Nope, called support and here was the fix. Go to the ezcloud setting on your nvr, go to the bottom where it says delete, then go back into your app and rescan that qr code that is on the excloud section on the nvr. Once i scanned it again i was able to get the access back
I would verify on you NVR under the storage menu -> hard drive that your drives are connected and showing "normal" under status and then also check the schedule and make sure that you have the "enable schedule" checkbox ticked. Assuming the storage is all okay, check that you can do playback from the NVR. Outside of these things, you would need to talk to tech support to see if they can offer any additional advise (800-860-7999)
I have spoken with the customer care team I had the same password on the other device they gave me the analogue version because they thought that be the problem but still having trouble with it so I don’t know what to do
I am assuming that if you are watching this video then you were not able to access the Live view through the app beforehand. Regardless, if you were unable to update the firmware on the NVR through the app then you can go directly to the NVR menu and got to Maintenance then NVR Upgrade then click "Check for Update" at the bottom of the screen. You can also check the playback of the camera(s) you were unable to access through the app while directly in the NVR to verify that the camera has been recording. The app is just for remote access so if you don't have recording on the NVR then you won't be able to see it remotely -- if there is no recording on the NVR then you need to check your hard drive health, recording schedule, and camera trigger actions to ensure that everything is functional and configured correctly.
Are you getting an incorrect password notification when you try? You likely need to use the forgot password link on the bottom right side of the login screen.
That's not typically an app related problem. You will need to run through typical troubleshooting methods at the location. First check the camera menu and hover the mouse over the exception icon to see what the NVR says the problem is (verifying the status: offline/password issue/camera locked). Then check the maintenance menu and verify it the PoE port is supplying any power to that camera (if the camera or cable have failed you will likely see 0 watts on the PoE). You then need to remove the camera and connect it directly to the NVR using a short patch cord (this verifies whether or not the camera is working / if it works using the short jumper then your cable is defective to the camera).
@wesupplysecurity you can try reset on the hard drive this may fix the problem with it otherwise contact EZview about this matter by email my regards Matthew Rendle
Nope, called support and here was the fix.
Go to the ezcloud setting on your nvr, go to the bottom where it says delete, then go back into your app and rescan that qr code that is on the excloud section on the nvr. Once i scanned it again i was able to get the access back
Fantastic video - fixed my issue. Thanks a million 🙏🏼
That's great to hear, happy to have helped.
Mine stopped playing back. Says “no video at the time”. But I can see live view. How do I get it to start back playing back previous feed.
I would verify on you NVR under the storage menu -> hard drive that your drives are connected and showing "normal" under status and then also check the schedule and make sure that you have the "enable schedule" checkbox ticked. Assuming the storage is all okay, check that you can do playback from the NVR. Outside of these things, you would need to talk to tech support to see if they can offer any additional advise (800-860-7999)
I have spoken with the customer care team I had the same password on the other device they gave me the analogue version because they thought that be the problem but still having trouble with it so I don’t know what to do
Mine said upgrade failed, now I have no live or recording from that time
I am assuming that if you are watching this video then you were not able to access the Live view through the app beforehand. Regardless, if you were unable to update the firmware on the NVR through the app then you can go directly to the NVR menu and got to Maintenance then NVR Upgrade then click "Check for Update" at the bottom of the screen. You can also check the playback of the camera(s) you were unable to access through the app while directly in the NVR to verify that the camera has been recording. The app is just for remote access so if you don't have recording on the NVR then you won't be able to see it remotely -- if there is no recording on the NVR then you need to check your hard drive health, recording schedule, and camera trigger actions to ensure that everything is functional and configured correctly.
Hi is the NVR menu on the PC ?
I am referring to the NVR menu directly on the NVR. You will need to have a local monitor and mouse in order to interact with the NVR.
I the problem was the password and use the default settings
Thanks for the video mate, helped me out alot
Glad to be able to help
I’m not sure what you are actually saying I had it my mobile phone but can’t login to my app
Are you getting an incorrect password notification when you try? You likely need to use the forgot password link on the bottom right side of the login screen.
I have one camera which is offline - any idea how to trouble shoot?
That's not typically an app related problem. You will need to run through typical troubleshooting methods at the location. First check the camera menu and hover the mouse over the exception icon to see what the NVR says the problem is (verifying the status: offline/password issue/camera locked). Then check the maintenance menu and verify it the PoE port is supplying any power to that camera (if the camera or cable have failed you will likely see 0 watts on the PoE). You then need to remove the camera and connect it directly to the NVR using a short patch cord (this verifies whether or not the camera is working / if it works using the short jumper then your cable is defective to the camera).
@wesupplysecurity you can try reset on the hard drive this may fix the problem with it otherwise contact EZview about this matter by email my regards Matthew Rendle