Bose QuietComfort 35 power switch fix
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- เผยแพร่เมื่อ 8 มิ.ย. 2018
- My Bose QuietComfort 35 wireless headphones were out of warranty (1 year) and my power switch broke such that I could no longer turn them off. This is what I did to fix it.
I did also call Bose to see if they fix these, but they do not. They offered me $50 off a new pair.
If you are looking for a replacement part you can try this site:
www.kopfhörer-reparatur.de/p/...
If you use the code Alex-2021 you can get %15 off! - แนวปฏิบัติและการใช้ชีวิต
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I had similar symptoms in that my headphones wouldn't power off, but upon opening, I saw that my switch wasn't broken like yours. Turns out that for some reason the outer cover started obstructing the power switch from sliding all the way off. I filed the opening a little wider and now it works fine. Your video helped me diagnose and (have the courage!) to fix myself. Thank you!
Same!
Same problem. Couldnt slide the button to "pairing mode". Extended the hole a little bit on one end and now it works.
I am blown away by how many people have watched this video. Glad it has been a help. Looking around to see what else I can fix now...
Any idea where I could purchase a replacement spring? Mine flew out during the repair and is permanently lost...
Not sure what spring you are talking about. Unfortunately I don't think Bose sells parts so you'll need to find a suitable replacement. Maybe the spring from a pen? Good luck.
Testament to how useful your video is (thanks!!) and how poor the quality is on these "premium" headphones. very disappointed in my Bose.
one year late, 41K views. Come on Bose! 41K people likely had this problem!
Thanks for the video, saved me $200 bucks
I recommend not remoing the fabric attcheded to the headphone with adhesive. The screws can be removed by folding the fabric without removing the adhesive.
Alex...YOU JUST SAVED ME $250! Thank you!...My switch stopped working as well and I did a quick TH-cam search and your video made it seem so easy to fix. But first I called up Bose to see if there was a recall on this extremely common breakage. The gal said no recall, no replacement part, no repair option, but Bose would let me trade in for a new pair for only $250!!!! No thank you, I followed your repair advice and they are as good as new in about 20 minutes. I only used loctite/crazy glue gel and did not do the metal wire reinforcement but it should hold! total repair cost 7 cents for the glue! Thanks again.
Amazing. Happened to me as well. Surprisingly Bose does not repair it and wants you to buy a new one. What a rip off!
Called Bose and since I was out of warranty, they first offered $100 off and then 50% off for a new pair (version 2). I begrudgingly said okay at the time but then came across this video. I quickly called to cancel my order. Thank you very much, Alex!
@@ShiaoLo shows you how much it really costs to make them if they can offer 50% off
Same.
Thank you for that vid.👍🏼
Thanks for this helpful video! I also took some tips from the comments when fixing mine:
1) I didn't remove the fabric before removing the screws, I just folded it down to reveal the screws underneath. After removing the three screws, the cover piece didn't just fall off for me. I had to take the screwdriver and push into the holes where the screws had been in order to get the cover to release.
2) I discovered that one of the four sides of the grey plastic switch cover was completely broken off. I had to carefully shake the open headphones upside down to find the broken piece.
3) I precisely applied gel superglue with a toothpick and placed the broken piece back into place using fine-nosed tweezers. After the glue dried, I tested to make sure the grey switch cover fit over the black switch.
4) Instead of a metal wire, I used cotton thread. I looped the thread securely around the outside of the switch, then I used a toothpick to coat the thread in more superglue. I waited a few minutes for the glue to set and then checked again to make sure the grey switch cover+thread fit over the black switch.
When I closed everything up again, I found that the power switch takes more force to move than it did before. I'm not sure why, but hey, at least I can turn them off! Thanks again for your help, and for saving me a couple hundred bucks!
amazing feeling to find a clear instructive video like this addressing a VERY SPECIFIC problem - thanks for the help
In situations like this, where a broken component needs to be reinforced somehow in order to work again effectively. Rather than using wire, tightly wrap the broken part with cotton sewing thread and then soak the cotton binding with superglue. The cotton wrapping will then bond together and eventually harden to create an effective repair.
Awesome idea! I love it.
Alex Iannicelli Thanks Alex, I love that you love it too!
Depending on what you are trying to repair and the size of what your are trying to hold together, or just strengthen. You could use cotton thread, twine, string etc. I omitted to say that I usually put drops of superglue on the thread as I am in the process of binding it on the piece, so it starts the hardening process of bonding the threads together and at the same time keeping the cotton tight as I am winding it on. And once I have wound on as much as I think necessary, ( more is better than less ) I give the thread a final soaking to give it its maximum strength once fully hardened. Feel free to try it anytime! Strangely enough, I came across your post while looking up TH-cam videos on these Bose headphones, not so sure about them now. At their price range the component parts should be more robust, especially, as they don’t even supply such basic replacements when they break.
They are great headphones. I use them at least 4 hours a day. I've had to replace the ear cups and perform that one fix,but otherwise they have done well. The battery doesn't last as long as it used to,but that is expected.
Just happened to mine but will be harder to fix. The switch broke off in two places and one of the pieces is lost. It's a shame that the company that sells a $400 pair of headphones cannot design a sturdier $1 switch that's just destined to break.
Thanks so much for this. My 3 yo QC35 powerswitch failed on me today, after removing the cushion and mesh (I had replaced these with a new pair I bought from Bose a few months ago) I was stumped, searched, found your video and proceeded to fix it following your instructions. I used a very thin flower wire I happened to have to make model trees. I hope it stays functioning now, I use these every day! Really strange that Bose won’t fix this problem but will only replace, just a simple plastic part, while they do offer replacement cushions.
Just fixed my headphones here in Australia!! Your video was perfect. The real gem for me was using the wire from a twist tie. Great idea, I was wondering where I was going to get wire that thin. Thanks so much!!
Alex, thank you SO MUCH! BOSE SPAIN said it was no solution for the headphones, you have definitely solved the problem. Once again, thank you!
We're just sitting here attempting this, unfortunately one of the screws is glued shut entirely and the other one won't budge, we assume it has also been glued in. Guess Bose realised they left a loop hole for people with tech know how and the determination to not buy new ones :(
But thanks so much for this helpful video!
Thanks for that clear video.
Ps: guys if this could help while you’re waiting to open the set, you can install the app on your phone and program the headphones to automatically turn off 5 min after they’re not being used. That way at least your battery won’t drain.
Dude! Thank you for this video! Just fixed my button last night, feels awesome to use them again. And seriously a what, easy 5 minute job? Thank you! I can't believe Bose won't just do it for like $20, obviously there's a need for it.
I opened it up, the plastic "cap" was not broken, all things looked fine. I turned the switch on and off many times without the cap. Suddenly, it turned on!!! Thank you, Alex!!!
Thank you so much for this video. I called Bose and they told me they don't do repairs, and the only solution is an exchange for 259€ (almost new price). I don't understand why they don't do repairs in this age when we are all trying to be more careful with waste / unnecessary consumption.
The repair took me 10 minutes!
awesome video! my switch is slowly starting to break and I tell it'll need fixing in the near future. This is a great little video showing just how easy it is to fix this issue. I always assumed it'd be some plastic cap over a basic circuit board switch and this just confirmed my suspicions. nice to know I won't have to solder anything though! great stuff keep up the good work.
Much appreciated for this deep and comprehensive video.
Merry Christmas!
Cheers!
Outstanding and simple solution. My switch was broken completely in half. Epoxy and twist tie wire and VOILA!. I will be more gentle with that switch from now on. Thank you.
Thank you Alex, I am here from the future, you have helped tremendously!
Alex! You saved me time and money. Many thanks for this quick fix.
Awesome demonstration of dismantling this beautiful piece of technology. I just fix mine over and over again now!
Also happened to mine after about three years use. Thanks for the video and as a result mine are fixed now. I did also take the precaution of carefully adding a layer of 5 minute epoxy resin around the metal tie with a tooth pick just to provide a little more life expectancy.
Thank you so much for this guide! Still love this headset model after many years of usage. So worth saving
Feels like this is exactly what has happened to my pair. Thanks for sharing.
I lost hope and then I saw your video. Made my day! Thank you so much!!😊
Yay! I was just able to do this for my husband's bose that I broke trying to pair it with my phone... THANK YOU!
This is a really common issue we see at our repair center at JoesGE. We also have the power button repair part on our website if anyone needed the part.
Thank you!! I had the same problem. I found the broken bit just like your’s. Glueing was tricky, you need a steady hand, which I don’t have. I used thread tied around the joint to seal the deal. You saved me!
I have already owned Sony M3. But I am planning to buy Bose. After I saw your video, I was really surprised that a lot of people were facing same issue like that.Now I am really confused I should buy it or not. Really Great Video. Thanks for sharing.
Thank you for this! Had been having the same issue for months. For me just popping out the switch and back in seems to have fixed it for now.
you saved my 300 USD. Thank you for the video.
I have exactly the same problem. Bose said they don't do repairs at all. After seeing your video I'll attempt the fix myself. Definitely should be doable. Thanks
Thank you!! I was so happy with my headphones until I had that same issue. I watched your video and did what you said. I took off the cover and pushed the switched to off and even though I could not find anything broken, it shut right off for a change. I put it back on replaced the cover following all the step in your video and so far so good. Maybe the cover is just on to tight. I did find one of the three screws very hard to unscrew. Maybe that had something to do with it. All I can say is THANK YOU! I did not want to change to a different pair even if they were replaced free from Bose.
Just an update, my headphones are still working correctly after my repair. Yay! Tonight I went to Walmart and they are still selling this same model for $359. Buyer beware.
Same thing just happened for me! Nothing broken inside but just opening it up, moving the switch and putting it back together again did the trick! Yahooo! Grateful to Mr. Lannicelli!
Thanks for the fix. Glue and wire fix worked a treat🤩
Thank you for the video.
Bose asked for HK$2,170 (about USD280) for a replacement. They said they'd just replace a new one but wouldn't repair.
Dude. Thanks a ton! My headphones wouldn't go into Bluetooth pairing mode and I thought it was just a coincidence that I switched to a newer iPhone. My switch wasn't broken but I was able to enter pairing mode without the switch while the cover was off and connect to my newest phone. Glad I found this video after being on the verge of a meltdown. Lol.
You're a genius!!!! Thanks so much for the video. Saved me a fortune
Excellent fix. It just happened to mine as well. Don't even remember the switch breaking, just couldn't turn it off one day. Fix worked perfectly.
Just to add, found this : www.thingiverse.com/thing:2883433 , to 3d print your own replacement part, free
Have the exact same problem. It is due to poor quality of this headphone. Thanks for the video.
Thank you! This happened to mine as well. I haven’t been able to listen to mine for about 2 years! I’m glad I didn’t throw them out!
Thanks for the video! Same thing happened to my QC35's as well. Will follow through with the DIY approach if Bose tries asking for money to fix it.
Thank you!!! got my headphones from completely useless to working again in 30 minutes
Thanks to your Instructions I also got benefit. My problem was related but different , I couldn't erase the Bluetooth list of previously paired devices, I was stuck in a limbo trying to connect my last old iPhone that I sold and wasn't impossible to erase with the 10 seconds method or the app because it never went into pairing mode so I can add my new phone. So I decided to adventure and open my BOSE QC35 ii following your instructions and the switch wasn't broken but instead the switch never could goes all the way in order to delete old devices or get into pairing mode. Maybe a design flaw of the cover or a bad switch but with the side open I could move the switch all the way and could fix my issue. Thanks.
Bravo Alex! My "switch" just broke...Now I have a plan to fix it. DIY repair... I love youtube!
Same issue as Glen Fukui. Thanks for the tutorial on the disassembly though. It was invaluable. Ditto to Glen on filing the opening. Thanks guys!
Your video really helped! The pairing part of the switch never activated, just opened it and managed to pair to a new device! hopefully 'fixed' it for good. Thank you!
Thank you so much.
We have 2 Bose headsets, BOTH with the same problem.
Both now repaired and working again. Thx.
Thanks, have ordered a replacement slider. Will use a cotton bud with both ends cut off until slider arrives. The existing slider literally fell to pieces so left gap. It' be fine. Was a relief to hear it switch off. Thanks :)
I'm having the same problem with my Bose AE2 Soundlink. The switch is located in a different place, but I imagine it's the same principal. Thanks for this tutorial!
Thanks for the video! You are a life saver. The same thing happened to my pair around a year ago and they only gave me a $50 discount off MSRP on a new pair which was more expensive than what I had originally purchased it for. I will try this and see how it works! Such a huge design flaw goes to show you that Bose does not stand for quality. Maybe this is planned obsolescence?
Really useful video. Thank you Alex for share! My QC35 headphones has the same problem and I'll fix it right now!
Just fixed my switch thanks to this video!!!
I thought I had the same problem as shown in the video but when I stripped them down, I found that the switch was intact. I removed the switch and carefully masked off the electronics. I then applied a squirt of WD40, wiped off the excess and allowed it to dry. Reassembled the switch and shell and BINGO! Has worked perfectly ever since. 3 months so far of faultless operation. Thanks all.
Works! Thanks for the video! I added masking tape + wire
You're my hero alex.
Thanks a lot, another repaired QC35 here!
Thank you for showing us - must repair my own now (same problem) 🙂
great guide, fixed em right up in 15 minutes
Great video. I'm opening mine up as I watch the video. Thanks.
Thank you for the video. Managed to fix my headphone.
I have the same problem, bose refuse to fix it and offer 50% off for qc 45 instead!! Thank you for the video.
Awesome! It worked perfectly for me. Thank you soooo much!
Great video. Just had this happen to my QC35. Gonna try the fix tomorrow.
So I opened up my headphones and realized that on the QC35 ii they have made changes to the back of the switch to reinforce it a little bit. I ended up going with the method of draining the battery and using 99% isopropyl alcohol in there and it fixed the issue. Just in case anyone else sees this and the back of your switch is not damaged.
Great video. My switch had not broken but my headphones kept turning on unexpectedly, which would mess up my phone and computer since the sound would transfer by itself to them. For whatever reason, the switch wouldn't go far enough to shut them off so I took an xacto knife and trimmed a little of the aluminum case back so the switch could move more securely into the off position and all is good now.
Thanks for sharing, same thing happened to mine, and with your video I did a similar fix!
Thank you. I used all the steps including the wire.
similar problem. Thanks for the video!
Thank you so much !!! You saved me 300 euros.
i got same issue today :) thank you for such helpful video!
Thanks for the video. Bose DO NOT repair, they only offer 25% for replacement.
Hey dude, can you please make a video on how to replace bose qc 35's battery.
Thank you! This happened to me too. Obviously a flaw in the Bose design!
Excellent video, worked great, thanks!!
Hi Alex, I have the same issue as Pavel Alexe. The whole pin attached to the switch itself (on the board) broke. There is no way putting the external switch back on the headphones. Do you (or anyone else) has any idea how to fix this?
I am amazed that a huge company like Bose gets away with this so easily....
Thanks for sharing your video.
cool. just had the same issue. i've emailed bose to see what they say...but this is my backup solution!! thanks.
Thanks! I think I might try JB Weld + the twist tie
Thanks. Mine broke in a different ways. the little tab, that's on the switch itself broke off. havent found a way to fix it, but I can still use it, with a hole.
Much appriciated
If you can remove the cover, you can use the following method without having to repair or replace the broken switch.
1.Remove the cover
2. Use a needle or similar object to turn on the switch (it must remain on in the future).
3. Install the BOSE connect app on your device and select in the settings.
4. If the power is off, turn it on using the volume button or play button.
5.Remove the broken switch and cover the hole with electrical tape from above the cover.
I was also having the same problem as you. However, I am comfortable using this method now.
Thanks! Very handy - thought it was just me.
Fixed! Thanks so much.
Same exact thing happened to me. I'm going to try this, thanks
Same story her as apparently a lot of other people. 5 Minute fix where Bose wanted me to buy a new pair. I have been a loyal Bose customer for years, but this is a serious issue they need to acknowledge and take care of.
thank you for the help!
you really helped me out ! thanks !
Life saver!! Thank you!
Good job mate u helped me a lot
Thank you - great video!! 🙏🏻
Great fix. Thanks
Just happened to me. Thanks for the video.
Thanks for the video!
thanks mate really helpful video
Very helpful! Thanks!
Seems different from my QC35. The power switch cover looks different, and the switch on the circuit board didn't work at all (the headphones still turn on when in the off position).
Mine had snapped off at the switch so no good there. Had to pair it to my PC, so while I had it open I just used a screwdriver to push the switch to pairing mode, then put back together. Have to buy a new switch on ebay. Good video though showing how to open it up. Much more simple than I thought it would be.
If you are still looking for a new switch see the link I posted in the description.
Thank you. I had a different problem. The whole pin attached to the switch itself broke. Gluing it back on is impossible. I removed the switch and left a whole in which I stick a sharp object to turn in on and off.
This is my exact problem. Fuck.
wow yeah just had this happen my second pair in a row, this replacement one arrived with the button not working!
Major help ! Thanks
Nice! Thank you
Duuuude thank you my G