the thing about spouses thinking that their marriage guarantees them access to the other ones rooms…. we’ve had wives escaping violent marriages , and the the husband comes in demanding a key for her room…. and we cant
Great stories! BTW the feet fetish is creepy, in a town near mine there was a man who would be under cars (in summer and fall) waiting for women with open toe shoes to get near their vehicle to open their vehicle door and touch their feet! 👣 He did this so frequently police had to arrest him! Important to know how to take over control of the conversation to be assertive with a creep like this!
That creepy dude asking to see female employees feet is clearly a predator. If the lady wasn’t escorted by security, she could have easily have turned into a crime statistic. Thank God for quick risk assessment and thinking, and for looking out for that colleague.
1:23 Yes! Thank you! People would always get so pissed at me when they booked through a 3rd party and they either tried to cancel or modify their reservation and I told them they would have to contact them directly. And they would be even worse when I told them sometimes refunds can take 3-5 busy days if it’s approved.
If a guest wanted to stay longer but booked online, we would just make a new reservation through the hotel so that they didn't have to deal with the ridiculous third parties. They are THE WORST to have to deal with.
@@Stephanieann5643 I mostly book via third party. But like to be spontaneous, mostly only book 1-2 days ahead. But i did often asked the hotel directly the extend, simply making a new reservation, if i liked to stay in a place a bit longer. Only 1 in about 100 cases they overbooked and technically upgraded us to another place. instead of a room ,we got an entire apartment nearby. in a water park, also for free. only downside, it was rather meant for families with kids. But they listed prices where about double what i paid them. One time, where i had a last minute refundable reservation, the hotel tried to cheat the third party. offered a ten percent discount, if we cancelled with the third party and paid cash. Didn't sit right with me, so refused and reported them, after the stay.
I had that last one happen to me! Poor guy was soo embarrased. Luckily, we have tall pillars that he hid behind and I happened to be folding a load of towels at the time, so I didn't see anything. But from then on, everytime I saw him (he came back a few times), my brain always called him "naked guy."
Had the last one happen to me at 12 in the morning except after running the cameras this guy waited about 5 minutes after he "accidentally" locked himself out and played with himself for a bit ON THE HALLWAY FLOOR before calling for "help"
@@tdavi8 If I saw that on security footage, I would be hitting 911 so fast and let the police remove him from the hotel (putting him on a "do not rent" list), and would have let the police decide if they wanted to charge him with anything .... like lewd/lascivious behavior ..... I mean, after all, another guest (adult or minor) could have come into that same hallway and witnessed IT .... if you get my drift
@@tinydancer7426 that was the plan but my manager didn't want to upset his mom who was also staying on the property. I told her I wouldn't be comfortable working again if he was there but figured it wouldn't be a big deal since he was due to leave later that morning, but image my surprise that not only did she not put him on a DNR but she also extended his stay another night. All because she didn't want to upset mommy.
Overbooking is only a thing for hotels not asking guests to pay when booking. Pay at booking with one price for no cancellation possible and a higher price for cancellation possible 24h in advance solves that problem in a much nicer way.
during the last few months i worked at a hotel a lot of third party reservations booked everyone accessible rooms for no reason, so we had to start confirming with guests that they needed the accessible room, which feels really icky because usually if someone intentionally booked that it's weird to ask them about it, that's their business. but since none of these people were even told they booked an accessible room we had to ask and it annoyed me having to do that.
also apparently 80%+ of people staying at hotels don't know what the word accessible means????? i always had to go back and say handicap and then they instantly understand. very weird
That happened to me an my bf once lol. We wanted a king room and they gave us a bathroom with a wheelchair shower. It was very weird and we were too nervous to ask about it. We used a booking site
The third party reservations always do this the first time I had the room I wondered if it was the only available room but it kept happening in subsequent occasions.😂
I had a coworker who did the visit the bathroom/wrong door/buck naked thing. It happened in Taipei, so there was the language challenge at the front desk too.
My friend booked a 4 star hotel room and I didn't think to have my name added at check in. My friend left for a meeting and when I walked her out I left my phone. I had my room key but forgot the number. They would not tell me the number. I knew it was one of 2 rooms but they would not check or let me go upstairs and try my key at this point. (I should have just gone to begin with but didn't want to accidentally bother our neighbors.) They would not even use my key to go in my room and get my phone and unlock it with my code so I could call my friend even if I waited in the lobby. I was able to describe my phone and give the security code, but no deal. I understand the reason for the rule, but I feel like the guy was really just trying to prove a point. I wasn't pushy or demanding. I was respectful,quiet, and understood he had a job to do. I just sat quietly watching a sports game I wasn't interested in and triend not to cry. I could not even eat or get a drink as my $ was in the room. The guy finally told me I could not sit in the lobby all evening because I was not a guest. I had no car or phone or any way to leave. I really think this is an example of why people are "Karens". If I had been loud and argumentative he would probably have given me my room number hours before to get me gone. Because I behaved like a normal person, he treated me like a vagrant. I finally talked them in to using her e-mail on file and she called and gave me the room number 2 hours later. Im sure the naked guy didn't have ID, but there are ways to follow the rules and be kind to guests.
I look at 3rd party to compare prices, then I check with the hotel to see if they can do it cheaper. I've been told that the third party sites take a commission so if I can get it cheap through the hotel and the hotel gets to keep all it's money then I see it as a win-win
As someone who spent about a dozen years as a "Night Auditor", I want THANK YOU for doing all of these videos. I can relate to just about EVERY episode!
The hotel manager should trespass anyone who is creeping on employees. He wasn't breaking the law, but demanding anything from staff out of the scope of their duties is obviously a red flag. Trespass him. That way, if he returns, you have an arrestible offense.
Work for an airline. 3rd party bookings are a NIGHTMARE. Whatever you're saving from the low fare tickets Expedia has bought in bulk you will be paying for with time and tears... Want to make a change to your booking? It has to go through Expedia. Our airline can see the reservation but cannot touch it in any way, shape or form. But third parties don't want to help once they've taken your money, so customers would be calling and tell us "but [third party] told me to call you!" To which I always felt bad and apologized profusely, but my hands are literally tied. I can't even see how much the passenger paid for their ticket, so I can't tell what fare they're traveling in... The *only* time airlines can mess with a third party reservation is within 24 hours of the flight because it's considered immediate travel and usually those issues are resolved at the airport directly with a manager (and not over a phone call to a call centre in a different city).
Expedia somehow cancelled my outbound legroom seats that I'd paid for, after I made a change to the return flight. Expedia told me to go to Qantas to resolve it. Qantas told me to go to Expedia. In the end I just paid for the seats again and wore the expense myself. Never using third party again.
I honestly believe that any business that has to deal with parents and their children should have a sign that hung in my father's barber. It read "Unattended minors will be sold as slaves." It was fantastic.
😂 there’s one that reads: “Unattended children will be given expresso shots and a puppy” 😅 I would change to unattended minors. Hotels are serious places of business.
We try to give our guests the rooms they want whenever possible but if it's occupied obviously we can't do anything about it. How can someone not understand that? And yet...
This reminds me of the sleepwalker I had. Left his room, naked, wandered down the hall and fell asleep (still naked) in the middle of the hallway. We draped a blanket over him, nudged him awake, and got him back to his room.
OMG YES! Thank you for sharing this with people. I work in a 5 star hotel that is not a chain and we only have 90 rooms. We don't work with overbooking. But if you are booking thru a hotel chain NEVER book thru a third party. And please remember to be nice to staff. We are there to help you.
OMG! The last one happened to us just two weeks ago 🤣 At least he was wearing some shorts, but he had to come down a second time, because he broke the door handle 🙈
My hotel charges a no show or late cancel fee that is the exact same price as the room would have been so we try very hard not to oversell. The few times we have, it's been a third party res that saw the "room type/rate not available for chosen dates" message and decided to hit the "force sell" option (why that is a thing, I will never understand) and we have to call and explain to the guest what happened so they can call and book for a different hotel. Most are fine with it and understand, but a few have cursed me out and said it's my fault for booking the room like that. One day, I got so annoyed by the last on the phone that I (in my thick southern accent that comes out strong when I'm pissed off) said "MA'AM! COULD YOU GIVE ME ONE SECOND TO SPEAK PLEASE AND THANK YOU!" I was met with silence. I then told her if she wanted to make sure this wouldn't happen again, she should call the hotel directly next time. And when she said it was cheaper to go online I laughed at her and explained why that was a bold faced lie. Third party companies will tell you it's a special rate they are helping you with but by the time you get to a hotel (at least for my company brand) it's the same that our rates has been all night and you still gotta put down the card for incidentals whether you prepaid the room or not. It's always satisfying when I get to shut them down with a logical explanation and all they can do is apologize and hang up to call the third party 😂
The story about the guy who wanted you and your coworker to show him your feet is funny and all, but with him waiting in the parking lot... That is more than creepy... Good for the poor girl that she told you and you sent security out with her.
I stayed in an over booked hotel... (day after I checked their over book policy)... instead of putting us to anther hotel they put us in rooms they didn't use anymore... it was gross everything stained, white and red stains, no glass in the peephole so you could see the bed from the door all the electrics had not been checked in 7 years Hall with no lights... when I complained they told me they were over booked
Sometimes it is tricky when finding the direct number online. Some 3rd parties come up first and it looks like that it the hotel direct. I did that and didn't know until I tried to add my rewards account and couldn't
I had a friend from high school that is in a wheelchair. A few years ago. She had booked with a third party. They gave her a regular room. she saw the room and asked to change it, but they couldn't change it because she was with a third party. She was miserable because it wasn't accessible
i feel like if you find yourself in that last situation, well, just own it. strut your stuff on down to the front desk. don't be embarrassed or shy at this point. work it! 🤣😂
The part about needing an id to check in makes sense. I work in a health insurance call center. We always need the caller to provide some sort of id number. For the subscriber, we need the id or the soc sec number, or the case number. Then if someone is calling on behalf of the subscriber they have to be on that case, it doesn't matter who they are in relation to the subscriber for the same reason why you needed an id. There are bad people out there that will try to get anything or do something to hurt that person.
I arrange employee travel for a department of the federal government, and we NEVER allow our employees to use third party websites to book lodging, for all the very reasons you are stating in this video (we use a special government reservation system, but sometimes employees still end up having to book their hotels on their own during emergencies). The third party websites cannot provide a breakdown of all the taxes and fees, which is a requirement of the federal government when claiming reimbursement. I have had to send away some very angry federal employees who ignored the rules and used a 3rd party website, only to not have their taxes and fees reimbursed to them because Priceline or Expedia refuses to provide a breakdown.
I don't know if it's because I grew up sheltered or my husband is a weirdo but if someone offered me $20 for a look at my feet I'd just shrug and show them. I mean, they're not anything special. Average size and kinda long toe nails. I would be more confused why I'm getting paid to take my shoes off. It's a foot. You usually have one or two yourself.
I had the same "wrong door" experience, but not in a hotel. Happened to me shortly after having moved to a new flat, where my brain at night went on auto pilot while still having the old flats map somehow. Fortunately I do not sleep naked, but standing on the corridor in just underwear, in the mid of winter, at 3AM and not knowing any of my new neighbors yet made it a pretty embarrassing experience nonetheless ... :o
Ty so much. My husband and I are going on an overnight trip for the first time in 10 years, and he took the hotel stuff as his responsibility. I've sent him some of your videos, but... I'm determined to love whatever we get. And thank you for mentally preparing me on anything that may go wrong. ❤❤❤
1. Yes that is the risk you take when going through a third party. Yes it is cheaper than booking direct. Some third parties are better than others and are willing to give you credit for a future stay. That’s why I stopped using third party apps a long time ago. Stick with one or two hotel chains and rack up loyalty points.
Last October, I needed a room just for one night. So, I pulled over and looked online for pet friendly hotels. Went to the closest one, but they didn't have any pet friendly rooms left. They gave me the number for the next closest one in their chain. Called the number, and made a reservation. The guy who made the reservation put me in a non pet room! At least the front desk was able to switch it around.
How can you like this? Ive been in the industry for two years and ive been done since month one. How can you stand it 😭😭😭🤣 im only there bc of visa reasons and bc i havent been able to get a job elsewhere, despite me getting some interviews and applying to jobs that I believe are a better fit for me. This is so relatable tho. Love your content 🤣 i feel you, the struggle is real!! I live for the day i finally get to quit my job and i never want to work in a hotel again in my liiiife! Which is crazy because 10 years ago id have told you i was interested in the industry and desperate to try my hand at working in hotels 🤣 boy oh boy, what was i thinking?! If past me could see me now...... 😭😭😭🤣🤣🤣
The buck nekkid lock out I've read about! It's on purpose Whatever! I'm probably classified as a good/weird guest Back in the early 2000's I stayed at this property that was near a National Recreation area in my home State I went there so much that I started requesting the same King room because it was close to the Ice 🍨 Machine They knew me and were glad to accommodate! As a guest you do kinda get a thing for your favorite room!
I used to book 3rd party because I was a naive, poor little thing and thought that was just how it was done. Then I showed up at my bright colored roof hotel to check in during a big anime/comic/gaming convention weekend only to be told the hotel was overbooked and my room was gone. The guy at the desk couldn't help us and all we could do was call the 3rd party site and pray. We did get into another hotel and it was...a place to stay. Sure, the mini fridge needed to be swapped out and maintenance left the crack pipe they found under it in the room for us to deal with, but at least no bed bugs? After that, I book direct. Never again.
I got evacuated from a hotel at 12:30 a.m in february.(bomb threat) That's when i learned to wear public pajamas and have a robe handy. My pj's were not too bad, but nothing i wanted to be seen in .public by a bunch of strangers.
I have had strangers, *TOTAL STRANGERS* ask me to take off my prosthetic leg so they can see my stump. This even happened a couple of times when I was a little kid, like under 13. And I'm a guy.
They did that to my daughter too. When she was a teenager, if the others asking weren’t medical professionals, she just (at first, politely) told them no. If they continued, she wasn’t very nice after that. I don’t blame her one bit either. That’s creepy for them to be aggressively rude about those supposedly “innocent” questions. Weirdos.
@@lisarice4402 Yea. I saw the whole thing in a completely different light after I was grown. When I was little (Below about 12) I would often show them if they weren't rude. But to have an adult asking a child, that is just out of line. I don't have an issue with showing my stump in public, but it's like going nude in public for a naturist. A naturist has no problem being naked where it is appropriate, but that doesn't mean walking to the grocery store in the buff. Well, unless you are in France....
@@erictaylor5462 - my daughter was a Shriner’s patient & she lost her right foot first, then more up her calf (blood clotting disorder). We both were used to being around disabled kids for a very long time. Outside of the hospital out in public is when we would meet a couple of weirdos. She’s been an amputee at 1 1/2, so she’s basically lived with it almost her whole life. She’s very careful anyway, and she kept a sense of humor about her unless she had to verbally protect herself (like at school or in public) - then watch out!! She’s very quick-witted 🤭 and very often able to cut them to the quick verbally
I also work 3rd shift at a hotel (it'll be 21 years next week). I don't often have trouble with kids making noise in hallways, but earlier this year, there was a HS wrestling tournament in my town and we had a lot of the athletes staying at our hotel. Most of them were ok, but there was this one group of about 7 boys.... up and down the hallways, up and down the stairs, in and out of the lobby... After telling them several times that they needed to quiet down, I finally had enough. And I yelled, "Go to your rooms!! I'm getting paid to babysit!". They listened that time. I didn't hear a peep out of them for the rest of the night.
Do the chaperones not tape the kids in the rooms anymore? They always put masking tape (the papery stuff that rips easily) on our doors at lights out (usually around 10) on my school trips, and someone was assigned to check them every few hours overnight to make sure no one left their rooms. While this sounds like something they said to "scare" us, one time, one of my bunk mates had an asthma attack and we had to go notify the chaperones. There was, indeed, a piece of tape on our door to detect whether we left! Obviously we weren't in trouble for leaving our room under those circumstances, but the "story" of how they'd know if we left our room after curfew was 100% true! I did tend to travel with larger school groups (our band was around 200 members, other clubs were 50-150 members, and that doesn't count the adult leaders and chaperones), so we did usually have entire floors/wings (often more than one) to ourselves, so maybe it's more common when they can police easily because literally everyone on those floors or in that wing is part of their group.
Weekend weirdo story: Last hotel I work for (residence inn) had several noise complaints late night in rapid succession. Hotel policy (I hated it, the cops hated it) was any complaint overnight call the cops so that's what I do. So um yeah the room was throwing a PARTY. And when I say party I mean: strippers, catering, full on dj
I work in storage, and we have the same policy. Only the person on the account is allowed to ask for the access code or make changes to the account. You believe how many spouses say "I make the payments, I should be allowed in". I do not make exceptions because you never know their intentions and we'd be liable for any damages incurred by the spouse.
I mean I understand the jokes about what to do with kids at the hotel are kidding but I bet they don't have kids if they are complaining kids are standing there doing nothing and saying nothing. I think if you are working around families you have to have a reasonable expectation on what kids are like and what comes with families. I completely understand it must be annoying, I worked at a restaurant and was used to kids running around before I had my first, definitely made me second guess having my own so soon but am so glad I did!
I have had the guest in their birthday suit happen once, nearly twice. The first time a man got up in the middle of the night to use the bathroom but went out into the hallway instead. Luckily I had towels at the desk and he was able to hide behind a half wall by the stairs. I quickly gave him a towel and got a key made to get him back to his room. The almost second time a woman got out of the shower and wrapped a towel around herself before exiting her room. She hurried to the lobby and explained her room at home was right next to the bathroom. I handed her another towel and an new key card. She quickly made her way back to her room.
New money maker for hotels. Have a vending machine with cheap hospital gown type wraps that guests who lock themselves out can enter their room number and’s a pin, but at least won’t have to walk down to the front desk naked !
When it comes to wives wanting to checkin with the reservation under the husband/s name, the hotel clerk doesn't know you we have to verify the ID of the person and the credit card must have the name of the person on it. I cannot check you in with your mother's credit card, or your spouse's card, it must have your name on it.
We have a favorite motel in new hampshire called mount coolidge motel. We wanted to get a reservation and to make it easier, my husband tried to book online. That third party reservation told us no there are no rooms available. We finally were able to get through to the desk at mount Coolidge motel. They had plenty of rooms. Another reason not to book with another party is they might not tell you the truth.
One of the hotels I stayed at years ago let the kids sleep in the hallway overnight while their parents were in the room doing you know what. I always had to step over the kids bodies to get to my room after work late at night. I talked to the manager about it and they said that they didn't care about it just because the rooms were paid for. 😒
3. Name on the reservation does need to match. Back in the day that used to be no big deal for the hotel to just let the wife get the keys but not anymore. If you’re going to has someone else pick up keys just put their name on the reservation instead. It’s really not that big a deal.
I don’t know why it irks me when wives go to book the hotel, and then put their husbands name on it, like you were the one booking, you’re the one putting your card on it , you’re coming with him, why not just put your name on it?
A hotel greatly fucked up letting my dad check in on my mom's reservation we were on the run from him he tracked us down they let him check in go to our room and he pulled out a gun at the door.
Had the last one happen to me at 12 in the morning except after running the cameras this guy waited about 5 minutes after he "accidentally" locked himself out and played with himself for a bit ON THE HALLWAY FLOOR before calling for "help"
I used to work at night at a retirement home and the first thing I did was read what the previous night s guys wrote: "3am : find Mr Z asleep in the alway naked brought him back to his room"..."5am: got called by the night nurse because Mr Z beat him up while he try to wake him up after finding him asleep naked AGAIN in another corridor "... (There is a lot of seat in a retirement home corridors!) "Find Mrs Y lots in the basement, she push yhe wrongf button" "2am: fire alarm in mrs X roomm, she wanted to make breakfast for her grandson" (who is 40 now and leave in china...) Apparently the other had more eventful night than me ... (Thankfully for the fire alamr cause that was my biggest fear to have evacuated all those people with only one night nurse but on my last day an alarm turn on, i petrified and then realized it was the elevator alarm! Thank god! I
the thing about spouses thinking that their marriage guarantees them access to the other ones rooms…. we’ve had wives escaping violent marriages , and the the husband comes in demanding a key for her room…. and we cant
Who else is happy she she posts?✋
Mė ✌️
I'm not likely to do any serious traveling, but I will still think twice before using a third-party.
Me I love the stories
Great stories! BTW the feet fetish is creepy, in a town near mine there was a man who would be under cars (in summer and fall) waiting for women with open toe shoes to get near their vehicle to open their vehicle door and touch their feet! 👣
He did this so frequently police had to arrest him!
Important to know how to take over control of the conversation to be assertive with a creep like this!
I am definitely - but would love it if she spoke a little more slowly!
That creepy dude asking to see female employees feet is clearly a predator. If the lady wasn’t escorted by security, she could have easily have turned into a crime statistic. Thank God for quick risk assessment and thinking, and for looking out for that colleague.
1:23 Yes! Thank you! People would always get so pissed at me when they booked through a 3rd party and they either tried to cancel or modify their reservation and I told them they would have to contact them directly. And they would be even worse when I told them sometimes refunds can take 3-5 busy days if it’s approved.
If a guest wanted to stay longer but booked online, we would just make a new reservation through the hotel so that they didn't have to deal with the ridiculous third parties. They are THE WORST to have to deal with.
It's annoying to explain, especially when it doesn't make much sense and that the third party don't do their job
@@Stephanieann5643 I mostly book via third party. But like to be spontaneous, mostly only book 1-2 days ahead. But i did often asked the hotel directly the extend, simply making a new reservation, if i liked to stay in a place a bit longer.
Only 1 in about 100 cases they overbooked and technically upgraded us to another place. instead of a room ,we got an entire apartment nearby. in a water park, also for free. only downside, it was rather meant for families with kids. But they listed prices where about double what i paid them.
One time, where i had a last minute refundable reservation, the hotel tried to cheat the third party. offered a ten percent discount, if we cancelled with the third party and paid cash.
Didn't sit right with me, so refused and reported them, after the stay.
@@Stephanieann5643that's exactly how we handle it too.
I had that last one happen to me! Poor guy was soo embarrased. Luckily, we have tall pillars that he hid behind and I happened to be folding a load of towels at the time, so I didn't see anything. But from then on, everytime I saw him (he came back a few times), my brain always called him "naked guy."
I would have remembered him by the name "Buck". 🤭
Had the last one happen to me at 12 in the morning except after running the cameras this guy waited about 5 minutes after he "accidentally" locked himself out and played with himself for a bit ON THE HALLWAY FLOOR before calling for "help"
@@tdavi8 If I saw that on security footage, I would be hitting 911 so fast and let the police remove him from the hotel (putting him on a "do not rent" list), and would have let the police decide if they wanted to charge him with anything .... like lewd/lascivious behavior ..... I mean, after all, another guest (adult or minor) could have come into that same hallway and witnessed IT .... if you get my drift
@@tinydancer7426 that was the plan but my manager didn't want to upset his mom who was also staying on the property. I told her I wouldn't be comfortable working again if he was there but figured it wouldn't be a big deal since he was due to leave later that morning, but image my surprise that not only did she not put him on a DNR but she also extended his stay another night. All because she didn't want to upset mommy.
Overbooking is only a thing for hotels not asking guests to pay when booking.
Pay at booking with one price for no cancellation possible and a higher price for cancellation possible 24h in advance solves that problem in a much nicer way.
during the last few months i worked at a hotel a lot of third party reservations booked everyone accessible rooms for no reason, so we had to start confirming with guests that they needed the accessible room, which feels really icky because usually if someone intentionally booked that it's weird to ask them about it, that's their business. but since none of these people were even told they booked an accessible room we had to ask and it annoyed me having to do that.
also apparently 80%+ of people staying at hotels don't know what the word accessible means????? i always had to go back and say handicap and then they instantly understand. very weird
That happened to me an my bf once lol. We wanted a king room and they gave us a bathroom with a wheelchair shower. It was very weird and we were too nervous to ask about it. We used a booking site
The third party reservations always do this the first time I had the room I wondered if it was the only available room but it kept happening in subsequent occasions.😂
I had a coworker who did the visit the bathroom/wrong door/buck naked thing. It happened in Taipei, so there was the language challenge at the front desk too.
My friend booked a 4 star hotel room and I didn't think to have my name added at check in. My friend left for a meeting and when I walked her out I left my phone. I had my room key but forgot the number. They would not tell me the number. I knew it was one of 2 rooms but they would not check or let me go upstairs and try my key at this point. (I should have just gone to begin with but didn't want to accidentally bother our neighbors.) They would not even use my key to go in my room and get my phone and unlock it with my code so I could call my friend even if I waited in the lobby. I was able to describe my phone and give the security code, but no deal. I understand the reason for the rule, but I feel like the guy was really just trying to prove a point. I wasn't pushy or demanding. I was respectful,quiet, and understood he had a job to do. I just sat quietly watching a sports game I wasn't interested in and triend not to cry. I could not even eat or get a drink as my $ was in the room. The guy finally told me I could not sit in the lobby all evening because I was not a guest. I had no car or phone or any way to leave. I really think this is an example of why people are "Karens". If I had been loud and argumentative he would probably have given me my room number hours before to get me gone. Because I behaved like a normal person, he treated me like a vagrant. I finally talked them in to using her e-mail on file and she called and gave me the room number 2 hours later. Im sure the naked guy didn't have ID, but there are ways to follow the rules and be kind to guests.
The last one, that’s why before you get in bed you lock the top lock that will scare you into realizing you are opening the wrong door.
Also why I engage all the locks before I get in bed at a hotel.
I look at 3rd party to compare prices, then I check with the hotel to see if they can do it cheaper. I've been told that the third party sites take a commission so if I can get it cheap through the hotel and the hotel gets to keep all it's money then I see it as a win-win
As someone who spent about a dozen years as a "Night Auditor", I want THANK YOU for doing all of these videos. I can relate to just about EVERY episode!
The hotel manager should trespass anyone who is creeping on employees. He wasn't breaking the law, but demanding anything from staff out of the scope of their duties is obviously a red flag. Trespass him. That way, if he returns, you have an arrestible offense.
Work for an airline. 3rd party bookings are a NIGHTMARE. Whatever you're saving from the low fare tickets Expedia has bought in bulk you will be paying for with time and tears... Want to make a change to your booking? It has to go through Expedia. Our airline can see the reservation but cannot touch it in any way, shape or form. But third parties don't want to help once they've taken your money, so customers would be calling and tell us "but [third party] told me to call you!" To which I always felt bad and apologized profusely, but my hands are literally tied. I can't even see how much the passenger paid for their ticket, so I can't tell what fare they're traveling in... The *only* time airlines can mess with a third party reservation is within 24 hours of the flight because it's considered immediate travel and usually those issues are resolved at the airport directly with a manager (and not over a phone call to a call centre in a different city).
Expedia somehow cancelled my outbound legroom seats that I'd paid for, after I made a change to the return flight. Expedia told me to go to Qantas to resolve it. Qantas told me to go to Expedia. In the end I just paid for the seats again and wore the expense myself. Never using third party again.
I honestly believe that any business that has to deal with parents and their children should have a sign that hung in my father's barber. It read "Unattended minors will be sold as slaves." It was fantastic.
I've also seen "Unattended minors will be given espresso and a puppy."
😂 there’s one that reads: “Unattended children will be given expresso shots and a puppy” 😅
I would change to unattended minors. Hotels are serious places of business.
Unattended children will be given an energy drink and taught to swear
It's always on the night shift too😂... girl I'm ready to write a book
We try to give our guests the rooms they want whenever possible but if it's occupied obviously we can't do anything about it. How can someone not understand that? And yet...
This reminds me of the sleepwalker I had. Left his room, naked, wandered down the hall and fell asleep (still naked) in the middle of the hallway. We draped a blanket over him, nudged him awake, and got him back to his room.
poor guy
AHHH SECONDDD I LOVE LOVE LOVE YOUR VIDEOS!!!
OMG YES! Thank you for sharing this with people. I work in a 5 star hotel that is not a chain and we only have 90 rooms. We don't work with overbooking. But if you are booking thru a hotel chain NEVER book thru a third party. And please remember to be nice to staff. We are there to help you.
Raindrop
Drop top
Running in my lobby needs to stop stop
First
OMG! The last one happened to us just two weeks ago 🤣 At least he was wearing some shorts, but he had to come down a second time, because he broke the door handle 🙈
My hotel charges a no show or late cancel fee that is the exact same price as the room would have been so we try very hard not to oversell. The few times we have, it's been a third party res that saw the "room type/rate not available for chosen dates" message and decided to hit the "force sell" option (why that is a thing, I will never understand) and we have to call and explain to the guest what happened so they can call and book for a different hotel. Most are fine with it and understand, but a few have cursed me out and said it's my fault for booking the room like that. One day, I got so annoyed by the last on the phone that I (in my thick southern accent that comes out strong when I'm pissed off) said "MA'AM! COULD YOU GIVE ME ONE SECOND TO SPEAK PLEASE AND THANK YOU!" I was met with silence. I then told her if she wanted to make sure this wouldn't happen again, she should call the hotel directly next time. And when she said it was cheaper to go online I laughed at her and explained why that was a bold faced lie.
Third party companies will tell you it's a special rate they are helping you with but by the time you get to a hotel (at least for my company brand) it's the same that our rates has been all night and you still gotta put down the card for incidentals whether you prepaid the room or not. It's always satisfying when I get to shut them down with a logical explanation and all they can do is apologize and hang up to call the third party 😂
the fact that the last one happened TWICE in one night last week at the hotel i work at.
The story about the guy who wanted you and your coworker to show him your feet is funny and all, but with him waiting in the parking lot... That is more than creepy... Good for the poor girl that she told you and you sent security out with her.
“Did he at least slip you a $20” 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
My wife and I both help make hotel reservations and we are wondering: have you ever had a guest call and say: “I can’t get out of my room…”?
I stayed in an over booked hotel... (day after I checked their over book policy)... instead of putting us to anther hotel they put us in rooms they didn't use anymore... it was gross everything stained, white and red stains, no glass in the peephole so you could see the bed from the door all the electrics had not been checked in 7 years Hall with no lights... when I complained they told me they were over booked
I don't work in the hospitality industry but I do work in customer service and boy you make my job bearable.
I called the hotel and was seamlessly bounced to a third party. I didn’t know that until I tried to change the reservation
Sometimes it is tricky when finding the direct number online. Some 3rd parties come up first and it looks like that it the hotel direct. I did that and didn't know until I tried to add my rewards account and couldn't
hey, maybe silly question, but at the end of the 4th section, around 6:27, she mentions being on "Team Purity," what does she mean?😅
She also worked as a Disney princess, so my guess is she probably would've told this guy to f*ck off. Pure as in no swearing and kid-friendly
I had a friend from high school that is in a wheelchair. A few years ago. She had booked with a third party. They gave her a regular room. she saw the room and asked to change it, but they couldn't change it because she was with a third party. She was miserable because it wasn't accessible
Last story had me laughing on the floor 😂
Poor guy
The first point is true with airlines and anything else. Booking with a third party is very rarely a good idea
i feel like if you find yourself in that last situation, well, just own it. strut your stuff on down to the front desk. don't be embarrassed or shy at this point. work it! 🤣😂
I'd show him my feet but it be cause of a kick to the face
The part about needing an id to check in makes sense. I work in a health insurance call center. We always need the caller to provide some sort of id number. For the subscriber, we need the id or the soc sec number, or the case number. Then if someone is calling on behalf of the subscriber they have to be on that case, it doesn't matter who they are in relation to the subscriber for the same reason why you needed an id. There are bad people out there that will try to get anything or do something to hurt that person.
I arrange employee travel for a department of the federal government, and we NEVER allow our employees to use third party websites to book lodging, for all the very reasons you are stating in this video (we use a special government reservation system, but sometimes employees still end up having to book their hotels on their own during emergencies). The third party websites cannot provide a breakdown of all the taxes and fees, which is a requirement of the federal government when claiming reimbursement. I have had to send away some very angry federal employees who ignored the rules and used a 3rd party website, only to not have their taxes and fees reimbursed to them because Priceline or Expedia refuses to provide a breakdown.
I don't know if it's because I grew up sheltered or my husband is a weirdo but if someone offered me $20 for a look at my feet I'd just shrug and show them. I mean, they're not anything special. Average size and kinda long toe nails. I would be more confused why I'm getting paid to take my shoes off. It's a foot. You usually have one or two yourself.
Why am I addicted to this channel!?!?!?
I had the same "wrong door" experience, but not in a hotel. Happened to me shortly after having moved to a new flat, where my brain at night went on auto pilot while still having the old flats map somehow. Fortunately I do not sleep naked, but standing on the corridor in just underwear, in the mid of winter, at 3AM and not knowing any of my new neighbors yet made it a pretty embarrassing experience nonetheless ... :o
I got a guest banned. He "invited" me to his room, offering me money. My skin still crawls more than a decade later.
At the bottom of my screen the advertisement was a hotel and plane thing while watching about the third party thing
Shock horror - hotels use same strategies as airlines. But looooove your presentation.
Not surprising. Almost everyone who fly need to pay for a place to stay, so it's unsurprising if both have almost the same customer patterns.
Ty so much. My husband and I are going on an overnight trip for the first time in 10 years, and he took the hotel stuff as his responsibility.
I've sent him some of your videos, but... I'm determined to love whatever we get. And thank you for mentally preparing me on anything that may go wrong. ❤❤❤
1. Yes that is the risk you take when going through a third party. Yes it is cheaper than booking direct. Some third parties are better than others and are willing to give you credit for a future stay. That’s why I stopped using third party apps a long time ago. Stick with one or two hotel chains and rack up loyalty points.
Literally my favorite creator!!!
I had to walk a guest for the first time about a week ago, it’s fucking embarrassing, this makes me feel seen:)
This info is super helpful. Thank you, Jessica!
Last October, I needed a room just for one night. So, I pulled over and looked online for pet friendly hotels.
Went to the closest one, but they didn't have any pet friendly rooms left.
They gave me the number for the next closest one in their chain.
Called the number, and made a reservation.
The guy who made the reservation put me in a non pet room! At least the front desk was able to switch it around.
Early! Love your content!
Same thing with buying things on Groupon. Good luck getting a refund, I can't process it for you and they never seem to respond.
How can you like this? Ive been in the industry for two years and ive been done since month one. How can you stand it 😭😭😭🤣 im only there bc of visa reasons and bc i havent been able to get a job elsewhere, despite me getting some interviews and applying to jobs that I believe are a better fit for me.
This is so relatable tho. Love your content 🤣 i feel you, the struggle is real!! I live for the day i finally get to quit my job and i never want to work in a hotel again in my liiiife! Which is crazy because 10 years ago id have told you i was interested in the industry and desperate to try my hand at working in hotels 🤣 boy oh boy, what was i thinking?! If past me could see me now...... 😭😭😭🤣🤣🤣
Also 4th
The buck nekkid lock out I've read about! It's on purpose Whatever! I'm probably classified as a good/weird guest Back in the early 2000's I stayed at this property that was near a National Recreation area in my home State I went there so much that I started requesting the same King room because it was close to the Ice 🍨 Machine They knew me and were glad to accommodate! As a guest you do kinda get a thing for your favorite room!
I used to book 3rd party because I was a naive, poor little thing and thought that was just how it was done.
Then I showed up at my bright colored roof hotel to check in during a big anime/comic/gaming convention weekend only to be told the hotel was overbooked and my room was gone. The guy at the desk couldn't help us and all we could do was call the 3rd party site and pray.
We did get into another hotel and it was...a place to stay. Sure, the mini fridge needed to be swapped out and maintenance left the crack pipe they found under it in the room for us to deal with, but at least no bed bugs?
After that, I book direct. Never again.
I got evacuated from a hotel at 12:30 a.m in february.(bomb threat) That's when i learned to wear public pajamas and have a robe handy. My pj's were not too bad, but nothing i wanted to be seen in .public by a bunch of strangers.
I have had strangers, *TOTAL STRANGERS* ask me to take off my prosthetic leg so they can see my stump. This even happened a couple of times when I was a little kid, like under 13.
And I'm a guy.
They did that to my daughter too. When she was a teenager, if the others asking weren’t medical professionals, she just (at first, politely) told them no. If they continued, she wasn’t very nice after that. I don’t blame her one bit either. That’s creepy for them to be aggressively rude about those supposedly “innocent” questions. Weirdos.
@@lisarice4402 Yea. I saw the whole thing in a completely different light after I was grown.
When I was little (Below about 12) I would often show them if they weren't rude.
But to have an adult asking a child, that is just out of line.
I don't have an issue with showing my stump in public, but it's like going nude in public for a naturist.
A naturist has no problem being naked where it is appropriate, but that doesn't mean walking to the grocery store in the buff. Well, unless you are in France....
@@erictaylor5462 - my daughter was a Shriner’s patient & she lost her right foot first, then more up her calf (blood clotting disorder). We both were used to being around disabled kids for a very long time. Outside of the hospital out in public is when we would meet a couple of weirdos. She’s been an amputee at 1 1/2, so she’s basically lived with it almost her whole life. She’s very careful anyway, and she kept a sense of humor about her unless she had to verbally protect herself (like at school or in public) - then watch out!! She’s very quick-witted 🤭 and very often able to cut them to the quick verbally
I also work 3rd shift at a hotel (it'll be 21 years next week). I don't often have trouble with kids making noise in hallways, but earlier this year, there was a HS wrestling tournament in my town and we had a lot of the athletes staying at our hotel. Most of them were ok, but there was this one group of about 7 boys.... up and down the hallways, up and down the stairs, in and out of the lobby... After telling them several times that they needed to quiet down, I finally had enough. And I yelled, "Go to your rooms!! I'm getting paid to babysit!". They listened that time. I didn't hear a peep out of them for the rest of the night.
Do the chaperones not tape the kids in the rooms anymore? They always put masking tape (the papery stuff that rips easily) on our doors at lights out (usually around 10) on my school trips, and someone was assigned to check them every few hours overnight to make sure no one left their rooms. While this sounds like something they said to "scare" us, one time, one of my bunk mates had an asthma attack and we had to go notify the chaperones. There was, indeed, a piece of tape on our door to detect whether we left! Obviously we weren't in trouble for leaving our room under those circumstances, but the "story" of how they'd know if we left our room after curfew was 100% true! I did tend to travel with larger school groups (our band was around 200 members, other clubs were 50-150 members, and that doesn't count the adult leaders and chaperones), so we did usually have entire floors/wings (often more than one) to ourselves, so maybe it's more common when they can police easily because literally everyone on those floors or in that wing is part of their group.
Weekend weirdo story:
Last hotel I work for (residence inn) had several noise complaints late night in rapid succession. Hotel policy (I hated it, the cops hated it) was any complaint overnight call the cops so that's what I do. So um yeah the room was throwing a PARTY. And when I say party I mean: strippers, catering, full on dj
I work in storage, and we have the same policy. Only the person on the account is allowed to ask for the access code or make changes to the account. You believe how many spouses say "I make the payments, I should be allowed in". I do not make exceptions because you never know their intentions and we'd be liable for any damages incurred by the spouse.
I mean I understand the jokes about what to do with kids at the hotel are kidding but I bet they don't have kids if they are complaining kids are standing there doing nothing and saying nothing. I think if you are working around families you have to have a reasonable expectation on what kids are like and what comes with families. I completely understand it must be annoying, I worked at a restaurant and was used to kids running around before I had my first, definitely made me second guess having my own so soon but am so glad I did!
I always search for hotels through 3rd party sites, but do my actual booking with the hotels directly. 😊
I have had the guest in their birthday suit happen once, nearly twice. The first time a man got up in the middle of the night to use the bathroom but went out into the hallway instead. Luckily I had towels at the desk and he was able to hide behind a half wall by the stairs. I quickly gave him a towel and got a key made to get him back to his room.
The almost second time a woman got out of the shower and wrapped a towel around herself before exiting her room. She hurried to the lobby and explained her room at home was right next to the bathroom. I handed her another towel and an new key card. She quickly made her way back to her room.
New money maker for hotels. Have a vending machine with cheap hospital gown type wraps that guests who lock themselves out can enter their room number and’s a pin, but at least won’t have to walk down to the front desk naked !
re: the guy who locked himself out, In 12 years I saw it not once, not twice, but THREE times!
When it comes to wives wanting to checkin with the reservation under the husband/s name, the hotel clerk doesn't know you we have to verify the ID of the person and the credit card must have the name of the person on it. I cannot check you in with your mother's credit card, or your spouse's card, it must have your name on it.
We have a favorite motel in new hampshire called mount coolidge motel. We wanted to get a reservation and to make it easier, my husband tried to book online. That third party reservation told us no there are no rooms available. We finally were able to get through to the desk at mount Coolidge motel. They had plenty of rooms. Another reason not to book with another party is they might not tell you the truth.
Lol. You should just told the feet guy that Cinderella is not working today but princess Fiona is.
One of the hotels I stayed at years ago let the kids sleep in the hallway overnight while their parents were in the room doing you know what. I always had to step over the kids bodies to get to my room after work late at night. I talked to the manager about it and they said that they didn't care about it just because the rooms were paid for. 😒
3. Name on the reservation does need to match. Back in the day that used to be no big deal for the hotel to just let the wife get the keys but not anymore. If you’re going to has someone else pick up keys just put their name on the reservation instead. It’s really not that big a deal.
I hate 3rd party booking sites! But Google always takes you to “those” sites first! Frustrating!!
Pretty Girl! Just some advice! Dont have the writing the same color as your clothes!! It gets hidden.
If I take my shoe off around some weirdo its because I'm gonna smack him with it...unless I think he might like that.
I don’t know why it irks me when wives go to book the hotel, and then put their husbands name on it, like you were the one booking, you’re the one putting your card on it , you’re coming with him, why not just put your name on it?
We have always booked straight with the hotel.. never have used 3rd party, don’t trust them.
My ex husband always put me on our hotel reservations because he was disabled and he relied on me to check us in.
Airlines overbook as well.
Not guessing how many people will show up but calculating the possibility.
I would always at least call the hotel directly and see if they will price match or beat the third party price.
I’ve been living in hotels since May of 2023 and I have never seen someone naked lol
The front desk probably asked the naked guy for I.D.
YESSSS A NEW POST
Forth
I knew there was a reason I only book directly with the hotel.
Thank you for letting me know more about hotels
Thank you for letting all of us know.😊
almost the same with 3rd parties for renting a car
12 min score
Your advice has helped me as a new traveler.
I got an Expedia ad before this video 😂
I would NOT want to be that late night worker who looks up to suddenly see a NAKED person standing in front of them
As a psychiatric nurse, I might not even notice at first 😂
I was upgraded when using a third party
That last one is very unfortunate
You get what you pay for.
A hotel greatly fucked up letting my dad check in on my mom's reservation we were on the run from him he tracked us down they let him check in go to our room and he pulled out a gun at the door.
Had the last one happen to me at 12 in the morning except after running the cameras this guy waited about 5 minutes after he "accidentally" locked himself out and played with himself for a bit ON THE HALLWAY FLOOR before calling for "help"
I used to work at night at a retirement home and the first thing I did was read what the previous night s guys wrote: "3am : find Mr Z asleep in the alway naked brought him back to his room"..."5am: got called by the night nurse because Mr Z beat him up while he try to wake him up after finding him asleep naked AGAIN in another corridor "... (There is a lot of seat in a retirement home corridors!) "Find Mrs Y lots in the basement, she push yhe wrongf button" "2am: fire alarm in mrs X roomm, she wanted to make breakfast for her grandson" (who is 40 now and leave in china...)
Apparently the other had more eventful night than me ... (Thankfully for the fire alamr cause that was my biggest fear to have evacuated all those people with only one night nurse but on my last day an alarm turn on, i petrified and then realized it was the elevator alarm! Thank god! I
SLOW DOWN WHEN YOU TALK, please! You're clearly getting out of breath and, on top of that, you're cutting off some of your words.