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- เผยแพร่เมื่อ 23 ก.ค. 2021
- Bryan916 Amazon Store
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Wow RockAuto has really gone way down in services since I used them last!
1,075 BBB complaints from RockAuto
www.bbb.org/us...
Link blow to other rockauto disappointments👇
www.youtube.co...
I have had great luck. Just recently bought a hub, two struts, lower control arms, sway bar links and bushings with no issues. But then I never buy the economy line.
I work for rock auto I'm the top picker and , I don't pick n type in or shove parts in wrong boxes , I make sure it's the right part , hopefully the good reviews are coming in this 2021
@@u7iixbl302
Great post..
Question for you
What's your take on the economy parts as compared to the other parts that you sell..any information would be highly appreciated..thanks
@@u7iixbl302 props
I put an economy wheel bearing on my 2500 service truck and ran it for another 50k miles no issue
@@OGBNCSR I just bought an economy wheel bearing recently ... so far so good 😁👍 Stay Safe
In my experience, even with shipping from multiple warehouses, Rockauto saves me a lot of money. But, like others have said, I buy top-quality parts. I have had many orders with RA and have yet to have a real problem. Only annoyance I’ve had is that they sometimes will beat their shipping time estimate and items arrive too soon for me (I try to time it since I travel A LOT). Most would not be annoyed by that and even in my case it is easily handled by opening a FedEx account so you can manage your deliveries.
Ive never had any problems with Rock Auto parts.
I've only used Rock Auto twice and both times they didn't fit.
I have used Rockauto for 20 years.They have gone down hill recently. I order parts for 3 cars to last me for a year. I do not get to the parts right away. When I tried to install cabin air filters, they did not fit. I checked my information, it was correct. They shipped the wrong parts. I tried going through their order return, through my account. They will not exchange the parts, over 30 days. You can not call them. No way to email customer service. I am now stuck with parts that do not fit. I will not use them again. Beware.
Been using Rock Auto for years. No problems.
Ditto, brakes, rotors, wheel bearings, filters, belts, coils, plugs, belts, mirrors, switches and more. Never a missing, wrong, or bad part. I stick to name brand and or mostly oem parts. I’ve checked rock auto part numbers against my dealership parts department and they are always the same.
Worst thing is you can't call anybody. There's nobody you can call to work things out
I have been a Rock Auto customer for over 10 years. Just bought over $1500 of parts last week from Rock Auto. Number of problems in ten years: One, they shipped the wrong wiper blades about 7 years ago due to the catalog listing being wrong. Replaced immediately and they told me to keep the wrong blades as it was too much trouble to issue a return (i.e., return would cost as much as the blades were worth). Note that when buying from Rock Auto I: 1) never purchase the cheap no-name or low brand parts as I plan to keep my vehicles for a long time to come; 2) always check shipping rates. I have had instances where breaking an order into two shipments has reduced shipping costs. I have also changed from one trusted brand to a different trusted brand to get the parts to ship from the same warehouse and reduce shipping costs.
My advice to the person in this video is that you should purchase all of your parts locally and then you can post a video complaining about the local supplier when they provide you a box with a an oil stain on the box or tape on the box.
Been to Rock Auto twice. First time just an out side mirror. Second time a CV joint. It came with no strap on the boot. WTF? So i went and got a strap and put it on. I then jacked my car up and the old cv came out in two pieces. Then the new one wouldnt go in the tranny. I couldnt put it together to go to a garage, so i had to pay a $75 tow because it had to be a flat bed. The garage coudlnt get the new cv on, they had to order another and install it. Only another $150. Rock Auto argued with me for a month before they sent me a "link" for a return shipping lable. Then told me only 50% return. Ill never use those jack leg rip offs again.
Rock Auto no call # for customer service,that is a big issue also,lights on nobody home company.
I have never had a problem with Rock Auto. I am just a driveway do it yourselfer. I have ordered oil and air filters, wiper blades, shocks, struts.When I have something replaced at a shop. I look at the parts prices tell them what it is on Rock Auto. Then I get major attitude they tell me they can't wait for Rock Auto to ship and if there is a warranty issue it holds them up more. It shows how inflated auto parts prices are.
I use Rock Auto for almost all my parts. Zero problems.
@@patrickmccann24but was it the cheapest option or most expensive? These guys are saying the cheap ones are literally trash like the one you had.
MAN.!!!!! I knew right away when you showed the oily Gabriel box the first time that it's a leaker.!!! Have seen that locally with the well known parts stores too.!! When the parts cashier,😅 brings the shocks out, and you can clearly see the wet, oily box.!! You tell them it's not good, and they are like a deer in the headlights.!! Have them open it, and show them why it's junk.!! Besides Heavy Class 8 Truck Parts houses, and or Heavy Equipment, Farm Equipment, etc., dealerships, NAPA IS about THE ONLY parts store where you can get an Actual Parts Person who knows what, and where the parts go, and understand the actual function of said part.!! Some do try, BLESS THEIR HEARTS.!!!😳🙄🙄🙄🤔🤔🤔😉😉😉😉
This video is pretty spot on. I’ve been dealing with this for the last few years. Rockauto recently sent me an email stating they were refusing my refund on an $8 brake hose (out of a $900 order) that clearly didn’t fit. There reasoning was that I had an 8% return rate which was higher than normal. Mind you I’ve purchased thousands of dollars in parts from them and usually only return smaller items like brake hoses or motor mounts that don’t fit right. I literally just called my credit card company and put a partial stop payment in the amount of hose plus shipping, kept the hose and sent an email back politely asking Jeff (one who emailed me) to suck it.
Sounds like a deal unless Jeff brings you a new brake hose in person wearing a big smile.
So theyve save you probably a thousand or more, yet eight bucks is a dealbreaker.
They tell you that you have an 8% return rate. You tell them it is because they have an 8% error rate on correct parts shipped (sounds like they have the same people working for them that are employed at my local fast food drive thru restaurants haha). Good job with calling the credit card company. It is a good reminder for all of us to use a credit card instead of a debit card when making purchases like this. Credit cards have more consumer protection built into them. I have not had a problem with RockAuto yet, but didn't know their customer service was so bad when there is an issue until I started reading some of these stories.
If you use pay pal they’ll pay for the shipping back to the company to get the refund
Always 2 sides to a story
This video was very relatable to me. I order parts from Rockauto all the time. It’s hit or miss with them. Some parts fit some don’t. I also notice they have different selections of brands of parts to choose from. Sometimes they do sell Mopar parts for certain vehicles. I usually don’t pass up buying Mopar parts from Rockauto because compared to buying from the dealer you win all the time. I also like to buy AC Delco & Moog parts from them as well. Other parts I like to buy from them are brake parts and components as you explained in your video (Powerstop), light bulbs, and a few other parts. I can def relate to experiencing buying parts that come damaged, don’t fit, or just getting the completely wrong part. And yes it is an absolute pain in the azz especially with the time it takes for them to ship and then shipping back. I don’t like that you have to pay to ship things back! I don’t like the fact that they don’t have a customer service phone number as well. There’s literally no way to speak to a live person over the phone who can help you out. However, since I’ve been working on cars, Rockauto has been my main go to despite the various mishaps. But for the most part I’ve had good experiences over bad. But that’s prob only because I usually buy the better name brand parts and I stay away from the cheaper brand parts. I always assume it’s cheap for a reason and you get what you pay for. Thanks for informing us about Parts Geek and 1A auto, never thought about using them but I’ll def check them out and see what it do. Really appreciate this video because I’ve always heard mixed reviews about whether to buy from Rockauto or not, great video sir!
Don't use partsgeek, mark my words stay away. They're a worse than rock auto no matter what you buy. Many lawsuits in the process onnthem. 1aauto is legit and ultimately safest budget aftermarket option online.
it the china market not their fault they work with what they can .i get crap parts from any place ebay napa gm and good parts i try and get a real brand or made anywere but china wen possible regardless of brand
Yeah during my engine rebuild the fact every time I placed a big ordered you have to pay for the individual shipping for each item cuz it’s not leaving the same warehouse... but my local parts stores are about as useful as a poopy flavored lollipop.
I haven’t had any issues. But I’m the type of guy that goes in knowing exactly what I need. Sometimes down to the part number
I get what your saying Bryan it can and is a bad deal when defected part shows up or just wrong part. I have been ordering from Rock for over 15 years and have only had two problems, which were taken care of by Rock. The one issues just happen but was not Rock fault as it was Dorman not packing its part in proper matter. I receive replacement part in 3 days, which was still packaged wrong. order a different brand and all good. Rock buys a lot of close out parts and in your case with the shock I believe it to be just very old stock, which does not make it any better and it sucks. I just purchase the very same shock and no problem with it. Thank you for the heads up on this.
Our shop has been buying more than $20k of parts every year from them for more than 10 years. In the last 6 months, we've had more problems with substandard packaging fails, shipping time estimate fails, defective/unusable part fails, and "misboxed" part fails than in the previous 10 years combined. It seems that as their level of tv advertising goes up, the quality of their parts and service goes down. Now, it's gotten to the point where we're actively looking for an alternative to replace Rockauto. When you can't even talk to someone anymore to discuss their scewups/problems, it's time to move on.
I noticed you said you have been dealing with this company for 10 years, are they like Autozone dealing in Chinese made stuff? Discount Auto too has alot of Chinese stuff. I've never bought anything from this company so this is why I'm asking you this question. Thank you for your time.
@@williamsantiago7303 everything everywhere is china.
The solde fake ngk plugs and won't replace them
When companies lose their way....
You like being abused for 10 years
I've bought tons of parts from RA with only one problem which they quickly resolved. As many others have mentioned, the key is to buy quality brand parts and stay away from the cheaper brand parts. No shipping problems with them either. On your shocks - I would have inspected/tested them before I took everything apart if they were received in that nasty looking box.
I cant say I disagree with on this one !
Rock Auto sold me some parts that we found one that was a defective part. This was my first experience with them. So, I go online to find a customer service number to call, No Number😳. I then find out that I had to use their automated help desk, ok I’m thinking 🤔. I fill out this questionnaire completely to then get a message that the part is not returnable, what!! Scam is this. The site clearly states that they honor manufacturers warranty so what’s the issue with a one week old turnaround part that only needs a replacement under some warranty. They haven’t given any help guys, so stay away if you don’t want to get burned
So what you are telling me is that you purchased from a bad brand who didn't reasonably honor their manufacturer warranty? Most warranties are scam especially from the cheap brands. I'll give you a perfect example of how a warranty should work and anything that doesn't work this way is a bullshit scam.
I buy a torque wrench from Amazon. It doesn't work so I contact the manufacturer directly on their website. They reply back in one day (on a holiday mind you) and tell me they will warranty the part. I get it the same week 3 days later. New part works great. I don't give a shit about the reseller, because the manufacturer honored their warranty. Why is it the resellers problem if the manufacturer gave you something defective if the reseller gave you the proper item from the manufacturer? That's like getting pissed at UPS, because somebody packs the wrong part.
I am in the middle of a shipping nightmare with them. If you need your vehicle fixed in a timely manner, forget these idiots.
I also had a problem with Rock Auto recently. I bought a clutch kit for my truck and it had the wrong pressure plate in the box. Then I had to go buy one locally and send the other one back. And wait one week for them to credit me back the money.
Reasons why I like to go to my local auto parts store. Refund that same day. Have a person to talk about a problem in person. My local one has gave me problems in the past but I walked in and they fixed their mistakes.
Never had any problems ! Received a broken part, sent it back and they shipped me a good part for free !
I am rebuilding my 1968 Ford LTD and so far every parts I ordered fit perfectly
Best thing about them for me is being able to get genuine or oddball parts like some of the Mevotech improved parts that have uniballs or whatnot, or adjustable ball joints whatever. Seeing all the options then being able to shop a generic size or part number -- or to order Delco or Delphi parts that I know aren't knockoffs etc.
Had a few issues with their catalog being wrong, but nothing else really so far. But I hate that they don't have any real customer service
how long you been using mevo tech? i haven't heard of them before.
@@cdoublejj they're an aftermarket supplier, I don't trust them just because if the name- rather I still have to look into individual parts. Some are really good, some equally crappy as other aftermarket junk. For the most part though I've felt they were a good value. Especially on cars that the factory parts are already not great, no sense in spending triple for crappy parts
Mevo used to be top quality. They have 3 levels of quality. I put on their best balljoints, failed @ 3000 mi. Car home ona hook.
They are not genuine 😂 I had bought couple of stuff claiming they genuine but they are just a clone never order from them again
Dude you are 100% correct. I have gotten more things that look like they are used over and over again. Then I've actually received new. I'm actually done buying stuff from RockAuto. I'm not buying from the local auto parts store. But I'm done with RockAuto.
they seem to scam on shipping as well where it iwll say it is coming from one warehouse so I try to stack items or get rid of one coming from warehouse "C" for another different part coming from warehouse "A" and it won't let you. They clearly just stack on shipping charges for you.
Yeah I know exactly what your talking about and It doesn't make sense other then to over charge you!
@maxfrederick… that is an infuriating game to play isn’t it. I once placed an order for multiple items I needed but added a few “good buy” items that are good to have on hand. It came out that there was going to be multiple warehouses filling this order and it displayed what items where coming from what warehouse. So I removed some non needed items and it shifted stuff around so there was still multiple warehouses involved. So now I know that many items are available from multiple warehouses but I don’t get to select where each is coming from. I think I eventually removed most, if not all, of the unneeded items to get it down to 2 warehouses. What a joke that was.
That's the thing, you would have to change the brand of whatever your purchasing, but this is not a valid complaint. If I were to sit down and explain it to you, maybe you would see wherever it is that you are an error, it's just that you're absolutely wrong on this one. With that being said I'm super pissed off today because they sent me a Denso part inside of a Motorcraft box, which it was obvious it was returned by someone before because it had Scotch tape on it that was then cut, meaning that when it was returned somebody at these warehouses inspected it, and they saw the ripped open baggie on the inside and looked at it but didn't understand that Denso is a different brand name than motorcraft. I've been to one of these warehouses in a capital city where I had the chance of saving return shipping of $7, and returned something and I realized it was a giant Warehouse it was like, almost half a mile long, and there must be 25 different companies worth of stock of different things like next to the automotive stuff, it was a bunch of party supplies. And so these aren't Rock Auto Workers that are picking stuff. The pickers pick for every company, they simply get a printout on this big table out of a printer and the next picker takes it and off they go with a cart to get everything bring it back, box it and label it. Because you don't have to be knowledgeable about things when you're just picking stuff off a shelf. But that's what causes the issues and it's what causes people to be able to scam Rock Auto by buying the part they want and putting a cheap part back in the box and returning it, and the real victim ends up being the next Consumer that purchases the part and they throw back that returned one that somebody was scamming. I mean, RockAuto loses too so it's creating an extra victim really. But yeah, the whole thing about them trying to scam you on shipping is invalid. Whatever your experience was, it didn't have to be that way if you new about their shipping system
@@jackfox5738 … it’s possible that things have changed since I placed that order I was describing and I assure you I did not change brands. When I deleted all the stuff from one of the three warehouses to get it down to two, crap would get shifted around and I would still have three warehouses. I don’t know that this is a scam but it is BS. As I said I eventually deleted enough stuff that it was shipped from only two warehouses. Multiple items were available from multiple locations and their system had no interest in keeping my shipping costs down and I really have no idea why.
PSA! Gabriel and Monroe shocks and struts are junk, KYB is the quality one that over 75% of auto manufacturers use straight from the factory. If you want your factory ride back, don't be buying anything other than KYB and if you're european, stay away from sachs and use Bilstein
although I haven't ordered any parts from there yet I kinda the way the websites setup with different categories per part with premium, economy etc. but yea it could be a hassle if you need to return items due to having to ship it back or deal with getting a refund unlike a local parts store. I like NAPA personally they have their own store brand parts that are high quality.
Nonexistent customer service heaven forbid you've got to return something they're going to nail you on return shipping even if it's their fault, I'm out
Never trust a company that has no customer service. RockAuto provides zero. No telephone number. They are a deceitful company selling poor quality, knock-off parts that can and will damage your vehicle. If you simply do not care about your car, then go for it. Take the chance. But I would never ever order from them again. Trash company. Zero customer support. Avoid.
I ordered some Moog sway bar end links for my car, pictures made it look high quality with grease fittings. 4 days later they show up to my door. Instead of the nice Moog links I bought, I recieved some cheap knockoff constructed with plastic instead of brass (with a grease port) like the Moog I thought I ordered. Immediately returned and hoping that they send the ones I paid for this time.
Dude, There is no "pictures make it look nice" RA clearly has a "economy section" and a "daily driver". The end links are cheap even heavy duty ones are only 15 a piece.
@@willymaze368 the photos and part number corresponded to a different part than the one I recieved. Both RA and Moog's own site showed a high quality end link with grease fittings and a large diameter linkage. The part I recieved was a non branded end link made of plastic with no grease fittings put into a blank bag with the Moog part number stickered on. It was not a Moog part, nor was it even close to an equivalent.
I wish that I had seen this video before buying a part from Rockauto. the part that I ordered was supposed to be a Christmas present for my daughter, to replace the window switch for a 2016 Hyundai Tucson. the part I got fits a 2010-2015 Tucson. It is listed wrong on their catalog. I ordered it back in October so that I would get it in plenty of time. when we went to install it on Christmas day we figured out that it was all wrong. I am currently going through the Better Business Bureau, since there is no way to contact Rockauto directly. it isn't looking good , so far.
Another issue with Rock Auto is you only get a 1 or 2 year warranty. Most local store parts have lifetime warranty. I went local for a radiator after I discovered a leak on my Rock Auto 1 year radiator at 13 months! I paid double on that one locally but if it ever leaks, I get a new one for free! Also, if you order a part, don't wait until later to replace it. I bought a timing chain set for Ford FE390 in September but didn't get to it until mid November. Crank sprocket was incorrect but was past 30 day return policy. I did research and other vendors including part manufacture said the set was for the big truck engines - the 391's and 330's. Rock Auto wouldn't budge and said that's what manufacturer recommends. I figured the $35 + shipping wasn't worth going to court although it might be worth someone for justice sake!
Damn that sucks!
How about no warranty on a brand new fuel pump that they sent me they said that I put it in the gas so it’s non-warrantable
@@alantierney1 sorry to hear that but somehow doesn't surprise me coming from them.
Yep. If you go and look at 'Hyundai Touring' you'll find a TON of later year Elantra parts mixed in with it, all with the correct part numbers but the wrong physical part. When they DO send you the wrong part, good luck getting the money back, you're out shipping at least.
I worked in the auto parts industry for over 20 years . Trust all parts stores resale the parts people return if possible. Rock auto is going to be cheaper than a box store . They don’t have the overhead. But when you have a problem with the part box stores easier to deal with .
Three weeks ago i was looking for some parts. Now they sent me a discount code but they raised the price on the only one thing I went back to buy. Ai is working overtime. I'll buy it somewhere else.
Never had issues with RA parts. I always get at least middle of the road to best though. Prices are low enough so why not get the premium stuff I figure.
I've had issues across the board!
Don’t buy economy parts buy premium parts and good brand name no weird name brand
Ordered a part from them 2 months ago and never received it, tried calling but they have no customer service! Everything over email smh
I never had a problem with them until this last order. I ordered a intake plenum gasket and it won't fit, not even close to the right part. Sent me the gaskets and rubber coated metal gasket the gaskets are to small and the metal coated gasket doesn't line up with all the screw holes not just that but the holes for the cylinders are way smaller. Also got a throttle body gasket and instead of the rubber insert they sent a flat paper gasket.
Thanks for sharing so just the shocks where bad how are the suspension parts holding up?
I have had good luck with rock auto. As long as I buy the oem products like acdelco, mopar, moog, Eaton, I have not had problems. It’s the cheep Chinese knockoff stuff I have had problems with. But I have had the same problems with returned items. Also the individual shipping is a pain.
will be saving this comment
I’ve just seen a video full of complaints about moog having gone to crap
Great points, Rock Auto is great for the guy or gal who does their own work, but if you are a repair shop, best thing to do is develop a good relationship with a couple of the local parts suppliers for sure. I myself have used Rock Auto but know what I am purchasing before placing the order. I have ordered some parts that were significantly less money with them. Great video. As far as the shock issue, that's why I never buy Gabriel shocks, they are crap!
I got fake gk plugs from rockauto and they won't replace them
Are they now? $8 a shock sounded pretty good, I was thinking about it😂😂
@@Nikkk6969 Don't waste your money.
I live in Toronto Canada.
I drive to Niagara Falls NY.
I pick up parts shipped to my U.S. mailing address from Rock Auto.
I have only had one minor problem and that was a wrong valve cover gasket was shipped in error.
Shipping might be an issue.
They are shipping from various warehouses.
My experience with Rock is that their upside far outweighs
the downside.
I can recommend them without question.
I will continue to use Rock Auto.
I've bought 5 shocks for a single car and only 2 weren't defective out of the box. They are shipped in their shelf box with no padding and the mounts get DESTROYED during shipping and arrive rattling and loose. Small parts yes, big parts, no.
I've had great luck with RockAuto for years, but I have noticed packaging issues in the past couple of years, especially with heavy or larger parts. Loaded front shocks for my 09 Escape and 2010 F150 came damaged, and the boxes were destroyed (not a FedEx or UPS issue). Parts were loose and went through the box. They did replace, but it delayed my repairs and took time to deal with who was to blame.
Looks like a major rebuild is about to happen!
The good thing about Rock Auto and places like them is that they send the same exact part for much less. But there is more risk involved, as happens anytime we try to save some money.
Do it yourselfers still come out way ahead, even with minor issues.
But we deal with local parts stores for jobs on a time crunch and better service. Volume also gets bigger discounts, aka, a different color price sheet. ;)
i had a completely messed up AC line from rockauto. Showed them photos. Told them just the quality was way off that I buy tons of parts and I just want a 20-30% off discount code on a future order. They said nah we can do 5% haha. I said you know that is always the case? They also said I couldn't return it since I had opened the package. Yeah they're garbage if you have a problem. If you want to buy from them buy a reptuable brand from them and then it is a good price
Man I got a leaking steering rack from them. Box looks like it was thrown around. Didn't order anything since then
Smart man! Yeah I'm good on RockAuto not worth the trouble!
I work for the post office they likely threw ur parts into the sorting bin. Lol. I don't think RockAuto was the culprit
Where are the fuel pump fuel gauge sending unit it’s all together one unit put it in the rig it wouldn’t fire check the fuel pressure it was only putting out half the fuel pressure contacted rock auto they said since it was installed in gas it couldn’t be returned I tried several times talking to them they kept saying the same thing I ended up taking a new fuel pump out of it and putting the old one in its place which fix the problem it’s a shame. Shame I had to buy a brand new fuel pump and get screwed out of the money.And they won’t stand behind their product
They threw yo shit around huh 😂
I personally have bought a tie rod end, set of wheel bearings and hubs, a number of ball joints, brake shoes and pads, knuckle assemblys. Thus far everything has come on time and in good condition, never had to return anything.
Wow! Just received the wrong part for a Mercedes. Rock Auto claimed that they sent one to support a certain body type. Although I verified the body type; it still cost be return shipping and was only given a store credit. Sucks when you need the part. Vehicles take up a lot of space.
I was using Rock Auto regularly until this last time, I ordered a full set of brake shoes for my 66 Studebaker, I ordered the shoes for a V8 car with 10" brakes they sent the wrong shoes (for a 6 cyl. car) in the correct box (Wagner brand) but my issue arises because the box shipped was soaking wet as if it was dropped in a puddle and one of the box inside was so wet it fell apart and since the shoes are steel I wanted to get them out before they rust, I took pictures to show them since the parts had to be sent back in original condition, but surprise there is no one to discuss the problem at rock auto with. So here I sit with 4 sets of shoes that do me no good and I'm out the money. And if you do ship them back you have to pay the cost on something they screwed up!
That is unfortunate. On a car like that though, wouldn't it be best going through a Studebaker specialist? For every part they sell for a 66 Studebaker, they probably sell 1000s of chevy parts.
They gouge on shipping to make up for low product price!
I have noticed that myself when i use them i have had it where the shipping cost is more then the part .
Rockauto. Where a quality part is sold at steep discounts because you pay it all on shipping. I've stopped using them. It's just a shell game at this point. For a few dollars more you can get a local part and be able to walk it back. Rockauto is putting themselves out of business as more and more people catch on. Try changing items in your cart sometime, and you'll see the warehouses magically change along with it, despite the part not changing. One way or another they're going to squeeze you for every dime they can. And no customer service? No thanks.
And don't forget Bryan. They have ZERO physically inventory. They're just a middleman. So every order has different suppliers. It could literally be three different suppliers on the same order. It's not really them packaging it up. It's just some random warehouse distributor.
Yup, change quantity of same item and ya may pay shipping twice.
i got a counterfeit denso cabin filter for my rav4. so cheap it folded up when i installed it. yes it was installed the right way. the stp filter i took out was a muck better filter then the fake denso filter. screw you rock auto. wonder if they sold out to china.
Another benefit for SOME would be the PayPal pay in 4 option you can do on Rock Auto.
I was looking up rotors and all they had to offer were some acdelco “gold/professional” line and I added it to the cart with some brake pads and bearings. Seen the shipping costs and was like wtf. Over $100 just in shipping and taxes which totaled over $400. Went to Amazon instead and ended up getting everything for less than $200. Sometimes rockauto is good for small orders and that’s it.
yeah they mark up the shipping cost
@@Bryan916 yeah it’s ridiculous, I always make sure before I do buy anything from them is to make sure it’s coming from 1 warehouse and not 5 different ones because that’s what rises the shipping costs. So I split between rockauto and Amazon on some things.
That can happen with any online part place. Now the return and refund part has alway suck with rockauto
I totally agree. I ordered a 9" rear brake drum kit from the Rock Auto and after removing the wheels I realized that my truck had 10" drums not 9.0" I could not return and exchange the parts for a 10" drum kit even if I did not install any part, they all were in their package as they were shipped. The Rock Auto would only accept "warranty exchange"... It was my mistake indeed, I should have measured the drums before ordering . Even if I purchased parts from Rock Auto and saved money from now on I'll only buy locally when possible since I'm stuck with parts I cannot use...
But it was clearly your fault
@@barrycriswell8967 Sure , mistakes could be made but does that mean you cannot exchange a new item for the correct item? Try to order parts for a ‘99 Dakota and you are a mouse click away from making a mistake…I can hardly imagine how a new item sealed in its original package item can lose tolerances within 3 months…Based on that philosophy lots of stores should adopt the same policy. Clearly, the time when people knew how to do business is gone…Not a big deal, they just lost a customer…People are happy with the RA as I also was until the ridicule occurred…
@@solarflare4259 i have bought from many suppliers most are the same way (30% restocking fee ) know what u need and double check order before confirmed . If your buying.special.order parts that they dont stock most will not take back ,this isnt auto zone
I agree - OK maybe they want a small re-stocking fee, but there's no reason a trustworthy retailer shouldn't take back a part that was never removed from the bag! You're right, a local bricks and mortar place is a huge advantage for issues like that.
@@solarflare4259
Prove it. This sounds like user error on the website.
I've been using RA for YEARS and only had two issues of junk parts, and I don't buy economy/cheap parts. I'll still use them.
another point that i want to make is the parts may be cheap but they make up for that with high shipping costs i have had parts that cost less then the shipping
Very True!
I’ve used them many times and never really had a problem with them until this last time. I paid for next day shipping because I needed the parts the next day. The package needed up being delayed 3 more days because FedEx is pridefully taking more work than they can process and not giving two shits about the people they screw over in the process. After calling them they tell me to contact Rock Auto. If you have used the service you know they have the worst customer service ever. When the package is delivered I’m reporting it as not delivered and hoping they send it twice and I can sell the parts or keep them for the next time up. The lack of customer service did why I will never use them again.
They do not control shippers
I’ve been buying rockauto parts for over 5 years,spent 5000$ plus on many different things for many different cars. If the parts you get don’t show up damaged from shipping they will be damaged from who ever rebuilt it,holes won’t line up,parts are the worst quality ever,if the part shows up right. When they don’t you’ll be paying to return them and then they will do whatever it takes to not return your money and you better believe there taking a percentage of that money for there failed or bad parts. I’ve got pictures,story’s and so much proof of them keeping my money and not caring about the damage there’s parts caused in what ever sense it is. ROCKAUTO is the worst parts company on the planet and I’ll never by parts there again.
I had great success my first 2 orders, shipped by FedEx into Canada in about 1 week. My new order, shipped with DHL on July 2 is projected to arrive on the 20th, but it has not even left the US yet, and expensive compared to my last orders. NOT worth buying from RockAuto anymore.
I WAS a RockAuto fan, but they raised the shipping costs so much it's not worth it. Also a warranty claim is a nightmare.
Rock auto sells good aftermarket but they are aftermarket typically of lower quality than OEM. Rock auto offers "wholesale closeout" which are return (defective) products and/or factory rejects. A 1/2 price monroe strut was defective as was a discount Borg warner coil, a borg warner EGR received was a Toyota reject although OEM was of lower quality like damaged fruit or possibly worse counterfeit.
I bought a few electrical parts for my jeep Jk a while back from R.A. Needless to say, I would up having to replace each part again about 3 months later. Never ordering from them again. Went back to factory parts...haven't had a problem since.
What kind of electrical parts? Many aftermarket electrical parts are garbage, likrly most of your problem right there. Anything aftermarket/not OE/oem as far as engine sensors are mostly trash.
You were testing that shock upside down. They will not work that way. Turn it right side up and cycle it one or two times and see if that will make a difference.
🤣
Yes stay away. Rock Auto Sent me the wrong battery then charged me $20 to cover their return shipping. BS!
I’m done with rock auto. Was a lifelong customer until today. I made a typo on the shipping address, missed a digit. FedEx refused to correct the error due to rock auto policy. Rock auto refused to call and correct, said it’s their policy. I have a customer with a camper broke down on the other side of the country. They are in a motel while the camper is in the shop. I paid for expedited shipping for this reason. They’re basically telling my customer to pound sand, they’ll do nothing for us over a mere typo, to have the parts released or held for pickup. They said the parts must be returned and I must place a new order. Throwing all of my rock auto magnets in the garbage. I was a life long customer. No more. They’re dead to me.
Cry more n00b
Getting shocks locally best call. Got to keep progress going. Return both shocks the best call.
Got front and back brake pads from them for my wifes car last year. And just changed again them today. They did not last long from rockauto
I have ordered a New Edelmann gearbox for my truck from Rock Auto.....it was less than half of what O'rielly and Autozone wanted. Power steering pump same thing. I realize that when mistakes are made they cost everyone but one part out of all those isn't terrible. What is terrible is the condition when shipped. I check every oil filter I buy from Walmart Oreilly etc because years ago I got home with one drained the oil etc and the new one filter didn't have a rubber gasket on it. You could tell it never did. Only time it has ever happened over the last 37 years but I still check out the new filters etc.
I ordered from Rockauto 4 Monroe quick struts front and back and 2 pairs if swaybar links front and back for 2011 lexus es 350. They fit perfectly. Just those two bottom bolts for the rear shocks i had to struggle a little bit to push the 2 long bolts through the knuckle and bottom shock holes.
Why did you replace? Car feeling floaty? I have never seen camry/es struts leak or wear tires choppy. While i have seen new hondas, mercedes, and jeeps with bad shocks.
That’s some bad luck bud. I’ve also had some terrible luck with Gabriel. I will forever be a Monroe or OEM patron from now on.
I don't know about bad luck Kev, more like reselling known bad parts!
I read many bad reviews about Monroe shocks and struts.
I’ve been buying from them for nearly 10 years and have to say between November 2023 to current (Jan 2024), I’ve had to send every part back that I’ve ordered. The issue is that their now biggest warehouse (United Auto Supply in Syracuse NY) is THE WORST. RA’s customer service is stellar but like the video creator said, you waste a lot of time having to take parts back off of the car, package it up, drive and waste your gas and time standing in lines to ship stuff back. Eventually this will cause people to start supporting Brick and Mortar shops again like back in the day.
I've gotten used or broken parts put in the box. You get a terrible run around for a refund. They actually put someone elses used parts back in the box, seal it, and ship it to you.
Thats the issue with ordering online, in a store I can return the parts direct, online you need to send back and go through the whole mess
I've had good experiences .. with that company..very the last 17 yrs..yes u have have to be careful..what u get ..I just rebuilt my front end on my Elantra.. went with mov -0 tec .. control arms..moog links all have grease zerks..I also went with Raybestos rotors..got a great price point..I ordered all of it in 2 orders to save money on delivery costs..I think I only sent back 1 thing in the 17 yrs..I believe.... I will be careful now..with them,now. IL check out other companies..ty.. Great video
I'm not sure if it's just my bad luck, but I have had issues getting my auto parts online with several different places including them. I just stick with the auto parts stores now. It's easier for me to return them. My last resort is to go to the dealership
Yeah man I seriously don't blame you?
I would say in your case, their probably pretty cheap parts. Only 125$ for front & back brakes. Like you said it was a pretty good deal. I spend that on just my 2 front oem rotors. I just bought all the rear brake oem components for my vehicle that was 250-300$. You get what you pay for. OEM/factory is always best for quality & longevity in my opinion. If oem is too much then the acdelco professional line is usually the next best thing. I only use gm approved parts on my vehicles & never have or had a problem. I hoped everything worked out for you all in all.
Yeah I hear you man. I use OE parts as well, but only when necessary like fluids, head gaskets, thermostats, and electrical components like fuel pumps, starters, A/C compressors, power window motors, computer sensors, and so on. But brakes a suspension components you can get decent aftermarket parts sometimes better then the genuine GM. I'm still running all the parts I installed in this video with no problems and save myself a few bucks. Been at this 20 years, I know when a OE part is the best option or when you can buy aftermarket a save yourself a few bucks!
Wow wild to see mixed comments on the matter! I use RockAuto almost exclusively since it’s a bit cheaper and hard to source parts can normally be listed in the site. I don’t think RA sells their own brand of parts. They are just an interface to buy parts from multiple manufacturers. I like WVE brand myself, otherwise I’ll try to go with motorcraft if not too expensive. If possible call out the manufacturer so we know what brand to stay away from when searching around on RockAuto. I’ve heard Moog’s quality has declined over the years so it’s best to stay away from buying those parts. SMP seems okay, though others advise to avoid the “T” lineup. Dorman, AC Delco, KYB, Raybesto, and more as they give you access to over 300 manufacturers parts. No customer service is a bit frustrating but the returns process has always been simple and smooth so far. Take your time and carefully review the parts you are looking at.
I've had food luck with Rockauto. I get the option to pick what I want in a part. Just know your part and what your ordering. Pay attention to sizes if you're a newby. Double check before ordering.
Thanks Bryan for the heads up I will remember where not to order from I did need a couple parts for my 97 Chevy work van and the only place that had them was Parts Geek and I got them in a week and everything was perfect so I will be using them for sure for my DIY projects thanks again!
To be fair, parts stores do the same thing, they just make sure you can't tell most times.
I love Rock Auto. Never had any problems with the parts or service. Been buying from them over 12 years. Will continue to do so
I've been using Rock Auto for years and never had a problem except recently. I purchased 4 Ball joints for my 94 Jeep ZJ and installed on pass side only to discover that the new upper BJ stud would not fit all the way into the yoke hole. The lower BJ stud was also way too long and the castle nut would not line up with the cotter pin hole smh. Can't get a refund because I threw the boxes away and never expected this problem. Paid a mere 30.00 for the 4 cheap ones, reordered Moog BJs for 133.00 for all 4. Stay away from the cheap suspension and steering parts from Rock Auto, at least for Jeeps.
Makes sense, you get what you pay for,, you be cheap with your parts, you'll get cheap parts in return. Common sense
Only use Spicer balljoints and ujoints on jeeps. Moog is trash. They sell balljoints for TJ wranglers that dont even fit. Tells you all you need to know right there.
Yeah when you're pushed for time and you order a front end suspension kit and they send you two left sides and no right side that really screws things up on that hurts
Bad experience with rock auto 2005 Honda pilot AC system was good just the windings for the clutch went bad ordered compressor from rock auto put it on and the clutch was bad started smoking because orifice tube and dryer was not ordered. They would not give us a good one in return When the one they sent was bad from the get-go so I figured I’m out $200 now trying to salvage the situation I took the compressor apart from rock auto the snap ring that supposed to hold. The windings in place was not properly installed, and the internals of the compressor were totally crapped out, I checked the ohms reading from the one from rock auto was able to use the clutch off the rock auto compressor and put onto my good old one that the compressor part still worked, but the crappy part about rock auto is there’s not a human being to talk to so you can explain the situation to That is very shitty on their end. I most definitely would never buy an AC compressor from rock auto again.
It's usually wise to stay away from the cheapest parts regardless of online or at napa type stores.
I even went to the mid level and had an outer tierod end fail safety less than 2 months later, and it was dangerously sloppy too. At the same time they did a new control arm for bad bushings, and once he put the new tierod end on, found there was a small amount of play in the new ball joint too that he didn't notice because of the tre failing.
Looks like all parts these days are just absolutely garbage now.
If you have never heard of a brand before seeing it on rockauto, it is probably not a very good quality part...
Gabriel shocks and struts to me have been a no go for years I always prefer KYB's
I am customer with Rock auto ! I never had a problem with them
Rockauto doesn't make parts just reseller, lifetime warranty is in fact none - you need ship back. If you find any parts of poor quality, you should complain specific mfg, if price is no good you can get rid of. Heavy parts of course is expensive you can go local or ebay. In short, what you can complain is its service. I do think you are correct for Rockauto shipped to you leak returned parts - this just waster both you and their time. I appreciate your video thanks! If you want claim lifetime warranty you get to go locals!
I bought a lot of parts from them 10 years ago when I had older vehicles that needed work. Recently purchased some small items from them (oil filters) and so far haven't had issues.
ROCKAUTO GETS THEIR PART FROM EVERY TOM DICK AND HARRY THEY CAN .... THEY ARE NOT A AUTO PARTS DISTRIBUTOR....
I’ve had great luck buying Dorman Premium XL from rockauto.
They’re maintance free like Oem style joints
I prefer Calhoun Brakes. Tommy boy never let's me down
I buy Max Brakes in Canada,np's.
lol, that was a funny movie... i miss Farley
I agree. But it was a little late for me to do that I ended up screwed. But I learned a lesson, stay away from RA. After ordering a fuel tank, I told them exactly which one of the 4, I wanted the painted one, and of course billed me ahead of time and a week and a half later I started complaining... and all i could get was automated messages saying, send it back and we'll be happy to reimburse you for the price of the tank.
That doesn't cut it. I received a tank dented in on one side, not painted, AND stamped in large font, made in Taiwan.
I'm done...no more Rock cold auto
I’m glad I read your comments because I gonna pay alittle more and get the right one’s
That I could see and choose if
I want it or not. Thank you all, now I have knowledge which way to go. Eddiesilk123.
Something as big as a fuel tank, sending it back could cost you probably twice the price of the tank in the first place in shipping! Brilliant business plan RockAuto!!
Rock Auto is a drop shipper. Every part they sell is a part that an Auto Parts store sells or used to sell. It's not Amazon where Johnny big dick is intentionally selling counterfeit OEM parts. EVERYONE knows RA is not a good source for a repair shop. Their prices 9.5 times out of ten are SIGNIFICANTLY less than the local big chain stores we all have in our area. I've received damaged parts from them and it cost me nothing but a trip to the shipper to return and RA would next day out a replacement.
Never had a problem with Rock Auto. Good prices and quick delivery. Good quality. I have no complaints.
I strongly suspect RA is buying 2nds from companies that have production errors.
I used to buy from them. a few years ago I noticed some of the name brand stuff was not right.
I had some sway bar link bushings, for example, Moog, that seemed fine but within about 6 months and about 300 miles of light street driving, in an area that rarley sees temps below 40 or above 70 the bushings were rotted out.
They have become too suspect in their quality control.
Spend extra money where you need to but don't expect something to be quality just because its expensive. Read reviews. Consider how much effort it takes to install something.
Well moog is trash imo so... They sell balljoints that don't even fit TJ wranglers, all you need to know about a company right there...
If RockAuto won't hire someone for service to speak with then I'll never do business with them till they do step it up boys
So far so good I've always used them and no issues at all. But I've only used them a handful of times.
Sometimes it could be the warehouses they are using near you, they could be a quality control issue at those warehouses. Maybe Rock auto needs to address that with the warehouses that ship to you?
Post office said my rockauto part was delivered. But idiot mailman delivered to somebody else. I told rockauto part was not delivered. They sent me another part. Then the mailman found the other part & redelivered to correct address. Rockauto has my biz 4ever.
SOMETIMES BUYING ONLINE COSTS YOU MORE TIME AND AGGRAVATION. WHEN THE PARTS ARE JUST UNDERPAR.
Rock Auto just shipped me previously returned junk, too. I ordered a SMP ignition coil, and when I received it, one of the terminals was cracked and it had a Monro Muffler sticker on the box! They gave me a refund in a few days, but seems like a pretty shady operation in my opinion.
It all comes down to the brand. If you buy $15 part that usually cost $150 and it breaks in 60 months. It really can't complain to rock up
I don’t know why people always say their cheaper and that they save money. Everything I’ve priced that I could actually buy at my local auto parts store was $20 cheaper but your are paying $20+ for shipping.
True!
@@Bryan916 I used them once and didn’t really care. In a Facebook group I got into an argument over this stupid bullshit. Guys swear by them and said I couldn’t math because I said you weren’t saving much money if at all to talk them up like they the holy grail of auto parts. I priced them with specific parts I can directly compare locally and the savings was MAYBE a couple dollars if that. I would rather have a physical store to take the parts too if I had problems. Some people are weird…
Rock Auto is horrible. Absolutely horrible!
I have ordered three headlights from Rock Auto, the first two were not assembled correctly so I had to pay their ridiculous fee to ship it back, roughly $90.00 (not my fault for your faulty product) I want to be refunded.
So I ordered another light and upgraded by roughly an additional $400.00 to hopefully ensure the product would not be faulty/improperly put together. I received the third headlight today September 13,2023 and it’s missing all the electrical, it’s only a shell, all this for over a $1000!
This was not in the description!!
The description and the picture clearly stated a fully assembled headlight assembly with adaptive headlight control, why would the first two RockAuto sent have all the parts at $600 but the third one at $1000 doesn't?!! And why would I purchase it?
Rock Auto clearly sent the wrong product and are expecting me to pay roughly $90 (again) to ship the wrong product they sent back to them.
Their service attendant said it was my fault! And closed the ticket.
My fault? Unbelievable, RockAuto is disgusting in every sense of the term.
They owe me close to $180 in shipping costs.
Go anywhere else, I mean anywhere, even if it’s a tad more expensive, you’ll thank yourself.