I had an issue with the Medallion app once on board the Emerald Princess last month. It kept saying I was off ship. Well, I took it to the IT gurus at the Medallion area and they poked and prodded for over 15 minutes before they finally figured out (and now I know). I had my VPN on, and the Medallion Net can't connect when that is on. So, lesson learned, and I wanted to share my experience. Thanks for sharing!
Hi and thank you for your comment. Yes the Medallion net team is usually pretty good about getting things working. We have another video that talks about the vpn here. You don't need a WiFi Package to use your app on board the ship! We tell you how to save money! th-cam.com/video/5CMDigjpkTI/w-d-xo.html Thank you for watching.
Love the medallion. We just got off the Sky. 4 days in, I couldn't find my medallion. After 15 stressful minutes searching our cabin I realized, oh yeah, I can use my DW's medallion to find mine. It was in the MDR on the floor where I dropped it. So easy but wish I'd saved the 15 minutes. 😁
My wife and I loved the App but she had trouble every time she got on the elevator her phone would disconnect from the wi-fi, It happened to me a couple times but not as often as her. Other than that the Oceans now delivery was outstanding. By the way our last cruise was on the Ruby
One frustrating think I found last week on the Regal Princess is that when using the chat feature, very soon after I start typing it all disappears. For fast testers this might be fine. In finally realized if I dictate it didn’t do that.
Hi. The photos of you should appear in your app under photos. If they are not there then someone at the photo stand onboard the ship can help you see them and download them. Thanks for watching.
Hi. Thanks for watching. Yes the medallion and WiFi will work without using the WiFi packages. Please watch out video here about that. th-cam.com/video/5CMDigjpkTI/w-d-xo.htmlsi=TPsD_lNQaFuaID8h
Honestly we tend to use iMessages instead of the chat because we buy the WiFi package. The chat works well. Thank you for your comment and for watching.
Hi and thanks for the comment. You can add other travelers both where you make dining reservations before boarding and at locate shipmates once on board. Happy cruising.
Just a quick question. When ordering food, is there a tab or drop down menu that shows that I require gluten free items or food to be prepaired gluten free?
Hi Thanks for watching. I don’t recall a drop down menu but you can do this for the main dining room. It may have had it in the description, but I really don’t recall. Also talk to your waiter- they will take good care of you on dietary. The buffet had signs as well. This is a good suggestion and we will research it on our next cruise. Happy cruising!
Thank you for your comment. That sounds very frustrating. You may try changing your password in the Princess webpage. I have had success there when the app was non responsive. Hope that you get that resolved quickly. Happy Cruising.
Yes you can. You may enjoy our video about using the app without connecting to the internet: You don't need a WiFi Package to use your app on board the ship! We tell you how to save money! th-cam.com/video/5CMDigjpkTI/w-d-xo.html. Thanks for watching.
Hi Thank you for your comment. No you can use the MNet for free. You just can’t get to the internet. Our video here goes into detail about that. th-cam.com/video/5CMDigjpkTI/w-d-xo.htmlsi=TPsD_lNQaFuaID8h
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I had an issue with the Medallion app once on board the Emerald Princess last month. It kept saying I was off ship. Well, I took it to the IT gurus at the Medallion area and they poked and prodded for over 15 minutes before they finally figured out (and now I know). I had my VPN on, and the Medallion Net can't connect when that is on. So, lesson learned, and I wanted to share my experience. Thanks for sharing!
Hi and thank you for your comment. Yes the Medallion net team is usually pretty good about getting things working.
We have another video that talks about the vpn here. You don't need a WiFi Package to use your app on board the ship! We tell you how to save money!
th-cam.com/video/5CMDigjpkTI/w-d-xo.html
Thank you for watching.
THANK YOU for all the incredibly useful information! We'll be using Medallion Class for the first time soon! I am a new subscriber!
Thank you for joining our channel and your kind words! We have many other medallion class videos that may be userful for you. Happy Cruising.
Love the medallion. We just got off the Sky. 4 days in, I couldn't find my medallion. After 15 stressful minutes searching our cabin I realized, oh yeah, I can use my DW's medallion to find mine. It was in the MDR on the floor where I dropped it. So easy but wish I'd saved the 15 minutes. 😁
Thanks for a great comment and we agree the Medallion is a game changer. Thanks for watching.
The find my shipmates function is my favorite and most used function!
We agree. It’s is a very useful tool. Thanks for watching.
As a baby cruiser I want to say thank you for your videos. They’re really helpful.
Thank you very much for your kind words! We are glad you enjoy our videos and find them helpful.
Happy Cruising!
Love the summary page
Thank you! We always look forward to hearing from you.
Thank you for this helpful info!
Thank you for watching and your comment. We are glad you found it helpful.
Super info on how to make the app work for cruisers.
Thank you for this video.....very helpful and mind easing information!🙂
My wife and I loved the App but she had trouble every time she got on the elevator her phone would disconnect from the wi-fi, It happened to me a couple times but not as often as her. Other than that the Oceans now delivery was outstanding. By the way our last cruise was on the Ruby
Hi and thank you for your comment. Elevators are the worst for loosing signal and we are glad y’all could reconnect. We love the Ruby!
Happy cruising!
One frustrating think I found last week on the Regal Princess is that when using the chat feature, very soon after I start typing it all disappears. For fast testers this might be fine. In finally realized if I dictate it didn’t do that.
I didn’t know that about dictating into the chat. Thank you for that info and thanks for watching.
Thanks so much! Not quite sure what you mean by photos? Are they your own ones taken on the ship by the photographer 🤷🏻♀️
Thank you for your comment. Yes those are the photos that the ship’s photographers take. Thanks for watching.
@@ACruisingGoodTime so how do we get a hold of those? New cruisers do we’re not too sure. Thank you ☺️
Hi. The photos of you should appear in your app under photos. If they are not there then someone at the photo stand onboard the ship can help you see them and download them. Thanks for watching.
Thanks for this.
We are not buying wifi on our cruise next month. Does the App/medallion system still work?
great question!! I want to know too.
Hi. Thanks for watching. Yes the medallion and WiFi will work without using the WiFi packages. Please watch out video here about that. th-cam.com/video/5CMDigjpkTI/w-d-xo.htmlsi=TPsD_lNQaFuaID8h
@@ACruisingGoodTime Thanks for explaining it so carefully.
Were you able to use the new "chat" feature, and if so, was it as smooth as regular texting?
Thanks for the informative video... ✌🏼
Honestly we tend to use iMessages instead of the chat because we buy the WiFi package. The chat works well. Thank you for your comment and for watching.
How do I sync or link other members of my party so we can track each other and utilize the chat feature?
Hi and thanks for the comment. You can add other travelers both where you make dining reservations before boarding and at locate shipmates once on board. Happy cruising.
Just a quick question. When ordering food, is there a tab or drop down menu that shows that I require gluten free items or food to be prepaired gluten free?
Hi Thanks for watching. I don’t recall a drop down menu but you can do this for the main dining room. It may have had it in the description, but I really don’t recall. Also talk to your waiter- they will take good care of you on dietary. The buffet had signs as well.
This is a good suggestion and we will research it on our next cruise.
Happy cruising!
Did you and your wife both have the app on the phones, or just you?
Hi. Thank you for your comment. Yes, we both have the apps on our phones. Happy cruising!
Still waiting on call back on resetting password. Frustrated.
Thank you for your comment. That sounds very frustrating. You may try changing your password in the Princess webpage. I have had success there when the app was non responsive. Hope that you get that resolved quickly. Happy Cruising.
@@ACruisingGoodTime been there done that. No luck.
Can you still chat to shipmates through the app without paying for internet package?
Yes you can. You may enjoy our video about using the app without connecting to the internet: You don't need a WiFi Package to use your app on board the ship! We tell you how to save money!
th-cam.com/video/5CMDigjpkTI/w-d-xo.html.
Thanks for watching.
@@ACruisingGoodTime thanks for the reply, and the linked video was helpful!
Do you have to purchase ship WiFi to operate the app and the medallion?
Hi Thank you for your comment. No you can use the MNet for free. You just can’t get to the internet.
Our video here goes into detail about that. th-cam.com/video/5CMDigjpkTI/w-d-xo.htmlsi=TPsD_lNQaFuaID8h