@@ianhugel click what? have same issue, none works. Not even after removing the mobo and unplugg the cmos battery only lcd test works. keyboard backlite and power on leds(or amber when charging or booting on purpose without ram installed
Zzzz M. My xps was completely dark like yours but I had to click the trackpad and push the power while unplugging it and plugging it back in and then it eventually started coming back to life. Hasn’t happened again
Thank you for this clip! It is just my typical luck, before 2009 i spent a fortune on computers that failed prematurely or were running unreliable. I went to mac and had the same mbp for ten years and no problems of the sort. When I finally decided to upgrade I figured I could save a buck and go back to windows. So I bought a dell xps 15” because it had a good display for my photography. It ran fine for six or seven months and I was quite happy with it, infact it did all i could ever ask for until this evening. All that happens is that the keyboard lights up and then.....nada. Hope warranty will cover! Thanks again and thanks to all below sharing similar experience. Good luck to you all! // Peter
Just a word of warning to anyone out there with a Dell laptop who is watching this video... I had the previous version of this Dell laptop. It had a power on issue every now and then from very early on. I thought the issue was likely just a driver issue, a bug with Windows & Hibernate & Sleep mode, or with the power button itself. WRONG! Initially the issue was not that frequent, and eventually (after several presses on the power button) the laptop would boot. But after around 14 months it got to point where none of the tricks / hacks to get the laptop to boot worked. Then I go online and I find out from some blogs that DELL had shipped the early releases of that laptop with a motherboard that had a known power on issue. After 6 months the same laptop being sold with same name, description etc. actually had a newer version of the motherboard in it. Of course, they didn't tell any of their customers about that or do a factory recall for those that had purchased the earlier version etc. If I had known the actual issue from the beginning I could have got it fixed under warranty. But by only realising the issue after 14 months was too late and left me with a $3000 brick. Is a complete SCAM/RIP-OFF by Dell to be honest. If your laptop does not turn on - they can easily say oh is a static electricity problem or a driver issue or Windows. (and it could be that - or appear to be that - but what if it isn't) Do the various hacks (remove battery etc. etc.) and eventually your laptop may seem to be working fine again. But months down the line when your warranty has expired the problem may arise again and if none of the workarounds help then you are screwed. cheers JB
After a week mine did it. Had to fiddle with it a little. Tap tap tap on key board. Plug in and out the power chord and press power button a few times. Finally was giving up. Then decided rest my finger print on power button. After half a minute it started up. Thank god
Shitty QA from Dell? There are a lot of problems with the Dell XPS 15 (and not only) including the infamous "unable to wake up display after sleep" problem, the existence of which Dell continuously denies for years now. My Dell XPS 15 9570 just failed too. The replacement of the motherboard is 180 EUR and that is without mandatory diagnostics (approx. 100 EUR). Absolute shit! I regret buying Dell and this feeling started a couple of months after I bought it (the sleep problem mentioned above). I was a fool not to return it and get my money back. Now it's too late.
My XPS 9560 had the same problem. The power adapter was loose (maybe due to kids bumping it); it just slides in and out, without snapping in like it should. I plugged my XPS 9550 power adapter into it, and it started up correctly. That power adapter feels just as loose, but appears to make contact better. When I booted using the 9560 power adapter, the BIOS said the power adapter could not be detected. The battery charge was at about 1% when it booted up. So it appears the problem is the power adapter is not making the connection sufficiently. I'll try bending its contacts very slightly, or replacing it.
Same thing has happened to my 9550. Although to be fair it is 5.5 years old now and I'm using a third party battery, which may well be contributing to the problem. I wish it was easier to buy genuine batteries from dell at a reasonable price!
I am having similar problem. It was all ok n suddently i had black screen. When i press power button the button itself lights up and can see keyboard backlight. If i press D key alongwith power button upon starting up i see red green blue white n black screen. What Should i do. I removed battery n cmos still nothing
I had to send it in to Dell for repair. basically the port broke :/. Actually happened a second time last month, and instead of using the regular power cable to plug into the standard port I used a USB Type-C power cable to plug into the USB Type-C port. I bought it separately.
So nothing happened to my computer I just shut it off for the night full power off then in the morning I go to power it on the light turns on until I take my finger off the power button then the light turns off
@@PhoneBattles so my dad thinks it was a power surge causing it to stop working because we replaced the motherboard and it still doesnt work its something to do with the power button itself
Dell's use cheap components to lower the manufacturing price, that's why they dont last anymore. I'd recommend a desktop, they are cheaper, more powerful, and easy to upgrade.
I had this trouble with mine but discovered it would successfully drive an external screen via hdmi. I also discovered that if I just switched the laptop on and did nothing, the screen would eventually come on after 20-30 minutes. After that I could power off and on or close and open the lid and it would still work. That is after it had been off overnight and the same problem was back. I eventually talked to a Dell out of warranty support representative who said he had never come across this exact situation before. However he talked me through the D key and power on and the display diagnostic worked but then as the screen had already been activated that day it didn't prove anything. He also took me through some diagnostics using another key and power on (sorry I cannot remember which). He finally apologised that he could not help and took me through the returns procedure. Fortunately I held off from doing that. Ever since that the laptop has performed normally. This may not be the case for everyone of course but I have posted this to say "Don't give up". At least try talking to Dell.
Sent it in to Dell for repair. They wanted to charge me and I said no (they said on the phone I wouldn't be charged). They sent it back fixed and I didn't need to pay for the repair.
@@jss.2020 that was 3 yrs ago and ig when I commented I didn’t say it properly. After 3 yrs, my computer was having problems turning on. I figured it was the charger so I tried another charger. After a few weeks went by, that’s when I noticed the battery was going bad. I replaced the battery and everything was fine. Another issue with my computer was that it was overheating badly. So after 3 months with the new battery, my computer was doing the exact same thing with not turning on. Then one day, I tried to turn it on and it was dead. The battery had 100% charge so I decided to disconnect the battery and turn it on and it turned on right away. So I thought the battery was bad again.(we got an Amazon battery) My dad decided that he didn’t want to do any more repairs on my computer so we got a new one. A year went by in like August 2022 and I put that Amazon battery back in, and there was no problem. Still to this day, the Amazon battery works. We only replaced the battery once. And sorry that this is a very long response but I had to say the full story of what happened.
![How to Fix or Troubleshoot a Laptop That Won’t Turn On [#3] (No Sign of Life)](http://i.ytimg.com/vi/SwoyGzpM9TM/mqdefault.jpg)
Didn't mean to abruptly end the video like that lol, but said all that I needed to :(
I have had my dell xps for 1 week and having the same issue. The keyboard lights up but screen dont come on. $1400 laptop with 8th gen i7. Wtf.
David ward all you have to do is click a few times and it starts back up
@@ianhugel click what? have same issue, none works. Not even after removing the mobo and unplugg the cmos battery
only lcd test works. keyboard backlite and power on leds(or amber when charging or booting on purpose without ram installed
Zzzz M. My xps was completely dark like yours but I had to click the trackpad and push the power while unplugging it and plugging it back in and then it eventually started coming back to life. Hasn’t happened again
Ian Hugel thank you so much this just fixed my laptop!!!
Ian Hugel you saved my fxcking life man!!! THANKS A MILLION
Thank you for this clip! It is just my typical luck, before 2009 i spent a fortune on computers that failed prematurely or were running unreliable. I went to mac and had the same mbp for ten years and no problems of the sort. When I finally decided to upgrade I figured I could save a buck and go back to windows. So I bought a dell xps 15” because it had a good display for my photography. It ran fine for six or seven months and I was quite happy with it, infact it did all i could ever ask for until this evening. All that happens is that the keyboard lights up and then.....nada. Hope warranty will cover! Thanks again and thanks to all below sharing similar experience. Good luck to you all! // Peter
Just a word of warning to anyone out there with a Dell laptop who is watching this video...
I had the previous version of this Dell laptop. It had a power on issue every now and then from very early on.
I thought the issue was likely just a driver issue, a bug with Windows & Hibernate & Sleep mode, or with the power button itself. WRONG!
Initially the issue was not that frequent, and eventually (after several presses on the power button) the laptop would boot.
But after around 14 months it got to point where none of the tricks / hacks to get the laptop to boot worked.
Then I go online and I find out from some blogs that DELL had shipped the early releases of that laptop with a motherboard that had a known power on issue. After 6 months the same laptop being sold with same name, description etc. actually had a newer version of the motherboard in it. Of course, they didn't tell any of their customers about that or do a factory recall for those that had purchased the earlier version etc.
If I had known the actual issue from the beginning I could have got it fixed under warranty.
But by only realising the issue after 14 months was too late and left me with a $3000 brick.
Is a complete SCAM/RIP-OFF by Dell to be honest.
If your laptop does not turn on - they can easily say oh is a static electricity problem or a driver issue or Windows.
(and it could be that - or appear to be that - but what if it isn't)
Do the various hacks (remove battery etc. etc.) and eventually your laptop may seem to be working fine again.
But months down the line when your warranty has expired the problem may arise again and if none of the workarounds help then you are screwed.
cheers
JB
After a week mine did it. Had to fiddle with it a little. Tap tap tap on key board. Plug in and out the power chord and press power button a few times. Finally was giving up. Then decided rest my finger print on power button. After half a minute it started up. Thank god
Same thing with mine. And it did start back up by pressing the power button for a bit
This worked for me: Press & hold power button for 40 seconds (until keyboard lights turn on and back off)
It seems like a lot of XPS users got this issues recently. I wonder what went wrong?
Shitty QA from Dell? There are a lot of problems with the Dell XPS 15 (and not only) including the infamous "unable to wake up display after sleep" problem, the existence of which Dell continuously denies for years now. My Dell XPS 15 9570 just failed too. The replacement of the motherboard is 180 EUR and that is without mandatory diagnostics (approx. 100 EUR). Absolute shit! I regret buying Dell and this feeling started a couple of months after I bought it (the sleep problem mentioned above). I was a fool not to return it and get my money back. Now it's too late.
@@rbaleksandar what are the alternatives?
Please brother tell me i get the same issues on my xps 15 laptop do you fix it or not tell me please
Did you get it back yet? Mine is facing the same issue and I wanna know what happened after dell took it
did you ever get this fixed? What was the problem and what did dell do to fix it?
My XPS 15 9570 is doing the same thing.
yep. my 9575 died after 1 month... its with dell now to get repaired even though i had on site next day premium plus.
My XPS 9560 had the same problem. The power adapter was loose (maybe due to kids bumping it); it just slides in and out, without snapping in like it should. I plugged my XPS 9550 power adapter into it, and it started up correctly. That power adapter feels just as loose, but appears to make contact better. When I booted using the 9560 power adapter, the BIOS said the power adapter could not be detected. The battery charge was at about 1% when it booted up. So it appears the problem is the power adapter is not making the connection sufficiently. I'll try bending its contacts very slightly, or replacing it.
Yeah I had to send mine to for replacement.
@@PhoneBattles i had to replace the lcd on mine which wasn't too hard. The display test working on yours means it wasn't an LCD issue.
Yes @@jss.2020
Yo this just happened to my XPS how much was it to repair? I’m a broke programming student and I need it lol
Same problem I’m buying a Lenovo next time I’m done with Dell....forever.
My experience with Lenovo has been nothing but bad
why go with a Chinese company ...lol ... just get a mac if you want no problems
Same thing has happened to my 9550. Although to be fair it is 5.5 years old now and I'm using a third party battery, which may well be contributing to the problem. I wish it was easier to buy genuine batteries from dell at a reasonable price!
It's a good chance to test an Alienware and tell us how well it works.
But those things are damn expensive :/
Alienware made by dell
Same thing has happened to me. The XPS is a piece of expensive junk. A rip off.
It is a POS! $1800 for all of these problems. I might just run it over with my car.
I feel bad if you bought it at full retail
I have the same issue with my brand new XPS 9560, and Dell Support can't even help me out, Wtf! $2000 laptop! Folks, what's the problem with Dell XPS?
Thank you 😀👍🏼 I followed the steps and was able to get pc to work again.
I dont really get it help me tq
Just opened a brand new one. Won't turn on. The crooked Intel sticker didn't give me much hope, but this is just stupid.
I am having similar problem. It was all ok n suddently i had black screen. When i press power button the button itself lights up and can see keyboard backlight. If i press D key alongwith power button upon starting up i see red green blue white n black screen. What Should i do. I removed battery n cmos still nothing
Did you Fix your problem. I’m having the same problem now power button lights up the. Shuts off
It should still have a warranty since it wasn’t too long ago that you got it.
All the best,
Cyrus
yep! it did still fortunately
Phone Battles glad to hear that!
Same thing happen to on my XPS 15 me had a glitch screen powering on and off by there self and the customer service is trash
Did they mention the solution to fixing it?
I had to send it in to Dell for repair. basically the port broke :/. Actually happened a second time last month, and instead of using the regular power cable to plug into the standard port I used a USB Type-C power cable to plug into the USB Type-C port. I bought it separately.
@@PhoneBattles how does a damaged port prevent the display from working
It’s either the ram, the fan, power jack, or the video card with out.
This is quite sad. I'm sorry for your inconvenience. I hope your backup isn't too bad
That's a bummer man. Hope it's still under warranty.
it is, fortunately
So nothing happened to my computer I just shut it off for the night full power off then in the morning I go to power it on the light turns on until I take my finger off the power button then the light turns off
sounds like it might be the same issue
@@PhoneBattles so my dad thinks it was a power surge causing it to stop working because we replaced the motherboard and it still doesnt work its something to do with the power button itself
Dell's use cheap components to lower the manufacturing price, that's why they dont last anymore.
I'd recommend a desktop, they are cheaper, more powerful, and easy to upgrade.
yep :(. I don't really have space for a desktop but maybe if it keeps breaking. i'm still under warranty for now
@@PhoneBattles I hope dell sorts out the issue for you soon
a desktop isnt portable sir - what kind of recommendation is that
That really sucks. You cannot even use the Bios boot screen.
for me ,, my XPS 15 work after i disconnect the bias battery
I had the same issue now! Can you please tell me how did they fixed it?
I'm having the same issue OUT OF THE BLUE!
@@SPHS_ND_Love_Story mine did the same thing. I did this and it helped: th-cam.com/video/fiOgz0Z-1zM/w-d-xo.html
Its been 3 days and wont turn on unless i plug in
Mine stopped turning on and I barely use it. Needs to be repaired.
I had this trouble with mine but discovered it would successfully drive an external screen via hdmi. I also discovered that if I just switched the laptop on and did nothing, the screen would eventually come on after 20-30 minutes. After that I could power off and on or close and open the lid and it would still work. That is after it had been off overnight and the same problem was back.
I eventually talked to a Dell out of warranty support representative who said he had never come across this exact situation before. However he talked me through the D key and power on and the display diagnostic worked but then as the screen had already been activated that day it didn't prove anything. He also took me through some diagnostics using another key and power on (sorry I cannot remember which). He finally apologised that he could not help and took me through the returns procedure. Fortunately I held off from doing that. Ever since that the laptop has performed normally. This may not be the case for everyone of course but I have posted this to say "Don't give up". At least try talking to Dell.
I find just holding the power button down for like 30 seconds works
You are a legend! Thanks it worked!
Was the charge unplugged? I tried doing it but it doesn't seem to work
How did this story end?
Sent it in to Dell for repair. They wanted to charge me and I said no (they said on the phone I wouldn't be charged). They sent it back fixed and I didn't need to pay for the repair.
@@PhoneBattles Good on ya
@@PhoneBattles what did they do
i got my dell xps 15 yesterday . it doesn t turn on.
it s only 2500 after all.
I fixed mine when it wouldn't turn on by doing this: th-cam.com/video/fiOgz0Z-1zM/w-d-xo.html
Bruh I bought this computer like a month ago and it doesnt turn on🙃
:( mine wouldn't power on and i was able to fix it by doing this: th-cam.com/video/fiOgz0Z-1zM/w-d-xo.html
Common problem it seems. Mine has just joined the club a measly 3 months after purchase
Rip, i bought a dell inspiron today, took it outta the box and it wont turn on, charger lights up and everything
I fixed mine really easily doing this: th-cam.com/video/fiOgz0Z-1zM/w-d-xo.html
Oh, no! Have it checked by a techie.
I did, still under warranty
Looks like a BIOS problem.
Try to reprogram the BIOS. look up bios-mods.com
Maybe the battery is damaged? Or the charger? Try replacing one of them.
charger is fine (I have a backup), but Dell said to return it so I did
@@PhoneBattles Well that's good. At least they are doing something about it
Phone battels I think you should buy vaio and I recommend it
but Vaio only exists in Japan now
@@huytuongbui5685 No, not only Japan, also they're in the US. If you open their website, you will open the US site and you can order from it
@@potato_x69 They still making them
But... They aren't as popular as before
+potato potato potato potato potato potato potato
No they make it and this is the link us.vaio.com/
Khalid Abdi why? Vaio was bought by Lenovo so what's the point?
D4 + POWER fixed mine somehow
I have this problem as well...😢
Chuck the laptop in some rice and you'll be good mate. ;)
That's only good for water damage right?
@@yotoprules9361 yeah haha. It was a joke lol
Having same issue @Dell #Dell
Dell is a piece of junk. Mine did the same but worse. It wouldn't turn on at all after replacing 2 batteries in literally 3 months.
you shouldn't have to replace 2 batteries that soon , you probably did something wrong during install
@@jss.2020 that was 3 yrs ago and ig when I commented I didn’t say it properly. After 3 yrs, my computer was having problems turning on. I figured it was the charger so I tried another charger. After a few weeks went by, that’s when I noticed the battery was going bad. I replaced the battery and everything was fine. Another issue with my computer was that it was overheating badly. So after 3 months with the new battery, my computer was doing the exact same thing with not turning on. Then one day, I tried to turn it on and it was dead. The battery had 100% charge so I decided to disconnect the battery and turn it on and it turned on right away. So I thought the battery was bad again.(we got an Amazon battery) My dad decided that he didn’t want to do any more repairs on my computer so we got a new one. A year went by in like August 2022 and I put that Amazon battery back in, and there was no problem. Still to this day, the Amazon battery works. We only replaced the battery once. And sorry that this is a very long response but I had to say the full story of what happened.
I’m so done with dell have the same problem
Let us know what dell says about it
dell said to return it for repair
Try to boot with integrated graphics
already returned it for repair
Hey just like mine!
Msi the best...
you are not maKING SENSE AND CAN YOU SPEAK PROPERLY WHAT FUNCTION DID YOU USE?
👍✌
Me too 🤦🏻♀️
I had to send mine in for repair. i complained on the phone and got it repaired for free.
Shittiest laptops ever
xps look pretty cool though
Buy a new laptop
Try fixing it
It's still under warranty so I sent to Dell