Salute to all CC Agents, one of the toughest jobs I think. Spot on the adv and disadvantages. I worked for a little over 9 years in CC and burned me out to death but chose to stay for financial reasons. Luckily, I found an opportunity to work from home with less stress, better compensation and extremely considerate client. Love it!
I used to work in BPO , and I have tried a lot of jobs , teaching , financial advisor ,esl teacher and legal sec , BPO IS THE HARDEST . tooo much pressure from TL , manager , clients and co workers . Salute to all bpo workers . grabe ang galing nyooo
I still remember the day that i am watching your videos preparing for my first BPO interview and also my first job . Now im hired for almost 8 months and still kickin . Thanks a lot 🥰
Thank you for enlightening us. Tbh applying to be a csr as a career is the most convenient job to take at the moment; especially the country's situation right now. It's been a rough few years not just for me but to all of us. The job could make people come out to the occassion, but as you wisdom stated, there are always a cost that tolls if we choose this path. It's on our decision if we either pursue or choose another career path. Thank you for your wisdom. We might be able to use it one of these days 🙌 🙏
You are awesome! Brilliant. I love this channel. I just subscribed & M so happy I came across your page. You are a great instructor. Yiu made me want to get into this field. . Your call flow videos are out of this world. They're perfect! Yii explain everything so well. It's perfect to me. Thank you! Please keep going. Life saver.👏🏽👏🏽❤🙏🏽
One of the biggest reasons why the attrition rate in the BPO industry is high is because of the TLs. Most of them really don't care about your well-being and just want to be always TOP 1. It's all competition;worst is, it's not the healthy one. Thinking about quitting my job, but I'm torn because I really like the company. The leaders are the problem.
It's really hard saying no to your degree, even depressing sometimes, but right now with the pandemic, working in a call center has given me the opportunity to work from home, it's not that bad, but once that's over, I hope I leave and pursue my career again. I don't know. What I know is I really enjoy your videos. Thank you!
I get what you mean, Eduardo. Your degree is something you work hard for. Certainly not easy to just set it aside. But we gotta do what we gotta do. :) I wish you luck on your journey.
Your channel sounds helpful. Even with all of my experience I could still learn something so I will subscribe. I have over 17 years experience working in call centers: sales, customer service and doing market research surveys. For the most part I liked my jobs and if it were not for call centers I don't know what I would do. When I tired to get more work in retail I was told that I didn't have enough experience or other would be chosen for their experience. One Manager saw potential in me and wanted to take me on to train me but unfortunately my schedule conflicted with theirs on one particular day of the week. So I couldn't take the job. Right now my job at this call center where I have been for seven years is really unpredictable in terms of how much work we get so I have to figure out what to do next.
I have been been working with a call centre which works for a solar company in the USA, believe me I would never work with it if I had any other way of earning, but since I go to university during day time so I have to work at nights. Being a telemarketer isn't easy at all, you almost die every night, you work hard, but you aren't appreciated. Thanks God I have a good grip on English which helps me cop up with this job otherwise its hell difficult. May God be with those call centre agents who work at nights for their survival
Mind and emotional pressures. Dealing with people who you never met but giving them services which is always verbally abusive. Physical anxiety mostly happens to those who accustomed to single schedule. And the sudden changes like shifting from the convenience zone to quite a bit new is difficult to first few days.
Tagalog for your next content pleaseee! Lol. Glad I watched your video about the call center interview and I take notes and LUCKILY I PASSED! Thanks for the tips and I'm looking forward for more future uploads! Kudos and Godbless!
I don't have acw we have go right to next call and hard if can't keep person on the line to finish what you need to do. I'm researching to improve my customer service. Always something new to learn.
Nope. It’s actually good na they are inclusive and very equal pagdating sa pagbibigay ng trabaho and opportunity. Alam naman nating hindi lahat ng tao sa Pinas may kakayahang makapag-aral.
Hey there, 😊I'm so glad and thankful with your channel, the last time that I'm here was when I first applied for a call center job and I failed but when I started watching your videos, it's when I got the guts to learn more and actually pursue this. I admire that you have videos also of this disadvantages amd off course the previous videos which is the perks of working as a call center agent. I was just happy that when I first saw your video, I was just searching for the tips to pass the cc interviews. I think It was 2022, when I started watching your videos, and now I can't believe I'm already searching for the benefits and disadvantages because I finally I got accepted in a call center company. Thankyou so much ❤❤❤ You are a part of my journey . I really need the job to provide for my family financially. ❤❤❤ It was also happy to know that you are from Davao. I'm actually from Bohol and it's just so amazing and MAKAPROUD kaayo to see a co_Bisaya to excell in this industry . ❤ your videos are really popular that when I entered the assessment room, Your videos are one of those videos they have prepared for us to review and make ourselves ready before having the actual test and I was like yes.. This is the one that I've been watching..😊😊 anyway THANKYOU ug DAGHAN KAAYONG SALAMAT jud Kwestyun!!!! All Praises belong to Our Lord Jesus Christ and I Praise Jesus for your life ❤❤ You are an INSPIRATION to everyone. GODBLESSYOU ALWAYS🙏🙏🤍🥰🥰
You´re absolutely right. I spent 6 years traying to get a degree in dentistry in Mexico, just to find out that carrer would finish with my mental health. I ended up with depression and anxiety. Call center is some fresh air, It´s like, I can earn the same with and without a diploma.
My training will start on August 29 this year and finally after 6 years I received a job offer but the downside of it, I don't have any idea if I will be handling Australian, UK, Canadian, or American-based account because I believe that the shifting schedule is based on the account and the country that assigned to you. At this point, I want to give myself a shot to put myself in call center and to handle different calls because I have an experience when it comes to handling inquiries of my co-students if they have concerns or questions about the enrollment and evaluatio during my college days and even now I still respond to those students who will message me for their concerns and for me it's a good practice that I can also apply when I start working in call center. I'm a degree holder too but I'm afraid that I cannot utilize my skills that I've earned while pursuing my bachelor's degree because the corporate world is too harsh for me because I'm a LGBTQA+ member and I'm a transgender woman and most companies are not accepting towards our community especially that I'm applying as secretary or executive assisstant and most companies in corporate industry will just seen my application and lowkey rejecting me by just letting me wait for an update unti I receive nothing.
I have been in this industry since 2013. For me hnd sya tlga mahirap dahil basic lang nmn ang gagawin mong trabaho at madali naman matutunan. Nagiging mahirap lang dahil sa gus2 na output ng clients, most of the time is buwis buhay na production and ang QA na napaka hirap ma meet or atleast to be consistent with. Shifting schedule na minsan sa ibang client every week nag iiba ng shift at dayoff hnd din fixed. GY ako before sumuko tlg ako dahil gus2 ko ng normal na buhay so, last 5 years sa Aussie client naman na dayshift kalaban mo naman ang Edsa traffic hehehe. Sa ngayon im struggling dahil i realised the downward spiral of working in the bpo for college graduates. Wala kase growth dahil every time lilipat ka, its another product/service na hnd nman relevant to the next company you will work with. Walang continuity, pag lipat mo sa sunod pra kang newbie and im not young anymore so andoon yung self esteem mo mejo affected. I joined the bpo for the money and yun lang tlaga + the job is fairly easy, login and logout after 8 hrs and binabayaran ka every other week, as easy as that. Nasa point ako na im looking for a deeper purpose and questions whether bpo is something i wanna do in another 20 years? Wala din naman retirement benefit here and uso ang mga clients na nagpupull out.
There are 2 categories of people doing this job: 1. I hate it 2. I don’t care. It’s hard to imagine for me that someone actually loves it. Both categories are dead inside
Hello! I've been watching your videos since I started applying in a bpo company. I just wanna ask how hard Telco or Tmobile account since I would undergo training for this account next week. And it's my first time working in this kind of job. Thank you!
Hello . I've been following your TH-cam videos for quite a while now.. but i would like to ask you a question.. I just had my final interview this afternoon and I passed the interview but they scheduled me for a Berlitz assessment .. if i failed the assessment, does that mean that I have to reapply again? I hope u can answer me cos I am really confused right now and this is the first time that I applied for a CSR position.
Listening to this im amazed that It can be worse. I mean I dont do night Shift or shifting and I think the work is really bad. So I cant imagine how it could by night shifting.
Going 2 months in call center and I relate so much! Esp. About shifting and night shifts, I lose weight because I'm not really used staying up all night. I already experienced 3 different shifts and it's really hard
@@susanignacio8607 we have offline sessions such as refreshers and coachings. I'm still savoring my morning shift because they told us after nesting, it's gonna be a nightmare.
Me who had been worked in Factory wich the schedule was shifting Schedule..!! It's totally find for me to work at night shift even 12 hours straight..! Fortunately I used to it..!😊
Thank you for this vid. I am now in PST for 1month. I learned that you know how to manage stress and time. But even you did your best, the best that you gave is not enough to finish you productivity in a day. I feel stressed and at the same time I learned new things.
Likewise, im just staying for the money. My client is so unpredictable, shift changes every week, QA and metrics changes every month. Training and development is once in a blue moon but once you make a mistake, NTE is waving immediately.
BPO sucks but at least I’m in escalations now so I’m only taking 5-15 calls a day vs the 50-100 depending on the day. The main thing that sucks about the company I work for is they have a “shut up and take it” policy. Under no circumstances can we hang up the phone or tell the customer to keep the call professional. So if someone wants to sit there and tell me I’m garbage for 2 hrs I gotta let them 😂 I can’t do the whole “sir stop cursing at me or I’m going to disconnect the call” or I’ll get fired
I finished an Engineering course but luckily we don't have any board exam. I just received a contract yesterday from a BPO company which I applied and I am very happy about it since I am not that passionate about my course. I have no choice btw due to the lowballing companies in my field and I cannot imagine myself working in a hot environment in which most engineering plats have. Saying no to my course or finished program while I studied it for almost 8yrs was really a hard decision way back then but then again as what I had said earlier, I have no choice. My field of study cannot pay the bills and has no benefits for most of the companies. Hoping your channel would help me in my BPO journey as I will start my training on the 1st week of the next month. Cheers to all BPO grinders and veterans!
@@reboltv4246 yes po pero wfh na ako ngayon and di na masyado nag ttake ng calls since SME na ako. escal calls na ttake ko and more on supporting newbies ☺️
@@reboltv4246 yes po! di na ako masyado nag ttake ng calls since I was promoted 6mos after or during regularization. I am now assisting mostly newbies or new hires pero naka WFH ako ngayon sa province namin kasi supported pa yung company namin ng WFH tapos through chat lng pag assist ko and nag ttake lng ng calls pag escalation calls na. SME na yung role ko sa company. same 1st company and 2nd yr ko na sa company this June
Yes totoo po yun. I am a graduate of accountancy and first work ko cc since ang tagal ng boards ngayong pandemic. Ang sakit din sa loob habang nagcc ka kasi laging nasa isip mo yung degree mo pa rin na nasasayang habang paglipas ng panahon. Financial reasons lang talaga madalas kaya nagtatagal sa cc
Its not too late to give up, wag po masyado isipin ang financial. If you pursue your course, maliit man sa una tataaas din yan lalo pag nagka experience ka. BPO is a downward spiral for college graduates, unless u are contented to earn as much as 30k as an agent or get promoted sa leadership like TL or STL. Maliit ang 30k if may pamilya na believe me, swerte mo na ganyan sahod mo as an agent bihira ang ganyang client.
Telco accounts 2 months palang planning to quit na. Tas liit pa ng sahod. Mabait naman tl ko Di lang kaya ng katawan ko yung stress.laging queuing.swerte na kung makahinga ka ng 2mins after call
For me the hardest part is saying no to your degree. Yes I do have a degree but right now I feel like I haave to give up to that for now to apply for a bpo company that will benefit my needs in the future. Bwusit kasi tong pandemic na to e. 🤷♂️
How I wish I can articulate my thoughts as good as you. I am comfortable expressing my thoughts thru writing than speaking. Imagine that you have a challenge in articulation and Grammar, it's a double killer 😄. Hope u can share ideas on how to overcome this, if you knew some. Thank you dear and keep inspiring us! 🧡
Ma'am, I have a Question.. What would be your advice for all those Newbie that Who wants to enter in BPO industry... Specially those who are Freshly graduated from high school... Is it Possible for them to have a Job as A Call Center Agent? What Would do you Prefer for them to take first? Is it to have a Local Account or maybe you immediately go for International Account?😊🙏
The only way to find out is to try, mag apply po kau pra ma gauge ur current skill set and if its enought sa International or local. Lahat yan nag uumpisa sa madali pag natutunan mo petiks kana. You can apply to any (almost) you want.
Hi candice! Alam mo sobrang nddepress ako ngayon. Ngkaroon ako ng 2 dsat and nkakapanghina..then sbyan p ng tl n grbe mgslita. Newbie lang ako s pggng cca pero gngwa ko nmn lht pra mgng okay mga calls ko. Mg 2 mos pa lang ako s work ko ngyon and prng gsto ko ng sumuko. Nhhrpan ako mgcompose ng grammar. Ako lng b ung gnto? Feeling ko super b**o ko sa ngyri. Grbe..What can you suggest for me to become more conversational in english like you? Sana ma notice mo ko.😔
Watch english movies or listen to english songs. Mas maganda if may subtitle. Do it during vacant hours or day off. This is what i did before. Honestly this will help you a lot. 6 years in bpo here pero kakastop lang 2months ago sa sobrang stress sa tl ko.
Hnd ka bobo, we are filipinos tagalog ang kinagisnan so remember where u came from, second language lang naten ang english. Although sa bpo tlg need mo maging competitive sa english and so many other things pra pumasa sa QA / Metrics. Tyagain mo lang matututunan mo din lahat, nuod ka alot of english movies and gayahin mo ang accent and tandaan mo grammar, familiarization kumbaga. It may take a while pero mararating mo din yung perfect english na pang bpo.
Traumatic sometimes? Prod na hirap ma meet at QA na pang perpektong tao ahehe. Anyway, pera pera lang nmn tlg sa bpo and if u know how to act like a robot na hnd marunong mag reklamo. Realtalk lang.
Id rather be a shift engineer in a local company than working any BPO industry. Places are toxic and frequent lay-offs. The environ is too competitive and it's hard to find stability in career. Also most of the time the reason people work on BPO industry is high pay, not because they love what they're doing.
Shame on those people who underestimate the job of a call center agent in the BPO Industry. They probably don't think that this is one of the high-paying jobs. Moreover, it is one of the most demanding jobs> I really admire the people who work in this industry because I have also worked in this toxic industry.
@@lancetravis2950 Sa experiences ko, wala pa naman akong nababalitaan na na-terminate dahil sa bagsak na metrics. Pero may naterterminate kapag may problema sa attendance. SKL based on my experience, idk sa iba.
@@lancetravis2950 meron if probationary hnd ka mareregular. Bihira lang termination due to performance pero possible padin lalo if super low performer.
Your videos pop up in my youtube recommendation and watched them throughout the day before my interview, here I am waiting for my interview today goodluck to me 😂 UPDATE* THANKYOU!! I passed today the assessment with overall 88 score.
The "disadvantages" to working in a call center, where to begin? It sucks every bit of joy out of your life. Customers treat you like crap, and there is way too much time spent on stupid shit like aht and grading calls, and whether or not the customer's ass has been kissed enough. The metrics are ridiculous, and as an employee you're treated like you're 5 years old. It's a horrible job and it needs to be abolished.
Salute to all CC Agents, one of the toughest jobs I think. Spot on the adv and disadvantages. I worked for a little over 9 years in CC and burned me out to death but chose to stay for financial reasons. Luckily, I found an opportunity to work from home with less stress, better compensation and extremely considerate client. Love it!
Would you mind sharing it?
I used to work in BPO , and I have tried a lot of jobs , teaching , financial advisor ,esl teacher and legal sec , BPO IS THE HARDEST . tooo much pressure from TL , manager , clients and co workers . Salute to all bpo workers . grabe ang galing nyooo
I still remember the day that i am watching your videos preparing for my first BPO interview and also my first job . Now im hired for almost 8 months and still kickin . Thanks a lot 🥰
💪💪🥳🥳🥳
Lol, dude how did you survive for such a long period. Worked for 6 months then I was discarded by the hr I backfired on the customer 😂😂😂
Thank you for enlightening us. Tbh applying to be a csr as a career is the most convenient job to take at the moment; especially the country's situation right now. It's been a rough few years not just for me but to all of us. The job could make people come out to the occassion, but as you wisdom stated, there are always a cost that tolls if we choose this path. It's on our decision if we either pursue or choose another career path. Thank you for your wisdom. We might be able to use it one of these days 🙌 🙏
Working in call centers for 10 years have made me truly despise people. The back to back irate customers has destroyed all empathy within me
same.
Hi Candice! Thank you for sharing your ideas & personal experience to us! God bless you! 🙏
Yes! The queueing, that is the trademark of a BPO agent that not everyone can do it. No breather.
You are awesome! Brilliant. I love this channel. I just subscribed & M so happy I came across your page. You are a great instructor. Yiu made me want to get into this field. . Your call flow videos are out of this world. They're perfect! Yii explain everything so well. It's perfect to me. Thank you! Please keep going. Life saver.👏🏽👏🏽❤🙏🏽
You have a very smooth soft and clear sound to my ear.. I like the way you explain the situation about how is it working in a call center...
One of the biggest reasons why the attrition rate in the BPO industry is high is because of the TLs. Most of them really don't care about your well-being and just want to be always TOP 1. It's all competition;worst is, it's not the healthy one. Thinking about quitting my job, but I'm torn because I really like the company. The leaders are the problem.
I am loving the tone your voice.Sound so calm.
It's really hard saying no to your degree, even depressing sometimes, but right now with the pandemic, working in a call center has given me the opportunity to work from home, it's not that bad, but once that's over, I hope I leave and pursue my career again. I don't know. What I know is I really enjoy your videos. Thank you!
I get what you mean, Eduardo. Your degree is something you work hard for. Certainly not easy to just set it aside. But we gotta do what we gotta do. :) I wish you luck on your journey.
Your channel sounds helpful. Even with all of my experience I could still learn something so I will subscribe. I have over 17 years experience working in call centers: sales, customer service and doing market research surveys. For the most part I liked my jobs and if it were not for call centers I don't know what I would do. When I tired to get more work in retail I was told that I didn't have enough experience or other would be chosen for their experience. One Manager saw potential in me and wanted to take me on to train me but unfortunately my schedule conflicted with theirs on one particular day of the week. So I couldn't take the job. Right now my job at this call center where I have been for seven years is really unpredictable in terms of how much work we get so I have to figure out what to do next.
I have been been working with a call centre which works for a solar company in the USA, believe me I would never work with it if I had any other way of earning, but since I go to university during day time so I have to work at nights. Being a telemarketer isn't easy at all, you almost die every night, you work hard, but you aren't appreciated. Thanks God I have a good grip on English which helps me cop up with this job otherwise its hell difficult. May God be with those call centre agents who work at nights for their survival
thanks a lot, everytime i watched your videos you inspired me always..
So far this is the most transparent description working in a CC.
the hours are not bad the bad thing for your mental health is when the calls are back to back its not healthy for a human do that bs job like that
Thank you for enligthening us. 😊😊
thank you ma'am an eye opener.
Mind and emotional pressures. Dealing with people who you never met but giving them services which is always verbally abusive. Physical anxiety mostly happens to those who accustomed to single schedule. And the sudden changes like shifting from the convenience zone to quite a bit new is difficult to first few days.
I'm a multi grade teacher in Dona Remedios Trinidad Bulacan, am always watch ur videos
This was one of the best videos I have seen so far.....🎉🎉 Amazing.. you are amazing my dear... God bless you 😇 you are an angel for me.
I'm one of those nocturnal people who's more productive during nighttime. School in the morning was a nightmare.
you should create a podcast. I love your voice
I do agree with this too.😊
Tagalog for your next content pleaseee! Lol. Glad I watched your video about the call center interview and I take notes and LUCKILY I PASSED! Thanks for the tips and I'm looking forward for more future uploads! Kudos and Godbless!
You should have a podcast just like Inka magnaye. I love your voice😊
I don't have acw we have go right to next call and hard if can't keep person on the line to finish what you need to do. I'm researching to improve my customer service. Always something new to learn.
I think there should be a call center course in college since this job is very in demand.
Good thing nalang kasi lahat ng bpo companies are open sa lahat regardless of your educational background
BPO is one of our subjects. Tho, it is outsourcing in general not only customer service.
Nope. It’s actually good na they are inclusive and very equal pagdating sa pagbibigay ng trabaho and opportunity. Alam naman nating hindi lahat ng tao sa Pinas may kakayahang makapag-aral.
Meron na... sa UMak. BS CC Management ata.
it shouldn't be, why would you like not to give opportunities to a person that is only high school graduate?
Hey there, 😊I'm so glad and thankful with your channel, the last time that I'm here was when I first applied for a call center job and I failed but when I started watching your videos, it's when I got the guts to learn more and actually pursue this. I admire that you have videos also of this disadvantages amd off course the previous videos which is the perks of working as a call center agent. I was just happy that when I first saw your video, I was just searching for the tips to pass the cc interviews. I think It was 2022, when I started watching your videos, and now I can't believe I'm already searching for the benefits and disadvantages because I finally I got accepted in a call center company. Thankyou so much ❤❤❤ You are a part of my journey . I really need the job to provide for my family financially. ❤❤❤ It was also happy to know that you are from Davao. I'm actually from Bohol and it's just so amazing and MAKAPROUD kaayo to see a co_Bisaya to excell in this industry . ❤ your videos are really popular that when I entered the assessment room, Your videos are one of those videos they have prepared for us to review and make ourselves ready before having the actual test and I was like yes.. This is the one that I've been watching..😊😊 anyway THANKYOU ug DAGHAN KAAYONG SALAMAT jud Kwestyun!!!! All Praises belong to Our Lord Jesus Christ and I Praise Jesus for your life ❤❤ You are an INSPIRATION to everyone. GODBLESSYOU ALWAYS🙏🙏🤍🥰🥰
You´re absolutely right. I spent 6 years traying to get a degree in dentistry in Mexico, just to find out that carrer would finish with my mental health. I ended up with depression and anxiety. Call center is some fresh air, It´s like, I can earn the same with and without a diploma.
This is really helpful video for a newbie like me thank you ma'am
You do have a nice voice. I used to work in a call center, and I know the challenges. My advice: be judicious about your earnings.
Your Videos is very helpful Ma'am, Thank you and God bless you.🙂
My training will start on August 29 this year and finally after 6 years I received a job offer but the downside of it, I don't have any idea if I will be handling Australian, UK, Canadian, or American-based account because I believe that the shifting schedule is based on the account and the country that assigned to you. At this point, I want to give myself a shot to put myself in call center and to handle different calls because I have an experience when it comes to handling inquiries of my co-students if they have concerns or questions about the enrollment and evaluatio during my college days and even now I still respond to those students who will message me for their concerns and for me it's a good practice that I can also apply when I start working in call center.
I'm a degree holder too but I'm afraid that I cannot utilize my skills that I've earned while pursuing my bachelor's degree because the corporate world is too harsh for me because I'm a LGBTQA+ member and I'm a transgender woman and most companies are not accepting towards our community especially that I'm applying as secretary or executive assisstant and most companies in corporate industry will just seen my application and lowkey rejecting me by just letting me wait for an update unti I receive nothing.
I just started my first night shift in PST yesterday. I hope all the lessons will still be absorbed by me. 😭
run
Hahaha
I have been in this industry since 2013. For me hnd sya tlga mahirap dahil basic lang nmn ang gagawin mong trabaho at madali naman matutunan. Nagiging mahirap lang dahil sa gus2 na output ng clients, most of the time is buwis buhay na production and ang QA na napaka hirap ma meet or atleast to be consistent with. Shifting schedule na minsan sa ibang client every week nag iiba ng shift at dayoff hnd din fixed. GY ako before sumuko tlg ako dahil gus2 ko ng normal na buhay so, last 5 years sa Aussie client naman na dayshift kalaban mo naman ang Edsa traffic hehehe. Sa ngayon im struggling dahil i realised the downward spiral of working in the bpo for college graduates. Wala kase growth dahil every time lilipat ka, its another product/service na hnd nman relevant to the next company you will work with. Walang continuity, pag lipat mo sa sunod pra kang newbie and im not young anymore so andoon yung self esteem mo mejo affected. I joined the bpo for the money and yun lang tlaga + the job is fairly easy, login and logout after 8 hrs and binabayaran ka every other week, as easy as that. Nasa point ako na im looking for a deeper purpose and questions whether bpo is something i wanna do in another 20 years? Wala din naman retirement benefit here and uso ang mga clients na nagpupull out.
Very spot on! Been in the BPO industry for 6 years mostly night shift.
How's your health po? Madalas ba nagkakasakit?
You named all of the reason why I quit BPO plus other reasons
Got motivated in this video🤩❤
There are 2 categories of people doing this job: 1. I hate it 2. I don’t care. It’s hard to imagine for me that someone actually loves it. Both categories are dead inside
Right.. I dread going to work everyday.. It's wasting your time in hell for 10 hrs a day.
I'm in love with you, you are so cute. And thank you for your wisdom btw, your videos really help.
Hello! I've been watching your videos since I started applying in a bpo company. I just wanna ask how hard Telco or Tmobile account since I would undergo training for this account next week. And it's my first time working in this kind of job. Thank you!
Hello . I've been following your TH-cam videos for quite a while now.. but i would like to ask you a question.. I just had my final interview this afternoon and I passed the interview but they scheduled me for a Berlitz assessment .. if i failed the assessment, does that mean that I have to reapply again? I hope u can answer me cos I am really confused right now and this is the first time that I applied for a CSR position.
Omg! The salary is just 18k it's better to sell pancake on the street! I earn 30k a month selling pancake with no stress!
Listening to this im amazed that It can be worse. I mean I dont do night Shift or shifting and I think the work is really bad. So I cant imagine how it could by night shifting.
Going 2 months in call center and I relate so much! Esp. About shifting and night shifts, I lose weight because I'm not really used staying up all night. I already experienced 3 different shifts and it's really hard
Good thing we're still in nesting and only take calls for 4 hours, and yes telco accounts have a lot of irate customers 😅
What do you do most of the time in trainings?
@@susanignacio8607 we have offline sessions such as refreshers and coachings. I'm still savoring my morning shift because they told us after nesting, it's gonna be a nightmare.
@@susanignacio8607 mostly about discussion of the common call driver and personal approach on each call
Thank you guys!
Im in 6yrs of service.. 2 yrs multitask chat support and sales rep. for 4 yrs. mostly night shift..
Trueee!! I started working on night shift and I feel like my body weakens...
Me who had been worked in Factory wich the schedule was shifting Schedule..!!
It's totally find for me to work at night shift even 12 hours straight..!
Fortunately I used to it..!😊
Thank you for this vid. I am now in PST for 1month. I learned that you know how to manage stress and time. But even you did your best, the best that you gave is not enough to finish you productivity in a day. I feel stressed and at the same time I learned new things.
Ano ang pst?
Product Specific Training.
same goes for me though this be my last week in PST. Hopefully things will not go south on my first week of prod. btw what company are you in Mariz?
1 hour to eat but I prefer to have a night shift because more payment as a night hours.
I used to work in a Call Center for 5 years and right now Im suffering with psychological anxiety. I need to meet a certain metrics.
Likewise, im just staying for the money. My client is so unpredictable, shift changes every week, QA and metrics changes every month. Training and development is once in a blue moon but once you make a mistake, NTE is waving immediately.
Salute to all cc agents...
I still want to pursue my career but wouldn't leave the company just not yet, want to leave with achievements 😞
BPO sucks but at least I’m in escalations now so I’m only taking 5-15 calls a day vs the 50-100 depending on the day. The main thing that sucks about the company I work for is they have a “shut up and take it” policy. Under no circumstances can we hang up the phone or tell the customer to keep the call professional. So if someone wants to sit there and tell me I’m garbage for 2 hrs I gotta let them 😂 I can’t do the whole “sir stop cursing at me or I’m going to disconnect the call” or I’ll get fired
grabe nakaka stress pala yan
Any tips for Telco account? This will be my first job after being a teacher.
I finished an Engineering course but luckily we don't have any board exam. I just received a contract yesterday from a BPO company which I applied and I am very happy about it since I am not that passionate about my course. I have no choice btw due to the lowballing companies in my field and I cannot imagine myself working in a hot environment in which most engineering plats have. Saying no to my course or finished program while I studied it for almost 8yrs was really a hard decision way back then but then again as what I had said earlier, I have no choice. My field of study cannot pay the bills and has no benefits for most of the companies. Hoping your channel would help me in my BPO journey as I will start my training on the 1st week of the next month. Cheers to all BPO grinders and veterans!
How was it nasa BPO parin po kayo?
@@reboltv4246 yes po pero wfh na ako ngayon and di na masyado nag ttake ng calls since SME na ako. escal calls na ttake ko and more on supporting newbies ☺️
@@reboltv4246 yes po! di na ako masyado nag ttake ng calls since I was promoted 6mos after or during regularization. I am now assisting mostly newbies or new hires pero naka WFH ako ngayon sa province namin kasi supported pa yung company namin ng WFH tapos through chat lng pag assist ko and nag ttake lng ng calls pag escalation calls na. SME na yung role ko sa company. same 1st company and 2nd yr ko na sa company this June
omg taga davao d.i ka? your videos help me to become CC agent now.
I love your voice...
Hi, If it's okay to ask, where you located in Davao? or what company are you with? hehe
Yes totoo po yun. I am a graduate of accountancy and first work ko cc since ang tagal ng boards ngayong pandemic. Ang sakit din sa loob habang nagcc ka kasi laging nasa isip mo yung degree mo pa rin na nasasayang habang paglipas ng panahon. Financial reasons lang talaga madalas kaya nagtatagal sa cc
Its not too late to give up, wag po masyado isipin ang financial. If you pursue your course, maliit man sa una tataaas din yan lalo pag nagka experience ka. BPO is a downward spiral for college graduates, unless u are contented to earn as much as 30k as an agent or get promoted sa leadership like TL or STL. Maliit ang 30k if may pamilya na believe me, swerte mo na ganyan sahod mo as an agent bihira ang ganyang client.
Waiting for my final interview for Task Us. Anyone here who has experienced the final interview from TaskUs? Was it hard? 😬
No just give interview very normal
Grabe 5 chats pala sainyo, samen nga 3 chats lang halos mawalan na kami ng hininga hahaha. Davao site here as well😋
Telco accounts 2 months palang planning to quit na. Tas liit pa ng sahod. Mabait naman tl ko Di lang kaya ng katawan ko yung stress.laging queuing.swerte na kung makahinga ka ng 2mins after call
I don't know what to feel
but tomorrow is my first day working as CSR
Wish me luck ❤
For me the hardest part is saying no to your degree. Yes I do have a degree but right now I feel like I haave to give up to that for now to apply for a bpo company that will benefit my needs in the future. Bwusit kasi tong pandemic na to e. 🤷♂️
kamusta po what work are in po?
Hi! What if encoder po applyan ko ? Any tips po sa interview.
Hi miss Candice do you have a podcast? I love to have hear your voice over podcast..regarding SA mga advice and tips mo about call center work😅😘😘
i agreed, her voice is so comfortable
I love your videos and I love you !!!!!!!!!!!!! Greattings from Dominican Republic !!!!!!!!!
I see you all the time here, Kelvin. Thank you for your support.
Content suggestion: How to say no without actually saying no.
May I know the context?
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Imagine about doctors & nurses or police or any emergency front line workers 😢
I'm a mechanic, but i wish there's a nightshift for us😂
How I wish I can articulate my thoughts as good as you. I am comfortable expressing my thoughts thru writing than speaking. Imagine that you have a challenge in articulation and Grammar, it's a double killer 😄. Hope u can share ideas on how to overcome this, if you knew some. Thank you dear and keep inspiring us! 🧡
Same, I can english in my thoughts but through speaking?😅
Hello idol, you're not just brainy but also beautiful girl
Goodmorning...I'm an avid viewer...
I have a question, is there a numbers of calls you have to accept every shift?thank you
Usually the quota is around 50 to 60 or more if you're only handling calls with no chats and emails.
Can you make a video about techniques to get sales in a call😁
is it hard to work as cc but commission based?
@@maryfer6396 yeah.. need skills to sell. And patience.
do you still get a good amount of salary?
@@maryfer6396 oo basic salary.. sa incentives kadalasan npupunta yung sales. It depends on company's metrics
Ma'am, I have a Question..
What would be your advice for all those Newbie that Who wants to enter in BPO industry... Specially those who are Freshly graduated from high school... Is it Possible for them to have a Job as A Call Center Agent?
What Would do you Prefer for them to take first?
Is it to have a Local Account or maybe you immediately go for International Account?😊🙏
That's a good question.. You know i also have this question in mind right now despite me already have started training on call center..
The only way to find out is to try, mag apply po kau pra ma gauge ur current skill set and if its enought sa International or local. Lahat yan nag uumpisa sa madali pag natutunan mo petiks kana. You can apply to any (almost) you want.
I was thinking you might have taken up BS Educ maj English.
How could you sleep during daytime when your roommate was in? :O
She's at work 5 days a week. :) The same days off as mine.
Hi candice! Alam mo sobrang nddepress ako ngayon. Ngkaroon ako ng 2 dsat and nkakapanghina..then sbyan p ng tl n grbe mgslita. Newbie lang ako s pggng cca pero gngwa ko nmn lht pra mgng okay mga calls ko. Mg 2 mos pa lang ako s work ko ngyon and prng gsto ko ng sumuko. Nhhrpan ako mgcompose ng grammar. Ako lng b ung gnto? Feeling ko super b**o ko sa ngyri. Grbe..What can you suggest for me to become more conversational in english like you? Sana ma notice mo ko.😔
Kaya mo yan..di ka bobo kc nakapasa sa call center..ano account mo? Ako den struggling before pero mag 2 2 years na aq sa April
Watch english movies or listen to english songs. Mas maganda if may subtitle. Do it during vacant hours or day off. This is what i did before. Honestly this will help you a lot. 6 years in bpo here pero kakastop lang 2months ago sa sobrang stress sa tl ko.
Hnd ka bobo, we are filipinos tagalog ang kinagisnan so remember where u came from, second language lang naten ang english. Although sa bpo tlg need mo maging competitive sa english and so many other things pra pumasa sa QA / Metrics. Tyagain mo lang matututunan mo din lahat, nuod ka alot of english movies and gayahin mo ang accent and tandaan mo grammar, familiarization kumbaga. It may take a while pero mararating mo din yung perfect english na pang bpo.
Hi...I don't know what's wrong with me but, I do prefer a night shift. I am comfortable to that😅
1st comment 😍😍😍
❤️
Well im actually planning to be a working student :
Hi, I like night-shift. Tho I do like your explanation.
You're lucky!
Wow, you noticed me. ❤️🥺
❤❤❤
Matric are like
Aht (average handling time)
Survay
Cph/eph (number of call or chat/email per hour)
Transfer rate
Busy%
Resolve rate
And what not☹️
And QA's who's after your ass all the time.
Traumatic sometimes? Prod na hirap ma meet at QA na pang perpektong tao ahehe. Anyway, pera pera lang nmn tlg sa bpo and if u know how to act like a robot na hnd marunong mag reklamo. Realtalk lang.
bisaya ka lods hehehe idol..🥰🥰🥰
San ka po sa davao?
Does one need to learn about Microsoft Excel before applying for a call center job?
No !
Depending on what account do you are going to take, If you have to work for Microsoft you need to know more than only Excel
Id rather be a shift engineer in a local company than working any BPO industry. Places are toxic and frequent lay-offs. The environ is too competitive and it's hard to find stability in career. Also most of the time the reason people work on BPO industry is high pay, not because they love what they're doing.
asan kapo banda sa davao ?
Shame on those people who underestimate the job of a call center agent in the BPO Industry. They probably don't think that this is one of the high-paying jobs. Moreover, it is one of the most demanding jobs>
I really admire the people who work in this industry because I have also worked in this toxic industry.
Parang jet lag lang yung graveyard shift. 😂
Saan company ka po dito sa davao? 🙏🙏🙏🙏
I am now a cc agent. One of my stress is hitting my metrics . This makes me stress all the time .
Sabi nila pag di daw mameet amg metrics terminate daw nila ang agent?
@@lancetravis2950 Sa experiences ko, wala pa naman akong nababalitaan na na-terminate dahil sa bagsak na metrics. Pero may naterterminate kapag may problema sa attendance. SKL based on my experience, idk sa iba.
@@lancetravis2950 meron if probationary hnd ka mareregular. Bihira lang termination due to performance pero possible padin lalo if super low performer.
Your videos pop up in my youtube recommendation and watched them throughout the day before my interview, here I am waiting for my interview today goodluck to me 😂
UPDATE*
THANKYOU!! I passed today the assessment with overall 88 score.
Congrats, Eugene! You're an inspiration. ❤️
The "disadvantages" to working in a call center, where to begin? It sucks every bit of joy out of your life. Customers treat you like crap, and there is way too much time spent on stupid shit like aht and grading calls, and whether or not the customer's ass has been kissed enough. The metrics are ridiculous, and as an employee you're treated like you're 5 years old. It's a horrible job and it needs to be abolished.
Any thoughts po about Content Moderator? Part po siya ng BPO diba? Sana next vlog niyo po. Thnks
Hi ☺ i really hope you will notice me ☺ can you make more videos behavioral assessment ☺☺☺
It's here: th-cam.com/video/S07WDdDMnkI/w-d-xo.html