2014 Jeep Cherokee Limited - Power Liftgate Failure and Solution
ฝัง
- เผยแพร่เมื่อ 4 ก.พ. 2018
- This problem has been happening since our first few months of ownership almost 4 years ago, and Chrysler has been unable to resolve it after many attempts. Now they want to charge us money to continue to fail to diagnose it.
The issue is intermittent, and can be very dangerous as it prevents the entire car from locking. Essentially, the liftgate fails to open/close, and the car fails to lock.
The solution is to pull the fuse F50 and put it back in. Keeping a pair of pliers in the glove box is helpful. The little plastic fuse puller doesn't work well.
Our lane guidance system, automatic high beams sensor, automatic daytime runners, and high beam lights have also stopped working over the years, and no solution has been found as of yet.
I had just dropped my car at the dealership to get my liftgate repaired. While waiting i found your video and decided to cancel my service appointment to try your method first. You saved me a $125 diagnostic fee and the headache of dealing with a dealership. Thank you!!!!
Happy to help! Wow this video has been getting a lot of attention, I can't believe what a pervasive problem this is for Jeep. Unfortunately my solution isn't a permanent fix, it may still happen again and likely will. But Jeep also can't seem to fix it permanently for some reason.
Curtis Priest that’s insane! Hopefully it won’t get worse than having to reset the fuse every now and again.
It happens about once every few months for us and this solution has continued to work fortunately. Our lane guidance and auto high-beams have also stopped working, but so far I've not discovered a solution for that. Luckily those aren't severe issues. My headlight did all die on me after only 3 years - we had them replaced, but that was definitely odd. Chrysler blamed it on water getting into the housing and then freezing, but we park the vehicle underground so I can't imagine that would be the case. Overall I have learned my lesson not to buy a 1st year vehicle.
Sadly I’m having this issue again and 30 minutes of trying the fuse without a fix. The power lift gate works but won’t latch. Have you had any experience with replacing the fuse?
@@sarahrshelton I have switched the fuses around with other ones as well. Luckily that always resolves the issue for me.
Thank you Curtis!!! I have been struggling with this issue for years and after making my 4th appointment for tomorrow with the dealership to fix this issue I ran across your video and was able to easily fix it myself and cancel the appointment, which was pretty good for a 67 year old grandma. The last time the dealership fixed this about six months ago, they replaced the locking mechanism and battery leaving me with a bill well over $600, so I was pretty irritated about having to go back in for the same problem. Thanks for giving me my day back tomorrow!
😲😲😲
Curtis you are a Great man!
I am Italian and I bought a 2014 jeep Cherokee in Germany.
Had numerous problems with the rear hatch that sometimes wouldn't close, exactly as described in your video.
I was ready to go to the workshop to have the mechanism changed... and luckily I saw your post and I could fix the problem by myself in just a few minutes.
Thanks again for your support !!!
Alessandro
My liftgate latch was stuck on the closed position and it would not close. I pulled the fuse as you did here and, voila, it reset it and it closed. Thanks for the tip it was a life saver. Waaaay better than taking it to the dealer.
...my daughter just came home from shopping, told me "Daddy, my rear lift gate won't latch...it was working when I left the store." Found this video...had my doubts that this would work...pull and replace the fuse...? Don't fuses "blow" and have to be replaced...? But I did what this video suggested...and sure as shirt...the lift gate opened and closed again! But it still wouldn't latch...went back and pulled the fuse again...locked and unlocked the doors with the remote fob, pushed down on the rear hatch, and heard it latch! Used the fob to open and close it again, and it latched! Put the cover back on the fuse box, closed the hood...I'm having a beer! Thanks!!
What a thoughtful way of making life less stressful Curtis. Your 'video' worked for me. Bill
Thank you so much. I didn't even know this was an error that could happen until my trunk wouldn't open. I was very worried it would cost me a significant amount of money to fix. But with this I was able to fix the issue myself in under 5 minutes. Thanks again! :)
I just used your video to fix the same problem on my 2016 jeep....worked like a charm the first time...thanks a million!
“Curtis your the man” nailed it, fixed it, you are a life saver.
Tom from Toronto
Thank you. Mine is nearly 5 years old and has only just done this but am glad you took the time to show how to fix the problem.
Thanks Curtis!!! Good video - right to the point and even shows the possible need for patience/retries.
I've had this happen to my 2015 Cherokee several times over the years and was able to fidget with the latch using a screw driver to get it working again. But this time, NO LUCK. I imagine the program gets out of sync/confused. Pulling the fuse might just reboot the routine enabling it to eventually get back in sync with the gate and latch positions.
Here's what floors me: There are many Jeep engineers driving these Cherokees that probably have had the same problem. I would think they would figure it out and broadcast the fix to the dealerships. Instead we have people spending many $100's of dollars at dealerships unnecessarily. I still love my Jeep Cherokee even though I have one of the funky transmissions.
Thank goodness for TH-cam and guys like you that take the time to share fixes.
It does astonish me that Jeep engineers themselves, whom as you accurately mention, many of which must actually be driving this vehicle, haven't yet been able to come up with an effective solution for this.
Thank you for posting this!!! My powerlift wasn’t responding and this worked beautifully. A serious two glorified thumbs up to you!
Nice fix. I can see your car is the victim of endless road salting in Ontario.
We have the world’s largest salt mine for a reason.
This worked on my 2015 Cherokee Trailhawk just as directed. Thank you very much!
I just had this happen to my 2015 Jeep Cherokee. It had happened before but resolved itself in an hour. I had just used it leaving the grocery store. When I pulled in the driveway it would not work. Tried looking for the fuse puller but there isn’t one. I was going to take it to the dealer in the a.m. but decided to Google the problem and Lo and behold your video popped up. I grabbed my needle nose and gave it a try. Well guess what it worked 1st try. I thank you very much for your tutorial video.👍
Thanks for posting this. Very helpful when it happened to me 50 miles from home & a carload of stuff that could fall out.
Thank you so much....I can’t believe I fixed it myself. I was waiting for my son and had to drive back home. I figured I will check online to see if anyone posted something about it. I still can’t believe I did it 😃
Thank you for posting this video! Proud to say, I did it myself!
Thank you so much!! I’ve done this twice. Works every time I keep a pair of needle nose pliers in the car just for this
Nailed it bro. Helped me get my wife’s jeep sorted out while she was working out at the rec center
Worked great to fix my power lift gate. Thank you very much!
Thanks so much for this video! We have had this problem and you are the 9nly help we've found. I even show it to the repair guys and that's how it gets fixed.
TH-cam has it all this happened to me today saw your video and I fixed it myself. Awesome!
I just bought my Jeep a year ago. I'm just now starting to have problems with my liftgate. I'm glad I came across your video. You are a lifesaver.
Thank you. Just happened night before a trip and this had me fixed in 5 min from problem.
Great video. Saved me a lot of time and hassle...many thanks!
Thanks for posting this video, it worked first time !!
Hurray for you and TH-cam! Saved me precious time and money once again!!
Thank you Curtis...Saved some money with your video...2016 Jeep Cherokee limited...You are the man...Thanks again.
Happy to help, thank you for the comment!
Fantastic! You have helped yet another with your video. Bravo Sir! And thank you!
Thank you, thank you, thank you mate!!!!!!! Love TH-cam for such great people like you!!!
Thank you Curtis!! Helped me with a wacky tailgate and light combo that was not working!!!
Worked great! It took a few tries, but fortunately so did yours, so we kept at it until it worked. Thank you!!!
Are you saying You had to repeat the process a few times because it didn't work doing it the first couple of times?
Thanks, this has happened a few times to me. Usually just muck with it till it starts working. This is much better! worked first time!
Thank you for you help....I just left the dealer for my 2016 jeep Cherokee latitude and this is a $1000 fix...I was told the motor for that back latch needs to be replaced and because its electrical it's not covered under the extended warranty...what a RIP off
Solution Confirmed for my '15 Cherokee Trailhawk. Took mine in this morning to dealership for recall updates and while in their shop the tailgate locked and stopped operating. They claimed no responsibility but would be able to fix it with diagnostics and careful labor to pry it open. Sounded sketch so I went home and found your video. It seems the system update for the recall messed up the liftgate thus requiring the simple reset.
Thank you for posting this! I really appreciate it!
Great video! Worked like a charm.
Thank you I did what you showed and it worked first time!
Thanks a ton for this video!!! It helped me 1st time also & saved me worry & 💰! Thanks again!!!!!
Thank you! I used this to fix the same issue on my daughter’s Jeep Cherokee.
Wow, awesome video - worked like a charm! Thank you so much!
Thanks for sharing.it was really useful.I appreciate it.well done
Thanks for saving my morning!
Perfect video. Thanks for your help
Man you saved my money, greetings from Mexico
I'm going to try this tomorrow. Thank you! I'll let you know if it works. Fingers crossed 🤞
Quick fix, thanks for the insights!
Jeep has just made a re-call (49A/NHYSA 23V-338) on this liftgate (shorts out) June 2023
Hello Curis. I ran into this issue today and since I know about the goings on at the dealership I was very hesitant call them for an appointment. The last time I went to them they told me that it would cost me about 1600 to replace and with the man hours included. Well I found the Mopar replacement lock on Amazon for $98 and my mechanic charged me $35 to install (15min). For some reason I ran into a problem but I'm going to try what you recommended. Thank you again!!!!
Thank you. Just happened to me and this was just the trick.
Thanks. The fuse trick worked.
Thank you. Very easy fix.
Bro... you changed my life tonight! #lifesaver
haha thanks, glad to help :)
Thanks! it worked for me, cheers buddy!
It totally worked. Thanks!!!
Thank you ! Literally just fixed it with your vid! Ps; haven’t read through the comments so not sure if anyone mentioned it, but all cars come with a fuse puller, I had a little chuckle when you mentioned the pliers and I could literally see the fuse puller in the shot! 😂 Thanks again my man!
Glad to help! And haha ya, someone else has mentioned the fuse puller, but unfortunately mine don't work - they just completely fail to grip the fuse and they pop off. I was once left without my pliers in the glovebox when this happened, and I gave up trying to use the fuse puller and managed to just use my fingers after a bit of struggle and some torn skin. I definitely recommend keeping a pair of pliers in the vehicle just in case.
Curtis Priest Hahaha. Whatever works!!. I drove back from Ikea today with my 10year old in the back seat terrified the tail gate was gonna fly open!! 😂 It’s done it a few times and I thought “no more!!!, Let’s search up a vid on how to solve this!!” Thanks again, greetings from Australia. 👍🏼
Hello. Can you share where the fuse puller is located. I want to try Curtis' remedy tomorrow Jan 2, 2024.
@@EncielMcx2005 Look in the lower centre of the fuse box. It’s a little plastic tong/plier type of thing.
Worked on my 2015 Cherokee. The tailgate would not latch, but with the interior trim removed I could see the motor trying to close the latch. After pulling and returning the fuse, it took several attempts to close it by hand/lock the doors, but now it latches. The dealer wanted to replace the motor/latch.
You can't trust electrons.
Thanks, that got me out of a jam.
Thank you, it worked!
You are the man Curtis! Thanks!
Thank you my friend, glad to help!
@@CurtisPriest I have only had to do it twice and showed my wife just in case she has any issues and I am not around.
Thank you!
thank from FRANCE
Yo I’ve come back to this video 3 times. Thank you so much! Why does this happen???? I thought it was from someone trying to close it manually but it’s happened without that happening. Same Jeep sport model
It seems totally random to me, I cannot find a pattern.
ty excellent video! I had to do the safe with mine!! lifesaver!! ty!! 100---100
THANK YOU!
Yep, that worked. Brilliant. Thanks
Great video mate, unfortunately ive got no response from my button at all. I think mine may be a bigger issue 😢. I had my fingers crossed. Good to know its not just me.
Thanks for posting this. My 2016 Cherokee just today did this with the hatch not responding. I pulled the fuse and replaced it, and it does open/shut but still won't latch after many tries. I pulled the fuse again and waited even several minutes, but still won't latch. I'm going to try to get a new fuse to see if that helps. It was a big help to see what you did.
Did replacing the fuse eventually bring the lock back?
@@CurtisPriest Here's what happened: after replacing the fuse, I had same result (opens/closes but doesn't latch). I ended up making an appointment with a local dealer. I used bungie cords to keep the hatch closed. So during that time I did not use the hatch. After about 4 days my wife takes the Jeep to the dealer. They remove the bungie cords, push the button and IT LOCKS. Cost me about $80 just for them to "look at it".
Funny you should ask at this time, because just 3 days ago, same thing happens. It won't open at all. I pull the fuse/put it back in, it then opens/closes but doesn't lock. My wife goes into the garage the next day, hits the button and it locks. For some reason it takes time to re-sync.
@@choppinblock3179 ya the locking system is definitely delayed, but I've never seen it THAT delayed wow. This issue happened to my wife once when she arrived home and it wouldn't lock, and she forgot to mention it to me until the next day, and when I went to go pull the fuse to fix it I realized that the battery was dead because the rear dome light was staying on because the lock didn't engage 🤦♂️
Thank you
Thanks it helps me...
I have just the opposite problem. Mine won't unlock or open. I tried doing what you said but nothing happens. The fuse is good because I replaced it with a new one just to make sure. I have tried several times to do what you did and nothing. But liked the video.
FYI there is a recal for the liftgate contorler catching fire, So if your having this issue i would check to see if your VIN is one that is part of the recal.
Insane that they won't fix this. I'll never buy a Jeep again
Late to the party but thank you for posting this. I would lose my mind everytime this would happen in the most inconvenient moments!
I’m having this issue but I don’t have a button like you do. Ive only ever opened my trunk by lifting it myself from the back. I can hear it clip when I try to open the trunk but it won’t budge
I was just about to try this on my 2014 KL but after a few starts and turning off the engine, it started to work lock and open the lift gate again. It would be nice to have a manual override or some other option.
Thanks it worked,but I guess is time to get another car instead guessing with other problems in the future
Thanks!
thanks for the tip
My pleasure, glad I posted this video!
ours has been bixed like 10x and still doing it 7 years :( ill watch the vid now cheers, cool i hope that works we have had to get the part replaced many times (wonder if thats actuaslly what they done) Thank you see how i go whe wife gets home ox peace
Thank you! Also scary to see this video has 14,000 views lol
lol 54k views now. Wow!
130k views now!! I'll never buy another jeep@@CurtisPriest
@An-Engineered-Journey you're not the only one www.motorbiscuit.com/jeep-sales-bad-ceo-fired-buyer-discounts-coming/
I can open my either. But I dont think its a fuse. I think cause it doent have the power actuator at all......lol........Im looking for a kit to see if I can add it to mine. Any suggestions?
Good had happened to me enough times I marked the fuse work a permanent marker so I can find it faster
The fabric band of a tote bag got caught in the lock and I had to crawl through the back and cut the handle to get the bag out but the lift gate still won't open. Do you think this trick might work or do you have any other ideas?
I own a 2014 grand cherokee limited the liftback opens and closes with the pass key but, not with the handle any more. can some help me before going to the jeep dealer
my 2018 cherokee trailhawk had been getting squirrelly and now it never wants to open. it opens a few inches then shuts and locks. i tried this trick and it didn't work. the struts seem fine. idk what to do
has anyone updated their headlights? This is my biggest issue.
In mines the tailgate dont hit unlock any help?
Thanks, I tried this but it clicks and then closes but will not lock. It's driving me nuts, any ideas?
Mine Dosent open at all or even make the clicking noise any help
Looking to buy one and the rear hatch opens but doesn’t close
Please I do t have a latch on inside by gas latch
mine opens n closes in 1 second, like its activation the close cycle right way, fuse didnt work....?
Another fix ......thanks! Don't suppose you've had problems with the passive driver side door entry ? Car locks/unlocks on the remote but not off the door handle button nor unlocks from touch sensor... passenger side ok. Thanks.
Not that I know of, sorry!. Did you get it sorted?
I tried this and it still wont latch. Do l need to buy a new fuse?
My actuator just seems to dry hump the car while trying to latch. give it 3 trys and then stops. It appears the motor is working, but the component that latches and locks isn't closing enough when it engages the u shaped metal piece that is on the truck of the jeep 2017 grand cherokee.
The Grand Cherokee is likely different than the Cherokee
@@CurtisPriest I'm sure it is. The research I have seen is the 2014-2018 Cherokees of both grand and inferior have experienced the problem where the motor works, the switches are transmitting current, and the structural fraiming is intact. The fuse has been pulled, returned, and the battery negative has been removed for 30 minutes. Still no fix. I have a lease due in to be turned in 7 days and don't want to have to pay for them to see a flopping hatch when I pull up. I want to figure out how to get it to latch shut, while the plastic interior cover is secured, so that it might as well be their problem when I drop it off. The cherry on top of the ice cream was that the problem started happening 2 weeks into a lease extension. However, the warranty only covered three years, so even though we extended the lease, the warranty wasn't extended. yuck.
My 2016 Trailhawk does not have a fuse in the F50 slot. There was no loose fuse in the fuse compartment so I assume it never did. I suddenly have no power to the lift gate at all and of course it won't lock either.
Maybe try putting one of the other fuses in F50 and see if that fixes it? Are you sure you're looking at the right spot? It doesn't exactly line up with the way the diagram is drawn.
@@CurtisPriest thanks so much! I think I was looking at the right slot but I tried just removing a reinserting each fus in that column and it worked!!!!
I'm having a similar issue, I can push my liftgate button and it makes the sounds as if it were opening and it starts to open but closes once its opened a few inches only. It locks normally but wont open all the way and when I physically open it all the way myself, the button wont close it automatically. I have to physically bring the liftgate down. I have changed the fuse today and even sprayed some Penetrant in the locking mechanism in hopes of cleaning it up a bit. Still didnt work. Any recommendations? It stopped working right after someone crashed into my parked vehicle on the street. Insurance company refused to fix it because I couldn't prove it stopped working BECAUSE of the accident.
If it was caused by the accident then I'm afraid I'm not sure what the issue could be. It sounds a bit different than the issue I had, because I couldn't even get it to lock when manually closing the liftgate. A wire could have broken lose between the lift gate and the dashboard perhaps? Or maybe there's a short (which is actually the suspected issue for the core problem in general, and the reason Chrysler has been unable to fix it for real).
Instead of using metal pliers in your Cherokee's electrical fuse box, why don't you use the white plastic fuse puller tool that is located in the lower left of the fuse box?
Thanks! I haven't noticed that tool. I'll have to check for it next time. My pliers do have rubber grips though at least.
I thought the same. But, I could not get the fuse puller to grab fuse F50. So after many tries, even using both ends of the puller, I resorted to Curtis' needle nose pliers approach.