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Hi Vipin. Please ensure connection to a functioning router via the incorporated Ethernet cable. Note, this is not a Wi-Fi enabled device. For optimal performance, a Gigabit capable router or switch is recommended. A Broadband (WAN) Internet connection with an Internet Service Provider (ISP) is necessary for the initial setup, software downloads, and accessing the device.

Hi, we truly understand your concern and we are sorry for any inconvenience this has caused. Unfortunately, we must let you know that currently, there aren't any firmware updates available for the portable or desktop drives. We want to emphasize the importance of not attempting to update the firmware of your portable and desktop drive's enclosure or the drive itself, as this could potentially lead to damage. Additionally, please be aware that removing the drive from its casing will invalidate your warranty. For more comprehensive information on this matter, kindly refer to Answer ID 50745 at this link: support-en.wd.com/app/answers/detailweb/a_id/50745 .

Hi Richard, we regret any inconvenience you have experienced. For a detailed assessment and resolution, we request that you get in touch with our support team and provide a detailed description of the issue, accompanied by any relevant screenshots. You may submit a support ticket directly at (support-en.wd.com/app/askweb ). Our dedicated support team will be available help address your concern.

Hi, we are sorry for the inconvenience. Please note that WD Elements drive does not support the WD Security application, so it does not show the drive. However, you may use Windows inbuilt feature "BitLocker" or any third party application to encrypt the drive.

Hi, thank you for reaching out to us! Please know that our WD Elements drives are designed to work seamlessly with the newer and more robust Windows 10+ operating systems. Now is the perfect time to embrace the advancements of technology as the older Windows 7 support has concluded. For more information, see the link: Answer ID 29004 (support-en.wd.com/app/answers/detailweb/a_id/29004 ). We are sure, you won't want to miss out on the improved performance and features!

Hi Daniela, we are sorry for the inconvenience caused. To provide more details about the problem, including error screenshots, we suggest contacting our support team directly. It would also be helpful to let us know if you are the device owner or a user. To open a support ticket, please visit (support-en.wd.com/app/askweb ).

Hi Sherri, we regret the issues you've encountered. Please follow the steps in our My Passport Troubleshooting video (th-cam.com/video/VW77Wp7SwcA/w-d-xo.html ). If this doesn't resolve the problem, please open a support ticket at (support-en.wd.com/app/askweb ) and include a screenshot of the error. Our team is happy to assist. Thank you for your cooperation, and we hope for a quick resolution.

Hi Viktor, we are sorry for the inconvenience caused. We recommend connecting the drive to another computer using a different cable and checking its visibility status. If the issue continues, please create a support ticket at (support-en.wd.com/app/askweb ) with an error screenshot attached.

Hi, please know that a hard disk's safety cover can be an excellent approach to safeguarding it from unintentional falls and regular commutes. It not only offers extra safety for the drive itself but also for its contents by providing supplementary insulation against dust, moisture, and impact damage. Usually external drives are shock proof but it is good to have an extra layer of safety.

Hi Josua, we apologize for any trouble caused. We suggest you look at Answer ID 24283 (support-en.wd.com/app/answers/detailweb/a_id/24283 ) for information about configuring your network and router.

Hi Yamilet, we are sorry for the inconvenience. We recommend that you try the troubleshooting steps described in our My Passport Basic Troubleshooting Video (th-cam.com/video/VW77Wp7SwcA/w-d-xo.html ). If the problem persists, please open a ticket at (support-en.wd.com/app/askweb ) with the error screenshot.

Hi, we are sorry for the inconvenience. We recommend you please refer to Answer ID 51452 (support-en.wd.com/app/answers/detailweb/a_id/51452 ) to find out about iPhone 15 Series compatibility support. If you run into any issues, feel free to create a ticket at (support-en.wd.com/app/askweb ) with a detailed explanation of the problem, error screenshots, and drive description.

Hi, thank you for contacting us. We suggest visiting Answer ID 29504 (support-en.wd.com/app/answers/detailweb/a_id/29504 ) to learn how to backup a NAS to a USB drive. If additional help is needed, please create a ticket at (support-en.wd.com/app/askweb )

@@WesternDigitalSupportChannel What I really need to know is how to transfer the data from one NAS directly to another NAS on my LAN without the data having to flow in and back out of my PC. This is basicaly what happens with a simple copy either from NAS to NAS or even one share to another on the same NAS for that matter. Since the OS5 upgrade my EX4100 no longer recognizes the two USB drives that I used before the upgrade to OS5 (along with 4 new 8TB WD Red Plus NAS drives). Actually It doesn't recognize ANY external USB drive. The drives work fine on any other PC/laptop I have. I have to replace a WD Red Plus NAS drive (14 months old) in my EX4100 and rebuild the RAID5 ASAP. Unfortunately I received the new drive yesterday and inserted it and either the new WD drive is dead out of the box OR the #3 bay in my EX4100 is dead. So I am trying to decide what my next move is. So is there a way to transfer the date in NAS1 (WD EX4100) to NAS2 (not a WD NAS) directly? Thank You.

Hi Daniel, we're sorry for the inconvenience you've encountered and thank you for sharing the detailed query. To successfully transfer data between two NAS units, you'll need to establish a connection to them by utilizing a computer and transfer the data manually. Furthermore, we kindly ask that you please connect your recently received WD Red Plus drive as a secondary drive to a computer in order to verify its functionality. If, by any chance, your computer fails to recognize the drive, do not hesitate to contact us for further assistance at (support-en.wd.com/app/ask ).

Hi Diego, thank you for contacting us. Please know that we have drives available that can be connected to a USB C type connector. But, since you already have a drive, we suggest that you can use an adapter to convert from USB A to USB C connector.

Hi Gokul, we are sorry for the inconvenience. We recommend that you try connecting the drive to another computer by using a different cable and checking the status of the drive. If the problem persists, please refer to our My Passport Device Not Detected video (th-cam.com/video/VW77Wp7SwcA/w-d-xo.html ).

For clarification, the sandisk app doesn't detect the Sandisk USB drive. I can go through the "My Files" part, but it's extremely slow and clunky

Hi Rajen, we are sorry for the inconvenience. For SanDisk Memory Zone compatible Type-C drives please visit our compatibility matrix (support-en.wd.com/app/answers/detailweb/a_id/52065 ). Please be informed that other compatible Type-C drives work with iPhone 15/Plus/Pro/Pro Max for file transfer using the iOS Files app only.

Hi, thank you for reaching out. To format an external hard drive for both Windows and Mac, please refer to this video (th-cam.com/video/q7N7Hx-gRm0/w-d-xo.html ).

Hi Rohit, thank you for contacting us. Please be informed that SanDisk Private Access software is included with our latest flash drives. The PrivateAccess application encrypts and sets a password for files stored on SanDisk USB flash drives. For further information, please read Answer ID: 48025 (support-en.wd.com/app/answers/detailweb/a_id/48025 ).

Hi, we are sorry for the inconvenience caused. The WD My Passport External Portable hard drive can be used with Windows computers right out of the box. However, if you want to use the drive with macOS, you'll need to reformat it. For the steps to format an external and USB flash drive on Windows and macOS, please watch our Format External Hard Drives video (th-cam.com/video/q7N7Hx-gRm0/w-d-xo.html ) or refer to Answer ID: 51125 (support-in.wd.com/app/answers/detailweb/a_id/51125 ). Please backup any existing data from the drive as formatting is a data destructive process.

Hi, we are sorry for the inconvenience. We recommend that you refer to our macOS Device Not Detected video (th-cam.com/video/osAmQeP217Y/w-d-xo.html ). If you're still experiencing problems, please get in touch with our support team directly to elaborate on the issue along with error screenshots and drive label image. You can open a support ticket at (support-en.wd.com/app/askweb ).

Hi, We are sorry for any inconvenience. Please know, that we need some more details to share relevant/accurate information with you. So, we request you to elaborate on the issue you are facing with the error screenshot and device/drive details.

I second this. My wife and i have our own accounts on mycloud. I currently have network access via my desktop to my account, how do i get her access @westerndigitalsupportchannel

Thank you for providing us with this information. We recommend that you refer to Answer ID: 29448 (support-in.wd.com/app/answers/detailweb/a_id/29448 ) for details on adding users and enabling cloud access on My Cloud OS 5. If you encounter any problems, please create a support ticket at (support-en.wd.com/app/askweb )

Hi, we are sorry for the inconvenience. We recommend that you try connecting the drive to another computer by using a different cable and checking the status of the drive. If the problem persists, please open a ticket at (support-en.wd.com/app/askweb ) with the screenshots.

Hi, we are sorry for the inconvenience. Please be informed that the third-party consumer OneDrive is only supported. We recommend you, please see Answer ID: 12713 (support-en.wd.com/app/answers/detailweb/a_id/12713 ).

Hi Tim, thanks for contacting us. Please know that the WD My Passport external USB drive is a plug-n-play drive designed and tested for Windows and macOS computers. We recommend connecting the drive directly to the USB port of the host device and you should be able to access the data in the drive to open pictures and play music using the associated applications installed in the host device.

@@WesternDigitalSupportChannel Thanks, that's great.

@@WesternDigitalSupportChannel That is great to hear thanks so much for clarifying.

Hi Robert, thank you for reaching out to us. To transfer data from the WD My Passport drive to your laptop, simply connect the external USB drive to your laptop's USB port. Once connected, open file explorer, then copy the data from the USB drive and paste it to any desired location on your laptop. You may also see Answer ID: 18911 (support-en.wd.com/app/answers/detailweb/a_id/18911/ ) for the information on how to transfer data from one drive to another. If you need further assistance, you can open a ticket at (support-en.wd.com/app/askweb )

Hi John, thank you for reaching out to us. We want to inform you that the WD My Passport drive is built and verified for Windows and macOS systems. We suggest checking out our WD Black gaming drives that are specifically engineered for PS4 consoles. Here is the link for the WD_BLACK D30 Game Drive SSD (www.westerndigital.com/products/external-drives/wd-black-d30-game-drive-usb-3-2-ssd?sku=WDBATL5000ABK-WESN ).

Hi Eddie, thank you for contacting us. We always recommend connecting the WD My Cloud Home device to the router and it can also be accessed on the local network. Moreover, you can find instructions on how to shutdown the device by referring to Answer ID: 28070 (support-en.wd.com/app/answers/detailweb/a_id/28070 ). If you need any technical assistance, you may open a ticket at (support-en.wd.com/app/askweb ).

Hi, we are sorry for any inconvenience. We recommend that you please get in touch with our support team directly to elaborate on the issue along with drive label images. You can open a support ticket at (support-en.wd.com/app/askweb ).

Hi, We are sorry for the inconvenience you've experienced. To help us look into the issue, please share your current case number and email address with us via direct message only. We would also appreciate it if you could provide a screenshot of the error messages and describe the steps you took to connect the drive to your computer, along with details about the drive itself. Thank you.

Hi, We can understand your query regarding the 9-digit code. Please note that not all devices require or have this code. Kindly refer to Answer ID: 3763 (support-en.wd.com/app/answers/detailweb/a_id/3763 ) for a comprehensive information. If you encounter difficulty or problem, please open a ticket at (support-en.wd.com/app/askweb ).

Hi Jeoffrey, thank you for reaching out to us. It's important to note that Western Digital Dashboard application does not support these drives. We recommend checking out Answer ID: 31759 (support-en.wd.com/app/answers/detailweb/a_id/31759#subject2 ) for a comprehensive understanding of the application and usage.

Hi Leo, thank you for contacting us. The file name you have shared is for installing the WD Discovery application on your PC, but it is not mandatory to use this software to operate the drive, as it functions independently. For WD Elements, specifically, there is no need to install the WD Discovery application.

Hi Bill, we are sorry to hear that. We recommend you please see Answer ID: 8200 (support-in.wd.com/app/answers/detailweb/a_id/8200 ) for the complete guidelines on how to format a drive for Windows or macOS. If you encounter any problems, please feel free to submit a request at (support-en.wd.com/app/askweb ) with detailed issue and error screenshots.

Hi, We are sorry for the inconvenience caused. We suggest referring to Answer ID: 29818 (support-en.wd.com/app/answers/detailweb/a_id/29818 ) for instructions on accessing the device dashboard. If it fails, consider connecting the device directly to a computer instead of using a router and follow the same steps. For help with the "My Cloud OS 5 device offline" message, please see our My Cloud OS Playlist (th-cam.com/play/PLhBnRl96embXl1QHbJ0rE06JbhVj6a_C6.html ) or Answer ID: 30050 (support-en.wd.com/app/answers/detailweb/a_id/30050 ). If further assistance is needed, open a support ticket at (support-en.wd.com/app/askweb ).

Hi, We are sorry for the inconvenience. We recommend that you try connecting the drive to another computer by using a different cable and checking the status of the drive in file explorer. If the problem persists, please open a ticket at (support-en.wd.com/app/askweb ) with the error screenshot.

Hi, Thank you for contacting us. The drive is compatible with NTFS file system for Windows and HFS+ J file system for macOS in terms of formatting. However, if you require the drive to function on both operating systems, exFAT file system is recommended, as it supports cross-platform usage. For more information on formatting the drive, please refer to Answer ID: 8200 (support-in.wd.com/app/answers/detailweb/a_id/8200 ). Also, Acronis True Image for Western Digital can be utilized to backup all data from the PC to the external drive. For further details, please refer to this video (th-cam.com/video/hOCMJU659rE/w-d-xo.html ) or Answer ID: 15564 (support-en.wd.com/app/answers/detailweb/a_id/15564 ). If you encounter any issues, you can directly open a ticket at (support-en.wd.com/app/askweb )

Hi, We are sorry for the inconvenience. We recommend you please refer to Answer ID: (support-en.wd.com/app/answers/detailweb/a_id/50626 ) for the issue and also for detailed instructions on how to set up local access correctly. If you encounter any problems or the issue persists, please open a ticket at (support-en.wd.com/app/askweb ).

Hi, We are sorry for the inconvenience. We recommend you please refer to Answer ID: (support-en.wd.com/app/answers/detailweb/a_id/50626 ) for the issue and also for detailed instructions on how to set up local access correctly. If you encounter any problems or the issue persists, please open a ticket at (support-en.wd.com/app/askweb ).