The Corporate Scam That Is Oreilley Auto Parts !!! NEVER Shop Here !!!
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The Chinese Corporate Scam That Is Oreilley Parts ... For Business Contact :
Nathan's BMW Workshop
Po Box 115 Altenburg Mo 63732
nathan.youtube@yahoo.com
I work at O'reilly.. Its a corprate thing... Every auto parts store is the same. They dont pay me enough to know the same as a mechanic. They pay me enough to look up your part...and go get it. If I knew as much as customers needed me to... Id work at a shop.
as an o’reilly employee i agree lol. I love working on my car and cars in general, but i’m no mechanic. i’m just working here to get through college. The parts I buy for my own car are usually from fcp euro as well
As an ex assistant manager, you exactly right. They do however not pay you enough for the work they expect you to do.
Ex AZ employee. You're absolutely correct.
I love how it seems like his video is almost fully based off one store 😂 and people in 99% of the stores don't get paid enough to care about your feelings being hurt
Current employee, facts.
Well as someone who works at a auto parts store, not O'Reilley's, I can tell you a never ending amount of stories about ignorant customers. Some bitch about how long the line is, how slow the line is going but when they get to the counter they can barely tell me what they drive much less the part they need, and refuse to step out of the way as they call their "mechanic". Or when asked, "Do you have a automatic or a manual?" answer "What's the difference?". I ask about the sub model, "it's the regular one". "It doesn't have leather so it's a EX, right?". "Here's the codes, what parts do I need?". And of course the guy that comes in with expensive clothes on and driving a high end car but when quoted a price for brakes asks, "is that the cheapest you got?". Or my personal favorite, we do the year make model dance plus what ever other questions I need to ask to get him the correct part, I then go get the part. And then get asked, "that fits my chevy, right?". No sir I asked you all those questions just so I could pull a random part off the shelf. Saying "you sold me the wrong part" when they were unable to provide the correct information to get the right part and then buying the cheapest of the two or more options even though one is going to be the wrong part. I see this a lot with regard to optional brakes. Had a guy come in asking for a brake light, so I looked his car up and sold him the brake light. He comes back and says i sold him the wrong bulb. He brought in the bulb from his car and it was different from what I had sold him. I look up the bulb again, this time also looking up the tail light, turn signal and back up light. The bulb he brought in matched what his back up light should be. I tried to confirm that he wanted a brake light and he said, "yes a brake light, the WHITE brake light in the back". Otherwise known to most people as a back up light. Get people coming back in holding a headlight bulb that turns out to be their high beam after I had sold them a low beam, which was the light they had out.
Also, "Synthetic oil, that means its recycled oil, right?"
And that's not even getting into the scams. Buying tools, using them and then bringing them back because they "didn't need them". Buying a part, putting the old part back in the box and trying to return it, hoping the counter person won't open the box to check. Buying a part, finding out that it didn't fix their problem and then wanting to return the now used part. Thinking a warranty means you can bring a part back and get a new one even though there is nothing wrong with the old one. I see this a lot with batteries. They don't understand how the electrical system works and feel that a new battery will fix it even though the old one tests perfectly fine. No having a receipt and not being able to remember which fake phone number or name they gave us when buying the part.
Complaining about prices but seeing nothing wrong with stealing items. I just love it when a customer informs me that someone that just left had stolen something. Why they can't say something as they see it? Guess that falls under not wanting to be a snitch or not wanting to get involved.
Customers usually knew nothing about what they needed. They just knew they wanted it cheap. But even pro mechanics didn't always know what they wanted. Had a shop manager do a phone order for a gallon of oil and a filter. Fine. Pulled the order and the driver took it. Shop guy calls back ripping my manager a new one, which in turn got me called into the office. Why? Because I sent the customer exactly what he asked for. He wanted a gallon of oil. I sent him four quart bottles. That is a legally defined effing gallon. Four quarts is a gallon. But of course what he actually wanted, but did NOT ask for, was the five-quart jug, which is not and never has been a gallon. My manager totally backed up the customer and I got yelled at in front of the whole store, had to apologize to this shop manager and got written up for doing exactly what I was asked to do instead of reading the customer's mind. Weirdest customer was an old lady with a Galant, so already not working with a full deck. Car was absolutely full of garbage and cigarette butter. Her lighter had stopped working so I sold her a new one and my manager forced me to go to this lady's car and install it. It smelled like someone died in there. Maybe they were still there. Anyway I fixed it. This lady was so grateful, she kept coming back to the store every day to talk or ask me to fix something else in her Galant. She found out I had a dog and started bringing treats and food for me to take home. I would rather have had a tip but free dog food, OK. I got the food home and the dog wanted nothing to do with it. Looked at it more carefully and the dog food was full of maggots. Huge maggots. The whole bag was moving slightly. WTF. I was extremely glad to leave that job and also move out of that area so I never had to be stalked again but the Galant lady with maggots.
@@LatitudeSky All that and more is why I bailed from being a General Manager for Advance Auto Parts and now work as a counter person in parts at a new car dealership. Better pay, better hours, closed on Sundays, better co workers and much fewer over the counter people to deal with.
Absolutely right, I am semi retired and working part time there, I here customers who don’t even know what is their make and model, engine or anything most of the time, now a small percentage do know. People keep coming back for years, they like O’Reillys very much and I hear complements all the time, this guy who has made this video wet his diaper I think.
crapped his pants, crying. @@switchfoot8702
Wow! All along I though it was just me who felt this way. Since I had some mechanical background, upon retiring I thought it would be an enjoyable experience working at an Auto Zone store as a side gig. When I inquired about the pay rate I was blown away that it paid only minimum wage! LMAO! You "pay peanuts, you get monkeys"
I was a mechanic for a long time. I thought I would be a great asset to AutoZone. They gave me a .09 cent an hour raise. My store manager apologized to me and said they don't like giving raises. All the employees were constantly asking me to take care of their customers because they had no idea what they were doing. They only care about the stock price of the company and not the employees. Young people making almost twice what I was making and had no idea what car parts the customers needed or what the parts even did. I was told I would be getting a higher up position there but that never happened. I don't work there anymore. 💀
You are absolutely correct I worked at AutoZone for three years and I had before the three years that I worked at AutoZone 34 years experience as a professional automotive mechanic and one of the better diagnosticians in my area they pay chickenshit wages they treat their employees like dog crap and ninety-nine percent of the time they really don't give a damn about the customer what they really care about is selling a part even if the customer does not need that part numerous times I found by the carefully listening to customers that their problem wasn't a bad O2 sensor or a knock sensor it was because of a vacuum leak or some other problem but if I spent any time trying to actually help a customer to make the customers day a lot better by not having buy expensive Parts I got in trouble I got told you can't spend more than five minutes with a customer don't try to diagnose their car and to me that was just absolute crappy coming from the district manager I would rather have somebody really try to help me and tell me that I don't need a part then have somebody just tell me oh yeah that'll fix your problems and then buy a part spend two hundred bucks on an O2 sensor only to have the car doing the same damn thing that you did before and I wasted two hundred bucks also if you buy a battery at AutoZone be forewarned once you install that battery you cannot return the battery for your money back if your vehicle's problem wasn't the battery another words if you have a bad alternator and your battery went dead because the alternator is not working and you buy a new battery and you put it in and then you find out how I needed an alternator and stabs you buy an alternator and then you try to bring the battery back they won't give you your money back you're screwed also they like to push what they call willinger what it takes to do the job right extremely heavy well I'm ninety-nine percent of your brand new cars out there they use Dielectric grease on the terminals because the factory knows their shity and can get corrosion in them cuz they don't seal them very well so they already put Dielectric grease on them but at AutoZone the employees are forced to sell you that extra bulb Grease car battery terminal protectors and if you want to buy a belt and just get a belt or we're supposed to try and talk you into an idler pulley and maybe a tensioner too because they could be bad and I could have caused your belt to go. They fact that your belt has been on the car for 10 years I could go on and on and on about the Insidious things I have witnessed at AutoZone the last three years being employed there you think these people would like to have a professional mechanic who actually has experience on a car but the real truth of the matter is they don't want anybody that has real mechanical knowledge they want people that have no knowledge at all this would be their first job having a job. So they're basically I hate to say this stupid they don't know anyting and AutoZone feels they can train them to do the job and then after they get their little computer training which is as worthless as toilet paper being thrown in a toilet they tell these young kids their parts experts so many times I have caught these young kid telling fibs to customers to try and baffle the customer with bulshit just to sell a part and it just absolutely drove me nuts that is why I will never work for AutoZone nor will I ever recommend them to anyone for parts all the above that I have stated is my opinion and this is my legal disclaimer everybody is entitled to their opinion but my opinion AutoZone is not where to go if you want to get good quality Parts Napa Parts Plus RockAuto that's where to go to find your parts
I feel your pain my brother I had 34 years experience as an automotive mechanic and we can toss in motorcycles Marine Engines diesel engines US military for 12 years heavy equipment mechanic and then we can toss in airplane engines as well so mechanically I'm extremely well-versed oh yes and let's toss him out of the 34 years of Automotive experience 17 of it was a transmission specialist I to thought that I would be a real good asset for AutoZone did I ever get any raises no did I get s*** on all the time you betcha and all the Young Folks start to realize it g here's a guy that really knows what he's doing and then they would come to me and expect me to take care of their customers as well and I was expecting the to perform do freight do all sorts of other things and in the three years that I was there I only have gotten a 25-cent raise you're absolutely correct they are a chickenshit outfit to work for and what a waste of three years of my time the district managers are garbage all they care about is making themselves look good to get their little bonuses they don't give a damn about the store managers that don't get me wrong most of my co-workers were wonderful people and my boss was a real wonderful man but the district manager a piece of s*** in fact I would go as far to say lowest pile of s*** on the planet is whaleshit as it sits on the bottom of the ocean well this guy is even lower than whale s*** thank God I am now no longer employed there
Rambling… Just state your comment then describe.. blah blah blah….. I sorta agree with you but my goodness…. You really never clearly stated your problem… blah blah
@@thunder60076 How about $7.50/hr! Does that appease you?
This guy seems more confused about what he wanted than what happened at the sales outlet.
Yes. Rambling rant.
Mad people couldn't help him get the cheap hose 😂 instead of doing the Amazon order like he said for next day.
I’ve worked at O’Reilly’s for almost a year now. Recently it’s gotten difficult working there. The customers are rude and take out their anger of how expensive the parts are on me. I just work there, I have no control over the pricing of the parts. Thankfully the store I work at is not like most other stores, we take our time helping customers, however we still get people in and out quickly. If you have any questions of what it’s like working there, feel free to ask
Same here man
I work at O’Reillys too it’s so hard not to cuss people out for complaining and cussing at me for prices when it ain’t my fault😂
@@braydenkirk7970 right! Or when something isn’t available or is a special order
Just got made store ISS.
I'm looking forward to dealing exclusively with commercial customers.
This guy's level of arrogance and bitterness is laughable.
BMW mechanic? Maybe that's why he's so mad.
@@thegakfiend Yo same here, I got promoted to ISS about a month ago, finally got my first call shirts yesterday. The store I’ve been put at has been a stressful store, but it is enjoyable for sure.
I’ve worked at O’Reilly for some time. My store 766 Tyler Tx is almost complete opposite of how you are describing yours. Yes we get rude customers but we keep level heads with everything. Fortunately enough all of my co workers and myself have their niche in mechanical background and we all help each other. Never have shame asking for others opinion on resolving someone’s problem. I can safely say and strongly believe I have helped a lot of folks out. Some come in saying my mechanic said this and that. For example lady was doing just a standard tune up. The mechanic told her a tube up was changing oil and replacing all the ignition system. ( Coil on plugs etc…) fortunately she took my advice and later thanked me for being honest and that is fortunately something my store has done very well with. I am adverse with heavy duty diesels while one of my co workers if adverse with off road power sports. It’s all about the people you have surrounding you. Unfortunately not all stores are like mine.
Yeah. We have an O'Reilly's in Cedar Lake, Indiana that is top notch. The staff is friendly and helpful. I've always got the right part for my F150. They correctly diagnosed my engine codes.
Up here, Autozone is fine too.
Ahhhhhh. Missouri. Maybe that's the reason.
I was just commenting the same thing. It's the employees that make the store good or not. My oreillys in mt.clemens Michigan are awesome. Very knowledgeable and have even stayed late for me trying to find the rite parts and get them.ordered for the next morning since they weren't in stock and since there where 2 different parts for that car which I was unsure which one mine had they ordered both and just told me to bring back the one that wouldn't work. Very nice people.
I guess it depends on the franchise you buy from but you still have to deal with poor quality parts.
I work for oreillys and it’s in the lawn mower section for a reason,on the planogram it Literally says Brand information-“prime line provides complete coverage of small engine and drive parts”. but not to a vehicle but to a lawnmower.
As far as the hose goes,we have professional account members for shops and they order a lot of it and unfortunately we do run out and most likely to have it on the truck the next morning guaranteed.
I rarely ever comment, but this is so true & funny but in general this is not just at O'Reilly's it is everywhere! My recent trip to Walmart was very similar.
Man it took you almost 10 minutes to tell a 30 second story about nothing....
Shut the fuck up man !!! Your a hater admit at least that you work for one this places Auto Zone Or Oreilly! I bet you did for one of them ! However is your opinion how you feel about auto parts ! But the way I see I see weather if is my in China or Mexico and the part is at the store and it has a lifetime warranty! I’m done with that. I’m back in the road plus you mention something about having a mechanic or so we’ll Oreilly stores can recommend you to a mechanic ect. Plus shit on line is the same shit that gets made in China. So your a looser and life goes on fool jajaja
@@angelsosa7927 I think you need to go back to school and get a lesson on how to type and speak English because I can't understand any of the nonsense you just said
@@Tiger-fv3nl Thats for sure !!
I agree it's not just auto parts it all of them. China has us by the balls.
You remind me of those employees who complain about how the managers are always wrong and dont know what there doing but theyve never been a manager in their lives lol funny
I like O'Reilly's. Where else am I supposed to dump my old oil, brake fluid, & used coolant for free? Hahaha
Stymie Snerdly - Advances auto parts take it
Autozone takes all that but coolant
That's what Jiffy Lube is for. But nothing else!
Your friendly neighbor's backyard.
Squirrel holes work well!
Actually has advertisements for Oriellys on his channel, and calling them a scam and dont shop there. Oh the irony! 🤣🤣
Hey I have no control on the ads, if they want to pay me to bash them in videos more power to them lol
Very true , you have time to bash a business, sounds like a complainer to me lol .
Electronic parts that’s everywhere. You can’t return any electronica parts you have already connected. Period. Period.
I’m pretty sure he wouldn’t buy an electronic part has already been hooked up
Wow lol politics .
O’Reilly charges 900 bucks for Chinese fuel pump I ended up going to the dealer BMW dealer and paying 380 for genuine fuel pump initial dealer price was 510+ tax but I ordered it on their website and pick up the same day
crazy how you say oreilly sales chinese fuel pumps when the only brands they carry are precision , masterpro and import direct all manufactured in the u.s and for a fuel pump to be 900$ at oreillys is false... bmw parts are cheaper at oreillys than the dealer... dealer would charge you 800$ for just the pump and another 300 for the labor... crazy how many people bandwagon.... dont make up random numbers just to relate to this tard
I don't have anything nice to say about ur video but but u won't an u won't ur Redhill won't help u but make it fast no ur still dumb I want to know where u where fuck Amani hope u like 178 dollar for 13.99 Chinese glass shite please cancel ur channel I shouldn't say more negatively it is ur right ur welcome to ur thoughts I won't tell u ur wrong but gosh dang that certainly doesn't sound like oriellys to me maybe the small town serve 5 towns my store treats the customers differently but seriously u act like one store means we're all. Badd I am not happy I'm not lgtbtq so no cancel culture but damn people expect to get knocked by mechanics not us look u have an opinion of us ide like to change it considering ur interaction but if ur willing to place us so liberaly not that our company is one or the other but u 'know us" so well then revisit an re assessment us as a company or atleast know if it was so bad then shut it down an make sure those competent enough are there to get the job done right the first time....
No they don’t.
Idk what kinda oreilly youre going to that charges $900 for a fuel pump, and even with the increased prices now, they sell the OE fuel pump for 413 🤔🤔
I was a teenager in the 1960's and there was very few big company auto parts stores. Most were mom and pop stores with people behind the counter that knew about alot of different gas powered machines. Cars, trucks, boats, farm equipment and yard equipment. They knew the names of all the common parts makers. They knew about old stuff and were polite and helpful with answers to your questions. Alot would give you a discount if they saw you were a little short on cash.
Times sure have changed.
Yep!! Some are still out there but are few and far between. You can tell a good parts place if the workers are not all wearing the same “outfits” and some of the counter people have grey hairs 😂
Yeah things have changed a lot the local one to me isn't too bad though I've actually had a lot of fights with the one the next town over trying to get parts that were under warranty exchanged
🤣And if you were of the right skin tone and believed in Jesus.
Well soon All Gas cars will be forbidden by the New laws
From what I've seen, no matter where you go, you're going to get the same part in a different box. I've had at least 2 experiences where I've bought a part from Advance Auto Parts, had it go bad, bought a replacement part from NAPA and find out I got the same part, from the same manufacturer, but I paid more for it. I know the guy who was the regional manager for one of those companies and he told me that's what's happening to parts stores nowadays. Unless you're buying an OEM pat, you're getting the same Chinese knock off no matter what company you buy it from.
Nailed it.
similar problems in combat robotics.
need a part for a battlebot, end up buying it from two websites. both chinese trash.
My man says “ I don’t want nobody coughing virus all over me” lolllllll... so true!!!
The oriellys where i live is operated by pure car people and people who know what they are doing and what they are talkimg about. As well are out to help. Know your shops guys.
The part about, "They don't hire alot of people who do alot of mechanic work", is completely true but is based on select stores and the managers hiring qualifications, coming from a current employee. At my store I'm an RSS and do almost as well (pay wise) as I did working on the cars but you must remember oreillys employees get hourly plus commission pay for parts sold so the more you sell, the more you make. To me and 90% of my stores employee's, it's like a vacation, we enjoy our jobs and have fun but we also know what we're doing. We went from busting knuckles and being covered with oil an grease to going home generally clean and not completely worn out. My store will not let a customer go home to troubleshoot with tons of parts they can't return or to go do a job uninformed about what will be involved just to make sales. Being involved with your customers will develop a customer basis who will have a select few employee's/stores they deal with including you as long as you know what your doing and get them the right parts for the best deal without breaking any rules. I'm in it to help in what ways I'm allowed to but also to keep my family under a roof and food on the table.
So sorry for the story but to sum it up.. Not all O'Reillys Auto Parts stores are the same. There's good ones and bad but don't let the bad ones make you think they all are bad.
i agree im 5 years in (rss). All part stores are not the same
In my area O'Reilly's is the only place to go for parts. Other than 2 or 3 youngsters who are being trained by the seasoned employee's they are all knowledgeable enough. Heck they even started pulling out the actual parts books to help me when I was looking for certain parts I needed for a Cummins to Ford conversion I did. Another time my girlfriend's car broke down in Kansas and needed a part that was in her town. I only had cash but went to my local O'Reilly's in Illinois. They electronically transferred the part here, I paid for it and transferred it back to her store. I then called her with a code to pick it up. She walked in got the part and within 1 hour was back on the road. What other store will go to that length of work for you?
I worked for Oreillys for 9 years> When the family started retiring it when went corporate and lost its soul and became bottom line crazy! I retired because of the change!
I agree it used to be different. But anymore they just rob people like everywhere has decided to do.
HAHAHA register guy at Auto Zone agreed to wait for 2 fckn pennies from the guys car, yes the customer went to the parking lot to get 2 pennies while I and 3 others waited in line. I stepped forward and threw a quarter on the counter and said "Next!" true story
Who got the change?
I have a 2002 and I’ve used 2 of those inline fuel filters forever with no ill effects. Previous owner set it up and it’s never failed either of us
I've had good experiences with all the parts stores in my neighborhood. That includes O'Reillys, Napa , auto zone and advanced auto and never had an issue returning parts even electrical parts
Napa Auto Parts store owner since 2009. Something people don't realize is when you buy parts from oreilley and auto zone that money go's to a local bank to only be wired out of town the next day. When you buy from a locally owned store that money deposit stays in that bank to be spent in that town and community. Shop local and support your community.
I'm a 62 year old, old school ASE mechanic and parts man. You are correct. The stories I could tell you.
Lol boomer
I'm not gonna say were I work but I do work for oriellys I do understand lol the stories are long but good
@@thezimchannel7361 Aren’t your parents boomers?
Did the BMW mechanic putting a lawn mower fuel filter on a car just say the underpaid guy at an auto parts store is dumb ? GFY !
In the day we knew this guy, we called him "Bolt on Bill". Every little thing that could be attached to a car, he bought it and stuck it on. Too funny
Went to O Reilly a few months age just for wiper blades. Asked to have them put on. Guy said they never get training on wiper blades. Huh? I should have done it myself because they flew off as I got on the freeway! Went back and spoke to the manager and after some words, I got a replacement set at no cost. Put them on in under two minutes. Read the instruction too!
Funny how buying everything on line has an effect on the brick and mortar stores and the people of your area. This has been a great video showing the cause and effect. Remember Sears they started as mail order and were killed by the internet
A buddy of mine recently walked into O Reilly’s for a set of jumper cables.
“Hi. Can I help you find something?
I need a set of jumper cables.
For what make and year car”?
Geez
BC W 😳😂
I like that one!!! 😂😂😂😂
Something similar happened to me at Auto Zone. Needed a basic 12" rear window wiper blade. Kid working there insisted on needing a make and year of the car.
@@geraldg3130 what if he gives you a 12 inch blade that does not fit the arm? 3 different kinds you know... he didn’t assume he wanted to research it for you. He did great.
Sounds like a new employee overthinking the situation. What a great guy, he greeted you and wanted to help. Also I’ve done that because it becomes a habit... sometimes I don’t even realize it...
Used to work at O’Reilly’s for about a year. I will say, these parts were pretty garbage but we always did are best serving people. No one was really rude to me but did get a lot of complaints about price. We knew the parts were junk so we would warranty parts with 0 thought. People would come in and say “it’s broken” and I would just give them their money back. Some people I worked with were a little more anal about the return process but 2 out of us 10 employees were like that so I like to think it’s the minority. Returns were super easy as long as it was clean, even to this day I buy parts there to plug in and see if it fixes it then I return it to buy a good quality oem one later. Most of the time they are hiring 20 year olds who don’t care so you can get away with a lot ( IM the 20yr old who didn’t care). The ones you got to worry about are the old people behind the counter because they act like they are god almighty for $12 an hour. Moral of the story, only go there if you know people there are good and you want to test parts. If you want to get Chinese crap buy it online because it’s 50% off when compared to auto parts stores. Buy oem instead of auto parts stores if you are going to be spending that money anyways.
I have known Charlie Oreilly since he was working the counter in their only store on Sherman Street in Springfield, Missouri. I still patronize them in Mount Vernon, Mo. Why? An example. If a car battery has been on the shelf for over 30 days it is sent back. I have seen batteries on COMPETITOR'S SHELVES THAT ARE two years old! The counter guys and gals know their stuff and are always patient when i come in looking for parts for a 50 year old English car. Keep it up guys!
The trouble is, there is no (very little) "real" customer service anymore. There is very little pride in work or business and the big companies are all about the bottom line, irrelevant (to an extent) how they achieve it. They are often run by the wrong/unpleasant people. How this is ever to be recified (or if it ever will), I have no idea sadly!
Fix is easy pay proper wages. Not gonna find any good employees for minimum wage
I really try to avoid the box auto parts stores. Occasional, I do buy some ATF or an oil filter there if I am in a hurry or if Walmart doesn’t have the fluid I need or Amazon’s prices on it are no better than the local box store. Sometimes I’ll buy a small last minute part in there just to get the job completed and the car back on the road. I never buy any BMW parts there; OEM prices for Chinese eBay reman parts plus I still have to special order and wait! I have learned where to go online to order what I need for whichever car I need it for; its a combination of price, quality, honesty, and speed. I order everything else; the basics stuff (like those clear plastic low pressure fuel filters, low pressure fuel line, and led interior bulbs) in bulk directly from China sellers from eBay. A $6.00 filter from the box store can be as cheap as $0.35 in bulk, direct from China (same “meah” quality part, just no label or packaging). It can take a month to get here, so I order “up” ahead of my needs. Cooling system parts, electronics, alternator, starters from the box chain are a no-go unless I need it now to get me there (which is rare).
Yes, everybody hates their job and employer these days. Sometimes it’s justified, sometimes not. If the company doesn’t care about the customer or the merchandise they sell, the clerk sure won’t either. Dealing with 95% of the general population is enough to make you dread hearing the door open every single time!
I'm an assistant manager at an oreillys and the only reason I work there is I get to talk about cars all day and get paid to do it. That being said there are so many things corporate tries to get us to sell thats just bs. I feel like I'm one of the only employees hired that cares about the job and actually wants to help people out instead of just upselling
.... you’re the front man....it’s retail. You are there to sell but yes do help when you can... I’m the same. I get a warm fuzzy feeling when I can change someone’s day
Im also an asm. But what are you talking about UPselling? What do they make try to sell?
I agree with you. I'm a farmer and they always treat me like crap there. I bypass going to any parts stores unless I need oil dry. They can usually handle that.
O’Reilly’s used to have that small town part store feel 20 years ago. Open 8-6 Monday through Friday, 8-3 on Saturday and 12-3 on Sunday. One day my small town O’Reilly in a town of 3000 folks changed to 7am-10pm all day every day. I went in and noticed the prices jumped 20% on most items. I asked the manager how many folks come in on Sunday? He said most Sunday’s he can count the customers on one hand. Corporate greed wants them open and selling.
You can order OEM parts for European cars through O'Reilly's via IMC. Good luck finding anyone in the store that knows how to order through them though. O'Reilly's computer system sucks, making it a pain in the ass. Fuel people in my store wanted anything to do with dealing with it. The prices aren't very good, but if you need it you need it, and IMC can get it to the store the very next day.
Ty. Try explaining to other people that you can get anything through oreilly, just can’t do it with the general ocat system, you’d have to know how to access “first call forms” ( commercial management will know what that is) and from there like you said anything can be delivered to a local dc.
@@carsonhart2859 O'Reilly's computer system was always very clumsy and counter-intuitive to use. To order from IMC you had to access the IMC site through one part of O'Reilly's system, and concurrently at another terminal access the Outside Purchase section to obtain an outside purchase number, enter that into IMC's order page, then enter the IMC order confirmation # into the O'Reilly Outside Purchase screen to complete it...When I was at Kragen Auto the computer did all that automatically. It's like O'Reilly's is stuck in the 1970's.
I've worked for nearly ALL the major parts store chains. I gave O'Reilly 10 years of my life. It was a learning experience to say the least. I can say without any doubt that you are absolutely correct. They pay next to nothing and do not care. Most of their employees have NO experience. ALL of them are the same.
I used to be an assistant manager for one of their competitors. I quit after two years because I finally couldn't deal with the scams the large corporate auto chains pull on the customer and we was forced to do it or loose our job.
I've had an excellent experience with O'Reilly, I have a commercial account there. I don't like how expensive their alternators and starters (and tons of other parts) are compared to Amazon. They know they've got you in urgent cases where you need an alternator today. The employees don't get paid enough to care. I'm sure whoever founded it is a billionaire, who made the money off of the backs of thousands of underpaid people who can't afford living expenses. That's America, unfortunately.
I worked auto parts back in the mid-80s through the early 90s It’s true not every parts clerk is a mechanic, but for me that job gave me better familiarity with vehicles.
I used O’Reilly for my own DIY stuff for almost twenty years, four years ago I switched over to NAPA for my own DIY work and automotive repair side work and my local “tool truck”.
Settle down there coke bottles, back in da day we would ride to Tennessee and get a lot of 40'$ and work on our Chevelle's. Never had an issue with O'Reilly's pal...
@@wildestcowboy2668 I never made mention of having any problem with O’Reilly I still buy from them once in a while. I just prefer NAPA now, big deal.
Go sit down in the corner and pout about how much of a Dumbass you made of yourself in front of the whole You Tube world! How does your brain generate enough power to move your legs?
You nailed this general attitude is eveywhere gone are the days of customer service or taking pride in a job done RIGHT
That's because people don't get paid enough to care.
"We're gettin' rich here! Go away!"....sums up ALOT of the human experience, doesn't it?! Nathan, this is you at your best, most honest, & funniest! Just like Metallica said, Sad but True
You’re spot on. Never buy any parts for your car from those. I only go for certain fluids, cleaning stuff, paint, misc tools, shop towels, gloves, etc. I think the staff also varies greatly by location. I’ve seen some very knowledgeable people at some auto parts stores and then the people you described at others.
I agree a 100 percent. Nothing is made in America now at these parts stores. Like you I order everything online. It's a lot cheaper. Idle air control valve at Autozone is 132 dollars. I had it shipped to me for 11 bucks. I may get a brass fitting or something small but that's it. Truthful video 👍
Problem is getting the wrong parts and trying to get them returned and refunded.
@@talenttrading I've never gotten the wrong parts. You must read the FULL DESCRIPTION
We needed an o-ring for leak from fuel pressure regulator on my e30 . Bosch listed for around 6 bucks from online retailers so I tried my local stores AUTO ZONE ,ADVANCED AUTO, NAPA ,O'RILLEY I only had a Bosch part number and size 7.53x 3.52 nobody had one . I went back home to do a little more research... lone behold that's the same o-ring for the injectors . Called NAPA they had several injector o-ring kits for under 6 bucks with 12 pcs WTF! I feel your pain these people are stupid .
They are stupid cause they didn’t have one?
Your old videos taught me to just say no to those places. I don't get any auto parts from any of those places but I do find myself in Napa every once in a while for their deals on brake cleaner though!!!!!
You could start an animated comedy series about going to those places and it would be hit!!! "Nathan goes to Auto Parts Stores" or something like that
Its just super bad, the prices are high and the quality is low
@@NathansBMWWorkshop I'm with you on that. You get much better quality parts for the same price or cheaper online
Yup they sold a lady friend of mine everything from a new pressure switch for her brake lights to a relay and none of those counter apes thought maybe its just a light bulb. 🤦
Lol I work in a shamrock box and this is pretty valid. I am a 30 year experienced repair tech. If you have a real working knowledge of cars and repair it’s absolutely brutal to work behind
the counter. You absolutely will not learn the idiosyncrasies of the parts system or computer in 10 minutes, so you may want to experience that for yourself before throwing out comments like that. The general public needs to be educated on the how,what,why and where they spend their money. Also these places absolutely prey on the uneducated and poor. Today was a stimulus spending spree and it’s absolutely fucking disgusting to watch people throw money away because it’s “ free”from the government. Also we are located next to the dollar tree. Big surprise hey. And best of luck to you when you are asking average people with no working knowledge base of vehicles or repairs who are underpaid ,untrained and overworked and being used by a corporation to “hustle” to get your parts for you.
Nathan, What’s happened to your CONTENT ... all the recent videos are a “ talk fest “ you have cars in the shop just sitting there. Get stuck into the repairs !!!
a pandemic happened
@@dantealex7731 I'm glad you told that Joe Biden loving gun banning clown off....
He's on drugs
U smoak dix Philip
From a consumers viewpoint on O'reillys..... I was attempting to repair a leaking axle seal on my 2013 Escape. I called O'reillys and discussed what parts I would need with the counter person. I needed the race, the seal and the entire front axle as nobody had the stub only end. The counter guy said they didn't not have the axle in stock but could get it to me by the next day. I told him to order the part/s. Next day, I drive 45 miles one way to Oreillys and the counter guy is off and the other workers look and tell me the part was never ordered! Great service huh.....
As a parts counterman I once saw a customer deal with 5 starters including 2 new ones to get one that worked and they were all tested before they went out. I knew the customer and I know he didn't do anything improper install, they were just bad parts.
If you're any good at the job you must be able to diagnose the problem based solely on the customers description and get it right the first time. Mechanics have the advantage of actually seeing and hearing the car. Whose got the tougher job? Who do you think gets paid better?
Granted, a lot of those people shouldn't be in the business but as someone who has held an ASE certification in parts for 20 years and can use parts manuals, as computers are only as smart as the programmers, I'd appreciate not being lumped in with the high school kids who need an after school job. Thank you.
Unfortunately these corporate auto parts stores ran the mom-and-pop in smaller auto parts stores out of business what I have found about the O'Reilly's in the AutoZone's is it most of the people don't know what the hell they're doing
Thats because soon AI will replace them
I worked at an auto parts store for over 30 years. Twenty years was at Kragen Auto, and then the rest of the time was O'Reilly's-after they bought Kragen Auto's parent company, CSK Automotive. Most of the people I worked with were good people, and none of them in all the time I was there had any interest in scamming anyone. O'Reilly's does have a sort-of-commission sales system, but the payout is so low no one I ever worked with obsessed over it very much. The company doesn't go out of their way to find people that don't know much about cars, but for near minimum wage what do you expect? There's also the tendency for people that are very knowledgeable to not necessarily be very good with customers...I know we used to refer to our customers as 'bird people', 'cause they're always 'cheap-cheap' . The average American consumer expects caviar at tuna fish prices. As far as the corporate office not caring about issues a customer may have, that is definitely not the case. In fact it's a problem for the employees as more than a few times I witnessed an employee being thrown under the bus to placate a customer's moaning and groaning about something that was not our problem. Now, there are plenty of things wrong with O'Reilly's, but poor quality gas caps are not among them (I sold tons of gas caps and never had one come back because they caused EVAP DTCs-including to BMWs, Mercedes, etc). O'Reilly's issues are more to do with store layout, inventory system, and inefficient distribution systems. And oh yeah, the computer system SUCKS!!! When Kragen Auto first got computers back about '90 or '91, it took all of 15 minutes to figure it out. O'Reilly system was a constant battle, with options laid out in a counter intuitive, nonsensical way, too easy to inadvertently enter wrong information, and so on. On top of it all O'Reilly's doesn't use proper cash registers, making check out a slow-as-molasses process. Someone wanting to quickly pick up and pay for a quart of oil or what ever may get stuck waiting WAY TOO LONG behind some guy pushing me to sort through multiple customer histories looking for a transaction for a set of plug wires 'he was sure he bought here' and wants to return. I really wanted to work there until it went bankrupt, as I'm sure it must-their books must be cooked to show profitability. But alas, I had to leave as my full time job somewhere else and other obligations prevented me from working a minimum number of hours.
Huge scam. Can't really stand them. They have no idea about how a car works. And one of my friends is a commercial manager there. It's like $12 hr for her. Drivers are like $8
Went in yesterday to get spark plugs for an older car mid 60s Chevy and they informed me they don't even carry spark plugs for it. The really bad thing was when they told me they couldn't get a starter for a 1970 Chevy truck
When you get a part with a lifetime warranty, you get a pale looking receipt with the disappearing ink.
Yeah man I have experienced that too with the 3 major local auto parts stores for mainly selling to people that have much older cars because that what they can afford!!! And selling cars parts for those old beaters are money makers for store of that sort!!! Especially the parts that they want to sell you at a higher price cause it has a warranty on it .... that is a meaningless thing if you gotta replace it again 30 days later ... what an inconvenience 😳! Thx Nathan for sharing!!!! 😊 I order online for better quality items!! 😊
It all depends on what store you visit. I have an AutoZone nearby where all the guys know their stuff. I was debating on whether to buy a transmission through them or get one rebuilt. The guy at the counter called this other out from the back. Turns out the guy he called out used to work in his dad's transmission shop and was extremely knowledgeable about them. He told me the price difference was only a few hundred bucks cheaper to have one rebuilt but it would only come with a 12 month warranty, but the one through AutoZone had a 3 year warranty. He said that's why his dad closed shop. They couldn't compete with that.
My only experience with O’Reilly’s was several years ago. Had never been. Needed spark plugs for my car, had looked up correct part before I went there. Not bragging, but I am experienced enough to know what I’m doing, knew part number was correct. Only went to O’Reilly’s because they were closest, I was in a hurry, thought I’d try them to see what they’re like. In store, I can’t recall whether plugs were on display or had to ask, but regardless, knew what I needed. At the counter, the guy immediately told me the ones I wanted were wrong part. Taken off guard for a moment, but politely said I think they’re good. But he continued to tell me they wouldn’t work. Showed me what he said were correct, which were of course more expensive. I stood my ground, said no, these are all I need, older car, don’t need more expensive ones. He got angry, aggressive sounding. I told him either sell me what I want or I’m gone. He reluctantly rang up what I wanted, but hounded me to the end. NEVER will go back there again, tell everyone never to go there. Guy just trying to sell me most expensive part, arrogant jerk. Never had that experience at any other store. Have had pretty decent experience with AutoZone over the years. But DO NOT GO TO O’Reilly’s!
I read a comment years ago the said O'Reilly's and AutoZone are the 7-11"s of auto parts stores. Overpriced junk in most cases. I buy everything I can on Rock Auto or the dealer if needed. Last time I went to AutoZone and asked if they had 75w-90 gear oil and the girl behind the counter asked "what is the year and model of your vehicle? I just left and went to the truck supply.
I've had good service at OR's. Lately, I just order everything online and wait for notice it's ready. This is very small town tough and try to only order Motorcraft parts. I've learned how to test my electronic parts to make dang sure they're bad before replacing them.
Fun fact, most the parts that a dealership use. Come from oriellys or autozone. Unless it is a oem part. "Which we also sell some of those as well" its the cheapest brand part we got. Most oil filters are the microguard. Under a dealership account, their like 3$ a piece. 6$ normally walkin
I work at O'Reillys in VA. We are very forgiving! I have been a mechanic (not a tech) for 50 years. Advance ( worked there too) is after your money thats it!!! They hire anyone, 1 boy didn't know who made the Mustang or the corvette. I'd rather work by myself there. O'Reillys pays me well, I provide info no purchase required. But as far as computer speed, it takes 6 screens to go thru just to sell 1 product to a customer. The redundancy there is ridiculous!!!
That's why I do what you do, order oem online, install myself. Job done right. Cost effective too.
I return sensors just tell him they weren't plugged in if it came in the bag reseal the bag. If that doesn't work tell them it's defective
I always do my research on a part no matter where I buy it from and verify if it says OEM it really is and that it isn’t a fake product. Some parts stores I will not buy anything from but depending what your buying and where, most of brakes and electrical along with older stocked parts I still buy from there and have had no issues. Most Amazon are fake parts from China depending where they bought it from. Any long block parts requiring a rebuild I generally buy through a machine shop that has been around for decades.
This video resonates with me so hard! This is my general feeling about my retail experiences in general, especially post pandemic.
The only reason they still exist is for people who need stuff today and don't have time to wait for it from online parts houses. Their parts are crap, the prices are high and I always leave totally frustrated. I do go there once in a while to drop off my used oil.
I miss the CarQuest store where I knew the manager, he never oversold anything. I trusted him to give me the right parts and good advice. That place was awesome!
I work on lawn mowers, and the local shops want at least 3 times what I can buy it for on line, for example, I bought a Briggs and Stratton governor for a V twin 22 horsepower, the local shop wanted $78 on line it was $24 it came in the Briggs and Stratton package. Plus the local shop would have to order it as well. Saving over $50 is worth waiting on.
I just bought their platinum AGM battery ($250+tax). Put it my truck,and the battery was down to 25%. Took it straight back to O Riley's and they would not exchange it. They offered to charge it for me, if I wanted to wait in the store for an hr or more. They even said I could borrow their tools to get it out of my truck and bring it into the store for them. Never again! O'Reilly's will never get another dime from me!
I went in the local O'Reilly's and asked for 6 feet of 3/8 transmission/ oil cooler hose, they wanted a year, make and model, I was like "Its on a roll in the back, its universal." The girl at the counter just smiled and repeated "Year, make and model please" I just said nevermind and left! Went a mile down the road to Napa and didn't have to draw them a friggin diagram for rubber trans cooler hose.
You should see the customer service at the Westland MI store location. They don't take action on rude employees. I go there if I'm in a pinch for rotors or calipers. And they always sell you the items from companies they only do business with. AKA "Breakbest" or some crap. lol Their market share right now is under $2 bucks.
i have a 97 ZR2 Blazer with 360000 miles on it. The vehicle is in great shape, ran great and everything worked on it. I planned on driving it to at least 400000+ miles. I decided to go thru the cooling system a couple years ago. Flushed the RAD, installed new clutch fan, new hoses, fresh coolant and decided to install a new thermostat. I got the thermostat from O'Reillieys...their "premium" version. Put everything back together and drove it for about two to three weeks. One day, after leaving work and driving about 3 miles, I noticed a "check gauges" light on. I looked and the temp gauge was buried.... HOT. I immediately pulled over and started looking things over. Fans working fine, coolant in the overflow tank. Let it set for a bit and started it back up and let it run and I heard like a popping sound and then coolant started flowing. CHEAP-ASS O'REILLEY'S THERMOSTAT STUCK. Well, that overheating caused the head gasket to blow. Vehicle has been sitting in a garage since. I hate O'Reilleys
Working at OReilly's or AutoZone is a lot worse than shopping there.
I replaced the Blendoor actuator twice bought from Orielys for my F-150. They would work for three or six months and bamb...no AC. Bought a Motorcraft part it fixed it and knocked on wood still works.
O'Reilly's is really dropping the ball lately. I picked up an upper radiator hose for my truck and when I went to put it on, it didn't fit right....went back to store to find out ALL of the hoses for that specific truck were MISLABLED...the entire inventory was mislabled.....fast forward...I bought a replacement injector for my TBI.......just spit out fuel, no fan spray....took it back and again, the same problem....even switched injector positions to prove it wasn't a problem with my truck....gave up...got a refund and bought one online from Rock Auto.....worked perfectly...O'Reilly is really selling sub standard parts that are actually JUNK......and we haven't even talked about the insane price increases........
I went to a Napa auto parts to get a small part. Guess what, I ask him where was that part made. He told me China, he said everything now and days are made in China. That sad but true. Hay Nathan at least he was honest.. the part well it fit, but they still had older stock made in U.S.A. and other country,s not China..
Funny thing is, always before watching Nathan’s vids there’s an O’Reilly’s commercial 😂😂😂... seems like a win for O’Reilly’s lmao
Ive noticed that their computer system is kind of hokey. When they go to lookup parts for me, it never narrows it down to one type of part, it continues to show parts for another model which confuses the workers. Ive noticed it takes way longer to get in and out of there than going to Autozone.
I can attest. I worked for O'Reilly's over 4 years and the pay is shit, we over charge for everything and parts aren't the greatest. I actually refer customer's to Walmart for oil. We don't even get oil with our discount for that price and the super tech oil is actually good along with the better filters. I'm not the best with cars. I'm a welder by trade. I feel like if you stand in front of a mirror and fog it up you'll get hired. The computer system is so outdated. We used a system called genesis until last year and it was the old school black screen with green letters and numbers. I always tell guys who apply that they better not expect to make a decent living working there and they better have a passion for working on cars because that's the only reason people stay. A lot of guys I worked with only work 1 or 2 days a week so they have a discount. Discount is actually decent on certain things. I did all ball joints and tie rod ends for my SUV for around 30.00. I definitely don't recommend working there. Better off working at McDonald's or Walmart which I worked in highschool.
I feel your pain.
I am a Ford man and buy my parts from my local Ford dealer. The only things O'REILLY and Advanced are good for are certain filters such as
Motorcraft, which are all USA made.
Or misc maintenance products.
Everything else is Chinesium junk.
The scary part about this video is that you have just learned this. This has been going on for years.
Well since u have a business you should open a comercial account that’s free and u can use first call online push orders through and even get them delivered from ur closest oreilly’s. Front counter is for retail sales and the reason it takes so long most customers not all don’t really know wat part there even looking for dealing wit 50 ppl like that a day will put a toll on anyone
It’s like that everywhere! They hire people who have easy jobs but still don’t want to be there it’s a clown show.
The pace is very frustrating when you know your car is tore apart
My local O'Reilly's workers are a shining light in a sea of darkness and atrocious attitudes (Advanced Auto parts is the absolute worst) but despite that, Amazon is absolutely slaughtering them on prices and I find myself shopping locally less and less
I shop with part numbers for the best price. It cracks me up when I give a parts guy a part # and he asks me what am I working on? Often times I'm building something that has nothing to do with what the part was actually made for. I'll usually answer with "A 1927 Hupmobile".
I worked at O'Reilly Auto Parts for over Ten Years. Before that I worked 6 months at AutoZone. Their Parts people are useless. Their managers have no auto tech experience
legend has it that this guy is still telling this story
This is what happens when executives run a national chain store from their cubical. Instead of hiring competent people to run the stores on a local level . You end up with community gangs working there and ruining the whole damn thing. It's hit and miss with quality auto parts anywhere you go.
As a former Oreillys employee, he is kinda right. They force you to sell things to customers that they don't need. It was called RPM sales or some shit. They track it closely and it will affect your paycheck and when it comes time for a raise.
Example> Customer comes in and purchases new brake pads. You will then advise them that they need brake pad grease or brake fluid, maybe some nitrile gloves to keep their dick beaters clean, then maybe throw in some fuel injector cleaner to promise them better gas mileage.
As far as your wait time in line, pull the tampon out of your ass there pal, and wait your turn like everyone else. Most customers who come in don't even know what kinda car they drive alone and what part they need that shit takes time guy. If you are a car guy you'd understand most electrical parts have some sort of prong, customers will break a prong a 4 prong would become a 3 prong and work then when it fails they attempt to return it.
brake pads, rotors, starters, alternators...all guarantee for life???? Why not Oriellys??
Autozone does that to its called "WITTGTJDR" and I agree most coustmers don't know exactly what they are driving, so every coustmers needs to be helped in different ways. I also want every coustmer to have been helped to the fullest and not shoving them out the door and get on to the next one, so I agree complaining about waiting is not cool
Just did the starter on my sons ‘08 328i.
FCP Euro: $150 for a brand new (not reman) Bosch starter, lifetime warranty and no core charge (since it was new).
Basically the same price as a reman auto parts store brand.
Another $40 for the intake manifold and throttle body gaskets and new starter bolts.
Pretty straightforward job, just have to remove a lot of stuff to get to it.
Took a little under 2 hours to get it off and a little less time putting everything back on, with a good instructional blog.
However I did have to go to Auto Zone to get a shallow E16 E-Torx socket to get the back starter bolt off/on, only had a deep socket and wouldn’t work in the limited space.
And picked up an air filter while we were there since we already had the air box off.
He also has a BMW software specific OBD handheld that has come in handy a few times.
Was able to use it after the starter job to clear all of the electronic related codes the popped up due to the battery being disconnected.
I tried to do a “safe” disconnect with the handheld but must have done something wrong.
But no issues and all codes are still gone after driving it for a week.
I feel that way about the autozone and pepboys by my house autozone is alright but the oreillys by my house is great. Very knowledgeable employees and always help me. I'm there alot and the have even stayed open late for me to find the parts I needed. It really depends on the employees weather the store is good or not but the guys at mine are excellent 👌
They also over charge. I though about buying a Ingersoll impact they had on display. They wanted $50 more than EVERYONE else. I was like nope. Even on some parts, they are asking DOUBLE the normal going price. I used to work retail for 8 years. That store is so small I could run that place by my self and be fast.
I was terminated today from O’rielly due to $30 being short from my register which prior to the same night a coworker went into my register and took change out but cause I can’t prove he took it or prove that I didn’t take it I was held responsible and terminated. Honestly this was the worst feeling ever
So right about the snails pace…. There’s a reason I call it “slowriellys”!!! I tend to go on a case by case basis, like up here in nd/mn there is one lady at the oriellys close to my shop that’s really good. Napa by far has the best customer service (still common up here) but a lot of their electronics are JUNK. Pick your junk…. If my customers can wait I usually go to my connections from my time wrenching at the dealer, and order OEM or o go to rock auto so I can actually pick the brands I know are good. Good video, feel your pain man.
O'Reilly trolling hard by advertising at the beginning of your video haha
To each his own, we don't have O'Reilly here in NJ, I feel with the zone which is in walking distance or advance, I have done thousands of dollars worth of business between the two and up until recently have been satisfied. I order parts online then go pick them up, I knew the people at advance until one day a couple of months ago I went and everyone was new, the worse part was that the new manager was now an Indian who had no idea what he was doing, he spent almost an hour looking for the part I had ordered and couldn't find it, before the part was ready when I got there, now every time I order something it's never waiting anymore.
Although I’m not a fan of the major auto parts stores I will say that the ones in my area in Florida are fantastic(personnel). Regarding O’REILLY’s , I’ve had two situations where they actually saved my hide specific to my E 38 and E 39 touring. In January 2015 I was on the way to my grandfather’s funeral in East Tennessee and my E 38 broke down. The water pump went out! This was on a Sunday and the first place I went was to O’Reilly’s in Lebanon Tennessee. The manager secured all the parts that I needed and then he contacted a BMW knowledgeable tech who took away time from his family on a Sunday afternoon and evening to fix my E 38 and get me back on the road. BTW, those parts are still running (that said, I always buy from the German manufacturers whenever possible via eBay and Amazon) I can understand your frustration and angst but don’t throw the baby out with the bathwater.
Respectfully yours.
😎🇩🇪🚙
BirdogEd - FCPEURO.com has everything you need and Lifetime Warranty in every part
I worked for a competitor store 5 years. same crap. very little training, very poor upper management. they might as well put revolving doors on the bldg for employees to enter and exit.....