ITIL® 4 Foundation - TOP TIPS to help you pass your exam
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- เผยแพร่เมื่อ 31 พ.ค. 2024
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ITIL 4 Foundation launched in February 2019, and was the first of the seven modules to launch in the scheme. It provides the building blocks that support your subsequent ITIL 4 learning journey. The new architecture of ITIL 4 introduced several new concepts, like:
• Service value system (SVS): will help organizations to facilitate value co-creation and provide end-to-end value for your service relationships
• Service value chain (SVC): are a set of interconnected activities that provide an operating model for the creation, delivery, and continual improvement of services
• Guiding principles: are at the core of ITIL 4 and helps professionals to adopt and adapt for their own specific needs and circumstances
• ITIL Practices: are a fundamental part of the ITIL 4 framework and provide a holistic vision for way of working
• Four Dimensions: represent perspectives which are relevant to the whole SVS, and are critical to the effective and efficient facilitation of value for customers and other stakeholders.
If you’re looking to take the ITIL 4 Foundation exam soon, this session will help! Over the course of an hour, our panel of trainers from around the world will share their top tips to passing the exam, and will show you how to apply those tips with selected questions from the sample paper.
There is a point to forgetting things after the completion of a course. I, for one, had some issues where I had an instructor that simply said, "memorize this" and then told us we would be ready after a 40 hour instruction period. I don't think that is valuable to a company that wants your skill and experience with ITIL. My biggest issue with the material is that terms are frequently named very similar to other terms, and there is an expectation to easily remember the difference. Since course completion I have been looking for a simple and practical way to retain the information so that I will be able to remember the core concepts and actually use them. My key takeaway from all of this (this video included) is that ITIL may be a great way to do business, but it definitely does not follow its own guiding principles with its information and instruction. Keep it simple and practical.
I had the same thoughts
This. 100%
😂😂😂
I hated the exam and the whole exam process. I scored 95% but I found the exam to be more of a literacy examination rather than a test of content knowledge. I feel sorry for those where English is not their first language. as for Axelos and Peoplecert - what a poor OT home examination process. I was left in such a fluster due to the high demands put on me by the proctor to change rooms several times to meet whatever silly and overboard requirement to take this exam. I have sat 9 Microsoft examinations this year without any of these pre-exam stresses - It was absolutely dumbfounding that such lengths were required for a foundation exam. Also, the Axelos/peoplecert merge is garbage and has caused the loss of my ITIL3 cert as well as my 2017 PRINCE2 practitioner badge and cert (yes I was keeping up with membership fees and CPD). for this alone - I will not take another exam that has anything to do with Axelos. simply garbage.
is your comment supposed to be helpful.... in any way ?
54:25 John made an interesting point. If the goal of ITIL 4 is to shape how companies work, but the people who take the exam typically forget most of it soon after they pass the exam, then how are they supposed to consistently apply the ITIL 4 principles if they forget what they are? :D
"The two U's don't go together" ... THANK YOU! In practice tests i was constantly getting those two mixed up.
It's nice to put the timing of the video, for e.g If I want to rewatch a particular person's tips on ITIL exam, then I don't have to rewatch the video and find out when the particular person has given information on a specific time.
Actually, I was looking for Vishal Vyas tips which were said on 14:52
I think you mentioned there's a white paper that includes 40 questions similar to those found on the ITIL 4 Foundation exam. I can't seem to find that white paper, would appreciate it if you can provide the link to it. Thank you!
Thank you for doing this!
Thank youuuuu
Hello and thank you for this great video !!
The question about the functionality offered by a service frustrated me. I immediately thought UTILITY when I saw the question but they way Claire explained the answer made me think she was going to say Warranty because “the U’s don’t go together, use and utility” so that made me completely rethink my answer and I began taking notes and going back to the beginning of the question to better understand. Turns out I was right from the start it is utility. I think that was a bad way to explain it. Utility will utilize the service, warranty is whether the service is warranted or needed.
Discussions related to question 4, specifically options C (Standard change), the book guidance says that standard changes are pre-authorized which could be an elimination point as well!
Watching this on 8/16/21 and I'll be taking my exam this evening. I think that this has provided a lot of clarity and I will post back if I pass my exam! Thanks!
Update: As promised I took my exam and I am proud to say I PASSED! This definitely helped! Thank you.
@@Castle2672 Many congrats on passing ITIL. May I ask how you studied / prepared for it and how long it took ? Thanks in advance.
@@sachinmainkar thank you! It took about a week to prepare which was a total of about 25/30 hours. I used TH-cam videos such as the series by Value Insights and uCertify!
@@Castle2672 I see. Thank you very much for your very quick reply. Much appreciated.
@Morgan Coker, Congrats! I just want to ask how many questions in the exam? and can you give me any good book or site to read to prepare dor the exam. Any suggestions will be aporeciated.Thanks!
Wow. Thank you for taking your time to do this.
Hello, Thank you for these tips! I find them very helpful. I do want to mention that it does not look like the APP is available in the US.
Please do this again!!!
@Akshay Anand: Hi Akshay. I am eagerly interested in ITIL, and would like to complete the certification very soon. Please explain does ITIL is in boom in the market in this Covid 19.
I have exam scheduled in the next week. And this video helped a lot. Thank you so much for this wonderful stuff.
Have you passed the exam?
Did you cleared it?
Very interesting. I would however liked to have seen original questions discussed and answered, as these questions were discussed in the course.
The sample paper questions and live questions come from the same bank. We can't give away the answer to live questions - it would people who don't watch this at a disadvantage
Replaying nowl.have a wonderful day
Hello, if you see this message, kindly answer this query: what is difference between Technological factors and Technology in 4 Dimensions model
Need "Keep simple practical" Itil!
Interesting
Good
can i ask you ? What is STEM meaning ???
Science, Technology, Engineering, Mathematics
I have an ITIL V3 foundation cert… studying for that was much easier. This is the worst experience I’ve had… your insistence on using word salad and trying to be tricky is jeopardizing your platform.
John needs a drink of water
John clear your throat
I thought Claire wouldn't stop talking lol
I think John should check with his doctor and get a lung scan.
I agree, it was awfully distracting.