We Were SHOCKED By The Hospital's Response To Our Concerns!
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- เผยแพร่เมื่อ 9 ก.ย. 2024
- We appreciate all the support you all have given out family. Our family of 4 have a working farm in central Arkansas where we share our adventures with you. You'll likely see many different animals, gardening, and our family's adventures as we navigate life. Be sure to hit that subscribe button and ring the notification bell so that you never miss a video.
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Perryville, AR 72126
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Kimberly, I spent 16 years as a policyholder rep and fraud claims reviewer for an insurance company in New England. If you are ever going thru difficulties with a provider, meaning the doctor, hospital, etc., bring it up with your insurance carrier. They are part of your recovery team as well, if we ever had trouble ever getting records from a hospital, or were getting conflicting information from them, the insurance company processing the claims can use their strength to straighten things out. HIPPA laws are extremely strict, and we were trained to cut through the red tape. I’m glad you’re on the road to recovery, and you and your family remain on my prayer list. 😊
Thank you so much for the prayers and for that suggestion as well!
You listened to advice of others. Took appropriate action. Good for you. Hoping others will benefit from your response.
We are hoping so as well!
You are welcome. I love you all
I'm glad the surgery worked, and your feeling better every day. It's really sad they acted that way. God Bless everyone.
Thank you so much!
Hi guys It is so good to hear you are getting back to normal. I would tell the Doctor the problems you are having with the hospital. I would also go to your State Food and Droug administration and see what you can do about getting it pushed thought your State regulations about people with food alergies. those are some really good lookin cows. Love your video God bless y'all and until next time take care now.
I’m in Canada and requested my medical records after a botched delivery of my son and emergency hysterectomy. It took them 2 years to get the records to me
Oh my goodness! That is so long!
So glad you are much better. God bless. ❤🙏
Thank you so much!
I worked in medical records and having a copy is a great idea!! Also it will have anything pertaining to you before and after any procedures or processes occurred. Good luck with your very unfortunate experience with the hospital and I pray they do the right thing!!
Thank you so much for the kind words!
You're following the proper procedure. If the hospital works out things internally, that's great. When they won't, then it's time to file complaints with the agencies. You done right.
Thank you for the support!
I’m a retired RN and I am appalled at the treatment you received from dietary, and the behavior of that nurse. The hospital I worked with would come down hard on poor nursing care, as they should. Most nurses take their jobs very seriously but there are some not so caring. I hope they can set your minds at ease that they have made real changes.
Thank you so much for your years of service! Yes, we agree that most nurses are amazing and do a great job. Thank you for your kind words!
Carry on. 🙏✝️🙏
You have the right to 100% of your medical record. I encourage you to get all of them. It may cost some money but it won't be a budget breaker. Ask for Physicians Orders and Notes, Nurses Notes, Lab Results, Anesthesia Notes and Orders. Surgeon Operative Notes, Dietary records and if you want to really know incredible information ask for the complete itemized billing. Likely it will be at least a ream of paper. I also encourage all people to keep their own copies of labs, tests and visit notes. Computer systems usually do not talk to other systems so being able to carry your own records is valuable. Also you can get DVD'S of x-rays, MRI'S etc. It favors people to carry their own records. Best wishes and thank God for your recovery.
Thankfully a digital copy will be very minimal in cost. Paper copies would be a lot from this hospital so I am only going to get the digital records of my entire chart.
I'm so glad you filed with State Board of Nsg!! I was 16 yo having a tumor removed. Dietary gave me fried chicken, mashed potatoes, gravy, salad & corn on the cob, && desert. Well l was NPO having surgery soon. The nurse walked in & FREAKED out. Nothing Per Os big red sign above my head & foot of the bed. Lol. I've been a nurse for 40+ years now. BEST job I've ever had in my life BTW, l put your name in our church Adoration Chappel book for prayers 🙏🏻 for you from our Congregation. God bless. I'm sorry l mentioned the "ums" several vids ago. You are very eloquent in your verbiage. God bless you all and many 🙏🏻 prayers 🙏🏻 Nurse Judi in Scottsdale AZ and Eucharistic Minister 🙏🏻 ❤️
Thank you so much for the kind words and the prayers! We really appreciate them!
One of the times my husband was in the hospital his HIPPA rights were violated. All we got was a verbal we're sorry.
My husband was later in a rehab center. They caused his death. My lawyer said you have to request his records in writing. Then their lawyers remove anything they don't want you to see. So not right!!!
That is terrible. So sorry for your loss. Nobody should have to experience that!
Praise God 🙌🏻✝️💞🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻💞💙✝️🙌🏻✝️🙌🏻✝️🙌🏻
I’m so glad u didn’t stop at that generic letter. So proud of yall for taking a stand and helping save someone else. Food allergies can be life ending so it’s a big deal. Love the babies they are so cute. Kimberly I’m so glad your pain free now 💕🌹💕
Thank you!
Keeping you in my prayers for complete healing! ❤️🙏🏻🙏🏻🥰
Thank you so much!
Great job advocating for yourselves and future patients.
Thank you so much!
💔🥲💙💞🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻💞💞
You should always get a copy of your medical records every time you go to a doctor or hospital just in case you have to go to a different doctor you’ll have All you past information to give to them instead of trying to guess dates and what you was told. Because we forget all lot of it over time.
So happy you got a good report
Thank you! Us too!
They are your records they should be free. I'm VA, and I know that when I went to an outside doctor/hospital and then requested my records after I had had surgery there, they gave them to me free of charge, and that was at Little Rock UAMS, I also had surgery at Little Rock Baptist, and they gave me my records also. I don't know what the problem would be with them not wanting to give you yours unless they are trying to make sure that they are not trying to cover something up.
Enjoying your videos! New to your channel. So thankful your surgery went well! God is good!
Thank you so much for joining us and for the kind words! Yes, God is amazing!
Did you inform your surgeon about the issues you've had with HIS hospital? I would think he would have an investment in the hospital's response to your issues. Please inform him and let him know you realize he is associated with the hosp. Glad it's behind you and the surgery has been successful!!
Yes, we talked to him about it at this last appointment. Thank you so much!
I was wondering g the same thing. And he might work out of different hospitals if there are other ones. Even if he’s not on the verified surgeons (can’t recall what that’s called) he can get some type of permission to do surgery elsewhere if it’s like I’ve seen in Central Texas some time back.
It’s really a shame to have to take this on while recovering. But sounds like y’all are doing the right thing and very well. Just sad to have happen.
❤❤ take care. Sweet bulls and heifers and babies. I guess I coulda said herd or cows?
I am so happy that the surgery was a success. Yes I agree that you need to follow up with your concerns as it should help other patients. And make sure to keep copies of all communications. Time and date of phone calls and what was talked about. Keep on keeping on Kimberly. Sending love and hugs🤗🤗💞💞💙💙
Thanks so much for the support!
glad u are better
Thank you so much!
Very happy things are going good with your health, i will pray u stay in good health God Bless
Thank you so much for the prayers!
It is imperative you send all correspondence to bbb... Better Business Bureau....cc at the bottom of every piece or letter etc.. that bbb is copied and receiving this complaint... you will see just how high "they" will jump to remedy this...
Wow That’s a lot to go thru. I’m proud of you for taking that journey & speaking up.
God Bless You.❤🎉😊
Thank you so much!
Glad you're feeling better. 🙏🙏
Thank you so much!
Wish you luck.❤❤❤
Thank you!
You'll be lucky if anything gets done about the problems you had at the hospital. Just glad Kimberly is doing so good after the surgery. Nice looking cows. GOD bless y'all.
For sure and thank you for the kind words!
I am so glad that you are feeling so much better Kimberly. I hope the State does investigate your complaint. Have a wonderful day. God Bless.
Thank you so much!
WHILE YOU ARE STAYING IN A HOSPITAL THEY ARE RESPONSIBLE FOR YOUR ENTIRE CARE!
Yes!
You can give God the glory for this success.
Absolutely!
Most hospitals don't give the best employees any credit. It's really sad. And they push anything bad under the rug too. It's crazy how most hospitals treat the employees and patients.
Yes, that is very sad. Thanks for watching!
😂... Yeah, Kimberly is feeling better!!!
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You did all you could to address the issues at the hospital. Hopefully, it will help someone else in the future. I am glad to hear that Kimberly is healing up well. Praying that she continues to do well as ahe heals! 💖🙏💖
Thank you so much! Prayers for your continued healing also!
@GrownsFamilyFarm my pleasure Kevin and Kimberly. And thank you both for your prayers as well. 💖💖💖
You can go to records department in that hospital and get them that same day if you wait but you’ll have to pay for them which you’ll do any way you request them.
Yes. At this hospital it costs a lot more to get paper copies of records so we will be getting a digital copy.
Beautiful cattle..❤
Good afternoon i like your videos keep making more new farm animals 🥰😍🥰😍🥰😍🥰😍
Thank you!
Your welcome 🤗
Thanks for the update, , so glad you are feeling better Kimberly! God is so good! I have bad food allergies…I’ve had some issues with a hospital that was giving me blood transfusions once a year… when I had to spend the night, my daughter just went out to get me food, I didn’t trust them when they messed up my plate… I made a complaint but just left it there and ate outside of the hospital from home… I now know I have to cook and freeze my own foods for emergencies… it’s so scary with food allergies for me, they could kill me with the wrong foods… I don’t get the transfusions anymore now that I have gone through menopause… Thank you Jesus! One local hospital I refuse to go to, so I drive 30 mins away for emergency… the health care sucks!
So sorry that you had to go through that so much! It’s terrible that you had the same food issues and had to bring your own. Thanks for watching and for the kind words!
Matthew 19:26: "But Jesus beheld them, and said unto them, With men this is impossible; but with God all things are possible"
So happy you’re coming along good.
My wife was in the hospital a couple weeks ago, there were signs that said no recording during doctor’s council.
Thank you so much! Hope your wife is doing okay also.
Make a copy of your survey before you send it back to them.
Good idea!
Thanks Kevin and Kimberly
Thanks for watching!
❤🌷🌹❤🙏🙏🙏🙏
You can log I. For free to the board of nursing Disciplinary actions. It may take a while but all actions are public. You o need to know first and last name of the nurse and it can take quite a while for any info to be published on the site. I’m a retired Risk Management RN and still look at the Texas site all the time. Just so interested on how healthcare and nursing is going and looking for trends etc. it is discouraging for sure. Thus while I’m retired. Best of Luck to you. Thank you for stepping up to report. ❤️❤️
Thanks for the suggestion!
Really hope things get sorted. I remember when I had my youngest 20 years ago something bad happened after he had to have an op at 2 days old, I really wish I had reported it but at the time I was just pleased to get him after 3 weeks of being in there. I realise it's too late for me to do anything now. I just hope everyone else's baby didn't have what mine had. Xx
So sorry that you had to go through that. Nobody should have to experience poor care.
You have nice herd
of cattle!
Glad I caught you.
Dosn't take long. I have gotten my digital records in a matter of hours.
I don't know if this would help, but you could also do a report to the BBB - Better Business Bureau
That’s a good thought!
So glad you are doing better! Continued prayers on everything! Love you all so much and God bless ❤❤❤
Thank you so much!
It shouldn't cost u anything those r your records😊
Our thoughts exactly.
Thank God for miracles
Absolutely!
I am so glad everything is going well and the surgery was a success
Thank you! Us too!
I'm glad that you are doing better. Blessings to you!
Thank you so much!
I'm still amazed that the Bramah is like a pet. I believe you called him doc.
Yes, he is so sweet!
You can refuse that nurse. Go to the board of directors. Don't drop it. ❤
I am so happy you are doing so good! God is so good!!!
Yes He is! Thank you so much!
I thank God for you both. Continued prayers. I always request my medical records, I would do that if I were you Kimberly. It is a shame that this happened to you but I am glad that you went this extra mile to file a complaint. ❤️
Thank you so much for the kind words and prayers!
The hump on cattle like "Doc" is muscle and people make hump roast out of them
I have celiac and was in a hospital and they kept bringing me no food because everything was gluten. The nurse yelled at me for not eating so the next day I checked all the boxes and still got no food and then yelled at me again I told her my husband was providing food, so bad
Oh my goodness. That is awful!
I'm glad you didn't let this go. I can speak from experience that not getting proper care while in the hospital can be very upsetting. I have a daughter that has seizures and she was hospitalized to have a week of testing and I went to walk my husband, daughter and grandson outside to the car. I notified the nurse, a technician and the nurses at the nursing station that I was going to be out of the room for about 15 minutes. Since my daughter was considered a fall risk due to her seizures the staff had told us both that she wasn't to go to the bathroom by herself without a staff member present. A nurse got her up helping her to the restroom and then left her by herself? Yes you guessed it she went into a full grand mal seizure. The bathroom door only swung into the bathroom and none of the staff could get to her. From what we understand she hit the sink first ripping it from the wall, landing on the toilet breaking it in half and then continued to have a seizure for the 10 minutes it took them to get the door off the hinges to get to her. Her injuries from the seizure were a concussion, a gash 14 inches long across the back of her head that required staples and a broken collar bone. Imagine walking into the room and seeing 4 doctor's and 6 nurses around her bed. I asked " what's going on?" Everyone was quiet. I looked at the nurse and said "you left her alone in the bathroom didn't you?" Then the excuses started coming out of her mouth. I calmly looked at her and said " you can leave this room and the floor, you have no idea what your doing and don't need to be caring for patients that have seizures because even I know that you don't leave them alone in the bathroom!" I lodge a complaint with the director of the hospital. I was asked"what I would like to be changed?" I told them first the doors to all bathrooms needed to be able to be opened from both ways and to make sure that the staff that cover for shortages have the proper training to care for seizure patients. The next time my daughter went into the hospital the changes had been made. So filing complaints do make it so other never have to go through what my 17 year old daughter had to go through. Keep making follow up calls. A special diet is given to people that are diabetic and have heart issues. The nurse that left my daughter alone was let go because the hospital wasn't going to allow her to continue to make the same mistake over and over. Aparently it wasn't the first time she had done it. Thank You for sharing your experience. I hope you continue to have an awesome recovery. Much love from our family to your family.
Thank you so much for sharing! I’m so sorry to hear what she had to go through, but am thankful that you also followed up to ensure that didn’t happen again. We are hoping for the same outcome through persistence!
Beautiful cow’s 🐄 🐂 they all look so healthy ❤❤❤
Thank you so much!
Having been in the nursing career for 32 years, this breaks my heart that you had to go through this. It only takes one to make you leary of all. I am so glad that you have went further up with state after not receiving a decent response locally. If your state is anything like Iowa, where I'm from & have worked most of my career, you will receive a full report from state, at the end of their investigation. If there is anything I can do to help please don't hesitate to reach out. I am so thankful your surgery went well & you had such a great surgeon. I do agree with what someone else said about letting your surgeon be aware of the bad experience you had with a nurse & even dietary. He definitely needs to be aware of it. I think I've been on about every experience that there can be. From having a bad nurse myself on a couple occasions of being a patient. Being an advocate for a brother that was fighting for his life. Then when my Mom was in a nursing home for a short time we had to contact state ourselves, more than once. I just pray everything continues going well for you, Kimberly & that you do get a response from state. I thoroughly enjoy your family & the sharing of your animals & your life. Sending love & prayer. Take care, be safe & God bless ❤❤❤❤
Thank you so much for the kind words! We did let my surgeon know about both issues that we had so that he was also aware. We are just thankful that this is behind us and that I can start finally feeling better.
So happy you’re doing so well Kimberly.
Thank you so much!
I think it's great you waited to see for yourself what the response would be and not just go on what others thought. TBH I was very cynical having had a similar experience about a year ago, but I still applaud your perserverance. It's so sad that that's the state of affairs. 😢😢😢
Yes, we are hoping that maybe it will help someone down the road.
HEY Kimberly and Kevin ❤ Kimberly I'm so glad you are feeling better, that's great news. I hope everything works out with the hospital. That little calf is so sweet and friendly.
What night is y'all doing your live this week? Love y'all and God bless you and your family and all the animals and feather's ❤❤❤❤❤
Thank you so much for the kind words! We are planning for Thursday. ❤️
I just had surgery was brought a snack that wasn't gluten free and it is in all my records that I can't have it they looked at it if it was no big deal
That’s terrible!
Even registered dietitians did not know all the names shielding MSG hidden in foods! I told her to google for the long list and I went to Whole Foods for foods I knew my husband could tolerate.
That dietician came back the next day to say she had found validation about the hidden ways MSG can legally be in foods and was appalled she had not been taught that fact in her education process. I thanked her for listening and learning. We hoped she could make a difference with her new knowledge.
And YES to patient needing a 24/7 advocate with a notebook to record every single entry and interaction with a hospital employee as that is only way to fully protect from errors or to prove your statement is valid about a person or event. Exhausting but so worth the effort to know the meds and doses, times and person.
I would like to know what your records say to any notes they did make
Us too…
thats great your feeling better
Thank you!
Beautiful calves.
Thank you!
Stay vigilant, glad your better
Thank you! We are too!
Thank God for Kimberly's sake and maybe many others down the road, you followed through and made them accountable! Good on you! I had to do that also when I was hospitalized in by 20's! A charge nurse made what could have a costly mistake to me! Thankfully I'm a nurse, graduating from that hospital! I brought it to my doctor's attention, from there it went to administration and director of Nurses! That charge nurse was ultimately let go! It had to happen so a mistake like that would not be repeated! The hospital also offered me a job, but I was already employed elsewhere! Point is you have to protect yourself and sometimes others as well! So happy to see your continued progress Kimberly! God bless!
Good for you for doing that as well! We definitely are trying to follow through for others who might be affected. Thank you so much for the prayers and kind words!
Their tx and care should Not be altered by a cell phone being used to record their actions
At least you got some kind of response. I would still set up a meeting with the administrator if you are not satisfied with the response of the patient advocate. It is sad that hospitals don’t see the issue. Maybe they should be admitted to a hospital and see how they are treated by their staff. My sister was very sad at their response to how they basically just shrugged it off. Sorry they treated you so disrespectfully. I am so glad that you are on the road to recovery. Keep taking care of yourself.
Thank you for the suggestion!
Great job being your own advocate. Most hospitals are all about the MONEY now, and it is sad how bad our healthcare has become. Keeping praising the GOOD STAFF and the care that they gave you, as you know, that is just as important as filing the complaints against those that were so subpar. Praise GOD how well you are healing! I love calves too---had many pet Holstein calves growing up because of feeding them the milk replacer, and watering them.
Aww. Thanks so much!
❤🙏
Same thing happen is stockton hosipatal nothing happen
So sorry to hear that!
Such bullshit, it is always a pain to get your money ey back. I overpaid $900 at my dentist, and I had to fight for it. Then my next dentist did the same problem it took 6 months to get back.
Good luck.
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❤❤😊😊😊
No migraines 🎉🎉
Yes! So happy!
I had a bad as a patient in a Namp, Idaho. I WILL NEVER BECOME a patient there again It had to do with the nursing staff.
So sorry to hear that!
After listening to all you have had to go through to file a complaint I definitely would ask for your medical records just to see what was written up about you and your op…you are saying all the same things I said after the really bad incident I ghad last July and I don’t ever want to go under anesthetic again and my son and my daughters have said what you have said that you wld not be left alone as they wld not leave my side…my doctor wants me to do a full report but it’s taken a yr for me to be able to mention it and that’s without details as I kept having panic attacks wen I thought about it…im so glad your more or less better but a lot better than you wer…🙏❤ the calf’s are gorgeous and that one ur stroking is amazingly friendly ❤
I hate that you had a terrible experience as well! Prayers that you are able to get some resolution.
Glad everything is going well for you and the surgery was a success. I love the peacefulness and quiet in the background! I don't think we ever petted our dairy cows but, I would help give them a bottle. Have a wonderful and blessed rest of your Sunday. Love y'all and God Bless!❤
Thank you! You too!
@@GrownsFamilyFarm you're welcome! Kimberly, you're still in my prayers.
Are they brahams
Yes they are
What breed of cow is that with the hump.
They are Brahman.
What kind of cattle are Buck & DR?
They are Brahman
Good Luck 😏🤭
What if you step on cow dung?
Stepping on cow dung brings a good luck" - INDIVUE - travel & art
Additionally, the act of stepping on cow dung is thought to have a grounding effect, connecting the individual to the Earth and, by extension, to life's natural cycles. This could be interpreted as inviting good luck by promoting a state of spiritual and material balance.
Did you want Kimberly come kiss you, Her Reply should be: You first and run off.
😂
❤🙏
Thank you!