The Worst Car Dealership Experiences
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- เผยแพร่เมื่อ 4 มิ.ย. 2024
- Car dealerships and their sales practices have always been a hot topic. In a world that is shifting to online purchasing, how can dealers continue to evolve? Big stores are expensive to operate and difficult to maintain profits, however, they are still essential to local economies. Brands like Ford, Chevy, Toyota are constantly refining that experience and smaller companies like Mazda and Genesis know dealership stability is a key for growth. But sometimes a bad dealer experience can hurt manufacturers brand perception and value. We list our worst experiences with car buying and invite viewers to share their own.
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I negotiated hard for a new Camry. We finally agreed on a price. The next day I went to pick up the car, the price was $250 higher. I told the salesman this isn't the price we agreed on. He said the extra $250 was for floor mats that he forgot to ad. I told him no, we signed a contract for the price we agreed on yesterday. I said if I can't buy the car for the price we agreed on I am walking out. He said you are willing to walk out for $250? I said are you willing to lose a deal for $250? He didn't know what to say, I got up and walked out. He came flying out the door and said if I don't buy the car, he is fired. I said good luck on you next job and left.
I got fired from a dealership for not raising the price on a vehicle after a customer stated they only found one car in the tri-state area and we had it. It had sat on the lot for over 2 months. I'm out of the car business now. I needed to sleep at night.
Democrats push up business costs , why cars cost more . Higher expenses higher price dipshit
There is less profit in cars today because corrupt union leaders and democrats want more share from manufactures , which means manufactures charge more to small and medium Business owner dealership franchise so you pay more the consumer duh ! @@Ed-lz4jv
People a dumb to believe democrats aren't anti business oh plz
@Richard Watson Jr. Of course not - she was over 18...
Car dealers are all Republicans. Republicans even love scamming other republicans. MLM, precious metals, and religious scam churches.
It takes about 5-6 years of work to get your car. You go to dealer and they pressure you to spend this money in 30 minutes.
When I go to buy a car I go with a table clock if I’m not out in 1 hr you lose me ,I got a car the 3rd time ,got Lucky he was done at 49 min
I went to a Honda dealership, and was looking at a used Fit as a beater winter car. I mentioned to the salesman that I have a nice S2000 at home, we chatted about it, and he went to go check out financing. Now, I’m already pre-approved through a big national bank. Salesman comes back in, tells me he can’t approve me, he runs my credit 9 times, and finally comes up with the reason “Oh, we can’t do this because you have more than one car loan. We can only do it if you trade in your S2000.” Now, this dealer has been stocking up on S2000s recently and selling high-mileage AP1s for $17k+... and doing good business. He said they could get me the financing on the Fit if I sold them my S2K. I ran out and never went back.
I’ve also had a Subaru dealer refuse to let me test a 2 year old used STI... I wasn’t even allowed to sit in it. Funny thing was, that I purchased a brand new 2005 STI from that same dealer way back in the day.
Man, I hate dealers.
Yeah my plan is to get pre approved by my bank or credit union before I even go looking for a 4runner next year. But I'm not going to tell them that. I want too see what they try to tell me even though I have good credit.
Speak as little as possible, don't tell them anything they don't need to know.
I always find it funny how Subaru routinely refuses to let people test drive a WRX, yet Mercedes or BMW dealers will literally let any bloke drive basically anything except the top-end AMG and M cars...
I have a hard time believing a dealership would lose a car deal over a trade in, especially one that has nothing to do with the deal. I would bet my entire savings account that they honestly couldn’t get you a second auto loan(which is fairly common). Or that particular dealership has a terrible finance department.
@@tlf361 im 27 and a younger lad let me test drive a 2020 STI before I bought it
If only we can buy cars straight from the manufacturer...
@Jason Yes, it really sucks. Also if buy cars straight from the manufacturers, maybe there will be more flexibility to how we can spec our cars.
If you have the money and don't mind the brand, Tesla has none of that. My family bought one and the whole sales process took 15 minutes at the store. Other than options, there were no sales pitches. It was actually quite refreshing not having a sales men haggle you to spend another grand on a simonize treatment or some undercoating after already blowing a bunch of money on the car.
Everything is done online now. I went to a dealer last week and they couldn't offer anything but the online price. Just replace the dealer and salesmen with an internet kiosk in a showroom and some minimum wage schmuck to look over them. Saves everyone money and hassle by cutting out the middlemen.
The dealer is a necessary evil..... you need them for the service department it’s probably the most important part of buying a car having a great service department.
You can it's called Tesla.
Back in 1986, my first new car buying experience...I was about 26 years old, first post college job, my second year as a school teacher... Frontier Ford in Albuquerque (does not exist anymore), took my money on a new 1986 Ranger 4x4. They promised delivery to me "after the paperwork cleared" on Monday (it was a Saturday when I was at the dealership). I gave them a check for a down payment in good faith (I think it was $1000...lot of money for a second year teacher in 1986).
Note: I was teaching on the Navajo Indian Reservation at the time, so there may have been some discrimination involved.
Anyhow, I waited for my new truck, Monday, Tuesday, Wednesday, still no truck, no word from the dealership. I asked for a personal day, and on Thursday I drove into Albuquerque to see what was up with my truck.
When I drove to the dealership, the truck was still in the same exact spot I had left it on Saturday. I thought something was up, so I drove directly downtown to the Bernalillo County Courthouse to talk to the District Attorney. I was just walking through the corridor looking for the right office, when the assistant D.A. saw that I was looking for someone. I told him what was happening, that I didn't want to truck any more if this is how I am going to be treated.
He said something like "Oh yeah...Frontier Ford? We know all about them... Give me your name again, and I'll give them a call and you can get your money back."
By the time I drove back to the dealer, the call had been made and the sales people/managers were not happy when I walked through their door. They repremanded me for going to the D.A.
I simply said, "You took my money, you didn't deliver on your promise to deliver on Monday. I no longer want the truck." He still had my check, it had not been processed. He threw it back at me and said, "Here's your damn check."
I was happy to see that dealership disappear.
Wow!!! Boy hell's gonna be hot for these crooks. Real Christians don't screw folks like that.
Over 35 years later and dealerships still treat us like shit
I can't imagine anyone would actually try the "lock you inside the office" trick in an era where everyone has a smart phone, but if they do you should immediately call the police, because that's unlawful imprisonment and it's, you know, very illegal.
This was a long time ago but my Dad was shopping a car. The salesman after some back and forth took my Dad's current car's key and threw it on the roof of the dealership. He said you will buy this car if you want to leave. Well my Dad threatened him bodily harm and needless to say the idiot had to get up on the roof to retrieve the key.
If they did that to me, I'd make sure my belt held the door shut from the inside should I need to spill blood over someone's desk. Promise.
@@EDVERSiTY its a brave new world aint it? hahah
I tell the dealer that I go with the keys to let them evaluate my trade in and make them hand me my key immediately afterward. If they had not done so then I would insist holding the key during the evaluation in the future. I’m so disgusted by how many people are the type of people who would act like that.
Steve E I would have thrown a chair through their window
Ive always found it amusing how much the guy selling you the used car talks up reliability and quality even that the car is an 'investment' . Then after you purchased the car, a different guy comes in to sell you warranties. He hands you pieces of papers with graphs and charts trying to convince you how much of a piece of garbage it is and how its likely to break in 3 years . hahaha!
Yeah that's always amused me too!
I played hardball, I went with my own bank (oddly enough, USAA), and when they tried to sell me warranties and add-ons... I said NO to EVERYTHING... then the finance guy said "well, I guess you're not planning on keeping the car for more than 3 years"... really? I can't believe he said that... especially at a Hyundai Dealership, where the default warranty is 5 years. I would have walked out, but I had the car I wanted, with the deal I wanted, with the bank I wanted and without the add-ons they wanted.
If they ever locked me in an office like that, I'm gonna start chewing on someone's kneecap
No need for violence, just wait. When you're ready to leave, take a shit in the middle of their showroom. Make sure you have something to wipe your backside, preferably something they own.
Wow, if any stealership ever tried to lock me in an office, god help them. That’s false imprisonment, which is obviously illegal. I’d first call the police, and then do everything to break out. That would include breaking glass, breaking down the door by pushing desks or chairs against the door, etc.
@@groovy9125 I like your idea. You'd have to tell the cops you tried to get out but that would be the simplest solution. Also make a video to show you're not faking.
Just call 911 and tell the dispatcher that you are being held against your will.
tornay131 That’s probably why no dealership in their right mind would attempt that in modern times: most people have smartphones with cameras an can record the incident. With proof like that any dealership that tried it would be in more trouble than the sale is worth. Not only paying out massive amount of damages, but possibly going out of business when word of the incident spreads.
Remember, the buyer has the power. The dealer needs to sell a car far worse than you need to buy one. Always remember you can walk away at anytime.
@Brian Waller Aggressive but effective.
@Brian Waller my parents seem to really enjoy the bargaining experience. I still dont understand it. If I have to waste all my time just to get them to take $500 off of the price, I feel like I just wasted a ton of my time and their time.
Brian Waller lmao yeah ok sure you did buddy sure you did
Never go to a dealership in the first place. No walking away required.
@@mrs_radrod if it only took you 5 hours to get 500$ off. When was the last time you made 100$ an hour?
they lock me in a room I hope they like the sound of chairs breaking glass
Alex LaFreniere 😂
It's a federal crime to hold anyone against their will as in kidnapping. I would make sure they're taken to the cleaners like they do everyone else. What a disgusting lot to say the least!
They don't do that in texas becasue im there are more guns than people in that state
That was my first though. In this day and age, take a video of you trying to leave. When you can’t, break glass...
Then the crooks will sue you for damages and deny they locked you in despite evidence supporting your claim 😂
My first experience is when my mom took me with her to a Toyota dealership around 10-12 yrs old. I was so embarrassed because my mom was so blunt and borderline rude to the salesman. Now as I’m in the market as an adult, I understand why.
It's a business transaction. Salesman are not your friends.
I’ll give you mine. Earlier this year I went to look at a 2018 Focus RS. The salesman told me I couldn’t test drive the car unless I bought it first. I just laughed & walked away.
Shit I told the salesman I couldn't even drive stick and they let me drive one. Course they had three 17's on the lot...
I was told that when I was looking at a GT350. No test drives. I ended up buying an RCF at a different dealer.
Same. No test on WRX. Bought a Gen Coupe across the street.
Had that similar experience. Was refused a test drive for no reason and asked what age i was 26 but wouldnt do a sale or nothing so i gave up and walked off
@@moicus29 I had a dealer toss me the keys to a demo WRX. No STI test drives, but bought the STI after driving the WRX, figuring they couldn't be that different.
I'm 23 and I've test drove 911, Quattroporte, and AMG cars in jeans and T-shirts
The trick? I tell them I'm from China my dad will send a check for whatever I want buy
Hahaha! Nice one.
I do the same thing...but it never works. Probably because I'm Caucasian.
Stereotype use as weapon ! Excellent !
East Asian privilege?
race card baby. lol right one
Pro tip: Listen to your gut. Some dealerships give off a really unpleasant vibe even before you walk in
Pro tip. Don't go to dealerships at all.
Agree with that, one dealership had great deals up to 20k off msrp (not going to qualify for at least 4 rebates) on certain Ram trucks they had solid inventory on near Sacramento back in May, when I walked in, the salesman said he can’t serve me today, I said I want this truck, he said serious buyers only, I said how can you tell I’m not a serious buyer. He walked away, went to a different dealership and got the exact deal I wanted. They lost a sale.
I came within a few seconds of calling 911 when a Ford Dealership in California would not hand me the keys back to my car. They needed the keys to my potential trade for their inspection, and when they tried to sell me a $22,000 Ford Escape for $40K, I said no way and asked for my keys back, and they claimed they lost them...they can't find them...they tried to say that I'll have them back later after they work with other customers....etc. I already has 911 on my phone, ready to hit dial when they said 'okay...we have your keys now' - extremely shady dealership.
My fun experience was at a Packey Webb Ford Dealership in Downers Grove IL. Essentially if I didn’t bring my dad to help with numbers but I was going to pay close to 35k for a 28k Mustang GT. He kept saying “yea... you will walk out with a 28k Mustang” but he wouldn’t mention about our 7k deposit. So I was going to pay 28k + 7k + taxes and etc. however, mind you... I had an email saying that another dealership was willing to sell me for 26k.
After he figured that they were fudging the numbers, the salesman actually physically blocked us from leaving. Kept calling for his manager. Manager arrived and called me a liar. Said that no dealership would sell me a GY for 26k so stop being a liar and buy from his honest dealership. Then the salesman called me a liar and I hurt his feeling because I am a liar.
After about 20 minutes of him blocking and being called a liar, I was finally pissed off and shoulder shoved him. Even tho I was only 21, I actually was a power lifter so that helped me.
Got home. An hour later, the manager called me. Basically told me to stop being stupid and stop lying about that fake price. Come back here. Hung up on him
An hour later, the salesman did the same thing. Instead of hanging up, I told him... I have a meeting with that dealership tomorrow at 1pm. So they can stop harassing me because I will get my car
The next day... got another call from that salesman. This time, however, he must of verified with the salesman because he actually begged me to come back and he will give me the price that I wanted and color and everything for 26k. Told him to get the paperwork ready and I’ll be there.
After I hung up... I went straight to the dealership that emailed me a quote. His paperwork was ready. Signed and left in under 30 minutes
Screw you Packey Webb Ford in Downers Grove, Illinois
Jesus christ. That alone would make me go to the other dealer instead. What a terrible experince. i would say another dealer is willing to pay 26K and see if u can get another $100-$300 shaved off. Normally i go for 800+ less but i rather pay a real honest dealer abit more. If not, id leave
Where do you people with these crazy stories find your salespeople... I’ve been in sales for two year and have never never done or seen my co workers do something crazy like this 😅😆
@@abeaa9968 I went to buy a Ranauld Clio 2 litre 16v sport. I was sat in tbe car ready to buy it straight away when the salesman came over and said "You do realise love that the 1.2 litre cars are over there if you would like to follow me". He said it in a really condescending patronising voice. I got out and just said "because of you sexist attitude, you just lost yourself a hell of a sale" and I walked out and bought a John Cooper Works instead. Never been back to that dealership.
@@abeaa9968 You have to be kidding? If not, live a little longer you'll see.
You should have called the police for them attempting to hold you there at their dealership against your will, Ford Motor Company to let them know about your experience, the Better Business Bureau, and blew up their Facebook page.
Super shady Nissan dealer I went to back in the early '90's claimed to have "lost" the keys to my trade so I would have to buy their car if I wanted to go home. I made such a scene in the middle of the showroom they found my keys real quick!
Mike Pearis same thing happened to me. Another wanted to hold my license. I left.
same here, they "lost" my keys, after I got my keys I couldn't find my car, I went back into the showroom, dialed 911 and told them the name of the dealer I was at said they stole my car in the loudest voice possible. All the customers stopped and stared and suddenly my car re-appeared !
lol
Should’ve called the police and tell them you were being held against your will
Haha! I had a Toyota dealer do this to me. I pulled out my phone & told him I was calling the cops and they magically appeared from his pocket.
This is a good and bad story. I was finally at a point in my life where I could buy a luxury car (stupid I know, but growing up poor it was an achievement I wanted to get out of my system). I was looking at a MB E-Class, and flirted with the idea of a Lincoln Continental (I really liked the concept they had back in 2017). I went to a pretty famous MB dealership in Orange County, CA. Anyways, I arrived in my Toyota and I could tell the salespeople were looking at my toyota as I pulled into their cul-de-sac entrance. I got out of my car, and was pretty much ignored for a good 15 mins. Finally, I saw a couple sales guy talking to each other looking in my direction. One White, and one Asian (who turned out to be Chinese). The Chinese guy I guess got the short end of the straw and had to approach me (or perhaps they thought, since I am Asian, they'd send the Asian dude over even though I am Vietnamese and culturally speaking, Vietnamese and Chinese aren't particularly fond of each other). Anyways the Chinese sales guy, did what he had to, with absolutely ZERO enthusiasm. I told him what I was looking for. He and I had to walk through their huge lot, then ACROSS the street to their secondary lot to find the model I was looking for. He let me drive the vehicle back to the main dealership across the street (I guess that was my test drive) and preceded to talk about pricing. I told him the price I wanted, and he literally rolled his eyes as if I was insane. He and his manager then proceeded to play good cop bad cop... and I wasted 2 hours with the Indian manager basically saying "There's no way I can give you that price., you have to be realistic" over and over again. After I left, I KID YOU NOT, I extended my hand to bid farewell and the Chinese sales guy looked at my hand and refused to shake. On the way back from that terrible experience, I decided to just check out the Lincoln Dealership (Lincoln South Coast) for fun. Perhaps Lincoln was not selling enough of their Continentals, but they were super down to earth, offered me drinks, and told me to take my time... no pressure, nothing. When we eventually talked pricing, they worked out a deal with another dealership to get the exact car I wanted for the price I wanted. The deal was done two days later and I couldn't have been happier with my Lincoln experience- they're always super friendly and even offered to lend me the new Aviator for a weekend so I can experience it, while they did maintenance on my Continental last month. A week after my experience at the MB dealership I got a letter from their fleet manager in the mail... offering my the EXACT price I was willing to pay which goes to show I was not being ridiculous.
Glad it worked out. I’d strongly advise ANYONE against buying or leasing a German car; they are HUGE, expensive headaches in general, but more so immediately after their warranty expires. Buy second-hand for 75-85% less than the original cost. Ouch.
You should been driving that car to the first dealership and show them middle finger :)
Believe it or not, they didnt sell that many continentals for the 10th generation. that's probably the reason why they treated you nice.
Fletcher Jones Mercedes for sure.
@@doomsday9973 I'm not confirming, but I'm also not denying! 🤣
When I bought my new Jeep Wrangler, I got the bottom line, out the door price from the salesman. He really wasn't much of a salesman, but I didn't mind because I had done my own research. Many friends and some family members were Wrangler owners, so I was quite familiar with the vehicle prior to purchasing. I had my bank make out a check to the dealership, which came out of my savings account. When I went to pick up my Jeep, the F&I Lady tried every way imaginable to get me to finance with them. My favorite line was "financing will refresh your credit." I told her I didn't need fresh credit, I was paying cash. If this dealership doesn't want to sell a new Jeep for cash, I'll find one who does. She walked back to the showroom ahead of me, turned around, and with a dirty look said "enjoy your new vehicle." She was seriously pissed off because she didn't make a dime.
Libertyville Illinois, liberty Dodge.. you may of heard of the dealership though TH-cam\familycruisin. I was considering trading in my car. So they wanted to drive it and inspect it. They couldn't get to the price a different dealership offered me on the new car so told them I needed to leave. At this point they wouldn't give me back my car keys, said they lost them. After a few minutes of them not "finding" them I was a little pissed. I am normally nice guy untill someone lies, cheats or steals from me. At this point it's been 10 mins and they told me I was out if luck and have to get a new set of keys. At this point I stood up and announced out loud what they were doing to the other customers there. Also having to pull out phone to "call" the police. Keys showed up within seconds of me " calling"police. What a bunch of azzhats!
I'm so angry for you
I grew up right down the street from there lol. This is why I never step foot in a Chevy, Ford, or Dodge dealership. I've never had a good experience in any of them. The difference in customer service between a Chevy dealer and something like a Porsche dealership is astronomical. Granted, I can't even come close to being able to afford buying a new Porsche, but the times I've gone in there, they have no problem throwing me a set of keys even though I've stated I'm not interested in or capable of buying anything. Or, they are perfectly happy just generally standing around talking cars.They want to create an experience to cultivate a relationship for someone who could be interested even decades later. Same thing at McLaren Chicago. I live up the street and stop by every now and then just to look around and talk to the sales guys. They are great.
Wow that’s right near me so good to know.
I was born in Libertyville! Luckily, never tried to buy a car there. XD
How funny, my brother also lived in Libertyville and knew about these stories.
I bought my first car from an actual dealership, instead of the used car lot I usually go to, and was looking for a used Camry. I figured it was a long shot but I went in there saying I was looking for an 05-07 Corolla or Camry with under 100k miles. They had an 05 Camry.
Nothing shady went on when talking about price and the salesman even admitted that he gets the same amount of commission no matter what price we settle on and that the car was going to auction so they'd get more money selling to me than the auction. Anyway, it went sideways when he said that if anything happened within the first 30 days that they'd take care of me. Now the used car lot I bought cars from had said the same thing and actually did back it up when I had issues so I trusted him.
Well exactly 14 days after purchase the starter went out. Called my salesman and he said no problem and to bring it in. I get it towed to the dealership and the service advisor takes my info and goes "That'll be $550, will that be credit?" I said "excuse me? The salesman said that it'd be free if something went wrong in the first 30 days". Magically the salesman "didn't remember" saying that and that the best he could do was take $50 off. I called my mechanic and he quoted me $220. I asked the service advisor if he could price match and he said "Oh, he must be using aftermarket parts. You wouldn't want aftermarket parts in your car would you?" Motherfucker, yes I would. It's a 11 year old car!
Wow thats insane! Would you be able top tell this story for interview so more people car hear this?
I know you already know this now, but always make sure to get all those promises in writing before signing anything or forking over any amount of cash! They always pull that "I don't remember saying that" BS!
@@motopolak Yup, I know now. Like I said, the used car lot my family has always bought cars from has always backed up their word so I had no reason not to believe this guy. My grandmother bought an Accord from them that we learned later was infamous for blowing up transmissions. The used car lot put in 4 used transmissions and then paid for the fifth one to be professionally rebuilt all on their dime. They spent over $2k for it to be rebuilt and probably spent a few hundred on each used transmission, plus their shop labor all on their dime and took care of her.
@@headcas620 Yeah, okay. I guess you don't realize that manufactures don't make their own parts. They source them from other companies and either look for the cheapest supplier, which is what Chrysler, Dodge, Jeep, Ram does, or they look for the supplier that provides the best parts.
All they do to make it their own part is stamp their logo on it over the original. So it could be a Bosche part but they slap a Toyota logo over it and now it's a Toyota OEM part that's been marked up 300%.
@@TheCobruhAlienat0r That's super cool (and pretty rare too). That's how you get a customer for life though! Sounds like they do things the right way over there.
I have a good one..tried buying a fiesta ST a few weeks back. Machado Ford in Miami had a leftover for 16,300. I live 2.5 hours away so I call and verify it's still there, and make an apt to go look at it. I get there and 45 mins into dealing they tell me the vehicle was sold the night before...but wait! They have a 2019 for 19,900! Of course I'm pissed that they didn't bother calling me. I talk to the managers and they couldn't care less. Of course I walked out pissed. To rub salt in the wound, they listed the 19,900 fiesta for 18,400 after I left. I bought one from a different dealer the next day, a 2019 for 17,300. I hate shitty dealers
DirtScooter68 All Gus Machado dealerships are terrible. Zero customer service and crooks all around.
DirtScooter68 Ahh Gus Machado Ford. My old mustang had an airbag recall and they promised me they had the parts in and scheduled an appointment. Got there and got told they in fact did not have the parts. Lol, I never even tried to buy a car from them and still feel like I got scammed
I’m going to be completely honest here lol ... i work at a dealership and we have 2 different prices on vehicles. We have our “list price” and our “internet price” ... when people come in we ask them how they saw the car (i.e. our online website, an online ad, Craigslist, facebook etc.) if they say they haven’t seen it online we tell them the “list price” ... the list price is generally higher than the internet price and means we make a little more money on the front end. Sometimes other salesman take advantage of the situation and make up a price on the vehicle just so they can make the most possible money on a deal. So that dealership probably has the same deal where they say one price but they have a different price. The car business is super scummy and shady.
They never had the car for 16,500 that’s an extremely common practice in dealerships to list very cheap cars , have customer call and confirm it’s still there you show up and they make up a story how it just sold. U got played sorry bro
South Miami Gus Machado made sure that I will never buy a Ford. In a town full of awful car dealerships they pretty much scrape the barrel.
My grandma wanted to buy a suburban in the 1960s, the salesman said to come back with your husband, so she went to the Volkswagen dealer and bought a VW Bus went back to Chevrolet dealer and totally humiliated the guy
The 6 people that disliked this video are from the staff of the dealerships he mentioned 😂😂😂
Or they are demuro fans.
@@PianoBlackTrimRep. you misspelled "retarded"
Or maybe they were put off by his use of “colored people.” I mean, Jesus, it’s 2019.
@@maremacd He probably meant people of color, same difference, get your sjw undies unbunched, he was calling assholes and dealers out on a history of their racially motivated bias toward customers. (FFS)
People that dislike it aren't a democrat supporter and understand Business costs , like you don't
I'm the sales manager at a Mercedes dealer.. Im an actual enthusiast and work with a few other like minded employees.. Not all dealers are bad.. But you hear about the bad only..We do use usaa btw.. Take wires, hold cars, don't bait and switch etc.. I obviously can't speak for every dealer.. Im actually going to show this video at our next team meeting
You seem nice but the cars Mercedes sells these days are crap quality. I've had several experiences with new Mercedes cars with defects and reliability issues.
Granted, I live in Europe and since they've joined up with Renault, they sell cars such as the Mercedes C-Class with a 1.6 4 cylinder turbo and other similar jewels of exquisite engineering.
Ture, only the negative stories get attention because people love drama. A friend of mine bought a Mercedes, they even hold the car for a few months after the payment was paid in full because of his busy schedule. Though it wasn't the same exact car, only a similar spec.
Customer's always right. Give them the price they want and you got a deal. It's that easy. They've done their research more than you did.
Let us not forget that Kangoo derivative with a star on it's nose ...
Even more ridiculous !
The car dealership industry seems to attract a disproportionate number of sociopaths.
Many years ago I went to the GMC dealer to order a brand new 1987 GMC short wheel base, 4x4 pickup. I wanted the top of the line and I wanted silver with a burgundy interior. They agreed to order it but said it would take some time. I told them I didn’t care, have them a $500 deposit and waited. A few weeks later they called me and said they had one almost identical but it was blue. I told them to keep it, I will wait for the one I ordered. About a month later they called me that it was in. I go to the dealership that night after work to pick it up. The truck is parked in front and it’s a really cold night. Probably about -20f. I live in Canada and it was cold.
Despite the cold I looked around the truck and the first thing I notice is a huge run in the paint on the passenger door! Then I look closer and the gap on the hood was about 1/2” on one side and less than a 1/4” on the other side. The Crome trim that ran along the back of the cab was dented! I went in to warm up and the sales guy came over all smiles!
Is that my truck, I asked? Yes. Do you like it. I told him to come out and pointed out all the problems I could see standing there in the cold at night!
We will fix it! I told him to forget it! You can order me another one or I will take my deposit back. He said that would be up to the manager and he would have to call me in the morning.
I got the call and asked him if he looked at the truck. He said he did and that they would fix it. Forget it! Then he wanted to sell me the blue one! No!
He threatened to keep my deposit until I told him what I would do! Talk tot he owner, the better business bureau and the local paper!
I got my deposit back and to this day have never bought a new GM product!
When I bought my F350 dually several years ago I wanted cruise control on it and the truck at the local dealer did not have it. It was $500 add on and offered to pay half. They said no.
I ended up buying a better F350 for a better price with cruise control from a dealer an hour away.
First dealership lost a 50k sale over $250.
Dealerships barely make any money on new cars. I’d probably say no too, considering the cost of a silly option to be added on. Pay the price or go somewhere else. Today’s dealerships don’t even haggle anymore; buy at that price, or hope for a better price with another car, or watch it be sold to someone else.
They Definately Make Money on Parts & Service!!
What car doesn’t have cruse control. That’s a feature from the 70s.
@@DC-ih8bv a lot of them, surprisingly. Just because it's old tech, doesn't mean it isn't a novelty.
abraham G silly option? Not silly to most people.
I've only had one positive experience at a dealer. When I was a kid in 1992 my mother went to a Ford dealer in Grand Forks, ND to see if they could get her financed for a new car. We had no money, we were living pay check to pay check, all she had for a down payment was to trade-in her ailing '77 Pinto. The salesman was nice and professional and they ran her credit and said she could afford either an Escort or a Taurus. She ended up buying an Escort and that was it. They did their job, were nice, didn't talk down to her for being a woman or not being rich. They got a sale, and we got a reliable new car.
Every experience since then at other dealers has been a nightmare. I honestly don't have the mental energy to go through them again by describing them here.
I feel for you but not all dealerships are bad. However, it does help if you already have an existing relationship with the staff, either in sales or in the service dept.
I've had fantastic experiences with McGrath Hyundai in Chicago both sales & especially service. *hehe....I'm actually famous there because they once had a random person crash my brand new Genesis Coupe when it was parked there for service. They fully admitted to the issue, paid for all the repairs, game me a nationwide lifetime warranty on the repair and set me up in a Genesis sedan, 5.0R while mine was being repaid. I even got a years worth of oil changes comped for my troubles.*
A national blacklist of sorts needs to be created for these shady dealerships. I was attempting to purchase a used Honda from Racine Honda for my daughter and at the end we walked out of there when they were telling me one thing in person and another thing when the paperwork needed to be filled out. I too have been "got" before so after reviewing the paperwork and them telling me its this or nothing, I bounced....
That's a good idea. Only thing I can think of is someone running a Facebook or reddit page but even then fake accounts can be made from the dealers to dispute people's claims.
@@PartyUpLive Yelp is useful.
Racine WI?
Wyatt l Yup. The one on highway 20
@@tech_drama cool good to know
Wow. I just got an email to put a 500 deposit on a build your own 2019 Subaru Impreza hatchback. I’m so glad I came across this. THANK YOU
It’s wild right? I am disgusted by dealer practices way too often.
Wow I only paid 50$ for my Ford Escape 2020 & my 20 STI
I’m trying to order a 2021 crosstrek from Subaru and they keep begging me for that deposit to order the vehicle before we even finalize a price. Sleazy bastards
I was recently at a Mercedes dealership that actually pretended to lose the keys to my trade vehicle when it became apparent that we weren't going to make a deal on a new car. After 20 minutes of "searching" the sales manager found the keys in his pocket, but only after desperately try to convince me that I needed to buy his car. It's those type of ridiculous "old school" sales practices/tactics that really turn customers off.
it really is old-school: 20 years ago traffic cops in Ukraine used to do it too - they would ask for your passport, then they would hide it, and tell you that
they will give it back to you only after you pay them $80 bribe;
traffic cops in Armenia still do it (it happened to me: I paid the bribe)
@@ireneuszpyc6684 near Cancun Mexico it was 20$ for driving without passport
That's a shame. The local Mercedes dealer where I live is without a doubt the best dealership I've ever been to, regardless of the brand. Granted, I can't afford anything new on the lot, but they still take the time to assist me and answer all of my questions. To my surprise, when the exact car I was looking for in my price range came on to the lot 6 months after my first visit, they called me and held the car for me for a week until I could get there to test drive it.
None of that back-and-forth negotiating over price, no questions about how much I wanted to pay per month, none of the "I need to speak with the sales manager" bullshit, no up-sales on extended warranties, just an honest sales person that understood exactly what I wanted and got it. If buying a car was like this at every dealership, no one would ever dread buying a new or used car.
wow thats crazy! can I have an interview with you about this?
I've walked out because of that sort of crap. And I make sure to tell them that that manipulative crap is why I walked away. Good honest service would have gotten a sale, but shady crap gets punished.
Glad you asked. In 2006, I was broke physically (just took a cast off and was returning to work) and financially and getting kicked out. I needed an inexpensive car I could put nothing down on and finance. Saw an ad on local TV that seemed to fit my needs. The dealer sent a runner to pick me up and brought me to their dealership 1.5 hours away in a neighboring state. They were supposed to have used cars with financing. I got there and only saw new cars. I walked around the building and still didn’t see any used cars. A sales man ran out and started talking to me. He told me their used cars were off site, and I have to buy a new car today. I tried to explain that I had almost no money and average credit score. We didn’t even look at any cars. He went inside and started running my finances. It took a long time. I walked around outside looking at the new cars stickers at $18000+ wondering how I could even swing it. I bummed a smoke off him while waiting and saw how unwillingly he handed it to me. I started to realize that I was just a worthless pos in their game. A couple of hours later, the manager asked if I had 3-4 grand to put down to get a loan on a new car. I said off course not - the ad said “affordable, used cars, no money down” that’s why I came here. He said “we can’t do anything for you then”. It was around 7pm, on a pitch black New England winter night. I was disappointed but just wanted to leave. A runner started driving me away and I noticed he was going in the wrong direction. Turns out he was told to take me to the train station instead of hauling me back home 1.5 hours away. I asked if there even were trains going to my town and how could they be sure I had the money for the ticket. He said he had no idea. I told him to bring me back to his boss. I walked in and said that I need to be brought back home, and the train station was bs. He replied: “Now, you’re walking home!” I went out and called the police from a pay phone. After the operator heard the story, she stated that the dealer wasn’t breaking any laws and I’d get no help from them. As the last resort, I called the GF who was in the process of kicking me out, but she refused to come pick me up. Stating that she was tired and would not be coming to get me. I called the cab and after I prepaid over the phone they sent a driver to get me home for around $80. I got home around 10pm. I tried some formal complaints but I don’t think they did anything. I ended up buying a pos beater for $500 off a curb and fixing it up. I managed to get it inspected and drove it for 2 years until I got back on me feet and was able to upgrade. As a pleasant side effect, I learned to work on cars and got enthused. Now, shopping for cars, I have no remorse for the dealer interests. I’m polite but I drive a hard bargain that works for me, if they get pissy - I drive away and go somewhere else. I cut through the fluff and bullshit strategies that you’ve listed. I don’t travel far to see cars- not worth my time. I don’t trust any promises about about a car that I haven’t personally seen. I come in already knowing which car on the lot I want to see and the what it needs to cost to make sense for me. I don’t allow any games or detours that the dealers try to take me on. At the end of the day, I know too much about cars and dealership practices to be taken for a ride. Knowledge + capital = power. Ignorance, naïveté, no money/ credit = victim.
Wow amazing story! Bummer the GF wouldn't even help you out.
I'm glad you learned to work on your own cars though. That's what I did and I've saved thousands and thousands doing my own work.
Plus, now I make videos working on my own cars and hope to make it a job. All because I was too broke to pay mechanics!
$500 beaters are the best, but I hope you have something nicer now.
That's terrible, I'm sorry to hear that.
Thats very similar to my story.
Great story man, intriguing how you had to deal with all that BS in one day. But it's also great you know exactly how it feels to suffer through it, and live through it, and rise above it. As you said, knowledge + capital = power and I wouldn't trade the knowledge for anything!
That's terrible. Looking back, you came out ahead by only spending $580+ versus having to deal with a monthly car payment of $200-$400+.
I was buying a new car at 18, had no idea about what i wanted or needed. Car salesman took a real liking to me (i'm a friendly guy!) so much so that he even hooked me up on a date with his beautiful daughter! As the car buying process was happening (over a couple of days and then over the weekend...this was 40 years ago when banks weren't open on the weekends and everything was done in branch) i even talked to her on the phone (he had a picture of her on his desk) and confirmed the date for that Saturday night. Because there was a delay at the bank they didn't get all the paperwork done before closing on that Friday so the deal got put off until the next Monday. She calls me up and made an obviously lame excuse to put the date off until the next Saturday. She was "model sexy" so i of course put my doubts aside and agreed. Monday afternoon i buy the car. Next Saturday i get stood up and realize i don't have her number (she called me each time). Took me a week to get brave enough to go back to the dealership and ask the salesman, who says he'll let her know to call me. Two weeks later nothing, i go back, he says "oh, i forgot!". Week later nothing, i return. He's too busy to see me, and tells me to handle my own love life, he isn't my mommy. End of the story is the best part...3 months later i'm in Kmart looking at getting a picture frame and there she is, looking at me with her "model sexy" doe eyes, smiling seductively from the picture frame. SHE CAME WITH THE FRICKEN FRAME! I bought that frame and still have it, with the ad/picture of the model still in it, to remind me to never be taken in by a ratbastard salesman again!
LMAO what a shyster! I guess it was a lot easier to scam people 40 years ago than it is now.
I thought this story was going to end with you guys getting married and still being together today! What a twist!
I remember once test driving a truck and telling the salesman I was paying with a cashier's check. When the sales manager of dealer brought me numbers, the price of the truck went up $12k. When I questioned the manager he replied "if you can afford to pay that much in cash, you can afford a payment on the rest". He made it really easy to walk away at that point.
I work at a car dealership and all the salesmen are on either cocaine or adderall.
How many as a % are high school or less educated? And are they doing drugs to cope with stress or are they just deficient in character?
To be fair, a lot of people in high-stress work environments are on some type of drug. You wouldn't believe the number of restaurant servers that are speedballin'.
TRUUU
I don't even have a job and I'm on drugs
Robert Johnson , I sold cars for 3 years. A couple salesmen smoked pot, one was an alcoholic but none did that stuff at work. The sales manager was the biggest abuser....he drank 4-6 Red Bulls a day!
In 1995 I order a ’96 Chevy Cavalier Z24 from a local dealership and put down a $1000 deposit with a check. I never signed any papers but I did get a copy of the order form from the salesman. About every two weeks I call and the salesman says they are expecting my new car any day.
Nearly five months later the car still had not shown up and I find an identical one on the lot of another close by dealership. The other dealership offered me a deal so good that I could afford to lose the $1000 I paid to the first dealership and still come out saving some money. So I buy the car from the second dealership and while doing the financing for the car through my bank I find out my $1000 check to the first dealership was never cashed, so I cancelled it. I call the first dealership and tell them to cancel the order. The sales manager said sorry they could not get the car to me in time and wishes me good luck with my new car from the second dealership.
Two hours later the sales manager angrily calls me back demanding that I pay them the $1000. They had tried to cash the check. I told him that I never signed any papers officially authorizing them to order the car on my behalf. He threatens me with a lawsuit, which I told him to go ahead. He slammed the phone down and I never heard from him again.
A few weeks later I run into the salesman, which was no longer working for the dealership that the car was never ordered due to him failing to have me sign the order form. Yes, he got fired over that deal but he was not mad at me. A few years later the FBI raided the dealership for defrauding customers, GMAC, and Chrysler Credit on bogus and invalid car loans.
Happened to me at a Chevy dealership, they wouldn't let me go for a test drive unless I agreed on the price and they ran a hard credit check on me. Walked out, reported them, posted reviews everywhere. They ended up getting their Chevy license pulled and the dealer is now under different ownership.
I regularly help others with the process because ALL dealerships are honed weapons of social engineering and psychological manipulation that will do anything and everything to separate you, the customer, from your dollar. They will all tell you times have changed so just pay what they tell you to. DO NOT DO THIS. It will take you hours. You have to be vigilant. You have to be strong. They will tug on your heart strings. They will introduce you to so many "nice people". They will moan and whine about how "ohhh the dealership is not making any money off you buddy! Take it easy on poor little us." You will be tired and annoyed.
I have compiled the best list of advice items I can think of. They are incredibly useful. It does not mean they will still not rip you off but it goes a long way towards helping.
Some tips:
-First off, you will get so much better at disappointing them the more times you do it. It's win-win there because you need to visit lots of dealerships to get their OTD quotes. More on that later.
-Do not tell them you have a trade-in until you've got them at their final OTD (out the door cost, final amount after all costs including taxes, title, fees, etc.). Negotiate separately for the trade after you have OTD in hand. Also with regard to trades, they will frequently undercut the condition of the trade-in vehicle. This arbitrary evaluative method is completely subjective. You are free to disagree and it highly affects the value of the car. Otherwise make sure their numbers match yours. OTD bottom number means "one dollar less on this number and we will have to walk you." Make them tell you that statement verbally. Remember, you'd like them to go just a tad lower. That would get you in the car today! The lower you can go on each visit, the fewer overall visits you will have to make to these awful places.
-Pay attention to when they leave you alone at their desk. They will often leave their cell phones on speaker so they can listen to you. They will also often leave their phones off the hook to hear you talk to a significant other or friend you brought with you. They will definitely leave you alone for extended periods of time. It is a part of negotiating. They want you hungry, tired, exasperated and ready to go. Much easier to rip you off.
-Tell them when they leave to go to the "tower" (financial office) they will be timed. If they are not back in 2 minutes, you walk. This will save you so much time and effort and it takes them seconds to get the quotes anyway. It is not a hard process. Period. They are not white knights tasked with protecting you from the big bad finance vampires up in the tower.
-Never buy a car from the first dealership you visit, no matter how much you like it and the salesmen. Visit ones you know you don't want to buy from first. They will treat you like garbage and waste your time to get their respective OTD prices, but it's worth it. They all have meet or beat policies. Use this to your advantage. You can even bounce back and forth between dealerships forcing them to lower their pricing at each place. Yes I am serious. Yes they hate it. Yes they will vilify you. Yes it will be soooo satisfying when you get them to sell you the car for what it should cost.
-Never EVER buy anything from the "back end". (warranty dept at finance desk before you leave) This is code for where you need to tell them to shove all their offers. They are ALL rip off's.
-Finally, yes these dealerships and all the salesmen are scum. They all think they are helping people. They are not. They are helping the dealership primarily and themselves secondarily. Think of it this way. For every 1K they rip you off above what the car costs to sell at a fair profit to you and the dealership, they MAY make an additional 15% in commission. This percentage varies by dealership. This means they are completely morally okay with taking 1K in order to make a measly 150 bucks of your hard-earned money. What kind of a person exactly should be okay with this? Not anyone you want to be friends with. That's for damn sure.
I don't know if someone can be on drugs and don't know it.because of what happen to me I had to be on drugs for me to allow a car dealer to F... Me like that.while test driving the car,the salesman told me not to test drive the car on a highway.now why would he do that? Because he know the transmission is no good and if I drove the car at high speeds I would know.so he have me test drive the car on a regular road with traffic lights.I end up buying the car.after I went home realise the car wasn't good.bring it back next day.because of them I got my very first felony after being in america 17 years got deported to Jamaica over the car
@@christopherstorer889 what dude? how did you get a felony from a bad car? Im confused
@@panthersfan8494 hello writing from jamaica.one of tampa bay's cop Daniel degrace is a coruppt cop.He was paid by a juan Gonzalez the manager and javier avoyelles the owner of G&D auto sales located on Hillsborough ave in tampa to write a false police report against me as the car dealer beleive i was coming to kill them.They was very fearful of me as they know they did me real nasty over a car i work two jobs and buy.soon as i was arrested by officer degrace he got on his phone call someone and say " we got him"!
and he quickly hang up the phone.who did he call? it couldnt be his boss or another cop as who did you get? why was the car dealer so scared of me? did they do me something? i know mr degrace call juan gonzalez and tell him he catch me..a couple days after i got locked up i call the car dealership and both juan and the sales man( i forgot his name) quit because they beleive i was coming to kill them as they know they did me nasty.
i had deposit some money on a car at their dealership.The salesman told me " not to test drive the car on the highway! rather he had me test drive the car on a regular road where i couldnt speed.now why would a car salesman told a prospective car buyer " not to test drive the car on the highway? because he know the car wasnt good.To find out if a car engine is good you have to drive it at high speeds in order for the transmission to turn over.They knowingly sell me a car that wasnt good.so the very next day i brought back the car seeking either another car or my money back.so juan got on his computer and google search " transmission shops in a particular radius.he print it off and randomly circle " edwin transmission " and sent me there telling me the transmission is under warranty.when i went to edwins it was all a lie and games and wasting my time.so the police told me to file a suit against them in small claims court.the date was jan 25,2011.in court my world came tumbling down because of the lies mr juan gonzalez told the judge.Amongst the lie was " he told the judge that he clock me going 89 MPH in the car.the judge ask him three times " you clock him going 89MPH in the car? to which juan answer yes" those 3 times.remember hes under oath so thats 3 lies.then he lyingly told the judge that while the salesman was test driving the car he was also in it and thats how he clock me going at 89MPH! 4th lie.juan is the manager.have you ever seen a car dealership manager and the salesman test drive a car with a prospective buyer? not even at a luxury car dealership that doesnt happen.then he told the judge i was hiding the car! 5th lie.why am i hiding the car when im not behind on my payments? then he say the car had a tracking device on the car! 6th lie.if the car had a tracking device wouldnt he know where the car is at any given time?
after court as mr avoyelles and juan were in their BMW i dig up a piece of the asphalt and smash out their bank windshied..after getting arrested and receiving the police report i was appalled by the lies that mr degrace wrote in the report.when it comes to any courtcase 1 lie alone make the case invalid.so pretty much i should not have been charge with a crime or even if it should be criminal mischief but rather i was charge with " throwing a deadly missile in an occupied vehicle" a F 2 felony.while locked up i wrote the then police chief jane castor that something is wrong with my police report! i stated that fact twice but nothing was done.i dont know if it was because im black and a foreigner.at the end of it i got locked up and deported on june 28,2012 all from the worst car buying experience anyone could have.17 years in america never smoke weed in my life,never seen a gun in my life, making $2200 a week at SYSCO FOODS, never in a life of crime but got deported over a car! can you beleive it.my number in jamaica is 18764834019 or im on watsap and facebook and messenger
That's the portion of the article I sent to a newspaper in tampa fl.I got deported June 28,2012 to jamaica
@@panthersfan8494 did you understand now
@@christopherstorer889 Thats just pure sad, angers me to hear that they just fucking abused the law in order to get away with scamming you
I love these stealership experiences. You should do more stories like this
MaxSpeed you again ....
Yeah, same here, I'd love to hear more stories.
Dealerships are professional negotiators. The only way to beat them is to make sure they know you will turn around and walk out even after you shake hands on a deal. There is always a dealer that will ship you a new car exactly like the one you want anyway.
Looking forward to the next video. I wish more car channels would do this.
Most of us don't buy or lease cars on a regular basis and any info on the process would a huge public service.
Democrats steal way more off you
The biggest power you have is to get up and leave. Just recently was shopping for a Veloster R-spec. Test drove the dealer's black one. They offered to sell it to me at dealer invoice. I said I would if it were orange. They said we can get you an orange one no problem. Made sure the one in the next state had low miles and no front plate and then they asked for a deposit before they sent a driver to get it. I said let's see the worksheet? Printed out all the numbers and magically the price had gone up. "We can't sell you a dealer trade at invoice. No way. Only our inventory." I said no problem, I'll keep looking and got up. You've got to be willing to walk away. No matter how much you love the car. Oh and I did get it for invoice, and the factory rebate on top of that.
One more thing. A great bit of information to have is the number of days a car has been in inventory. The longer the better as you have more power. They don't want you to know this, but ask them. Have them show you on a printout (they have one trust me) or on their screen. If they won't. That tells you all you need to know too.
Until they literally lock you in. If I learned anything it's bring weapons to car dealerships in case you have to fight your way back out.
I couldn't agree more! They want to sell you the car, you DON'T have to buy it unless YOU are happy! You have all the power in a car buying situation. You couldn't imagine the deals I have seen friends and family get by just sticking to a certain price and not giving into the BS of the sales person! and of course, walking away is KEY! it's a BIG purchase and you need to be very smart about it!
Something similar happened to ke when I was trying to lease Jeep GC which was priced at 34k and with 0 down they asked for 550 a month although they advertise it differently. They said I can get quoted rate but only for red color which they didn't have in stock. How convenient. I went to Mazda and got 2018 model just week after they got to dealership, fully loaded with around 34k sticker for 335 a month with 0 down.
Always be prepared to walk.
I love USAA buying service as it gives me a deal that I know I can beat always.
I have horror stories of what goes on behind the scenes at these places having worked for them for years. like a dealership certifying a used car that didn't meet the standards explicitly stated on the paperwork that I was supposed to sign as a technician. and when I told them I would not sign it they tried to pull the old rank card but backed off after I told them they could fire me but I wasn't going to sign it.
People doing that kind of wrong know they will run away like cockroaches if/when a light is shined. No one wants to be held explicitly responsible for unethical decisions. If they can push it of to someone else . . .
I’ll tell you, once Hyundai customer service gets involved with dealerships they get stuff done fast. I never got a apology faster until I reached out to their customer service.
I’m sorry you’re going through that. If you could report them to BBB and also post to every review site you can find should help. They might take action once there’s enough bad press from your posts!
Dealership system needs to go.
It may have been conceived of as a protection for consumers, but it has been so twisted around and corrupted that it is now doing the complete opposite.
Direct buy FTW! Tesla all the way. Tesla is pretty much the only reliable American car especially model years 2016 and newer.
Actually, dealers serve a purpose. By seeing the cars on the lot, you can get an idea of what you like. And you can test drive the car before you buy it.
@@nerychristian Because no other type of retailer would maintain an inventory or allow you to have hands on experiences?
Let's see ... appliances, computers, tvs, apartments, housing developers, etc. plenty of examples would seem to suggest otherwise.
Having inventory and allowing the customer to interact with the product are pretty basic sales techniques that even your average little kid with a lemonade stand can figure out. Stealerships and territorial franchises aren't special beyond their monopoly.
@@glenm2229 Yes, but products don't sell themselves. If there is no salesperson, a person feels less pressure to buy. If there were no salespeople at car dealers, I would probably go often, just to look at cars. But I really have no intention of buying.
The problem with the whole dealership world is that the vast majority is still 100% commission. If the sales staff only gets paid from selling, they'll do everything in their power to sell, no matter how "dirty" it gets. I sold cars for a summer at a Ford dealership. The sales staff were snakes with each other, so you know how bad they'd be with customers.
Customer: "I called yesterday and talked with Steve about all my options, and I came in today to test drive and look at a specific car you have on the lot."
Salesman Bob: "Steve is out today, but I would love to help you with that."
All the while, Steve is there, two desks away.
It's really easy to spot these dealerships, all the staff are walking around the lot or gathered at the door ready to pounce. It's really despicable.
thats why car buying should be done with robots
I went to a Chevy dealer to test drive a used Porsche 911 they had on the lot because I’d been looking to buy one. The Chevy and the salespeople talked down to me like I couldn’t afford it and pretty much shamed me for even being there “wasting their time”. I ended up making the trip (over 2 hours away) to the nearest Porsche dealer to pay cash for the car I’ve always wanted. They were much kinder there.
Not a dealer but a used car shop told my friend he needed a $500 deposit to get an inspection. He paid it and of course the frame is bent from an undisclosed collision. They refused to return his deposit and showed the small print saying they could where he signed.
He noticed a bunch of cars were leaking fluids that were running on to the street, called the fire department for a hazardous waste clean up, and the lot ended up paying the equivalent of the price of the car in clean up and fines from the city.
Back in 2005, I went with my best friend to a Nissan dealership to purchase a new Sentra. I helped haggle a really good price. Then they sent us to the finance dept. That's where it all went wrong. The guy WOULD NOT show us on the paperwork the interest rate she would be charged. I asked him point blank twice to see this. Denied. I told her not to go thru with the deal. She went thru with it anyway. Come to find out they put her down for 21% APR.
A few years later, I went with this friend again, this time to purchase a used car. Smartly, she got approved for financing online BEFOREHAND and picked out a car online that she wanted to test drive. She test drives the car and wants to buy it. The salesman asks to see the check she had been supplied from her online loan thru Lending Tree. The salesman comes back saying "We can't sell you that car. The purchase has to be for more than $XX,XXX". COMPLETE BS. I got mad and asked for the check back and they straight up refused to give it back to us. My friend told me to calm down and it was fine. They were holding us hostage. NOT fine. She ended up buying a more expensive car because of it.
In 2016, I went with my Mom to try helping her get a good deal on a Mitsubishi she spotted online for a good price. It was a demo SUV, 1yr old with 7k miles on it. When the salesman brought us the paperwork, it was for the full MSRP as if it were brand new. After an hour of haggling, he said he could "knock $1500 off". A 1yr old car with 7,000 miles has only depreciated $1500? I THINK NOT. I looked at my mom and said "This is a shitty deal." We felt enough of our time had been wasted and walked out to go to an unrelated appointment. The salesman chased after us and said he could sell her the car for the price she requested (thousands less than his offer). We informed him we had elsewhere to be, but could come back afterward. Guy had the nerve to ask us what the appointment was for. I told him "That's none of your business. We'll come back after the appointment." That we did. When we came back, 2hrs later, he approached and said "The car's been sold". Mind you, it was sitting exactly where we left it at the end of our test drive. So we left feeling annoyed, angered, and disappointed. Cut to 2mos later, my Mom got the exact same vehicle BRAND NEW (not a demo), for the price she had requested from the above dealership. She did all her negotiating over the phone and never stepped foot in the dealership. They Fedex'd her the paperwork and they delivered the car to her home. THAT is how car buying should be.
palebeachbum what service did she use online?
@@oneblach She called the dealership directly. If you wait until the end of the year and negotiate directly with the dealership, you can get a better deal than those online car buying websites if you're not uncomfortable negotiating.
Wow, without you there your friend would have been trampled on.
Hyundai dealer here tried raising our APR and loan term as well without us noticing. And we had our own financing ready, they tried beating it and couldn't. Fucking balls on some loan guys I swear...
Wow thats insane! Would you be able top tell this story for interview so more people car hear this?😀
I have had bad experiences before at dealerships but have been pretty lucky overall. One time that sticks out is 2 years ago when I was purchasing a new car at a Honda dealership, I was new to the area and took an Uber to the dealership. When I stepped out and thanked the driver I was greeted by a female sales person who asked what I was interested in. I told her "a brand new Honda Civic, preferably a coupe and MT". As the Uber driver took off the sales lady kinda smirked and asked what college I got to. Keep in mind I am 8 years out of college working as a dentist, but I knew what was happening. She didn't think that I could afford a new car because of how young I look. I decided to go along with it just to have some fun.
So she asks me to follow her to this golf cart and proceeds to drive me around through the used car parking lot. She points at an old Celica with 200,000 miles, I say "nope, I want a Honda civic coupe". She then points at an 8th gen lx coupe with about 200k miles on it as well "nope, I want a NEW honda civic coupe". She does this to a few other used cars until finally she asks me what my parents do for a living and if they are in the area. MY PARENTS? I finally told her my job and everything and she then wanted to show me the new civics, but I kind of lost interest in the dealership. Ultimately I ended up returning to this dealership because they were offering me the lowest price for the model that I wanted.
More recently, I wanted to upgrade my 2017 civic to a 2018 Si. It was hard to find a dealership with the model that I wanted at the time, but there was one 200 miles from my location. They were much better to deal with than my first Honda dealership. Offered to deliver the car to me free of charge and said they would bring all of the paperwork to me. The delivery guy offered to let me test drive the vehicle before signing the paperwork. The car was also being sold to me below MSRP. I know it seems crazy buying a car over the phone, but it was definitely the most positive experience I have had at a dealership. It just goes to show that some dealerships are actually pleasant to work with and don't treat you like an idiot! So don't be scared to walk away from the ones that do.
I spent 6 years as a Toyota Internet Sales Manager with different dealership around the San Francisco Bay Area from 2003 - 2009. The consumers power has steadily increased and today on new cars the CSI - Consumers Satisfaction Index actually affects the dealers power to get the cars they want allocated from the factory.
There is great pressure from the manufacturers to keep these averages near 100%. ONE REALLY BAD CSI REPORT SCREWS THE SALESMAN, THE SALES MANAGER AND THE UPPER MANAGEMENT. It takes MANY 100% surveys to pull a salesman’s average back up to acceptable levels after one that is negative in the FOUR AREAS that they are rated on, at least with Toyota or Lexus. This is such a big deal nowadays that the Toyota dealerships have a FULL TIME CSI MANAGER, who will go to bat for you to get a good survey, no matter what the issue is. They can get the service department manager to address issues and even get money from the Factory’s Regional Manager if you complain loudly enough.
Climb the manufacturers organizational tree, and get louder and louder until they satisfy you - provided your demands are reasonable. IT IS VERY RARE THAT YOU WILL EVER GET A NEW CAR THAT YOU HAVE PURCHASED REPLACED. The Lemon Law requirements in California do protect you, but are very specific and you better document EVERYTHING. I only saw ONE Toyota replaced in six years, mainly because Toyota hardly ever builds a Lemon.
The stories told by those who were in the car business in the 1980’s and 1990’s I heard were almost unbelievable. Back then the salesman would take the keys to the car you came to the dealership in, and throw them up on the roof of the dealership so you couldn’t leave; and then the torture would commence until you did what THEY WANTED. The perks back then for the most aggressive salesman included cocaine and hookers supplied by the dealership for multiple sales in one day. Those days are long gone now.
try throwing keys o the roofs now a days shit would literally hit the fan
In the Finance office.....It was very clear that the finance guy wanted to add all sorts of additional stuff to my deal (warranty, clear coat, upholstery protection, rim/wheel insurance etc.). It was late and I wanted to go so just told him to pack it on (after I noticed there was a 3 day return policy in writing). So he happily added almost $8,000 of aftermarket crap and made arrangements to return the car so everything could be installed. I went home that night and immediately called him back (left a voice mail) and cancelled everything. Every. Damn. Thing. He was on the phone first thing in the morning asking WHY? I told him the truth. Rather than argue about everything and having to listen to his endless sales pitches I wanted to go home and that was the quickest way to do that. He was not happy but he had no choice. Cancelled all the extras I didn't want and that was that. Even got a thank you card from him a few days later. I'll bet he was clenching his teeth real hard when he signed that one. :)
Hiding the keys on your trade pissed me off. I was looking at trading in my car for a new VW. They took my car for appraisal and never returned the keys to me. They said they didn't know where they were and after I got loud about it they said the manager that handles used cars probably has them. His office is in that building over there blah blah blah. They wouldn't go get them. It was a large dealership with multiple brands, this building wasn't close. So I hike it over there walk in without knocking and see my keys hanging on his wall. I grab them off the wall and say f off! Walk out and get my wife and we left. I have quite a few other stories but stealing the keys really gets on my nerves.
One more, I had a sales manager gets so pissed at me because I wouldn't accept what they were offering for my trade that he physically punched his desk with both hands and started screaming at us. Bye bye we don't need to be threatened with violence when buying a car. Lay off the roids man. Yes he was the type seriously.
If the dealer trys to pull a good cop/bad cop routine, my wife and I pull the annoyed customer/furious customer routine. I play the annoyed customer.
I used to be a secret shopper for a few car companies, it was amazing how awful the salesmen were toward me. They acted like I knew nothing about cars (I wrenched them myself). I knew more than some of the staff. I also got ignored many times after all, how is a woman going to buy one? I even had one practically pat me on the head and tell me to get my husband. OMG! Some dealerships are just scammers and try to take the buyer for all they can for unnecessary add-ons.
I only recently found your channel, as an Illinois resident myself I can commiserate on some of the topics. This video reminded me of an instance I've witnessed when at a dealership.
The first was when my father tried buying a truck from Thomas Dodge in Orland Park. My father and the salesman had haggled over the price a good deal of time one evening. They had played the game of running in and out of the salesman's office to check with the manager. At the end of the night my Dad was ready to leave and told the salesman he would go talk it over with my stepmother. The sales manager came in and began cussing my father out. He threw my father's keys at him, threw the paperwork from the deal across the room and cussed my father out as he walked out of the building. The manager then followed us out into the parking lot and screamed at us as the whole way.
Did you not send an official complaint to the head office?
Sounds like they really knew how to win you over. People skills are a big deal in the car sales business!
Car dealerships have no place in 2020.
Yes there should just be like a screen or something that shows you the cars and the information about the cars and the pricing of the cars then you go to where they have the cars and you just pay what was on the screen that showed you the cars and the prices then you take your car and leave 🤔
@@mccrarysamuel Sounds like a dangerous illegal operation to me, the state better get involved.
Well unless you figure out a way to successfully lobby your state legislature to change the laws, the law says they will be the ONLY place to purchase a new car.
Then you should pay full MSRP! Why consumers hate Tesla because they can’t negotiate price.
@@SRKNFL34 I've never had a dealer offer a car at msrp unless it's blowout with updated model coming.
They up the msrp by 500 and then throw on 3 g in extra fees. It's bs
Several years ago I had a 2013 Genesis Coupe R-Spec with super low miles and a few small upgrades under the hood. I had bought it from the original owner (who gave me a good deal) with all the cash I had saved up during college, basically as my graduation present. 6 months later I decided I would rather not have most of my net worth tied up in a car, and I wanted to start investing, so I looked at selling. Right at this time I happened to get a thing in the mail from a local dealership (Grayson Hyundai/Subaru in Knoxville, TN for anyone wondering) which stated they were looking for my exact car which they had low inventories of, and were willing to offer aggressively. I had seen this before and knew it was fake news, they try to say whatever BS they can to bring you in the door, but I happened to have a few days off work and thought "what the hell, at least I can take a look around the lot and see if it's worth trading in for something". The mailer said to contact the sales manager, who I forgot the name of but let's call him Brian. I call Brian, and he's pretty enthusiastic, and we set an appointment for me to come in.
I come in the next day, ask for Brian, get directed to a big office in the corner, and I walk in and Brian is sitting there in his chair texting. "Hi, I'm here for my appointment, I spoke with you over the phone yesterday, I'm *****." He doesn't even look up and says "Oh yeah, gimme a second." I stand there at the door for 2 minutes in silence as he continues to text. Strike #1. I'm thinking "what the hell is this" as I stand there awkwardly and finally he looks up and greets me; of course he doesn't remember my name, and says "Yeah you're the guy with the Elantra right?" Strike #2. I finally sit down and do a small back-and-forth with him, explaining that if I trade-in I want to get some money back out of the car and go with a much cheaper car, but also a cash offer in case I don't like the trade-in offer.
"No problem," says Brian, "but we have to test drive your car first to make sure there's nothing mechanically wrong with it and that there are no hidden issues. That way we can assess the highest offer we can make."
"OK fine," I said "but only on the condition that I accompany the driver on this drive."
Having spent 5 figures on a car which was most of my savings at the time, I didn't trust any joe shmoe to take out my Genesis Coupe for a joyride. Brian looks at me blankly and says "What?" obviously not expecting my request. So I reiterate that the only way they were going to be doing a test drive is if I'm in the passenger seat. "OK... that's fine, we can make that work," says Brian, and he continues "the tech that will be doing the inspection drive is *****, and he isn't available right now, but he will be in a few minutes."
So I sit there and wait for a bit, and Brian leaves to make arrangements with the driver. I wait for 5 more minutes and get up to check what's going on. Brian is nowhere, and I go up to the front desk and they say he "went to the back"... OK, I wait for another few minutes and get annoyed. I decided I had enough so I actively start looking for him myself, and all of a sudden he appears from the back and sits down at his desk.
Without hesitation he begins "OK, here's what we're looking like..." and starts going over numbers at which point I interrupt him and ask what happened to the inspection drive. Another blank look. I ask again. "Oh, he already took it out and came back." Now I'm pissed, and ask what happened to my request for being present in the car during the drive, at which point Brian embarrassingly stated that he didn't have time to mention it before the tech took off. Since I'm not a person to blow up on others, I sat through the remainder of the presentation, knowing I wouldn't be doing business with them, but still wanting to see the numbers. Of course, they gave me a lame trade-in value, wanting to trade even for a new Sonata or something like that, to which I scoffed. They claimed it would be "almost impossible" to do a trade-in AND cut me a check, so instead of sitting through more BS I just asked for the cash price instead. They gave me a number and said "This is the best we can do, this is super aggressive and beats the market" to which I said "no it doesn't, I know the market value of my vehicle and what I can expect to sell it for privately" and so finally being as annoyed as I was, I declined everything and left, later telling all my close friends and family about this unprofessional and incompetent sales manager/staff.
The next day I drove to a park, took pictures of the car, went home, and posted the car on Craigslist. Exactly 6 days later I sold it to a local buyer... I had priced it a bit higher because I knew I would be fielding offers, and in the end I actually made $1000 profit on the car. To this day I bash Grayson to anyone who asks me about dealers in the area, or for general car buying advice. And yes, I still get mildly pissed off when I think back and imagine that bastard in his office, texting.
Oh that would piss me off, too.
There's a reason that I don't ever hand over my keys.
They can't drive your vehicle without the keys and they can't conveniently "lose" your keys, either.
Uhhh....do you realize those mailers go out to everyone they have in their system with any car that still falls under the manufacturers warranty?
They specifically send them out hoping you've gotten bored and are willing to be talked in to trading up for a new car. Even if that fails, they still make money outright buying yours because they can offer you trade-in vales, which are lower than private party sales and retail (dealer prices) numbers and then *certify* them and make a profit on flipping your car.
@@inorite4553 I am aware of this, hence my explanation in my first paragraph. I know those mailers are BS, I just had a few days off at the time and figured it wouldn't hurt to check out their lot and see what numbers they would run. By no means was I expecting any legit offers.
Me and my father went to that exact dealership about 2 months ago when he was looking for a newer car. Didn't run into anything like that since my dad wasn't interested in anything they had but I'll probably be avoiding that dealer when I'm in the market for a car lol
dang your smart. i have all my networth tied up in my car at 22. oh well lol
I've had the 'dealer staff totally ignore my girlfriend' scenario, when we looked at buying a Mustang from a Toronto suburban Ford outlet. Except my GF was not the kind of person to sit meekly and let it happen. I laughed at the two sales guys who insisted on only addressing me whilst flat out ignoring her, told them they were on their own, and told her they were all hers as I walked out. She just nodded, and proceeded to absolutely shred these two idiots in front of every customer and other staff member in the dealership. Just when it couldn't get any funnier, a woman who happened to the wife of the dealer principal walked in and caught the whole shit show. She also let Ford Canada know exactly what she thought of that dealership's customer service, and that we'd be buying a rival vehicle instead. I would love to have been present for the cascade of corporate arse-kicking that came down the line from the Oakville factory after that call.
I've watched a lot of your videos and the financing/purchasing/dealer tricks part is the best. More of these please!
I'm amazed that some of these brands let these crappy dealers carry their name, I personally know several people that refuse to buy a specific car brand because their local dealer is awful. General consumers don't think " I should just go a competent dealer" they think " This brand is garbage because the closest dealer to my house is garbage".
I just called Toyota, they are almost useless. all they do is create a case. Which then gets you a call from the local dealer again. WTF is the dealer going to do for me know, they already fucked up once. AANNNNDD that was fast within the hour Bill Penney toyota called me back.
I'm one of those several people who will never go to a Subaru dealership ever again. I keep voicing this to them everywhere, facebook, relatives, friends, other dealerships.
@@Neanderthal75 Same, I've bought two new Subaru's IN SPITE OF the dealer experience.
Unrelated but congratulations you’re really close to 200k. Thank you for making videos like this that not many others address.
He deserves much more subs, I'm shocked he has yet to hit 200k!
@@ahmedp800 Agreed! Great videos!
@@ahmedp800 I agree, he deserves a lot more subs. I think a lot of people don't appreciate his dry sense of humor and that he's not energetic, sugar poppy happy like so many TH-camrs.
I hated him a little bit at the beginning because he ragged so bad on the FRS (I had one) but the more videos I watched of his, the more I realized he's one of the best automotive channels on TH-cam.
Don't worry, you can get 300,000 out of a good savagegeese.
First time I went to a dealership I knew exactly what I wanted and for what price. The price I wanted was fair for them but they wanted to pull a few more thousand off of me. I said no thanks and began to walk out. They had two of their salesmen hold off the door so I couldn’t leave. I started to show some aggression but didn’t do anything. One of them got scared and shoved me backwards and I almost fell. Next thing you know I shove them both pretty hard and one of them lands straight on their ass and I walk out. What a day that was lol
Being able to pull off a one inch punch would be handy in such situations. 😈
Lol, the minute they touched me they'd be on the ground out cold.
I went to a dealership a few months ago and I did the whole haggling thing and had them find the car I wanted since they didn't have the color in stock. I financed through the manufacturer's financing company for 60 months @ 1.9% with excellent credit. I go into the finance office to finish the deal and the guy tries to make me sign up for 3rd party financing. He tells me, financing I signed up for might not go through and that if I want the car, I'd need to sign up for the other financing too. I reminded him of my excellent credit and said it makes no sense and that I don't mind leaving without the car. He was pissed and just balled up the 2nd application. I can only imagine how many people he's conned into signing up with another finance company.
This year, I saw an online ad for a used Audi A8 with the V10. I called the dealer and they confirmed that they did, in fact, take this car in on a trade. When I got to the dealership with a massive check from my bank for a healthy down payment, and a letter guaranteeing my financing. It was an hour drive, and when I got there, there was a song and dance...as soon as they heard that I wouldn't be financing $50k. In the end, after some banter, it turned out they didn't even have the car...and that they never did in the first place!!!
Thats a shit show right there.
I distinctly remember walking into a Jaguar dealership in northern NJ ready to purchase an XJR they had in inventory. I’m white, around thirty at the time and had plenty of money with a 750 plus credit score. I was completely ignored and when someone finally did approach me, it was to ask me to leave. I walked out and swore off Jags ever since.
Similar thing happened to me at a Subaru dealership. And I was 38 (4yrs ago), so I don't even look young and i'm white, but I got a slight accent. I guess that's enough for some dealers to be d1ckheads to people.
Typical Jag buyer is a middle-age overweight woman or a gay guy. Your demographics were wrong.
Honestly you dodged a bullet Jags are a giant money pit
You lucked out there Jaguars are crap
I live in a small town. I know where they all live.
Ok and ? What are you going to do tough guy
@@somedudedaquan4467 All you have to do is tell everyone.
Holy cow!I didn`t know you`re from Illinois.Just wanna say Hello from Schaumburg.Most car dealers from around here suck big time.Thank you for all the videos.good job!
I have three rules when car shopping. 1) Do your research; know everything about the car you want before you visit the dealership. This includes pricing you are willing to pay based on the market. 2) Stick to your guns; if you want that specific model, trim, color, options, don't let the sales guy try to convince you to settle for something else. If they want your business, they will find the exact car you want. 3) Sleep on it. Never do the deal that day. The salesman will not want you to leave, but I always tell them I am going to think about it and if I still want to take the deal, I'll be back. If they say the deal is only good today; "RED FLAG" leave immediately and find another dealer.
Don't go to BMW of Rochester Hills in Michigan if you are somewhat young. I am 29 years old asian but i look younger then that
I was looking into x5/7 and had some question before i pick one to test drive it and if i liked driving experience i was gonna get the cashier's check and pay off the while thing
Everyone in that place ignored me for 30 mins when i was the only customer there and i had to get right in front of someone and ask for help
In the initial starting of conversation, the salesman had this passive aggressive way of talking down on me and the language he used gave me hint that it was because i looked too young who didnt look like that have money. I walked out and went to Audi dealership that was literally across the BMW
Best experience i had there. Max Vargas in Audi of Rochester Hills treated me like an actual customer and was very informative and respectful. I bought Q7 Prestige for around 71k that was pretty much fully loaded and fully paid with cashier's check next day when i brought the cashiers check in
Good to know 🖒🖒🖒 I was just planning on going there!
They are horrible bro I work in novi and I went there just to see what they had noone came out to talk to me
THANK YOU!!!! I hate you had such bad experiences but thank you so much for sharing.
On financing, you can refinance after buying the car. I have done this in my couple car purchases because dealers tend to negotiate the price easier when you're up-front that you'll finance with them. Just pick one with the lowest rate they can offer, ask for the credit report that they ran for the transaction, and then go to a credit union and refinance the next day. Yes, you can bring the credit report from the dealer so the credit union only runs a soft inquiry to verify the score! Bless credit unions while on this... ❤
When I was a kid my parents were car shopping and they had a setup for kids so adults could shop in peace. When we all got back in the car to leave, they sent the clown out and he threw himself on the hood, holding on by the wipers and screaming.
That Clown Was Probably A Little High That Day...
Terrifying but hilarious.
This is why dealerships either
A) be abolished altogether and have direct sales and/or
B) end privately owned dealerships and have lots owned and operated entirely by the manufacturer.
Ah the bait and switch is something I have experienced. I went in for a wagon and walked out with a little hatchback... I told the salesman this is going to be too small I bet you. Sure enough after 5 months I just couldnt handle it anymore, it was too small for my needs. So I called him up and told him this, and he said to me "it is too soon since you bought it, we can't trade it in. But what I can do for you is try to value it for you and you go out and sell it private". I agreed to this and he called me up half an hour later with what he thought was the right price, which turned out to be 1500 dollars more than what I bought it for. He seemed oblivious to this so I just thanked him and hung up.
I 1 week later sold the vehicle privately for 1k over what i bought it for at a dealer 6 months prior, because he had forgotten to charge me for the technical package with nav and stuff when I bought it. A stroke of luck in an unlucky situation!
To go off of the locked door scenario, back in the 90s, a car dealership quite literally stole my mom's car keys from her. During the "optioning" portion for the car she was about to buy, she backed out because they were being shady. When she asked where her keys were, they said they had lost them. They even pretended to look for them for a good while. There were no doors to lock since she wasn't in the financing room or anything, so she beelined to the front desk, grabbed the phone, and threatened to call 911 and sound the alarm until they gave her her keys back. Her keys were then returned within seconds.
Needless to say, after that experience, she opted to buy a used car from a private seller, which went quite well.
My latest dealership experience was at the service department. I bought a car from an auction that would not start or run. The car was a 2008 Dodge Charger. I was checking the engine to see what I would have to do pull the engine out and I decided to take a ratchet to know if I could rotate the engine and maybe unbolt the torque convertor. When I rotated the engine I found out that they, the engine appears to be in perfect shape! So I took the key and tried to start it, and nothing... just one light on the dash. Scan tool said "invalid key". So I drag the car to the local Dodge dealership and they said sure, call you tomorrow. So I get the call and they tell me "We got your key programmed, it's $397.98" I was fine with that. Including auction fees, towing, and the key, I bought a prestine 2008 Charger for $1,200. But then they add "By the way, the car is unsafe to drive, we need to make it roadworthy before we can let you leave with it" "You need to spend another $400 to fix the horn because the horn doesn't work and it's prohibited to have a vehicle on the road with an inoperable horn" (That is true, in Texas cars must have an operable horn, but the horn wasn't working because I disconnected it to not disturb the neighbors. To re-plug the horn and reattach the snap on horn-access panels took me about 2 mins from start to finish. They wanted $400 to do that) Also they wanted $600 to fix a leaking thermostat, I can't find a leak anywhere and it's not losing coolant. They also wanted $800 to replace the shifter cable, which was odd because the shifter was working when I towed it in. When I get there, the shifter had been disassembled and partially reassembled. I told the service guy, "there is an emergency shifter release on the side, the pink button on the right. Press the pink button and it can disengage park" I even pointed it out to him inside the vehicle. Instead somebody disassembled the shifter and reassembled WITHOUT the adjustment screw, which is why the shifter wouldn't work. Plus they wanted another $800 to replace the tire pressure sensors, because that too makes the car unsafe for the road as I have no way of knowing if a tire is low on air pressure or not. They refuse to help me jump the car, I had to ask another customer if he had cables. I got the jump I needed and drove it home. I did pay almost $400 for the key however and I didn't mind that.
God damn thieves. It aint right!
wow thats crazy! can I have an interview with you about this?
@@60MINUTECAR, Yes, it is nuts, but I have to decline the interview because I do have an ongoing relationship with them. I'm a used car dealer and there are times, such as this, when I do need their help. To be fair I've gotten excellent service from them before, but never have I had an experience such as this.
@@vivillager totaly understand! since you are a dealer would you be able to tell 4 5 things not to do in a dealership? tnx!😀
@@60MINUTECAR, Couple of things that come to mind, don't sign anything without reading (and understanding) what you are signing. I'm seeing "Arbitration Agreements" becoming more common not only in New Vehicle purchases (where I first learned about them), but also in used vehicle purchases, and now in vehicle services. An "Arbitration Agreement" is an agreement that binds the customer to arbitration in the event that there is a dispute. Even in cases where a dispute could be settled in small claims court (the limit in Texas is a $10,000 claim), the dealer can take the Arbitration Agreement to court and have the suit removed from court. The customer, if he/she wishes to continue, must file with an Arbitrator and Forum of the dealer's choosing. Also the costs of Arbitration can easily exceed $4,000 ( in some lengthy cases, it can double, but $4,000 is the norm that I see ). Also the rulings are final, no appeals. Long story short, imagine trying to play a game in which your opponent gets the chose the referee as well as the game rules, what are you chances of winning? And it costs $4,000 just to play. You could ask the dealer to strike the Arbitration Agreement, but most won't ( I don't, and yes I do require Arbitration Agreements when I sell a car ). Another option is to shop around and try to find a dealer that doesn't require one. Numerous smaller dealerships have never heard of such an agreement.
Another is to never buy a car without inspecting it. I say this especially of CPO cars (Certified Pre-Owned). These cars typically come with an additional warranty, or extended warranty. Often times, there will be a 115 point inspection sheet indicating that a mechanic inspected the vehicle and checked all the points on the sheet. The downfall is that the warranty will often only cover the powertrain (the engine itself, and any non-wear components that transfer the engine's power to the ground, such as the transmission, torque converter, axles, etc...) So if the power mirrors do not work, it is not covered under warranty even if it was checked under the inspection sheet. I have often seen sheets in which systems were "checked" but a vehicle didn't have that component, such as an infotainment system.
Never visit a dealer for the purpose of buying a car without having seen your recent credit history unless you intend to pay cash. Dealers will often try to finance buyers with an in-house finance deal with high interest rates because "the customer's credit is too poor" to justify a low interest loan. There is a TH-cam video of a woman who fell prey to this tactic. Her name is Arlene Jones, from Chicago. Try a TH-cam search of "Buy Here Pay Here Part 2", the video is in two parts and both will appear with a video author of Jay Shefsky.
Last I can think of, know the maintance schedule of your vehicle as detailed in the owner's manual. I have seen customers get calls that their vehicle is due for an oil change at 3,000 miles, and often what that does is it gives the dealer an opportunity to have the car and call the customer about an additional upsell "we did the oil change on your car and while doing the oil change we found things broken which need to be fixed, or some other maintance item is due." Oil changes can now go much further than 3,000 miles, spark plugs often are 100,000 mile items, and when things get expensive, I'd consider taking the car to another shop for a second opinion.
Craigslist with a good mechanic
appreciate all the car reviews and thanks for being open and honest #respect
This makes me ever thankful I work at the dealership I do. Always pride ourselves in gaining a customer for life. I've been a customer, and now I work in the trade and i certainly couldnt live with myself if I knew I was screwing anyone. Its unreal the stories I hear from dealerships and what they can get away with.
Going car shopping should be a fun and exciting experience... but its practices like this that suck a lot of the joy out of it.
The worst thing you can tell a dealer is that you're a cash buyer. They will just about refuse to deal with you.
There’s no profit online prices are advertised at a loss finance money makes up the loss it’s not personal it’s just don’t make sense from business side
Thank you! For speaking up on dealership discrimination!!!!! It really does happen alot!!!
This is real talk man.Thank you for your honesty.Some dealers have serious stereotype.
dealership experience is one of the worst things imaginable. If we got rid of these BS dealership franchise laws that prevents you from buying direct, wouldnt have to deal with this crap. Nowhere else is purchasing something this shady and aggravating, because they know you cant buy from anywhere else.
... Where is Saturn when you need them? Maybe tesla is on to something...
@@K03sport I bought a new Saturn SW-2 in '98. The dealer tried to low-ball me, BIG-time, on my trade, lying outright about its wholesale value (I'd checked multiple sources). We worked out a compromise - I should have left - but afterward, their service department was a bad joke, and obvious defects were never fixed, even after leaving the car multiple times while being told either the problems were fixed or that "they all do that." Saturn was a scam. The 2 dealers I dealt with in SoCal were like virtually all other dealers - though *acting* more polite.
wow thats crazy! can I have an interview with you about this?😀
@@kenhoward3512 Consumers low ball dealers goes both ways Socialist dickhead . Dealers mostly small business owners with huge debt
@@kenhoward3512 you probably wanted wayyyy too much for your car and the dealer wanted to pay you wayyy too little for your car. And what were these several sources??????
Okay! I have one for you. I've been in the auto sales business for years and not too long ago, I caught my sales manager changing my customer finance approval loan rate by copying and pasting a higher one for a higher profit. After that I had to bounce. That just made me sick.
yeah its kind of scary when my boss was like DONT EVER TOUCH THIS FOLDER AFTER FINANCE HAS GONE THROUGH IT. i'm like damn i can make them fill a credit app out but i cant see their rate? da fuq
This happens on 80% of finance deals. It's called reserve, it's how dealerships survive on making little to no money on the front end.
Standard practice, called finance reserve. I've never worked somewhere that doesn't hold rate. Even banks hold rate on you when you purchase a loan
@Jason god forbid consumers pay to keep a business afloat.
Would you rather have to pay thousands more for your car or have a higher interest rate that you could refinance in the future? BTW it's never raised more than 2%. Customers choose to use our financing instead of finding it elsewhere, why is it wrong for us to make a profit on financing? Our margins are lower than almost every other industry it's not stealing it's surviving in a changing industry
If ur gonna be buying a car new or used , the golden rule is Detachment...if u can remain composed and Really are detached abt whether u get it or not, noone will have any power over you Whatsoever....its when you are caughtup in desire, that you end up giving others the power to control you..
I've been watching these tips videos all evening and everyone is from the Midwest lol, I'm in Missouri, you're the second one I've come across from IL. Nice video bro
So a different perspective from another continent.
I work for a Lexus dealership in Poland and we have these Omotenashi rules (I'm pretty sure all EU dealerships have this, it came from Japan. I don't know if US dealers have these rules, I doubt it tbh). It's a 90-something list of steps how to approach the customer from the moment he/she enters the building, to the moment of making the deal. We actually extend this to the moment the car drives out of the building by making the car handover somewhat special. It's supposed to make the customer feel important, build mutual respect and obviously create a hospitable enviroment to help people make decisions. Stuff to make people think "oh, they really care about me, they are not just trying to rip me off". And it works for both parties, not only the customer has pleasant experience (although the bottom line is "the customer is the most important element" and we should make them happy), for us sales advisors it creates cool working enviroment and we actually are happy to see and "serve" them.
So for me these US dealer stories are incredible. I remember reading stories like that on Jalopnik and the things some dealers do are just incomprehensive for me. But then again we can't mark up cars and have much lower leeway to negociate.
US Lexus dealers are trained on Omotenashi rules as well - treat any person in your dealership like a guest in your home.
Toyota dealership. Bought brand new Prius. Took half day and part of evening to get the car. In the end they are closing, give us keys, lock doors of dealership. Point us in general direction. At that point it was dark and raining and no one from the dealership left to hand off car. Just not good experience.
USA doesn't have federal consumption tax , Poland has high car taxes
Dealer techs and service advisors also become suddenly deaf when you bring the car back with an obvious audible problem
Terry L as a dealership tech, most of the time it’s an intermittent issue, and we cannot duplicate the concern.
Tech here... Anytime you have an audible issue, go for a test drive with the tech and point out the problem. "But its not happening now?!?", ok come back when its happening . "But it never happens when I bring it in for service", then its not a problem.
Never heard of a Dealership. Stealership you mean?
Stealershit
I called to a dealer and told them my price range and they told me that couldn’t work with me over the phone and had to show up with an appointment which I did and they kept calling me to remind me of my appointment like every 2 hours. When I showed up they asked me what I wanted and my price range and I told them and they had me waiting for 2 hours. They shook my hand and told me “sorry there is nothing on that price range” so they waited 2 hours to tell me they didn’t have anything on that price range.
Never be afraid to walk out. Everyone who is going to a dealership should say that to themselves 1000 times the night before they go and write it on there hands before they go in. Went into a ford dealer to upgrade on a lease; we got to hour 2 or 3, the very end, and he says at the end I have to pay $600 for "prorated mileage overages". I told him I didnt want to pay that and said we are done here. Get stopped on my way out by his manager and wa la, I dont have to pay it. There are soo many things they try to nickle and dime you on that are really no skin off of the dealer, or the manufacturers back.
I guess in my case specifically it's the times where you have signed 15 different papers and are moments away from getting your keys when a few "administrative fees" come up at the end.
wow thats crazy! can I have an interview with you about this?
I wouldn't call mileage overage fees nickel and diming you those fees are discussed and agreed to when you sign your lease agreement
@@mccrarysamuel "Prorated overages" is charged to you when the dealer assumes you would have gone over your mileage had you kept the car till the end of its term. Car had 2500 miles left on its lease with 4 months left, so I was not over. They average your monthly miles, take that number and multiply it by the remaining months you have and that is your prorated mile overages. It's to screw over people who turn in early on manufacturer early bird return promotions, but is optional for dealers to charge, especially when the car isn't over yet.
Viola
Mazda in general has been a nightmare to work with. I bought a new ND and I've had to go to two different dealerships for transmission issues. The dealer that sold me the car refused to address any issues, stating "that's how Miata's are." The second dealerships replaced the trans, and it took them a 6 weeks to do so. I got the car back with more issues than the original transmission. I contacted them about the issues, never received a response. Mazda cooperate called me back the next day and said I was no longer allowed to go to that dealerships, due to my complaints. Still stuck with a new car, with a supposed warranty that they're refuse to honor. I've had issues trying to lemon law it in TX, because I am back were I bought the car and they still are telling me that's the way Miata's are. I guess not allowing you to shift into 2nd gear and vibrating so much that it jumps out of gear is, "just the way Miata's are."
Zephyr R&D film your issues and post them online
@@YuriTereshyn Hey Yuri, will do! Though, I am not an anomaly. There is plenty of documentation online, in videos, and even Miata tuners looking for a resolution. It's time for a recall if you ask me.
Zephyr R&D nothing matters if you don’t have proof
Well that puts me off the ND
@@YuriTereshyn Video proof would only be applicable if Mazda was/is willing to do something about it...
Dude you are the real deal ,so clear and unpretentious,I learned a lot listening to your Tutorials,keep doing it.
I was 1 of the USAA designers who worked on the car buying experience. Everything you point out is real. I used the service to buy a used BMW from AutoNation in Louisville TX. I used the certificate from the bank to buy and the FI manager was chanting me. He said well, we're not going to make anything from you so can you at least buy the $3K warrantee? I said no to all add ons and hated me all the way out the door.
Bought a new Benz from a dealer in the north subs of the DFW area and the F&I manager would not shut up until I bought tire, wheel, and maintenance warrantees and pre-paid maintenance. I almost left but I kept firm and bought nothing. I hated the experience of buying a Benz. 8 yrs ago at the F&I manager at Northfield Benz tried to get an additional $1K at closing for no reason. I walked out and he chased me down. In the end, he supposedly ate the $1K. At a BMW around Hinsdale I walked in with shorts and tshirt and the sales guy looked at me and walked the other way. I bought a new 5 series from a nice sales lady there and in the end, he was pissed he passed me by.
thats why you buy a car from a loving car guy owner who is honest and you are alright with fixing minor problems but you know the car has been looked after
I agree with you almost every single person to person car buying experience I've had was the best. But certain car models have a very low ratio of personal sellers and that may be impossible for certain people to do.
then you find out they have a bank lien that was never paid when the repo man comes to your front door and is towing it away.
I bought my Audi A6 from an elderly retired astronomer. A few minor dings and marks, but beautifully overserviced with only 3,500 miles a year use. Like a good auto transmission there should be no G-shock when changing owners. P.S. I've found middle-aged owners the most deceitful when selling second hand cars.
Rx7 and Rx8 owners take crazy good care of their cars. Of course, if you want to buy one, you already know what you're getting into and understand that you will be the car's new mechanic.
But yeah, I have yet to see an rx8 or rx7 that has been neglected. They're all babied.
I can't endorse this idea. Iv'e bought vehicles that looked good and drove good, came with their owners, "honest", review, that turned out to be garbage. Lesson learned!
I recommend everyone look up your state laws on car purchases before you buy from a dealership. The Uniform Commercial Code (UCC) covers vehicle purchases and includes specifics like what constitutes "offer and acceptance" and how taking money from you is essentially locking in a deal (there are exceptions, so look it up). If they try and change things after and agreed upon offer and acceptance, you have zero obligation to accept the updated terms and you can potentially report them to your state's attorney general. I'm not a lawyer and I'm not suggesting everyone should run to the authorities every time they encounter something they don't like, but KNOW YOUR RIGHTS! If you know it's wrong, be empowered to do something about it. Print out the laws, highlight the relevant parts, and stay calm and collected so you can show them what they're doing is wrong and possibly leverage that to get more from them.
Finally, consider the integrity issue-- if they're willing to lie and be dishonest during negotiations, what else are they lying about? I once saw a dealership sell a rebuilt (aka branded salvage) title as clean because it moved across state lines and lost the branding in the process. Carfax didn't catch it at the time of sale (the dude had the print out of the Carfax from the sale date) but it eventually caught up and showed. The same dealership refused to take the car in on trade from the guy! I don't know what happened, but I think he got in touch with the state AG.
Question? IF your state has a 72hr contract law can that be used to reverse a car deal??
Always sue or report. Only language they understand.
@@orbitalair2103 maybe, but it depends on the stipulations and limitations of the law. Your state's bar association can often connect you to a local lawyer for an inexpensive half hour meeting (like $25 or free). I am not a lawyer and don't want to give you bad advice. Definitely check out your state's laws online.
My buddy bought a truck from a prominent and highly rated truck dealer in Chillicothe Ohio. It was a GMC 2500 and It had some minor problems, a few switches didn't work inside and the driver side heated seat didn't work, but the truck had a highly modified engine that kind of made up for it, and was priced accordingly. He was looking for something that could pull a large boat or RV at the time, so it seemed like a pretty good deal.
Come to find out, the interest rate he accepted (Was only looking at the monthly payment) was in fact, higher than most credit cards, and that's with him having a very good credit score at the time. Strike one.
Within the year, the transmission showed signs of failure, and ended up dying in the winter (Albeit the supped up engine and towing heavy shit probably didn't help, so I won't hold that against them). After swapping out the transmission with a brand new one and driving it another 3/4th of a year, he took the truck back hoping to refinance/trade for a smaller truck, as he no longer needed to haul trailers anymore. They let him test drive a Ford F150 which made it about 100ft (Literally off the lot, accelerating up to traffic speeds) before it started misfiring, shaking, and sounding like it was about to blow up... Strike 2
The Dealer tried their absolute damnedest to still sell him this ford truck, basically begging him to stay until the appraiser could look at his truck. (Remember same place sold it to him a year and 3/4ths ago) They ended up offering him about 1/8 what he paid on the truck to begin with... Furious my friend tries to leave, when they DEMAND compensation for damaging the Ford. He refuses, and that's when they threatened to call the police on him if he doesn't pay for/buy the ford pickup that failed on him during the test drive. He tells them to fuck off, leaves, and the Cops never came a knocking, although he still sometimes gets bills from this place for the Ford, despite the fact it was sold months later. (I assume bandaid fixed.)
That’s one crazy scary story! My worst nightmare.
Was looking for a 3 year-old Lexus RX 350 for my wife a few years ago and found one online at a Lexus dealer 1.5 hours away. Pics online looked good so I made an appointment to see it after verifying with the salesperson that there was no damage to to car. I show up for the appointment and view the car. Smashed drivers mirror and many dents and scratches. I complain that I came out of my way to see the car based on their word that there was NO damage and was told to F off, take it or leave. I left. I called Lexus Canada to complain and they did not care that this dealer was sullying their reputation. So I emailed the president of Lexus Canada and they also told me to F off. Guess how many times I’ve been in a Lexus dealership since.