Excellent video! I need to save and watch a few more times to help me set up my product map and learn which features are most helpful on computer version and on app. Thanks for sharing.
Excellent well put together video !! I’m moving from eport readers to Nyax readers - their customer support is currently much better - Please post more videos of starting from scratch on your mobil device set up !! You do awesome, easy to follow videos!! Thank you !!
Thanks for the kind words! I really appreciate that. I’ve only got 4 decides currently but hope to expand slowly. I plan to post various content as opportunities arise..
@@WesleyAllenNC thanks for that advice we try anything Monday we Kraft messsge told them we a new customer they never call us at our business we even left email I try try again Monday morning
Wes! - love all your great info and insight!! - My question is..at the end of the month when I do my reports, If I buy a case of coke (can) and they come to be $0.46 a can, and I sell them for $0.75 that is a diff. of $0.29 - is there a report that would tally all that up for me? Or do I need to go thru my daily sales and add each sale - multiply by how many I had for the month..which is quite time consuming!! lol
Thank you so much for the video and the explanation. Please can you share how do you get the 'On Hand' values of the item on your app? Is it dynamically updated after every purchase from the vending machine? I understand that the 'Par' value is based on the rings of the coil, and you can set it based on coil that you have.
To reset the cash box amount shown. Hold down the red money bag 💰symbol on the telemetry device that’s hooked up to your NAYAX card reader… the machine should know what’s in the coin mechs after you load it up if you go to the settings of your machine from the control board and load the money in from the coin slot on the front of the machine.. check your Machines owner manual for details
Hi so I saw the video before this one where you set up a brand new machine. So the course of action be get the MDB codes first then go into the app and name/ price the items? In the product map automatically pops up all the codes? Thanks for the info
Great information, Great breakdown of how the program works. 1 question though. I see that it shows the number of items sold. Is it showing all items sold from the card reader or all items sold from all payment options, like coins and bills as well?
It will show all items sold. The card reader tracks cash and card payments. But if you look at the “recent sales” section in the app, it will tell you what type of card was used, when, and even the last 4 digits of the card. If it was cash it just shows a little fake money symbol..
Awesome vids love the channel! Is Nayax the payment processor too? Do they deposit the funds directly in your bank account? Looking to get a machine with a CC reader but having a tough time finding that answer. Thanks for all the help!
Hey! Sorry for the delay.. Nayax does process the payments and they also deposit the fund directly into your bank account each Friday. I hope this helps! Also promo code "Asheville7" will get you 7% off any future NAYAX device orders through their website. Good luck with your vending!
Hello and thanks for the video. My question is coming from the nayax cashless side. How do we access the money from customers purchasing items with cards ? The cash is already there. But how do we get the credit card sales sent to business account? If I’m making sense. Lol thanks
You’ll have to have a bank account to have your credit card funds sent to. (I always suggest opening a separate business account.) Then when you call NAYAX to setup service with them (they charge 9.99 monthly on each device for this service) You Will let them know what account to have weekly deposits sent to.
Hey ? Great video do you know how to have the credit card charge the extra .10 cents seem to chage it on the product map but for some reason it's not charging the credit cards the extra .10 cents so we can have it cover the fees obviously there is no charge on cash sales but we want to figure out how to add it but it just does not seem that just putting the amount under cc is working any help would be awesome..thanks
Good question. So you will need to contact NAYAX support and request to have 2-tier pricing activated on your accounts. This will allow them to charge the extra 10 cents per transaction. They also sell small stickers that act as a disclaimer for your customers stating that “prices displayed reflect a 10 cent cash discount”
Hi, thank you for the video. I did the test vend in a few items to find the MDB code but didn’t find them in the app. Where do I see the test vend items? Can I see on the app or only in the website? Thanks a lot.
Do you have the full NAYAX access? You have to pay like 9.99 per month on the decide to get access to product tracking. On the app, click the three dots on the lower right, then click last sales, it should show up in the last sales area
Great video! Could you possibly tell me how I get my machine ready to take cards? This is my first time setting up a reader and mine is just reading “cash only” it is showing up in my portal so I know it is connected but I think I’m missing something
Have you already registered your card reader with NAYAX? I’m guessing so if it’s in your portal. Also, does your machine have coins in the cassette for change? What about wireless connection, is it weak?
We currently have 4 machines also. This has been an extremely useful video as our setup was less than assisting. Would you by chance have run across any issues where your reader starts reading in different languages?? I've had to reset one machine 4x in last couple days.
I’m glad it helped! But no I haven’t personally ran across any issues with languages on any of my devices. If it continues to be a problem I would suggest calling NAYAX directly for tech support. Also, here’s a promo code for 7% off any and all NAYAX devices that you may ever need to purchase in the future! “Asheville7”
@@toryedwards2878 Call this number: (410) 666-3800 and use prompt 2 for technical support. Then when is asks if you’d like to save your place in the queue for a call-back, select that option. They always call back and it’ll save you some time waiting on hold..
I have a machine that dispenses only one product and I have to use mdb level 3.. But I'm not able to configure the reader to accept payment from the machine I don't know what all settings are required on my nayax... their customer support is so pathetic.. How do you set the reader to select only one payment that is given to it from the machine
As long as your machine is MDB compatible your good to go. And yes it keeps track of cash/cards both together and separately. Daily, weekly, monthly, and yearly on the app and computer. You can visit each machine individually or look at them as a whole If you have multiple NAYAX decides connected
I’m not sure what Sterling is exactly. As long as your machine is MDB compatible and you have access to Verizon or AT&T cell phone signal your good. Keep in mind that each NAYAX unit is either Verizon or AT&T comparable. There’s a chip inside each one
You’ll want to call NAYAX and see about having 2-tier pricing activated. (I’m pretty sure that’s what it’s called) so an extra .10 is added to the total fee for card transaction
Thanks for the video. I’ve filed up all my forms, Nayax invited me to the nayax website I logged in and my machine is not connected. Is this something they’re supposed to connect? Sadly they’re not replying for a week now regarding this issue. Sad it’s taking so long :/
Yes I'm sorry as well. It seems their customer support has been lacking lately from what I'm seeing in the comments. Were they able to get you sorted out?
I don't know off the top of my head. From what I can recall, multivend was an option that could be activated in the vending machine settings. Otherwise you may need to contact NAYAX to enable multivend..
Once you set the “par level” which is how many items fit into each spiral, the on-hand inventory will reduce with each purchase. Then when you go to refill, you will need to adjust each one up to the proper level. What I normally do is pack my bins for each machine the night before, and adjust the levels for each item up as I place snacks into the box..
@@WesleyAllenNC thank you. I will have to play around with it a bit more. As it doesn't drop down automatically. It would be a huge bonus if it did. Especially when it comes to restocking.
You have to have the 9.99 per month plan instead of the 7.99 plan. The 2 extra dollars adds in the product tracking option. You’ll have to call NAYAX and upgrade your plan
I have a couple of other videos on getting the “MDB” codes for each spiral. You’ll have to get those and then enter it into your NAYAX account for that particular machine
I’m not 100% certain, but I think there is an option to select custom date ranges. You might be better off calling NAYAX technical support for a better answer. Also, you can use coupon code “Asheville7” for 7% off any and all future NAYAX devices! Good luck with business
You will need to Contact NAYAX directly to set-up a new account with them. (There are some forms to sign along with you providing what bank account you want the monies to deposit into.)
Hi there, could you help me please, when we see a transaction but do not see that the quantity of goods is decreasing, should it automatically work? what do I need to do in the settings to see that the product is decreasing Thanks
As long as everything is setup, it should show inventory decreasing.. are all of your spirals matched up perfectly on the app via MDB codes? If not it may have decreased inventory in another spiral instead..
There are 2 tiers of the NAYAX app. You have to elect the 9.99 option with them to get product tracking.. it’s kind of like an upgraded package with them. You will likely have to call and request access
(410) 666-3800 this is their main number. You have to have them setup an account so you can receive payments. Then each card reader You add will need to go through them or have them setup the new account
Would you happen to know how to delete a machine from Nayax? One once accidentally made and I cannot find the section to remove it. Of course Nayax has horrible customer service.
@@BobbyMercado-ju3zy sorry for the super late reply. That I’m honestly unsure of. It’s been a month since your comment, we’re you able to get it sorted out?
Yes. It’s 9.99 per month for each device. You also pay a small transaction fee for each swipe. But, you can opt in for 2-tier pricing which adds .10 cents to each card swipe. This covers your transaction fees plus a little bit extra. If you get enough business in a month, that little bit extra could end up covering your monthly fee for the decide also. (Or at least reduce the amount owed for the month) PS: Promo code “Asheville7” will get you 7% off any and all future NAYAX purchases on their website.
You have to make it. On the website (from a computer) go to operations - machines - then click the blue search button near the top - then click on your machine - then click products map.. that’s where you’ll input your MDB codes and name your products. I’ll try to take a screen recording today and post a short video on this so that you’ll know your in the right place
I just called the other day and the ones I’ve been using in the videos are back ordered. They have a newer version called the VPOS touch with is an all in one unit (no telemetry device needed) and it’s $300. Which is about what I was paying for the ones I have already
@@WesleyAllenNC thanks for your very quick reply, setting up Nayax has been a challenge your easy videos finally let me understand a bit more. So each new serial number of the payment card has to be set by them, I can’t add it if I have the main account set up
@@joannacyzman2368 Getting started is the only hard part. I always recommend buying devices directly from NAYAX so they come pre-activated to speak. If your device was used, or purchased elsewhere, you will need to contact NAYAX to activate it via the serial number. Each device is also pre-loaded with either Verizon or AT&T service. Something else to be aware of if not purchasing directly from NAYAX
@@WesleyAllenNC Thanks for getting back to me, I am Canadian and the machines that i purchased were new but already came with the Nayax machine. And it has been hell dealing with Nayax but everyone says once you get started its easy. So if they came with the machines, then individually need to register them with Nayax? Only one machine is so far showing up on my dashboard.
@@Bradster006 when i call I always press option 2 for tech support, then 2 again to request a call back. I’ve always gotten a call-back, but sometimes it takes about 30 mins
I’ve never really gotten it to work on the App. Anytime I need to make changes I have to use the website from a computer or laptop. I have a short video showing how to do this..
@@WesleyAllenNC How do I set up service with them? I purchased the vending machine from the vender new with the card reader pre installed however when I go to the Nayax website I can not find anywhere on there to create a new account.
@Wesley_Allen_NC we are having trouble connecting our bank account. Nayax has been collecting payments for two months and it is not going into our business account. We have reached out but haven't heard anything from them. Any advice?
Sorry for the delay. I would call their customer service line, and when prompted, make the selection for a call back. Once they call back just let them know what’s going on. I’m unsure myself as I haven’t had that issue. I really hope that it gets resolved!
Excellent video! I need to save and watch a few more times to help me set up my product map and learn which features are most helpful on computer version and on app. Thanks for sharing.
Great vid. Thanks for the help. Maybe next vid do some more explaining on MDB codes? Again, thanks for the help
Hey I want to thank you for all of this information. I'm brand new to the business and I had no idea about this system.
Thanks for the vid. Could you explain in the next video how to connect Nayax terminals to vendingmetrics?
Value added video. Thank you Wesley
Excellent well put together video !!
I’m moving from eport readers to Nyax readers - their customer support is currently much better -
Please post more videos of starting from scratch on your mobil device set up !! You do awesome, easy to follow videos!! Thank you !!
Thanks for the kind words! I really appreciate that. I’ve only got 4 decides currently but hope
to expand slowly. I plan to post various content as opportunities arise..
@@WesleyAllenNC thanks for that advice we try anything Monday we Kraft messsge told them we a new customer they never call us at our business we even left email I try try again Monday morning
@@Bradster006 I believe they are open until noon on Saturdays
Helpful Video. Thanks!
Wes! - love all your great info and insight!! - My question is..at the end of the month when I do my reports, If I buy a case of coke (can) and they come to be $0.46 a can, and I sell them for $0.75 that is a diff. of $0.29 - is there a report that would tally all that up for me? Or do I need to go thru my daily sales and add each sale - multiply by how many I had for the month..which is quite time consuming!! lol
Thank you so much for the video and the explanation. Please can you share how do you get the 'On Hand' values of the item on your app? Is it dynamically updated after every purchase from the vending machine?
I understand that the 'Par' value is based on the rings of the coil, and you can set it based on coil that you have.
Thank you for posting this.
This is super helpful - thank you! My question is how do I set the amount of cash in the coin mechs and reset the amount it says is in the cash box?
To reset the cash box amount shown. Hold down the red money bag 💰symbol on the telemetry device that’s hooked up to your NAYAX card reader… the machine should know what’s in the coin mechs after you load it up if you go to the settings of your machine from the control board and load the money in from the coin slot on the front of the machine.. check your Machines owner manual for details
very helpful video, thank you!!! Is there a way to mark down purchase price so that I can see the Profit from each sale, in addition to sale price?
What is the PA code? How do you set it or find it?
Hi so I saw the video before this one where you set up a brand new machine. So the course of action be get the MDB codes first then go into the app and name/ price the items? In the product map automatically pops up all the codes? Thanks for the info
Great information, Great breakdown of how the program works. 1 question though. I see that it shows the number of items sold. Is it showing all items sold from the card reader or all items sold from all payment options, like coins and bills as well?
It will show all items sold. The card reader tracks cash and card payments. But if you look at the “recent sales” section in the app, it will tell you what type of card was used, when, and even the last 4 digits of the card. If it was cash it just shows a little fake money symbol..
Awesome vids love the channel! Is Nayax the payment processor too? Do they deposit the funds directly in your bank account? Looking to get a machine with a CC reader but having a tough time finding that answer. Thanks for all the help!
Hey! Sorry for the delay.. Nayax does process the payments and they also deposit the fund directly into your bank account each Friday. I hope this helps! Also promo code "Asheville7" will get you 7% off any future NAYAX device orders through their website. Good luck with your vending!
Could you make an updated video using the Moma app?
What is a good business account to have to run the vending biz through?
Hey, could you make a video of you doing pickups and showing how much you've made either on a 2 week or monthly cycle?
Yeah I’ll try to plan a time to do that. I need a good way to film hands free as I don’t have a co-pilot on my bi-weekly stocks
Hello and thanks for the video.
My question is coming from the nayax cashless side. How do we access the money from customers purchasing items with cards ? The cash is already there. But how do we get the credit card sales sent to business account? If I’m making sense. Lol thanks
You’ll have to have a bank account to have your credit card funds sent to. (I always suggest opening a separate business account.) Then when you call NAYAX to setup service with them (they charge 9.99 monthly on each device for this service) You
Will let them know what account to have weekly deposits sent to.
Please do a video on remote price changing. Dex audit fail repeatedly
When do the sales come back to your bank account? How do you set up a bank account for them to ach the sales?
Hey ? Great video do you know how to have the credit card charge the extra .10 cents seem to chage it on the product map but for some reason it's not charging the credit cards the extra .10 cents so we can have it cover the fees obviously there is no charge on cash sales but we want to figure out how to add it but it just does not seem that just putting the amount under cc is working any help would be awesome..thanks
Good question. So you will need to contact NAYAX support and request to have 2-tier pricing activated on your accounts. This will allow them to charge the extra 10 cents per transaction. They also sell small stickers that act as a disclaimer for your customers stating that “prices displayed reflect a 10 cent cash discount”
Hi, thank you for the video. I did the test vend in a few items to find the MDB code but didn’t find them in the app. Where do I see the test vend items? Can I see on the app or only in the website? Thanks a lot.
Do you have the full NAYAX access? You have to pay like 9.99 per month on the decide to get access to product tracking. On the app, click the three dots on the lower right, then click last sales, it should show up in the last sales area
Great video! Could you possibly tell me how I get my machine ready to take cards? This is my first time setting up a reader and mine is just reading “cash only” it is showing up in my portal so I know it is connected but I think I’m missing something
Have you already registered your card reader with NAYAX? I’m guessing so if it’s in your portal. Also, does your machine have coins in the cassette for change? What about wireless connection, is it weak?
We currently have 4 machines also. This has been an extremely useful video as our setup was less than assisting. Would you by chance have run across any issues where your reader starts reading in different languages?? I've had to reset one machine 4x in last couple days.
I’m glad it helped! But no I haven’t personally ran across any issues with languages on any of my devices. If it continues to be a problem I would suggest calling NAYAX directly for tech support. Also, here’s a promo code for 7% off any and all NAYAX devices that you may ever need to purchase in the future! “Asheville7”
@@WesleyAllenNC thank you so much. That is our plan for today hopefully.
@@toryedwards2878 Call this number: (410) 666-3800 and use prompt 2 for technical support. Then when is asks if you’d like to save your place in the queue for a call-back, select that option. They always call back and it’ll save you some time waiting on hold..
The thing I want to know is how to put the snacks in the app so I can know what snacks are running low
I have a machine that dispenses only one product and I have to use mdb level 3.. But I'm not able to configure the reader to accept payment from the machine I don't know what all settings are required on my nayax... their customer support is so pathetic.. How do you set the reader to select only one payment that is given to it from the machine
is nayax supported in the Philippines?
How do I update my prices on the website? I keep getting a error Price change code is required.
@Wesley_Allen_NC I'm also interested in an answer. Can we set price on website/product map and push it to the machine?
Yes. There is nothing online about this and I teach nayax workers when i call them wasting my time
Will this work for any type of machine ? Also does it track cash purchases so your inventory numbers are spot on?
As long as your machine is MDB compatible your good to go. And yes it keeps track of cash/cards both together and separately. Daily, weekly, monthly, and yearly on the app and computer. You can visit each machine individually or look at them as a whole
If you have multiple NAYAX decides connected
Hi, how do I find the price column?
Hi ...I am UK based and have opportunity to buy two Nayax card readers in the USA to set us up...will they be compatible with sterling
I’m not sure what Sterling is exactly. As long as your machine is MDB compatible and you have access to Verizon or AT&T cell phone signal your good. Keep in mind that each NAYAX unit is either Verizon or AT&T comparable. There’s a chip inside each one
Our CC prices aren't being charged, any idea why? It's only charging what's been entered into the vending machine
You’ll want to call NAYAX and see about having 2-tier pricing activated. (I’m pretty sure that’s what it’s called) so an extra .10 is added to the total fee for card transaction
Thanks for the video. I’ve filed up all my forms, Nayax invited me to the nayax website I logged in and my machine is not connected. Is this something they’re supposed to connect? Sadly they’re not replying for a week now regarding this issue. Sad it’s taking so long :/
Yes I'm sorry as well. It seems their customer support has been lacking lately from what I'm seeing in the comments. Were they able to get you sorted out?
Do you know how to enable multivend "EMV"? My NAYAX reader is not allowing multiple vends per transaction.
I don't know off the top of my head. From what I can recall, multivend was an option that could be activated in the vending machine settings. Otherwise you may need to contact NAYAX to enable multivend..
How WOULD U SEND MONEY FROM YOUR NYAX ACCOUNT TO YOUR BANK ?
Hi do your products on hand automatically reduce or do you have to manually do it?
Thank you.
Once you set the “par level” which is how many items fit into each spiral, the on-hand inventory will reduce with each purchase. Then when you go to refill, you will need to adjust each one up to the proper level. What I normally do is pack my bins for each machine the night before, and adjust the levels for each item up as I place snacks into the box..
@@WesleyAllenNC thank you.
I will have to play around with it a bit more. As it doesn't drop down automatically. It would be a huge bonus if it did. Especially when it comes to restocking.
I’m trying to set up my account but I don’t see the products map next to general, how do I add that or why is mine missing
You have to have the 9.99 per month plan instead of the 7.99 plan. The 2 extra dollars adds in the product tracking option. You’ll have to call NAYAX and upgrade your plan
How do you set the machine up to the app to see how much product you have.
I have a couple of other videos on getting the “MDB” codes for each spiral. You’ll have to get those and then enter it into your NAYAX account for that particular machine
How do u add two tier pricing for the card reader im trying to add the 10 cent fee for using thanks?
You’ll need to call NAYAX directly and have them make the changes on their end
@@WesleyAllenNC thanks alot
How do I get nyax to track my coins and bills that are coming in ?
How do I look up previous months gross sales per machine if I'm going back multiple months
I’m not 100% certain, but I think there is an option to select custom date ranges. You might be better off calling NAYAX technical support for a better answer. Also, you can use coupon code “Asheville7” for 7% off any and all future NAYAX devices! Good luck with business
Your dashboard will show you this. You'll just put the range you want.
how do you delete a machine on the machine list
I accidently made like 5 vending machines lol
I can’t find the app. Also how do I set up an account?
You will need to Contact NAYAX directly to set-up a new account with them. (There are some forms to sign along with you providing what bank account you want the monies to deposit into.)
I have a alert that says “extended trace report” is this something to be worried about?
I've not personally seem this error. Has it been sorted out?
whenever i save my products map my machine prices dont change
Hi there, could you help me please,
when we see a transaction but do not see that the quantity of goods is decreasing, should it automatically work?
what do I need to do in the settings to see that the product is decreasing
Thanks
As long as everything is setup, it should show inventory decreasing.. are all of your spirals matched up perfectly on the app via MDB codes? If not it may have decreased inventory in another spiral instead..
@@WesleyAllenNC thank you!
How can i setup alerts to get notified when an item sells?
The NAYAX app doesn't sent alerts, but if you are paying for product tracking, all sales can be viewed in the NAYAX app "MoMa"
How come I don’t see a “product map button” on there. Did they update it? Where do I name my product now?
There are 2 tiers of the NAYAX app. You have to elect the 9.99 option with them to get product tracking.. it’s kind of like an upgraded package with them. You will likely have to call and request access
@@WesleyAllenNC thank you so much I will do that
I’ve been having trouble with them
Is there a number I can contact Nayax
Also how do I add a machine
(410) 666-3800 this is their main number. You have to have them setup an account so you
can receive payments. Then each card reader
You add will need to go through them or have them setup the new account
How do you get the MDB code if you don’t have the nayax card to swipe and want to avoid using a CC/DC?
Just use cash or coins and pull them back out as needed.. maybe set the whole machine to .25 cents and use quarters for test purchasing
@@WesleyAllenNC wow lol that was easy. thank you. Great job on the videos, they’ve been helpful.
Would you happen to know how to delete a machine from Nayax? One once accidentally made and I cannot find the section to remove it. Of course Nayax has horrible customer service.
@@BobbyMercado-ju3zy sorry for the super late reply. That I’m honestly unsure of. It’s been a month since your comment, we’re you able to get it sorted out?
If I have a nayax will it still accept coins and cash?
Yes. NAYAX will also track your coin and cash transactions
Is there a monthly service fee for each individual Nayax device used?
Yes. It’s 9.99 per month for each device. You also pay a small transaction fee for each swipe. But, you can opt in for 2-tier pricing which adds .10 cents to each card swipe. This covers your transaction fees plus a little bit extra. If you get enough business in a month, that little bit extra could end up covering your monthly fee for the decide also. (Or at least reduce the amount owed for the month) PS: Promo code “Asheville7” will get you 7% off any and all future NAYAX purchases on their website.
@@WesleyAllenNC thank you ! You answered all my other questions
What if I don't have a product map?
You have to make it. On the website (from a computer) go to operations - machines - then click the blue search button near the top - then click on your machine - then click products map.. that’s where you’ll input your MDB codes and name your products. I’ll try to take a screen recording today and post a short video on this so that you’ll know your in the right place
Just posted a video..
how do i connect my machines ?
You will need to contact NAYAX directly once the card readers are installed.. (promo code “Asheville7” will get you 7% off any future NAYAX purchases)
How much is a nayax card reader?
I just called the other day and the ones I’ve been using in the videos are back ordered. They have a newer version called the VPOS touch with is an all in one unit (no telemetry device needed) and it’s $300. Which is about what I was paying for the ones I have already
How do I add a new machine onto the Nayax website
You'll need to contact NAYAX directly via tech support to get your new card reader activated
@@WesleyAllenNC thanks for your very quick reply, setting up Nayax has been a challenge your easy videos finally let me understand a bit more. So each new serial number of the payment card has to be set by them, I can’t add it if I have the main account set up
@@joannacyzman2368 Getting started is the only hard part. I always recommend buying devices directly from NAYAX so they come pre-activated to speak. If your device was used, or purchased elsewhere, you will need to contact NAYAX to activate it via the serial number. Each device is also pre-loaded with either Verizon or AT&T service. Something else to be aware of if not purchasing directly from NAYAX
@@WesleyAllenNC Thanks for getting back to me, I am Canadian and the machines that i purchased were new but already came with the Nayax machine. And it has been hell dealing with Nayax but everyone says once you get started its easy. So if they came with the machines, then individually need to register them with Nayax? Only one machine is so far showing up on my dashboard.
How do u create a new account when new customer?
You’ll need to call NAYAX directly at 410-666-3800
@@WesleyAllenNC do they call back we havd leave amessage do they answer phones it for our business
@@Bradster006 when i call I always press option 2 for tech support, then 2 again to request a call back. I’ve always gotten a call-back, but sometimes it takes about 30 mins
having trouble renaming the product on the app. Anyone help
I’ve never really gotten it to work on the App. Anytime I need to make changes I have to use the website from a computer or laptop. I have a short video showing how to do this..
@@WesleyAllenNC what is the website I need to go I’m on the computer to log in?
How do you actually get a Nayax account?
Once you purchase a NAYAX card reader and setup service with them, your connected machines will show up on your NAYAX account
@@WesleyAllenNC How do I set up service with them? I purchased the vending machine from the vender new with the card reader pre installed however when I go to the Nayax website I can not find anywhere on there to create a new account.
You will need to call them and setup service.
@@shoncaudill8356 Nayax will onboard you. You'll need your modem serial number and they'll set it up electronically.
What sucks is all the crap that you need to setup nayax
@Wesley_Allen_NC we are having trouble connecting our bank account. Nayax has been collecting payments for two months and it is not going into our business account. We have reached out but haven't heard anything from them. Any advice?
Sorry for the delay. I would call their customer service line, and when prompted, make the selection for a call back. Once they call back just let them know what’s going on. I’m unsure myself as I haven’t had that issue. I really hope that it gets resolved!