Did I get SCAMMED by GameStop?
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- เผยแพร่เมื่อ 7 มิ.ย. 2024
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Chapter Titles:
0:00 Ordering from GameStop
2:41 New 3DS XL
4:56 3DS Shell Replacement
6:48 Pokemon 151
7:12 GameSocks
8:15 PS4 Pro
12:01 Switch Lite
14:02 Kirby & Switch Dock
15:14 Steam Deck
17:31 PS5 Digital Edition - วิทยาศาสตร์และเทคโนโลยี
I don't normally comment on videos, but this makes me sad. I worked for them evil overlords for 4 years and I know that the consoles I took in I personally deep cleaned and tried my best to package them in a way that I would want them packaged if I was receiving them. I used everything from bubble wrap and foam inserts to packing peanuts and packing paper to secure everything. I took a lot of pride in my job but GameStop as a company cared more about the bottom dollar than morals and standards. I loved my regular customers and wouldn't trade the experience for the world, but I'm so glad I'm free.
We don't blame the management, we blame the CEO's burning their own company down from within like a crooked sun.
Nice who cares
@@reverseshin not all CEOs. CEOs who created the company and brought the company up typically do care and genuinely try. The problem is CEOs who are put into power later down the road when the original creator(s) steps away. I'm technically the CEO of my company (but I'm the only employee lol) and I do very much care, and despite the way it sounds, a very large number of small mom and pop businesses technically have a CEO.
GameStop employees were always the chillest.
There is such a big difference in companies that are sold over & over. Imo when they sell the first time; a majority of the “magic” that made a franchise successful is gone. The employees feel betrayed & distant from their new bosses. Particularly when the new boss takes the “we’re gonna be more profitable no matter the cost” attitude.
DS shell swaps are no joke, the way the ribbon cables have to pass through the hinge is a nightmare to both take apart and reassemble
I knew when he said "housing for 3ds" it was gonna be hilarious. I do them all the time but they are not for beginers, the hinge is hard until you figure out how it works.
The second he brought out that new replacement shell for the 3DS i was like "He is so gonna break that" and rest assured, he did lmao
I was in the same place before and "oh", after couple of hours I was on the edge because that hinge is some kind of devil invention
Pretty much all the Nintendo consoles with a hinge are a nightmare because of how they route the ribbon cable for the screens. I've done a GBA and a DSi XL housing replacement and both were frustrating as hell.
had to find this out the hard way with my DS Lite 😭 its currently and probably forever sitting in a box half-swapped now lol
yeeaahh I've done multple DS screen repairs and a few shell swaps so when he said he was just going to casually do a shell swap blind as if it was going to be easy I actually laughed. Not surprised he broke it when he didnt look up anything about it beforehand.
Ex manager here to shed some light on Refurbished vs Pre-Owned
Refurbished consoles are consoles that are traded into stores that do not fully function.
Pre-Owned means that it functions.
At store level, we have very limited tools to clean consoles and controllers - metal picks to get the gamer gunk from the creases, electric dusters for the vents, sanitary wipes for the shells. We (when I was there from '13-'20) didn't have any means to open the consoles to deep clean, and were discouraged from doing so. (I remember in 2015-17 that we were encouraged to use scrub pads on the glossy plastic to buff out the scratches; in 2018 and on they had us charge guests for stickers to place over deep scratches in any plastic; if pieces were chipped off externally we would have to deny it.) When consoles are traded in, they have to have not been opened (even if it was to clean the internals or do at-home repair), have to have first-party peripherals (can't trade in an off-brand Xbox controller with your console), all necessary cables to operate (power, HDMI, charging cable if necessary), and it must be able to be factory reset.
Many stores are laxed on what they take in. Many stores get overly busy and forget (intentionally or unintentionally) to clean their consoles.
What the hell happens at the refurb centers is a mystery and a shitshow; sometimes it's alright, sometimes it's cursed.
Hope this help shed some light.
In my experience buying not new consoles from GS (and I have bought several from them over the years), "used" means they bought it from a customer in store after testing it, at best wiped the dust off the case, and then put it in a box and sent it to the warehouse to be stored until it's sold online. "Refurbished" means that the store employee found problems when testing it in store, but decided to buy it from the customer anyway. I've always had much better luck with used than with refurbished. Knowing that a console had problems at one time, and trusting that the GS refurbishment team was actually able to fix said problems, is always a bit of a gamble.
Surprisingly one of the best deals I ever got on a console was from GameStop. Back in late 2018 maybe early 2019 they had a GameCube bundle that was a GameCube 2 controllers, and a copy.of smash bros melee for $99. I thought it was too good to be true but risked it anyway and sure enough I got 2 oem controllers, a copy of melee in the box and the console. The controllers were fairly well used but still decent enough especially for the price as this was right after smash ultimate came out and finding oem controllers was near impossible.
I am betting that deal was on the website by mistake as it was taken off a couple of days after I bought it.
Former GME employee, they were supposed to put brown paper and air bubbles before they packed and shipped those. Pretty poor job from the employee who worked that day.
Hack that 3DS and add all the game ROMs on it, it'll be AWESOME. P.s. you did NOT read this from me.
It’s so dope because when I get off work and go to take a shower, always a new upload. It’s perfect timing
6:09 the 3DS and actually along with the DS is pretty hard to dissemble. They literally require someone who's used to opening the machine and i do not recommend people who never done this to do the same.
I had a DS with broken Touch Screen and ended up with more broken system after opening it
So no, you didn't get scammed by gamestop..again.
It's been so long, I don't remember the last time I've *been* to GameStop. I think the last time I've been in a GameStop was probably when GOW 2018 came out
The way gamestop does same day delivery is if they have the item in stock, an Uber each driver will pick up the item from your local store and deliver it to the customer. I've done several of those myself.
Hey Austin! Former Assistant Store Leader here, so yes the refurbished ones come from the warehouse and the pre owned ones come from the stores. We would just check them to see if they work and that’s it. Quick format it and put it away. Now the process was that they were on “hold” for a few days when we can put them out to sell them. The process was to take them out at the end of that hold period and clean them. My store did so very well BUT let’s say if the ps4 comes in and it doesn’t work or scratched or with stickers then it’s considered “defective” we would send it back to the warehouse to get those refurbished. BUT those pre owned ones are intended to be sold only in store that’s why there’s no packaging when shipping them out we’re supposed to open the box and fill it with “protective” paper wrap lol
But mind you we would ship from store to store to equalize the quantity of each console and some of those were done from other employees from other stores. So yeah, big recommendation is just go to the store and check them out, there’s always a test station for the consoles if you’re curious. But yes go PRO, it helps the employee a ton
At 7:30 Dude has Mannie Fresh just hanging out on his sofa while he opens boxes....😅
I can always count on your videos to deliver high energy and interesting content.
0:02 - this is in Huber Heights in the Dayton, OH area. I live about 10 min away from this exact store on Brandt pike. Amazing!!!
Wait what screens are in the 3DS? Are they IPS upgraded ones that are hard to find or the older panels
As someone who was a shift manager till lockdown can confirm pre-owned consoles go through min testing usually no deep cleaning and are just stuff in boxes as it was shown in the video, then shipped out as requested.
If your wondering Evan, The Pelican Case is for Air Travel. You will see it used by people and Groups that go to conventions for Tournaments, both Competitors AND Tournament Hosts.
havent fully watched it given i had the EXACT issue happen when trying a screen replacement.. the moment Austin said on the 3DS Shell swap "ohh this looks easy" i knew what was about to happen. to see the jumpcut to "i broke the 3ds"... :D it's soooooo damn easy to crimp cut tear etc that damn ribbon! happened to me twice trying to replace the top screen on an "Old" 3DS XL " A Link Between Worlds " edition
6:14 I can’t believe four minutes later in the video he manages to break the damn game system without even being able to refurbish it
You could also make a short on replacing that switch lite's buttons and control sticks with gamecube colored ones!
Very, VERY random... but the Game Stop picture you used is the game stop in my hometown lmao
I've got a 2012 MBP Retina that's limping along, but has a translucent orange case like those dBrand plates. I dig it.
12:25 I was actually playing New Super Mario Bros Deluxe on my Regular Nintendo Switch while watching this video lol
Kinda new to the channel and wondered what you guys do with all the items you purchase after you are done with the video?
I got really lucky with my certified pre-owned purchase from GameStop. I bought a PS4 Pro and an Xbox One X. They were packed loosely, but both worked as expected. However, the PS4 is missing a rubber foot, and the rear USB port is messed up, but can be fixed. It also started overheating immediately. To my surprise, it was completely clean inside, as if someone took it apart, dusted it, and put it back together. Whoever did it, did not reapply new thermal paste. I already had thermal paste, so I just did it myself. But the average person would think it's defective and would not know what to do but to return it.
“It’s the New York Mets” why did this make me laugh harder than it should
Do a short full video of the switch lite shell, I've been on the fence about that exact shell and upgrading to gulikit sticks at the same time, would be awesome to see a slightly more involved video then a short even if it was like 5 min
The steam deck case looks exactly like mine. Got mine in june 2022 when i preordered it
I need to know where you got that minimalist squirtle shirt
It's insane how little you save vs a new one with all the risks invloved
Why does this guy wants to keep getting scammed? He's done this soo many times and you'd think he learned his lesson by now. /s
Edit: /s
It's good for views, why would he stop?
Views bro, views
yet here you are XD@@skykvlt
Because views
Because we keep watching them lol
I actually have that CaseMatix case (not from gamestop), and it's a high-quality case. Well worth the money if you travel with your XSX a lot.
Have you checked the hdmi cord they gave you for the ps5 to make sure it’s the one you’re supposed to use for them
Current GS employee here. The first couple of boxes were packed poorly. The PS5 Digital was definitely a GSRF console which is why it was packaged better than the PS4 and Switch Lite.
I will say in my experience we kept the best looking consoles to be sold in store. The reasoning was two fold, in store sales of consoles unlike shipped consoles affected our store numbers. The second reason was because if we sold bad consoles in store we would usually get a return which once again hurt our numbers. So yeah, if possible make sure to purchase in store.
I knew the moment i saw the custom covers Austin somehow was gonna break that perfectly functional new 3ds 😢
The issue with the flicker on the PS5 may have to do with the VRR settings on it. I have had mine since launch and it started flickering until I turned VRR off in the settings.
I would have thought it was the refresh rate.
It also looks similar to what would happen if you have a flaky HDMI cable, but I assume they would have tested another cable.
I ran a store for a year. Yep. Pre-owned come from stores, so it 100% depends on the store you got it from, and some minimum wage employees care more than others whem packing your order. Sad to see...
I live in Canada and order often from Gamestop... it's night and day with the USA lol when I order stuff it's exactly as described and in amazingly sturdy boxes and super well packaged to protect. I don't understand why the US GS does this and not the Canadian one (at least in my area/province)
“I’ve never opened a 3ds before”
Oh sweet summer child, today you shall learn the pain.
austin in the poster set you also had booster packs
i worked at gamestop and at my store when we got a console traded in we packaged it ourselves then it was left in the store on a hold then sold to public
As someone who recently took apart and reshelled an old 3ds I instantly knew how screwed you were when it came to the ribbon cables. I cringed extra hard when you said you were flying blind without proper research.
for gamestop pro do i need to input my personal data because i don't trust them with my data
What game was used to test the ps4? Looks interesting
I’m honestly impressed the 3DS came with an AC adapter since they didn’t actually come with them new.
When ordering from gamestop online. It will either come from Grapevine tx (their hq) or a store, in your region. Either way, theyre qc is shit.
I have those dbrand plates too
The bonus with the 3DS is that even the camera footage kind of shows the 3D effect. Hopefully after the Switch 2 they release a Virtual Boy HD!
Worked at Gamestop recently, they have very low hiring standards because its such a high turn over. A lot of the people they hire have 0 standards for what a clean console is. When I cleaned the preowns, only ones I could get near new (surface scuffs on shiny consoles the usual issue) I wouldn't send to the warehouse. My coworker would basically take a rag to the surface and that was it. The amount of gunk I'd pull from seams when I'd find them was insane. Some were so bad I wouldn't have even taken the trade.
So here in Canada, they're not even refurbished anymore. They either work when they come in or they don't take them anymore. I was told that by Gamestop themselves
When I’m about to get something from GameStop I see a video like this that reminds me why I haven’t bought ANYTHING from them for 7+ years. Then I get the item somewhere else.
I use to work at gamestop. The differance between referbished and preowned is just the amount of $ the customer would recieve from gamestop when trading in a console. The customer would get less if their console had cosmetic flaws, broken/missing items, or broken hardware. Pre owned consoles passed all the test/checks and did not need to be sent back to the warehouse for fixing up.
The seal in the the back of that Nintendo Switch NOM is from Mexico 😂
As a former GameStop Employee, Refurbed Systems come from the Refurbishing center, and Used would come from store trade ins that were well enough conditioned to sell. The store are supposed to clean, test and hard reset the consoles.
I'd rather have a boss like Austin Evans than the boss I have now
The hdmi from game stop is lower than 2.0 that is why it has an issue with video output. I know that cause when i got my first ps4 pro the hdmi given to me is not 2.0
I did the same thing when I did the shell on my 3ds won’t boot up without the front camera or speaker 😂
07:08
I had the 90s Version of that poster and, I think, my aunt even framed it. That was bougie af!
The series x comes in a foam padded box that has a hinge and will work as a great travel case.
The consoles might get scratched in that no safety pancaked box 😂
I have done that shell swap on a switch lite
The thing to understand about Gamestop, coming from a former Employee - There is no standards in place, and everything is dependent on the base Employee, and how much work they care to do on a given item.
At my store, we had a good manager and we took the time to clean and test most systems well. However, other stores in our district where more relaxed, and didn't do as well in that field. Some managers told their employees to buy whatever came in the door. My manager told me to turn away anyone who was trying to sell us garbage. The whole company seems to have that problem.
So seeing how bad the quality of the shipping containers and most of these items were, are you gonna go as hard on them as you did DK Oldies?
sick video man. i love your channel!
Wow! The same video this channel has been making for the past two years! Amazing originality!
I bought two switch lights for 130$ last September. They are still working amazingly and glad I got a deal. Favorite thing to bring to work.
The case for the steam deck is gray because its the 512gb version, the 256 and 64gb cases are black inside.
I got the regular size new nintendo 3ds and got some cool plate swaps for it. I love it so much more than the XL version.
You guys are keeping gamestop alive with videos like this. LOL
GameStop Refurb comes from the warehouse after being worked on they have extra packing that the stores don't get for the Used consoled. I work at a GameStop and we are supposed to clean the Used consoles very well and make sure all cables work. I know my store does. But the packing for and is that, they just don't give us the fillers at all.
I got scammed with the duel sense edge with the white part it had bubbles in it which overtime traced down and mess it up
19:57 HDMI cable might be throwing it off
I'm impressed at how consistent GameStop is with their inconsistency. One day, they could be selling a PlayStation Classic Mini for $29 like I got and the next a New Nintendo 3DS XL refurbished for $219 like Austin got.
This comment makes no sense ? How does ordering two different items have anything to do with inconsistency? You didn't order the same item he did so what's it matter ? Honestly a L comment
There wasn't an actual release for the ps mini. That's why it was 29$ it's a 3rd party item, the 3ds XL was highly popular , and they over price everything so my thing is your comment was an L boy
@@therealsensei168 You clearly misunderstood my comment which is why you're wrong about so many things in your own reply that makes no sense. What does "3rd party item" even mean? The PS Classic Mini was $29 because Sony overproduced a product expecting to bank hugely on the nostalgia of the PS1, originally priced it similarly to how Nintendo priced its mini consoles, and when that failed miserably GameStop and what other stores that actually carried it marked it down extremely in an attempt to get rid of their overstock, with the aftermarket prices only skyrocketing long after production ended and people realized that after hacking it it was actually a decent Raspberry Pi-like emulation machine. The 3DS XL and the New 3DS XL also weren't exactly the most popular variants of the 3DS which, while decent selling, wasn't exactly a console that sold like gangbusters.
So like I said, I'm impressed at how consistent GameStop is with their inconsistency. Make better and more sincere attempts to understand someone else's comments before you make your own L replies, BOY.
So when I was working at gamestop those consoles usually come from store. We test the disc drive and make sure the console connects to wifi. We also test the controller on our system to make sure the vibration works and there’s no stick drift. Also when it comes to the cosmetic part of the system as long has the scratches aren’t deep we have to take it in. 😊
The orange ps4 controller is the sunset orange color, and was released september 23 2018, i like it
If possible if your near you try going to a disc replay and do some tech shopping
When someone says “I work for him” I literally lost it 15:06
Man, that first unboxing made me search for my new 3ds xl and boot up Persona Q lmao.
I understand Austin's depressed "oh" when he learned that the eShop closed
“Sock it to ya” was right there.
The PS5 did look like a cut above the rest. Did it say on the box what location it came from? Maybe you could order some more consoles from that particular location and see if they treat all their consoles the same way
im trying to figure out how the video logo is different on my playstation and my phone
I am wondering if the PS5 was shipped with a HDMI 2.0 cable and not a 2.1 Ultra High Speed cable, and thats why you had to use a 1080p monitor. I got a switch OLED used from game stop, and it was in MINT condition, still has Nintendo factory warrenty on it as well.
I worked for GameStop for 8 years, and the used consoles that are traded in are either deemed to be in "good" condition and the store will keep them to resale without cleaning or extensive testing. If the console is deemed to be broken in some way, the store sends them to the warehouse to actually be refurbished (which the quality of which can vary depending on how thoroughly a particular employee gets with it). I would always rather have a home console from the warehouse, however they use a lot of 3rd party parts for repair (looking at joysticks) which make the handheld consoles a bit riskier to get from the warehouse.
I used to have a 151 poster when I was a kid! Lol
I worked there the take the pre owned console directly out the customers hands and throw it in a box on the shelf for sale😂
3DS XL is great for homebrewing, i love mine for SNES and even very basic N64 emulation. As for my own stuff, i've bought maybe 2 systems from gamestop since 2010, a fat PS2 that still works like a charm, and a black 32gb Wii-U that again works like a charm. Both had very minor blemishes but were completely functional, and the Wii-U hadn't been banned from online use.
that ps4 pro would have been sent to be refurbished in the store i worked at. We were always told to only accept what we would expect to be able to purchase. Hands down I probably had the best experience at gamestop than most folks.
Yes, GameStop is selling "new" refurb 3DXL consoles for more than the priced that they originally sold for because they are now considered "rare". Most of them are in _horrible_ condition because they were acquired via trade-in for a $50 discount towards a new Switch years ago, mostly from people who weren't old enough to drive, and then sat in a warehouse until they could sell them for major upcharge. This is a common profit strategy for GameStop.
I picked up a PS4 Pro from FB marketplace for £60 recently, it worked but they obviously thought they were scamming me as it sounded like a jet engine if you played for 2 minutes. Not sure what they did to it but the heatsink and fan were covered in oily fibres, after a clean out and new thermal paste it works great 😅
the way the ps5 was packaged was from the warehouse, they do not send those packing materials to the stores
I miss him saying "Hey, guys! This is Austin!"
Yea they got all snowflake cause there's girls too so he probably felt like it would be insensitive but it's just dumb it was his catch phrase
I worked at GameStop from 2018-2022. They do have expectations about how consoles are suppose to be cleaned and packaged. However, stores are only allowed to use so many hours of labor, so people tend to cut corners.
Also, “refurbished” doesn’t always mean “refurbished” from GameStop. Like that steam deck, for example, stores are probably not allowed to sell them in store, and are required to ship it to the refurb center.
If a console is traded in, and it’s gross, you can send it to the refurb center for them to deal with lol. It could even mean the chord needs to be replaced.
Austin: "shell replacement for New 3DS XL"
Me: oh no you sweet summer child...
FYI they didnt include a charger with the 3DS XL. You had to buy it separately.
I’ve personally been scammed by GameStop on an iPhone 8plus bought it out $800 and apparently it was still owned by AT&T and owed $645 so i would’ve had to pay that much extra just to use the phone!!
You didnt mention the star wars ps4 was supposed to have a matching star wars controller.