L&Q's Resident conference 2024 | Opening statements from Fiona Fletcher-Smith and Fayann Simpson

Chief Executive, Fiona Fletcher-Smith discusses how involved our residents have been and in what areas. She thanks everyone for the hours spent in making our service delivery better and overcoming obstacles together. Chair of Resident Services Board and Senior Independent Director & Resident, Fayann shares her experience working alongside L&Q and how she’s seen change because of the involvement of residents in service delivery.