FREE ITIL® 4 Foundation Exam Question Flash Cards 5
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- เผยแพร่เมื่อ 15 พ.ค. 2024
- This is the fifth and last video in a small series of 5, which aims to help you prepare for the ITIL 4 Foundation exam. It contains 10 free mock exam questions in a flash card format, which are discussed in detail to give you a better idea about the right answer.
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Further resources of interest:
• ITIL 4 Foundation Exam Preparation Video Series: • ITIL 4 Foundation - Fr...
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• ITIL 4 Foundation exam quiz: valueinsights.ch/-itil-4-foun...
• ITIL 4 Foundation Study Guide: valueinsights.ch/-how-to-pass...
• Claiming your cool ITIL 4 Foundation digital badge: valueinsights.ch/-how-to-get-...
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Your Value Insights Team
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0:00 Question 1
0:42 Answer 1
1:49 Question 2
2:01 Answer 2
3:25 Question 3
3:39 Answer 3
5:38 Question 4
5:54 Answer 4
7:15 Question 5
7:30 Answer 5
8:36 Question 6
8:50 Answer 6
11:02 Question 7
11:16 Answer 7
13:00 Question 8
13:16 Answer 8
14:50 Question 9
15:05 Answer 9
16:02 Question 10
16:29 Answer 10
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Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: learnify.anewspring.com/do?action=viewProduct&id=1 - 5.5 hours of videos, official exam and 7 mock exams simulations included.
Thankyou for the video, im doing some last minute test/revision for my exam tomorrow. Its great you explain the reasons why the other answers were incorrect.
Glad you found it helpful.
All the best for your exam. Let me know how it went!
Best Regards,
Alex
Hey Kimmy, are you a certified ITIL practitioner now?? I believe you are 🍾
Thanks for these!! I scored a 95% on my exam today! Your videos were great to have when I was just relaxing after work and needed some quick revision! I hope you succeed and get more viewers.
Congratulations and welcome to the community 👍 glad you rocked the exam and that our videos were of help to you.
Thanks as well for the kind wishes. We also hope, that we can make the whole ITIL 4 topic more interesting for a broad audience.
All the best,
Alex
How did you get a 95 when there are 40 questions?
@@DisappearingBoy2010 38 correct out of 40 questions is 95 %. ( 40 questions 100% , 4 questions 10% )
I'm currently taking the ITIL 4 Foundation course and find it very hard to study. These videos and the ones going over key factors have made it so much easier. I'm taking my exam tomorrow and am very confident because of these videos. Just wanted to say thanks for all the help.
You're most welcome and I am happy that you liked our videos.
We really hope that you will pass the exam.
Let us know.
Cheers,
Alex
Great content! thank you for putting it up!
I passed with 95% today just by watching the course and exam questions a few times.
Wow, very nice score. Congratulations and welcome to the community.
I am happy, that our videos helped you pass with such a great result and appreciate your feedback very much.
Cheers,
Alex
Thank you Alex for these videos. These helped a lot to me in the preparation and I passed my exam today !
Hi Manisha
That is awesome. Congrats and welcome to the community 👍
I am really glad that our videos helped you.
All the best,
Alex
An excellent series, thank you very much for it!
You are most welcome 👍 and thank you very much for your feedback.
All the best,
Alex
Thanks for this set of 5 videos - found them really useful and loved the format, really helped keep studying for the exam from getting boring. Went through them a few times to consolidate my revision and was incredibly valuable to get some familiarity with the types of question and into the thinking pattern. Passed today.
Thank you very much for your kind feedback. Much appreciated.
We are happy, that our videos helped you pass the exam.
Congratulations and welcome to the club :)
Cheers,
alex
Hi Alex, you have done an awesome job in the training material and the flash cards. It was really helpful. The training content is so crisp yet covers the required details. I cleared the exam after revising from your slides. Thank you for all your efforts !
Hey Mancy
Thank you so much for your Feedback.
I am really happy, that our videos helped you pass the exam.
Best regards,
Alex
Thanks for the questions. I found the questions in parts 4 and 5 much harder than the first 3 parts. Got my exam tomorrow. Hopefully I will be okay...
Hi Martin
Thanks for your feedback. You are right, they might be a little harder and during the exam there won't be many questions on this level.
Bost questions are on Bloom's Level 1 and some others on Level 2.
All the best for your exam.
Let me know if you have any other questions.
Otherwise, keeping my fingers corssed.
Cheers,
Alex
Thank you so much for this series, I passed my exam an hour ago!! 🙌🏽
I've saved them to so I can always come back and reference in future. ITIL is such a great certification. Continual Improvement is always applied! 👌🏽
Hi Kgotso
Congratulations and welcome to the club 🎉
I am happy our videos helped you and that you saved them.
And I fully agree with you. Continual improvement is key for everything.
All the best,
Alex
Thank you for your valuable videos :)
Hi Constantin
You are most welcome. Glad if I can help.
All the best,
Alex
Thanks alot Alex for all these videos... Just cleared my Exam 👍👍
Hi Akhil
That is amagzing! Welcome to the club :)
I am glad out videos helped you.
Don't forget to claim your digital badge once you have your PDF certificate.
All the best,
Alex
Hello, I just wanted to say thank you for the video series. I watched all of them every day up to my exam. Your practice questions along with me taking two other mock exams seriously helped me. I took a three day course and couldn’t really understand the information that was taught and by day three my head was hurting. By watching your video series, I was able to understand how to answer the questions on the exam and passed today. You’re a life saver! Wish you the best!
Hi Kyesha
I am so glad to hear :) Congratulations and welcome to the community.
And thank you very much for your kind feedback. Much appreciated.
All the best,
Alex
Thank you so so muuuuch!! Your videos were so helpful, i really appreciate your hard work. Thank you! I passed the exam - 95%!!
Wow, such a beautiful result. Great job and congratulations and welcome to the club :)
I am very happy that our videos helped you with that, and I appreciate your feedback very much.
Cheers,
Alex
Hello karolina, i'm actually studying to take the ITIL exam in two days, just wanted to check if the summary and the mock exams provided by value insights are sufficient to pass the exam as those mock exams were uploaded 2 years ago.
On a separate note, thank you "Value insights" for this amazing summary and mock tests, really informative and beneficial.
@@joykamel4073 You're very welcome. I am glad you found our videos helpful.
All the best for your exam!
Alex
maybe use a demo of where the info is being extracted from or diagram. nice structure but seems like im jumping between pages to refer to your answers
I just wanted to take a moment to say thank you for providing such amazing content. Your questions were incredibly helpful, and I really appreciate how you were able to connect all the dots and explain everything so well. Thanks to you, I scored 85% on my exam! my study plan was based on your introduction videos and coursera course.
Hi Hassan
I am very glad, that you liked our videos and my style. I am always happy when someone passes the exam with the help of the videos.
Congratulations and welcome to the club :)
All the best,
Alex
Thank you for these videos. Took the exam on my first try and passed 35/40. Studied the content in the book well but these questions still help to get a better understanding as you are also going over the theory.
Hi Ukko
That is great, congrats in the nice result.
I am happy, that our videos helped you with that :)
Cheers,
Alex
Thank you for your videos! I watched it 3 times and I passed the exam!!!
That is so great :) Congratulations and welcome to the community! I am glad that the videos helped you on your journey.
Don't forget to claim your digital badge :)
Cheers,
Alex
Wow! I am preparing for the exam. Hope it will help me out!!!
just here to say big thanks for your videos! today I passed the exam!
You're most welcome, Xiang. Congratulations and welcome to the club. I am glad that our videos helped you.
Cheers,
Alex
Watched these videos leading up to my exam and scores a 90%. These flash cards provide awesome sample questions and great review! I felt very confident going into the exam.
Hi Nate
Thank you for your great feedback. Appreciate it very much. And I am glad that you passed the exam with flying colors.
Congratulations and best Regards,
Alex
@@valueinsights Thank you so much!
Kind regards,
Nate
Well done!
Thanks a lot!
Thanks a lot! I have passed the exam with more than 90%
Wow, great result, Carlos!
I am glad our videos helped you.
Cheers,
Alex
Thanks for all you do. Just passed with a 90%. Mind blown lol
Hi Jennifer
That is great :) Congratulations and welcome to the club!
I am glad that our videos helped you achieve this amazing result.
Happy new year!
Alex
@@valueinsights Happy New Year!
Hi Alex, thank for making your excellent Course available. Question: Why don't you teach the Higher Level ITIL courses? It would be nice if you taught those classes also.
Hi Runner
Your feedback is very much appreciated :)
We did have some of them in our portfolio for some time, but the interest was not that high, so we decide to develop other resources (for example our full ITIL 4 Foundation eLearning including the exam as well).
Perhaps, if we see that working out well, we might invest more resources into the advanced courses.
Cheers,
Alex
I appreciate the easier questions after part 4 shattered my confidence
No need to worry, most of the questions are of the easier type, as they ask about terminology and basic concepts.
But you can get more mock exam questions here
valueinsights.ch/-itil-4-foundation-exam-quiz
and here
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
Best Regards,
alex
This is very helpful to achieve 80%
Thank you very much for your kind feedback.
All the best,
Alex
Great work
Thanks a lot!
Thank you. however, I note that it is easier for a native English speaker to take the exam. other countries have to first translate correctly into their own language and then answer the questions correctly. additionally allocate 15 minutes. if the material would be translated into other languages of the world, it would be easier
You are absolutely right. It is indeed harder for non-native English speakers, however, I always recommend taking the exam and course in English as translations are not always that precies.
Still, we are working on a german version of our course material. Perhaps even a French one, one day :)
All the best and thanks for your feedback,
Alex
@@valueinsights you present the material in a very accessible way. perhaps the best on TH-cam. thank you!
@@themustaahiska3086 Thank you so much! I am really glad that you think so.
It was always my goal to make ITIL as understandable as possible :)
Tell me how to remember the impact of different practices on value chain activities? For example engage plan etc? There are a lot of them ..thanks
Unfortunately, I am not aware of an easy way to remember all of that.
To answer those kind of exam questions correctly, it is probably best to study the purpose statements of the practices well enough.
This would ensure a basic understanding, which would help to relate the practices to the SVC activities.
All the best,
Alex
@@valueinsights thanks very much!
Thanks!!
You're most welcome!
@@valueinsights Most interesting thing was that none of the 50 questions you had on the cards was in actual exam, literally zero 🤣🤣 But I still passed so all good
@@ketovations I am glad you managed to pass the exam. Congratulations.
You see, the questions are taken from a huge pool of possible questions. So it might as well happen, that none of them show up during an actual exam.
All the best,
Alex
Thank you a lot for this videos
I just pass my exam
You're most welcome. I am happy, that you passed your exam. Congratulations!
All the best,
Alex
Taking the exam this Saturday
Keeping my fingers crossed for it. Let me know how it went.
All the best,
Alex
"Automatizing"
incident mngt initiates disaster recovery procedures? cool
It sure, can. Especially in case of Major Incidents.
But clear interfaces should be defined in the practice about who, when and how can initiate disaster recovery.
@@valueinsights hey what's up. I appreciate the series and the effort put into each video. any tips on how to correctly answer the "how x relate/support y" type of question? this is the sort of question that gets me almost every time
@@markganus1085 You are most welcome. I am glad you like them.
Those are indeed tricky questions. Probably the best advice would be to learn the purpose statements of each practice, so you understand what the goal of those is. And then you can relate that goal to the Service Value Chain activities with some basic logic.
E.g.
Q: How does the Incident Management practice contribute to the Improve activity?
A: Incidents are key to improvement activities, as they can show us what needs improvement.
Hope this helps.
Cheers,
Alex
Hi Alex,
Is it sufficient for me to pass the exam?? Really hopes it does....
Hi Autumn
There are many people who told us in the comments, that they passed using only our videos and some mock exams.
Nevertheless, I generally suggest to take an official course or at leas buy the book.
Our videos concentrate on the most important stuff, which is mostly enough, but they don't cover the full syllabus.
All the best,
Alex
Hi Alex!!! Passed my exam with 34/40! Thank you so much!!! Your tutorial & exam questions really helped me alot!!!
Once again, Thank you so much!!
@@seoulmaple5055 Amazing! Congratulations on your achievement.
I am happy that our videos helped you!
All the best,
Alex
I have a similar question in my mock test as Q6.
What does the service request management depend on for maximum efficiency?
a)compliments and complaints
b)self-service tools
c)problem management
d)incident management
apparently the correct answer is C, is this a mistake? I am very confused
Hi Vojta
To be honest, those answer options you mentioned confuse me as well.
At this point I suspect, that they are actually missing the correct one.
I checked the official mock exam set, provided by PeopleCert and found this question an the options are:
a) Compliments and complaints
b) Self-service tools
c) Processes and procedures
d) Incident Management
And in this case, C is actually correct.
All the best,
Alex
@@valueinsights Thank you so much for clearing this up, Alex! I have my exam on Monday so this helped me a lot. I have a printed version of this mock test from Axelos and instead of processes and procedures, they mentioned problem management. Thank you!!!!
@@vojtab.8731no problem at all.
Maybe you have an older version of the file. I know, that PeopleCert had to revise the mock exam questions a couple of times.
All the best,
Alex
I think you said "Outcome is the result of an activity" at the end of the question number 9. Should it be Output?
Yes, you are absolutely right. That is an Output. I noticed it too late and put a little note with an asterisk on the slide at the moment I said it :)
Cheers,
Alex
I heard that too. I think it should be output
@@DodgryGNewell7 Yes, indeed. You are completely right. That is supposed to be "Output".
Hi Alex
Hi Ahamed
My brain is mush but I also feel like that my ITIL training tomorrow will be a joke :)
Well, I hope that it will still be useful. Let me know how it was and perhaps also what you would change in it. I would love to learn from your experience.
Второй вопрос очень обманчив. Особенно если почитать вариант ответа D. Прям так хочется его выбрать. .
Thanks for the comment. It is indeed one of the harder questions.
But you can relate this question to the Continual Improvement Model, which also starts with asking the question "What is the vision?".
Because any improvement initiative, which we would like to implement (inlcuding optimization of anything), should alway support the overall goals and vision of the organization.
I hope this helps to clarify.
Allt he best,
Alex
@@valueinsights thanks!