Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: learnify.anewspring.com/do?action=viewProduct&id=1 - 5.5 hours of videos, official exam and 7 mock exams simulations included.
Thank you ver much for the kind feedback. I am glad that you found that helpful. While creating the videos, I als thought that it might be useful if the wrong answers are also explained to make it clearer.
This is truly a wonderful video series and I'm learning a lot. The spelling errors though, are multiple, such as here on the Known Errors question (where the answer is spelled with Know Error) at about 13:00. This "Know Error" spelling is used in the regular videos, as well. It's almost as if copy and paste were used again and again. Again, terrific video series otherwise. ❤
Thanks for your kind feedback. I did indeed copy-paste what I could to optimize the efficiency during the production of these videos. Although, we have tested and checked the content several times, it seems that some mistakes still slipped in. Unfortunately, TH-cam does not allow replacing the video without losing the views, comments and such. All the best, Alex
Have enjoyed the questions and the explanations around the answers. What would be great, is if each question has a point shown on the timeline that you can skip to if you get it right.
Hi Sean Thanks a lot for the great feedback. You are right, that makes a lot of sense. I have done it for Video 5 already and will do it for the others as well tonight. All the best, Alex
@@valueinsights I believe your videos have definitely helped. Do you think the questions of your 50 quiz is very similar in difficulty to the ITIL 4 exam? I thought yours had about 10-12 trick questions.
@@Jes1919 I am glad you think so. There were no trick questions in the videos. But I must admit that some of them were intentionally selected from the harder type. Most questions should be easier though.
Man, question 6 really got me. I didn't even consider any of the other answers but A. I hope this isn't the level of knowledge they'll expect of me, haha. So far I'm 26/30 though. As long as this is comparable to the exam I guess I should be fine. :)
Hi Kuma Luckily, there aren't many questions like that one on the exam, but there might be some. Most questions are more about terminology, definitions and the general purpose of the practices, the service value system and service value chain. All the best, Alex
@@valueinsights Hey, just passed the exam with 90%, in no small part to you. Thank you very much. Funnily enough, the question I talked about was part of the exam, haha. Would have chosen service desk as the answer if it weren't for you, thanks. :)
@@Warwipf Congratulations and welcome to the club :) I am really happy, that our videos helped you pass the exam and that you actually encountered one of the questions. Cheers, Alex
Great, condensed and helpful content. Small nitpicking: the amount of typos in your slides (exam question flash cards and the e-learning slides) is quite high. Maybe you can improve on that in the future.
Thanks a lot for your feedback. You are right. It is quite unfortunate, that TH-cam does not allow to reupload a video with corrections without losing all the video views and other stats.
I get every answer right on all of these videos but I can barely get 80% on the dion practice exams. Am I overthinking this test? Are some of the third party practice exams way too hard lol?
You are Chuck Norris, the ITIL exam schould pass you and not the other way around :D Jokes aside, the mock exams can be harder than the actual questions. If you want to get free official mock exam questions, you can get a set here: valueinsights.ch/-itil-4-foundation-exam-quiz And one here, while exisitng the page: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ Those have been created by PeopleCert and have been taken out of the pool of official exam questions. So you may even encounter them during the actual exam. Hope this helps. Cheers, alex
It is indeed, and it is most important that this Known Error is communicated to the Service Desk, so the colleagues have the possibility to inform the user community and other stakeholders.
I completely disagree with the last question/answer. A business 100% goes for the vendor that fits their financial strategy. A business is all about generating profits. The majority of businesses won't go for Vendor A if their personalities somehow mesh with management better than Vendor B if Vendor A's costs were even percentage points higher than B's.
Hi Bryden Thanks a lot for your remark. I completely understand your point. Real life looks very different compared to the theory of ITIL 4. But please keep in mind that the exam questions will never ask you about real experiences and examples. They will always be about how it should work in a perfect ITIL-utopia. And in such a world, all vendor decisions should be based on the culture of the organizations, as only this would allow a truly fruitful relationship with vendors. Hope this helps clarifying. All the best, Alex
According to ITIL v4: "When applied to the SVS, the information and technology dimension includes the information and knowledge necessary for the management of services, as well as the technologies required. It also incorporates the relationships between different components of the SVS, such as the inputs and outputs of activities and practices. The technologies that support service management include, but are not limited to, workflow management systems, knowledge bases, inventory systems, communication systems, and analytical tools. Service management increasingly benefits from developments in technology. AI, machine learning, and other cognitive computing solutions are used at all levels, from strategic planning and portfolio optimization to system monitoring and user support. The use of mobile platforms, cloud solutions, remote collaboration tools, automated testing, and deployment solutions has become common practice among service providers."
Not for the time being. We have plans to extend the scope, but it will take some time to create the necessary resources. For now, we concentrate on the Foundation level. All the best, Alex
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Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: learnify.anewspring.com/do?action=viewProduct&id=1 - 5.5 hours of videos, official exam and 7 mock exams simulations included.
I like the speaker giving explanation not only for correct answers, but also incorrect ones. Valuable
Thank you ver much for the kind feedback. I am glad that you found that helpful. While creating the videos, I als thought that it might be useful if the wrong answers are also explained to make it clearer.
The best video to help me under ITIL by far. I have viewed so many video and documents and nothing has helped until now. Thank you so much!
Hi Anna
That is so great to hear :) I am really glad, that you found them useful and wish you all the best.
Cheers,
Alex
Thanks for the vids. I watched all 5 before the exam and I passed
That is amazing. Congratulations and welcome to the community 👍
I am happy that our videos helped you with passing the exam.
All the best,
Alex
Congratulations!!!!!
This is truly a wonderful video series and I'm learning a lot.
The spelling errors though, are multiple, such as here on the Known Errors question (where the answer is spelled with Know Error) at about 13:00. This "Know Error" spelling is used in the regular videos, as well. It's almost as if copy and paste were used again and again.
Again, terrific video series otherwise. ❤
Thanks for your kind feedback.
I did indeed copy-paste what I could to optimize the efficiency during the production of these videos.
Although, we have tested and checked the content several times, it seems that some mistakes still slipped in.
Unfortunately, TH-cam does not allow replacing the video without losing the views, comments and such.
All the best,
Alex
Have enjoyed the questions and the explanations around the answers. What would be great, is if each question has a point shown on the timeline that you can skip to if you get it right.
Hi Sean
Thanks a lot for the great feedback. You are right, that makes a lot of sense.
I have done it for Video 5 already and will do it for the others as well tonight.
All the best,
Alex
@@valueinsights great. BTW, thanks. I passed my ITIL 4 Foundation exam today, with both the learning and confidence these questions gave me.
@@seaningram6278 That is great news, congratulations and welcome to the community!
I am gled that the videos were of help to you.
Got a 7/10. Very good explanations, and understand why i choose my answers. So after the first 3 flashcard videos, I am 23/30.
That's already pretty good. Keep it up and thanks for the feedback.
Cheers,
Alex
@@valueinsights I believe your videos have definitely helped. Do you think the questions of your 50 quiz is very similar in difficulty to the ITIL 4 exam? I thought yours had about 10-12 trick questions.
@@Jes1919 I am glad you think so.
There were no trick questions in the videos. But I must admit that some of them were intentionally selected from the harder type. Most questions should be easier though.
@@valueinsights how similar are you questions to the exam? I thought the Jason dion exams were worded a lot differently than yours.
@@Jes1919 they follow the same logic but are not exactly the same. You will probably see quite some similarities.
Man, question 6 really got me. I didn't even consider any of the other answers but A. I hope this isn't the level of knowledge they'll expect of me, haha. So far I'm 26/30 though. As long as this is comparable to the exam I guess I should be fine. :)
Hi Kuma
Luckily, there aren't many questions like that one on the exam, but there might be some.
Most questions are more about terminology, definitions and the general purpose of the practices, the service value system and service value chain.
All the best,
Alex
@@valueinsights Hey, just passed the exam with 90%, in no small part to you. Thank you very much. Funnily enough, the question I talked about was part of the exam, haha. Would have chosen service desk as the answer if it weren't for you, thanks. :)
@@Warwipf Congratulations and welcome to the club :) I am really happy, that our videos helped you pass the exam and that you actually encountered one of the questions.
Cheers,
Alex
Thanks for the help! This course made it easy! Keep doing the lords work 💪🏾
You're most welcome and thank YOU for your kind feedback :) I am happy our videos helped you!
Cheers,
Alex
Great, condensed and helpful content. Small nitpicking: the amount of typos in your slides (exam question flash cards and the e-learning slides) is quite high. Maybe you can improve on that in the future.
Thanks a lot for your feedback.
You are right. It is quite unfortunate, that TH-cam does not allow to reupload a video with corrections without losing all the video views and other stats.
Video is really good.. the explanation is very nice
Thank you very much for your feedback, Visweswaraiah. Much appreciated!
Cheers,
Alex
Thanks you guys help me a lot
You're very welcome. Happy to be of help.
Cheers,
Alex
I love your videos thanks a lot 🙏
You are most welcome, Kanne, and thanks again for the kind feedback :)
Alex
I get every answer right on all of these videos but I can barely get 80% on the dion practice exams. Am I overthinking this test? Are some of the third party practice exams way too hard lol?
You are Chuck Norris, the ITIL exam schould pass you and not the other way around :D
Jokes aside, the mock exams can be harder than the actual questions.
If you want to get free official mock exam questions, you can get a set here:
valueinsights.ch/-itil-4-foundation-exam-quiz
And one here, while exisitng the page:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
Those have been created by PeopleCert and have been taken out of the pool of official exam questions.
So you may even encounter them during the actual exam.
Hope this helps.
Cheers,
alex
@@valueinsights Thanks to your videos I passed with 35/40 :)
Thanks!
@@chucknorris5476 Yeeey, congratulations!
I am happy that our videos helped you.
All the best,
alex
thank you!!!
You are very welcome :)
cool that a problem evolves into a known error
It is indeed, and it is most important that this Known Error is communicated to the Service Desk, so the colleagues have the possibility to inform the user community and other stakeholders.
Dorthy Junctions
I completely disagree with the last question/answer. A business 100% goes for the vendor that fits their financial strategy. A business is all about generating profits. The majority of businesses won't go for Vendor A if their personalities somehow mesh with management better than Vendor B if Vendor A's costs were even percentage points higher than B's.
Hi Bryden
Thanks a lot for your remark.
I completely understand your point. Real life looks very different compared to the theory of ITIL 4. But please keep in mind that the exam questions will never ask you about real experiences and examples. They will always be about how it should work in a perfect ITIL-utopia.
And in such a world, all vendor decisions should be based on the culture of the organizations, as only this would allow a truly fruitful relationship with vendors.
Hope this helps clarifying.
All the best,
Alex
Hi Bryden,
So you would go for a racist company because they make sense financially?
I want to get in touch with your organisation's service request management and make a compliment about this video
Hi Mark
Thank you very much for your kind feedback :) We appreciate it very much and are happy that you liked the videos.
All the best,
Alex
9/10 hehe
That is a very nice result :) Hope you get at least that much during the actual exam.
According to ITIL v4:
"When applied to the SVS, the information and technology dimension includes the information and knowledge necessary for the management of services, as well as the technologies required.
It also incorporates the relationships between different components of the SVS, such as the inputs and outputs of activities and practices. The technologies that support service management include, but are not limited to, workflow management systems, knowledge bases, inventory systems, communication systems, and analytical tools. Service management increasingly benefits from developments in technology. AI, machine learning, and other cognitive computing solutions are used at all levels, from strategic planning and portfolio optimization to system monitoring and user support. The use of mobile platforms, cloud solutions, remote collaboration tools, automated testing, and deployment solutions has become common practice among service providers."
Excellent content
Thank you very much, Phillip. Glad you think so.
Cheers,
Alex
Do you cover any of the other ITIL 4 levels?
Not for the time being. We have plans to extend the scope, but it will take some time to create the necessary resources.
For now, we concentrate on the Foundation level.
All the best,
Alex
Are these mock questions similar to the real exam certification questions?? I’m assuming the wordings are different