How to Be Confident in a Call Center Job Interview

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  • เผยแพร่เมื่อ 16 ม.ค. 2025

ความคิดเห็น • 99

  • @jennifermendoza5252
    @jennifermendoza5252 ปีที่แล้ว +112

    First! 4 months ago I watched your videos hoping to land a job at BPO, and now, I'm recommending your channel to my referrals hahaha. More power!

  • @iamfloppy
    @iamfloppy ปีที่แล้ว +46

    Hi. It's been 2 years since I first watched your video pertaining to tips on how to do mock calls. I learned a lot from all the videos that you've posted. By the way, I managed to pass the assessment and have already been working in the company for 2 years now. Thank you!

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว +11

      Congratulations! Messages like this motivates me to create more content. ❤️

  • @rodelioramonjr
    @rodelioramonjr ปีที่แล้ว +23

    You are a blessing to the BPO community, Ate Sheena. Hoping for more helpful videos to come!!
    Support ka namin Ate always. ❤️

  • @mariascott1411
    @mariascott1411 ปีที่แล้ว +11

    I passed the interview at a call centre...I got help from looking at your channels...I did 2 weeks in class training..I passed 3 out of 4 exams..I did the nesting period and then I went on production...in the midst of taking calls .I was hustled off and taken to the head agent who dismissed me because of my age...I'm an older person..

  • @daniellemariemanalo1930
    @daniellemariemanalo1930 10 หลายเดือนก่อน +9

    first time ko pinanood videos mo 4yrs ago. I'm applying for an agent role before and was
    hired. 2022 i watched it again for an interview for a promotion, got promoted. Now I'm back since i have an interview with a new company with higher compensation as well. I'm so grateful we have u hehe.😊

    • @Kwestyon
      @Kwestyon  10 หลายเดือนก่อน

      Congratulations! ♥️

  • @jeanangeldiaz1044
    @jeanangeldiaz1044 ปีที่แล้ว +17

    You are my inspiration. If I didn't saw your video while I am in the first few weeks of my training and nesting period I won't be able to know everything and grow as a call center agent. Now I am still working and learning and growing thank you so much ❤❤❤

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว +1

      Thank you and congratulations! ❤️

  • @mauriciocastillo3207
    @mauriciocastillo3207 ปีที่แล้ว +2

    I love this channel i am learning english with these videos and i am not only learning vocabulary but also i am learning more about the call center industry, hopefully i can learn more and more about every single day, hats off to you

  • @blessbuban2118
    @blessbuban2118 ปีที่แล้ว +11

    I just passed my final interview today. Thank you so much for your tips ate! I nailed it!

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว

      Great job! Congratulations!

  • @diegofabianenriquez6524
    @diegofabianenriquez6524 ปีที่แล้ว +13

    In my experience, I am quite shy to speak English, a day I show inspiration to answer all questions and another day I'm blocked myself and my ideas and fluently fade away, which is why I don't pass the interview process to apply a call center. I recognize that I must sleep well and warm up my brain to recovery energy and be ready to resume my speaking English with my connected ideas.

    • @maefajardolee6888
      @maefajardolee6888 ปีที่แล้ว

      Your comment is on point. This is what I'm feeling right now.

  • @joymasiclat5420
    @joymasiclat5420 ปีที่แล้ว +6

    Ilang araw q na po pinapanuod videos mo. Hoping na ma overcome ko po ung kaba at makapasa po sa training. Thank you po❤

  • @GilbertoHernándezHernández-o1i
    @GilbertoHernándezHernández-o1i ปีที่แล้ว +3

    First and foremost, I wanna thank you for your videos, they´ve been helpful to me, to get ready to this kind of job. I´ve been watching your videos for hours in this and another account. Tomorrow i have a CS job interview. I´ll update later in this comment how it went. I hope i do it. Really thank you so much

  • @baner2032
    @baner2032 ปีที่แล้ว +9

    I've been watching your videos for a while and I have to say, I was really nervous for my interview, almost throwing up before it started, and then you upload this video. I passed it and now I start training this week. Definitely this is the best channel to get introduced to the BPO industry. The smile tip helped me SO MUCH, I think I could've done it better but the thing is I did it.
    THANK YOU VERY MUCH ❤

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว +3

      Wow, congratulations! 🎉💕💃

    • @debaynkim8309
      @debaynkim8309 ปีที่แล้ว +2

      congrats🎉

  • @josephineasanuma7436
    @josephineasanuma7436 ปีที่แล้ว +2

    I'm almost 50 plus...and I am still have this dream to be a part of BPO company, I always watch ur video to atlist gain my confidence...I gain a lot of knowledge watching U...thank u for ur advice...

  • @nuevekai
    @nuevekai 9 หลายเดือนก่อน +1

    I'm about to apply to a call center and I started to watch your videos, thanks a lot for your tips❤

  • @k.u.6889
    @k.u.6889 ปีที่แล้ว +2

    Im applying this week i hope i can pass. I want to work in bpo industry. These Video you posted is so helpful thanks kwestyon❤❤

  • @kristamaemanuel1970
    @kristamaemanuel1970 ปีที่แล้ว +9

    Thank you for this Ms. Sheena. I hope I'll be confident in my interviews, this is really a struggle. And I'm surprise that you watch Dr. Jordan Peterson too. I usually watch his speech and interviews as well.

  • @geminimann1941
    @geminimann1941 ปีที่แล้ว

    Dealing with intense interview here in the UK is quite crucial and different!
    I’ve watched some of your videos and it utterly helped me a lot to boost my confidence. Finally, I aced my interview. Thank you kwestyon!🥰 #proudpinoyhere🇬🇧😇

  • @itsmepao123
    @itsmepao123 5 หลายเดือนก่อน

    I do believe this will be effective. I'm gonna try this before I proceed to my initial and final interview. Thanks ma'am Candace for this tricks!

  • @bombims5416
    @bombims5416 ปีที่แล้ว +1

    Confindence BOOSTED!! thank you so much for making this kind of videos, training starts on 18th of april.. more contents to come and dont stop helping others. Again im giving my thanks to you madam.

  • @rickybayer
    @rickybayer ปีที่แล้ว

    My idol , even though I'm working in bpo still I keep on watching in order for me to learn more

  • @arvinsenglishph2293
    @arvinsenglishph2293 ปีที่แล้ว +1

    I love the way Candace uploaded 14 mins to savor it😀

  • @sunriseeternity300
    @sunriseeternity300 7 หลายเดือนก่อน +2

    I really hope that your using these great videos to showcase your acting talents. You're obviously highly intelligent, good looking and willing to face fear. I wish you luck on all your casting calls. #enjoylife

  • @joerilarnaiz3220
    @joerilarnaiz3220 ปีที่แล้ว +2

    Thank you Ms. kwestyon for giving us hope, guides and motivatonal words. I am very Grateful because of your own some video on TH-cam its very helpful to me to release my progress. 🙂✌️

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว

      My pleasure!

  • @robertapues3500
    @robertapues3500 2 หลายเดือนก่อน

    I really look up to you...
    I am learning so much on your videos

  • @merlyndsouza9847
    @merlyndsouza9847 2 หลายเดือนก่อน

    Your videos are very helpful ❤

  • @hollandaiseballon9647
    @hollandaiseballon9647 ปีที่แล้ว +1

    Fan here❤tommorow is my assesment interview thank you!

  • @pathetic_lyrics
    @pathetic_lyrics ปีที่แล้ว +1

    Hi. your video was very helpful to all who want to be a call center agent, you gave us knowledge about this job and an idea of what we gonna expect in this kind of job.

  • @Julio_Perez1
    @Julio_Perez1 ปีที่แล้ว +1

    Great video , thanks a lot for the information and for help us to increase our vocabulary and tools for be more efficient and confident in englsih , thanks a again 😁

  • @janjanregencia
    @janjanregencia ปีที่แล้ว +2

    Thankyou for this. Susubukan ko to.

  • @insightjobwithmaryjey
    @insightjobwithmaryjey ปีที่แล้ว

    Thank you for the tips ma'am. I will be having my final interview next week. I learn a lot from your contents.

  • @katherinegongora3938
    @katherinegongora3938 ปีที่แล้ว

    I'm always watching your videos sheene and Ive noticed you give me interest, inspiration and motivation to apply in this industry and also aside from that you spark my eyes that your so beautiful. Im not tomboy but i attract with you. Because of your in and outside of your personality. 😊😊

  • @arvinsenglishph2293
    @arvinsenglishph2293 ปีที่แล้ว +1

    Jordan Peterson's vocabulary is insane, hard to grasp sometimes! 😃 Although he's blatant and competitive.

  • @AngelaRivera-n8m
    @AngelaRivera-n8m ปีที่แล้ว

    Oh yes upon listening i realy learned alot from you..thanks for sharing your videos mam. I love it

  • @LainaraffiaSani
    @LainaraffiaSani 6 หลายเดือนก่อน

    Thank you for making this kind of video its help me

  • @princesslacson6291
    @princesslacson6291 ปีที่แล้ว +1

    Perfect timing

  • @killamilla702
    @killamilla702 ปีที่แล้ว +1

    Amazing videos i use it in my English class for a Call center company

  • @reynaldo_santos
    @reynaldo_santos ปีที่แล้ว

    Thank you for the tips Ms kwestyon.

  • @chariecorrales6247
    @chariecorrales6247 ปีที่แล้ว +3

    Today is my Account Validation Interview .. hoping to pass the interview.. wish me luck 🤞😊

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว +2

      Good luck!

  • @Videos_by_Ashu
    @Videos_by_Ashu 27 วันที่ผ่านมา

    Wonderful video❤😊

  • @Iksmohj1
    @Iksmohj1 ปีที่แล้ว +9

    I always do eye contact when someone conducts an interview for me.Sometimes,I can't help but notice the interviewer is focusing more on my resume.Aside from that,I don't do even slouch when it's going on.Besides, I maintain the good posture from the rest of the interview.What pisses me off royally is that when he or she asks a question and when I answer,she will interrupt me or follow up a next question even though I'm not yet finished.it's really a blood-boiling experience.

  • @itsmepao123
    @itsmepao123 5 หลายเดือนก่อน

    1. Be confident
    2. Proper body posture
    3. Louder your voice
    4. Active listening
    5. Always smiling

  • @bravs4963
    @bravs4963 ปีที่แล้ว

    Thank you po, waiting po ako sa next vid nyo po God bless 💙

  • @mr.torres1053
    @mr.torres1053 ปีที่แล้ว +2

    Omg first time i heard you speaked tagalog cute😍😍😍

  • @celestinelascano2784
    @celestinelascano2784 ปีที่แล้ว

    today is my interview, wish me luck...i watch ur videos for a month and hopefully to land a job to bpo industry

  • @eugenemalonzo799
    @eugenemalonzo799 ปีที่แล้ว

    Salamat sa advice mo salamat sa video. I will use it as a motivation for applying call center

  • @TecnoJohan
    @TecnoJohan ปีที่แล้ว

    I'm from the Dominican Republic and your videos are amazing. I watch every video you upload. 😊

  • @LunaValeria-m9t
    @LunaValeria-m9t 2 หลายเดือนก่อน

    ewan ko kung beginners ba gusto neto bigyan ng tips o progessional eh because of the tune. paano maiintindihan ng mga beginners yan if ganyan ka na agad magsalita hindi ba pwedeng magtagalog ka muna? like tagalog then english para mas magets ng mga beginners na naghahanap ng tips sa yt 👍😊

  • @MLGIRLGAMER
    @MLGIRLGAMER ปีที่แล้ว

    Hi kwestyon I'm in my 3 weeks training but I'm still feeling nervous everytime i do the mock call even my trainer who are very good to me and telling me that i don't need to be nervous because confidence is the key to stay in this industry. :(

  • @yamiscocina2592
    @yamiscocina2592 ปีที่แล้ว +3

    Newbie here ..failed twice in final interviews..have been told that they will reprofile me for other account.. can you give me some pointers to pass the final interview?

  • @ariangarofil7580
    @ariangarofil7580 ปีที่แล้ว +1

    Miss i watched always your vedios our endorsement is on jan 19 i hope i can pass❤

  • @josefina9412
    @josefina9412 ปีที่แล้ว

    Looking forward to a travel account mock call❤️❤️❤️

  • @Hoooward
    @Hoooward ปีที่แล้ว +1

    I'm taking the chance where I can get it: Sheina, seeing your thoroughness as well as your interest in psychology, do you by chance know about the Enneagram?

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว

      I've only heard of MBTI and the big 5. But I might have to look that up pretty soon.

    • @Hoooward
      @Hoooward ปีที่แล้ว

      @@Kwestyon You will not regret learning about it, I assure you. In terms of assessing the character of the people around you (be it customers or loved ones), the Enneagram has you in for a treat!
      P.s. if you do look it up you are a hardcore Enneagram Type 1 (it's a habit im sorry)
      P.p.s. thank you for your quality videos :).

  • @jvpateres-yp6mo
    @jvpateres-yp6mo ปีที่แล้ว +1

    I really want you to teach about grammar 😇

  • @Hasashin11
    @Hasashin11 11 หลายเดือนก่อน

    helpful

  • @perlasngsilangan101
    @perlasngsilangan101 ปีที่แล้ว

    Can you also make a video for upselling due to the demand of most companies nowadays.
    Hope you notice... Thanks for your effort making videos. 😊😊

  • @JohnChristopherJulio
    @JohnChristopherJulio ปีที่แล้ว

    YES jordan peterson is a Hero with words not swords

  • @jonathanparrocha5531
    @jonathanparrocha5531 ปีที่แล้ว

    Thanks po

  • @janjanregencia
    @janjanregencia ปีที่แล้ว

    Can you upload a video regarding about how to use in on at and by? Thankyou.

  • @modulepurposes4125
    @modulepurposes4125 ปีที่แล้ว +1

    Sakto, today is my interview 😅

  • @saltyt9683
    @saltyt9683 ปีที่แล้ว

    👍👍👍

  • @natalikondratenko6421
    @natalikondratenko6421 ปีที่แล้ว

    ❤🙌

  • @maxchannel8505
    @maxchannel8505 ปีที่แล้ว

    ❤❤❤

  • @lauraperedo4746
    @lauraperedo4746 ปีที่แล้ว

    Thank you For your information very helpfull, work in a call Center is My gol i hope reach it this year.
    Do You have a vídeo about how catch information of email that the costumer give ?

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว

      Hello there. This should help: th-cam.com/video/EthwJpRcEXQ/w-d-xo.html

  • @laura3619
    @laura3619 ปีที่แล้ว

  • @Rebmusic05
    @Rebmusic05 วันที่ผ่านมา

    did you work at iBex ma'am?

    • @Kwestyon
      @Kwestyon  วันที่ผ่านมา

      Nope 🙂

  • @alexistuazon3775
    @alexistuazon3775 ปีที่แล้ว +2

    I applied multiple times and I always passed the initial interview and assessments but when it comes to final interview, I always didn't passed. I'm loosing hope right now and thinking that BPO industry is not for me 😢

    • @diegofabianenriquez6524
      @diegofabianenriquez6524 ปีที่แล้ว

      It happens to me same as you. I invite you to go ahead and try again. The more learn, the more experience you'll get. Take your time and practice your favorite answers. You can do it.

    • @judyannsamas7576
      @judyannsamas7576 ปีที่แล้ว

      Same as mine. so now, im practicing more on behavioral interview and even account validation interview because i already master my initial 😊

    • @flordelizapayla8310
      @flordelizapayla8310 ปีที่แล้ว

      Relate

  • @pshssartinressenielaf.2753
    @pshssartinressenielaf.2753 ปีที่แล้ว

    It would be highly appreciated po if u will gonna notice me Im a big fan huhu😭

  • @iam3612
    @iam3612 ปีที่แล้ว

    damn u made me follow Jordan Peterson🤟

  • @josecandelario3357
    @josecandelario3357 ปีที่แล้ว +1

    Pretty

  • @LunaValeria-m9t
    @LunaValeria-m9t 2 หลายเดือนก่อน

    paano naman yung mga willing to learn talaga. wala ba silang chance para mas maintindihan pa yung mga sinasabi ? as far as i know you're the only one have content like this is talking professional

  • @fashionx786
    @fashionx786 ปีที่แล้ว

    beautiful

  • @jvpateres-yp6mo
    @jvpateres-yp6mo ปีที่แล้ว

    Hi Candice ... Have you deleted your videos about grammar?

    • @Kwestyon
      @Kwestyon  ปีที่แล้ว +1

      I set it to private for a while but it’s back now. :)

  • @fabulousboii5551
    @fabulousboii5551 ปีที่แล้ว +2

    I disagree with the eye contact. As a person with autism this is very hard for me because i have weird feeling when somebody looks at me

  • @bambamtv391
    @bambamtv391 ปีที่แล้ว

    Why am I here? Sign???

  • @JoshuaIgnacio-r3r
    @JoshuaIgnacio-r3r ปีที่แล้ว

    ...

  • @akosipsalm1015
    @akosipsalm1015 ปีที่แล้ว

    If the interviewer why we should hire you? My answer is you should hire me because you are hiring. 2nd if the interviewer ask me what you can contribute for this company? My answer is I am not hired yet then there is a contribution? What the I resign even you haven't hired me.

  • @Victoria-ne2vq
    @Victoria-ne2vq ปีที่แล้ว

    Please be careful watching Peterson and telling others to. He is a right wing who often goes more into assumptions and relies on his own opinion instead of science and psychology.

  • @princessofpentacles776
    @princessofpentacles776 3 หลายเดือนก่อน

    Yeahh you lost me at the jordan peterson bit....maybe keep that to yourself

  • @itsa_yis4me
    @itsa_yis4me ปีที่แล้ว

    🩵🩵🩵