Enabling an always on business with ITSM + ITOM Recording

Panel Discussion about ITSM, ITOM and AIOPs
Happened on the 30th of November 2022 from 11:00 am to 12:00 pm UAE time via the zoom platform.
Theme: Executive IT Leaders Virtual Boardroom.
This event brings together Innovation & Information Technology Leaders from multiple industries across the region to discuss, debate their challenges, discuss success stories, and implement strategies on growing your organization’s digital transformation.
Speakers:
Mohammed Wassim Khayata CEO Mbank UAE
Mohammad Shalan, VP digital Transformation at PMI Saudi Chapter
Ashraf Nadeem, VP Information Technology - Saudi Catering
Rajnish Sharma Director - IT Infrastructure G42
Imran Kannuti- Head of PMO- Bank Misr
Subhashree Veeraraghavan Product Marketing Manager Freshworks (Moderator)
In this session, we will engage leaders to hear their thoughts and experience on these key discussion points below
The volume of IT operations and data produced is increasing. Without mature digital operations, can enterprises survive and succeed in a post-pandemic business environment?
2. Organization looking to improve its ITSM and/or ITOM capabilities, is also considering Artificial Intelligence for IT Operations (AIOps). But how will AIOPs help IT organization’s IT management capabilities and, ultimately, business operations and outcomes?
3. Measuring the performance of technology has been a constant challenge. How can IT leaders measure the impact of ITOM capabilities? What are the KPIs they need to track?

[@Ambitious-Teacher]

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