@@anasrv I just recently bought a dell Inspiron 14 plus and the outer case started melting after 2 months of use. I can see why dell isn't really liked anymore. (Edit) It was probably not melting, but had a dent due to having a wireless usb still in it when put in my backpack, and has hit the ground too hard.
I bought a refurbished Dell 4 years ago and it'd already had six years use, so turned 10 this year. Absolutely no signs of it giving in, either. Saying that, it was a top of the range mobile workstation and not a low- to mid-tier consumer gaming laptop like the one in this video.
I thought you mistyped and said that your 8 year old daughter was having no problem in college. I was going to ask you what the hell am I doing wrong😂😂
I bought a used (2 year old) business laptop, a 2013 Latitude E6540. It's now a decade old and it still runs like a champ. I5 processor, 64 bit, 16GB memory, true full HD 1920-1080 graphics, extended-run battery, blu-ray/DVD drive. The thing is built like a tank and still blazingly fast. I bought a more modern used Dell four years ago and it works great too. The E6540 is now in an unheated cabin in Maine and gets used during the Summer. The thing is now subjected to -20 degree temperatures in Winter and still runs great. Never had any problems with any Dell!
Ngl, I'd remove the battery pack incase it decides to leak or something. Yep, do buy business grade stuff instead though. Main reason is that they get overbuilt as capitalists REALLY hate it when their means of production break. Like, "bitch about it for the next 10 years and never buy again" type of hate. They hate any "lost" productivity. It's why stuff like industrial equipment is so nice. Consumer stuff though? Their purpose is to be bought and get replaced by a newer model ASAP. Build quality isn't a concern. All that said though, occasionally consumer stuff, like my school's chromebooks during my senior year, are actually fairly decent. Also, you have the likes of the Dell Dimension 2400 which is the curbside find that keeps on giving. Seriously, I just used one to do actual "work" by dumping a rom. Their great.
I have two old "business quality" Dell computers that are 7 and 9 years old. They were used extensively, in the past and are still tunning perfectly. Well, they may not run Windows 11 and are rather heavy (but built sturdy and are hard to break)I learned that the better bang for the buck is buying a "Refurbished" professional grade laptop and upgrade it to to my needs by adding memory (I watch youtube clips to learn how to). When buying new computer component I pay with a credit card that doubles the warranty. Through the years, some of the computer component(s) have failed.... not the credit card extended warranty!
I could not agree more! We have an E5430 and an E6420 and they are rock solid. Fast, stable, and they just work period. And they are not picky like some of the models regarding the RAM make, or battery makes. We have used various manufacturer's hardware upgrades such as RAM, SSD, batteries, etc. and they just keep plugging along.
I agree this gentleman and his daughter had the worst experience you could have with Dell. But I have used Dell Laptops for 30 years. I have used others and I would NERVER use any other Laptop. I use it every day 6-8hrs a day. I am a service technician/software programmer and I work in dirty, hot, cold environments. I work outside, on the roofs of buildings, in boiler rooms just as bad as it can get and haven't had a failure or product issue. I carry my machine in a backpack everywhere, planes, trains and automobiles and in the harshest environments, day after day, year after year. I understand this gentleman's pain, I have had similar experiences just with other products. If this was my first experience with a product and was treated like he was I would feel the same way as he has does. I just have had a different experience. I am truly sorry for he and his daughter, it sucks to get a lemon. Best wishes.
Hi, I'm an IT professional. I do not work for Dell, although my first tech job was doing Dell tech support in the late 90s. This isn't a "Dell" issue. This is a "consumer laptop" issue. Most major PC makers have two different lines of PCs. They have a business line and a consumer line. The consumer line is designed to be competitive on price. It is for people who walk into a store and look at a few different products and chose the one that's $20 cheaper than the others. The Dell "Latitude" line of laptops is designed for and mainly sold to businesses. They have longer warranties and last longer. When you buy a consumer laptop from any company its a crap shoot on how long it survives. Personally, I would avoid anything that claims to be a "gaming laptop". $0.02.
The gaming laptops are a lot of times not really any better than a different one. Saying that it is for gaming does not change the fact that most laptops have mediocre cooling. The reason why laptop coolers are generally bad is just because they have to be small to fit in the increasingly small laptops and ultrabooks that people like. I usually never play games on a laptop. I have a PC for that which I know would last longer having a nice big heatsink on the CPU. It never runs overly hot but I bought that heatsink for a Phenom II X4 965 originally and it had a TDP of 140 watts. I now have it on my Ryzen 9 5950X which has a much lower TDP. It is a Corsair A70. I am not sure if you can still get them new but I like the way that because the mounting hardware all remained the same I was still able to use it. In between the upgrade from the Phenom I did have an FX 3850. All three CPUs look very similar and have nearly identical sockets and cooler mounts. Anyhow I really only use a laptop for web browsing and other light stuff. I used to have quad core ones that got hot just from that even.
I said the same how you can expect durability if you spend 500 bucks 😆 it's the price of one ipad and even the small one . Also alienware line from dell is top notch these pc last for years . I have a very old inspiron still work we bought also 3 desktops from them . I'm sorry for his experience but that it's what you get for not investing a lil more . Budget products are just a way big brands use to speculate on consumers . if you want a gaming laptop buy asus rog not a laptop made of plastic that they sell at Christmas for 500 bucks . this is dumb but it's like that for all kind of products and it's also a wrong economy ... If you can't afford the more expensive one just don't buy it until you get enough money or buy one used but in good conditions.
dell sells over 64 million units world wide one laptop doesn't seem to be indicative of an across the board problem to write off the company completely but it's definitely good to be aware of these potentials. thanks for sharing
I have owned several Dells, heavy use. All were business oriented units. My main problem has been heat management, very toasty, sometimes fans died. I've used other brands, they all have problems.
@@randomchannelhandle124 it's because of the battery. it's rated to last only 18 to 24 months. i bubbles heats up an make sthe lap top thermal throttle. you can unhook the battery an the lap top will still run but you won't be able to update the bios without the battery.
I have a 7 year old Dell latitude 3470 and it's running normal and it has an i3 6th gen and it's running obs and Roblox very very normal and it only gets 20 fps in some Roblox games but since it's been 7 years it's okay but the only problem I get is that some times when I turn on the laptop the keyboard backlight turns on but the laptop does not and sometimes the taskbar glitches out a lot but the rest of it is okay
water isn't what does damage its sugar and oils aka junk food, soda and beer. I've lost so many electronics to beer as a gamer and a musician I lost count. First thing I ever ruined was a 400 dollar effects pedal back in the late 90s, it was one of the first hybrid all in one programmable effects pedals with a wah on it. It also had multiple channels you could store 60 channels on it.
You don’t know what you’re talking about, I have a dell Inspiron laptop. I do not eat when I am using the laptop yet the track pad stopped working and had bitlocker issues
@@e65666 i know beacuse sometimes you think its the laptop and other times you dont know what happend and quem you find out it was just someone that spilled a cup of water of other substances
Most of my computers are Dell and I've had them for quite a few years. A friend of mine who I purchased a Dell for back in 2011 has had it for the past 12 years, have used it constantly and it's only now packing in. It could be a one-ff thing or it could've been down to how it's been used or taken care of. My biggest issue with Dell laptops isn't the reliability but the heat management.
try Inspiron 16 plus 7620.....2 fans and vapor chamber.....the cooling sistem is fantastic. One problem was the sleep option in Win11 because it do not stop the laptop completly but it completly stop the cooling sistems. so ignore the Sleep and use Hybernate.
Do not buy HP either!!! I lost three HP laptops (all had black screen) and lost expensive HP printer right after warranty!!! They are designed to die after warranty. Now I'll not buy from them even toilet paper !!!! I must add that was Pavilon models and all died because of graphics chpiset on motherboard as result black screen also if you attach to external display...no display.
Hey, HP customer here. I have an HP laptop that I bought from 2012/2011, and it’s still going strong with Windows 8 as it’s preinstalled software, and an HP Victua 15-fa0005tg, bought in 2022, warranty is over, and it still works like its brand new. I don’t know which models your using, or if the laptops have been modified internally, but I know for sure that’s not to be blamed on HP. I would try getting a newer laptop from Walmart or Target, instead of directly from HP as it would probably affect the price by a noticeable difference.
I had an HP Pavillion core 2 duo many years ago. The notebook was beautiful, had a biometric reader, premium finish, LED with the HP logo on the lid... In three years the notebook fell apart! The trackpad came off, the hinges broke, some keys came loose, it made a loud noise, it got hot and turned itself off. After that I had an Asus S46C ultrabook, which I used for eight years without ever needing to take it to service. I sold it in perfect condition and for a good price. Three years ago I bought another Asus and I'm very happy. My sister bought an HP printer with an ink tank and the printer simply does not print the color red. She has already sent the printer under warranty twice and both times it came back with the same problem. I want away from HP!
@@Stê-vinn it depends on the manufacturer sometimes, and the hinges broke because you probably were opening via the sides/corners, when it’s meant to be opened via the middle of the laptop. You probably abused the computer, but yet again it could be the manufacturers fault of negligence, because my AMD Vision laptop from 2013 is still going strong, from HP, with just a loose DVD player and a missing track button, but still runs as if it’s new.
As others have mentioned, I think it is mostly a consumer level pc issue. So its always a bit of a gamble, sadly. For reference, my DELL G3 has been running for like the 4th year now. Heavy use too: Blender, AutoCAD, AAA Games. I did swap out my hard drive and added more RAM, but otherwise it is still the same as i bought it. I've had absolutely terrible experiences with HP, so rightly or not, I'm scarred on that brand... But the ultimate workhorse I've ever had was an old Toshiba that outlived three operating systems 😅
I'm with you on HP. Their USB IO absolutely sucks and breaks after less than a year, the build quality of most laptops is really bad as the hinges are stronger than the plastic they're incased in. They're cheap, they work and if you're able to repair them yourself, which I am, they do you well. But I've switched back to Dell.
As a car mechanic I used Latitude D530 for a diagnostic software and a random net surfing from 2007 to 2018. It came with XP and I upgrade it first to the win7 and then the win10 😅 Max 4Gb was plenty of ram for the 32bit system. Since then I have had a Latitudes E6500 and E6530 and I'm very pleased with the durability and easy maintenance. I've never had any problems with any Dell laptop. What you said about HP, I agree.
Toshiba is the best man. My first laptop was a Toshiba. due to lack of performance upgradability, I moved on to acer and then for msi but even after 13 years it still works. It's sad that they stopped their laptop production.
I feel that Dell is likely the worst but this is def true. Acer and Lenovo seem a bit better, in my experience. Either way if you're stuck with a consumer model, do baby the hinges. Leave it open unless its leaving the building and open from the center.
On the contrary, I exclusively buy Dell. I've never had better laptops than Dell ones, although saying that I don't really buy anything less than 10 years old. Regarding the screen issue, you could have tried reseating the RAM. I fixed a guy's laptop (not a Dell) that presented exactly the same problem as this one, and all it took to fix was removing and reinstalling the RAM modules. It was nothing to do with the graphics card or motherboard, and assuming such should always be a last resort. The problems faced here come down to buying a cheap entry-level consumer-grade gaming laptop, expecting something even when the warranty has expired, and being inexperienced in troubleshooting. Not really a Dell issue at all.
Agreed 100%. My sister had a similar issue with a Lenovo X131 laptop. Another consumer laptop. Different brand. One of the SODIMM slots was defective, and the laptop wouldn't pass preboot with a RAM module in that slot. After removing the RAM module, it has worked flawlessly for years. I personally only recommend Dell or Lenovo business laptops. NOT consumer or Apple Macbooks. That's it. If you're not able to remedy repairs on your own (I am an IT professional, so I have the knowledge to remediate most repairs and have replaced multiple motherboards); then get the 3yr PRO warranty w/ accidental damage coverage. Seriously though, this is unfortunate, and I am sorry you had this experience; however, I have worked on 1000's of laptops, and I've seen lemons in ALL brands. Bottom line, follow the advice I gave above, and get away from consumer model laptops.
in EU we have 2 years warannty but I have never experienced a deffective product in my entire life, all electronics bought in our family have lived until they were too low performance, no broken TV, pc component or smartphone. Except wireless earphone, but i get the money back from warannty and I rebuy other, so no money loss.
@@jessecollins2453 to be fair - friend of mine has heavy duty IT skills, as well as hardcore electronics skills (he's helped design satellites in previous employment), his two recommendations with laptops are (1) maintaining them - clean regularly every 1year/18 months depending on daily use. Reapply thermal paste every 2-3 years. (2) in use... If possible, always use a dual drive set-up. One drive for folders and files., the other for the OS. Reduces the load ware on both drivers. I've reviewed quite a few laptops with that advice.
I also believe he should try another RAM to be sure its the motherboard, I had similar issue with one of my laptops and after replacing the RAM, it worked fine
I agree with the fact that it depends on the consumer or business models of their laptops. My wife had an Inspiron that lasted just over a year before the hinges gave out, then the screen cracked because of the hinges and we had other problems and finally scrapped the laptop. By contrast we have 2 Latitude laptops that were bought locally as refurbished and are tanks. They run many hours per day and just keep on going. I have upgraded some of the components such as more RAM and SSD and they just keep humming along. And though Crucial RAM is suggested as the most compatible Dell RAM, we have Samsung in one of the laptops and Timetec in the other and again they just keep on humming along. So Dell Latitudes get a big thumbs up from us!
@@joebates8659 Nothing lights up the laptop: power cord OR replacement battery. The new battery appears dead. It's been half a month and nothing. I need to return the battery and power cord. Guess I could take it all to Best Buy or someone else who can diagnose the problem/fix.
I have a Dell Inspirion and the touchpad works erratically,I replaced the touchpad twice and they went bad within a month.I found out its a design flaw in that model and its not fixable.A $1000 laptop shouldnt be defective right out of the factory.Now im trying to decide what to replace it with.
I completely agree, I own a Dell M2800 which I used as a CAD workstation for two years. Then one day I was prompted by Dell to Update my drivers. I did so and my screen froze. After geek squad looked at it they said it was a driver issue. with the Intel/AMD Graphics 4170 Firepro Drivers issue. Laptop still works but still freezes up after 15-20 mins of use.
After 20 years in IT (began as a PC repair specialist, now a sysadmin) DELL is the only brand I'd recommend for a laptop. They often have poor/crazy configs - my current and previous gaming laptops weren't DELL because DELL had no good config at the time I was looking for a new laptop, but my wife's G3 is 6 yrs old and has no issues. I had to replace the keyboard 2 yrs ago and it was a PitA (a lot of soldering lol) because someone at DELL thought it was a great idea to force customers to buy a new palmrest if they needed a keyboard replacement, but other than that it's a great laptop. Regarding your issue, motherboard may be not at fault. You could check it easily by connecting an external display (the internal display could be dead, the cable connecting the display to the motherboard etc.). Also, if everything starts up (fans, keyboard etc.) it's possible you could easily fix the motherboard by replacing one of the things on the motherboard - a good service station could do it in few days for 50$ or so, not 300$. As for DELL's attitude, I don't see any fault. If the warranty has passed, you're on your own. The whole world works that way. DELL's support is one of the best, because it allows you to easily switch the country you're in at the moment, whereas most manufacturers don't - if you buy your laptop in another country and something happens during the warranty period, you have to ship your laptop to that country. As someone fixing PCs and peripherials for a living, I know only one company fixing things for free after the warranty has passed - LG, but it was years ago and I don't know if they still do it.
I moved from 10 years in PC repair (2005-2015) to automotive technology repair and I have had the same experience with Dell here - my last 4 laptops have all been Dell business class and have been fantastic for me with very very few problems. Despite HEAVY use (and abuse of two of them!) including an ultralight that has run 24/7 for 7 years now, almost zero issues. The company that I had all the worst experiences with (and still in my free time moonlighting) is HP. There were some laptops that I would hear the model number of and be able to quote motherboard replacement prices for off the top of my head circa 2012! This guy clearly hasn't had any interaction with an OEM regarding their product's warranty, and his tantrum definitely won't get him anywhere with any company.
My family purchased about 8 desktops or laptops. Only one lasted more than a month after the warranty ended. I now buy HP or Acer and no problems. Just to note I was a computer/software tech.
Bro, you just had a bad specimen. Don't slam an entire company for a statistical inevitability. There will always be the random laptop that dies unexpectedly, regardless of manufacturer. I'm using an 8 year old Dell laptop right now with no issues. Also, we have at least 2 years of warranty for all electronics in the EU by law :P Also, any diagnosis you get over the phone is gonna be a wasteful one. The whole motherboard isn't dead, it's probably just some one chip. Take it to an actual repair shop that fixes motherboards. The actual dead part probably only costs 5 bucks and your expense would only be the labor.
Not sure if their quality standards are up to snuff with what they had in 2013... since I am to this day sitting on a Latitude from 2013 lol. Possibly eyeing an inspiron
@xxDrain: OT1H, yes, it's true, generally, Dell makes good stuff (I was in IT support for years for a university, and when we switched to Dell, our repairs went down 99%.), and such occurrences would be statistically rare. OTOH, if so, then for whom would it be easier to suck up that rare $300 motherboard repair only 2-1/2 weeks out of warranty? A company which made a profit of over 4 Billion USD in 2022? Or the one-off individual purchaser with only his own personal income to depend on, with house and car payments and children in school, and for whom $600 was a large purchase and an $300 additional repair now upping his original (poor) investment cost by 50%? A good service department from a profoundly profitable country would suck it up only 2.5 weeks out, and have the guy make a positive video, not a negative one, and gain a few customers. But obviously, after $4B the previous year, they're not worried about customers any more: Precisely the guy's point. Companies /do/ get too big. OTOH (2), maybe next time buy a 3 year warranty with it? :-) It's essentially the same thing as buying the same laptop at a higher price and a better warranty, and it puts the power and decision-making back in our own hands as consumers: Just assume that warranty as part of the cost of the computer and be done with it. It would have probably cost him only in the neighborhood of another $100-$150. This would effect essentially the same as your purchase of a Dell in the EU. OTOH (3), $600 for a new computer is /really/ inexpensive. I would not expect to get much quality at that price point, /regardless/ of my own personal budget. I don't know if he knew, but that's pretty much just a notch above the bottom of the line (i.e., Chromebooks) for price. In the computer world, that would be like buying a Chevy (not a Toyota or Honda or Nissan): IOW, expect it to look great, all shiny and new at the beginning. Then break. Soon. Expensively.
I have a Dell 17" Latitude 7730 and it is without a doubt the best laptop I have ever had! Just because you have had a problem to state what you said is BAD, BAD, BAD! After having had Toshiba, ASUS, Acer, HP & Gigabyte machines in the past, I rate the Dell at 100% the BEST.
I got my Dell laptop (G5 15) 4 years, got it on black friday sale and it still works perfectly fine. I use it for university work, I even have autocad and photoshop on it, both running smoothly. And I play games on it, bunch of them, and even have Genshin and Sims (with all DLCs) for my siblings. It never crashed or anything. So I love Dell laptops, this model especially, but maybe that's just my experience
hey man, i have dell inspiron 17R 7720 SE. i have a weird issue, I know this laptop has a hybrid nvidia intel GPU for some reason my nvidia GPU is never detected, it only runs on intel graphics, I have tried installing even linux system on my PC to see if that could fix the issue, but the problem is still as it is. ANY HELP FROM YOUR SIDE WOULD BE HIGHLY APPRECIATED. if you can help me solve this issue, and make my GPU work. thanks.
@@mr.q3216 Soon customers will realise that. I bought a Dell laptop for the brand being well known and finished with a garbage device and untrustworthy customer service support. Sorry for people like myself who but Dell because in the past they were synonym of quality, only to discover that you wasted your money and only only went through stress with their awful support, till your warranty finishes and they don't contact you anymore blocking your access to your support case.
I stopped buying consumer laptops a long time ago after a Dell 1557 expired within the warranty period. To Dell's credit, they did fix it even though I was in Malaysia and not the UK . It turned out that that laptop had well-documented overheating issues. In addition, the build quality was very poor. I now buy 2nd hand business laptops. I used to buy Lenovo but the latest models are not up to scratch so I have switched back to Dell and I am very happy with the product. I don't think I would ever buy a cheap consumer laptop ever again.
@@valuetainer3437 my current laptop is a Latitude 5480 quad-core. It's got some useful upgrade options and I don't recall it crashing once. It is the perfect weight and size and no overheating issues here in the tropics
I bought a Dell, it lasted a month before the problems began. I won't go into that because I would have to write a book about it. I have also had bad luck with HP laptops. I had an Acer as my first laptop and I had to learn how to repair laptops from my experience with that one. Every laptop I have sent in either needed a new motherboard or other things none of them would cover under warranty. The last time my Dell quit, it lost its audio. They said the motherboard needed to be replaced at a cost of only $100 less than I paid for the computer. I told them to return it to me. The speakers had captured a lot of dirt due to the very open speaker grills. An air compressor and light air pressure repaired the problem. Their technicians are idiots. When I received the laptop from them I had to put a lot of it back together and there were many broken plastic pieces where the screws went.
An experience laptop repair technician . I'm sorry but I think you're 100% wrong, no laptop manufacturers 100%, but Dell latitudes are one of the best laptops that provided good self repair for Dell laptops. I have had multiple Dells and I could tell you right now HP's are the worst . When it comes to Dell, it really depends on the model but most Dell models are easy to fix.
@@mentlinc Dell is the worst customer service I never ever had the experience with. I had the same experience, 8 months my touchpad stopped work, several customers with the same issue and Dell did not find a fix or listen to the customer. Wasted money. My model was Dell 7620 2X1.
HPS's aren't the worst, but yeah, Dell has more affordable options that are more performant and better designed at the moment. Even if you're not getting a brand new Latitude the Inspiron line can be good if you spec it right
I am not too excited writing to endorse, but I just have to be honest about this. I have been using Dell Inspiron lines for some 25 years now. I think I am on my 6th or 7th, each lasting an average of 4 years or so. IMHO, they are the best! The current one, I have been using since 2020, after the lockdown and recently upgraded the RAM from 16GB to 64GB. I think it would still take me another year or two before it needs to be replaced. My real respect for Dell laptops happened one night when I slept off with my laptop next to me. In the middle of the night, I felt something heavy around my foot and I gave it a good kick, The loud thud woke me. It was my laptop! It was smashed, but usable. The screen's hinge was broken, but if I held it with something, it worked. I continued to use it for months until I got tired of holding it like that. So, I took it in for repairs. When the repair technician saw it, he was shocked. He said it was as if it was returning from a war zone, so many things were damaged, but it worked. He changed the whole shell and it was as good as new! That was 20 years ago. Although I don't use that laptop again, but I still have it around. Dells are expensive, but I think they are worth it. Each time I buy, I try to buy ones with the best screens because I know I spend a lot of time on my laptop. Perhaps, Lenovo comes close.
@@mentlinc Best laptop in the market, I bought an expensive garbage laptop witch fail after 8 months and Dell kept gaining time till my warranty expired without being fixed and now, my warrant expired they gave me a "ghost" I am not able to log in at my support assistance anymore and since last month, you o more are able to transcript their chat, they ensured me that even expiring the warranty, as the problem appeared before it finished they would fix it, but nothing. Worst company ever. In the past Dell was synonym of quality, now they are only a untrustworthy brand.
Can't second that. I own a Vostro 5481 that I'm now using since 3 years which I bought used at Ebay. It's running >8 hours per day. I work on it daily (compiling code, so the CPU usually has a high load) and sometimes also game on it. It has a uptime of over 300 days, so is never shut off. It has no issues at all. I gotta say, I modified it. I replaced the heatpipe w. larger one, replaced the M.1 w. the fastest available at that time and installed 32 GB of RAM and another WIFI module. And I'm cleaning it regularly and am running it on a cooling stand. But it has an awful lot of working hours on its back and is still working super well.
Sounds like a bad (burnt) RAM module, which is a common problem of why a laptop would light up but refuse to power on completely. Remove both RAM modules and only test with one of them in the primary RAM slot. If laptop still doesn't turn on, remove that module and test with the second one. Chances are, the laptop will power on with one of them, as it's unlikely for both modules to burn out at once. If a module is found to be faulty, simply order a new one of the same type. P.S. I've got a multitude of Dell laptops that I bought over the last 20 years (most of them used) and none has ever failed. I've taken them apart, upgraded them, etc. and never had an issue. The other brands (HP, Acer, Sony, etc) also have their horror stories from users, so it's not just a Dell thing.
I dont know about newer models, but I got a bunch of older ones: 3 Latitudes from 2008: Still work today 1 Latitude from 2010: Still works today except battery 2 Latitudes from 2013: Still working today 2 Latitudes from 2014: One broke 1 year ago after 7 years of daily use, other one had loose screen cable after about 1 year, on site technician changes screen as well just to be sure, still working fine today 1 Opliplex 2008 1 Optiplex 2009, 1 Vostros 2009 1 Vostro 2010 2 Optiplex 2011 All still working. The 2009 Vostro had defictive GPU last year causing occasional bluescreens, but could also have been a driver issue. Did not buy any dell after they stopped direct distribution in 2015 in my country. But my suggestion: .) Dont buy from the consumer line .) You should buy ProSupport with onsite repair. It is not that expensive.
The M6800 came out in 2013, so it's actually 11 years old. No hate though... I own four of them... two being Covet Editions! The best laptops I've ever owned!
In my experience, I have had horrible experiences with Dell Support. I decided to repair the Dell computers myself. However, once I fix them they literally work flawlessly for a very long time. I haven't had any come back to me with problems (fingers crossed) over the years. I think what you said is right, the components they use are pretty much poor quality. I have had to replace the RAM modules, SSD drives, thermal paste, and fans with more quality options and that usually makes it solid.
The shit customer support is expected out of all brands, yeah. I was looking for laptops with 3rd party repair in mind and all I care for is these 3rd parties' say on which models are easier for them to source parts for and repair and which models are most prone to bad hinges, faulty buttons, shorting, overheating etc
True all in china manufacturers how bad is .For now banned for chinse technologies pressure government to create own product ,that we know we it is not good even , manufacturer mobo is look like lost job especially for soldering section.I think legacy technology Malaysia should recreate and redown the china manufacturer built.
Sorry about your issues. Have had Toshiba, HP, ASUS, and Dell laptops. Best one by far was the Dell. Got it refurbished from their site, only issues after 6 years is low battery life and the touchpad bugs out after a few days of the laptop being on. There were stuttering issues before, but that was a widely documented issue with an update to Windows 10 and dedicated graphics on laptops.
I have 2 dells. This one and an old business laptop. This G3 ran hard for 5 years before I needed to replace the motherboard. The business laptop is a friggin workhorse. It's over 10 years old and going strong.
We bought a Dell Inspiron plus 16 laptop 2 years ago and a tech came out twice to fix the touch pad. They ended up sending another new laptop and it failed, they sent a 3rd one about a year ago and it died last month (just randomally locks up in 2-20 minutes even after OS reload, firmware updates, BIOS reset and more)... and the warranty is out now. Maybe things changed in the last year and things are better now. I have always been a Dell fan but for now I am not. I'm not sure what is happening.
To your question. Fix this one and sell it refurbished or as is. That way you get something back. And i would say quality wise, probably MSI or a ASUS laptop. And not the plastic cheaper ones because these are not the best. Service from ASUS has been pretty good for me. MSI really the same. Very decent support.
Seems like most people are missing the point. Dell puts their name on the product and then takes the legal excuse "Warranty has ended". The is technically correct and you won't likely win any legal case because of this fact. Two weeks or even two months after a warranty ends and the computer dies? Companies test their products to make sure they will last long after the warranty ends, not that it might just make it to then end. There was a time when a company valued their reputation over the legalese of their warranty. That translated into honoring warranty responsibility even after the period ends. As we can see here, many have to concept of this or just believe that would be a foolish corporate move. In the past it was THE right corporate move. You get what you demand and accept. My experience with Dell is that they don't care how they are seen by the public. They advertise heavily and hope that will make people keep buying. I agree with the conclusion made here "Don't buy Dell!" The problem is if not Dell, who? So the real answer is that people should have no loyalty to any vendor until they value their customer. Buy the lowest cost product and take your chances; that is the reality.
I had a Dell laptop and am currently shopping for a new one, the last one I bought was a Latitude E5470, I purchased it with 3 years of warranty, in that time the only thing that went wrong on it was the battery/charge system which I had replaced within a few days using the warranty at home service. that computer was purchased in 2016 and it just now bit the dust. at this point instead of getting it repaired, it is just time for an upgrade. when you buy entry-level electronics you get them. Dell has quality products but don't look at the cheapest option and expect the quality of the higher end options
In 2017 I made the fatal mistake buying a 5888 Inspiron laptop. Went awfully slow for many years, no proper support, no one replies conclusively to the same issue on their forums. Until my brother advised me to change the regular HD for an SSD, solved the issue, but still, I will never EVER buy a Dell again.
Thats why most manufacturers gives 1 year warranty...they know it's crap they are selling. Should they be convinced the quality of their own products are really good,then it would be at least 5-10 year warranty
This is not the case in Europe the legal warranty is for at least two years, and I'd be very surprised if a manufacturer had fun managing two stocks for the same product! You need to ask your elected representatives to change your country's laws to make them more consumer-friendly!
I have dell vostro 15 for 6 years now. It still works as a new notebook. Last year I had to replace the battery because it lasted only an hour. But since then everything works well. And I'm using it daily.
Dell latitude e6430. It works almost around the clock. I bought it used in Russia for $136. It's 2024 now. The only problem was with the power supply, you need to take not an ordinary one but a more powerful one and everything will be fine.
That's where you went wrong - you brought a gaming laptop. They're usually models that get the nickname of "toasters". Dell CORPORATE computers are pretty much bulletproof. The latitude series (earlier models especially) designed for business were (can't say for new models - I usually aim for ones that have been round the block a bit, so I know the problems and pitfalls) bulletproof. I've only sold my GEN1 e6410 a few years ago as it just WORKED without fail constantly. Obviously dropped a fresh battery in and an SSD... Even had options such as CPU upgrade... but again, everything else just worked. The e5450 I run now (again, new battery and better SSD put in) running great no issues. Again - a business machine. Gaming laptops are a bit like performance cars - they need more service maintenance to just keep going... Fans, GPUs, CPUs all need a bit more attention than your basic laptop
Had mine 5 years, keyboard finally started to go. I just replaced it myself last night, it works just fine now, and yes, I took it around quite a bit and I used to game all night on it.
I bought a dell latitude 3520, core i5 11th generation processor chip just bearly over a year ago. I am already having probem getting it to power up. The power port just stopped working. I have changed the power port connector over 4 times. It keeps failing. Don't know what to do
Same here my dell inspiron 15 is having power issues it wont turn on sometimes it will turn on for a second then go back and it can't run any simple games
If you used a credit card to buy it, sometimes they have extended warranties for one more year if the credit card offers that perk. I always use credit cards, which automatically provide me one more year of warranty for any electronics I buy. Also, Latitude laptops, even if they are for business, are way better than the Inspiron or any other "gaming" called laptops.
Have been using a Dell Inspiron N5010 model which is 14 years old. My first laptop, bought when I was a student and am still using it as my office laptop. Mainly used for ArcGIS, CorelDraw, Rockworks modelling and data analyses. Issues had occurred in between but all were easily repaired or replaced without any hassle. Now I just saw you with this video.
I agree, Dell's customer service - just like HP's is - is terrible. I'm sorry for your daughter. Unbelievable a company responds like this when they know it's a child's computer.
Their consumer support (the one that uses overseas call centers) is terrible. I have hardly anything but good things to say about their ProSupport customer service (the US-based one) which is for business.
We exclusively use Dell laptops for automotive development at work and for the past 22 years I haven't had a single issue. My own gaming laptop is a 5 year old G3 3579 i7 and apart from the cooling fans which got replaced at 3 years old as they were getting loud with a clicking noise, mine have been running well. It is quiet easy to replace the mother board so I hope you will be able to get yours running again soon.
Al brands offer 1 year warranty, don't think is a Dell issue, i have the same model, G3 an it has being working for 4 years like 8 hours a day non stop.
For a gaming laptop I might recommend the Asus REPUBLIC OF GAMERS G15 gaming laptop. The one I have. I’ve had it for almost a year now and still runs great 👍
@@MrGizmo211 yeah, i tried to charge using a USB-C cord that would work but because my computer uses a lot of power it wasn’t enough to charge and it just gave me an charging error message. So I always just use the charger cord that came with it.
Yeah, I am with some of the other posters. I appreciate your personal experience coloring your view of DELL in general, but this can happen with any brand you get. It is a mass produced product and you were just unfortunate. Also, you should have gone with a 3 year warrantee, not just with a Dell, but any laptop brand you get. You mentioned Acer, you need to research their history with quality. Honestly you just seem to be lashing out because you got hit, it's understandable, but this is the normal risk when dealing with laptops, you are not alone. Any brand you choose to switch has a similar review or video as this one, the only thing you really can do is be smart and get the extend warrantee, none of them will honor beyond the length of the protection you chose to get. If you get the 1 year one that's on you.
(whispers) Is it "Acer" or "Asus"? Damn, it's like the whole "Iran/Iraq" thing... Well, whichever it is, I have one of their early 2010's laptops. i3 I believe? Wow, how embarrassing, I don't know it's CPU off the top of my head! Anyway... ---- Edit: It's an Asus U56E. Decent laptop tbh, too bad it's "forgettable" ---- Spec wise, as you would expect. Infact, it's still plenty good here in 2023 tbh. What ISN'T good is the build quality. Snapped screw stalks anyone? How about rubberized plastic surfaces? Guaranteed to do that weird thing involving humidity and turn back into oil!
I buy nothing BUT Dell (I don't work for them either, but my company introduced me to my first Dell Latitude laptop in the early 2000's)... Always the best quality. Nothing cheesy. Never had an issue that couldn't be fixed. Their tech support is awesome. Never have to go through 10 layers of automated response to get to a human. One automated question and they route you to a level 1 support tech. I'm on my 3rd Dell laptop in 20 years. My wife is on her 2nd Dell as well. Bought my sister a Dell. Each one respectfully retired to the recycle bin. Latest Inspiron 16 5630 is awesome. What can I say. Sometimes shite happens and you get a lemon. Sorry for your bad experience.
Under some Consumer Law regimes, you would have, under law, an expectation of reasonable durability, particularly for expensive items, such as a laptop. We have this in Australia. Items such as your laptop which has failed just outside of warranty would be required to be repaired under warranty here in Australia. They will deny your claim initially, but you simply have to invoke the line "Under Australian consumer law, I have expectation of reasonable durability of an expensive item such as this." Good luck.
I had a dell 15" (can't remember the model) 7 years ago and it lasted for 4 years (had it repaired twice). I bought a dell XPS13 2 years ago (over US$2,000 in Asia) - have had problems non-stop. I have taken out a 3-year warranty so they will still repair it. It's just annoying that I have to keep calling them and they have to keep coming to replace the motherboard (it's been replaced twice in 1 year 3 months time).
Have you ever heared about so called: "Time Cookies"??? I have the same problem with a Dell G-5510 also Gaming Laptop, here in Europe we only have 56 Month Warantie on the Produkt, it died aprox. after 14 month. So this was my first and last Device I bought from Dell! Greeting aand gratulation to your Video!
Thank you, my company was going to order a huge lot amount of laptops from Dell for almost all desks and for training purposes and trainers. This showed me a lot that I must rethink before buying anything from Dell. Now i am opting for another company that proves to have a better opinion and better performance for a longer period.
Surely you are not telling us, based on one bad experience, not to buy a Dell laptop? That makes no sense. I have been using Dell laptops for 20 years and always recommend them to my clients. No complaints so far!
doesn't matter how it got messed up. You're right though bro. to not honor a warranty 2 weeks after 12 months is just terrible. I've had luck with Lenovo laptops. I hope your next one is a lot better. The Zephryus g14's 2021+ are really cool too if you can get one on sale
Same sh*t here. My $3500+ Dell Precision 7750 died a month after 3 years of manufacturer's warranty. Now I am facing $470 CAD + $52 shipping + taxes. And they Will put in refurbished|repaired MB. Dell crap. Cheaper to buy used MoBo off eBay and fix it myself.
i buy used Dell's all the time, matter of fact my parents are running two of them right now with upgraded m2 hard drive, bigger battery, new replacement keyboard for ascetics and upgraded to 16gb ram... they are two 5590 laptops.... these things are beasts. the HP laptops were a pain to work on. They wanted entire keyboard to be taken out just to replace hard drive.
I had a bad experience with Dell(overheating issues, battery bloating issues) , Hp(reformatted it 3 times even HP doesn’t know what’s wrong - can’t use the touchpad) and Toshiba(kept on giving blue screens after the 3rd year) - the only laptop that outlasted my sister’s relationships and my dad’s job changes and still made it to my graduation is my dad’s thinkpad and my Lenovo ideapad i got for college
consumer grade Dell's are terrible, however their workstations are a completely different story! i can confirm with my Dell Precision M6800 and it's a great laptop considering i'm not a fan of Dell but at least if there's something wrong, it can be easily be fixed unlike their consumer grade laptops especially their modern consumer grade stuff, but i would rather get a used workstation laptop from Dell if i wanted a laptop badly over a consumer grade laptops, i will say all consumer grade laptops are awful and Dell is no exception to issues with consumer grade laptops
Yeeah! I made that mistake...once! Totally crapped the bed. Casing so soft you HAD to hold via 2 hands, once tried to move without and a chunk broke out. Looks like you dropped it from an airplane. Drive so bogged down taked about an hour to reboot. Trashed, DUDE! You're never getting another Dell!
I bought a dell G3 3590 and exactly after a year as soon as the warranty was over there was a problem with the hinges and during my usage I did realise the build quality of dell laptops are the worst, since then I preferred other brands over dell.
I guess you just ended up with a defective product. I bought a Dell Inspiron in 2012 and it is still working fine. I have also used other Dell laptops and they worked fine for me.
I will never buy a Dell Laptop again too. I was brand loyal up to now, but my XPS laptop motherboard died after 4 years, and to replace the motherboard is too costly. I hardly used it either.
I have a DELL Inspiron 3520 that I've had for over a year and a half, running Windows 11, sometimes boot to Ubuntu. I haven't had any problems whatsoever. It's running just as well as the first day I used it. The only thing I'd consider a negative is that it didn't come with a big enough hard drive. But I have plenty of external storage, so it's not really an issue. Before this one, I had an HP dm4, which actually still runs fine when I use it. The brand I've owned most is HP, they were always long lasting and good. So far, this is my first Dell, and it's been working beautifully.
I've got a pile of Dells that I've fixed and a small pile of broken ones that cannot be fixed. None were under warranty when I got them. Dell is a better than most brands. I only buy Dell, Lenovo, and HP, and for repairability and build quality, they're about even.
If you guys were closer to me I would have repaired the laptop for you. I have had a few Dell laptops in for repair over the past year. It doesn't need a new motherboard board. The part that needs replacing actually only costs like $2. Even Dell don't do component level repairs they just replace the board. You can be glad its not an Apply haha or they would have quoted you over $700 for the same repair
In my house we have 4 Dell laptops, one 10 years old, another 5 years old, another 4 years old and another 2 years old, they all work fine, without problems.
I have a Dell G3 that is now four years old; I believe it's from 2019. Surprisingly, it's still running smoothly despite heavy use, and I've never encountered any issues with it. Additionally, my Dell laptop from 2013 is still running well. Dell laptops seem to last, even when purchased at an affordable price. It's just bad luck I guess
Could you write a letter to the CEO (Michael Dell)? Sometimes, when you call, try to speak with the support team in the USA rather than overseas. Also, you can buy a motherboard and replace it yourself. Have you ever tried to reset the memories, remove the battery, boot the machine with one of the memories or the other memory, or try a different memory? What troubleshooting steps have you done? Chances are she dropped the computer, and something went out of sync. Dells are good computers. I worked for Dell Computers myself, repairing computers, and I can guarantee that all motherboards are tested and that the QC = Quality COntrol is pretty rigid.
LOL. I’ve bought 3 Dell laptops over the past 10 years. Each has lasted over 3 years, before I sold them and upgraded to the next. Keep in mind, they were all premium Dell XPS laptops, they are built like tanks. Since this is your first Del laptop, and a really cheap one at that, this issue seems like a one off. If you want extra warranty beyond a year you need to pay for it. You can’t expect coverage after the warranty the period. All of the other manufacturers - HP, Razer, Acer, Apple, etc. are ALL strict on their warranties, and won’t cover even if it’s a day over.
I bought a Dell XPS 13, 12th generation, a few months ago and then all of a sudden the battery crapped out on me and a couple of months later the CPU suddenly just got fried out of nowhere. I was and still am literally sick over it.
I've been the IT manager for an engineering and manufacturing company for 18 years. We run an exclusively Dell shop and I have Dell PCs from 2010 that are still running day to day, with Windows 11 Version 23H2 on them, and run like a champ! I'm currently using a Dell Precision T5500 Workstation from 2010 with dual processors and 36GB of RAM and it has been my daily computer for YEARS. Dell machines, especially the Latitude Laptops, and the Precision workstations are way overbuilt, and seem to last for many years in daily use.
Could you please tell if it is worth to buy dell inspiron 15 amd ryzen 3 if your on a really tight budget ? It is just meant for basic websurfing and ms office use😅
One of the main symptoms of the GPU going faulty is not seeing anything on your screen and everything else lights up! You should ALWAYS search for model reviews instead of knocking down a brand because it failed and KIDS abuse and misuse laptops all of the time! The symptom you are noting can happen to any brand of laptops including Mac's which have similar issues with the 2012 & Early 2013 A1398 models.
so i have owned a dell laptop from 2016 and i've used it almost everyday until 2020 and then i was using it on and off when i got a macbook still works fine also most laptops by dell now have a 2 year warranty.
In my opinion the issue is that the words 'gaming' and 'laptop' are incomatible. Think of the power and heat involved and why we have gaming PC's in huge cases with massive heat sinks and fans all over the place to get the heat out. That is not possible in a laptop case with little 'breathing' space. The heat removal is always going to be a compromise and with heat comes stress and ultimate premature failure. Quite simply, don't buy a gaming laptop full stop. If you want to game, get a proper well designed PC to get that heat out and you have the bonus of being able to upgrade components as time passes. Non gaming Dell laptops are I believe still good quality machines built to last, but as an IT technician and computer fixer, I am leaning towards Acer these days. Never buy a commercial HP. I have a Dell laptop which has battery life issues in spite of my changing the battery recently and updating all drivers. A customer with a Dell laptop has a keyboard where the 'E' has stopped working and to change the keyboard is a complete strip down...that's really bad design. I am now likely to buy Acer in the future and I am steering my customers that way now. It is rare that an Acer comes my way for repair and the only reason so far is worn mechanical hard drives which is the fault of that ailing, old technology rather than the fault of Acer.
My 1st desktop was a Dell, I had nothing but issues from day 1, during the first 4 months, I was on the phone with tech support EVERY night. They made me do a complete diagnostic, NOT once, but twice... that's 12 hours each time the computer runs & you cannot get online. And then sometimes I'd call in for help & they would pick up the phone & put me back into a loop waiting for someone else to pick up. After the 4th month, I got so fed up, I called & said I'm done with it & I wanted to send it back, & they said, "you can't it's been more than 3 months". It didn't matter that I had problems from day 1, they didn't care, PLUS the fact that I didn't purchase the 3-year plan. I worked with a guy that has a computer business on the side. He took the tower home & apart he called me back to let me know the reason why I was having trouble. It seems the idiot that put it together, bent a prong when installing the hard drive. I would NEVER buy another Dell & I ALWAYS make sure to tell other people. Then I bought a laptop, a Sony Vaio, LOVED it... so sad Sony doesn't make laptops anymore. Now I have an ASUS & haven't had any problems with it.
I've had numerous dell laptops over the years and my Latitude E6420 still works and runs perfectly after getting the hard drive damaged 3 times (was not replaced) and dropping it. Not a single problem in terms of build quality and performance (other than the hard drive being outdated).
I can't say I agree. Everyone buys a faulty tech product from time to time, and out of the millions of units produced, you're bound to get a bad batch here and there. Take a look at your workplace, your school, anywhere really, what do they have? It will likely be a Dell product. Dell and HP are the highest grossing PC sellers in the US, with Dell on top. On average, most people are satisfied with their Dell purchase
Yes true! Even BMW, Merc, there bound to be one that gives bad customer experience. Although I would expect that large and well known companies which espouse quality products and service should at least replace the motherboard or something for this guy.
I am currently looking for a used Dell Latitude to buy to finish my dissertation with. My 2nd 17-inch HP in a row has broken the same right hinge just from regular opening and closing. I used a Dell Latitude 5490 at work for 3 years with no issues. All my friends that own Dell Latitudes have nothing but praise for them.
I am so sorry you experienced this. Being that the laptop is out of warranty, Dell does not have to do anything for you. This applies to any company you purchase a product from where a warranty is involved. Once the warranty has expired, the consumer is on their own. As a pc technician, I personally do not deal with warranties. I just fix it myself if the parts are available.
She just didnt think about the heat…… i always say…. Get a cooling pad before your laptop gets delivered I’ve seen this so many times… its not a problem with the laptop….
Old dells are great(ish). I bought a used dell e5570 for a daily and its great for $200. It has the I7 6820HQ and the AMD R7 M370, the best specs for this model. It just heats up as I haven't had time to change the paste. Reliable thing this is, sadly Dell nowadays are not as great anymore.
I have a dell laptop that still works after 13 years of use and i still use it to this day.
The old ones when Dell was a professional company.
@@anasrv I just recently bought a dell Inspiron 14 plus and the outer case started melting after 2 months of use. I can see why dell isn't really liked anymore.
(Edit) It was probably not melting, but had a dent due to having a wireless usb still in it when put in my backpack, and has hit the ground too hard.
well, 13 years ago they were decent laptops. good to know )
@@delirium5381 if you smash the screen that's your fault. Screen smash in any laptop
@@anasrvthey dont make them as they used to, new dell is a fraudulent institution
Not my daughter using my 8 year old dell for college with no problems. Not me still comfortably using my 2 year old dell with zero issues
I’ve been using my dell for the past 2 years with no issues either
I bought a refurbished Dell 4 years ago and it'd already had six years use, so turned 10 this year. Absolutely no signs of it giving in, either. Saying that, it was a top of the range mobile workstation and not a low- to mid-tier consumer gaming laptop like the one in this video.
I thought you mistyped and said that your 8 year old daughter was having no problem in college. I was going to ask you what the hell am I doing wrong😂😂
@@jonlamontagne 🤣🤣
After 3 years the laptop just falls apart
I bought a used (2 year old) business laptop, a 2013 Latitude E6540. It's now a decade old and it still runs like a champ. I5 processor, 64 bit, 16GB memory, true full HD 1920-1080 graphics, extended-run battery, blu-ray/DVD drive. The thing is built like a tank and still blazingly fast. I bought a more modern used Dell four years ago and it works great too. The E6540 is now in an unheated cabin in Maine and gets used during the Summer. The thing is now subjected to -20 degree temperatures in Winter and still runs great. Never had any problems with any Dell!
It's a latitude, it will last really long, same goes for lenovo's ThinkPad series
Ngl, I'd remove the battery pack incase it decides to leak or something.
Yep, do buy business grade stuff instead though. Main reason is that they get overbuilt as capitalists REALLY hate it when their means of production break. Like, "bitch about it for the next 10 years and never buy again" type of hate. They hate any "lost" productivity. It's why stuff like industrial equipment is so nice.
Consumer stuff though? Their purpose is to be bought and get replaced by a newer model ASAP. Build quality isn't a concern.
All that said though, occasionally consumer stuff, like my school's chromebooks during my senior year, are actually fairly decent.
Also, you have the likes of the Dell Dimension 2400 which is the curbside find that keeps on giving. Seriously, I just used one to do actual "work" by dumping a rom. Their great.
I have two old "business quality" Dell computers that are 7 and 9 years old. They were used extensively, in the past and are still tunning perfectly. Well, they may not run Windows 11 and are rather heavy (but built sturdy and are hard to break)I learned that the better bang for the buck is buying a "Refurbished" professional grade laptop and upgrade it to to my needs by adding memory (I watch youtube clips to learn how to). When buying new computer component I pay with a credit card that doubles the warranty. Through the years, some of the computer component(s) have failed.... not the credit card extended warranty!
I could not agree more! We have an E5430 and an E6420 and they are rock solid. Fast, stable, and they just work period. And they are not picky like some of the models regarding the RAM make, or battery makes. We have used various manufacturer's hardware upgrades such as RAM, SSD, batteries, etc. and they just keep plugging along.
Del l is the Best!!!
I agree this gentleman and his daughter had the worst experience you could have with Dell. But I have used Dell Laptops for 30 years. I have used others and I would NERVER use any other Laptop. I use it every day 6-8hrs a day. I am a service technician/software programmer and I work in dirty, hot, cold environments. I work outside, on the roofs of buildings, in boiler rooms just as bad as it can get and haven't had a failure or product issue. I carry my machine in a backpack everywhere, planes, trains and automobiles and in the harshest environments, day after day, year after year.
I understand this gentleman's pain, I have had similar experiences just with other products. If this was my first experience with a product and was treated like he was I would feel the same way as he has does. I just have had a different experience. I am truly sorry for he and his daughter, it sucks to get a lemon. Best wishes.
What's your laptop type?
Hi, I'm an IT professional. I do not work for Dell, although my first tech job was doing Dell tech support in the late 90s. This isn't a "Dell" issue. This is a "consumer laptop" issue. Most major PC makers have two different lines of PCs. They have a business line and a consumer line. The consumer line is designed to be competitive on price. It is for people who walk into a store and look at a few different products and chose the one that's $20 cheaper than the others. The Dell "Latitude" line of laptops is designed for and mainly sold to businesses. They have longer warranties and last longer. When you buy a consumer laptop from any company its a crap shoot on how long it survives. Personally, I would avoid anything that claims to be a "gaming laptop". $0.02.
The gaming laptops are a lot of times not really any better than a different one. Saying that it is for gaming does not change the fact that most laptops have mediocre cooling. The reason why laptop coolers are generally bad is just because they have to be small to fit in the increasingly small laptops and ultrabooks that people like. I usually never play games on a laptop. I have a PC for that which I know would last longer having a nice big heatsink on the CPU. It never runs overly hot but I bought that heatsink for a Phenom II X4 965 originally and it had a TDP of 140 watts. I now have it on my Ryzen 9 5950X which has a much lower TDP. It is a Corsair A70. I am not sure if you can still get them new but I like the way that because the mounting hardware all remained the same I was still able to use it. In between the upgrade from the Phenom I did have an FX 3850. All three CPUs look very similar and have nearly identical sockets and cooler mounts.
Anyhow I really only use a laptop for web browsing and other light stuff. I used to have quad core ones that got hot just from that even.
🤦♂️
I said the same how you can expect durability if you spend 500 bucks 😆 it's the price of one ipad and even the small one .
Also alienware line from dell is top notch these pc last for years . I have a very old inspiron still work we bought also 3 desktops from them .
I'm sorry for his experience but that it's what you get for not investing a lil more .
Budget products are just a way big brands use to speculate on consumers .
if you want a gaming laptop buy asus rog not a laptop made of plastic that they sell at Christmas for 500 bucks .
this is dumb but it's like that for all kind of products and it's also a wrong economy ...
If you can't afford the more expensive one just don't buy it until you get enough money or buy one used but in good conditions.
I understand your point. But I have seen many issues with Dell precision and latitude laptops as well.
@@emilemouannes2236 your anecdotes are probably not as useful as you think they are.
dell sells over 64 million units world wide one laptop doesn't seem to be indicative of an across the board problem to write off the company completely but it's definitely good to be aware of these potentials. thanks for sharing
I have owned several Dells, heavy use. All were business oriented units. My main problem has been heat management, very toasty, sometimes fans died. I've used other brands, they all have problems.
same! i have a dell laptop that the fan goes so bad
@@randomchannelhandle124 it's because of the battery. it's rated to last only 18 to 24 months. i bubbles heats up an make sthe lap top thermal throttle. you can unhook the battery an the lap top will still run but you won't be able to update the bios without the battery.
I had an HP from work and the battery bloated in the laptop. Heat is an issue for many laptops. I use a cooling fan/station so far so good
I have a 7 year old Dell latitude 3470 and it's running normal and it has an i3 6th gen and it's running obs and Roblox very very normal and it only gets 20 fps in some Roblox games but since it's been 7 years it's okay but the only problem I get is that some times when I turn on the laptop the keyboard backlight turns on but the laptop does not and sometimes the taskbar glitches out a lot but the rest of it is okay
Lol.. She definitely spilled a full cup of water right on the keyboard and never told you
water isn't what does damage its sugar and oils aka junk food, soda and beer. I've lost so many electronics to beer as a gamer and a musician I lost count. First thing I ever ruined was a 400 dollar effects pedal back in the late 90s, it was one of the first hybrid all in one programmable effects pedals with a wah on it. It also had multiple channels you could store 60 channels on it.
@@jermalshemism3367you're a jack wagon...
My sister did that on an insys and we just found when she wasn't "playing all night or using much the laptop"
You don’t know what you’re talking about, I have a dell Inspiron laptop. I do not eat when I am using the laptop yet the track pad stopped working and had bitlocker issues
@@e65666 i know beacuse sometimes you think its the laptop and other times you dont know what happend and quem you find out it was just someone that spilled a cup of water of other substances
Most of my computers are Dell and I've had them for quite a few years. A friend of mine who I purchased a Dell for back in 2011 has had it for the past 12 years, have used it constantly and it's only now packing in. It could be a one-ff thing or it could've been down to how it's been used or taken care of.
My biggest issue with Dell laptops isn't the reliability but the heat management.
try Inspiron 16 plus 7620.....2 fans and vapor chamber.....the cooling sistem is fantastic. One problem was the sleep option in Win11 because it do not stop the laptop completly but it completly stop the cooling sistems. so ignore the Sleep and use Hybernate.
True
Do not buy HP either!!! I lost three HP laptops (all had black screen) and lost expensive HP printer right after warranty!!! They are designed to die after warranty. Now I'll not buy from them even toilet paper !!!! I must add that was Pavilon models and all died because of graphics chpiset on motherboard as result black screen also if you attach to external display...no display.
lol😂
Hey, HP customer here. I have an HP laptop that I bought from 2012/2011, and it’s still going strong with Windows 8 as it’s preinstalled software, and an HP Victua 15-fa0005tg, bought in 2022, warranty is over, and it still works like its brand new. I don’t know which models your using, or if the laptops have been modified internally, but I know for sure that’s not to be blamed on HP. I would try getting a newer laptop from Walmart or Target, instead of directly from HP as it would probably affect the price by a noticeable difference.
I have an HP envy and works fine. You may got a defective laptop
I had an HP Pavillion core 2 duo many years ago. The notebook was beautiful, had a biometric reader, premium finish, LED with the HP logo on the lid... In three years the notebook fell apart! The trackpad came off, the hinges broke, some keys came loose, it made a loud noise, it got hot and turned itself off. After that I had an Asus S46C ultrabook, which I used for eight years without ever needing to take it to service. I sold it in perfect condition and for a good price. Three years ago I bought another Asus and I'm very happy. My sister bought an HP printer with an ink tank and the printer simply does not print the color red. She has already sent the printer under warranty twice and both times it came back with the same problem. I want away from HP!
@@Stê-vinn it depends on the manufacturer sometimes, and the hinges broke because you probably were opening via the sides/corners, when it’s meant to be opened via the middle of the laptop. You probably abused the computer, but yet again it could be the manufacturers fault of negligence, because my AMD Vision laptop from 2013 is still going strong, from HP, with just a loose DVD player and a missing track button, but still runs as if it’s new.
As others have mentioned, I think it is mostly a consumer level pc issue. So its always a bit of a gamble, sadly.
For reference, my DELL G3 has been running for like the 4th year now. Heavy use too: Blender, AutoCAD, AAA Games. I did swap out my hard drive and added more RAM, but otherwise it is still the same as i bought it.
I've had absolutely terrible experiences with HP, so rightly or not, I'm scarred on that brand...
But the ultimate workhorse I've ever had was an old Toshiba that outlived three operating systems 😅
I'm with you on HP. Their USB IO absolutely sucks and breaks after less than a year, the build quality of most laptops is really bad as the hinges are stronger than the plastic they're incased in. They're cheap, they work and if you're able to repair them yourself, which I am, they do you well. But I've switched back to Dell.
As a car mechanic I used Latitude D530 for a diagnostic software and a random net surfing from 2007 to 2018. It came with XP and I upgrade it first to the win7 and then the win10 😅 Max 4Gb was plenty of ram for the 32bit system. Since then I have had a Latitudes E6500 and E6530 and I'm very pleased with the durability and easy maintenance. I've never had any problems with any Dell laptop.
What you said about HP, I agree.
Toshiba is the best man. My first laptop was a Toshiba. due to lack of performance upgradability, I moved on to acer and then for msi but even after 13 years it still works. It's sad that they stopped their laptop production.
Some models are just more prone to failure than others. Dell's XPS 95xx and 75xx series are high end devices and notorious for failure rates.
I feel that Dell is likely the worst but this is def true. Acer and Lenovo seem a bit better, in my experience.
Either way if you're stuck with a consumer model, do baby the hinges. Leave it open unless its leaving the building and open from the center.
On the contrary, I exclusively buy Dell. I've never had better laptops than Dell ones, although saying that I don't really buy anything less than 10 years old. Regarding the screen issue, you could have tried reseating the RAM. I fixed a guy's laptop (not a Dell) that presented exactly the same problem as this one, and all it took to fix was removing and reinstalling the RAM modules. It was nothing to do with the graphics card or motherboard, and assuming such should always be a last resort. The problems faced here come down to buying a cheap entry-level consumer-grade gaming laptop, expecting something even when the warranty has expired, and being inexperienced in troubleshooting. Not really a Dell issue at all.
Agreed 100%. My sister had a similar issue with a Lenovo X131 laptop. Another consumer laptop. Different brand. One of the SODIMM slots was defective, and the laptop wouldn't pass preboot with a RAM module in that slot. After removing the RAM module, it has worked flawlessly for years.
I personally only recommend Dell or Lenovo business laptops. NOT consumer or Apple Macbooks. That's it. If you're not able to remedy repairs on your own (I am an IT professional, so I have the knowledge to remediate most repairs and have replaced multiple motherboards); then get the 3yr PRO warranty w/ accidental damage coverage.
Seriously though, this is unfortunate, and I am sorry you had this experience; however, I have worked on 1000's of laptops, and I've seen lemons in ALL brands. Bottom line, follow the advice I gave above, and get away from consumer model laptops.
You were just lucky
in EU we have 2 years warannty but I have never experienced a deffective product in my entire life, all electronics bought in our family have lived until they were too low performance, no broken TV, pc component or smartphone.
Except wireless earphone, but i get the money back from warannty and I rebuy other, so no money loss.
@@jessecollins2453 to be fair - friend of mine has heavy duty IT skills, as well as hardcore electronics skills (he's helped design satellites in previous employment), his two recommendations with laptops are (1) maintaining them - clean regularly every 1year/18 months depending on daily use.
Reapply thermal paste every 2-3 years.
(2) in use... If possible, always use a dual drive set-up. One drive for folders and files., the other for the OS. Reduces the load ware on both drivers.
I've reviewed quite a few laptops with that advice.
I also believe he should try another RAM to be sure its the motherboard, I had similar issue with one of my laptops and after replacing the RAM, it worked fine
I agree with the fact that it depends on the consumer or business models of their laptops. My wife had an Inspiron that lasted just over a year before the hinges gave out, then the screen cracked because of the hinges and we had other problems and finally scrapped the laptop. By contrast we have 2 Latitude laptops that were bought locally as refurbished and are tanks. They run many hours per day and just keep on going. I have upgraded some of the components such as more RAM and SSD and they just keep humming along. And though Crucial RAM is suggested as the most compatible Dell RAM, we have Samsung in one of the laptops and Timetec in the other and again they just keep on humming along. So Dell Latitudes get a big thumbs up from us!
Oh, good! Maybe there's hope for the refurbed Latitude E6440 I have. I think it's the battery.... but what if it's the power cord? 🤔
Wish me luck!
i agree with hinges issue.
@@1DayVerySOON What is it doing? Is it not charging? Go in the BIOS and see if the battery is good! It tells you there!
@@joebates8659 Nothing lights up the laptop: power cord OR replacement battery. The new battery appears dead. It's been half a month and nothing. I need to return the battery and power cord. Guess I could take it all to Best Buy or someone else who can diagnose the problem/fix.
@@1DayVerySOON It could be a power jack issue. Find a local repair shop because Best Buy will want to sell you a new laptop. What model is it?
I have a Dell Inspirion and the touchpad works erratically,I replaced the touchpad twice and they went bad within a month.I found out its a design flaw in that model and its not fixable.A $1000 laptop shouldnt be defective right out of the factory.Now im trying to decide what to replace it with.
I completely agree, I own a Dell M2800 which I used as a CAD workstation for two years. Then one day I was prompted by Dell to Update my drivers. I did so and my screen froze. After geek squad looked at it they said it was a driver issue. with the Intel/AMD Graphics 4170 Firepro Drivers issue. Laptop still works but still freezes up after 15-20 mins of use.
I faced same issue with my brand new dell desktop.....tech support visited twice no use.......dont buy a dell
So install the correct drivers then, wtf?
@@xxDrain dude he installed the exact drivers that dell promoted him to. THEY SHOULD BE THE CORRECT DRIVERS
Then update your BIOS and drivers. It happened to me too after I upgraded to SSD. And now it is working very well.
After 20 years in IT (began as a PC repair specialist, now a sysadmin) DELL is the only brand I'd recommend for a laptop. They often have poor/crazy configs - my current and previous gaming laptops weren't DELL because DELL had no good config at the time I was looking for a new laptop, but my wife's G3 is 6 yrs old and has no issues. I had to replace the keyboard 2 yrs ago and it was a PitA (a lot of soldering lol) because someone at DELL thought it was a great idea to force customers to buy a new palmrest if they needed a keyboard replacement, but other than that it's a great laptop.
Regarding your issue, motherboard may be not at fault. You could check it easily by connecting an external display (the internal display could be dead, the cable connecting the display to the motherboard etc.). Also, if everything starts up (fans, keyboard etc.) it's possible you could easily fix the motherboard by replacing one of the things on the motherboard - a good service station could do it in few days for 50$ or so, not 300$.
As for DELL's attitude, I don't see any fault. If the warranty has passed, you're on your own. The whole world works that way. DELL's support is one of the best, because it allows you to easily switch the country you're in at the moment, whereas most manufacturers don't - if you buy your laptop in another country and something happens during the warranty period, you have to ship your laptop to that country. As someone fixing PCs and peripherials for a living, I know only one company fixing things for free after the warranty has passed - LG, but it was years ago and I don't know if they still do it.
I moved from 10 years in PC repair (2005-2015) to automotive technology repair and I have had the same experience with Dell here - my last 4 laptops have all been Dell business class and have been fantastic for me with very very few problems. Despite HEAVY use (and abuse of two of them!) including an ultralight that has run 24/7 for 7 years now, almost zero issues.
The company that I had all the worst experiences with (and still in my free time moonlighting) is HP. There were some laptops that I would hear the model number of and be able to quote motherboard replacement prices for off the top of my head circa 2012!
This guy clearly hasn't had any interaction with an OEM regarding their product's warranty, and his tantrum definitely won't get him anywhere with any company.
The secret is to buy Dells that are bought by companies and office parks. Those seem to do quite well and refuse to die.
Where do you find those?
@@roa3432 ebay - there's several liquidating companies selling off office computers
My family purchased about 8 desktops or laptops. Only one lasted more than a month after the warranty ended. I now buy HP or Acer and no problems. Just to note I was a computer/software tech.
all the failed computers were DELL
Bro, you just had a bad specimen. Don't slam an entire company for a statistical inevitability. There will always be the random laptop that dies unexpectedly, regardless of manufacturer. I'm using an 8 year old Dell laptop right now with no issues.
Also, we have at least 2 years of warranty for all electronics in the EU by law :P
Also, any diagnosis you get over the phone is gonna be a wasteful one. The whole motherboard isn't dead, it's probably just some one chip. Take it to an actual repair shop that fixes motherboards. The actual dead part probably only costs 5 bucks and your expense would only be the labor.
Not sure if their quality standards are up to snuff with what they had in 2013... since I am to this day sitting on a Latitude from 2013 lol. Possibly eyeing an inspiron
@xxDrain:
OT1H, yes, it's true, generally, Dell makes good stuff (I was in IT support for years for a university, and when we switched to Dell, our repairs went down 99%.), and such occurrences would be statistically rare.
OTOH, if so, then for whom would it be easier to suck up that rare $300 motherboard repair only 2-1/2 weeks out of warranty? A company which made a profit of over 4 Billion USD in 2022? Or the one-off individual purchaser with only his own personal income to depend on, with house and car payments and children in school, and for whom $600 was a large purchase and an $300 additional repair now upping his original (poor) investment cost by 50%?
A good service department from a profoundly profitable country would suck it up only 2.5 weeks out, and have the guy make a positive video, not a negative one, and gain a few customers. But obviously, after $4B the previous year, they're not worried about customers any more: Precisely the guy's point.
Companies /do/ get too big.
OTOH (2), maybe next time buy a 3 year warranty with it? :-) It's essentially the same thing as buying the same laptop at a higher price and a better warranty, and it puts the power and decision-making back in our own hands as consumers: Just assume that warranty as part of the cost of the computer and be done with it. It would have probably cost him only in the neighborhood of another $100-$150. This would effect essentially the same as your purchase of a Dell in the EU.
OTOH (3), $600 for a new computer is /really/ inexpensive. I would not expect to get much quality at that price point, /regardless/ of my own personal budget. I don't know if he knew, but that's pretty much just a notch above the bottom of the line (i.e., Chromebooks) for price. In the computer world, that would be like buying a Chevy (not a Toyota or Honda or Nissan): IOW, expect it to look great, all shiny and new at the beginning. Then break. Soon. Expensively.
you don't play games, so shush up. Dell is not for gaming, and the bald man said that is expensive because it's for gaming
I have a Dell 17" Latitude 7730 and it is without a doubt the best laptop I have ever had! Just because you have had a problem to state what you said is BAD, BAD, BAD! After having had Toshiba, ASUS, Acer, HP & Gigabyte machines in the past, I rate the Dell at 100% the BEST.
I got my Dell laptop (G5 15) 4 years, got it on black friday sale and it still works perfectly fine. I use it for university work, I even have autocad and photoshop on it, both running smoothly. And I play games on it, bunch of them, and even have Genshin and Sims (with all DLCs) for my siblings. It never crashed or anything. So I love Dell laptops, this model especially, but maybe that's just my experience
As a technician I agree , Dell quality has gone down. Absolutely never buy Dell. I suggest finding a repair show that does component work.
hey man, i have dell inspiron 17R 7720 SE. i have a weird issue, I know this laptop has a hybrid nvidia intel GPU for some reason my nvidia GPU is never detected,
it only runs on intel graphics, I have tried installing even linux system on my PC to see if that could fix the issue, but the problem is still as it is.
ANY HELP FROM YOUR SIDE WOULD BE HIGHLY APPRECIATED. if you can help me solve this issue, and make my GPU work. thanks.
@@mr.q3216 Soon customers will realise that. I bought a Dell laptop for the brand being well known and finished with a garbage device and untrustworthy customer service support. Sorry for people like myself who but Dell because in the past they were synonym of quality, only to discover that you wasted your money and only only went through stress with their awful support, till your warranty finishes and they don't contact you anymore blocking your access to your support case.
Shut up🤯😤🥵😡
I stopped buying consumer laptops a long time ago after a Dell 1557 expired within the warranty period. To Dell's credit, they did fix it even though I was in Malaysia and not the UK . It turned out that that laptop had well-documented overheating issues. In addition, the build quality was very poor. I now buy 2nd hand business laptops. I used to buy Lenovo but the latest models are not up to scratch so I have switched back to Dell and I am very happy with the product. I don't think I would ever buy a cheap consumer laptop ever again.
Precision, latitude or vostro?
@@valuetainer3437 my current laptop is a Latitude 5480 quad-core. It's got some useful upgrade options and I don't recall it crashing once. It is the perfect weight and size and no overheating issues here in the tropics
I bought a Dell, it lasted a month before the problems began. I won't go into that because I would have to write a book about it. I have also had bad luck with HP laptops. I had an Acer as my first laptop and I had to learn how to repair laptops from my experience with that one. Every laptop I have sent in either needed a new motherboard or other things none of them would cover under warranty. The last time my Dell quit, it lost its audio. They said the motherboard needed to be replaced at a cost of only $100 less than I paid for the computer. I told them to return it to me. The speakers had captured a lot of dirt due to the very open speaker grills. An air compressor and light air pressure repaired the problem. Their technicians are idiots. When I received the laptop from them I had to put a lot of it back together and there were many broken plastic pieces where the screws went.
An experience laptop repair technician . I'm sorry but I think you're 100% wrong, no laptop manufacturers 100%, but Dell latitudes are one of the best laptops that provided good self repair for Dell laptops. I have had multiple Dells and I could tell you right now HP's are the worst . When it comes to Dell, it really depends on the model but most Dell models are easy to fix.
Dell has the best laptops on the market. They can be pricey but they are great quality and like you said very easy to repair and upgrade.
@@mentlinc Dell is the worst customer service I never ever had the experience with. I had the same experience, 8 months my touchpad stopped work, several customers with the same issue and Dell did not find a fix or listen to the customer. Wasted money. My model was Dell 7620 2X1.
HPS's aren't the worst, but yeah, Dell has more affordable options that are more performant and better designed at the moment. Even if you're not getting a brand new Latitude the Inspiron line can be good if you spec it right
I am not too excited writing to endorse, but I just have to be honest about this. I have been using Dell Inspiron lines for some 25 years now. I think I am on my 6th or 7th, each lasting an average of 4 years or so. IMHO, they are the best! The current one, I have been using since 2020, after the lockdown and recently upgraded the RAM from 16GB to 64GB. I think it would still take me another year or two before it needs to be replaced.
My real respect for Dell laptops happened one night when I slept off with my laptop next to me. In the middle of the night, I felt something heavy around my foot and I gave it a good kick, The loud thud woke me. It was my laptop! It was smashed, but usable. The screen's hinge was broken, but if I held it with something, it worked. I continued to use it for months until I got tired of holding it like that. So, I took it in for repairs. When the repair technician saw it, he was shocked. He said it was as if it was returning from a war zone, so many things were damaged, but it worked. He changed the whole shell and it was as good as new! That was 20 years ago. Although I don't use that laptop again, but I still have it around.
Dells are expensive, but I think they are worth it. Each time I buy, I try to buy ones with the best screens because I know I spend a lot of time on my laptop. Perhaps, Lenovo comes close.
@@mentlinc Best laptop in the market, I bought an expensive garbage laptop witch fail after 8 months and Dell kept gaining time till my warranty expired without being fixed and now, my warrant expired they gave me a "ghost" I am not able to log in at my support assistance anymore and since last month, you o more are able to transcript their chat, they ensured me that even expiring the warranty, as the problem appeared before it finished they would fix it, but nothing. Worst company ever. In the past Dell was synonym of quality, now they are only a untrustworthy brand.
Can't second that. I own a Vostro 5481 that I'm now using since 3 years which I bought used at Ebay. It's running >8 hours per day. I work on it daily (compiling code, so the CPU usually has a high load) and sometimes also game on it. It has a uptime of over 300 days, so is never shut off. It has no issues at all. I gotta say, I modified it. I replaced the heatpipe w. larger one, replaced the M.1 w. the fastest available at that time and installed 32 GB of RAM and another WIFI module. And I'm cleaning it regularly and am running it on a cooling stand. But it has an awful lot of working hours on its back and is still working super well.
Glad yours is working!
imagine a 13 yr old laptop dell works but the issue is keyboard@@MrGizmo211
Sounds like a bad (burnt) RAM module, which is a common problem of why a laptop would light up but refuse to power on completely. Remove both RAM modules and only test with one of them in the primary RAM slot. If laptop still doesn't turn on, remove that module and test with the second one. Chances are, the laptop will power on with one of them, as it's unlikely for both modules to burn out at once. If a module is found to be faulty, simply order a new one of the same type.
P.S. I've got a multitude of Dell laptops that I bought over the last 20 years (most of them used) and none has ever failed. I've taken them apart, upgraded them, etc. and never had an issue. The other brands (HP, Acer, Sony, etc) also have their horror stories from users, so it's not just a Dell thing.
I dont know about newer models, but I got a bunch of older ones:
3 Latitudes from 2008: Still work today
1 Latitude from 2010: Still works today except battery
2 Latitudes from 2013: Still working today
2 Latitudes from 2014: One broke 1 year ago after 7 years of daily use, other one had loose screen cable after about 1 year, on site technician changes screen as well just to be sure, still working fine today
1 Opliplex 2008
1 Optiplex 2009, 1 Vostros 2009
1 Vostro 2010
2 Optiplex 2011
All still working. The 2009 Vostro had defictive GPU last year causing occasional bluescreens, but could also have been a driver issue.
Did not buy any dell after they stopped direct distribution in 2015 in my country.
But my suggestion:
.) Dont buy from the consumer line
.) You should buy ProSupport with onsite repair. It is not that expensive.
Back then it was quality now dell is piece of sh*t
Mine's a Latitude from '14. Still working great nowadays. Upgraded till full specs. Not a gaming laptop but it's silent and reliable.
My Dell Precision M6800 running Linux Mint is 15 years old. I have just changed the CMOS battery! It runs perfectly
The M6800 came out in 2013, so it's actually 11 years old. No hate though... I own four of them... two being Covet Editions! The best laptops I've ever owned!
In my experience, I have had horrible experiences with Dell Support. I decided to repair the Dell computers myself. However, once I fix them they literally work flawlessly for a very long time. I haven't had any come back to me with problems (fingers crossed) over the years. I think what you said is right, the components they use are pretty much poor quality. I have had to replace the RAM modules, SSD drives, thermal paste, and fans with more quality options and that usually makes it solid.
The shit customer support is expected out of all brands, yeah. I was looking for laptops with 3rd party repair in mind and all I care for is these 3rd parties' say on which models are easier for them to source parts for and repair and which models are most prone to bad hinges, faulty buttons, shorting, overheating etc
True all in china manufacturers how bad is .For now banned for chinse technologies pressure government to create own product ,that we know we it is not good even , manufacturer mobo is look like lost job especially for soldering section.I think legacy technology Malaysia should recreate and redown the china manufacturer built.
Old Dell computers were great, unfortunately now for midrange they are producing lousy model and not worth it.
Sorry about your issues.
Have had Toshiba, HP, ASUS, and Dell laptops.
Best one by far was the Dell.
Got it refurbished from their site, only issues after 6 years is low battery life and the touchpad bugs out after a few days of the laptop being on.
There were stuttering issues before, but that was a widely documented issue with an update to Windows 10 and dedicated graphics on laptops.
I have 2 dells. This one and an old business laptop.
This G3 ran hard for 5 years before I needed to replace the motherboard.
The business laptop is a friggin workhorse. It's over 10 years old and going strong.
That's horrible, thank you for sharing your experience
THANKS FOR THE HEADS UP! WAS ABOUT TO BUY ONE! FOR EVERYONE, Asus ROG Zephyrus g14 laptops are crap too -which is why I'm looking for another laptop!
Thanks for sharing, I am looking too, ....
We bought a Dell Inspiron plus 16 laptop 2 years ago and a tech came out twice to fix the touch pad. They ended up sending another new laptop and it failed, they sent a 3rd one about a year ago and it died last month (just randomally locks up in 2-20 minutes even after OS reload, firmware updates, BIOS reset and more)... and the warranty is out now. Maybe things changed in the last year and things are better now. I have always been a Dell fan but for now I am not. I'm not sure what is happening.
To your question. Fix this one and sell it refurbished or as is. That way you get something back. And i would say quality wise, probably MSI or a ASUS laptop. And not the plastic cheaper ones because these are not the best. Service from ASUS has been pretty good for me. MSI really the same. Very decent support.
Seems like most people are missing the point. Dell puts their name on the product and then takes the legal excuse "Warranty has ended". The is technically correct and you won't likely win any legal case because of this fact. Two weeks or even two months after a warranty ends and the computer dies? Companies test their products to make sure they will last long after the warranty ends, not that it might just make it to then end. There was a time when a company valued their reputation over the legalese of their warranty. That translated into honoring warranty responsibility even after the period ends. As we can see here, many have to concept of this or just believe that would be a foolish corporate move. In the past it was THE right corporate move. You get what you demand and accept.
My experience with Dell is that they don't care how they are seen by the public. They advertise heavily and hope that will make people keep buying. I agree with the conclusion made here "Don't buy Dell!" The problem is if not Dell, who? So the real answer is that people should have no loyalty to any vendor until they value their customer. Buy the lowest cost product and take your chances; that is the reality.
Well said!
I had a Dell laptop and am currently shopping for a new one, the last one I bought was a Latitude E5470, I purchased it with 3 years of warranty, in that time the only thing that went wrong on it was the battery/charge system which I had replaced within a few days using the warranty at home service. that computer was purchased in 2016 and it just now bit the dust. at this point instead of getting it repaired, it is just time for an upgrade. when you buy entry-level electronics you get them. Dell has quality products but don't look at the cheapest option and expect the quality of the higher end options
In 2017 I made the fatal mistake buying a 5888 Inspiron laptop.
Went awfully slow for many years, no proper support, no one replies conclusively to the same issue on their forums. Until my brother advised me to change the regular HD for an SSD, solved the issue, but still, I will never EVER buy a Dell again.
Thats why most manufacturers gives 1 year warranty...they know it's crap they are selling. Should they be convinced the quality of their own products are really good,then it would be at least 5-10 year warranty
This is not the case in Europe the legal warranty is for at least two years, and I'd be very surprised if a manufacturer had fun managing two stocks for the same product!
You need to ask your elected representatives to change your country's laws to make them more consumer-friendly!
I have dell vostro 15 for 6 years now. It still works as a new notebook. Last year I had to replace the battery because it lasted only an hour. But since then everything works well. And I'm using it daily.
THANK YOU FOR THE INFORMATION, I WAS SHOPPING FOR A LAPTOP Vostro 15 Laptop,,, NOW YOU GOT ME THINKING, THANK YOU
Dell latitude e6430. It works almost around the clock. I bought it used in Russia for $136. It's 2024 now. The only problem was with the power supply, you need to take not an ordinary one but a more powerful one and everything will be fine.
That's where you went wrong - you brought a gaming laptop.
They're usually models that get the nickname of "toasters".
Dell CORPORATE computers are pretty much bulletproof.
The latitude series (earlier models especially) designed for business were (can't say for new models - I usually aim for ones that have been round the block a bit, so I know the problems and pitfalls) bulletproof.
I've only sold my GEN1 e6410 a few years ago as it just WORKED without fail constantly. Obviously dropped a fresh battery in and an SSD...
Even had options such as CPU upgrade... but again, everything else just worked.
The e5450 I run now (again, new battery and better SSD put in) running great no issues.
Again - a business machine.
Gaming laptops are a bit like performance cars - they need more service maintenance to just keep going... Fans, GPUs, CPUs all need a bit more attention than your basic laptop
Had mine 5 years, keyboard finally started to go. I just replaced it myself last night, it works just fine now, and yes, I took it around quite a bit and I used to game all night on it.
I bought a dell latitude 3520, core i5 11th generation processor chip just bearly over a year ago. I am already having probem getting it to power up. The power port just stopped working. I have changed the power port connector over 4 times. It keeps failing. Don't know what to do
Same here my dell inspiron 15 is having power issues it wont turn on sometimes it will turn on for a second then go back and it can't run any simple games
I have a Vostro 3500 that's five years old still going strong! Great for video editing!
my vostro 3500 needed a motherboard replacement after 10 months lolll.
If you used a credit card to buy it, sometimes they have extended warranties for one more year if the credit card offers that perk. I always use credit cards, which automatically provide me one more year of warranty for any electronics I buy. Also, Latitude laptops, even if they are for business, are way better than the Inspiron or any other "gaming" called laptops.
Couldn't agree more. First and only time in my life I actually felt ripped off.
Dell is junk. Never again.
Have been using a Dell Inspiron N5010 model which is 14 years old. My first laptop, bought when I was a student and am still using it as my office laptop. Mainly used for ArcGIS, CorelDraw, Rockworks modelling and data analyses. Issues had occurred in between but all were easily repaired or replaced without any hassle. Now I just saw you with this video.
I agree, Dell's customer service - just like HP's is - is terrible. I'm sorry for your daughter. Unbelievable a company responds like this when they know it's a child's computer.
Their consumer support (the one that uses overseas call centers) is terrible. I have hardly anything but good things to say about their ProSupport customer service (the US-based one) which is for business.
Agreed! Awful Dell laptop here. Terrible internet streaming/issues, and physically busted simply opening and closing it after a few months.
We exclusively use Dell laptops for automotive development at work and for the past 22 years I haven't had a single issue. My own gaming laptop is a 5 year old G3 3579 i7 and apart from the cooling fans which got replaced at 3 years old as they were getting loud with a clicking noise, mine have been running well. It is quiet easy to replace the mother board so I hope you will be able to get yours running again soon.
Al brands offer 1 year warranty, don't think is a Dell issue, i have the same model, G3 an it has being working for 4 years like 8 hours a day non stop.
For a gaming laptop I might recommend the Asus REPUBLIC OF GAMERS G15 gaming laptop. The one I have. I’ve had it for almost a year now and still runs great 👍
I do love Asus laptops. Only issue I ever had with one is the power cord :).
@@MrGizmo211 yeah, i tried to charge using a USB-C cord that would work but because my computer uses a lot of power it wasn’t enough to charge and it just gave me an charging error message. So I always just use the charger cord that came with it.
are there any American Companies that Care about the consumers? Any Recommendations?
Yeah, I am with some of the other posters. I appreciate your personal experience coloring your view of DELL in general, but this can happen with any brand you get. It is a mass produced product and you were just unfortunate. Also, you should have gone with a 3 year warrantee, not just with a Dell, but any laptop brand you get. You mentioned Acer, you need to research their history with quality. Honestly you just seem to be lashing out because you got hit, it's understandable, but this is the normal risk when dealing with laptops, you are not alone. Any brand you choose to switch has a similar review or video as this one, the only thing you really can do is be smart and get the extend warrantee, none of them will honor beyond the length of the protection you chose to get. If you get the 1 year one that's on you.
(whispers) Is it "Acer" or "Asus"? Damn, it's like the whole "Iran/Iraq" thing...
Well, whichever it is, I have one of their early 2010's laptops. i3 I believe?
Wow, how embarrassing, I don't know it's CPU off the top of my head! Anyway...
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Edit: It's an Asus U56E. Decent laptop tbh, too bad it's "forgettable"
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Spec wise, as you would expect. Infact, it's still plenty good here in 2023 tbh.
What ISN'T good is the build quality. Snapped screw stalks anyone? How about rubberized plastic surfaces? Guaranteed to do that weird thing involving humidity and turn back into oil!
Thank you I’m replacing dell brand with MSI or asus instead and getting new Mac mini soon.
I buy nothing BUT Dell (I don't work for them either, but my company introduced me to my first Dell Latitude laptop in the early 2000's)... Always the best quality. Nothing cheesy. Never had an issue that couldn't be fixed. Their tech support is awesome. Never have to go through 10 layers of automated response to get to a human. One automated question and they route you to a level 1 support tech. I'm on my 3rd Dell laptop in 20 years. My wife is on her 2nd Dell as well. Bought my sister a Dell. Each one respectfully retired to the recycle bin. Latest Inspiron 16 5630 is awesome. What can I say. Sometimes shite happens and you get a lemon. Sorry for your bad experience.
Under some Consumer Law regimes, you would have, under law, an expectation of reasonable durability, particularly for expensive items, such as a laptop. We have this in Australia. Items such as your laptop which has failed just outside of warranty would be required to be repaired under warranty here in Australia. They will deny your claim initially, but you simply have to invoke the line "Under Australian consumer law, I have expectation of reasonable durability of an expensive item such as this." Good luck.
I had a dell 15" (can't remember the model) 7 years ago and it lasted for 4 years (had it repaired twice). I bought a dell XPS13 2 years ago (over US$2,000 in Asia) - have had problems non-stop. I have taken out a 3-year warranty so they will still repair it. It's just annoying that I have to keep calling them and they have to keep coming to replace the motherboard (it's been replaced twice in 1 year 3 months time).
Have you ever heared about so called: "Time Cookies"??? I have the same problem with a Dell G-5510 also Gaming Laptop, here in Europe we only have 56 Month Warantie on the Produkt, it died aprox. after 14 month.
So this was my first and last Device I bought from Dell! Greeting aand gratulation to your Video!
A 56 month warranty and it died after 14 months, but somehow that's crap. Seems legit.
I had the same motherboard issue. But it happened just after a week of purchase. It had premium support with it so I got it replaced for free.
Thank you, my company was going to order a huge lot amount of laptops from Dell for almost all desks and for training purposes and trainers. This showed me a lot that I must rethink before buying anything from Dell. Now i am opting for another company that proves to have a better opinion and better performance for a longer period.
Surely you are not telling us, based on one bad experience, not to buy a Dell laptop? That makes no sense. I have been using Dell laptops for 20 years and always recommend them to my clients. No complaints so far!
doesn't matter how it got messed up. You're right though bro. to not honor a warranty 2 weeks after 12 months is just terrible. I've had luck with Lenovo laptops. I hope your next one is a lot better. The Zephryus g14's 2021+ are really cool too if you can get one on sale
Same sh*t here. My $3500+ Dell Precision 7750 died a month after 3 years of manufacturer's warranty. Now I am facing $470 CAD + $52 shipping + taxes. And they Will put in refurbished|repaired MB. Dell crap. Cheaper to buy used MoBo off eBay and fix it myself.
i buy used Dell's all the time, matter of fact my parents are running two of them right now with upgraded m2 hard drive, bigger battery, new replacement keyboard for ascetics and upgraded to 16gb ram... they are two 5590 laptops.... these things are beasts. the HP laptops were a pain to work on. They wanted entire keyboard to be taken out just to replace hard drive.
I had a bad experience with Dell(overheating issues, battery bloating issues) , Hp(reformatted it 3 times even HP doesn’t know what’s wrong - can’t use the touchpad) and Toshiba(kept on giving blue screens after the 3rd year) - the only laptop that outlasted my sister’s relationships and my dad’s job changes and still made it to my graduation is my dad’s thinkpad and my Lenovo ideapad i got for college
consumer grade Dell's are terrible, however their workstations are a completely different story! i can confirm with my Dell Precision M6800 and it's a great laptop considering i'm not a fan of Dell but at least if there's something wrong, it can be easily be fixed unlike their consumer grade laptops especially their modern consumer grade stuff, but i would rather get a used workstation laptop from Dell if i wanted a laptop badly over a consumer grade laptops, i will say all consumer grade laptops are awful and Dell is no exception to issues with consumer grade laptops
@@blakedmc1989RaveHD the dell i had was a business one either a latitude or xps the battery was swole like a gym bro after a yr
@@williamng6441 yea i didn't settle for a Latitude or XPS but their Precision line from 2012-2014 was tanks
@@blakedmc1989RaveHD Dell Precision mobile workstations are the bomb too ... 7710-7720-7730 models! Built like a tank!
Yeeah! I made that mistake...once! Totally crapped the bed. Casing so soft you HAD to hold via 2 hands, once tried to move without and a chunk broke out. Looks like you dropped it from an airplane. Drive so bogged down taked about an hour to reboot. Trashed, DUDE! You're never getting another Dell!
I bought a dell G3 3590 and exactly after a year as soon as the warranty was over there was a problem with the hinges and during my usage I did realise the build quality of dell laptops are the worst, since then I preferred other brands over dell.
Yes right, everybody says: " Just one day after the warranty expired, just one day! " Yes, right.
mine too.... i think this "hinge" problem is common for this g3 series.
I guess you just ended up with a defective product. I bought a Dell Inspiron in 2012 and it is still working fine. I have also used other Dell laptops and they worked fine for me.
I will never buy a Dell Laptop again too. I was brand loyal up to now, but my XPS laptop motherboard died after 4 years, and to replace the motherboard is too costly. I hardly used it either.
Agreed. I have XPS and the soldering is no good. I put it in oven and cooked it and it again for a while and back to cannot boot again.
I see a lot of people in the comments praising Dell. Personally I only had bad experiences.
I have a DELL Inspiron 3520 that I've had for over a year and a half, running Windows 11, sometimes boot to Ubuntu. I haven't had any problems whatsoever. It's running just as well as the first day I used it. The only thing I'd consider a negative is that it didn't come with a big enough hard drive. But I have plenty of external storage, so it's not really an issue. Before this one, I had an HP dm4, which actually still runs fine when I use it. The brand I've owned most is HP, they were always long lasting and good. So far, this is my first Dell, and it's been working beautifully.
What's your hard drive storage?
@@chukwumajohnson01 I have a 1 Terabyte hard drive. I store many large media files because of work, but most of that goes in external hard drives.
I've got a pile of Dells that I've fixed and a small pile of broken ones that cannot be fixed. None were under warranty when I got them. Dell is a better than most brands. I only buy Dell, Lenovo, and HP, and for repairability and build quality, they're about even.
If you guys were closer to me I would have repaired the laptop for you. I have had a few Dell laptops in for repair over the past year. It doesn't need a new motherboard board. The part that needs replacing actually only costs like $2. Even Dell don't do component level repairs they just replace the board. You can be glad its not an Apply haha or they would have quoted you over $700 for the same repair
Figures - they replace it all instead of what’s needed
@@MrGizmo211 What part had to be replaced in your case?
What should have been repaired then?
@@MrGizmo211 you don't need to replace anything! I pretty sure! is not motherboard problem is software lag! (Bios Lag)
In my house we have 4 Dell laptops, one 10 years old, another 5 years old, another 4 years old and another 2 years old, they all work fine, without problems.
I have a Dell G3 that is now four years old; I believe it's from 2019. Surprisingly, it's still running smoothly despite heavy use, and I've never encountered any issues with it. Additionally, my Dell laptop from 2013 is still running well. Dell laptops seem to last, even when purchased at an affordable price. It's just bad luck I guess
Could you write a letter to the CEO (Michael Dell)? Sometimes, when you call, try to speak with the support team in the USA rather than overseas. Also, you can buy a motherboard and replace it yourself. Have you ever tried to reset the memories, remove the battery, boot the machine with one of the memories or the other memory, or try a different memory? What troubleshooting steps have you done? Chances are she dropped the computer, and something went out of sync. Dells are good computers. I worked for Dell Computers myself, repairing computers, and I can guarantee that all motherboards are tested and that the QC = Quality COntrol is pretty rigid.
My 2013 dell is still fighting with me till this year🔥
Another problem with Dell's is the heating problem.
LOL. I’ve bought 3 Dell laptops over the past 10 years. Each has lasted over 3 years, before I sold them and upgraded to the next. Keep in mind, they were all premium Dell XPS laptops, they are built like tanks. Since this is your first Del laptop, and a really cheap one at that, this issue seems like a one off. If you want extra warranty beyond a year you need to pay for it. You can’t expect coverage after the warranty the period. All of the other manufacturers - HP, Razer, Acer, Apple, etc. are ALL strict on their warranties, and won’t cover even if it’s a day over.
I bought a Dell XPS 13, 12th generation, a few months ago and then all of a sudden the battery crapped out on me and a couple of months later the CPU suddenly just got fried out of nowhere. I was and still am literally sick over it.
@@ravenbeaudine4252 call them up, get them to send you a replacement under warranty.
I've been the IT manager for an engineering and manufacturing company for 18 years. We run an exclusively Dell shop and I have Dell PCs from 2010 that are still running day to day, with Windows 11 Version 23H2 on them, and run like a champ! I'm currently using a Dell Precision T5500 Workstation from 2010 with dual processors and 36GB of RAM and it has been my daily computer for YEARS. Dell machines, especially the Latitude Laptops, and the Precision workstations are way overbuilt, and seem to last for many years in daily use.
Could you please tell if it is worth to buy dell inspiron 15 amd ryzen 3 if your on a really tight budget ? It is just meant for basic websurfing and ms office use😅
I had the same issue with Dell Latitude 5420, the keyboard would light up and the screen wouldn’t turn on
I sold this 💻 4 mounth ago😂😂😂😂
One of the main symptoms of the GPU going faulty is not seeing anything on your screen and everything else lights up! You should ALWAYS search for model reviews instead of knocking down a brand because it failed and KIDS abuse and misuse laptops all of the time! The symptom you are noting can happen to any brand of laptops including Mac's which have similar issues with the 2012 & Early 2013 A1398 models.
so i have owned a dell laptop from 2016 and i've used it almost everyday until 2020 and then i was using it on and off when i got a macbook still works fine also most laptops by dell now have a 2 year warranty.
In my opinion the issue is that the words 'gaming' and 'laptop' are incomatible. Think of the power and heat involved and why we have gaming PC's in huge cases with massive heat sinks and fans all over the place to get the heat out. That is not possible in a laptop case with little 'breathing' space. The heat removal is always going to be a compromise and with heat comes stress and ultimate premature failure. Quite simply, don't buy a gaming laptop full stop. If you want to game, get a proper well designed PC to get that heat out and you have the bonus of being able to upgrade components as time passes. Non gaming Dell laptops are I believe still good quality machines built to last, but as an IT technician and computer fixer, I am leaning towards Acer these days. Never buy a commercial HP. I have a Dell laptop which has battery life issues in spite of my changing the battery recently and updating all drivers. A customer with a Dell laptop has a keyboard where the 'E' has stopped working and to change the keyboard is a complete strip down...that's really bad design. I am now likely to buy Acer in the future and I am steering my customers that way now. It is rare that an Acer comes my way for repair and the only reason so far is worn mechanical hard drives which is the fault of that ailing, old technology rather than the fault of Acer.
My 1st desktop was a Dell, I had nothing but issues from day 1, during the first 4 months, I was on the phone with tech support EVERY night. They made me do a complete diagnostic, NOT once, but twice... that's 12 hours each time the computer runs & you cannot get online. And then sometimes I'd call in for help & they would pick up the phone & put me back into a loop waiting for someone else to pick up. After the 4th month, I got so fed up, I called & said I'm done with it & I wanted to send it back, & they said, "you can't it's been more than 3 months". It didn't matter that I had problems from day 1, they didn't care, PLUS the fact that I didn't purchase the 3-year plan. I worked with a guy that has a computer business on the side. He took the tower home & apart he called me back to let me know the reason why I was having trouble. It seems the idiot that put it together, bent a prong when installing the hard drive. I would NEVER buy another Dell & I ALWAYS make sure to tell other people. Then I bought a laptop, a Sony Vaio, LOVED it... so sad Sony doesn't make laptops anymore. Now I have an ASUS & haven't had any problems with it.
So better asus than dell ya..
I've had numerous dell laptops over the years and my Latitude E6420 still works and runs perfectly after getting the hard drive damaged 3 times (was not replaced) and dropping it. Not a single problem in terms of build quality and performance (other than the hard drive being outdated).
I can't say I agree. Everyone buys a faulty tech product from time to time, and out of the millions of units produced, you're bound to get a bad batch here and there. Take a look at your workplace, your school, anywhere really, what do they have? It will likely be a Dell product. Dell and HP are the highest grossing PC sellers in the US, with Dell on top. On average, most people are satisfied with their Dell purchase
Yes true! Even BMW, Merc, there bound to be one that gives bad customer experience. Although I would expect that large and well known companies which espouse quality products and service should at least replace the motherboard or something for this guy.
I have a Dell laptop since 2014. Still
working just a bit slow, needs cleaning but I'm ready for an upgrade. I love Dell
I am currently looking for a used Dell Latitude to buy to finish my dissertation with. My 2nd 17-inch HP in a row has broken the same right hinge just from regular opening and closing. I used a Dell Latitude 5490 at work for 3 years with no issues. All my friends that own Dell Latitudes have nothing but praise for them.
Dell is the worst laptop brands out there, BTW I also use dell for the past 1 year , I have serviced it over 5 times. Mostly power issue.
I am so sorry you experienced this. Being that the laptop is out of warranty, Dell does not have to do anything for you. This applies to any company you purchase a product from where a warranty is involved. Once the warranty has expired, the consumer is on their own. As a pc technician, I personally do not deal with warranties. I just fix it myself if the parts are available.
Dell as a product coming from an IT support background has Never let me down. I have however wanted to 👊 some HP products. 😆
Only have one way to HP produts, stay away from them!
@@Stê-vinn I recall a "Best Buy" type HP Laptop__Win8 Series where the darn Mainboard required removal to change RAM. L😝L
@@dougfredricks2017 My sister bought an HP printer that doesn't print in red. 🤡
I have a dell inspiron 1545 laptop , I bought it in 2010, and it still works, I even upgraded it myself.
She just didnt think about the heat…… i always say…. Get a cooling pad before your laptop gets delivered
I’ve seen this so many times… its not a problem with the laptop….
Great suggestion
ALL MY HP LAPTOPS DIED IN 4 YEARS MY DELL AT 10 YEARS IS STILL IN TOP SHAPE AND UPGRADED!!
Old dells are great(ish). I bought a used dell e5570 for a daily and its great for $200.
It has the I7 6820HQ and the AMD R7 M370, the best specs for this model.
It just heats up as I haven't had time to change the paste.
Reliable thing this is, sadly Dell nowadays are not as great anymore.