Funny👍 Dare you to do 10 questions / statements that some (not all) car dealers use that customers hate 🤣 I’ll start - ‘it’s got a full service history’ - you get there and the last stamp in the book was 3 years ago 🤣🤣
I’ll think of number 6 in a mo - but a couple of bonuses for you from the 80’s. Went to see a Renault 5 GT turbo - trader said, ‘it's great, goes really well - it just don’t Turbo that’s all’. Topped by - ‘it’s had 1 careful owner - he was a Dutch man - name of Hertz Van Rental’ 🤣🤣🤣
IMO, there IS a statistical correlation between number of owners and the condition of a car. (Depends on car type and age, but generally a 20 year old car with 3 owners WILL be better than one with 9 owners.....) 😁
Not true at all. My 21 year old car has 8 previous owners. Yes I'm the 9th one. And it's all dependent on what type of car it is. My van was 8 years old with lower milage when I bought it with just 2 previous owners. Its still not running right. As previous owner had it parked up for 2 years due to lack of work due to the C19vid. My old suzuki GV was 15 years old with full stamped history with 3 previous owners and ran perfect. Its now onto its 5th owner. Owner 1 from new to 2010. Owner 2 from 10- 22. Owner 3. From May 2022 to October 2022 (3dr to small for them). Me from October 2022 to December 2023 (stop gap while my other car awaited major repairs)
I agree - particularly with performance cars. When they've passed through numerous owners it's often because people buy them and can't afford to run them, therefore they've probably been poorly maintained. Obviously, the history is key, but the history is usually a lot clearer with a one or two owner car. Dealers always tell you it doesn't matter when a cars had multiple oeners, but will never hesitate to use it as a selling point when it's a one owner 😂.
And that's a big part of the dynamic to remember: the potential customer is considering buying what might be the most expensive thing they are going to buy all year, maybe even ever. They are possibly pushing themself to the upper edge of what they can realistically afford. It's also a deal that they will have to live with the consequences of for some time, potentially years. It's probably a big event to them. For the salesperson, it's just another Tuesday.
Great video Joe. Next time someone asks 'why is the mileage so low?' put their mind at rest by saying ' it has only been used as a track car 3 or 4 times a year.' 🤣🤣
I remember phoning a dealer for a particular vehicle he had for sale, as the mileage wasn’t advertised that was my first question. The dealer replied “how the f*** do I know, I’m sat in the f*****g office”. Needless to say that is one dealer that I would never bother contacting again 😊
I bought a low mileage VW and everyone said I'd paid too much but when the EGR valve went just 3 weeks later I was so glad I had a warranty when the garage picked up the tab for a £1200 bill. Low mileage cars can be troublesome as diesels aren't meant to be used on school runs and supermarket trips......go for a higher mileage one that's been used for it's intended purpose , motorway mile munching 👍 Someone mentioned avoiding cars with mismatched tyres.....don't overthink this one guys. Replaced all the tyres on mine at purchase to Bridgestone Turanzo's....super grippy in the wet so aquaplaning not an issue.....being a front wheel drive the front tyres take acceleration stress , steering and engine load so wear much quicker. At the MOT these needed replacing but the main dealer only had Falkons they reassured me were just as good as the Bridgestones.....first change. Then a puncture in the rear that was unrepairable meant a second change and me running 3 different brands....I opted to do this as the tread depth on the other 3 tyres didn't justify a full reboot. I do intend on replacing all these tyres once I've had some wear out of them for some All Seasons all round.....does me having 3 brands on the car make me cheap ? I think not 🤣
Do you remember when they had Glow plugs that need 30 seconds and people didn't let them warm up and you would get raw diesel down the bores then they say it's only done 120000 miles why is it run like a bag of crap
Mismatched tyres seriously affect handling of the car and even its braking performance. It's downright dangerous to use mismatched tyres so I would never buy a car that has that. It tells me all I need to know about the previous owner. When you have a puncture you replace two tyres unless the punctured one was brand new - and you replace with the same type of tyre. If the same type of tyre is nowhere available - then tough luck, you replace all four.
@@totuudentorvi7781If you're ever trying to persuade someone who won't spend the money, some points: mismatched at the rear doesn't affect braking performance as much as at the front. Biggest danger of mismatch is mismatched season types or tread depths. Two summer tyres in same price range with same tread depth are going to perform similarly. I had girlfriend who put on cheapest £30 tyre every time, and even replacing just one front tyre with a Rainsport the car got so much better at not aquaplaning, and at braking in the rain; despite what logic would say, it didn't pull to one side when braking, thanks to ABS/ESC and generally light steering feel, but it did already transmit the feel of the road better and pull the car to a halt quicker. If the person is the type to only replace tyres when failed an MoT, the sharkskin tread lining on the Rainsport works leagues better when at lower tread depths (found this out when bad tracking caused me to have 4mm outer with 1mm inner on both fronts, and it finally started to perform slightly less causing me to discover the culprit. I wouldn't recommend mixing summer and winter ever, completely different compound hardness/flex affects how ABS operates in the dry, never mind the obvious dangers in the snow!
I totally sympathise. I've bought every car I've ever owned from independent dealers and I have had zero problems. Even new vehicles aren't perfect (I've bought plenty of those, too) and if you're buying a used vehicle, well... It's been used. Get over it. Know what you're buying. Know that dealers are making a profit from it. And accept it. They're providing a service: You want to trade-in. They do it. You want some come back. They provide it. They're not out to rip you off. Business should be mutually beneficial: Car dealers (mostly) aim to give you what you want and make a living out of it. It's a two way street. Don't be unreasonable.
I told a dealer i had another one to look at (true), but i phoned back and left a deposit two hours later. It's perfectly reasonable to look at two or three options.
Indeed. It's always the smart thing to do and professional buyer's guides always stress that you need to see more than one example. I can testify it makes a huge difference too. Without a point of comparison you may never find out a car isn't performing the way it should.
I've also driven a good distance to view two R171's - Second MB Dealer example had a dented front wing...!! So phoned the first dealer back and collected a week later 👍
I love the occasion when a customers comes back off test drive and then go “love the car but we’re just not keen on the colour” and we’re thinking the colour has never changed from the moment you originally viewed it. The best one and most prevalent is “are you open tomorrow?” and yes never seeing them again 👍👍👍👍
The dealership version of "I've got another one to look at" is "we've got someone else coming to look at it this afternoon". No problem, if it's still available next time i come, we'll talk about it, but I'm not being pressured into a sale 😂
So what SHOULD you tell the dealer when you have another one, or three, to look at? It's stupid to buy the first one you see. You have to know you are getting a good one so you have to have a comparison.
For me,the first thing I look at when wandering around a dealers, is to look at the tyres fitted and the condition of the front alloys and discs condition as an instant view into the condition of the car
Neighbour bought a year old Jag from a main dealer . I saw it had cheap new rear tyres fitted . Pointed this out to him and after some correspondence with main dealer turned out car had been used for hire and not ,as he was originally told , by Jag management. Those cheap tyres were the give away . Car was returned to dealer
"One owner" can be a blessing or a curse, it all comes down to the owner. Some owners just ruin cars, so the longer they own it, the worse it becomes. You make a good point, 10 enthusiast owners who love their vehicle for a year each, makes a better buy than one disinterested owner who's had it for 10. For example, have never sold a car in worse condition than when I've bought it, because I appreciate cars and respect the engineering, designing, and production techniques that go in to producing them. Buying a car is fun. Selling a car is not fun.
The simple fact is that people are much more likely to sell a troublesome car than a good, reliable one. Therefore the more times a car is sold the more likely it is that the reason for it is trouble.
Interesting video. To answer your question why people who say 'no rush' then hassle you to have the car ready quickly. I'm a psychotherapist, and my hunch is this is about primary and secondary defences (a psychoanalyst called Kohut wrote about this). In other words, on some level of consciousness, the first defence is 'I want that car quickly' and this defends the person against the difficulty in tolerating frustration. This drive can be at a deeper level of consciousness so they may not even be aware of it. However, this urgency can seem demanding and unreasonable to them, so their secondary defence kicks in to defend them against that, and so they say 'no rush' - but this of course disguises their true motive 'I want that car NOW!'. Anyway, that's my stab at it, with posthumous thanks to Kohut. Love the video, have subscribed.
Thanks and I think what you say makes perfect sense. They’re worried they’ll repeat history and be annoying so they profess that they won’t be to convince you and themselves of it!
first thing to do when looking at a car from a dealer is check that dealer out online. a good dealer will have a good rep, sure there will be bad reports from disgruntled buyers, but then some people will give a bad report if the cars not sold with a full tank of motion potion. I find it easier to simply send an email asking will they fix any MAJOR issues if they occur. the reply email is the best warranty you can have. a hidden/masked fault wont last the 3 months you get warranty, so if somethings going to fail it will fail pretty quick. stuff you can expect to fix yourself are usually windscreen wipers, bulbs ,wheel balance and tracking ,oil change and a really good valet. best advice is research the car, like the merc c class rear subframe issues, i learned that one the hard way.
True story, I was there. Customer enquiring about a Ford Escort RS2000: 'Has it got a stereo?' Dealer quick as a flash: 'No, but there is room for one!'
I truly know all those questions and they haven't changed in the last 50 yrs. I once had a a guy on the phone interested in a Capri 1600 GTXLR it had all the right bits and a very popular model at the time. He didn't turn up but meanwhile the car sold to the first person who viewed it. A week later this chap came back on the phone and became verbally abusive because 1'd sold it before he had even bothered to come to view it or leave a deposit. Customers can vary so much and there always those who you know would be trouble if you sold them a car.
@@BarryRudge There was never any such car as a Capri 1600 GTXLR. You’re making this up! A GXL or an XL or maybe a Cortina Mk3 GT but a GTXLR? That’d be the Daewoo!!👀
I do know what I purchased and what I owned, it was two years old and I bought it from my uncle. It was an updated model that came out in October 1973. It had the same dash as the hatchback that came out in 74. I replaced it with a a Ford Cortina 2ltr GT You sound like just another bar room critic.Did you ever own a MK1
@@BarryRudge Sincere apologies. I’m out of order. I just found one online. They must have been as rare as hens teeth though. I worked for a Ford main dealer in those days and l’d never heard of or seen one.
I'm not in the trade but I have bought and sold a few cars in my lifetime, and motorcycles. These points ring true, I may have been guilty of some myself, before I started watching used car business videos. Dealing with the public is never easy, and these days car buyers' expectations have been raised to unrealistic levels by consumer TV shows, and the like.
V5 - Be all over it, if the dealer claims it is unavailable or fobs you off walk away. DVLA - check it out online. Was once sold a decent looking used VW from a main dealer that was in fact a Cat C. Returned it immediately and fortunately was refunded. Cat C and D cars being sold on are far more common than you think.
I can tell you one that IS very important: Number of owners. When I ask how many owners I am sick of answering the question, "Why does number of owners matter?". It matters becasue when you say 13, I turn on my heels and walk away. Comprenez?🙂
I once had a used car dealer try to convince me that the Jaguar XJ he was selling had a full dealership service history. When I asked about some specifics of the history, he said the documentation got lost but that it did have full history. He said I could get the full documentation from the main dealer after I purchase the vehicle. If that were true, he should have done that himself beforehand to save a potential customer the hassle of doing this.
Sadly today clocking cars is far more common. The rise of people getting cars through finance deals that restrict their mileage means people often get mileage "adjustment" companies in to adjust their mileage before service and MOTs so nobody knows it has ever been done. This way they can not pay for excess mileage and keep their costs to a minimum. There are hundreds of companies in the UK that will do this for you at your house and wherever for as little as 50 notes. You can also find videos of how to get the right kit to do it yourself on TH-cam....
I sold my car to webuyanycar with a known fault - when I took it they never asked any questions and were just interested in the bodywork and any lights on the dash etc. I suspect a lot of people do the same - but at a certain price point in the used market is a minefield - but I enjoyed your rant.
When these cars go to auction and car dealers buy them they know they have been sold because of problems. Do they fix them or hope we the buyers don't find out to soon?
As a customer I ask annoying questions you mentioned above. Not for malicious reasons but because you’re not simple buying a car you’re building a potential long term relationship. If you click (feel respected) with the dealer and feel they are interested in you as a customer highly likely I’ll use them for my services, repairs and then future upgrading to next car. Once I find a good dealer I’m loyal. My bad experiences have always been with with dealerships. Recently I was ready to purchase next car and went to three main dealers and all showed little to no interest. Ended up going to an independent dealer and had fantastic experience and bought one of their cars.
I buy a car, not a relationship. I already have a garage for service and repairs. I buy the best car I can find for my money and taste whereever it is in my country. After that I will never see them again. So I don't care about them. I check the car and info on hand. Testdrive and decide.
Just watched a YT video, 2012 VW Passat. They drove from Morocco to London on a single 77 litre tank of fuel. 1500 miles. £30 road tax, and they paid £2500 for it. Fuel economy is the one thing that I always research, along with road tax. My V50 1.6D estate is £20 a year. 55 mpg. Over 8 years I have paid £160 in tax. Most other cars are £200, so I would have spent £1600. £300 would be £2400. When it comes down to running costs tax can form a huge part of the cost of owning the car.
Some people are great at taking pictures, traveling 200 miles and could not see the damaged seat (rip in leather) and the damaged mirror ( fancy one all, blind spot, heated and light) could not use it. Wasted a day and fuel. I now get a personal video or video call.
Interesting points around the number of previous owners. I’d argue though that more previous owners increases the statistical probability of at least one of them having not looked after the vehicle. Factoring in one of the reasons you give for folks getting rid of their car (not being able to afford the running costs), you’re then presented with the issue of the car having been run on a shoe string for consumables and maintenance… I do agree though that a ‘one owner car’ isn’t always the holy grail it’s made out to be, for example if it’s a Nissan Juke that’s been used since new as a school-run/supermarket car, neglected and considered a means-to-an-end rather than something to look after and cherish.
At no time did I say anyone couldn't ask questions. At the beginning I said don't take this personally, I've asked these questions myself, but rather than see the funny side, insecure people jump in the comments saying' I'm spending £25k, I will ask questions' or 'you should find another job' 🙄 Bet you're fun to hang out with
My pet hate is people that spend their last penny max themselves out on a monthly payment then don't have any penny to repair a used car that eventually WILL break in some form or another
The owners ones is a valid question. If it’s had loads of owners I wouldn’t touch it, i get your point. But to me it just looks like the cars been passed down to bad fault.
24 owners, 185k miles, no bargaining with price because I’m a car trader and everything I sell is fantastic…..this is the type of attitude that put people off buying cars n handing sometimes vast amounts of hard earned cash over.
the reason why we want to speak to the seller is to get a feel for the seller also ive looked at cars and have told them im looking at another to get a feel for which one you like best could be a technik and a s line and you wanna test both for comfort you dont know until you test both but i have an idea what you mean
My friend used to have car sites with upto 100 cars on ! In the sales office , he had a board , with 10 reason not buy a car ! Behind where the customer sat ! The salesman would ask the customer if they were ready to buy , The hesitant customer would say , “ I have to ask my wife. …. Blah blah ! “ The salesman would point the to white board behind the customer with the top ten list Have to ask my wife Need to get an insurance quote Not sure I like the Color Need to get my fiancés sorted etc etc !
You mention warranties, Problem with warranties are, some just aren`t worth the paper there wirtten on...same with the with "cap" insurance. Addmin fees is another extra, why not just put it on the screen price of the car ?.. Another deal breaker for me is, I don`t buy a use car with only one key, dealers expects buyers to pay £150 plus for one... so with addmin fees & the possible cost of a key, that`s another £300 quid.
I sympathise with you. Customers can be very difficult. Car dealers get bad press as it is. They are generally OK from my experiences. It's not an easy job .lots goes on behind the scenes that the public don't see. Sourcing a good car , doing the admin, fixing it, Mot failings etc etc etc. Keep up the good work .😊
How many owners is definitely a totally normal question - it doesn’t mean I think it’s bad at all if it’s had lots of owners - but if there is a nice car and then I find out it’s a 1 owner car then that’s a bonus. If I’m going to buy a car I’d like to know how many owners it’s had - it’s just a factor to consider that’s all.
The issue with warranties is they are mostly worthless. I don’t mind paying a fair price from a dealer that I trust to deal with issues that arise, but there is no way I am paying for some scam warranty that the dealer is a reseller for. Those warranties are not worth the paper they are written on.
Where did it come from is a good question. A car used in London for 10,000 miles has had a bad life compares to a car driving up an down the motorways with minimal stress. Cars that come from the coast have much more corrosion under the skin.
Top 10 Tyre kicker questions..... Whenever I want a car, I check the history BEFORE even going to see it. I always do a car vertical check. I always know what the insurance will be before I buy a car. Doing anything less is just bone idle.
Informative vid I absolutely hate car dealers. These people think they are the only knowledgeable people who deal with cars and the rest are just plums. Yet you want our money to keep in YOU in business. Just listen to the buyer and deal with it. Its part of the trade. All we want is a genuine car. A dodgy trader will sell you a car for the sake of selling . Ive dealt with some awful businessmen, tricky traders. I've even put myself in trouble once or twice to teach traders a lesson. You should only sell items that you would buy yourself. Sorry for the rant. Lol
@ShiftingMetal 😆 😆classic trader response. 😆 Good. I haven't got any left. You guys have robbed me, but I do have a 64 plate vw , Jetta 180,000. No history, mechanically sound. , I think. Just 24k. 🤣😅 All the best in your business. But Please do keep the buyer in mind some really don't have the blessings of money.
He forgot to mention car dealers make a lot of money selling you credit deals....I paid cash [bank transfer] and the dealer actually asked me to take out a loan anyway just for a short period and then clear it....er..no...he gets a bonus for the credit deal and you get the hassle of sorting it out later....sounds good to me.
Love how honest and open you are Joe. Id deffo buy a car from you if I lived in the UK. My 2017 S8 had 6k miles bet id have a trouble selling it because its so low😂😂😂
It annoys me when sellers complain that you ask if they are prepared to lower the price before viewing; if the asking price is too high there is no point travelling 50 miles if there isn't room for negotiation. My other pet hate is dealers refusing to accept a 'cat' car in px or valuing them at 66% below book. We are supposed to live in an age where we re-use rather than discard and there is no reason to reject a properly repaired and presentable car just because it had a new wing three years before.
I've just bought another car. The 'How much for cash' phrase has evolved into 'How much if paid in full' (Bank Transfer). One Dealer did offer a discount (Less hassle for the financing). It should be remembered that it's free to ask.
Nice video. The "how many owners?", should strictly be "How many keepers?" as this is what the V5 records. It could be a family owned car passed down through three siblings, but only actually owned by one person. However, I digress; If a car is 3yrs old with seven keepers it might raise a red flag with me, but 15yrs old with seven keepers, not so much.
Hi..I would argue the 'how many owners' .As someone who has had performance cars for decades I am and have been put off by performance cars with 10000 miles which have had 6 owners..! Has it been tracked by different people at different levels of skill and driving ability...etc etc..I think a lot of the other questions you quote are just breaking the ice between the customer and the dealer and so are said automatically..for example to talk about the car appears more realistic than asking you what you bought at your local Tesco with your nan last weekend...
I'd say somebody who actually has to maintain the car and keep it long term is better then somebody dumping the clutch and banging through gears then shifting it a few months. He can keep his high owner cars, I'll stick to nice looked after low owner cars.
1. I Just want a quick price for my part exchange!! 2. What’s your best price!! 3. I’ve seen the same car cheaper elsewhere!! 4. Elsewhere is giving me more for my PX!!
Sure …. All in good fun and stuff…. When most (normal) folk talk about terms for a cash payment, they usually mean paying by bank transfer, rather than via a finance package.
Sure, hence why I was talking about physical cash specifically. Most dealers are going to prefer a finance deal over ‘cash/transfer/card’ anyway as the finance company usually pays the dealer a commission
I understand why some buyers ask those questions as when you pay over a certain amount, you expect a degree of trouble free motoring. I always like to know whether it's been a Hire Car or a Taxi. I would hate to buy either, especially a Hire Car as I've driven many and treat and drive them like I've just stole it. I've just spent 15K on a Passat R-Line Diesel and it has a few electrical Gremlins like offside DRL not working and the Offside Rear door not locking. Company I bought it off, have it booked in tomorrow, to fix both with no qualms. Providing a courtesy car too while they fix it. As long as it is sorted I have no issue.
Often when I am looking for a new-second-hand car, I will have identified a few that I would consider via an internet search, and they won't always come from the same dealer. So, I have truthfully said "I have another one to look at." On several occasions, I have gone back later and bought the car I looked at before the "other one". I've also even called up dealers and told them that I was no longer interested in their car that I looked at because I bought the "other one" instead. So, sometimes, it isn't just a polite lie for the potential customer to extract themself from the conversation; it might actually be true. So, your guarantee that you will never hear from the person isn't cast-iron. ;)
If you are genuinely a trader or if it’s a business to business sale then the CRA doesn’t apply. As a private buyer you can’t sign away your Consumer rights with a ‘trade sale’ invoice
@@ShiftingMetalExcept if you get a signature for spares or repair only. That way, you're not selling a vehicle but a lump of metal. Asking a buyer to wait two weeks, while you mot, valet and fix faults, while you sit on their money, is slightly unfair, in my opinion.
Re refundable deposits. I rang to enquire about a car only this week . Turned out it was " due in stock " the next week even though they had a picture of it on their site and they asked me for a holding deposit to ensure I had first look at it. It works both ways.
Condition and service history is all i am interested in, My current daily a 2003 Volvo D5 manual has a full Volvo/Volvo indy service history, 242K motorway miles being the previous owners company car, It racked up 60K miles in one year! Drives as sweet as a nut, Shiny paint and no rust!
We’ve been looking for a new car for my wife and I might have to use all of these questions next time as revenge .One of the main dealers asked for some details about the car she wanted, she said not white or black, must have a reversing camera. The two cars he went and showed us were white and black and neither had reversing cameras in the spec presented. 👍
Nice video and interesting to hear perspectives from the side of the dealer. I honestly think the no rush line is people being polite face to face but then expecting you to rush.. 😁
I agree with all those apart from the one about ohh I have another 1 to look at. We looked at 4 Renault Clios between 2014 and 2015 before we went back to the 1st 1 we looked at and bought it
not a miserable old git, most of the times I've said I've got others to look at I genuinely have and I think once or twice I did go back, once I called them to say I wasn't interested and they got all shity with me so I just put the phone next to me while they ranted 😊
For 3 - I think people think a car that’s changed hands a lot meant the people who owned it hated it 😂 but it’s so much more than that. Certain cars, like a little sporty number (coupes, convertibles etc ) are often changed as people’s needs change like they have a family, or those 6ft 4 men get fed up of folding themselves in half and hurting their backs **Jeremy Clarkson springs to mind** kids grow up so parents don’t need the big people carrier, or maybe the little hatchback is too little now. There are so many reasons and few reflect on the car
@@1gerard47 as someone who is on the other end of taking the cash (work in a store with post office inside it running both), nobody on the up and up wants to deal with hard cash, especially in large sums of money if they dont have to. Its a pain to count, its a pain to recount, god help you if any notes are sticky or crumpled, scottish notes mixed with british notes, etc or worse... the numbers wrong. A bank transfer takes what, 30 seconds and is going to be accurate 99.99% of the time? Depositing £5-10k (yet alone those wanting to deposit more) is a 5 minute job with a worker who is confident and has no issues like sticky notes, if its a less confident worker who is slower at counting, you looking at 10, 15, 20 minutes, and thats before travel and waiting in line.
Another myth around miss-matched tyres as that most modern cars today do not have a spare wheel in the boot. Meaning if you have a puncture on route you will be happy with whatever the brand tyre 🛞 the recovery van has in the back as you waited 3+ hours and £300+ later to get assistance to get wherever you wanted to go.
I love cars, but buying from anyone is so stressful. Car dealers acting like I'm being difficult for asking questions or wanting value for money really piss me off. I'm happy to walk out having taken up their time. I've met a couple of decent dealers who seemed to understand my perspective, though, and I highly valued their time and attention. Maybe they talked shit about me when I'd gone, but at least they were professional during the deal 😂.
Like you I think one of the things that annoy me the most is being woken up an hour before I intended to and my brain starts with the what if's. Make sure the dog is properly tired before you put him to bed is my best advice..
Motability cars are often low milage and they include (insist) on anual services and pay rebates for well care for cars. Motability is the biggest car buyer in the UK and they all end up at auction after 3 or 4 years.
I always look at how many owners. Simply put, all the crap cars I've had in the past had lots of owners. People get rid of cars that are always going wrong
@@flippingcarsrepairs you do this day in day out so your the one to know. It is something I always ask due to previous experience & these cars were cheap to run cars but for some reason always going wrong. Lemons really
It could be the case, it might be a completely different reason but I guess my objection is that high owners automatically means low care, there’s a lot more to it. If that makes sense?!
First vid of yours ive seen and nearly didn't click. The caps in title made me think you were gonna be angry type but you're likable and told me some interesting stuff despite me having no intention selling cars, I just like working on my own.
These were my gear grinders What’s you best price as a first question? - you don’t know if they have a Px etc… I had a quote for more on my PX… why are you here then… and similar to I’ve seen a similar mileage for less… I love how people demand you value to we buy any car and often go there but wouldn’t buy a car from there… I’m guessing they px’d a shitter that way…
Tried and tested method when buying a car is walk around it and kick all 4 tyres .. Ps : I've just bought a low mileage.. 68k .. it was for sale for weeks and weeks and weeks lol
I bought a four year old car that had a lot of owners. Turned out that quite a few of them were salvage yards and insurance companies and it was impossible to trade in.
I always ask for a refundable deposit, because if the car is not ready when quoted we may need to buy something else where. Had one awaiting parts for over six weeks, know one's fault but had a customer waiting for an SUV automatic booked out for hire. Once we say I'm going to buy it that's it but need the car asap, as losing possibly 68 pounds per day.
Cash can be a bloody nuisance, like he says, you have to count it, someone has to take it to the bank and the bank charges you for paying it in. Like he says, margins are low in the trade. The last car I bought was on a cash transfer the garage didn't like it and tried every way they could for me to have finance. That's where they make the real money
I've found that most second hand car dealers act like they are the font of all knowledge about every single make and model ever made, as well as being a time served mechanical engineer .....even if their last job was selling fish. 😆
Why are so many cars offered for sale that have not been properly valeted? Filthy stained seats etc indicates a lack of interest or commitment on the part of the seller. I won’t consider buying a car that has not been prepped for sale. If you can’t be bothered to clean the car why should anyone want to buy it?
I have been looking on autotrader and is it coincidence that dealers always list number of owners when they are low but never when they are high or they mix and match 1 owner of a car and when you phone up it is one previous owner which makes 2. If you have 2 cars with FSH and similar milage there be a difference in value as the number of owners rise (generally)
I don't sell cars but i do sell on Facebook market place most people are sound but you do get them. A lady said she was coming straight away to buy some chairs and didn't turn up .
I have a 60 plate insignia and I bought it when it was due 1st mot ex motability car when I got it just over6 thousand miles and now it only has 45 thousand miles on it and I'm one of those people soon as a warning light comes on lol and ive full service history i am 60 years old and think it will be my forever car unless I win the lottery, another good post well done
Thanks Kevin! Nothing wrong with that, I appreciate an owner who takes pride in looking after their car. I do too, I’m just bad at keeping the paperwork up together 😅
Cash isn’t king for the reasons mentioned but also because the dealer then won’t get a kickback from the HP provider. How much is it to insure is a silly question. Period. How many owners is a silly question, it’s irrelevant, the service history matters much more. How much without a warranty is only relevant if an extra or extended warranty has been offered. Where did it come from, silly question, doesn’t matter if it came from the moon, condition and service history are far more important. Never say “there’s no rush”, it’s likely they’ll believe you and you won’t see your vehicle for weeks!. Why is the mileage so low?, because it hasn’t been driven much or it’s been clocked at some time In it’s life, check the MOT history for clues (free online) or do a basic HPI check for £5 I’ve got another one to look at = your car is too expensive. Refundable deposit isn’t a deposit. It won’t break down will it is a silly question.
Great stuff! Couldn't help smiling all the way through. (You were also right about some dealers ruining the reputation of 'the trade' for everyone else.)
One thing you forget to mention is that these people asking these question are your livelihood.When I’ve said to,a garage I have others to,look at it’s because I don’t pick,the first one I see and more then likely don’t buy just any car.
Brilliant video. My 3 Year old BMW (motability) went through G3 auction and is now for sale at Cargiant in London. I’ve seen 5 year old ex motability with 600 miles on them but I’d rather an average mileage one as at 600 miles it’s grade 5 and never been hot!
Funny👍 Dare you to do 10 questions / statements that some (not all) car dealers use that customers hate 🤣 I’ll start - ‘it’s got a full service history’ - you get there and the last stamp in the book was 3 years ago 🤣🤣
Naughty boy😇
2) it only came in yesterday and your the 4th person to view it
🤣🤣 3) it’s in the best colour - usually when it’s something really sh*t and odd
4) yeh I'm sure it's got 2 keys, if not we'll forward the 2nd key on later!
5) They all make that noise 😬😂
I’ll think of number 6 in a mo - but a couple of bonuses for you from the 80’s. Went to see a Renault 5 GT turbo - trader said, ‘it's great, goes really well - it just don’t Turbo that’s all’. Topped by - ‘it’s had 1 careful owner - he was a Dutch man - name of Hertz Van Rental’ 🤣🤣🤣
IMO, there IS a statistical correlation between number of owners and the condition of a car. (Depends on car type and age, but generally a 20 year old car with 3 owners WILL be better than one with 9 owners.....) 😁
Not true at all. My 21 year old car has 8 previous owners. Yes I'm the 9th one. And it's all dependent on what type of car it is.
My van was 8 years old with lower milage when I bought it with just 2 previous owners. Its still not running right. As previous owner had it parked up for 2 years due to lack of work due to the C19vid.
My old suzuki GV was 15 years old with full stamped history with 3 previous owners and ran perfect. Its now onto its 5th owner. Owner 1 from new to 2010. Owner 2 from 10- 22. Owner 3. From May 2022 to October 2022 (3dr to small for them). Me from October 2022 to December 2023 (stop gap while my other car awaited major repairs)
That is utter bollocks 😂 There are so many variables to the condition of a car. There are not hard and fast rules.
@@anarchodandyist ok then.
I agree - particularly with performance cars. When they've passed through numerous owners it's often because people buy them and can't afford to run them, therefore they've probably been poorly maintained. Obviously, the history is key, but the history is usually a lot clearer with a one or two owner car. Dealers always tell you it doesn't matter when a cars had multiple oeners, but will never hesitate to use it as a selling point when it's a one owner 😂.
@@anarchodandyist He said it's a statistical correlation, not a hard and fast rule
Nobody trusts a used car dealer so, you can understand people asking questions when they about to part with £
And that's a big part of the dynamic to remember: the potential customer is considering buying what might be the most expensive thing they are going to buy all year, maybe even ever. They are possibly pushing themself to the upper edge of what they can realistically afford. It's also a deal that they will have to live with the consequences of for some time, potentially years. It's probably a big event to them. For the salesperson, it's just another Tuesday.
Great video Joe. Next time someone asks 'why is the mileage so low?' put their mind at rest by saying ' it has only been used as a track car 3 or 4 times a year.' 🤣🤣
🤣
😂😂
Say ," It breaks down a lot , so it's at the garage all the time" .
Brilliant !!!!!
I remember phoning a dealer for a particular vehicle he had for sale, as the mileage wasn’t advertised that was my first question. The dealer replied “how the f*** do I know, I’m sat in the f*****g office”. Needless to say that is one dealer that I would never bother contacting again 😊
What about: "You can test drive it if you are going to buy it..." 🤬
Surprising they didn’t shout down the phone to you, “give me your f%#%ing money! 😂
Well he was honest telling you he didn't know fork all. 🤣🤣
I bought a low mileage VW and everyone said I'd paid too much but when the EGR valve went just 3 weeks later I was so glad I had a warranty when the garage picked up the tab for a £1200 bill.
Low mileage cars can be troublesome as diesels aren't meant to be used on school runs and supermarket trips......go for a higher mileage one that's been used for it's intended purpose , motorway mile munching 👍
Someone mentioned avoiding cars with mismatched tyres.....don't overthink this one guys.
Replaced all the tyres on mine at purchase to Bridgestone Turanzo's....super grippy in the wet so aquaplaning not an issue.....being a front wheel drive the front tyres take acceleration stress , steering and engine load so wear much quicker. At the MOT these needed replacing but the main dealer only had Falkons they reassured me were just as good as the Bridgestones.....first change. Then a puncture in the rear that was unrepairable meant a second change and me running 3 different brands....I opted to do this as the tread depth on the other 3 tyres didn't justify a full reboot.
I do intend on replacing all these tyres once I've had some wear out of them for some All Seasons all round.....does me having 3 brands on the car make me cheap ?
I think not 🤣
Do you remember when they had Glow plugs that need 30 seconds and people didn't let them warm up and you would get raw diesel down the bores then they say it's only done 120000 miles why is it run like a bag of crap
I wouldn't sleep at night if I didn't have matching tires😂
Mismatched tyres seriously affect handling of the car and even its braking performance. It's downright dangerous to use mismatched tyres so I would never buy a car that has that. It tells me all I need to know about the previous owner. When you have a puncture you replace two tyres unless the punctured one was brand new - and you replace with the same type of tyre. If the same type of tyre is nowhere available - then tough luck, you replace all four.
@@totuudentorvi7781If you're ever trying to persuade someone who won't spend the money, some points: mismatched at the rear doesn't affect braking performance as much as at the front. Biggest danger of mismatch is mismatched season types or tread depths. Two summer tyres in same price range with same tread depth are going to perform similarly. I had girlfriend who put on cheapest £30 tyre every time, and even replacing just one front tyre with a Rainsport the car got so much better at not aquaplaning, and at braking in the rain; despite what logic would say, it didn't pull to one side when braking, thanks to ABS/ESC and generally light steering feel, but it did already transmit the feel of the road better and pull the car to a halt quicker. If the person is the type to only replace tyres when failed an MoT, the sharkskin tread lining on the Rainsport works leagues better when at lower tread depths (found this out when bad tracking caused me to have 4mm outer with 1mm inner on both fronts, and it finally started to perform slightly less causing me to discover the culprit. I wouldn't recommend mixing summer and winter ever, completely different compound hardness/flex affects how ABS operates in the dry, never mind the obvious dangers in the snow!
@@totuudentorvi7781I’ve done it both ways and 9 times out of 10 I can’t tell the difference either way lol
I totally sympathise. I've bought every car I've ever owned from independent dealers and I have had zero problems. Even new vehicles aren't perfect (I've bought plenty of those, too) and if you're buying a used vehicle, well... It's been used. Get over it. Know what you're buying. Know that dealers are making a profit from it. And accept it. They're providing a service: You want to trade-in. They do it. You want some come back. They provide it. They're not out to rip you off. Business should be mutually beneficial: Car dealers (mostly) aim to give you what you want and make a living out of it. It's a two way street. Don't be unreasonable.
I told a dealer i had another one to look at (true), but i phoned back and left a deposit two hours later. It's perfectly reasonable to look at two or three options.
Indeed. It's always the smart thing to do and professional buyer's guides always stress that you need to see more than one example. I can testify it makes a huge difference too. Without a point of comparison you may never find out a car isn't performing the way it should.
I've also driven a good distance to view two R171's - Second MB Dealer example had a dented front wing...!! So phoned the first dealer back and collected a week later 👍
I love the occasion when a customers comes back off test drive and then go “love the car but we’re just not keen on the colour” and we’re thinking the colour has never changed from the moment you originally viewed it.
The best one and most prevalent is “are you open tomorrow?” and yes never seeing them again 👍👍👍👍
😂
The dealership version of "I've got another one to look at" is "we've got someone else coming to look at it this afternoon". No problem, if it's still available next time i come, we'll talk about it, but I'm not being pressured into a sale 😂
Haha yeh " this is a great car its had loads of interest" ....but it still here isnt it 🤔
So what SHOULD you tell the dealer when you have another one, or three, to look at? It's stupid to buy the first one you see. You have to know you are getting a good one so you have to have a comparison.
For me,the first thing I look at when wandering around a dealers, is to look at the tyres fitted and the condition of the front alloys and discs condition as an instant view into the condition of the car
Most second hand vehicles are fitted with new or second hand tires that are evenly worn.
Absolutely, ditch finders are a huge red flag.
Neighbour bought a year old Jag from a main dealer . I saw it had cheap new rear tyres fitted . Pointed this out to him and after some correspondence with main dealer turned out car had been used for hire and not ,as he was originally told , by Jag management. Those cheap tyres were the give away . Car was returned to dealer
And never look at a car in the rain ..
@@robtt997should have done a vehicle check before taking the car in the first place
"One owner" can be a blessing or a curse, it all comes down to the owner. Some owners just ruin cars, so the longer they own it, the worse it becomes.
You make a good point, 10 enthusiast owners who love their vehicle for a year each, makes a better buy than one disinterested owner who's had it for 10.
For example, have never sold a car in worse condition than when I've bought it, because I appreciate cars and respect the engineering, designing, and production techniques that go in to producing them.
Buying a car is fun.
Selling a car is not fun.
The simple fact is that people are much more likely to sell a troublesome car than a good, reliable one. Therefore the more times a car is sold the more likely it is that the reason for it is trouble.
Interesting video. To answer your question why people who say 'no rush' then hassle you to have the car ready quickly. I'm a psychotherapist, and my hunch is this is about primary and secondary defences (a psychoanalyst called Kohut wrote about this). In other words, on some level of consciousness, the first defence is 'I want that car quickly' and this defends the person against the difficulty in tolerating frustration. This drive can be at a deeper level of consciousness so they may not even be aware of it. However, this urgency can seem demanding and unreasonable to them, so their secondary defence kicks in to defend them against that, and so they say 'no rush' - but this of course disguises their true motive 'I want that car NOW!'. Anyway, that's my stab at it, with posthumous thanks to Kohut. Love the video, have subscribed.
Thanks and I think what you say makes perfect sense. They’re worried they’ll repeat history and be annoying so they profess that they won’t be to convince you and themselves of it!
@@ShiftingMetal 👍
first thing to do when looking at a car from a dealer is check that dealer out online.
a good dealer will have a good rep, sure there will be bad reports from disgruntled buyers, but then some people will give a bad report if the cars not sold with a full tank of motion potion.
I find it easier to simply send an email asking will they fix any MAJOR issues if they occur.
the reply email is the best warranty you can have.
a hidden/masked fault wont last the 3 months you get warranty, so if somethings going to fail it will fail pretty quick.
stuff you can expect to fix yourself are usually windscreen wipers, bulbs ,wheel balance and tracking ,oil change and a really good valet.
best advice is research the car, like the merc c class rear subframe issues, i learned that one the hard way.
True story, I was there.
Customer enquiring about a Ford Escort RS2000:
'Has it got a stereo?'
Dealer quick as a flash: 'No, but there is room for one!'
I truly know all those questions and they haven't changed in the last 50 yrs. I once had a a guy on the phone interested in a Capri 1600 GTXLR it had all the right bits and a very popular model at the time. He didn't turn up but meanwhile the car sold to the first person who viewed it. A week later this chap came back on the phone and became verbally abusive because 1'd sold it before he had even bothered to come to view it or leave a deposit. Customers can vary so much and there always those who you know would be trouble if you sold them a car.
@@BarryRudge There was never any such car as a Capri 1600 GTXLR. You’re making this up! A GXL or an XL or maybe a Cortina Mk3 GT but a GTXLR? That’d be the Daewoo!!👀
I do know what I purchased and what I owned, it was two years old and I bought it from my uncle. It was an updated model that came out in October 1973. It had the same dash as the hatchback that came out in 74. I replaced it with a a Ford Cortina 2ltr GT You sound like just another bar room critic.Did you ever own a MK1
@@BarryRudge Sincere apologies. I’m out of order. I just found one online. They must have been as rare as hens teeth though. I worked for a Ford main dealer in those days and l’d never heard of or seen one.
I'm not in the trade but I have bought and sold a few cars in my lifetime, and motorcycles. These points ring true, I may have been guilty of some myself, before I started watching used car business videos. Dealing with the public is never easy, and these days car buyers' expectations have been raised to unrealistic levels by consumer TV shows, and the like.
V5 - Be all over it, if the dealer claims it is unavailable or fobs you off walk away. DVLA - check it out online. Was once sold a decent looking used VW from a main dealer that was in fact a Cat C. Returned it immediately and fortunately was refunded. Cat C and D cars being sold on are far more common than you think.
You missed one. If a car has a towbar "what's it been towing?"
Could be a bike rack
I can tell you one that IS very important: Number of owners. When I ask how many owners I am sick of answering the question, "Why does number of owners matter?".
It matters becasue when you say 13, I turn on my heels and walk away. Comprenez?🙂
Ok, I’ll say 15
But they were all little old grannies that only used it to go to church on Sundays.
Ha ha yeah , one careful owner , the other 5 didn't give a shit.
@@DaveChalmers 🤣🤣👍
I once had a used car dealer try to convince me that the Jaguar XJ he was selling had a full dealership service history. When I asked about some specifics of the history, he said the documentation got lost but that it did have full history. He said I could get the full documentation from the main dealer after I purchase the vehicle. If that were true, he should have done that himself beforehand to save a potential customer the hassle of doing this.
Sadly today clocking cars is far more common. The rise of people getting cars through finance deals that restrict their mileage means people often get mileage "adjustment" companies in to adjust their mileage before service and MOTs so nobody knows it has ever been done. This way they can not pay for excess mileage and keep their costs to a minimum. There are hundreds of companies in the UK that will do this for you at your house and wherever for as little as 50 notes. You can also find videos of how to get the right kit to do it yourself on TH-cam....
I always prep questions i know the answer to . Vetting the dealer is more important than the car . Dodgy dealer equals dodgy cars
I sold my car to webuyanycar with a known fault - when I took it they never asked any questions and were just interested in the bodywork and any lights on the dash etc. I suspect a lot of people do the same - but at a certain price point in the used market is a minefield - but I enjoyed your rant.
We buy cars here in South Africa is like playing Russian roulette. 😂
When these cars go to auction and car dealers buy them they know they have been sold because of problems. Do they fix them or hope we the buyers don't find out to soon?
As a customer I ask annoying questions you mentioned above. Not for malicious reasons but because you’re not simple buying a car you’re building a potential long term relationship. If you click (feel respected) with the dealer and feel they are interested in you as a customer highly likely I’ll use them for my services, repairs and then future upgrading to next car.
Once I find a good dealer I’m loyal.
My bad experiences have always been with with dealerships. Recently I was ready to purchase next car and went to three main dealers and all showed little to no interest. Ended up going to an independent dealer and had fantastic experience and bought one of their cars.
I buy a car, not a relationship. I already have a garage for service and repairs. I buy the best car I can find for my money and taste whereever it is in my country. After that I will never see them again. So I don't care about them. I check the car and info on hand. Testdrive and decide.
Just watched a YT video, 2012 VW Passat. They drove from Morocco to London on a single 77 litre tank of fuel. 1500 miles. £30 road tax, and they paid £2500 for it. Fuel economy is the one thing that I always research, along with road tax. My V50 1.6D estate is £20 a year. 55 mpg. Over 8 years I have paid £160 in tax. Most other cars are £200, so I would have spent £1600. £300 would be £2400. When it comes down to running costs tax can form a huge part of the cost of owning the car.
Some people are great at taking pictures, traveling 200 miles and could not see the damaged seat (rip in leather) and the damaged mirror ( fancy one all, blind spot, heated and light) could not use it. Wasted a day and fuel. I now get a personal video or video call.
One that I see quite often in private adverts is "Starts first time"...... Yeah mate, its meant to..... Its like a throwback to a 1980s Auto Trader
😂😂
Reminds me of adverts in the late 1950s when my parents were looking for cars. Nearly every advert in the local paper said "Good Runner" LOL
I work in retail of specialist products and it's nice to know customers are exact the same in other fields too! Spot on, and so funny to listen to!!
Interesting points around the number of previous owners. I’d argue though that more previous owners increases the statistical probability of at least one of them having not looked after the vehicle. Factoring in one of the reasons you give for folks getting rid of their car (not being able to afford the running costs), you’re then presented with the issue of the car having been run on a shoe string for consumables and maintenance…
I do agree though that a ‘one owner car’ isn’t always the holy grail it’s made out to be, for example if it’s a Nissan Juke that’s been used since new as a school-run/supermarket car, neglected and considered a means-to-an-end rather than something to look after and cherish.
Customers have the right to ask questions. If you do not like being asked questions about a purchase, then you need to find another job, simple as.
Don’t take yourself too seriously
@@ShiftingMetalwtf do you mean if I’m spending 25k on a car expect me to be asking many questions. That’s standard
@@Internettoughguy547 I never said you couldn’t, did you even watch the video?! 😂
@@ShiftingMetal “don’t take yourself seriously” explain maybe it must be tone deaf
At no time did I say anyone couldn't ask questions. At the beginning I said don't take this personally, I've asked these questions myself, but rather than see the funny side, insecure people jump in the comments saying' I'm spending £25k, I will ask questions' or 'you should find another job' 🙄 Bet you're fun to hang out with
Good to see some dealers being open,you, Matt at high peak and chops garage.Explaining to Customers is better than being evasive and slippy.
naaa, chops garage channel is nothing more than a thinly disguised platform for the cars he's trying to flog.
@@iamyourfuture808 they all are that's the point.
My pet hate is people that spend their last penny max themselves out on a monthly payment then don't have any penny to repair a used car that eventually WILL break in some form or another
The owners ones is a valid question. If it’s had loads of owners I wouldn’t touch it, i get your point. But to me it just looks like the cars been passed down to bad fault.
24 owners, 185k miles, no bargaining with price because I’m a car trader and everything I sell is fantastic…..this is the type of attitude that put people off buying cars n handing sometimes vast amounts of hard earned cash over.
The opposite of what I’ve said then?
the reason why we want to speak to the seller is to get a feel for the seller also ive looked at cars and have told them im looking at another to get a feel for which one you like best could be a technik and a s line and you wanna test both for comfort you dont know until you test both but i have an idea what you mean
My friend used to have car sites with upto 100 cars on !
In the sales office , he had a board , with 10 reason not buy a car ! Behind where the customer sat !
The salesman would ask the customer if they were ready to buy ,
The hesitant customer would say , “ I have to ask my wife. …. Blah blah ! “
The salesman would point the to white board behind the customer with the top ten list
Have to ask my wife
Need to get an insurance quote
Not sure I like the Color
Need to get my fiancés sorted etc etc !
Are you really a used car dealer, Joe? You just seem so honest, straightforward, and really nice 🙂
Thanks Nicolas, that’s getting quoted on my website 😉 Are you able to tell that to my Mrs as well?! 😅
@@ShiftingMetal I think I might keep out of that bit😁
You mention warranties, Problem with warranties are, some just aren`t worth the paper there wirtten on...same with the with "cap" insurance. Addmin fees is another extra, why not just put it on the screen price of the car ?.. Another deal breaker for me is, I don`t buy a use car with only one key, dealers expects buyers to pay £150 plus for one... so with addmin fees & the possible cost of a key, that`s another £300 quid.
I always ask if you can fit a body and a shovel in the boot.
I sympathise with you. Customers can be very difficult. Car dealers get bad press as it is. They are generally OK from my experiences. It's not an easy job .lots goes on behind the scenes that the public don't see. Sourcing a good car , doing the admin, fixing it, Mot failings etc etc etc. Keep up the good work .😊
How many owners is definitely a totally normal question - it doesn’t mean I think it’s bad at all if it’s had lots of owners - but if there is a nice car and then I find out it’s a 1 owner car then that’s a bonus. If I’m going to buy a car I’d like to know how many owners it’s had - it’s just a factor to consider that’s all.
The issue with warranties is they are mostly worthless. I don’t mind paying a fair price from a dealer that I trust to deal with issues that arise, but there is no way I am paying for some scam warranty that the dealer is a reseller for. Those warranties are not worth the paper they are written on.
Where did it come from is a good question. A car used in London for 10,000 miles has had a bad life compares to a car driving up an down the motorways with minimal stress. Cars that come from the coast have much more corrosion under the skin.
Top 10 Tyre kicker questions..... Whenever I want a car, I check the history BEFORE even going to see it. I always do a car vertical check. I always know what the insurance will be before I buy a car. Doing anything less is just bone idle.
I think your honesty is refreshing and as such, I would buy from you.
Informative vid
I absolutely hate car dealers. These people think they are the only knowledgeable people who deal with cars and the rest are just plums. Yet you want our money to keep in YOU in business.
Just listen to the buyer and deal with it. Its part of the trade. All we want is a genuine car. A dodgy trader will sell you a car for the sake of selling . Ive dealt with some awful businessmen, tricky traders. I've even put myself in trouble once or twice to teach traders a lesson. You should only sell items that you would buy yourself. Sorry for the rant. Lol
Devastated to hear that 😅 Rest assured, the last thing I want or need is your money! 👍
@ShiftingMetal 😆 😆classic trader response. 😆 Good. I haven't got any left. You guys have robbed me, but I do have a 64 plate vw , Jetta 180,000. No history, mechanically sound. , I think. Just 24k. 🤣😅 All the best in your business. But Please do keep the buyer in mind some really don't have the blessings of money.
go and buy privately then
@@ShiftingMetalwell you do need the money otherwise you’d go bust and be working at Tesco.
@@Thuds593 It would take a lot more than one missed car sale for that to happen🤣
He forgot to mention car dealers make a lot of money selling you credit deals....I paid cash [bank transfer] and the dealer actually asked me to take out a loan anyway just for a short period and then clear it....er..no...he gets a bonus for the credit deal and you get the hassle of sorting it out later....sounds good to me.
Only if will split his commission with you
Love how honest and open you are Joe. Id deffo buy a car from you if I lived in the UK. My 2017 S8 had 6k miles bet id have a trouble selling it because its so low😂😂😂
It annoys me when sellers complain that you ask if they are prepared to lower the price before viewing; if the asking price is too high there is no point travelling 50 miles if there isn't room for negotiation. My other pet hate is dealers refusing to accept a 'cat' car in px or valuing them at 66% below book. We are supposed to live in an age where we re-use rather than discard and there is no reason to reject a properly repaired and presentable car just because it had a new wing three years before.
I've just bought another car. The 'How much for cash' phrase has evolved into 'How much if paid in full' (Bank Transfer). One Dealer did offer a discount (Less hassle for the financing). It should be remembered that it's free to ask.
Very relatable mate. The things some idiots ask are just tedious. 😖
Its good to know it's not just me that has all the awkward customers! You're spot on with the no rush customers, it's always the same 😮
Nice video. The "how many owners?", should strictly be "How many keepers?" as this is what the V5 records. It could be a family owned car passed down through three siblings, but only actually owned by one person. However, I digress; If a car is 3yrs old with seven keepers it might raise a red flag with me, but 15yrs old with seven keepers, not so much.
Hi..I would argue the 'how many owners' .As someone who has had performance cars for decades I am and have been put off by performance cars with 10000 miles which have had 6 owners..! Has it been tracked by different people at different levels of skill and driving ability...etc etc..I think a lot of the other questions you quote are just breaking the ice between the customer and the dealer and so are said automatically..for example to talk about the car appears more realistic than asking you what you bought at your local Tesco with your nan last weekend...
I'd say somebody who actually has to maintain the car and keep it long term is better then somebody dumping the clutch and banging through gears then shifting it a few months. He can keep his high owner cars, I'll stick to nice looked after low owner cars.
1. I Just want a quick price for my part exchange!!
2. What’s your best price!!
3. I’ve seen the same car cheaper elsewhere!!
4. Elsewhere is giving me more for my PX!!
Sure …. All in good fun and stuff…. When most (normal) folk talk about terms for a cash payment, they usually mean paying by bank transfer, rather than via a finance package.
Sure, hence why I was talking about physical cash specifically. Most dealers are going to prefer a finance deal over ‘cash/transfer/card’ anyway as the finance company usually pays the dealer a commission
I understand why some buyers ask those questions as when you pay over a certain amount, you expect a degree of trouble free motoring. I always like to know whether it's been a Hire Car or a Taxi. I would hate to buy either, especially a Hire Car as I've driven many and treat and drive them like I've just stole it. I've just spent 15K on a Passat R-Line Diesel and it has a few electrical Gremlins like offside DRL not working and the Offside Rear door not locking. Company I bought it off, have it booked in tomorrow, to fix both with no qualms. Providing a courtesy car too while they fix it. As long as it is sorted I have no issue.
Definitely should do the top ten biggest lies used car dealers tell you .
It should be a pleasant experience buying a used car but it very rarely is .
Often when I am looking for a new-second-hand car, I will have identified a few that I would consider via an internet search, and they won't always come from the same dealer. So, I have truthfully said "I have another one to look at."
On several occasions, I have gone back later and bought the car I looked at before the "other one". I've also even called up dealers and told them that I was no longer interested in their car that I looked at because I bought the "other one" instead.
So, sometimes, it isn't just a polite lie for the potential customer to extract themself from the conversation; it might actually be true. So, your guarantee that you will never hear from the person isn't cast-iron. ;)
Didn't know about warranty, I thought you could buy as a trade sale with no warranty. I have done as a private buyer.
If you are genuinely a trader or if it’s a business to business sale then the CRA doesn’t apply. As a private buyer you can’t sign away your Consumer rights with a ‘trade sale’ invoice
@@ShiftingMetalExcept if you get a signature for spares or repair only. That way, you're not selling a vehicle but a lump of metal. Asking a buyer to wait two weeks, while you mot, valet and fix faults, while you sit on their money, is slightly unfair, in my opinion.
Re refundable deposits. I rang to enquire about a car only this week . Turned out it was " due in stock " the next week even though they had a picture of it on their site and they asked me for a holding deposit to ensure I had first look at it. It works both ways.
Condition and service history is all i am interested in, My current daily a 2003 Volvo D5 manual has a full Volvo/Volvo indy service history, 242K motorway miles being the previous owners company car, It racked up 60K miles in one year! Drives as sweet as a nut, Shiny paint and no rust!
We’ve been looking for a new car for my wife and I might have to use all of these questions next time as revenge .One of the main dealers asked for some details about the car she wanted, she said not white or black, must have a reversing camera. The two cars he went and showed us were white and black and neither had reversing cameras in the spec presented. 👍
Nice video and interesting to hear perspectives from the side of the dealer. I honestly think the no rush line is people being polite face to face but then expecting you to rush.. 😁
Glad someone has said this. The phrase "cash is king" is nothing more than a quaint old comment.
I'm so tired of people saying it recently
More likely to get a discount for a bank transfer these days.
We (and other dealers I know) offer a discount for bank transfer!
People have started saying it more recently because they are resistant to what is becoming an increasingly cashless society.
You might not be so tired of hearing it once everything is cashless and you have a social score
@@theladyofthelakesFTs888 OK 🤣
I agree with all those apart from the one about ohh I have another 1 to look at.
We looked at 4 Renault Clios between 2014 and 2015 before we went back to the 1st 1 we looked at and bought it
not a miserable old git, most of the times I've said I've got others to look at I genuinely have and I think once or twice I did go back, once I called them to say I wasn't interested and they got all shity with me so I just put the phone next to me while they ranted 😊
For 3 - I think people think a car that’s changed hands a lot meant the people who owned it hated it 😂 but it’s so much more than that. Certain cars, like a little sporty number (coupes, convertibles etc ) are often changed as people’s needs change like they have a family, or those 6ft 4 men get fed up of folding themselves in half and hurting their backs **Jeremy Clarkson springs to mind** kids grow up so parents don’t need the big people carrier, or maybe the little hatchback is too little now. There are so many reasons and few reflect on the car
Rubbish, dealers want you to take out a loan for the car as they get a cut, that is why they do not want cash.
That may be a reason but but no one wants physical cash
@@ShiftingMetalwhy ?
Who is this podcast aimed at?
@@1gerard47 It’s not a podcast but the video is aimed at people who listen, I explain why cash is a pain 🤷♂️
@@1gerard47 as someone who is on the other end of taking the cash (work in a store with post office inside it running both), nobody on the up and up wants to deal with hard cash, especially in large sums of money if they dont have to. Its a pain to count, its a pain to recount, god help you if any notes are sticky or crumpled, scottish notes mixed with british notes, etc or worse... the numbers wrong.
A bank transfer takes what, 30 seconds and is going to be accurate 99.99% of the time? Depositing £5-10k (yet alone those wanting to deposit more) is a 5 minute job with a worker who is confident and has no issues like sticky notes, if its a less confident worker who is slower at counting, you looking at 10, 15, 20 minutes, and thats before travel and waiting in line.
Another myth around miss-matched tyres as that most modern cars today do not have a spare wheel in the boot.
Meaning if you have a puncture on route you will be happy with whatever the brand tyre 🛞 the recovery van has in the back as you waited 3+ hours and £300+ later to get assistance to get wherever you wanted to go.
I love cars, but buying from anyone is so stressful. Car dealers acting like I'm being difficult for asking questions or wanting value for money really piss me off. I'm happy to walk out having taken up their time. I've met a couple of decent dealers who seemed to understand my perspective, though, and I highly valued their time and attention. Maybe they talked shit about me when I'd gone, but at least they were professional during the deal 😂.
😿
Like you I think one of the things that annoy me the most is being woken up an hour before I intended to and my brain starts with the what if's. Make sure the dog is properly tired before you put him to bed is my best advice..
For how many owners I have been on the other side of that where a trader has knocked the price down as they said it was a lot of owners!
Last one is spot on - who are you and give me confidence to buy from you - great point
Motability cars are often low milage and they include (insist) on anual services and pay rebates for well care for cars. Motability is the biggest car buyer in the UK and they all end up at auction after 3 or 4 years.
I always look at how many owners. Simply put, all the crap cars I've had in the past had lots of owners. People get rid of cars that are always going wrong
Not actualy true it could be past down through family or friends or to expensive to run 👍👍👍
@@flippingcarsrepairs you do this day in day out so your the one to know. It is something I always ask due to previous experience & these cars were cheap to run cars but for some reason always going wrong. Lemons really
It could be the case, it might be a completely different reason but I guess my objection is that high owners automatically means low care, there’s a lot more to it. If that makes sense?!
I actually prefer low mileage, but I always check service history.
Nothing worse than dealing with the general public
Dealing with car salesmen maybe.😎
Think you got that the wrong way around.
Wrong dealing with a car salesperson is worse,not all,auctions are a way to get rid of crap.
@1gerard47 I always send polished turds to the auctions
@@CosgroveNotts RACIST!!! Oh you said polished.
Where did the car come from? I think it's a fair question as loads of garages take a part ex, just flip it in a day without any checks or fixes.
First vid of yours ive seen and nearly didn't click. The caps in title made me think you were gonna be angry type but you're likable and told me some interesting stuff despite me having no intention selling cars, I just like working on my own.
Thanks for watching!
These were my gear grinders
What’s you best price as a first question? - you don’t know if they have a Px etc…
I had a quote for more on my PX… why are you here then… and similar to I’ve seen a similar mileage for less…
I love how people demand you value to we buy any car and often go there but wouldn’t buy a car from there… I’m guessing they px’d a shitter that way…
Tried and tested method when buying a car is walk around it and kick all 4 tyres ..
Ps : I've just bought a low mileage.. 68k .. it was for sale for weeks and weeks and weeks lol
I bought a four year old car that had a lot of owners. Turned out that quite a few of them were salvage yards and insurance companies and it was impossible to trade in.
I always ask for a refundable deposit, because if the car is not ready when quoted we may need to buy something else where. Had one awaiting parts for over six weeks, know one's fault but had a customer waiting for an SUV automatic booked out for hire. Once we say I'm going to buy it that's it but need the car asap, as losing possibly 68 pounds per day.
Cash is king is because you don't have to declare it every time.....
Cash can be a bloody nuisance, like he says, you have to count it, someone has to take it to the bank and the bank charges you for paying it in. Like he says, margins are low in the trade. The last car I bought was on a cash transfer the garage didn't like it and tried every way they could for me to have finance. That's where they make the real money
Don’t think he should admit that to however many people on TH-cam, does t always look good for business
I've found that most second hand car dealers act like they are the font of all knowledge about every single make and model ever made, as well as being a time served mechanical engineer .....even if their last job was selling fish. 😆
😂 That’s definitely not me, I’m usually saying ‘you obviously know more about it than me’ 🤷♂️😅
Why are so many cars offered for sale that have not been properly valeted? Filthy stained seats etc indicates a lack of interest or commitment on the part of the seller. I won’t consider buying a car that has not been prepped for sale. If you can’t be bothered to clean the car why should anyone want to buy it?
I have been looking on autotrader and is it coincidence that dealers always list number of owners when they are low but never when they are high or they mix and match 1 owner of a car and when you phone up it is one previous owner which makes 2. If you have 2 cars with FSH and similar milage there be a difference in value as the number of owners rise (generally)
I don't sell cars but i do sell on Facebook market place most people are sound but you do get them.
A lady said she was coming straight away to buy some chairs and didn't turn up .
informative even for us who like cars but who are not dealers, so I'm glad the dog woke you up early that morning
I have a 60 plate insignia and I bought it when it was due 1st mot ex motability car when I got it just over6 thousand miles and now it only has 45 thousand miles on it and I'm one of those people soon as a warning light comes on lol and ive full service history i am 60 years old and think it will be my forever car unless I win the lottery, another good post well done
Thanks Kevin! Nothing wrong with that, I appreciate an owner who takes pride in looking after their car. I do too, I’m just bad at keeping the paperwork up together 😅
Cash isn’t king for the reasons mentioned but also because the dealer then won’t get a kickback from the HP provider.
How much is it to insure is a silly question. Period.
How many owners is a silly question, it’s irrelevant, the service history matters much more.
How much without a warranty is only relevant if an extra or extended warranty has been offered.
Where did it come from, silly question, doesn’t matter if it came from the moon, condition and service history are far more important.
Never say “there’s no rush”, it’s likely they’ll believe you and you won’t see your vehicle for weeks!.
Why is the mileage so low?, because it hasn’t been driven much or it’s been clocked at some time In it’s life, check the MOT history for clues (free online) or do a basic HPI check for £5
I’ve got another one to look at = your car is too expensive.
Refundable deposit isn’t a deposit.
It won’t break down will it is a silly question.
Mate, I wish I was close to your dealership i'd buy a car tomorrow from you.
Thank you Mark 🫡
Great stuff! Couldn't help smiling all the way through. (You were also right about some dealers ruining the reputation of 'the trade' for everyone else.)
One thing you forget to mention is that these people asking these question are your livelihood.When I’ve said to,a garage I have others to,look at it’s because I don’t pick,the first one I see and more then likely don’t buy just any car.
I did mention that it was meant as tongue in cheek though.. And I own multiple businesses so it's not exactly my 'livelihood'
Brilliant video. My 3 Year old BMW (motability) went through G3 auction and is now for sale at Cargiant in London. I’ve seen 5 year old ex motability with 600 miles on them but I’d rather an average mileage one as at 600 miles it’s grade 5 and never been hot!
You're not a miaerable old git (at least not old 😂)and you do have a point ! Keep up the good work
Has the clutch been changed? ...the clutch is good. Simple yes or no please.
Private sellers only have a responsibility to not misdescribe a vehicle, otherwise any future issues are the buyers problem