I just don’t get it. My WD Elements external storage still does not show. In device manager I see it and it says ‘this device is working properly’ but I cannot see it on my pc and cannot open it. I need the files!!!
Hi, we are sorry for the inconvenience. We recommend that you try connecting the drive to another computer by using a different cable and checking the status of the drive. If the problem persists, please open a ticket at (support-en.wd.com/app/askweb ) with the screenshots.
My wd elements light indication is not showing so that device is not getting detected. I tried with different cables and different systems, still its not working
Hi, we are sorry for the inconvenience. Please be informed that the third-party consumer OneDrive is only supported. We recommend you, please see Answer ID: 12713 (support-en.wd.com/app/answers/detailweb/a_id/12713 ).
Hi, thank you for reaching out to us! Please know that our WD Elements drives are designed to work seamlessly with the newer and more robust Windows 10+ operating systems. Now is the perfect time to embrace the advancements of technology as the older Windows 7 support has concluded. For more information, see the link: Answer ID 29004 (support-en.wd.com/app/answers/detailweb/a_id/29004 ). We are sure, you won't want to miss out on the improved performance and features!
Hi there, I have another issue, Windonws 10 detects my WD 5TB Elements Portable USB Drive, but the WD Drive Utilities Software doesn't. How can I solve this problem? Thanks for your reply.
Hi, we are sorry for the inconvenience. Please note that WD Elements drive does not support the WD Security application, so it does not show the drive. However, you may use Windows inbuilt feature "BitLocker" or any third party application to encrypt the drive.
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I just don’t get it. My WD Elements external storage still does not show. In device manager I see it and it says ‘this device is working properly’ but I cannot see it on my pc and cannot open it. I need the files!!!
Hi, we are sorry for the inconvenience. We recommend that you try connecting the drive to another computer by using a different cable and checking the status of the drive. If the problem persists, please open a ticket at (support-en.wd.com/app/askweb ) with the screenshots.
My wd elements light indication is not showing so that device is not getting detected. I tried with different cables and different systems, still its not working
Awesome this really fixed my issues Thanks for the Video 👍😀
This really worked and thanks for the video !
When I go to wd discovery it says one drive import failed can you help me with this
Hi, we are sorry for the inconvenience. Please be informed that the third-party consumer OneDrive is only supported. We recommend you, please see Answer ID: 12713 (support-en.wd.com/app/answers/detailweb/a_id/12713 ).
Will this work with windows 7?
Hi, thank you for reaching out to us! Please know that our WD Elements drives are designed to work seamlessly with the newer and more robust Windows 10+ operating systems. Now is the perfect time to embrace the advancements of technology as the older Windows 7 support has concluded. For more information, see the link: Answer ID 29004 (support-en.wd.com/app/answers/detailweb/a_id/29004 ). We are sure, you won't want to miss out on the improved performance and features!
Thank you
incredibly helpful. thank you
Hi there, I have another issue, Windonws 10 detects my WD 5TB Elements Portable USB Drive, but the WD Drive Utilities Software doesn't. How can I solve this problem? Thanks for your reply.
Hi, we are sorry for the inconvenience. Please note that WD Elements drive does not support the WD Security application, so it does not show the drive. However, you may use Windows inbuilt feature "BitLocker" or any third party application to encrypt the drive.