Help desk and live chat: The integration to provide best customer service

Micheal Jeshua Aswin R-Manager, Customer Support, Zoho Desk-and Imran Aslam-Lead, Product Support, Zoho SalesIQ compared the pros and cons of help desk and live chat software during an interactive webinar session.
They'll also discussed how the tools can provide a wholesome support experience, the need for their integration, and the additional features and benefits these two offer.
Session agenda:
00:00 Intro
01:43 Why does customer service matter?
06:20 Zoho Desk - Overview
17:03 Zoho SalesIQ - Overview
32:57 Zoho Desk-SalesIQ for comprehensive support experience
43:39 What else do users get out of the integration?
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