FREE ITIL® 4 Foundation Exam Question Flash Cards 1
ฝัง
- เผยแพร่เมื่อ 15 พ.ค. 2024
- This is the first video in a small series of 5, which aims to help you prepare for the ITIL 4 Foundation exam. It contains 10 free mock exam questions in a flash card format, which are discussed in detail to give you a better idea about the right answer.
NEXT VIDEO: FREE ITIL 4 Foundation Exam Question Flash Cards 2 - • FREE ITIL® 4 Foundatio...
Please feel free to turn on the subtitles if it is more convenient for you.
Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: valueinsights.ch/itil-4-found... - 12+ hours of content, videos, official exam and 7 mock exams simulations included.
We also offer different courses, which are all accredited and prepare you for the related official exams:
• ITIL 4 Foundation: valueinsights.ch/-trainings/i...
• ITIL 4 Managing Professional: valueinsights.ch/-trainings/i...
• ScrumInc. Scrum Master: valueinsights.ch/-trainings/s...
• Leading SAFe: valueinsights.ch/-trainings/l...
• Our full offering: valueinsights.ch/trainings/
Further resources of interest:
• ITIL 4 Foundation Exam Preparation Video Series: • ITIL 4 Foundation - Fr...
• The official ITIL 4 Foundation book: www.axelos.com/store/book/iti...
• ITIL 4 Foundation exam quiz: valueinsights.ch/-itil-4-foun...
• ITIL 4 Foundation Study Guide: valueinsights.ch/-how-to-pass...
• Claiming your cool ITIL 4 Foundation digital badge: valueinsights.ch/-how-to-get-...
We really hope that you liked the video!
But if you have any questions, please leave us a comment or reach us on info@valueinsights.ch
You can also find me on LinkedIn, so don't hesitate to connect with me and let's have a chat :)
/ iamalexschmidt
Last but not least, we would really appreciate if you could help us spread the word and help others to prepare for the ITIL 4 Foundation exam and successfully pass it, by subscribing to our channel, sharing and liking this video or simply telling your friends and colleagues about us :)
Thank you so much and all the best,
Your Value Insights Team
valueinsights.ch
0:00 Question 1
0:45 Answer 1
2:00 Question 2
2:10 Answer 2
3:03 Question 3
3:16 Answer 3
4:28 Question 4
4:38 Answer 4
5:47 Question 5
6:01 Answer 5
7:13 Question 6
7:23 Answer 6
7:59 Question 7
8:09 Answer 7
9:20 Question 8
9:30 Answer 8
10:17 Question 9
10:27 Answer 9
11:09 Question 10
11:23 Answer 10
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved.
Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: learnify.anewspring.com/do?action=viewProduct&id=1 - 5.5 hours of videos, official exam and 7 mock exams simulations included.
I would like to update that just by watching your videos for about 3 hours, I was able to get certified for itil v4 foundation! I am very happy and this video is really about helping out professionals in the IT practice. I got 88% for my ITIL v4.
Amazing congratulations!! How was it? Did you only study watching Value Insights videos? Were the questions similar? thanks
Hi Emilson
I am so happy to read your message and I am glad that our videos helped you pass your exam.
Congratulations, all the best and welcome to the club.
Cheers,
Alex
"How does the Service Request Practice contribute to the Obtain/Build service value chain activity?"
*Acquisition* of pre-approved service components may be fulfilled through service requests.
The major hint here is the word 'acquisition', which is tantamount to 'obtain', from the obtain/build SVC activity. When in doubt, look for keywords in both the question and the answer choices. The right answer will usually be worded in a way that is related to the concept highlighted in the question.
Do you teach this? You would make a good teacher! 🙂
Just passed the examn 15 minutes ago your videos helped me a lot. Thanks
Congratulations and welcome to the community :) Don't forget to claim your digital badge.
I am really happy that our videos helped you!
All the best,
Alex
Hi please give me some tips to pass the exam
@@ahamedraffi8783 depends in ur best study method. I prefect watching these clips which helped me pass. And read al the answers dont rush it.
Is this exam tough to pass?
Which exam
Hi Alex! I just took the exam, got 75% right! Thank you so much for your clear explanation. Breaking it up into 5 parts is also very smart. I can’t thank you enough.
That is amazing :) Congratulations and welcome to the club. I am really glad that our videos were of help to you and that you liked their format.
Don't forget to claim your digital badge once you have your certificate!
Cheers,
Alex
Hi Alex, I came here to thanks you for your video. I got 90% in my ITIL EXAME today 09/07/2023. I'm from ANGOLA, an African Country. God Bless you!
Hi Djamila
Thanks a lot for stopping by and also for your kind feedback.
I am happy that our videos helped you achieve such a great result.
Congratulations and welcome to the community.
Best wishes,
Alex
I appreciate how you explain the incorrect and correct answers it helps to understand more better.
Hi Yasmeen
Thanks a lof for your feedback. I am glad that you liked the videos.
Let me know in case of questions. Happy to help.
All the best,
Alex
Just got 95% on my exam using all 5 of these videos on my exam. Thank you so much!
What an amazing result, congratulations and welcome to the club.
I am happy, that our videos helped you to achieve that.
Best regards,
Alex
Thank you for uploading all these well-explained ITIL Videos. I studied every one of them and it helped me in passing my exam!!
You are very welcome. Congratulations on passing your exam. I am glad that our videos helped you do so.
Don't forget to claim your digital badge 🙂
Cheers,
Alex
I've only watched your exam prep playlist and taken notes on Quizlet, and I got 8/10 here! 7 out of 8 I knew immediately. Your free course is so easy to digest, I think I'll have no problem passing this exam soon after a little more study and practice. Might zip through the playlist one more time too.
Hi Ryan
I am really glad to hear :) Wishing you all the best for your exam.
Let me know how it went.
Cheers,
Alex
@@valueinsights I forgot to come back. After two weeks of studying I passed ITIL4 Foundation with 83%. I got 33 out of 40. And mostly thanks to this course!
@@hafcat congratulations and welcome to the community 👍 I am glad that our videos helped you on your journey.
All the best,
Alex
This series of videos are helpful! Thanks for sharing your knowledge with us.👌✨✨ I scheduled my exam for this week🤞🏼
I am glad you think so and thank you for your kind feedback :)
All the best for your exam. Let me know how it went.
Cheers,
Alex
Just passed my exams, these courses were super helpful 👍🏻
That is great. I am glad that the videos helped you pass it.
Don't forget to claim your digital badge.
All the best,
Alex
"which guiding principle emphasises the need to understand the flow of work, identify bottlenecks and remove waste?"
Collaborate and promote *visibility*
anything meant for identifying, bringing to light, exposing etc falls under the collaborate and promote visibility guiding principle. in a nutshell, anything designed to make something *visible*
Thanks for your comment. Very true! You have understood the exact message of the guiding principle.
Love the content, but the answer to Q5 is definitely Keep it Simple and Practical…from the Axelos course book: Focuses on simplifying the complex work methods. To achieve this, identify and eliminate processes, services, actions, or metrics that do not add any value.
Hi Jay
Thank you very much for your kind feedback.
While there is a close relation between the two principles, the correct answer is still D.
Please refer to "4.3.4.3 Increasing urgency through visibility" on page 50 of the official eBook.
The message behind this question is that collaboration and the promotion of visibility is a crucial step for keeping things simple.
I hope this helps to clarify.
All the best,
Alex
I'm grateful for both the original comment and your reply. I just paused the video at that exact question to browse the comments because it wasn't making sense to me. Thank you for the reference here and all of your content!@@valueinsights
@@eternalbuzzphotography8739 I am happy, that I was able to help and you are very welcome :)
All the best,
Alex
Just wanted to say a huge THANKS. I self study with just your course and Google and passed with a 90%!
Hi Kaila
Thanks for stopping by with this lovely feedback.
I am happy that our videos helped you.
Congratulations and welcome to the club :)
Cheers,
Alex
What did you go to on google, I have watched all of his videos and memorized the mock questions, studied flash cards on quizlet but fear its not enough
Very helpful and clear reasoning.
Thank you ver much!
You are most welcome 👍 and thank you for the kind feedback.
Cheers,
Alex
Just passed the exam some hours ago, these videos surely helped me alot and I want to thank you 🤜🤛✨
Congratulations and welcome to the community 👍 I am glad you made it and that our videos helped you on the way.
Best Regards,
Alex
You made me laugh a bit already in the first minute! You are a great teacher
Hi Ksyu
Thanks a lot for your kind feedback.
This dry material is so much better with a bit of humour :)
All the best,
Alex
Recently took ITIL4 Foundation class with TKA and this video series is absolutely incredible as a follow up before the exam.
Hi Diana
Thanks a lot for your kind feedback.
I am happy you enjoyed our videos and stopped by to leave a comment :)
All the Best,
Alex
I passed my exam with 95% with this training and exam practices. I didn't read the book. Thank you for this great course. You are such a great teacher! Highly recommend.
Thank you so much Ayşegül. I am really happy and appreciate your feedback.
Congratulations on your great result!
Cheers,
Alex
The questions and detailed explanation for each option is excellent and helps us learn a lot.. Thanks for the video
Thanks a lot for the nice feedback. Much appreciated.
All the best,
Alex
Hi.
I used your videos as a studying resource as well as a site that hosted around 300 questions for the ITIL4 exam. Some of the questions you covered here actually showed up on my test.
I scored a 93%.
What an amazing result, congratulations!
I am happy that our videos helped you ace the exam.
Thanks a lot for your feedback and all the best,
Alex
Which slot did u book
Hi, I watched all 5 vids during last minute revision in the morning. Just now sat for the exam and passed 32/40! Thank you!
Hi Wan
Congratulations and welcome to the community.
I am happy that our videos helped you.
Cheers,
Alex
first off congrats secondly can you provide where you can take the exam? a Link? Thank you
@@allisondondero2164 I know that the question was not pointed at me, but please allow me to jump in.
The exam can only be taken together with an official course. It cannot be bought separately.
Should you be interested, I can suggest having a look at our Rocktober offer, where the whole package is available for approx. 375 USD
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
All the best,
Alex
congrats! Very well made
Thank you very much for the kind feedback, Beatriz!
Hi Alex,
36/40!
I'm bragging, but I am a very new IT Manager and had no exposure to ITIL until a couple weeks ago.
Your overview series and this Flash Card study series were lifesavers! I've already shared them both with other people in my org who still need to take the exam.
Thank you, thank you, thank you!
Hi Kelly
That is a very good result, and I am happy, that our videos help you achieve this.
Also, big thanks for sharing the videos with your colleagues.
Should they have any question, I am happy to help.
We also have some further resources that might be of interest:
- an article with some more details on the whole topic: valueinsights.ch/-itil-4-foundation-exam-quiz
- a full eLearning course including the exam and 300 mock exam questions:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
All the best,
Alex
@kellymorgan100 hi i have question from you would you please tell me you read which source to pass exam?
You're the best, thank you
Thanks a lot for the kind feedback :) You are most welcome.
More questions are in the making.
Cheers,
Alex
this was outstanding, thank you
I am glad you think so and appreciate your feedback very much.
Cheers,
Alex
Thank you Alex for explaining the correct and incorrect answers. I'm taking the exam in a few days. Wish me luck!
Hi Ron
You are most welcome.
Keeping my fingers crossed for your exam. Let mer know how it went.
Should you have any further questions, just let me know. Happy to help.
Best Regards,
Alex
@@valueinsights Thanks Alex. Exam is set for Thursday morning. I'll let you know. thanks for your help.
@@ronrebolledo2913 Great! All the best!
Ron, you have kept me in suspense for quite some time! How did you do on the exam?
taking my test today for the ITIL v4 :) Wish me luck
In that case, I am keeping my fingers crossed and hope that you will ace it.
Let me know how it went!
Cheers,
Alex
Exam Saturday! Thank you
Fingers crossed and all the best :)
I passed the exam!! Your video were extremely helpful so thank you
Hi Chantelle
I am happy to hear. Congratulations and welcome to the community. I am glad that our videos helped you on your journey.
All the best,
Alex
Thank you!
You're most welcome.
Cheers,
Alex
I Just pass exam, question where much More easier that one posted here. But it did help me prepear. Thank you
Congratulations!
I am happy, that our videos helped you prepare for the exam, and thanks for your feedback.
Cheers,
Alex
Hi Alex I wanted to let you know that I passed my ITL 4 exam. Thank you so much for your wonderful videos.
Hi Allyson
That is great to hear. Congratulations and welcome to the community :)
Don't forget to claim your digital badge!
Alle the best,
Alex
Hello Allyson , can you please recommend any learning materials that helped you pass the exams .thanks
I passed my exam, thanks for the help!
Amazing news!
Congratulations and welcome to the club.
Glad, that our resources were of help!
Passed my exam watching these videos of yours, 39/40. Great explanation of topics.
Wow, very nice result. Congratulations and welcome to the community.
I am glad our videos helped you.
All the best,
Alex
Thanks for this. 😊
You're most welcome :)
Cheers,
Alex
I have passed the exam. Many thanks for the slides 😊
Congratulations and welcome to the club.
Glad you made it :)
Don't forget to claim your digital badge.
Here is how you can get it:
valueinsights.ch/-how-to-get-the-itil-4-foundation-digital-badge/
All the best,
Alex
I'm so nervous to take this exam. I've taken it once before and failed by 1 question. I'm getting around 80-90% of the questions right in the mock exams I take but the nerves are real. I take it in 2 hours... Wish me luck!
Hi Shane
I am really hoping that you pass it and keep all my fingers crossed 🤞
80-90% is already quite good.
I suggest you do a quick run during the exam, answering the easy questions.
Then a second run, where you take on the harder questions.
If you are in doubt, try to close out wrong answers first.
Often, answer that deal in absolutes are wrong ones. Like "always" or "never" or "must".
Also, often the longest answers are the good ones as they try to explain the answer in more detail.
Hope this helps.
All the best,
Alex
@@valueinsights Thank you for the input! I DID end up passing with a 33/40 (83%). Thank you for the kind words and for the videos which definitely help!
@@SteezyMcDude yeeey. Congratulations on passing the exam and welcome to the community 👍
I am glad that our video helped you achieve it!
All the best,
Alex
Hi Alex, Are the videos and lessons list in the course url,
different from the playlist in your channel?
Hi Anbazhagan
If you mean the official eLearning, then the topics are almost the same but in much more details, with much more exam relevant stuff and more mock exam questions and games.
Best Regards,
alex
Well Done
Thanks Devid!
excellent video
Hi Ananya
Thank you very much for your kind feedback :)
Cheers,
Alex
Great work!!!
Thanks Luis, appreciate it.
Cheers,
Alex
@@valueinsights I'm gonna take the exam Itil 4 foundations next week
What is a "risk" ... The uncertainty of the outcome and lossing 300 dollars in case of failure unlike the concept of service I will handle the cost and risk 😂😂😂
@@luislo01 well, I am keeping my fingers crossed for you and hope that you rock it.
But just so you know. For around 70 euros or so, oh can buy the take 2 option, adding a 2nd try to your exam in case you fail the first.
@@valueinsights Yesterday I passed the exam. (36 out of 40) Thank you very much for these videos which have been very useful for me. Next Saturday I will record a podcast sharing all my experiences taking this ITIL 4 Certification. It will be in Spanish language but I will let you now the link for the podcast and the exact minute and second giving you thanks in English for your help through these materials in TH-cam. God Bless You
@@luislo01 Thank you so much, that means a lot :) I am really happy that we were able to help you and it is amazing that you will mention us.
Do you think it would be possible for you to mention our exam prep. article in the description of your podcast?
valueinsights.ch/-itil-4-foundation-exam-quiz/
We would very much appreciate that.
All the best and congratulations,
Alex
Hello, am preparing for my exam soon and I have gone through some materials but not still satisfied. Please do you have a software copy of the video shared on TH-cam. Thank you for the great job you are doing.
Hi Ademola
Thanks a lot for your kind feedback.
You can get the slides here of our exam prep video series here:
drive.google.com/file/d/186moGCmlfHFSLNzXghoWjUMnqtqMjiUa/view?usp=sharing
We have some official mock exam questions here:
valueinsights.ch/shop/itil-4-foundation-official-mock-exam/
Besides that, we do have an official eLearning including the official exam with a passing guarantee.
And we do have a special Rocktober price now:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
Cheers,
Alex
Very helpful. Where can i find exam dumps I am planning to do the exam next week
Thank you for the kind feedback. You can find everything you need here: valueinsights.ch/-itil-4-foundation-exam-quiz/
Cheers,
Alex
writing my exam 2moro,hope it will work out
In that case, we wich you all the best for your exam.
If you are looking for some additional resources to prepare, just have a look here:
valueinsights.ch/-itil-4-foundation-exam-quiz
Cheers,
Alex
so how was your exam
Great material, extremely useful! I only have a question: the "multiple choice" type only refers to the list types of questions? All the resources I found have "simple choice" answers (which means for every question there is only 1 correct answer, not more of them like having A,B,C,D options and having to choose by yourself which one/ones would be correct), not "multiple choice". Maybe the terminology lost its meaning by translating it :(
Hi Maria
Thanks so much for your kind feedback.
I am happy, that you found our videos to be helpful.
All questions are single choice. So it is ALWAYS only one correct answer you need to select during the exam.
The exam tool won't even allow you to select more.
But sometimes these selections contain a list of
possible options.
EG: Which is true for the xyz practice.
Statement 1, Statement 2, Statement 3.
And the answers options would be.
A. 1,2 and 3
B. 2 and 3,
C. 1 and 3
D. None of them
Hope this helps.
Cheers,
Alex
Thank you for creating values for us. I had pass the exam .
Hi Yasas
You are most welcome and thank you for your kind feedback.
I am glad you found them helpful and that you passed the exam.
Congratulations and welcome to the community :)
All the best,
Alex
Excellent exam prep videos. I scored 88% in my ITIL 4 exam. Really appreciate the explanations after each question.
Congratulations on passing your exam.
I am really happy, that our videos helped you.
And thank you very much for your feedback as well.
Much appreciated.
Cheers,
Alex
I have a question, which company provides the certification for this course and how to register for certification exam
Hi Sandeep
The owner of ITIL is Peoplecert. Exams can be purchased on peoplecert.org
They also have many partners like us, who are selling courses and exams.
As accredited training organizations, we are obliged to offer the exam only as a package deal together with an official course.
You can have a look at our current eLearning offering here:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
Hope this helps.
Cheers,
Alex
Hi thank you for your videos I want practise exam questions ITIL foundation where can I get please.
Hi Mohamed
You're most welcome.
You can get mock exam questions on this page, when you sign up with your email address:
valueinsights.ch/-itil-4-foundation-exam-quiz
and on this page, when you try to exit it:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
All the best,
Alex
The 5th Question - I don't think D is the answer. The question talks about removing waste and identify bottlenecks - This is the role of "Keep It Simple and Practical" GP and not "Collaborate and Promote Visibility". Kindly explain in detail how is it otherwise?
Hi Akash
What you are saying is right., but D is the more accurate answer.
Keep it simple and practical' states that the organization should use the minimum number of steps, and eliminate steps that produce no useful outcome. This does imply that you should uncover waste, but it does not specifically highlight the need to understand the flow of work and identify bottlenecks.
Collaborate and promote’ visibility states "Insufficient visibility of work leads to poor decision-making, which in turn impacts the organization’s ability to improve internal capabilities. It will then become difficult to drive improvements as it will not be clear which ones are likely to have the greatest positive impact on results.
To avoid this, the organization needs to perform such critical analysis activities as:
understanding the flow of work in progress; identifying bottlenecks, as well as excess capacity; and uncovering waste"
I hope this helps, otherwise, please let me know.
All the best,
Alex
@@valueinsights Thanks for the response. This helps.
@@akashappu3 No problem.
hello where can we find the flash cards? thank you
Hi Jacqueline
You can find the flash cards here:
valueinsights.ch/wp-content/uploads/2021/04/Value-Insights-ITIL-4-Foundation-50-Mock-Exam-Flash-Cards.zip
Cheers,
Alex
I love how everytime I'm told to not over think something, and I dont, I get the answer wrong. Its NEVER the obvious chose.
Any easy way to remember the Service Value Chain Activity application questions (#10/#1)? Are there a list of keywords associated with each practice?
So far I'm seeing these repeated:
- Plan - portfolio, portfolio decisions, architectures & policies
- Improve - improve initiatives, status reports
- Engage - 3rd party service components, contracts and agreements, external parties
- Design and transition - new and changed products and services
- Obtain/build - service components, components, new resources
- Deliver and support - service and performance information, timely incident resolution
For those questions (#10/#1) is it about matching the management keywords with the appropriate SVC keywords?
Hi M
Thanks for the comment. And while the logic is not bad it is not a 100% watertight.
Nevertheless, it would probably get you through these types of questions during the exam. Luckily, there are not a lot of these :)
I would suggest, to focus on understanding the purpose of each SVC activity. When you try to summarize them in once sentence...that sentence will help you to connect them with the practices.
Best Regards,
Alex
Please mention the correct answer in the same slide.
Thank you very much for your feedback, but the idea was, that people have a chance to think about the correct answer, therefore I did not want to make the answer visible on first sight.
Best Regards,
Alex
Any one update me
How can i get itil certificate.
Hi Mohammed
We got the following ressources for the ITIL 4 Foundation exam:
- 40 official mock exam questions, which can be downloaded using your email address on this page:
valueinsights.ch/-itil-4-foundation-exam-quiz/#elementor-toc__heading-anchor-2
- 40 official mock exam questions, when you try to exit the following page:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
- 50 of our mock exam questions in video format with explanations
th-cam.com/play/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO.html
- And our officially accredited eLearning course, including 300 mock exam questions and two exam tries:
valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
Hope this helps.
All the best,
Alex
how to passed my exams mi teacher will mad to me
Hi Jareed
I am sorry but I dont understand your query. Can you please clarify?
Thanks and Regards,
Alex
You have to take the exam
I don't agree with question number 5 answer.
It should be C, not D.
The definition of Keep it simple and Practical is if a process service action or metric fails to provide value or produce a useful outcome eliminate it. That's the very definition of identifying bottlenecks and removing waste. Using the minimum number of steps necessary is about flow of work. question has nothing to do with collaboration and promoting visibility.
Hi Jason
Thanks a lot for reaching out about that questions.
You are right, that "Keep it simple and practical" implies that waste should be uncovered, however it does not specifically highlight the need to understand the flow of work and highlight bottlenecks.
It is more about reaching our goals and results without overspending and overcomplicating things.
You see, waste is not in a straight correlation with bottlenecks. Waste can have many forms like overproduction or transportation. Perhaps you have heard of the acronym TIMWOODS, which identifies the different types of waste.
Furthermore, without collaboration and the promotion of visibility, there is now way to identify bottlenecks or blockers in processes or workflows, especially if we are talking about an organization with dependencies between teams and departments.
And it is also true that the Guiding Principles interact with each other and might even have some overlaps. According to Axelos, that is on purpose, because it shows that they are bes applied in conjunction.
Hope this helps, otherwise let me know and we can discuss further.
All the best,
Alex
@@valueinsights I really appreciate your time and detailed answer. I've learned a lot from your videos.
@@tY6KV2Wkz2s You are most welcome. I am happy if I can help and I am glad that you found the videos helpful.
All the best,
Alex
Your video is solid but these definitions are such bullshit. ITIL is filled with "gotcha" definitions like these that aren't designed to help so much as to confuse.
Thank you very much.
The definitions might be confusing indeed, I agree.
It is a very special terminology used by ITIL, but one of the purposes of the foundation course is exactly to get everyone on a common ground about the meaning of the concepts and everything else.
@@valueinsights Well I appreciate your thoughtful reply and again, I find your videos valuable.
@@RoboKestrel You're most welcome, and thanks for your feedback.
Passed my exam today, both your video series help me a lot, thank You for sharing Your knowledge 🫰
Congratulations and welcome to the community!
I am happy that our videos helped you achieve your goal :)
Best wishes,
Alex