Thanks for the great video! I often miss alerts on my Iphone because it is on a default sound which is very short. When I click on the sound button it doesn't open any option to change the alert tone. Is it possible or is this just preset in the IOS app?
I have done what you suggested in turning off sections in alarm settings ie motion. Now I am not getting any alerts, can you please explain to me what Events activated actually lets you know about?
When I try to view cameras remotely, it says offline, tried restarting, deleting app reinstalling, nothing works, sometimes goes online for 5 minutes and then stops working? What do I do?
I got told that my O2 nvr is actually uniview, is that correct? Asking because my p2p service stopped working some time ago, just assumed that the o2 server was shut down. Thank you Martin
Thanks for such an informative video. I was wondering if you would know a way to connect to the NVR through the local network as well as the cloud simultaneously. I have my NVR over the cloud, but whenever there is an issue with my internet connection the NVR doesn’t connect to the app. And when I try to add the NVR over local network it doesn’t give an option to add stating that the NVR is already added. Please help 🙏🏽
I have found it useful for keeping a eye on my house there is a lot of updates on the app but that be because of Apple can you add more cameras if you only have a 4 channel unit
Yes, you can connect any number of cameras to your EZCloud account, and they'll all show up in the app. They don't have to be on the same system. If you have a 4-channel NVR with 4 cameras connected to it and add 2 or 3 cameras to your property, you won't be able to add the additional cameras to the NVR, but you can add the cameras directly to your EZCloud account to have them show up in your app.
Hi. You helped me a lot. Thx. I don't receive a pin to activate my cloud account. Using g mail username. When using my mobile phone nr, it indicates South Africa is not supported. Any help to register acount in South Africa
I have found that 'auto-tracking' cannot be enabled when VCA features are in effect. As you mentioned, there are too many 'motion detection' alarms (even when sensitivity is set to low (example, when it is snowing) so this would have been a great solution. Do you know why auto-tracking/VCA cannot be enabled together?
No subscription! This app does not record. It's just a viewer. If you have an NVR with a hard drive, you will be able to watch recordings from your NVR using the app.
Great question! Usually you will have to use the NVRs remote viewing software on your PC. Uniview uses "EZStation". If you are using a different brand than Uniview, you will use their respective softwares.
Can you please try to solve my issue about me? Not receiving any codes. I'm trying to reset my password. And none of them have been sent to either two of my phones nor the two emails I have tried@@NellysSecurity
Hi, I have question about the recording. Hope you can help me. I'm currently at a rented place with und sec cams. One of them is also pointed at a private area. The owner said not to worry, since it is not connected. Trying to figure out the TV, I did find the camera channel, showing the surroundings. Now, how do I know he is really not recording? All I could find out is: - 4 unv cam life feed (one pointing at private area) - blue colored clapperboard signs on each right upper corner - a receiver (XVR391-08G3) blue light on, red light blinking - a connected harddrive Really hope you can help me out here. I feel a little uncomfortable here😅
Good video. I have a issue were I can't access my cameras remotely using the ez view app but the cloud is showing my NVR online. I can view the cameras on the app if I am on the same wifi network as the NVR. Any ideas what the problem could be with that? Thanks
How did you add the NVR to your app? If you used the IP address instead of the P2P address, you'd only have access to the cameras while you're connected to the same network. The P2P ID, which is what populates when you scan the QR code, should give you remote access. If you used the QR code or the P2P ID and you're still having the same issue, let us know!
@@NellysSecurity Thanks for your help. I changed my mobile phone from 1 provider to another and I am able to view the cameras now 🤦. I had alot of data on previous plan but the network was slow.
Love the app. Wish there was a way to have app sound an audible alarm on phone when camera detects motion (like a Ring doorbell chimes on phone when it detects motion or an actual doorbell press). Have been successful setting up an audible alarm on my NVR to sound when motion is detected, but not on phone. I do receive the non-audible notifications on phone, but they're too passive when I'm away from the house/business.
@@billripley Have yet to be successful getting that set up on my Android. All other audible notifications for other apps are fairly simple to set up or disable. With that said, was able to set up audibles on NVR and was unable to tweak for specific movements - it was going off all the time. So, I disabled it. Too much trouble. But, thanks.
Hello, I have a client experiencing a 6 minute delayed video feed on the app. A break in occurred, they got alerted and checked the feed and didn't see anything happening. Meanwhile the crooks were getting in... Any thoughts as to why this would happen and how to resolve it? It was fine at one point.
Does it work at all? Can they see the feeds when they're connected to the same network, or does it show as offline all the time? Or does the NVR not connect to the app at all?
Sorry you're having these issues! Is this a system you purchased from us? If so you have free lifetime tech support. Give us a call at 855-340-9999 or email us at customerservice@nellyssecurity.com and we'll get you taken care of.
In the lower left hand corner of the playback view/screen you can enable audio. if you don't see the audio icon, just tap in the lower left hand corner and it will become visible.
my sicko neighbour smashed my CCTV cameras, and so i need to supply only the 'criminal' actions to the police but the clips downloaded from the NVR are too long including unnecessary footage - the police just want the clip of the when the cameras were damaged - any ideas of how I can clip the footage other than via my phone. I have the footage downloaded on a USB stick. Thank you in advance
My ezview showed offline, how do i fix it? The technician who installed it said tht the ezview company started to shut my cloud's device down, so he reccomend i buy new device. Is tht true? Or he just tried to scam me, since he got username and passw to reset the nvr.
Hello sir I tried all the starting process and when I tried to add the device, it gives a msg that the device is already registered (22)…. In fact i never registered this device in any other applications. Can you please help me out with this..? Thank you
There could be a number of issues here. Feel free to give us a call and we can get some more information and walk you through a solution. 855-340-9999.
If the camera is plugged into the back of the NVR, then that is valid! As the camera is segregated from the local network. Once you add the NVR to the app, you should see any cameras that are added to the NVR.
Could be many reasons! Are you recording to the camera with edge storage or with your NVR? Do you have a recording schedule set up? Has the hard drive in your NVR or the SD card in your camera been initialized? If you purchased your system from us, you can give us a call and we can help walk you through the troubleshooting.
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I appreciate this video so much. That I plan on ordering my equipment from Nelly's ... Great job you earned a customer
How can I get the QR from NVR? What’s the link or how I get to that QR so I can add new cameras to my account?
Thanks for the great video! I often miss alerts on my Iphone because it is on a default sound which is very short. When I click on the sound button it doesn't open any option to change the alert tone. Is it possible or is this just preset in the IOS app?
What about off-camera continuous recording? Is that possible? Price? What about AI-features such as recognizing faces/people, cars, pets and so on?
I have done what you suggested in turning off sections in alarm settings ie motion. Now I am not getting any alerts, can you please explain to me what Events activated actually lets you know about?
When I try to view cameras remotely, it says offline, tried restarting, deleting app reinstalling, nothing works, sometimes goes online for 5 minutes and then stops working? What do I do?
Is there a way to connect 3rd party nvr to this app if it’s onvif compatible?
I got told that my O2 nvr is actually uniview, is that correct?
Asking because my p2p service stopped working some time ago, just assumed that the o2 server was shut down.
Thank you
Martin
If i have 16 channel nvr and 16 ip cam are installed. Can I view only 13 cameras in my ezview mobile apps.???
Thanks for such an informative video. I was wondering if you would know a way to connect to the NVR through the local network as well as the cloud simultaneously. I have my NVR over the cloud, but whenever there is an issue with my internet connection the NVR doesn’t connect to the app. And when I try to add the NVR over local network it doesn’t give an option to add stating that the NVR is already added. Please help 🙏🏽
God bless you for that you have given us.but I think the video is based on only NVR. I wish something should have been done on DVR too. please.
I have found it useful for keeping a eye on my house there is a lot of updates on the app but that be because of Apple can you add more cameras if you only have a 4 channel unit
Yes, you can connect any number of cameras to your EZCloud account, and they'll all show up in the app. They don't have to be on the same system. If you have a 4-channel NVR with 4 cameras connected to it and add 2 or 3 cameras to your property, you won't be able to add the additional cameras to the NVR, but you can add the cameras directly to your EZCloud account to have them show up in your app.
Hi.
You helped me a lot. Thx.
I don't receive a pin to activate my cloud account. Using g mail username.
When using my mobile phone nr, it indicates South Africa is not supported.
Any help to register acount in South Africa
I have found that 'auto-tracking' cannot be enabled when VCA features are in effect. As you mentioned, there are too many 'motion detection' alarms (even when sensitivity is set to low (example, when it is snowing) so this would have been a great solution. Do you know why auto-tracking/VCA cannot be enabled together?
It's a limitation for sure, especially on some of our lower end PTZs. Our dual lens PTZ and some of the higher end PTZs do not have this limitation.
whats the model of the ptz ip cam?
Great video but do we have to pay subscription to use the app? Is it lifelong access? And does it record the video in the harddisk in the NVR?
No subscription! This app does not record. It's just a viewer. If you have an NVR with a hard drive, you will be able to watch recordings from your NVR using the app.
How do I log into the NVR from my computer?
Great question! Usually you will have to use the NVRs remote viewing software on your PC.
Uniview uses "EZStation". If you are using a different brand than Uniview, you will use their respective softwares.
What is the link to the desktop version?
Have a new wifi. Installed on system, is online but app doesn't connect. What gives?
where can i find a valid register code ? I'm stuck at save.
great video! can you tell me if EZView allows to send out links to outside users for metered access?
You can send QR codes to share devices w/ permissions and a time window of how long they can access the system.
Can you please try to solve my issue about me? Not receiving any codes. I'm trying to reset my password. And none of them have been sent to either two of my phones nor the two emails I have tried@@NellysSecurity
Hi, I have question about the recording. Hope you can help me.
I'm currently at a rented place with und sec cams. One of them is also pointed at a private area. The owner said not to worry, since it is not connected.
Trying to figure out the TV, I did find the camera channel, showing the surroundings.
Now, how do I know he is really not recording?
All I could find out is:
- 4 unv cam life feed (one pointing at private area)
- blue colored clapperboard signs on each right upper corner
- a receiver (XVR391-08G3) blue light on, red light blinking
- a connected harddrive
Really hope you can help me out here. I feel a little uncomfortable here😅
Any help?
Good video. I have a issue were I can't access my cameras remotely using the ez view app but the cloud is showing my NVR online. I can view the cameras on the app if I am on the same wifi network as the NVR. Any ideas what the problem could be with that? Thanks
How did you add the NVR to your app? If you used the IP address instead of the P2P address, you'd only have access to the cameras while you're connected to the same network. The P2P ID, which is what populates when you scan the QR code, should give you remote access. If you used the QR code or the P2P ID and you're still having the same issue, let us know!
@@NellysSecurity Thanks for your help. I changed my mobile phone from 1 provider to another and I am able to view the cameras now 🤦. I had alot of data on previous plan but the network was slow.
Awesome, glad you got it figured out!
Hi I don’t want a subscription. Service , is that possible with UNV thanks
I'm not receiving any codes. I have tried two different phones and two different emails what could be the issue?
Love the app. Wish there was a way to have app sound an audible alarm on phone when camera detects motion (like a Ring doorbell chimes on phone when it detects motion or an actual doorbell press). Have been successful setting up an audible alarm on my NVR to sound when motion is detected, but not on phone. I do receive the non-audible notifications on phone, but they're too passive when I'm away from the house/business.
You should be able to enable notification sounds on your phone for 'push notifications'
@@billripley Have yet to be successful getting that set up on my Android. All other audible notifications for other apps are fairly simple to set up or disable. With that said, was able to set up audibles on NVR and was unable to tweak for specific movements - it was going off all the time. So, I disabled it. Too much trouble. But, thanks.
Everytime i scan or type the qr code it says please enter valid code. Says the code is too short
Hello, I have a client experiencing a 6 minute delayed video feed on the app. A break in occurred, they got alerted and checked the feed and didn't see anything happening. Meanwhile the crooks were getting in...
Any thoughts as to why this would happen and how to resolve it? It was fine at one point.
Oh no! Sorry to hear about those issues. It sounds like it might be an upload issue with their Internet. Do you know which NVR they're using?
hi, after installed the UNV WIFI KIT but my customer can't use the phone app to surveil (can you guys teach me with the solution?)
Does it work at all? Can they see the feeds when they're connected to the same network, or does it show as offline all the time? Or does the NVR not connect to the app at all?
@NellysSecurity he can't see even connected to the same network , then he keep refreshing 4 channels in his phone app but it doesn't work
Sorry you're having these issues! Is this a system you purchased from us? If so you have free lifetime tech support. Give us a call at 855-340-9999 or email us at customerservice@nellyssecurity.com and we'll get you taken care of.
Is it only compatible with uniview cameras? Can I connect a xiaomi camera to the app?
The EZView app is only compatible with Uniview products. It does not support 3rd party cameras.
Hello, my audio works fine in Live View but when I use Playback I don’t get any audio???
If this is Uniview then in the schedule for the cameras there should be an audio storage option that needs to be enabled to store the audio.
In the lower left hand corner of the playback view/screen you can enable audio. if you don't see the audio icon, just tap in the lower left hand corner and it will become visible.
my sicko neighbour smashed my CCTV cameras, and so i need to supply only the 'criminal' actions to the police but the clips downloaded from the NVR are too long including unnecessary footage - the police just want the clip of the when the cameras were damaged - any ideas of how I can clip the footage other than via my phone. I have the footage downloaded on a USB stick. Thank you in advance
Not pin but verification code.
Have tried more than once and no code in inbox or spam
M'y camera keeps spinning 95% in m'y device but in other devices it works juste fine
HOW DO I GET INTO NETWORK SETTING
Network Setting on what exactly?
@@NellysSecurity The ones you open on your computer on 3:36. What program is that? Or is it a web site?
Why time line is not longer works
My ezview showed offline, how do i fix it? The technician who installed it said tht the ezview company started to shut my cloud's device down, so he reccomend i buy new device. Is tht true? Or he just tried to scam me, since he got username and passw to reset the nvr.
No they definitely aren't shutting down the cloud. More than likely it needs to be shared again or something else is going on.
Ezview aap connected to hikvision DVR
How to change in time in mobile 📲 need to change time setting
Hello sir
I tried all the starting process and when I tried to add the device, it gives a msg that the device is already registered (22)…. In fact i never registered this device in any other applications. Can you please help me out with this..?
Thank you
There could be a number of issues here. Feel free to give us a call and we can get some more information and walk you through a solution. 855-340-9999.
My nvr stucked with unv logo
The device has already been registerd (22). WhatsApp is this ? What is the solution
EZ can find my NVR but not my camera?
If the camera is plugged into the back of the NVR, then that is valid! As the camera is segregated from the local network. Once you add the NVR to the app, you should see any cameras that are added to the NVR.
@Nelly's Security it was the DNS service, I had to uncheck this, and then all the cameras showed up on the PC and Phone. Thanks.
How do I change wi fi adress in EZView
You can't do this from EZView! We recommend using EZTools, EZStation, or the web browser.
How do you delete footage?
You must log into the unit from a PC or attached monitor interface to format the hard drive.
how setup auto tracking
Do you have the camera model number?
Why my unv camera does not starts recording
Could be many reasons! Are you recording to the camera with edge storage or with your NVR? Do you have a recording schedule set up? Has the hard drive in your NVR or the SD card in your camera been initialized? If you purchased your system from us, you can give us a call and we can help walk you through the troubleshooting.
Issue solved by updating the firmware.
Thank you
Can your security camera company deny you remote access from the app? I have to pay a yearly fee.
Audio has problem with android
Should be working with Android! You might need to check the settings on your camera and on your phone.
Marquise Extensions
Elisha Dam
This is AWFUL advice, P2P is the most insecure way of remotely viewing your NVR
Please advise on the better way
Wilson Richard Davis Donna Smith Larry