Dell XPS 9310 Stuck at logo Blinking 3 amber 6 white. What's Wrong?
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- เผยแพร่เมื่อ 14 ก.ค. 2023
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NorthridgeFix
19365 Business Center Drive, Unit 7
Northridge, CA 91324
Phone: 818-668-7058
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Always make a backup first before erasing/programming a Flash Chip. In case your solution didn't work, you can revert back to the original firmware. Some firmware may contain Serial Numbers, Asset Control Tags and Windows license.
All windows machines have the OS license in the BIOS since the conversion to UEFI. Exceedingly rare to have anything come in that's older these days, at least for me.
@@x8jason8x Yup. Since backup was not made, any chances of retrieving the OS license from the original BIOS and transferring it to the candidate firmware is gone. But the best way to go through this is to backup the original BIOS, then clean the ME Region from that as it has the highest percentage of working as opposed to an unverified dump from the web. In this case, more damage was actually done to the laptop and it is permanent since you cannot recover the already overwritten original BIOS firmware.
@@lazal3m The licence isnt stored in the BIOS, the identifying information, called DMI strings are), Windows reads these DMI strings and that causes Windows to activate if they find a match in the Microsoft Activation servers. All the BIOS needs is the appropriate DMI strings which usually include 3-5 values including model number and serial number programmed into them either using a DMI tool or in some cases the BIOS lets you add the values directly. I had a HP AIO come in the other day which was citing it didnt have correct DMI values (every value was blank), it needed a Model Name, Model number, machine Serial Number, a unique identifier for the model (check byte i think), and a mainboard serial number. We had 2 more of the same model in the store at the time, so we verified that both had the exact same SKU and looked in the BIOS for the unique identifier, saw they were the same on both units.
I then added into the unit without any info its main unit model name, serial number, model number. I copied the check byte (i think it was called that) which was about 50 characters from one of the other units. I then after having opened its cover located the mainboard serial number printed on it which is different to the machine serial and entered that in. Once the values were accepted and the machine rebooted, the Windows 10 Home on the machine immediately activated using a digital license without troubleshooting or changing any keys.
Typically so long as you have the ability to enter the DMI information into the new BIOS chip and you have the correct details to enter in, Windows activates no problem. Just depends on manufactuer if it needs a proprietary software utility or if it can be done directly in the BIOS menus. With most HPs I have found it can be done directly, but the section of the BIOS that allows it is only able to accept new values if it detects there is a value missing. Basically it tells you values are wrong or missing and offers the chance to reboot and enter a mode that allows you to enter data to those specific values. Entering wildly wrong values though tends to make it not POST without fully resetting the EC data. So if you dont know what they are, best to leave them blank until you know exactly what to type in.
You have to do this every time you replace a mainboard in a system using the new digital activation system from Microsoft (basically every machine from Windows 8 onwards).
Yes all technician should know this.👍
@@MrGeneralScar thanks for explaining further! So the DMI string is the calculated product of model name & number, machine serial, mainboard serial, and check byte. This further complicates the repair process and chances are if you miss a character or typed in the wrong case, the resulting DMI might not even match anything stored in the activation server. You would have to re-program the flash chip again and do the same steps until it matches/activates successfully?
The repair was awesome but I noticed you didn't remove the battery first before removing the BIOS Chip.
Same goes with apple phones replace the batt yourself or have a certified repair shop do it it will still fail startup boot message for the remaining life of phone cause certified apple has keys to punch into the hashes
1st time writing long time watcher. 1st remove main battery and RTC battery ( mostly its seal CR2035 or smaller). wait atlist 10 mins. Don't plug charger. Press power button for 30 sec. Remove SSD. plug charger ( don't connect any battery) press power button and check screen . Press F2 and see if you can access bios settings. Don't worry about lic in bios because it has SLIC table as oem bios.
for Dell Laptops just be patient in Logo Screen. it can take a few minutes (no joke) for them to sit there just doing nothing after a bios update. so i guess if you reprogrammed the bios it could take as long.
I have this exact same laptop I bought from eBay because it was cheap. Sometimes it does that and hangs at the dell xps logo. So what I do to fix it is take the battery connector off and hold the power button for10 seconds and without reconnecting the battery I use the power cable to turn it on. Once it turns on I switch it off and take off power cable and reconnect the battery and start the laptop. It works for a long time like 6 to 7 months then t happens again.
it’s 2am lunch break and Alex just posted a new vidya!! Dude is skilled fir days!!!
For some older XPS models, one could rapidly press a function button several times before the Dell logo was displayed. I think F2, F8, F12 were typical choices. However, the function key varied by model and there were some reports of people bricking the laptops pressing the wrong function key.
The notebookreview forum archives were a goldmine; they are archived so searchable.
Wow, that is really cool process of resoldering and reflashing the bios chips.
Hi Alex great video. let mention also that some of the more more modern laptops you can repogram the bios via the keyboard connector
Did not notice the original BIOS dump was saved?
There is a rule of thumb - always try to use original BIOS if possible. In your case I would try to clean ME region on the original dump first before messing up with dumps. If does not help, grab BIOS region from DELL Bios update and replace it in the original dump.
To me it looked that the BIOS chip was blank and contain no data
Well i would have removed the M.2 SSD. Reboot and try to get into BIOS setup page. If it passes, that could mean the faulty SSD is causing problems.
100%. We do this for every laptop. When laptop is handed over to big boss, he doesn't leave anything untouched.
With these newer dell you need to transfer over board id, serial numbers into the new bios otherwise will not boot. You need to edit the bios file, it’s difficult but there are people who do this as a service for a fee.
I had the same issue with Dell laptops, you need to remove the battery and bios battery before reinstalling the bios chip. this clears the cache.
13:55 LED starts blinking amber when you put the laptop down.
hey! you're right 😀
It was already blinking amber and white?
he did mention that the battery is faulty it could of been blinking because of the battery
were always watching from philippines...dont forget to get relax sometimes not always getting problem with the work hahaha
this might be a software issue entirely, I've seen similar on my XPS in the past, I had to reset PRAM, similar thing to macbooks, but it was a different sequence to do it, worth looking into
Thank you Alex
Some older cars do this aswell blink codes at you if you count the blinks it corresponds to the fault
Back in the shop
Where did you find the Dell xps bios that wasn’t wrapped in an installer, and is just a hex file?
hold the FN key while starting the laptop so you get into preboot diagnosis mode, i think i had this issue with my xps 9550 and this fixed it.
You are teasing us with that thermal cam on the arm. When you loosen the arm do all the joints loosen at once? Or do you have to loosen further to get one then the other? Sequentially maybe? Thank you!
I had this recently with my pc. I removed the cmos battery for 30 seconds and replaced it, that solved my issue
first one to come thanks for making great educational videos!!!
13:54 - There was a new amber blink. Check it out. Just right after you said "What does that means".
Been a long time from I’ve seen you do a flash and program video
I did experience this in some dell old laptops, cant be save by flashing bios but reflawing sio do the job. I dont know if it will work on new gen laptops.
Good morning all ❤
What if you just got another mother board, Would you have to change anything in the bios when using the old hard drive? Thank you
Is it just some dust reflections coming from the screen?, otherwise potentially some very mild graphics artifacts going on and there were a couple that mentioned possible graphics issue. Probably a no-fix at this point in terms of customer juggling costs between continued repair or new replacement idk.
I saw the orange light blinking when you almost finished the segment.
If you flash bios from another laptop the original serial numbers and other dmi info gets lost
Most people in the comments are pointing at the battery, others at the disk or even at the RAM, even though it's soldered on the board.
But I'm thinking this could have something to do with the BQ chip. Have you looked into it? Might be worth a try.
Nice video, thanks.
Any videos on actually repaing LCD panels if it is possible at all?
Dell's can also have corrupt EC which also stores the STAG and other vital information related to the BIOS.
You press two switches simultaneously while getting rid of the glare. Interesting!
Was the bios battery mentioned ??
Whenever I get that kind of problem, I ignore all the bleeps and flashing lights and go straight to the memory bank. I've seen so many issues like this. Checking/swapping/replacing a mem chip is first for me.
loading bios from an usb is a more safer method,br2 and br3 tools are available for those dell models
Have you tried turn it on WITHOUT hard drive?
The same thing happened to my dell g7 the drive partially failed and the bios just error looped the logo for infinity. Maybe worth a try
It's so difficult to find the right bios online. Too many different ones
Have a look for Dell Asset Tag Toolkit
This will be interesting
I had this problem before. Try to fix the original bios. I can help you with that
uefi problem plz insert windows usb bootable to see if boots up
Awesome ✌🏻✌🏻✌🏻
Some times on newer laptops the main battery is used as the battery to hold the bios settings.
What about the winbond chip?
Is it possible to upgrade desktop MB 3 pronged mosfets with 2x or 3x more powerful ones?
Such mod is intended to extend the life of such mosfets by reducing their load and heat!
Remove cmos battery. After leave it just plugged in with the battery for a few mins. Had a similar problem with another dell.
I think this issue is caused by a faulty capacitor that heats up as soon as device start up and cease the further booting. The cap may be related to bios
why you don't loock at he BMS to see any problem whith it(power consuption,delivery,sécurity mode)
awsome
I have a Dell XPS 9560 15 inch and NEVER have had a problem.
It stays on 24/7 as I use it for stock trading.
I bought it at the end of 2017.
It even got wet once and the screen was water stained till it finally dried out a week later but still, no problems.
I did replace the charger and charging port about 4 years into its life but that's all.
I keep it clean and just cleaned the main chips and put on new thermal paste.
A little periodic maintenance is all that is required for keeping a laptop going.
I will say that the battery life has gone down from 6 hours to 2 hours in all this time and I do plan to replace it but it is rarely on battery life unless the power goes out.
It's also a touch screen with NO problems.
I guessing the 13 inch versions have some glitchy problems that the 15 inchers don't.
I had one with the same symptoms, Frisbee it into a dumpster, problem goes away.
Power on system, quickly start tapping the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In Pre- boot menu, select diagnostic. After quick tests finished, select Hard drive and Thorough Test Mode. Report back any error code?
Just a thought.
Connect charger, and then try manualy charge battery if recieve current
hey brother if u can help me man that would be great.. i have a shop and i can fix just about anything.. software or hardware, but this hp x360 15-ey0013dx is trolling me,, i hangs on the hp logo...i tried diff ram, and ssd , unplugged all connections and left only fans and ssd ram and still same issue..I even installed a new bios ic chip and flashed bios bin for this device via ch341A ( sent badcaps forum the original bios dump and they sent me the new file) but still hangs on hp logo?! i can get into bios just fine..have you experienced this before ?
Troubleshooting ❤🤔👍 3:16
Hello, my laptop stays with the logo and does not continue and flashes 4 white and 2 amber and says memory problem, is there a solution?
Awesome new video ... now watching 😊
Isn't that UEFI instead of BIOS??
And what about USB updating??
Is it not an option anymore??
Can't flash the bios with usb stick??
Alex must have some long days.... I wake up 4am eastern time every morning and he has just posted a video like an hour previously. Since he's on the west coast that means he's uploading at 12 midnight.... That's a long day
Love From Bangladesh. sir you are a great skilled man . Love you . please give a shout out😊😊
Failure is part of this business. Good enough,98% of all your repairs is success. Unlucky for me, i've missed my most favorite joke from you which comes when you thank Big Boss that"Thank you Big Boss the boss of all bosses" it makes me repeat the video over and over.
Maybe the battery is not providing the amperage needed
cmos battery?
thats a screen fault, disconnect screen cable and use USB C: to external screen it should boot. These laptops are notorious for problems with the screens!
Hold FN key and the same time power on the laptop.
Lots of ‘experts’ in the comments. When I say expert they don’t run a laptop repair business and imparting their knowledge, they have done 10 minutes on Google ;-)
1,4 or 1,5 blink means incomplete or incorrect EC firmware flashed. for dell
Always when we disconnect the battery we have to wait a little bit more for boot
should removed the bios battery and laptop battery first but that can also be a drive or ram problem not just bios
The 3 amber 6 white code means a "Timeout waiting on ME to reply to HECI message".
Check the RAM :)
Use another RAM module and see whether it works.
It's might be VGA or HDD Issue?
What if the battery is simply dead (or the ic on it) and it doesn't allow the laptop to POST ? At this point I'd just try to find a known working battery. BTW that battery needed is good design... for DELL, either it's just a check, or the laptop ALWAYS run from the battery even when plugged and you can imagine how that's a plus for DELL on the long term ;)
I had a Dell laptop the other day that wouldn't work if the bottom cover was not screwed on
Instead of Google ask, chatgpt or perplexity ai and get answers instantly
Had the same case on the very same Dell XPS model. (3 Amber 6 White, screen cycling colours.) Here's what I did to get it back: Downloaded BIOS_IMG.rcv version of the 3.18.0 Bios, copied that to a FAT32 formatted USB-Drive. Plugged the drive in (in my case via a USB-C mobile adapter, but that is irrelevant). Then, while holding down CTRL and ESC, plugged in the power cable. I was toally amazed when the Bios recovery dialog came up! It apparently updated quite a few ROMs and left me with a responsive system.
Only trouble: It does not recognize the SSD any more. Swapped it out for another one, but no luck. (With the new bios, I can boot from an external drive, so the system is sort of useable) - If anyone knows a solution to the SSD-problem, please let me know. It reportedly had problems booting since day one.
retirer la batterie effectuer un clear cmos en restant apuyer sur le bouton d ailimentation 30 seconde remettez la batterie si cela ne fonctionne pas je pense a un probleme de chipsett graphique d ou l ordinateur ne peut pas booter sur le systeme sans cela
It could be a defective bios chip .. try to flash a new chip .... Thank you anyway ❤
Notice the flash process consists of 3 steps - erase, write, verify. You know the purpose of the last step.
Yes i know.
If the file is verified correctly it does mean the ic will work .
Clearing the me region might help to boot it further. IF you don't want to do it manually, "Universal BIOS Tool by Andrew_R" is a tool for fixing BIOS dumps. Besides clearing the me region, this tool can transfer all info from the original dump, to a dump from the internet.
Googled and always takes me to universal bios backup tool. Do you have any link for that program?
He stated in the video that the bios file he was flashing had a clean ME.
Maybe the chip itself is bad?
boot from usb + BIOS Recovery Image File from dell
Came in for stuck logo on the screen.
معظم لابتوبات الديل عندها مشاكل بالبايوس ووقت شحن البيوس بملف مو كامل هيك بيصير واحيانا ملفات البيوس للديل تحتاج مبرمجات غير نوع افحص الهارد او شغل اللاب توب من دون الهارد ممكن يكون الهارد السبب
Take my word for it, Dell XPS 13 are shit. We've bought over 20 XPS 13 at my company for over 5 years and we've had about 5% failure rate. Last one was a brand new XPS 13 year 2021. Died after 2 weeks of usage. Not even powering on. And it never left the office, was used solely on a flat surface and in an air-conditioned room. They do seem to have very poor cooling due to the very bad vent design underneath. Correction, 25% failure rate. 5 out of the 20 XPS 13 stopped working. All indicators point to poor cooling.
Lets go
You need to read out the batery. This laptop have also iso chip thwt booted battery and bios. Than the del use bit software. You can do loads more lol...
Maybe it's the Nvme ssd.
Welp, there goes original bios...
This is not a bios problem Same problem i faced this is SSD issue 💯%
Share your original bios backup I'll fix it for you
👌👌👍👍
maybe have issue with M.2 SSD
You cannot find a firmware for this laptop online. It has to be reprogramed for each specific board with specific serial number that stated on the board. Only this way you can fix this new dell laptops