it's the same person, lol
There was this wonderful cafe/bakery I used to live next to that would be closed down for months at a time because it was just the passion project of one rich old lady with no other employees, who liked to talk to people while she served them cake and coffee. The place had like 2-stars on google because of how many people would throw 1-stars on this lady's reviews when they arrived at her closed down restaraunt and saw her sweet little sign saying where she was on vacation. Costumers can suck too haha.
The last restaurant I worked at was bought by a local restaurateur to expand his brand. He wanted it to be a diner and bbq place, but for some reason we had issues with supplying the bbq, so we could only serve the diner fare for awhile, with very limited bbq offerings depending on what he could get. Rather than temporarily use a menu of just the diner offerings with the bbq as a special, he insisted on using the full, final version of the menu. I had to start every table out by telling them what we didn't have. Customers were understandably upset. His other restaurant was a bbq joint, and most people came with the expectation of bbq. Anyone who complained about it in reviews, he would argue with.
@@ohkittyohcatdealing with the exact same issue. Boss refuses to update Old Menu, which includes things we no longer have or show different versions of the current dishes (our most popular dish had a type of onion removed over 9 months ago, but it's still mentioned in the menu)
so he made a new menu with new items he plans to have and put it up. Now it's full of items we don't have YET
@@AleTitan the silliest thing is, you could just print out temporary menus and put them on top of the new ones to reflect what you actually have available and then take them out or update them as new items come in
The insurer would seek to recover the money from the businesses on your behalf. If unsuccessful, they would then take the hit. I'm guessing the insurance was handled directly via their card, and therefore the insurers were able to recover the funds using a chargeback.
I could be wrong but possibly charging for the full price of the meal rather than a genuine cancellation fee might be what left the restaurant owner open to being charged back. I seem to remember the form that's submitted to the credit card company says that it was confirmed that the customer did not receive the good or service, which of course if you're charged for a meal you didn't eat then you can easily claim this.
Yeah it seems that the clarification is saying that the credit card itself has the travel insurance on it, which I have def heard of before. So the credit card company handles reimbursing the customer and does charge backs to regain their money. It's not a separate insurance company, it's just the credit card company wearing two hats.
The owner just assumes the customer did a chargeback after making an insurance claim. It doesn't occur to her that insurance won't pay her ridiculous fee. She's so used to bullying customers and ripping them off when they cancel it doesn't occur to her that an insurance company is never going to put up with that nonsense.
@@astoriarego8304 This is exactly it. The credit card company probably looked into it themselves when he couldn't cancel amicably and decided it's best to chargeback if the business owner is already uncooperative and overcharging.
It is also likely that the card processor agreement was involved as well. Many card processor agreements require that you represent in all transactions that the amount in the transaction represents a sale to the customer. And that by holding the entire cost of the meal as a "cancellation fee" the resturant thus misrepresented the transaction to the processor constituting the chargeback being done. also additionally they were probably penalized with an additional chargeback processing fee by the processor on top of the original transaction, which could have added another $100-$150 or more to what the credit card processor deducted from the resturant's account with them.
These chargeback fees are usually pretty stiff and expensive. As the processor has them in place to encourage business owners to work with their customers regarding refunds and such.
Ngl paying that much to sit at a table surrounded by strangers in a tight space and to eat food I don't even get to choose sounds like a nightmare to me, but I understand why other people might be into the idea. It's a shame that a place with good potential is being run by such a crazy ass person lmao
Yeah, the food must be really good if people are considering that “an experience”. If the food was average, they’d just call the place tight and overcrowded 🤣
She probably likes it that way so she can control everything going on in that small space, like her own little eco system. And got obsessed over the cancelation because it's something that wasn't within her control.
I’m quite introverted. But if I was there with a buddy, I think I’d enjoy it as an experience.
For $125, I can get whatever groceries I want. I can eat them whenever and however I want. I don't feel like lining up on a mess hall table with a bunch of random assholes -- especially not the kind that would spend that much money doing it. It might be good food. It might be an "interesting" place. It's not $125 worth of good or interesting.
For 125$ I better get a say in what I'm served. Otherwise, they should just call it a cafeteria and charge significantly less.
Not surprised to see this coming from a restaurant manager/owner. Just a forewarning to everyone, 99% of restaurant owners are clinically insane.
This is especially true in Boston, our baseline population is already decently crazy 😂
they expect you to treat the business like it's your own, get mad when you don't love it like a child, and pay you pennies and edit your timee sheets
@@sourgreendolly7685 this! Especially if it’s an Italian place
I mean, have people seen Kitchen Nightmares?
Notably, people in the hospital ALWAYS meet their train on time
He probably missed his train because he went to the hospital DUH.
What a rude manager.
"Have the day you deserve" goes soooo hard
damn the response by the restaurant owner actually shocked me because if i were him and received a well-written response like that from a potential customer i'd be so ashamed of myself?? the person who was hospitalized stood up for themselves like a champ and spoke so succinctly though, i definitely would be like "bitch i was hospitalized and couldn't make it, deal with it"
If I were the restaurant owner I would have been ashamed to send that message in the first place, regardless of explanation. Even if you have a dispute with the customer you remain respectful and professional.
Yeah but they agreed to a cancelation fee and then issued a charge back. The guys aren't innocent
Well you gotta take in the fact that the owner is crazy so he isn't actually thinking right
love that the reply was ended with "Have the day you deserve." that would've destroyed me
I gotta remember that one for the future
It should be illegal to track down customers and berate them. I mean wtf is this country becoming?
Yeah we shouldn’t have to be worried about businesses doxxing us this whole thing is nuts
I’m pretty sure it is but I think it’s a civil matter.
A country that has a 1st Amendment. I don't think you know what you are saying. The owner is a psycho but had the right to go looking for the person and find them via stuff they put up publicly. There isn't and shouldn't be a law against it.
@@MrArgus11111 what part of the 1st amendment says it’s ok to stalk someone online?
Imagine if every restaurant you ever visited later contacted you. 💀
This woman is insane.
She keeps referring to how it “hurts her staff” and then, y’know, posts a public tweet about how she’s “always watching”.
Girl.
I saw that and I was thinking "how do you kick a staff member every time you get upset".
I can understand if your reservation charge is mainly used to compensate the staff for lost tips but it doesn't seem like that is what is happening here.
“You weren’t hospitalized! You missed a train!.” Curious, what caused the missed amtrak reservation, Jan?
"i do need to go to hospital right now... but... but i gotta catch my train!"
- 911 what's your emergency?
- I need an ambulance right away... but let me first call that restaurant I made reservations at...💀
Am i too poor to understand why a restaurant would have a cancellation fee in the first place
it's so that they're not losing out on the money they would've gotten if the customer came and paid for a meal :) not all restaurants do it, though i noticed it happening a lot more post-covid since they had lost out on a lot of income during lockdown
@@thicc_astleyit’s important to note most only have the cancellation fee if you cancel less than 24 before booking. In those cases they have to have ingredients prepared, staff hired, and they have to tell other customers that do want to come they can’t be served right then
@@momonomo2008too bad so sad. plenty of legitimate things come up within 24 hours :)❤
@@asmrtpop2676 and thats valid but the restaurant can still do a cancellation fee :). it just needs to be a reasonable fee , not excessive to the point of mockery :)
@@agoodusername5662 the amount of :) used makes me feel like you're in my walls
"We're a small business"
*charges $125 per person*
It's completely legit for a small business to charge a lot more than the average, particularly for a 5 or 7 course meal or whatever, but where it gets dodgy is the "cancellation fee" seemingly being the WHOLE fee. That's actual extortion.
But yeah, a lot of people see high prices and think "They must be doing well", but when you think about it, that can't be how it works because what are the biggest food companies in the world charging? Small amounts... just to a lot of people. Toyota is a much bigger company than Ferrari... etc.
They're definitely a small business, they just mean it in a literal physical space way! Seeing how stupid they are, I wouldn't be surprised if they thought that's what the term means.
small business, big prices.
Small business in the legal sense means less then 500 employees, so technically a small business, but not in the colloquial sense of a mom and pop place.
Small business refers to the number of employees a business has, NOT how much they charge for what they sell...🫠
I hate that the internet makes people think everyone is accessible... Just cause you CAN look up and find people. Doesnt mean you should. Before phones and the internet... a business owner wouldnt track down a person AND GO TO THEIR HOUSE TO CALL THEM OUT??? CAUSE THATS INSANE BEHAVIOR!!! In healthcare/education this would be soooo inappropriate to reach out to people YOU "serve" for a reason for absence or cancellations.
imagine the restaurant owner angrily flipping through a phone book to find the person who cancelled their reservations and just leaving angry voicemails
@@vic2249 rightt... Like crazy behavior 😭😂 like how are you STILL angry doing all that. I would be too lazy
they could probably get a restraining order against them with psychopathic behaviour like that.
it's weird to me bc i rarely check my message requests on ig. like, a stranger is gonna have a hard time contacting me through anything but email.
Trevor handled this so professionally, unlike the business owner 🙄
Actually no I’ve never seen a table in my life. In fact, I don’t think I’ve even heard of them! How dare you bring attention to my lack of knowledge. that’s extremely evil of you, Evil Pinely…
Eviler Pinely
I'm not familiar with how restaurants work, but if you can afford to keep a restaurant that only has two tables afloat for years during the pandemic, you're probably not doing that bad financially
oh yeah the owner is definitely well off, i saw other comments saying they post about their 2 month long vacations. if you are on vacation for 2 months straight then giving back $250 for a service you didnt provide is not going to affect you in any way 😂
@@vomitvalentinethat’s how they have so much money. Never losing a penny. Especially paying taxes.
Culinary school kids and parents money. I was a chef for 10 years in Denver. Damn near every restaurant owned was by a rich kid that went to culinary school, couldn't make it as a line cook, thought they knew it all, stole all the recipes, and then let dad pay for everything. The rest were a few good people, and then everyone else was rich wine country people that watched food network, bought. a restaurant, paid $4 million for the looks, and then just hemorrhage money for a year before failing and stiffing the workers on their pay. I made good money as an executive chef, but NEVER enough time to take two months off. Maybe a 1/3rd of a day during the normal 100 hour work week, but not two months and still have the restaurant run smoothly.
People like you drive me crazy. I built my entire career from the ground up after my garage got destroyed during a hurricane. You complain about rich kids but don't realize who your customers are! Do you really think you could survive selling 15 dollar plates lol.
Nobody makes it as a line cook, the best job pays 40 an hour for 24 hours a week. That's in Las Vegas. Only way to make it is to be a pos executive or own your own business
paying the full price of the meal is NOT a cancellation fee
You're poor
@@RipliWitani Jen?
This video has 50% less evil than other leading evil brands.
but 100% more table
pretty fucked up that evil pinely is false advertising, never meet your heroes I guess :/
Yup, can't trust a restaurant that calls itself 'Table' when it's made up of tableS, plural. THE DECEIT.
''People tend to miss their train when they are hospitalized ''
the idea of spending $125 for a situation where you can't modify dishes for your own dietary needs (allergies, lactose, gluten, etc.), you can't have ANY privacy in your conversation, and you have to deal with such a horrid owner...nah i'll just get kbbq in town (which is about as much for me)
eta: apparently NOW you can make meal modifications if you make notes on your reservation...but tbh i don't believe that for a second considering the owner's really gross history
I swear these people didn't even read his messages 'cause everything they're questioning, he already answered 😭
i bet she’s a nightmare to work for lmfaoo. biz owners who freak out over bad reviews or things like this are neurotic and narcissistic. like damn sometimes u gotta take the L but they always have to be right/have the last word
What does neurotic mean
@@arissamazumdera brief summary is that it's an outdated term to describe the mental state where a person acts in unreasonable, obsessive, and/or erratic ways when faced with stress. usually due to an underlying mental condition, specifically anxiety disorders. it's distinctly different from psychosis, as the person afflicted does not experience hallucinations or delusions. but nowadays it usually means when someone is acting crazy and overreacting about small concerns. funnily enough, i think the sims 3 "neurotic" trait does a pretty good job of representing the modern use of the term
@@ambrosiadreamer ohhh ok ty
Plus the cancellation fee would've just been one seat at the table. Sooo... it essentially just means she earned just as much as if one less person ate there that day. It really doesn't seem like a big deal.
@@ambrosiadreamer LOL when i use it im thinking of the sims trait 😂
Bro apparently has to do so little work he can spend two whole months away from his business in italy, but is somehow still THIS pressed about a single cancelation fee.
I'm so sick of *-*small business owners-** feeling like everything they do is justified because they aren't Amazon.
if it's enough proof for his credit card company to issue the charge back in the first place, then he was clearly hospitalised. absolutely insane business owner behaviour tbh
Yea companies don't just issue charge backs cus you felt like it
Businesses do not get to act like children and then not face consequences good on trevor for exposing this behavior
Uh yeah, Table Boston has one of the worst reputations of any restaurant I've seen, and MARKIE made a video on them a while back. The owner is a rancid human being. I fully believe it was Jen herself on the phone who called Trevor "so butt hurt" given other reviews I've seen of the place. Would love a follow up on Table Boston in general Orr, it's a deep rabbit hole that I think you'll enjoy covering.
It's a real choice to say that not only to a customer, but to a man married to another man. Like, "butt hurt" originates as a homophobic slur.
@@picahudsoniaunflocked5426wait really? i’ve never heard that before
I'd believe that too, the "butt hurt" comment is on part character wise with how the owner conducted themselves through the text messages. Alternately given how much a a caustic ass the owner is, it would be not surprising for members of the staff to be the same.
@@picahudsoniaunflocked5426butthurt is Shakespeare dunce 😅
@@picahudsoniaunflocked5426 No it doesn't' actually. It has been used that way the on occasion, but it originally came from the phrase of spanking an unruly child. So essentially calling someone "butt hurt" was saying that they were a child that had been spanked. Though as I stated before homophobic people HAVE used it some times, but it's not that wide spread.
It's very telling to me that she only posted her response and not him telling her that he did indeed call, all so she could publicly give him shit for not calling her. It's almost like she read that and chose to ignore it!
This is literally like the restaurant from The Menu 😭 like hawthorne would pull sum shit like this
I couldn't enjoy that movie because I have worked for 56 "small business owners" who would do that
The restaurant owner seems genuinely insane, after seeing this I would not eat there even if they paid me lmao
You're right to be suspicious of her expressed concern for her staff. If she acts this way towards potential paying customers, she's almost certainly treating the people reliant on her for a paycheck *at least* as poorly. It honestly makes my blood run cold to think about. The most blatantly abusive bosses I've ever had still had enough of a grip to not pick fights with their customer base.
Imagine getting a bunch of negative press on TikTok and thinking "i know what will help, I'll post my face"
If you own a business and you're going out of your way to find a customer's social media account to give them a piece of your mind... Maybe you should go back to business school.
When someone says "he was belittled" my brain translates it to "he do be little doe"
I won't want to go to this restaurant no matter how good their food is. The reason is simple: I don't want to be tracked down and confronted in such a nasty way. Thank you for sharing the story.
At this point I'll make up a pencil drama for you to talk about it
"Table would not- TABLE, table would not be seeing it..." fucking killed me
Unless I'm misunderstanding their model, communally served food isnt 'every single person gets their own separate dish prepared just for them', so 2 people not showing up just means everyone else gets slightly more to eat that night right? So the idea of charging a cancellation fee for the *entire meal* when there's literally zero food, time or effort waste is an absolute pisstake!
the waste is the money not made obviously.
Considering she can take 2 month vacations, she doesn't need the money and was upset. Because they agreed to a cancelation fee and even admitted they didn't know how insurance worked. She doesn't deserve anything nice. But the guys aren't innocent
tables, parchment paper, and even pens yet we still await our promised and highly anticipated pencil video. my disappointment is immeasurable.
and my day is ruined
It's not main point, but I wanna know what's going on with the travel insurance. Like i assume you're paying for them to cover your cancellation fee. Not dispute it and chargback lol. Seems like that's 100% on the credit card company
Exactly and either way it’s not Trevor’s fault. The restaurant owner was apparently told that he was hospitalized, and it’s not up to the owner to question that. The owner needs to be contacting the credit card company that did the chargeback at this point and needs to settle it with them, not with Trevor!
Nah that’s completely normal for insurance. Insurance isn’t just a pool of money you pay into and then get paid out of when you need it, it is primarily a money making business.
They do whatever they can to keep ALL the money you give them, and only once all their avenues of recouping that money are exhausted do they eat the cost.
@@olhydra yeah I know how insurance works lol. I work in insurance. I used to be a claims adjuster. Now I don't really know about travel insurance tbh. A charge back is not insuring anything. That's what I'm confused about. Like I used to do a lot of rental car claims where they charged the customers credit card. This would bee like instead of paying out on the claim we just took the money back from Hertz and gave it to the customer lol.
@@t_ylr I think something about how they charged the price full meal and not a lesser cancellation fee, leading to the dispute w/ the credit card company
charging full price and just calling it a "cancellation fee" doesn't fly I guess
@@trippingthelight oh I didn't catch that. That makes sense
this is so amy’s baking company coded
This gives me big Purr Cat Cafe vibes
Word. I was waiting for her to bust out a "but we have no calls, Kathleen!"
Imagine being so bad at business you show up in a Evil Pinely video
I'm so taken aback by the claims that he's lying. Like, yeah people lie on the internet all the time, but he told this story to his bank?? To like, actual real life institutions that you really cannot lie to. Idk maybe I'll eat these words, but why on earth would anyone commit financial fraud to avoid a cancellation fee.
That's exactly the type of personality/attitude I expect from a "communal table" restaurant owner.
I wasnt sure whether or not i had seen a table before i saw your drawing of one im grateful to be reminded what a table looks like
This restaurant's setup is nightmarish to me lol. Those big tables where you have to ask people to pass everything are overwhelming enough with family, let alone strangers at a restaurant
Imagine sitting in the middle on the wall side *and you need to pee*...
‘You can’t come because your husband has been hospitalised? Sorry to hear this, I hope he gets better soon. You’re very welcome to visit another time.’
Any not covered cancellation fee shouldn’t impact the restaurant as it wasn’t a loss, it was only a fee to potentially make up for guests that were sent away because they weren’t able to use the table because it was reserved, but then this can’t have been the case either.
Not appealing to even consider booking a table and going there if you get tracked down and harassed. Don’t say you respect or appreciate guests. Seems a joyless place.
Two things I’ve noticed about modern society: everyone is in a rush to go nowhere, and everyone has a chip on their shoulder. Let’s all just take a collective deep breath and chill out a little??
...legal fees are going to cost a lot more than $250.
Time to see what's being brought to the table here. Exciting times
as someone who's done fixed-menu dining at a similarish pricepoint (but a real different set-up), it's awesome. mine was a bday gift from my mother, and we had a very lovely time. for a cancellation fee to be 100 percent of the cost is insane though.
The idea of the restaurant sounds interesting and fun as an introvert who would love to pay to enter a knowing situation where it’s like “no please talk to everyone around you, they’re into that,” but every single other part sounds like a nightmare. The cameras, the customer service, etc
ofc the most obnoxious business idea has obnoxious owners
I would absolutely love to flip that long ass table at table 🤷🏻♀️
Art would totally flip that long ass table at table!
@@TriciaStewart84 I can absolutely imagine that scene!!! 🖤
Every time I hear this story I'm just like ...these people are out of their minds.
Because even if they DID manage to track down their missed train etc that's not proof that that's why they had to cancel 💀 They could have missed it BECAUSE HE WAS STARTING TO EXPERIENCE SEVERE AND SUDDEN SYMPTOMS.
They also would NOT have known about that when they refused to remove the cancellation fee when they called and told them why they missed the reservation. They had absolutely no evidence whatsoever at the time of refusal to even remotely think that they were lying. They went out of their way to try to prove that they aren't just money grubbing monsters who refused to reverse a cancellation fee for a customer who called in and told them their partner was in the hospital.
Also. They don't HAVE to provide THE RESTAURANT with proof that they missed it due to hospitalization. They have to prove it to their insurance company and they did. Your hospital records and when you are admitted etc are not public records so it doesn't matter if they only posted a picture in the hospital the next day. And insurance companies are not super well known for allowing folks to use their benefits willy nilly so it's actually wildly bizarre for them to claim they weren't in the hospital when they said they were.
And again. Missing the train in no way means they weren't dealing with a medical emergency at the time and it's super messed up to accuse someone of not being in an emergency situation just because you're greedy and wanted to take their money despite the circumstances they were notified of.
And regardless of if they believe that they were lying...they did refuse to refund them and they had every right to dispute it. 😐 These people are absolutely nuts and their restaurant seems like a terrible experience to begin with. Tf would I look like paying $125 to rub elbows and breath the damp air of a stranger practically in my mf lap while we SHARE A COMMUNAL MEAL when you can find a good restaurant with actual seating and not have to eat off the plate with strangers? A fool. I would look like a fool. 😐
These people lied through their teeth throughout this entire harassment and it's wild that they're like "We're getting ded threads!" Like no one should be calling them to do that but also....you harassed a couple for literally following their insurance protocol. 🙃
The very nature of charges for no-shows really do need to be considered case-by-case. My anxiety wrecks me when I miss an appointment because the bus is 40 minutes late. My blood pressure raises exponentially when I so much as think of being late for something. I get that some people will abuse reservations, but things happen. Maybe a $10 charge might be acceptable, but nah. I don't go to businesses with crazy cancellation fees.
that table fills me with rage and barbaric evil
I think the moral of the story is not to try being polite and reasonable with someone who is this unhinged from the start. If he just responded with "I was in hospital you psycho" and blocked their number then he would've been spared from a litigious stalker.
15:30 I disagree. If restaurant's owner hunts down costumers and sends them rude messages, and lies about them on their platform - fuck them and their business.
the overcooked music is inflicting psychic damage upon me (good video)
I LOVE how respectful and well spoken the victim in this is.
OH MY GOODNESS A NEW EVIL PINELY VIDEO
KICKING MY FEET, TWIRLING MY HAIR, AND GIGGLING RN
o7
His travel insurance is through his credit card. So I wouldn’t be surprised if they way they “insure” you is by doing charge backs on all of the charges. This would be incredibly crappy because credit card companies will stop processing your charges if you have too many charge backs. But it would explain why she is insisting that he did a charge back even when he is saying he used travel insurance through his credit card. She wouldn’t have probably noticed if the credit card just went through differently from a normal charge.
that table lady has to be a narcissist. i refuse to believe someone ruins their own business like this out of sheer stupidity
Unfortunately the business likely won't be ruined since she got yelp and google to remove any bad reviews relating to the situation
@@damefruhaufwhich is just so fucked. People deserve to know the owner is a prick. I disagree with Pinley, it's part of the art. How you treat customers is important and worthy of being in a review even from randos on the internet that saw the situation.
Agreed! My immediate thought was: Oh no... a Karen but a Karen that is the owner of a business!!!? Probably the worst type of Karen
"What was her job?"
"TABLES!"
I could absolutely see the restaurant owner saying “these tables are how I buy my house! They keep my house hot!”
@@torgo1985 that's exactly what this reminded me of haha
12:52 omg this was the most disorienting joke I ever heard, if anyone else didnt get it, its the 8th commandment as distinguished by Augustine, "thou shalt not bear false witness"
where my pencils at
This awful customer service kinda reminds me of a time that I got an email with two tickets to a welding workshop in New Hampshire (I'm in Atlanta) and when I emailed the company to let them know they got sent to the wrong email since the tickets were pretty expensive and I wanted the buyer to get them and the customer service person straight up told me I was wrong because they checked the tickets against my name (which I never gave them) and my email (which we already established was wrong) and then proceeded to accuse me of trying to weasel out of these non-refundable tickets and so I ended up sending them part of my phone number and address to check against the order, which was my fucking idea
I appreciate you pointing out what a table is. The lore behind the name is an important part of the story.
Even the concept of the restaurant is just asking for trouble. It's $125 per person, but everything is served family style with strangers, meaning there are no individual portion sizes.
Extremely bold for me to assume this but I think he missed his train... *because* he was in the hospital .-.
How do people, in the year of our Lord 2024, still not understand PR and just how easily made public any kind of online interactions are
I don’t think someone who acts like this really deserves their own business 🙄
Didn't he have to provide proof of the hospitalization to the credit card company or bank or whatever to begin with? Why would they think they got him there
And I wouldn't be surprised if the restaurant owner was the one that told the spouse to talk to their credit card company if they are so "butt hurt" as it is spot on character of how the restaurant owner acted in the messages. If if talks like duck and walked like duck..... it's probably a duck.
I wanna make a bet here, though I don’t work in this industry so grain of salt:
I’d bet that the travel insurance, being THROUGH the credit card, took the claim Trevor filed and reimbursed them immediately, and then the way insurance works in a lot of cases, they’ll go on their own and try to recoup costs wherever possible. So the credit card company processed the claim, gave the customer the money, and then assigned a caseworker to start going through all those charges and figuring out how to get any refunds or deductions possible. So for some reason they decided to do a chargeback on the restaurant without even telling Trevor about it. They might have just told him ‘don’t worry, it’s covered by your policy’.
Both of their stories could be true, and that would make it even more insane for the restaurant to be picking this fight with the customer instead of the credit card.
This is exactly how credit card travel insurance works... the credit card company lends you an advance on the chargeback, which they pay back themselves when it clears.
I have worked at a few restaurants, and never heard of a "small independent restaurant" owner that can go on vacation for 2 months. Also her restaurant looks like a cafeteria