✈️ that was lovely of you to help the woman’s and her son! Volaris can definitely be a pain. IDK why, but we keep going back to them when we fly to Mexico from Tijuana. We’re fortunate enough to not have had an awful experience with them yet.
they have essential routes more often than other airlines and well they are often the most affordable option but then they feel like they have the right to screw you. It sucks. I hope you never experience what we did!
That’s a terrible experience at CDMX. Thanks for sharing. On a positive note, I have the Volaris annual pass and I’ve used it 4 times already. Flying international and haven’t had any bad issues with it. Cheers to you guys
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@EatBailaTravel Claro! My best friend in NYC recently had a perfect stranger take her and her 2 cats in for the night in an epic Airbnb fail. I was so grateful!
Thank you for this video… I will be using this to file my complaint with Volaris and as prove to my credit card company that the problems I’ve been having with Volaris are real, accurate and not made up!
The whole country depends on these two ULCC's VOI and VIV. I've had some awful experiences as well as some good ones. You will find VIV always has shorter lines than VOI, except in Monterrey where they are the hometown carrier. Best thing you can do is document everything from taking screenshots, recording videos and even purchasing with a US credit card (fast, better customer service and easy return of bad payments). You did a great job standing up and knowing your rights, but this is Mexico and I'm not sure how useful PROFECO is. The airline is also expanding its network really soon as it has achieved FAA category 1 and they are hiring pilots, flight attendants and ground staff much faster with less requirements. So count on customer service standards going down. This airline knows its power in Mexico and there is no incentive to improve. The revived Meixcana sounds like a savior, but its network and fleet is too small to compete. Great video exposing this airline! I am an aviation journalist covering LatAm and I will definitely reach out to you guys again. Saludos!
Smug Kevin is a good fit. I need to see more of his acting in this channel lol My parents got the annual pass, we used it once already and are booking again this week. Hopefully they will be 2/2 in good experiences.
This stroy had me hooked all the way till the end 👀💀 So glad you guys stood your ground - just like you said, it seems a little too convenient that they now need to charge penalties 😑 That mom is so lucky to have met you two, I couldn't imagine how stressed out she must have been 😢 Great video guys 👏 And I LOVE your shirt Jenny 😍🇲🇽
haha glad you enjoyed the video! we enjoyed the reenacting 😅 and we would have wanted someone to take care of our mom if it was her in that situation, too. I love my shirt too 🤗 got it in Veracruz
You should make another video like the entire year using this pass. How did it go? As a half Mexican/Colombian and remote worker this can be perfect for me to flight back and forth between these two countries.
We have traveled via Volaris and Viva Aerobus and we have never had any problems. We try to arrive earlier than recommended for both domestic and international problems. We always take into consideration the multitude of people, the size and the layout of the airport, holidays, and other factors that may delay the boarding process. I am glad that everything worked out fine. What I have learned when traveling is that the rules/policies are different in every country and that entitlement in one country may not suffice in another country. This is something I always try to take into consideration.
You’re smart for allowing extra time when flying with these airlines! I admire your respect for potential cultural differences. To me, corporate abuse is distinct from culture.
Volaris is affordable but it does add up at the end with you carryon , check in luggage, seat ect… but you guys are awesome to help out the lady and her son.❤
I have always flew with Volaris and Viva and also never experienced any issues, HOWEVER I know many people that have experienced situations like yours. I am so happy you stood your ground because best believe I would have done the same thing! Good job on advocating for yourself. They cannot take advantage of people. It is crazy.
Thanks for the break down on the Volaris Pass! It was hugely helpful to know. After my experience with the " Volaris travel voucher aka coupon" I wouldn't pay for any additional products they offer for the examples and experiences that you shared - tech issues, additional fees, non-existent customer service, and predatory fees, etc. As much as a love a deal, have y'all been able to use the pass since then? How has it worked out for you both after this incident? Lastly, that was incredibly amazing that you banded together to collectively advocate so no passenger was left behind!
We haven't tried to use it since. Well, except for buying another trip back to Mexico City 24 hours later. That went fine. This incident was a couple of weeks ago. And we will continue to use it but now more cautiously knowing how low they're willing to go when it comes to customer service, we'll be prepared for the worst.
Thank you for this interesting video. My conclusion is to avoid that airline. Period. The old rule is still valid: you get what you pay for, and sometimes even less. Usually I fly American or United to Mexico and haven't had any problems yet.
yea, there's also a saying in Spanish "lo barato sale caro" which means essentially the same as what you just said (maybe you speak spanish and already know this saying! 😁)
We’ve been in that situation a couple of times before the worst one was when we got stuck in Cartagena during covid. The hotel where we stayed took us and we felt so grateful.
Thank you for sharing, guys! Indeed frustrating 🤯. So nice of you to help the lady with her son. Keep us posted how the pass worked for you over the year. Btw do they speak English? Wonder what if a passenger does not know Spanish enough to be able to argue with them 🤔.
The Volaris staff based in the US speaks perfect English and the Volaris staff in Mexico City speaks some English though not perfectly. Volaris staff in the rest of Mexico you never know.
Great informational video!! I'm supposed to be traveling to Mexico and I'm so lost on booking this flight 😅 I've used volaris YEARS ago and it wasn't complicated from what I recall hopefully it all goes smoothly this tine too but it definitely is more nerve-wracking as I will be traveling with two kids this time. Pray for me lol
Good on you Jenny these big companies do not give a toss & walk over you if they can. Well Kevin what can I say......I peed myself laughing, you make a great airport/airline supervisor!😂 As for looking after that lady & her son sending you big hugs...so beautiful♥
Ustedes demuestran ser mejores seres humanos que los de Volaris. It was nice of both of you to help this mom and son after the employees didn’t really care about them. I'm not surprised at all because I just went through something similar with Volaris and Viva Aerobus in Cancun. They show no compassion to customers and not even willing to help find other options. Sorry you both had to deal with this drama.
Any updates? Seems like you are getting close to the year ending. The first trip went pretty bad, but you also learned a lot of tips. Wondering if that has made it worth it and if its gotten better on their end.
I had an awful experience with Volaris in 2019. I had a flight from Tijuana to CDMX with a connection in Monterey. The flight was delayed for hours. The worst part is that Valaris couldn't give any information when the flight would resume. If you want to avoid headaches and incompetence, the pass isn't worth it.
Damn so nice of you guys to help that lady! Also damn that pass sounds sketchy. I see that it might be worth it, but its basically a discounted service that they try to cheat you out of i guess. :(
@EatBailaTravel hmm. That could be true. It's a shame though. I thought about getting a similar pass, but decided it left too many unanswered questions. I hope it works out for you guys in the end. The tips provided sound useful!
I’m hoping that we’ll be able to stay one step ahead of them from now on now that we know what kind of BS they tend to pull. Unless they surprise us with something new 😅
Hola hola fue un gusto conocerlos son muy lindas personas!! Gracias por hospedarnos en su departamento el día que perdimos el vuelo Mex- Cancún por la misma situación.
y'all seriously need to do more drama/chisme story. it's entertaining asl, and you're both good story tellers. Also a little critic, would be nice if y'all engaged with your subscribers/commenters by occasionally liking/replying. You're a small channel but it shows little appreciation and slightly outta touch. do what you want but just my opinion cause I would love to see you guys grow
Update: just saw some other videos and you guys already do this. Plus i based it off this video posted 4hrs ago 💀💀So nvm 😂My apologies. you guys are doing great 👏
Hehe all good! We do usually try to respond as quickly as we can, but I'm sick with a cold so I slept in this morning and Kevin is watching the Bears game... LOL
I just would like to say that this happens evewhere,last week my son got 1 hr early to the airport here in the USA,it took a long time to get to check in,and he lost his plane. Of course they told him that it was his fault for not being there earlier!! He fought for his $$ or to get a new ticket....speak up people!! Thanks for sharing. ❤🙏
4:04 "This is going to be the counter. I'm going to do a dramatic reenactment. Kevin's going to be the bad guy. It's going to be great." I bust out laughin'! 🤣😂🤣😅😆
I got the pass too on the pre-sale. I've used it alot. I havnt had any issues but I get at the airport 3+ hours ahead of time. My app has issues half the time but since I'm early I get hooked up.
You guys are extraordinary people. THANK YOU for helping out there other families. Thank you so much for sharing your experience with this half-axx airline. You should try Mexicana. Saludos from California.
We can’t stand corporate abuse and these people very well could have been our own families. I do want to try Mexicana actually! Airlines need more competition since they can improve their quality. Thanks for you comment. Saludos!
✈️ 🛩 I looked into Frontier's passes a while ago. They have similar conditions, but the one you really have to watch out for is automatic renewal usually at double the price they sucked you in with at the start. You have to make sure you go in and turn that off. In this case you might want to make sure you use a credit card instead of a debit card so you can challenge it that way in you have to.
I love your top, Jenny. No, I would not have paid, what BS. Good for you, Jenny, fighting for yourself and the other woman, I would have made a scene if necessary, I don't have the patience for that nonsense. How nice that you let the woman and her son spend the night, you guys are awesome, thanks for sharing!
Yup. These are the normal tactics from budget airlines now. I looked into Frontier Airlines annual pass and it’s exactly the same as you said of Volaris. I bought a $40 ticket and THEY cancelled the flight and charged me $100 rebook fee for this. Had to pay as I was stuck and needed to get home. I wouldn’t bother with Volaris annual pass as I feel as long as it’s off season you are only paying the taxes and airport fees anyways and if it was during the season they will have limited, if any, flights available.
So weird I have flown back and forth from CUN to TIJ like 8 times with this pass with no problems and not even pay for my carry on and backpack. I've been living in PDC for 5 years and I'm super flexible when traveling. I'm trying to get my girfriend to come to TIJ tomorrow but there's no flights yet. Thanks for the video!
whaaat you got a free carry on using this pass?? Was it automatically added when you booked or did you just show up with your carry on and they didn't say anything? I'm glad you've been able to use it and it's gone well! Hope we can be as lucky as you in the next times we use it 🙏🏽
I wish I could say I am shocked at your experience, but... last time I took Volaris I was at the airport more than 2 hours ahead and was the last one onboard. The lines are always crazy long and the airport in CDMX is super confusing. The signage is terrible. You were so kind to help the woman from Puebla and her son! I think I will pass on this Volaris deal 😉
Hey guys, thank you so much for making this video! I had got the v-pass round trip and was thinking about canceling that membership for the v-pass. After watching this video, I will stick with the v-pass! The major deal breaker is you can only book flights 24 hours in advance. That is a major deal breaker because Volaris is known to overbook flights! Especially places such as Cancun.
Yep and that’s exactly what happened to us in this video. They overbooked a flight and shut down check in to control their mess and then tried to screw us.
A couple years ago when I lived in Cali, I had the Vclub cuz I would often buy $200 trips to Costa Rica. Never had an issue there and customer service was great. Whenever I use Voalris to Mexico and back to Chicago, I get a crappy experience almost every time. This last time I was charged an additional $50 using the Volaris annual pass that I noticed on my statement later. After multiple phone calls, I gave up trying to fight it.
Guadalajara is crappy service and when I fly out of L. A is always decent. Just in Mexico, they get attitude. I actually just had my last flight with them. Only because it was booked months in advance. I'm just going to pay extra and actually fly with an American airline.
That stinks. I am going to write complaints every chance I get (and where appropriate, not that I'm going to make stuff up). They are fine sometimes, but assholes most of the time.
I’m sorry that happened it’s horrible. That happens a lot. We had the same problem and had bought front seats for my disable 85 year mom and didn’t awarded our paid front seats and sent my mom and me to the back of the plane in separate seats my mom needed assistance. After fighting for about three months to get the refund. They gave my mom a 63 dollar voucher to her name good for 30 days. My mom couldn’t use that voucher and couldn’t change it to my name even though I booked and paid for the tickets 🤬😡
WOW. That's horrible. They really do NOT care about people as human beings. I'm to believe they really couldn't honor a paid seat for a disabled elderly woman? That's just BS.
So, if you can't check-in via their app what does the ticket says? It says to be show up two hours before your flight. I have the Volaris Annual Pass and It have never had any issues. This Pass is for people that are flexible, meaning that you can book a flight within 72 hours. I don't recommend this past for people that are not flexible and also means showing up to the airport earlier, specially flighting from MEX to CUN.
You briefly mentioned Viva Aerobus. Would you elaborate? I have a ticket with them from QRO to Cancun in November. It was not through any special program offering, that I'm aware of.
VivaAerobus is another budget airline that has shady tendencies. We have stories with them, too. Kevin's parents paid a flight from Chicago to Puerto Escondido last year, with a layover in CDMX. They paid $100 usd for their luggage (ridiculously high). The luggage didn't make it to PE, only to Mexico City. They claimed that the $100 fee was only for the first leg of their trip and that they'd need to pay ANOTHER $100 to get the luggage brought to them to their final destination. Kevin fought that one like hell. We got them to ship the luggage to PE from Mexico City after lots of arguing and slipping the Viva attendant $500 mxn pesos. It was a mess when they were going to fly home as well. We called the airline the day before departure to make sure their luggage was included with their flight. Viva rep on the phone assures us it's included. We get to the airport and they try charging $100 usd AGAIN! We call the Viva rep again and they ask us to pass the phone to the attendant at the airport and the attendant refuses to take the call. It was a MESS.
I dislike Volaris because of all that you mentioned and am surprised they aren’t being investigated. Kuddos to both of you for taking care of the woman & her son. You were her angels on Earth ❤
I wonder what we can do to have them investigated? 🤔 after all this I'm honestly willing to do more to make real changes to their operation. And thanks for the kuddos, but honestly that woman could have been my mom or tía..
That's a good deed in the karma bank! Tha pass would be great and would be a good deal if you could actually get on a flight. For international flights it makes sense, but domestic flights are only @ $70, so I don't see a great savings for the hassle, and it sounds like a guaranteed middle seat. Thanks for the heads up! I'll pass on the pass I wouldn't pay, I'd just rebook on whatever flight was leaving next to an interesting place that still had seats available (you said flexible!). If they bounce you from a flight that's on them, and though they want to charge you for being late to a flight you had a reservation for, they can't charge you to check into another flight within the 24 hour window.
Sounds like a tactic for them to upcharge. They sell the annual pass knowing they will shut down the website, so people will go directly to the airport and experience what you've experienced.
We did. We had to fly for a quick work trip and be back in Mexico City by Monday. Because we arrived later than planned and had to work, we didn't have time to enjoy the beach, sadly.
Not yet! But we will try at some point. Will be interesting to see. Airlines need more competition to improve their quality. At least that’s what I hope happens.
Never had a problem with Volaris but only ever traveled Tijuana to Morelia. But you missing the flight was your fault. If I notice the websites is down you know I’m leaving early I’d rather wait at the airport then deal with customer services. At the same time employees should know that theres an outage and it’s shouldn’t have been that hard to wave the fees.
You make a good point. We should have gotten there earlier once we saw the website was down. We’ve learned more about their shady operations and how to avoid them since this day.
I keep hearing these horror stories about Volaris so I prepare for the worst, but so far we have had nothing but good experiences. They even gave us vouchers allowing us to rebook for free when we had to reschedule a return flight due to a medical issue, despite having bought the cheapest non-refundable tickets (they were probably happy to resell our seats for more than we paid). Meanwhile we have experienced problems with every US carrier we have flown in recent years. At least the US carriers pay YOU if they overbook!
Waao such a nightmare! I was in the same situation, I booked one night before and in front of the desk they told me that the fly was oversold but the difference is that they booked for me another fly to the same day and gave me a coupon with 6000 mxn for the inconveniences
Good job not backing down! I would say learn the aviation rules in Mexico. They have to reimburse you when it’s their fault. I got bumped from a flight because they said I didn’t check in online, but I did because they sure did have my money for my extra luggage I was checking (this was Aeromexico, BTW) so they gave my seat to someone else, meanwhile my friend who I was traveling with, who speaks no Spanish had to fly back to CDMX alone, w/o me. I was livid! Made the biggest stink ever and they gave me $400 USD. I lost an entire day though and that is nonrefundable.
Wow…. This videos makes me think of our trip to Guanajuato a couple years ago with vivo aerobus. 🤦🏻♀️ We spent a night in Mexico City airport. It was rough… and very cold lol
I bought this pass a week ago and haven't found a single flight available either from my city to Guadalajara (the only option from my city) or from Guadalajara to anywhere else. Or anything period! It's possible that flights are limited to dia de los muertos. It's a little deceptive because if you're not using the pass there are still tickets available to buy, so obviously all seats are not available for the pass. Regarding check in. They force you to check in because they want to try to charge you for your baggage if possible. It's not that the app is down.
So sorry for your experience. There customer service a few years back was awful. I have had volaris annual pass for 1 yr now. Also pay 350 p/yr and having run into any troubles.
I would have gone torpedo Karen on them and thrown Better Business Bureau lingo and god knows what else to scare the crap out of them! Due to my profession, it is not convenient for me to get the annual pass, but this is all great information to know. Thank you for the video! :) Saludos from a traveler that can only take Volaris since they are the only ones that fly direct from Chicago to Morelia.
Lol, they are jerks. I could never chech-in through the app and then they want to charge me 15 bucks to do my check in. I wish they could be sued. I also have the annual pass and right now at this moment the website is not letting me sign in when I want to fly tomorrow and the reason I could book my flight before is cause annual pass doesn't allow🤷
Dang! Make sure to reach out to them as soon as possible. We have gotten better at using the pass, we might actually make video to share tips and how we use it.
Gracias for having a big heart and showing empathy. It says a lot about your character. ❤ To them, we are all expendable because these airlines are only about the money without any consideration for the human side of traveling. Overbooking is the result of unregulated capitalism. Saludos!
Thank you for the useful information, as for me I will choose to not patronage Volaris at all, I do not like companies that try to screw their customers
I have the pass and am satisfied with it. It's much better for GDL residents because GDL's airport is much more efficient than MEX's airport. Still easy to make my gate even if I arrive at the GDL airport only 45 minutes prior, as long as I checked in online via the app. Amazing I can go from curb to gate in reliably 10 minutes flat, GDL is (relatively) efficient in comparison, especially if I use the less busy northernmost security entry (the one closest to the roundabout). My average is arriving 1 hour prior. GDL is also a major Volaris hub, and is probably the best big airport in Mexico for annual pass holders, which also makes it good for gringos & digital nomads of Ajijic & Lake Chapala & Guadalajara, in addition to locals who fly often. The satisfaction rating of the pass is much higher for GDL users than for MEX users.
I had a totally different experience when I missed one flight last September. I was traveling from tijuana to cancun. I forgot to check in and didn't remember about it till I was heading to the airport. Unfortunately I had no data. When I got to the airport it was too late to check in. I eventually went to the desk and they rebooked me on the next flight without charging me. I was surprised, expecting that I was going to pay something. Nope. Just handed me the new ticket and off I went. I do speak Spanish and try to make them laugh so I don't know if that had anything to do with it.
Volaris has been very, very good to me. I have both the v.pass and the Annual Pass. However, as you unfortunately have learned the hard way, their website and other customer service is something out of a bad horror movie. I don't go to the airport unless I have a printed copy of my boarding pass in hand. Bring your own food and water because the food is really bad and the water is expensive. On the plus side, their flight attendants are great and if you get and use the Invex credit card, they waive the baggage fees for baggage. Vivan Mexico y Volaris! (Cramped seats and all.)
it is an actual scam. I actually took two flights. One from Fresno to Guadalajara and another from Mexico city to Guadalajara. Neither time did the app work. At the hotel or in the airport.
I noticed that their web site is very glitchy. I had to try several times to purchase tickets to fly from PE to Mexico City in January. Thanks for the heads up about checking in on line (or at the airport). Meanwhile - I am still waiting for my refund from Aero Mar ... which I will never see.
Volaris airlines always has a card under their sleeves. But it is the most economical, that is why I use it as well. By the way, I looove your shirt! Where can I buy one??
They suck people in with their comparably affordable prices and then sink their teeth into you. 😏 Got my shirt at the Mercado de artesanías in Veracruz (puerto) 😊
I’ve flown with volaris several times without issues. Since you only paid TUA and tax, what you had to do is file in for a reimbursement since you didn’t take the flight and they are obligated to give it back by mexican regulations. And since you have the annual pass you just should have booked a new flight.
I was doing research on the airline and came across your video. Thank you for sharing your story!!
Good on you for doing research! Happy travels ✈️
✈️ that was lovely of you to help the woman’s and her son! Volaris can definitely be a pain. IDK why, but we keep going back to them when we fly to Mexico from Tijuana. We’re fortunate enough to not have had an awful experience with them yet.
they have essential routes more often than other airlines and well they are often the most affordable option but then they feel like they have the right to screw you. It sucks. I hope you never experience what we did!
You both have huge hearts! You stood up for yourselves and others, that's very admirable! Wishing you the best!
It's the best we could do!
That’s a terrible experience at CDMX. Thanks for sharing. On a positive note, I have the Volaris annual pass and I’ve used it 4 times already. Flying international and haven’t had any bad issues with it. Cheers to you guys
and I hope it continues that way for you! And then for us 😅
It is generous of both of you to have offered this family your hospitality ❤
we would have hoped the same if it was our mom out there in need ❤️
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Very nice that you guys helped the lady and the other passengers. ✈️
We were a team! If felt so good to be united imagine how much more we can do together. Saludos!
Thank you for saving me from the Volaris scam.
🫡 happy travels!
✈️ love you two!! How lovely of you to give that family a beautiful experience and thank you for the Volaris pass pros & cons. Very helpful😘♥️
I'm sure others would have done the same! If it was my mom, I'd be thankful to whomever looked after her.
@EatBailaTravel Claro! My best friend in NYC recently had a perfect stranger take her and her 2 cats in for the night in an epic Airbnb fail. I was so grateful!
🛩️❌⚠️‼️ Loved the reenactment!! Perfect way to tell the story 😃👍
Glad you enjoyed it! We had fun re-enacting lol
Aww I love that you were able to help that mom with her son. Crappy situation but at least it had a happy ending :)
yea, after all that rage finally settled, we were able to enjoy the evening together, which I'm thankful for 🫶🏽
Thank you for this video… I will be using this to file my complaint with Volaris and as prove to my credit card company that the problems I’ve been having with Volaris are real, accurate and not made up!
The whole country depends on these two ULCC's VOI and VIV. I've had some awful experiences as well as some good ones. You will find VIV always has shorter lines than VOI, except in Monterrey where they are the hometown carrier. Best thing you can do is document everything from taking screenshots, recording videos and even purchasing with a US credit card (fast, better customer service and easy return of bad payments). You did a great job standing up and knowing your rights, but this is Mexico and I'm not sure how useful PROFECO is. The airline is also expanding its network really soon as it has achieved FAA category 1 and they are hiring pilots, flight attendants and ground staff much faster with less requirements. So count on customer service standards going down. This airline knows its power in Mexico and there is no incentive to improve. The revived Meixcana sounds like a savior, but its network and fleet is too small to compete. Great video exposing this airline! I am an aviation journalist covering LatAm and I will definitely reach out to you guys again. Saludos!
✈️ please keep us updated on how it continues to go with the pass! Great video!
we will definitely be making another review video once our year is up.. we'll see how it goes in the meantime!
More confirmation that you two are the nicest people. Your rooftop looks great! I am going to make sure I stay on Jenny’s good side!
haha good idea, Chris! 😈🤗🫶🏽
Smug Kevin is a good fit. I need to see more of his acting in this channel lol
My parents got the annual pass, we used it once already and are booking again this week.
Hopefully they will be 2/2 in good experiences.
I hope so, too!! changuitos que no se pasen de verg 🤞🏽 lol y el Kevin se lució en este video verdad
IM GLAD YOU GUYS STOOD YOUR GROUND!
Thanks! I'm glad we did, too. We can't be letting these corporate bullies getaway with this.
This stroy had me hooked all the way till the end 👀💀 So glad you guys stood your ground - just like you said, it seems a little too convenient that they now need to charge penalties 😑 That mom is so lucky to have met you two, I couldn't imagine how stressed out she must have been 😢 Great video guys 👏 And I LOVE your shirt Jenny 😍🇲🇽
haha glad you enjoyed the video! we enjoyed the reenacting 😅 and we would have wanted someone to take care of our mom if it was her in that situation, too. I love my shirt too 🤗 got it in Veracruz
You should make another video like the entire year using this pass. How did it go? As a half Mexican/Colombian and remote worker this can be perfect for me to flight back and forth between these two countries.
update video coming in the next few weeks!
We have traveled via Volaris and Viva Aerobus and we have never had any problems. We try to arrive earlier than recommended for both domestic and international problems. We always take into consideration the multitude of people, the size and the layout of the airport, holidays, and other factors that may delay the boarding process. I am glad that everything worked out fine. What I have learned when traveling is that the rules/policies are different in every country and that entitlement in one country may not suffice in another country. This is something I always try to take into consideration.
You’re smart for allowing extra time when flying with these airlines! I admire your respect for potential cultural differences. To me, corporate abuse is distinct from culture.
Volaris is affordable but it does add up at the end with you carryon , check in luggage, seat ect… but you guys are awesome to help out the lady and her son.❤
It was the most positive thing that came from this situation. We enjoyed adopting the family. Saludos tia 🤗
So glad I found that this page!
We're glad, too! ☺🙏
I have always flew with Volaris and Viva and also never experienced any issues, HOWEVER I know many people that have experienced situations like yours. I am so happy you stood your ground because best believe I would have done the same thing! Good job on advocating for yourself. They cannot take advantage of people. It is crazy.
You guys are AMAZING!!!!
You are so kind
Jenny from the block brought he heat!!! 💪🏼💪🏼
🔥😈😈
Thanks for the break down on the Volaris Pass! It was hugely helpful to know. After my experience with the " Volaris travel voucher aka coupon" I wouldn't pay for any additional products they offer for the examples and experiences that you shared - tech issues, additional fees, non-existent customer service, and predatory fees, etc. As much as a love a deal, have y'all been able to use the pass since then? How has it worked out for you both after this incident? Lastly, that was incredibly amazing that you banded together to collectively advocate so no passenger was left behind!
We haven't tried to use it since. Well, except for buying another trip back to Mexico City 24 hours later. That went fine. This incident was a couple of weeks ago. And we will continue to use it but now more cautiously knowing how low they're willing to go when it comes to customer service, we'll be prepared for the worst.
Jenny, I love the t-shirt you are wearing in this video -- where did you get it?
Gracias! It's a new favorite shirt of mine now. Got it at the Veracruz (puerto) mercado de artesanías
Thank you for this interesting video. My conclusion is to avoid that airline. Period. The old rule is still valid: you get what you pay for, and sometimes even less. Usually I fly American or United to Mexico and haven't had any problems yet.
I truly agree.
yea, there's also a saying in Spanish "lo barato sale caro" which means essentially the same as what you just said (maybe you speak spanish and already know this saying! 😁)
That was very kind of you guys what you did for that lady and his son..
We’ve been in that situation a couple of times before the worst one was when we got stuck in Cartagena during covid. The hotel where we stayed took us and we felt so grateful.
return good karma 😁@@EatBailaTravel
✈❌ Watched it all the way to the end, and let the adds play.😉 We appreciate You(tubers) sharing a real life experience-it's refreshing.🥂
It's the only way to not mislead people!
Thank you for sharing, guys! Indeed frustrating 🤯. So nice of you to help the lady with her son. Keep us posted how the pass worked for you over the year.
Btw do they speak English? Wonder what if a passenger does not know Spanish enough to be able to argue with them 🤔.
The Volaris staff based in the US speaks perfect English and the Volaris staff in Mexico City speaks some English though not perfectly. Volaris staff in the rest of Mexico you never know.
Hahaha such a helpful video. THANKS!!
You’re welcome! 😜
Great informational video!! I'm supposed to be traveling to Mexico and I'm so lost on booking this flight 😅 I've used volaris YEARS ago and it wasn't complicated from what I recall hopefully it all goes smoothly this tine too but it definitely is more nerve-wracking as I will be traveling with two kids this time. Pray for me lol
Good on you Jenny these big companies do not give a toss & walk over you if they can. Well Kevin what can I say......I peed myself laughing, you make a great airport/airline supervisor!😂 As for looking after that lady & her son sending you big hugs...so beautiful♥
Ustedes demuestran ser mejores seres humanos que los de Volaris. It was nice of both of you to help this mom and son after the employees didn’t really care about them. I'm not surprised at all because I just went through something similar with Volaris and Viva Aerobus in Cancun. They show no compassion to customers and not even willing to help find other options. Sorry you both had to deal with this drama.
Thank you guys ✈️
We feel a little better about the situation now we have learned the in and outs on the volaris annual pass.
Any updates? Seems like you are getting close to the year ending. The first trip went pretty bad, but you also learned a lot of tips. Wondering if that has made it worth it and if its gotten better on their end.
Yes! Updated video review coming soon! We did learn a lot about how to juice this pass and will share in the next few weeks 🤗
I had an awful experience with Volaris in 2019. I had a flight from Tijuana to CDMX with a connection in Monterey. The flight was delayed for hours. The worst part is that Valaris couldn't give any information when the flight would resume.
If you want to avoid headaches and incompetence, the pass isn't worth it.
they have such little respect for people...
Damn so nice of you guys to help that lady! Also damn that pass sounds sketchy. I see that it might be worth it, but its basically a discounted service that they try to cheat you out of i guess. :(
the pass, in theory, should work great. But it's the staff behind the scenes with shady practices that ruin it
@EatBailaTravel hmm. That could be true. It's a shame though. I thought about getting a similar pass, but decided it left too many unanswered questions. I hope it works out for you guys in the end. The tips provided sound useful!
I’m hoping that we’ll be able to stay one step ahead of them from now on now that we know what kind of BS they tend to pull. Unless they surprise us with something new 😅
Hola hola fue un gusto conocerlos son muy lindas personas!! Gracias por hospedarnos en su departamento el día que perdimos el vuelo Mex- Cancún por la misma situación.
So glad you didn’t let them get away with ripping you off. Question, are you able to add luggage and select a seat with the annual pass? Thank you
Yes you are able to do add a luggage and select your seat as an annual pass member 👍🏽
y'all seriously need to do more drama/chisme story. it's entertaining asl, and you're both good story tellers. Also a little critic, would be nice if y'all engaged with your subscribers/commenters by occasionally liking/replying. You're a small channel but it shows little appreciation and slightly outta touch. do what you want but just my opinion cause I would love to see you guys grow
Update: just saw some other videos and you guys already do this. Plus i based it off this video posted 4hrs ago 💀💀So nvm 😂My apologies. you guys are doing great 👏
Hehe all good! We do usually try to respond as quickly as we can, but I'm sick with a cold so I slept in this morning and Kevin is watching the Bears game... LOL
I just would like to say that this happens evewhere,last week my son got 1 hr early to the airport here in the USA,it took a long time to get to check in,and he lost his plane.
Of course they told him that it was his fault for not being there earlier!!
He fought for his $$ or to get a new ticket....speak up people!!
Thanks for sharing.
❤🙏
Did he get rebooked without fees?
4:04 "This is going to be the counter. I'm going to do a dramatic reenactment. Kevin's going to be the bad guy. It's going to be great." I bust out laughin'! 🤣😂🤣😅😆
haha I'm glad you liked that part because I was having such a moment!! too much fun with this reenactment lol
I got the pass too on the pre-sale. I've used it alot. I havnt had any issues but I get at the airport 3+ hours ahead of time. My app has issues half the time but since I'm early I get hooked up.
I'm glad you figured out the hack quickly!! and I hope you're able to continue using it without any hassle
You guys are extraordinary people. THANK YOU for helping out there other families.
Thank you so much for sharing your experience with this half-axx airline. You should try Mexicana.
Saludos from California.
We can’t stand corporate abuse and these people very well could have been our own families. I do want to try Mexicana actually! Airlines need more competition since they can improve their quality. Thanks for you comment. Saludos!
✈️ 🛩 I looked into Frontier's passes a while ago. They have similar conditions, but the one you really have to watch out for is automatic renewal usually at double the price they sucked you in with at the start. You have to make sure you go in and turn that off. In this case you might want to make sure you use a credit card instead of a debit card so you can challenge it that way in you have to.
😧 thanks for mentioning the automatic renewal! Gotta watch out for that for sure
I love your top, Jenny. No, I would not have paid, what BS. Good for you, Jenny, fighting for yourself and the other woman, I would have made a scene if necessary, I don't have the patience for that nonsense. How nice that you let the woman and her son spend the night, you guys are awesome, thanks for sharing!
Thanks, Cindy! It's embroidered and in the shape of Mexico 🇲🇽 ❤️ and good, we can't let these corporate bullies hang us out to dry
Yup. These are the normal tactics from budget airlines now. I looked into Frontier Airlines annual pass and it’s exactly the same as you said of Volaris. I bought a $40 ticket and THEY cancelled the flight and charged me $100 rebook fee for this. Had to pay as I was stuck and needed to get home. I wouldn’t bother with Volaris annual pass as I feel as long as it’s off season you are only paying the taxes and airport fees anyways and if it was during the season they will have limited, if any, flights available.
They’re jerks. They abuse as much as they legally can and with a smirk on their face 😏
So weird I have flown back and forth from CUN to TIJ like 8 times with this pass with no problems and not even pay for my carry on and backpack. I've been living in PDC for 5 years and I'm super flexible when traveling. I'm trying to get my girfriend to come to TIJ tomorrow but there's no flights yet. Thanks for the video!
whaaat you got a free carry on using this pass?? Was it automatically added when you booked or did you just show up with your carry on and they didn't say anything? I'm glad you've been able to use it and it's gone well! Hope we can be as lucky as you in the next times we use it 🙏🏽
I wish I could say I am shocked at your experience, but... last time I took Volaris I was at the airport more than 2 hours ahead and was the last one onboard. The lines are always crazy long and the airport in CDMX is super confusing. The signage is terrible. You were so kind to help the woman from Puebla and her son! I think I will pass on this Volaris deal 😉
You are wise to pass on this 😉😄 thanks for your comment!
Bring back Aero Mexicana ! ✈️ definitely not gonna buy the annual membership. Not worth the headaches. Thanks Jen & Kev!
Mexicana had its issues too.
Hijole! Estamos fregados entonces
😅 ay ay ay.. if only there was some basic human decency with these airlines
great episode! The role playing was hilarious 🤣🤣🤣
We had fun with the role playing haha 😆
Really really appreciate videos like this one
It is golden.
They help us navigate mexicos corrupt system
I'm so glad this is helpful! 🙏🏽 I hope more people will stand up to these corporate bullies after seeing this video.
U r right, unfortunately it’s the best way to fly from pvr to tij. Having said that I think someone should sue the heck out of them!😊
Totally agree
Hey guys, thank you so much for making this video! I had got the v-pass round trip and was thinking about canceling that membership for the v-pass. After watching this video, I will stick with the v-pass! The major deal breaker is you can only book flights 24 hours in advance. That is a major deal breaker because Volaris is known to overbook flights! Especially places such as Cancun.
Yep and that’s exactly what happened to us in this video. They overbooked a flight and shut down check in to control their mess and then tried to screw us.
A couple years ago when I lived in Cali, I had the Vclub cuz I would often buy $200 trips to Costa Rica. Never had an issue there and customer service was great.
Whenever I use Voalris to Mexico and back to Chicago, I get a crappy experience almost every time.
This last time I was charged an additional $50 using the Volaris annual pass that I noticed on my statement later. After multiple phone calls, I gave up trying to fight it.
Guadalajara is crappy service and when I fly out of L. A is always decent. Just in Mexico, they get attitude. I actually just had my last flight with them. Only because it was booked months in advance. I'm just going to pay extra and actually fly with an American airline.
That stinks. I am going to write complaints every chance I get (and where appropriate, not that I'm going to make stuff up). They are fine sometimes, but assholes most of the time.
I’m sorry that happened it’s horrible. That happens a lot. We had the same problem and had bought front seats for my disable 85 year mom and didn’t awarded our paid front seats and sent my mom and me to the back of the plane in separate seats my mom needed assistance. After fighting for about three months to get the refund. They gave my mom a 63 dollar voucher to her name good for 30 days. My mom couldn’t use that voucher and couldn’t change it to my name even though I booked and paid for the tickets 🤬😡
You should had dispute the charge with your credit card company consumer credit act law.
Sorry to hear this, they really are just scammers. We've been ripped off by them like this too, I hope they get held accountable someday soon.
WOW. That's horrible. They really do NOT care about people as human beings. I'm to believe they really couldn't honor a paid seat for a disabled elderly woman? That's just BS.
So, if you can't check-in via their app what does the ticket says? It says to be show up two hours before your flight. I have the Volaris Annual Pass and It have never had any issues. This Pass is for people that are flexible, meaning that you can book a flight within 72 hours. I don't recommend this past for people that are not flexible and also means showing up to the airport earlier, specially flighting from MEX to CUN.
Yep 👍🏽
You briefly mentioned Viva Aerobus. Would you elaborate? I have a ticket with them from QRO to Cancun in November. It was not through any special program offering, that I'm aware of.
VivaAerobus is another budget airline that has shady tendencies. We have stories with them, too. Kevin's parents paid a flight from Chicago to Puerto Escondido last year, with a layover in CDMX. They paid $100 usd for their luggage (ridiculously high). The luggage didn't make it to PE, only to Mexico City. They claimed that the $100 fee was only for the first leg of their trip and that they'd need to pay ANOTHER $100 to get the luggage brought to them to their final destination. Kevin fought that one like hell. We got them to ship the luggage to PE from Mexico City after lots of arguing and slipping the Viva attendant $500 mxn pesos. It was a mess when they were going to fly home as well. We called the airline the day before departure to make sure their luggage was included with their flight. Viva rep on the phone assures us it's included. We get to the airport and they try charging $100 usd AGAIN! We call the Viva rep again and they ask us to pass the phone to the attendant at the airport and the attendant refuses to take the call. It was a MESS.
@@EatBailaTravel Good to know! Wow! OKAY. Thank you!
I dislike Volaris because of all that you mentioned and am surprised they aren’t being investigated.
Kuddos to both of you for taking care of the woman & her son. You were her angels on Earth ❤
I wonder what we can do to have them investigated? 🤔 after all this I'm honestly willing to do more to make real changes to their operation. And thanks for the kuddos, but honestly that woman could have been my mom or tía..
Thanks. Info was very helpful
That's a good deed in the karma bank!
Tha pass would be great and would be a good deal if you could actually get on a flight.
For international flights it makes sense, but domestic flights are only @ $70, so I don't see a great savings for the hassle, and it sounds like a guaranteed middle seat.
Thanks for the heads up! I'll pass on the pass
I wouldn't pay, I'd just rebook on whatever flight was leaving next to an interesting place that still had seats available (you said flexible!).
If they bounce you from a flight that's on them, and though they want to charge you for being late to a flight you had a reservation for, they can't charge you to check into another flight within the 24 hour window.
That lady could have been my mom, my aunt...
and yea, in theory the pass is great, but in practice, they use it as an opportunity to scam people.
Here for the drama lol love y’all 🩷 Great job for no dejándose!!
jeje thanks Vane!
✈Great info. I watched to the end. -Marc
Thanks, Marc! Saludos to you and Paulette
Sounds like a tactic for them to upcharge. They sell the annual pass knowing they will shut down the website, so people will go directly to the airport and experience what you've experienced.
We have used the volaris pass for a year and it’s still love/hate relationship but we have never encountered one of these issues.
So did you get to Cancun? And, I would be reluctant to fly out wondering if I could ever get a return ticket (or have to go through the hassle again).
We did. We had to fly for a quick work trip and be back in Mexico City by Monday. Because we arrived later than planned and had to work, we didn't have time to enjoy the beach, sadly.
Have you tried new airline Mexicana? They say is supposedly cheaper and more convenient.
Not yet! But we will try at some point. Will be interesting to see. Airlines need more competition to improve their quality. At least that’s what I hope happens.
Never had a problem with Volaris but only ever traveled Tijuana to Morelia. But you missing the flight was your fault. If I notice the websites is down you know I’m leaving early I’d rather wait at the airport then deal with customer services. At the same time employees should know that theres an outage and it’s shouldn’t have been that hard to wave the fees.
You make a good point. We should have gotten there earlier once we saw the website was down. We’ve learned more about their shady operations and how to avoid them since this day.
I keep hearing these horror stories about Volaris so I prepare for the worst, but so far we have had nothing but good experiences. They even gave us vouchers allowing us to rebook for free when we had to reschedule a return flight due to a medical issue, despite having bought the cheapest non-refundable tickets (they were probably happy to resell our seats for more than we paid). Meanwhile we have experienced problems with every US carrier we have flown in recent years. At least the US carriers pay YOU if they overbook!
Waao such a nightmare! I was in the same situation, I booked one night before and in front of the desk they told me that the fly was oversold but the difference is that they booked for me another fly to the same day and gave me a coupon with 6000 mxn for the inconveniences
Doesn't sound too bad!
Good job not backing down! I would say learn the aviation rules in Mexico. They have to reimburse you when it’s their fault. I got bumped from a flight because they said I didn’t check in online, but I did because they sure did have my money for my extra luggage I was checking (this was Aeromexico, BTW) so they gave my seat to someone else, meanwhile my friend who I was traveling with, who speaks no Spanish had to fly back to CDMX alone, w/o me. I was livid! Made the biggest stink ever and they gave me $400 USD. I lost an entire day though and that is nonrefundable.
Wow I’m bummed to hear this happened with Aeromexico 😏 lost time is nonrefundable and that’s the worst loss of all
Wow…. This videos makes me think of our trip to Guanajuato a couple years ago with vivo aerobus. 🤦🏻♀️
We spent a night in Mexico City airport. It was rough… and very cold lol
VivaAerobus is another one on our shit list!
I bought this pass a week ago and haven't found a single flight available either from my city to Guadalajara (the only option from my city) or from Guadalajara to anywhere else. Or anything period! It's possible that flights are limited to dia de los muertos.
It's a little deceptive because if you're not using the pass there are still tickets available to buy, so obviously all seats are not available for the pass.
Regarding check in. They force you to check in because they want to try to charge you for your baggage if possible. It's not that the app is down.
Can you book 2 flights on same day?
Jusr in case you need to make your own layover if no direct flight are available
Yes, you can book as many flights as you wish but if you don't make your layover it becomes your responsibility
How do you add the checked baggage using the Volaris Annual Pass? Or where do you do that?
You have the option to add it when you make a flight reservation. You can also add it during check in
So sorry for your experience. There customer service a few years back was awful. I have had volaris annual pass for 1 yr now. Also pay 350 p/yr and having run into any troubles.
Yea they're not great but once you learn the ins and outs , it's not all bad
Is a TUA only charged from the departing mexican airport.
So from LAX to GDL, no TUA fee?
Yes that is correct for example when we leave Chicago to Mexico we pay around $25-30 USD
I would have gone torpedo Karen on them and thrown Better Business Bureau lingo and god knows what else to scare the crap out of them! Due to my profession, it is not convenient for me to get the annual pass, but this is all great information to know. Thank you for the video! :) Saludos from a traveler that can only take Volaris since they are the only ones that fly direct from Chicago to Morelia.
😅😅 well, I did my best to give them whatever version of Karen I could lol
and, that's how they get us.. when there are no other options 🥲
Great story
Thanks for listening 🙂
Lol, they are jerks. I could never chech-in through the app and then they want to charge me 15 bucks to do my check in. I wish they could be sued. I also have the annual pass and right now at this moment the website is not letting me sign in when I want to fly tomorrow and the reason I could book my flight before is cause annual pass doesn't allow🤷
Dang! Make sure to reach out to them as soon as possible. We have gotten better at using the pass, we might actually make video to share tips and how we use it.
@@EatBailaTravel A follow up would be great!
Did you have to pay for your backpack? Isn't it considered carry-on? Thank you for your response.
No you do not have pay for your back. We pack it super compact with vacuum sealed bags.
Gracias for having a big heart and showing empathy. It says a lot about your character. ❤ To them, we are all expendable because these airlines are only about the money without any consideration for the human side of traveling. Overbooking is the result of unregulated capitalism. Saludos!
Unregulated capitalism (and greed) indeed. 😏
Great episode
👍🏽👍🏽 thanks for watching! Have a great rest of your Sunday 😊
Fly from fresno to Guadalajara often with no issues at all. Best deal for me so far.
And I hope it stays that way! 🤞🏽
Volaris in Fresno suck they leave 12am or 2am Tijuana is better.
Thank you for the useful information, as for me I will choose to not patronage Volaris at all, I do not like companies that try to screw their customers
glad this was useful!
I have the pass and am satisfied with it. It's much better for GDL residents because GDL's airport is much more efficient than MEX's airport. Still easy to make my gate even if I arrive at the GDL airport only 45 minutes prior, as long as I checked in online via the app. Amazing I can go from curb to gate in reliably 10 minutes flat, GDL is (relatively) efficient in comparison, especially if I use the less busy northernmost security entry (the one closest to the roundabout). My average is arriving 1 hour prior. GDL is also a major Volaris hub, and is probably the best big airport in Mexico for annual pass holders, which also makes it good for gringos & digital nomads of Ajijic & Lake Chapala & Guadalajara, in addition to locals who fly often. The satisfaction rating of the pass is much higher for GDL users than for MEX users.
I had a totally different experience when I missed one flight last September. I was traveling from tijuana to cancun. I forgot to check in and didn't remember about it till I was heading to the airport. Unfortunately I had no data. When I got to the airport it was too late to check in. I eventually went to the desk and they rebooked me on the next flight without charging me. I was surprised, expecting that I was going to pay something. Nope. Just handed me the new ticket and off I went. I do speak Spanish and try to make them laugh so I don't know if that had anything to do with it.
I’m glad to hear you had a positive experience! It must really depend on who you get and yea I agree that speaking Spanish makes a difference.
Volaris has been very, very good to me. I have both the v.pass and the Annual Pass. However, as you unfortunately have learned the hard way, their website and other customer service is something out of a bad horror movie. I don't go to the airport unless I have a printed copy of my boarding pass in hand. Bring your own food and water because the food is really bad and the water is expensive. On the plus side, their flight attendants are great and if you get and use the Invex credit card, they waive the baggage fees for baggage. Vivan Mexico y Volaris! (Cramped seats and all.)
Good! And I hope they keep being good to you because that's how it should be. We're definitely learning how to navigate their BS :) lol
Can you make a video showing how much you paid for some of your flights?
Yes! We will be making an update on this soon and will include how much we paid for some of our flights. Thanks for the request.
Thanks!
Kathryn ❤️ thank you so much!
I took volaris as well I paid regular price. Both the website and app were down when I was trying to board.
Wow, so this really does happen all the time. It’s got to be intentional
it is an actual scam. I actually took two flights. One from Fresno to Guadalajara and another from Mexico city to Guadalajara. Neither time did the app work. At the hotel or in the airport.
So you would basically be flying like tier above standby more or less.
Yes, we have used it more often lately and it's not that bad
I noticed that their web site is very glitchy. I had to try several times to purchase tickets to fly from PE to Mexico City in January. Thanks for the heads up about checking in on line (or at the airport). Meanwhile - I am still waiting for my refund from Aero Mar ... which I will never see.
sigh... well, I hope you get it! They're hoping you forget/give up about it.
did the 8 people that were not able to check in were annual pass holders?
I don’t know actually. That never came up
Volaris airlines always has a card under their sleeves. But it is the most economical, that is why I use it as well. By the way, I looove your shirt! Where can I buy one??
They suck people in with their comparably affordable prices and then sink their teeth into you. 😏
Got my shirt at the Mercado de artesanías in Veracruz (puerto) 😊
viva did this to us in February and yep they DGAF. I paid to rebook the next day.
😕 ugh, that’s awful
Thank you for FYI 😮
Our pleasure!
I am so sorry that happened. Volaris is horrible. We would have recorded the whole thing at the airport. That’s what we do when we fly.
oh, good idea, I'll record next time!
because unfortunately, there likely will be a next time... lol
I’ve flown with volaris several times without issues. Since you only paid TUA and tax, what you had to do is file in for a reimbursement since you didn’t take the flight and they are obligated to give it back by mexican regulations. And since you have the annual pass you just should have booked a new flight.