Zoho Desk - Customer Service
ฝัง
- เผยแพร่เมื่อ 7 ก.ย. 2024
- My name is Lior Izik and I am a Business Coach and a Premium Zoho Partner located in Toronto, Canada. Our company provides various Zoho and Business solutions. More details on our website www.amazingbus...
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You are the best, man! What would I do without you!
Thank you brother Vega! I miss you.
Thank you for the great explanation!
Thank you 🙏
Capo!!! muy buena!
Does this work with internal client support? Or is there another solution for that?
Yes you can use desk for internal or external clients
Thank you for the great videos! I’ve always wondered if it would make sense to put all of our sales people on Zoho Desk, rather than CRM because their job as sales people seems like it’s really just running a helpdesk, what am I missing?
Thank you for the kind words Jason. If all they do is helpdesk then Zoho desk will be a great system to work with. If sales is involved then Zoho CRM is the right tool :)
Hi
i need your help in creating escalation SLA for below steps
when the new ticket is assigned or customer reply the it should automatically get assigned to agent A
if agent A dont resolve the query with 2 hrs then it should get auto assigned to agent B
if agent B also dont resolve the issue in next 2 hrs then it should get assigned automatically to agent C
agent A ontime assigned
agent B after 2 hrs from ticket is created
agent C after 4 hrs from ticket is created
please let me know step by step process to implement same as i tried many times issue is getting resolved .
Hello Nikita, we answer short questions on the channel. Not complicated questions. You are welcome to work with us on a hourly basis or work with zoho support on the issue. Sorry I cant assist more here.
Great information, Lior. I work for a company that has Zoho one and I am one of the admins. I would like to ask you about getting CRM & Desk to work synergistically.
Bryant McNeil sure. Book time. There is a link in the video description.
Can Zoho desk be used if my customers are calling us for service. They are not going on our website to generate service calls. Our service will usually require a home visit by a tech. If not Zoho desk, which Zoho app would be best to handle this type of service business?
Yes Zoho Desk will be great for it.
But seems Zoho desk is based on emails , but most cases the report for request services is from phone call not email, how can we go about it ?