We’re going on year 4 with ours. Same experiences, poor ice, fuzzy ice, freezing up etc. Love the 4 door flex system. Last week the Flex pump gave out and the freezer has gone south. -1 F. blinks. Fridge kinda works, freezer doesn’t. Ice melted. The repair guys says he’s seen 3 this year, there’s a leak somewhere in the cooling system. And it can’t be fixed, they haven’t found where it leaks from. Still under Samsung 5 year “sealed system” plus I bought Lowe’s extended. Unfortunately there’s only *one* !! certified Samsung repair company in my area and they won’t work on the Sealed System. Another guy, who used to be certified, said it requires special equipment (and non-standard gas?)that is too expensive to own for the few times he’d need it, “nobody in the area has it”. So I’ll see what happens next.
@@MrGizmo211 To Samsung's credit - they are replacing my fridge, absolutely hassle free. After dispatching a local repair tech who reported it couldn't be fixed, they sent a full refund of my original purchase price to the local Lowe's. The refund was used like cash to buy a new one. Any model / size / shape. And I mean Hassle Free. Great customer service. Word of advice -- Don't Lose the original Receipt. I had to send it in. Simple process, quick, painless. Sad part, the Lowe's guy was overly familiar with the process and made it easy "just pick out a new model and I'll order it for you." I've never experienced such great customer service between both Samsung and Lowe's. We decided to go with a different Flex model that has a pullout center drawer rather than the 4-door model, and it has a 10-year warranty on the Sealed System.
Never buying a Samsung fridge again. Same ice maker problems. May stop buying Samsung products all together. Definitely gonna buy from Lowe’s next time though. Thanks a million!
STRoNG iSLaND never buying another Samsung appliance again! We bought dishwasher, stove, and refrigerator. Ice maker went bad, fingerprints are terrible. Less than a year our dishwasher stopped working. No customer service at all.
Had that exact refrigerator - purchased in January 2018. Sadly, it is junk. Looks nice but the ice-maker failed within the first 2 weeks. It is a terrible idea with any warranty. Samsung sent us out a repairman who fixed the problem with the ice-maker BUT told us it wouldn't last. He told us the ice-makers in these Samsungs will never work for long. He was right. A month or so later it failed again. Yada, Yada, Yada...eventually Samsung refunded our money. However, it took so long we no longer like Samsung. It was a long year with that piece of crap. Bottom line is this refrigerator has a lot of known issues.
Yup...had ours 3 years and ice maker replaced already 3 times and already icing over for a 4th. Said known issue so will keep replacing, but sick of having Samsung reps come every 3 months.
Samsung has NOT fixed the ice maker. I bought my Flex fridge in June 2016. Samsung has twice replaced the ice maker (including with the revised model) and replaced the ice bucket. The third ice maker has now failed after just one year. Samsung is refusing to assist me any longer. IF you buy this fridge, know that the ice maker is defective and if it is replaced, the new one will be defective as well. Otherwise, it is a very nice fridge except if you have kids, they will leave fingerprints on the doors every day.
We have had this for about 3 years, and we are on our 4th ice-maker. Keeps freezing over, known issue, and Samsung said they will keep replacing for life. I seriously love the fridge, but seriously hate having a rep come out ever 3 months to replace our ice maker.
@@MrGizmo211 Had it replaced 3x with them coming again next week and have yet to give me a hard time. I must say their customer service has been very good. I am going to see if they can refund me in the form of a credit so I can get the newer model with the ice maker in the freezer.
I turned the ice maker OFF before leaving town by holding the ICE OFF button for 3 sec. Now I can't get the ice maker to TURN back ON. I the same button down for 3 sec-nothing. Held the ice dispenser lever down for 5 sec-nothing, reset the ice maker by pushing the blue button and it chimes BUT the panel still says ICE OFF. I have done this in the past and it seems there were TWO buttons that I needed to push but I cannot find it online again. The panel is NOT locked. The water is dispensing. Any ideas???
It’s a beautiful design and spacious. I purchased mine in June 2019 and it has had over 5 items replaced. It’s now still having issues and falling apart from the coolant leaking.
I would NOT buy it without the warranty. I went on ebay and bought a coupon for Lowes for 3 bucks. The coupon worked and it pretty much covered my 5 year warranty for free.
If I have a whole home water filter and decided to remove the filter from the fridge all together do you think it would potentially resolve these ice issues?
I don't think it will solve the ice issue because the ice maker is the problem. The filter problem I had definitely made the problem worse. I would just not buy more filters if my house had a filter system :). It would save you the 50 bucks.
same. 3 years and replaced 3 times already. "known issue" so they said will keep sending out reps to replace as long as we have it, still a huge pain in the rear.
I bought all samsung in my house, the fridge is dead after 4 years, after 1 years of normal use the icemaker jam and not work and samsung know it and never fix it. the stove is cheap made, after 4 years the light that show if still heat always stay on, the control are defective and not precise, the door don't close properly, the dishwasher is ok, the washing machine as been replace because could explode. I will never buy samsung again. People bought this brand because it have nice look. but trust me avoid it at all cost.
Just got the same fridge and your video helped a lot in purchasing it. Thank you!
We’re going on year 4 with ours. Same experiences, poor ice, fuzzy ice, freezing up etc. Love the 4 door flex system. Last week the Flex pump gave out and the freezer has gone south. -1 F. blinks. Fridge kinda works, freezer doesn’t. Ice melted. The repair guys says he’s seen 3 this year, there’s a leak somewhere in the cooling system. And it can’t be fixed, they haven’t found where it leaks from. Still under Samsung 5 year “sealed system” plus I bought Lowe’s extended. Unfortunately there’s only *one* !! certified Samsung repair company in my area and they won’t work on the Sealed System. Another guy, who used to be certified, said it requires special equipment (and non-standard gas?)that is too expensive to own for the few times he’d need it, “nobody in the area has it”. So I’ll see what happens next.
Mike... this is great information. Not good for us consumers... but good knowledge.
@@MrGizmo211 To Samsung's credit - they are replacing my fridge, absolutely hassle free. After dispatching a local repair tech who reported it couldn't be fixed, they sent a full refund of my original purchase price to the local Lowe's. The refund was used like cash to buy a new one. Any model / size / shape. And I mean Hassle Free. Great customer service. Word of advice -- Don't Lose the original Receipt. I had to send it in. Simple process, quick, painless. Sad part, the Lowe's guy was overly familiar with the process and made it easy "just pick out a new model and I'll order it for you." I've never experienced such great customer service between both Samsung and Lowe's. We decided to go with a different Flex model that has a pullout center drawer rather than the 4-door model, and it has a 10-year warranty on the Sealed System.
Mine just arrived, FINALLY! Ordered on 2/14/21. Fingers crossed!
have you had any problems yet?
Never buying a Samsung fridge again. Same ice maker problems. May stop buying Samsung products all together. Definitely gonna buy from Lowe’s next time though. Thanks a million!
STRoNG iSLaND never buying another Samsung appliance again! We bought dishwasher, stove, and refrigerator. Ice maker went bad, fingerprints are terrible. Less than a year our dishwasher stopped working. No customer service at all.
sherry webb 100% with ya
Had that exact refrigerator - purchased in January 2018. Sadly, it is junk. Looks nice but the ice-maker failed within the first 2 weeks. It is a terrible idea with any warranty. Samsung sent us out a repairman who fixed the problem with the ice-maker BUT told us it wouldn't last. He told us the ice-makers in these Samsungs will never work for long. He was right. A month or so later it failed again. Yada, Yada, Yada...eventually Samsung refunded our money. However, it took so long we no longer like Samsung. It was a long year with that piece of crap. Bottom line is this refrigerator has a lot of known issues.
Yup...had ours 3 years and ice maker replaced already 3 times and already icing over for a 4th. Said known issue so will keep replacing, but sick of having Samsung reps come every 3 months.
We're running an RO line to our when it gets delivered so we can skip the internal filter I would think.
thanks. did you know what the power saving mode do in the refrigeratot?
4:23 lemon… that’s a bad…. Bad joke
HA! Nice
Great vid. What’s the model number on your actual fridge. Watched your vid and interested in getting too. Thanks for the vid!
How do you change the fridge back into a freezer mine did it without my knowing how it did it and ruined all my food
Does the tray under the water/ice maker pull out to clean?
El botón de la puerta doble no funciona, que puedo hacer?????
Hi, how do you programa the flexzone? And where do you put the water so it comes out?
How is the fridge 4 years later?
Samsung has NOT fixed the ice maker. I bought my Flex fridge in June 2016. Samsung has twice replaced the ice maker (including with the revised model) and replaced the ice bucket. The third ice maker has now failed after just one year. Samsung is refusing to assist me any longer. IF you buy this fridge, know that the ice maker is defective and if it is replaced, the new one will be defective as well. Otherwise, it is a very nice fridge except if you have kids, they will leave fingerprints on the doors every day.
We have had this for about 3 years, and we are on our 4th ice-maker. Keeps freezing over, known issue, and Samsung said they will keep replacing for life. I seriously love the fridge, but seriously hate having a rep come out ever 3 months to replace our ice maker.
Wow - for life is crazy
@@MrGizmo211 Had it replaced 3x with them coming again next week and have yet to give me a hard time. I must say their customer service has been very good. I am going to see if they can refund me in the form of a credit so I can get the newer model with the ice maker in the freezer.
Can you do a video how to program this refrigerator, mine is not freezing
I turned the ice maker OFF before leaving town by holding the ICE OFF button for 3 sec. Now I can't get the ice maker to TURN back ON. I the same button down for 3 sec-nothing. Held the ice dispenser lever down for 5 sec-nothing, reset the ice maker by pushing the blue button and it chimes BUT the panel still says ICE OFF. I have done this in the past and it seems there were TWO buttons that I needed to push but I cannot find it online again. The panel is NOT locked. The water is dispensing. Any ideas???
It’s a beautiful design and spacious. I purchased mine in June 2019 and it has had over 5 items replaced. It’s now still having issues and falling apart from the coolant leaking.
yeah... I am afraid we will have the same issues as time goes on.
How to get fridge out of demo mode
Love the look and flex function. Do you recommend if I buy with the 5 year lowes warranty. Hopefully board is updated on newer units.
I would NOT buy it without the warranty. I went on ebay and bought a coupon for Lowes for 3 bucks. The coupon worked and it pretty much covered my 5 year warranty for free.
Samsung makes beautiful looking appliances (I agree) they just don't make reliable appliances.
Pls help me...my fridge why can’t be ice... my fridge is Samsung RF23J9011SG/AA
I wonder if the new ones have the bug fixed??...ones they sale in store now?
They keep claiming they fixed it... not sure that is true yet.
Looking at purchasing this, but wondering, what the heck are you actually able to store in the silly shelf that covers the ice/water dispenser?
the simple answer... a candy bar
Our ice maker stopped working after 1yr
How often do you have to change the water filter?
The fridge tells you when to change it :). It depends on how much you use water.
@@MrGizmo211 awesome, thanks. Just purchased the fridge today.
We are having problems after problems!!!
If I have a whole home water filter and decided to remove the filter from the fridge all together do you think it would potentially resolve these ice issues?
I don't think it will solve the ice issue because the ice maker is the problem. The filter problem I had definitely made the problem worse. I would just not buy more filters if my house had a filter system :). It would save you the 50 bucks.
How much did you pay and where is it made?
I paid about $2300 bucks or so. Not sure...
All Samsung appliances and products are made in either Korea or Vietnam, same with LG except they might be made in Taiwan as well
total crap fridge. I have the same fridge. Ice marker freezes over and stops working.
same. 3 years and replaced 3 times already. "known issue" so they said will keep sending out reps to replace as long as we have it, still a huge pain in the rear.
I bought all samsung in my house, the fridge is dead after 4 years,
after 1 years of normal use the icemaker jam and not work and samsung
know it and never fix it. the stove is cheap made, after 4 years the
light that show if still heat always stay on, the control are defective
and not precise, the door don't close properly, the dishwasher is ok,
the washing machine as been replace because could explode. I will never
buy samsung again. People bought this brand because it have nice look.
but trust me avoid it at all cost.