GENESIS Service Center Review. My experience with Genesis Valet Service

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  • @strykerballcrush4650
    @strykerballcrush4650 7 หลายเดือนก่อน +1

    My experience getting my first free maintenance for my GV70 was a mixed bag. First off, I have owned Hyundais for the last 15 years because I wanted a decent vehicle with a long warranty. I got sick and tired of buying a new car from the other brands and paying out of pocket for silly repairs after a year and a half of ownership. Contrary to some of the online hate, Hyundai/Kia has come a long way and can compete with Toyota, Honda, etc., with innovative features, styling, etc.
    Back to Genesis. I did a lot of research before buying the GV70 and I am very familiar with their warranty through Hyundai plus you get the free 3 year valet service (new to me). I bought my GV70 from the same Hyundai dealership (even the same salesperson) that I bought several vehicles in the past. We went over all the warranty details so I knew what was involved (they are located about 17 miles away). Love the GV70, it is exactly what all the reviews state and I can see why they received all the awards. But scheduling that first service was not fun. I first contacted Genesis Connected Service to set up the first maintenance appointment. They reached out to the dealership and said they would get back to me. A few days go by. Contacted again. They reached out again. A week goes by. Same. I called the dealership myself. I spoke with the service advisor and explained what I wanted. They would send someone out to my house the following Monday. Two older guys show up that day in a newer Hyundai Tucson at my house. I asked them if this was my loaner. They said no, this is a customer car and they were test driving it. There was no loaner and it would take a few days to get my car back. I need a car to use for my job and this is part of the Genesis valet warranty. They called the dealership and said they would have to come back next week with a loaner. A waste of time for all involved. Next week, they came back with a newer Hyundai Elantra. The vehicle exchange occurred and they serviced my vehicle and brought it back later that day. From my experience, I believe the Hyundai dealership (and possibly the other dealerships) are simply not equipped to execute the valet warranty. You have to pretty much demand a loaner as part of the contract. Even then, it is not a guarantee you will get a Genesis loaner (I personally do not mind). I know there is a new exclusive Genesis dealership being built about an hour away from me but it is probably the only one in our state for now. In the meantime, don't be shy about getting a loaner. I need my vehic,e for work on a daily basis. The valet feature was one of the reasons I bought my vehicle. My 2nd free maintenance visit will be in a few months

    • @JuanCarlosLTO
      @JuanCarlosLTO  7 หลายเดือนก่อน

      Wow! Thanks for such a thorough comment. I’m glad you’re able to differentiate between the vehicle itself and the service experience. Some (most) people mix their experience with both and end up hating an otherwise good vehicle.
      Genesis can try as much as they want, spend money, implement things like Connected Services but at the end of the day you wind up at the mercy of independent dealerships.
      For you it was just a 5k service how much more basic do they need it? Yet they still couldn’t give you a smooth experience. I don’t understand why they would need your gv70 for a few days if it was a scheduled appointment. Why would they pick up the vehicle if they couldn’t work on it? Doesn’t make sense. This actually just happened to my friend, they took his vehicle and “stored it” 🤷🏻‍♂️🤣
      I haven’t read the small print in regards to loaner vehicles. In the past, my experience with other brands is that it’s an accommodation when vehicles are available. I’ve had for example, Acura, give me a voucher for a free rental car that was next door. Lexus did put me on a loaner most of the time, etc but it’s more of an “if available” thing.
      With Genesis, the whole valet thing is precisely to improve the experience of the ownership. The dealerships get paid by Genesis to perform these services, it isn’t charity. I don’t know where you live but it seems like there are not enough dealerships competing for your business. And it’s sad because the brand could lose so many customers who experience things like these and are deterred from future purchases. Imagine owning a G90, $100000k car and be put in an Elantra. 🤷🏻‍♂️
      Next time I take mine in for service I’ll push for a loaner whether I need it or not, just to see if they can deliver.
      I’m pinning your comment if you don’t mind.

    • @41Forethought
      @41Forethought 6 หลายเดือนก่อน

      Thank you for your comprehensive review of your GV70 ownership experience. They've been very helpful as we begin the new car purchase process. (I was employed by a global motor vehicle manufacturer for 35+ years and haven't set foot in a dealership since 1990!)
      We're heading out on a 2+ hour drive in 2 days to check out a GV70 in person at the nearest dealer.
      There are several things arguing against the purchase even though I expect to really like the vehicle, all related to purchase experience and service. First, there is no dedicated Genesis dealer within about 100 miles, so I'l lneed to purchase from the Hyundai dealer. The online comments are not encouraging and I'm apprehensive about Wednesday's visit.
      Next, the dealer doesn't appear to have a dedicated Genesis shop or even a dedicated service advisor. Many commentors, as recently as a month ago, noted that they were told the dealership didn't service Genesis when they called for an appointment. They had to call several times to get someone who understood what brands they actually sold and serviced.
      Finally, many folks complained about the valet service promptness and quality. Not surprising given that many of their employees don't know what a Genesis is! That doesn't bother me because we're 90 miles from the dealership and I won't be making a 4.5 hour round trip drive for regular maintenance. However, it WOULD be nice if I could convince Genesis to reimburse me for the regular maintenance done locally. Heck, it would likely save them money as labor rates are about 35% lower in my small Northern California town!
      I'll post an update after our dealership visit. Wish me luck!

    • @JuanCarlosLTO
      @JuanCarlosLTO  6 หลายเดือนก่อน +1

      Wow! Each one’s own experience is different… I totally understand. In fact, when I bought my first new car I opted for Acura vs BMW because I lived in a remote town 2 hours away from San Diego and they didn’t have a BMW dealership so I went with Acura thinking that it would need less maintenance/repair visits and it did.
      Driving that far for maintenance isn’t funny. And like you say: they should at least reimburse you for going outside of the Hyundai/Genesis network. Which I don’t understand because the manufacturer pays the independent dealer for these claims. 🤷🏻‍♂️
      Yeah, seems like the dealership experience is the Achilles heel of the brand. And it’s no small thing when/if you get one that needs out of schedule visits. Luckily ours hasn’t been problematic. And our interactions with the independent dealer has been very positive.
      And you’re right about brand recognition: people don’t know what it is etc. my coworkers is the proud owner of a new Kia Sorento yet he didn’t have the slightest about Genesis being from the same company.
      I just drove this thing to Arkansas and back in 6 days for a family function and it did great. 3200 miles.

    • @41Forethought
      @41Forethought 6 หลายเดือนก่อน

      ​​@@JuanCarlosLTOWe visited Genesis of Roseville yesterday and actually enjoyed the interaction... quite a surprise! The facility was brand new but it was pretty clear that they concentrate on volume Hyundai sales... Genesis is little more than an upscale afterthought.
      The test drive was impressive, the Obsidian Black interior not so much. A 2025 GV70 with Seville Red had just been unloaded when we returned from the test... what a difference an interior makes!
      We then went across the street to test drive a BMW X3 30i and really wasn't all that impressed. The engine wasn't as smooth or as powerful as the 2.5 turbo in the GV70, the suspension felt a bit nervous, and the interior wasn't nearly as nice and lacked many of the GV70's amenities, even though it was fully loaded and stickered about $1500 more that the Genesis. We also checked out the Acura RDX and Lexus RX - the RDX simply wasn't competitive and the RX350 interior was a mashup of different shapes and textures... and 1990s GM-style switchgear. Then there's that Lexus grille ! 😫
      Haven't made a decision but sure am leaning towards the GV70. The dealer offered close to 10% off sticker, too, and is also willing to special order to my spec, so it just may be worth another 4 hour round trip! 🤔

    • @JuanCarlosLTO
      @JuanCarlosLTO  6 หลายเดือนก่อน

      @@41Forethought that’s a great description of what you saw.
      I like all of those choices. Unfortunately the RDX hasn’t caught up to the new HA platform so it keeps unchanged since 2018. (One of my main beefs with Acura) The interior looked a bit outdated with that silly center stack but with SH-AWD it drives pretty nice.
      The BMW is nice but I haven’t driven the current model. I do like it though.
      The new RX350 was a bit of a let down when we test drove it. Even my wife who doesn’t care what she drives or how a car does told me the drone was too loud; so there went our intention to go hybrid. The interior has never been up to pair with other premium brands but it never stopped me from liking it.
      The ‘25 GV70 has the new cluster with the bigger uninterrupted screen? I believe so. Looks nice on the GV80 but I really like the current one with the 2 smaller screens. I love how the full 3D digital display looks old fashioned mimicking traditional dials.
      What about the GLC? Newly redesigned, nice interior… it was on my short list but for all the reasons explained on my review, the GV70 won us over…
      What are your thoughts on the CX-90/70? I love it: cheaper, drives like a premium vehicle, RWD biased, Mazda is reliable… too big for us but I really like it.

  • @JuanCarlosLTO
    @JuanCarlosLTO  7 หลายเดือนก่อน +2

    I had some issues syncing the audio. My apologies if you’re annoyed by the discrepancy.
    Thank you for being here. I’m also aware that I keep saying JD PowerS, plural 🤣, you’ll have to excuse my ESL from the public school system.

  • @robertbaxter2684
    @robertbaxter2684 7 หลายเดือนก่อน +2

    Thanks for sharing your experience. We have owned a Hyundai Sonata for 8 years and it has been service exclusively at the dealership. The experience has been excellent. Free oil changes every other oil change. I have worked with the same two service advisors for all 8 years. There prices are very reasonable. They have a shuttle that will take me home if I request it so that I do not have to wait if the service appointment will be long. I only live 5 miles away. Genesis shares the show room and service with Hyundai. Genesis has separate advisors from Hyundai. Thanks again for the review.

    • @JuanCarlosLTO
      @JuanCarlosLTO  7 หลายเดือนก่อน

      Thanks Robert! I do think that in general consumer reviews are disproportionately negative because I think that we’re more prone to going out of our way to make a bad review for “buyers beware” sake and when we get good service we just move on. My friend has a Kia and he has free oil changes for the duration of his ownership but I don’t know if bought that as an add on.

  • @madjid4332
    @madjid4332 7 หลายเดือนก่อน

    I watched all your reviews on GV70, and personally I think it's a good car that gives you more luxury features for the money you pay in compare to other luxury SUVs such as Lexus and Audi Q5. Overall, I think it's a good car, but is not reliable for a long term, maybe it's better to lease it for 3 years, not for finance. I think Lexus RX 350h is more reliable, however it costs you more. I prefer RX350h to NX350h, because NX350h doesn't have spare tire in the back and less space in cargo and less legroom in rear seats. Audi Q5 progressive trim is good choice for lease, not finance, for oil leaking problems in long term and high maintenance costs, but again GV70 and Lexus have more features than Q5 progressive. If I want to lease or buy a car for long term, I prefer to buy Lincoln Nautilus, because it's spacious and more comfort without any noise in the cabin, with massage seat and panoramic roof and wireless charger, however its fuel consumption is 11.2, 8.1 and 9.8 lit/100Km for city, hwy and combined respectively and horse power 250hp. I have to mention that my dream is to buy a Jeep wrangler as I like camping, but the problem is its price and fuel consumption, I don't know too much about its maintenance costs in long term. So, my first choice is to buy a hybrid car, not full electric for some reasons, and second choice is an off-road :)

    • @JuanCarlosLTO
      @JuanCarlosLTO  7 หลายเดือนก่อน

      Great comment! I really appreciate how you elaborated contextually. I do say in the video that the GV70 was more of a visceral choice and the RX hybrid would be the more sound choice. No regrets though; we love our GV70 and so far no surprises.
      As far as reliability: In my opinion, Toyota/Lexus are the two only brands I’d buy with reliability as the ultimate factor in buying a car. Maybe Honda, Mazda but at a distance.
      As far as buying vs leasing: I agree! I bought this one thinking I’d keep for longer that the average I keep a car for: 2-3 years… but just about any new car now, because of how intricate and complex they are built, makes for crazy expensive repairs. A simple spark plugs swap it’s a chore due to how packed those engine bays are… I’m not sure anything is worth keeping past initial warranty. I follow Savagegeese and they’re always reflecting on that aspect of modern cars.
      One of my viewers told me he has to have the digital display replaced on his GV70 and it was 4K for labor and 8K for parts! Imagine that out of warranty!

  • @ShowMeWhatINeedToKnow
    @ShowMeWhatINeedToKnow 15 วันที่ผ่านมา

    I honestly wouldn't like the valet service. I don't want strangers driving my car to and from the dealership when it seems like they mess stuff up with scuffs and scrapes just pulling it into the garage from the parking lot.

    • @JuanCarlosLTO
      @JuanCarlosLTO  8 วันที่ผ่านมา +1

      I see what you mean and I respect that. Dealerships are still supposed to test drive cars for diagnosis and afterwards when in for repairs. I’ve seen some horror story videos on technicians abusing cars, taking them home, racing them 🤷🏻‍♂️

    • @ShowMeWhatINeedToKnow
      @ShowMeWhatINeedToKnow 8 วันที่ผ่านมา

      ​@@JuanCarlosLTO - Well, the OTHER THING is you're taking your luxury car to a Hyundai dealer, for Genesis service - and I can see how the mechanics and valets would get excited about driving something special, especially a higher hp car - and have some thrills. Conversely, if you had a BMW, and took it to a BMW dealership, where nearly ALL the cars are pretty fast, your car would be quite ordinary, TO THEM, when brought in for service - and I think there's less of a chance it will be taken for a joy ride. I was never concerned about taking my relatively fast BMW in for service because I knew my car was nothing special compared to other vehicles they sell, plus they drive BMWs all day - it's nothing special to them. On top of that, BMWs can take a good thrashing anyway. My 3 series got better and better the harder I drove it, which is the inverse of most vehicles, that fall apart when pushed closer to their limits.

    • @JuanCarlosLTO
      @JuanCarlosLTO  8 วันที่ผ่านมา

      @ShowMeWhatINeedToKnow all valid points. Just like there are people that won’t pick a car off the lot that has been unwrapped. I do it all the time 🤷🏻‍♂️.
      About your BMW that gets better and better… which platform? I’ve had 4 BMW 3 series to include 2 E30s an E46, and an E90 and unfortunately the only one I can vouch for is the E30 platform. The other two had some issues early in their lives. The E90 was gorgeous, drove amazingly but I had issues with cooling system, electrical and sensors that would put it on limp mode which was annoying… lovely car otherwise.

    • @ShowMeWhatINeedToKnow
      @ShowMeWhatINeedToKnow 8 วันที่ผ่านมา

      @@JuanCarlosLTO - I had a 2016 F30 generation 328i xDrive for 7 years - bought it new. It was the LCI with the revised suspension, although I think I would have liked the pre-LCI with the softer suspension due to a medical condition I've developed with my cerebellum. Anyway, it was probably the most reliable car I've ever owned - I was lucky enough to have the only year of the n20 engine with all the timing chain revisions. Only issue I had was a rock broke out the auxiliary cooler on the freeway, which I rectified by installing a metal grill. Other than that the HVAC system had a mind of it's own if it wasn't in "auto". They reflashed the ECU and that fixed it, under warranty. I am aware that older BMWs were not nearly as reliable though - which is what had me hesitating with the F30. But BMW's quality and reliability seemed to have improved greatly with their F generation of cars - at least with the 3 Series. On the other hand, I will fully acknowledge that even their new cars will need a mountain of maintenance after 100K - the cooling system in particular, as well as a fair number of suspension bushings. And I will also fully acknowledge BMWs are way, way, way too complicated and a major pain to work on. They also can't seem to make valve cover gaskets that don't leak, for some reason. I drive an older car now, and although I miss the BMW, I have to say, the simplicity of an older vehicle is a breath of fresh air.

    • @JuanCarlosLTO
      @JuanCarlosLTO  8 วันที่ผ่านมา

      I hear you man. My E90 was a Le Mans blue with the M Sport package and the off white interior: gorgeous! Just the regular 328i. My buddy had exactly the same car but 330i and stick shift. Pristine condition and sold it to a coworker just out of warranty and the proud new owner took it to Vegas and the cooling system had some major issues he had to get towed 🤣
      Mine drove great but any time I like to step on the gas, it was like playing Russian roulette with the limp mode kicking in.
      One more: 2013 C Class… strikes you as a super reliable car? My coworker bought one new and commuted in it for years putting about 240k miles. Flawless! Only sold it because going electric made more sense financially… 🤷🏻‍♂️