BROKEN Screen Went Black in my 2020 GMC Sierra and how I fixed it.
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- เผยแพร่เมื่อ 6 ต.ค. 2024
- BROKEN Screen Went Black in my 2020 GMC Sierra and how I fixed it. The infotainment screen has already broken in my 2020 GMC Sierra. This was a surprise, but I will be interested to see if the screen does this again or if this was just a fluke. Because the GMC Sierra and the Chevrolet Silverado both have the same screen let me know if yours has had a problem.
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Thanks for the video. I have been looking at the Sierra AT4. After watching this and researching all the other issues with this infotainment center, thinking twice now. For the money spent on this truck, issues like this should not be a regular occurrence. I did find there is a class action lawsuit against GMC/GM for this problem. And regardless of the dumb comments, it still ‘good’ to see the problems in real time so we can relate.
It happens
It’s only happened to me this morning and once before. Both after restarting after leaving a convenience store. Just let the truck power down completely. Simply turning off and back on won’t do anything. When the screen in the gauge goes black it’s ready to start up. Technology occasionally has these issues no matter how great it is. Sometimes computers just get stuck, and need a reboot.
It’s happening to us right now, and we’re travelling to banff. It’s so frustrating
Everybody having these gremlins, open your fuse box & press down on the breakers. Pretty much all the new Colorado & Canyons are delivering w/most of the breakers not seated fully. I have a 2023 Canyon at4x & at least half of them weren't seated & a couple were almost falling out. I wasn't having gremlins yet either, 4500 mi so far. Post here what you find too. We're our own best advocates. Thanks for your videos Jr's.
My 2020 Sierra did it last night. No radio or screen. Came home read the blog went back out worked fine. Hopefully GMC/Chevy can fix the problem.
Have fun, I've had many issues with my 2019 Sierra radio and touch screen.
The dealership doesn't do anything about it either, had it into the dealer several times.
If this happens to anyone that still hasn’t figured it out try opening the side fuse box on passenger side and try dusting it off and cleaning it it worked for me after trying literally everything
Fuse number 18 on passenger side fuse panel gets dirty sometimes pull it and clean it or replace it and it fixes the problem for me
Nice
I held down the power knob for the infotainment system about 20 seconds and eventually it turned itself back on!
SAME PROBLEM on my 2019 GMC Sierra base model, so frustrating, hopefully they do a recall on this touch screen stereo
Recalls are for safety. At best there will be a TSB (Tech service bulletin) but most likely not.
I have a 2020 elevation with the 2.7 exact same truck as you, this happened to me too, I can’t wait till you make the check engine light video when your oil gauge starts dancing back and fourth and you find out it’s because it’s lost 3 quarts of oil and it’s burning oil like crazy! I have 7800 miles on mine and I just took it back for the second time for a engine tear down!! I love this truck but we were Sold some lemons.
Man sorry to hear that. I am almost at 6k no mechanical issues yet...
It’s the fuses. Just pop it out and put it back in. Not a forever fix but seems to work.
Same thing happened to me today (11/1/22) in my 2020 Silverado. Actually, yesterday, although it was lit, I could not move it to phone, radio, etc. Today, it went blank and I could not get it to work. I hit the dash like you, yet nothing happened. On the way to my destination, I called my chevy dealer up and spoke with service. I explained what happened. He stated that it sounded like a "power bar(??)" issue which would cost anywhere between $300-$1000. At my destination, I shut the truck off and went into a store. When I came back out 20 minutes later, I started my truck, the display lit up and the music started playing. Phone worked as well.
This happened in my 2016 and 2019 Sierra's. The dealership acts like they've never heard of this issue before, but it's obviously pretty common.
Pays to deny
Exact same thing just happened to me! Ty for this video
Hey there’s a class action lawsuit for this right now and it’s any gm vehicle with the informant system, my 2020 Buick envision is doing this will be contracting the dealership to get it fixed but shame on gm this should not ever be a issue on a new car / poor quality control
How can I find out about this lawsuit? I took my truck into the dealership for this problem this past Wednesday and they kept it for 3 days. Their guys could not figure out what happened even though I had shown the service guy everything I found on the internet, including the code and print out from my mechanic and my personal video of the black screen but the audio was still on. He tried telling me maybe rats got to it. I said BS and plus your mechanic's also cleared this code before you guys put this truck out on the used car lot and I know how computer's work they store their data in these newer vehicles. My father in-law is a mechanic. I'm going to keep brining my truck into the dealership and hopefully start a lemon law.
Same truck, 8,200 miles, just happened to me. Going to the shop today to have the ECS and ABS checked, now this gives them another thing to look at.
Bummer, hope they get it fixed.
Did they fix your truck? Mine is doing the same damn thing
@@peterlivingston6512 it did it just the one time. When I got back in the truck about an hour later, it worked. The dealership said it was probably updating. I've had no issues since then. If you get an answer, if it starts working, or they have to do something to it, let me know please. Just in case I need the info for later.
I pulled the radio fuse and reinserted. Came back on.
You have the same vehicle I do. Glad its not just me. Letting mine sit now and we’ll see if it works again in a few... good vid to empathize with lol
Lol yeah luckily it has not happened since
I have been Fighting with this since I bought my truck 2019 GMC Canyon. I took it to the dealership they had it for a week. 2 Days later it did the same thing. Now I'm out of warranty. And they did not fix it. I called Corporate and I was working with them on it. Now today they told me they can't help me and to take it up with the Dealership. Oh my God what do I do now. This really stinks!
Did you have a push start button?
Trade it off. I would have handed the keys to them
2021 Silverado Trail Boss. I’ve had it for a month. Very same problem. The service department at the dealership ship act like it’s unique to my truck.
Same thing! Except 2021 2500 slt and its been back 5 times for multiple problems including this. Dealership keeps saying oh its just an error its a gm thing...so mad
Our new 2021 2500 just did this tonight. Only 30hours of drive time on the truck and three week from delivery. Any known fix?
Hope it got cleared up
I just got a 2020 gmc sierra with about 3k miles on it and when I remotely start it and get in to press the break and push the button to start it the radio screen stays off only wen I put it on reverse it switches to the back up camera other than that it won't work unless I turn the truck completely off and on again I don't know if thats the beginning of that same problem or just something else's if anyone knows leave a comment...thank you
Same thing happened to my 2020 Chevrolet Silverado. Multiple times now.
Bummer
Exact same thing happened to me. Shut off engine and went in store for 10 minutes. When I came out, everything worked again, radio and backup camera. Did nothing e kept shut off engine for 10 minutes. Thanks.
Happening now in my ‘21 Acadia. I called the dealership and they were already closed for the day. Not set to open again till Monday. It’s currently Saturday afternoon. I’m hoping when I have to leave again in about an hour it’ll be up and running again. But how crazy that this is happening to everyone
This has been happening to me for over 6 months now. I have been to the dealership 12 times and it usually comes back on before I get there. Yesterday I finally made it while the issue was still happening. Its a 2020 silverado 1500.
I have the same truck and issue. What did the dealership say about it?
@@aaortego They told me it has to be happening while they have it so they can find out the issue. The last time I took it In it was happening and they kept it over night. They next morning they told me that they got it working again but the issue was never fixed. I assume they just unplugged the battery for a while 🤦♂️ So I just ended up trading it in for a LT model right before the market went crazy.
Is it an LT?
@@abrahamanthony493 it's was a 1500 Custom
My 2020 is doing it also but the screen keeps blinking every 10 seconds then after a while goes back to normal
My 2 mo old 2022 Silverado did this too. In to the shop I guess. Yes, it came back on after shutting the truck off for about 10 min and restarting. (1467 miles on it)
My 20 at4 sierra started doing the same thing 2 weeks ago, it's worse in the morning. My screen never comes on in the morning but after work it's all good.
Happening to mine 2016. That’s why I’m here, will stop off for 30min and see if it comes up
It just happened to my 2021 Elevation. The Tundra is looking better all the time.
Except for Toyotas ridiculous prices... stupid expensive for a truck with a really thin body. Get in a tundra or Tacoma and close the door. Remember the feel. Then get into a Chev Ford or Dodge and do the same. You will feel a huge difference. The American made vehicles sound solid and close well. The Toyota feel live you've close the door of a 1997 Honda civic. Nice looking trucks with good drive terrain, don't get me wrong, but the body and trim quality is sub par and you'll pay out the ass for it.
These screens are pretty easy to change....but they are not plug and play so what really sucks is replacing this thing requires going to the Stealership
Just happened on my 2020 Silverado, terrible they haven’t fixed this. It’s clearly a known issue and still happening on the 2021s from what I’m reading
Its a weird one!
I have this same problem. It stared with turning off while driving. I just turned it off for a few minutes and worked once I restarted. But today it hasn’t worked all day. I’ll try the battery idea tomorrow. Thanks.
That hopefully will help
My work trucks screen will sometimes turn black with green lines and the reverse camera is black also intermittently. It's a 2020 Sierra 1500.
2021 rst 1500. Has been happening to me since I bought the truck. 12k on it now and it’s been off for a month. Dealer said it needs a new radio however they’re on national backorder with no eta. Think I’ll be trading this hunk of junk in unfortunately.
This happens to me all the time, but usually half of the screen goes black and the other half just looks like the icons are smeared. It also wont bluetooth to my phone when this happens. 2019 Silverado Z71. I've already had idler pulley and belts replace. Check engine light is on right now throwing an evap code. Transmission shifts hard sometimes. Always been a Chevy man until I got this piece of junk. Next truck will be a Tundra
I had this same issue. The dealer eventually replaced the display unit. Was fine for almost a year, and now the issue is back again. Ugh!
Just happened to my 2020 Chevy trail boss with 12,000 miles. Was off for two stops and randomly came back on
I have the same problem. Replaced the battery. No luck. Took it to the dealership. Told me they would have to reprogram it. Sat there for a week. Apparently the forgot it was there. Frustrating!
Just thought I would add mine. 2020 1500.....45,500 miles....happen 1st time today when I got in my truck this morning. 62 degrees/humid if it matters. Started truck, screen was blank, but audio was there.....could hear my phone through the speakers..and android auto on my phone said it was ready to used. But screen still blank...put in reverse....still blank. Went in the house to get my paperwork for possible warranty work. Came back out after about 10 minutes......wahla.....everything back to normal like it never happened.
2020 Yukon, 36k mi. not just going black, but changing radio stations by itself, using Sirius XM you cant see to change station
Seems like all GMs with these touch screen have this problem….2021 GMC Acadia had this issue going on 5 months now, been to the dealership 6 times, replaced the screen drove it for 10 min goes blank, they ordered me a new harness and hopefully it fixes they issue! And they wonder why people go with foreign cars!
The last GM product I bought was a new 1999 Cadillac Eldorado. $43,000 the most expensive car I ever bought and it was the biggest pile of shit I ever owned. Tons of electrical problems in the shop at least three or four times per year. General motors is garbage. All they want is your money then it’s so long. See ya wouldn’t want to be ya
Truck just did this no radio controls working but my Bluetooth still connected and stuck at the volume it was at before
Did it ever get resolved?
Did you ever resolve
This happens to my truck only when it’s cold. It is a 2020 GMC sierra.
Going this very issue right now on my 2021 GMC Sierra....frustrating because it also turns off the wifi that I need for work when it turns off
Happened to me too in my 2019 Chevy Colorado 7K miles on it...the screen and radio went out one morning last week. Went to work, then when I got back in the truck at lunchtime it was up and working again. Hadn't happened again yet but now I anticipate it occurring again eventually...Thanks for the video 👍
same problem on my 2022 gmc sierra at4 the screen went out while i’m driving until drove back home same thing the screen out. i checked in the morning i start it the vehicle the screen working in a few seconds went out again. i keep it the key in my drawer then i use the spare key the screen is working till now no problem
Thanks for sharing
Have a 2020 now hasn’t done it so far. The 2017 did though and u have to replace a blue wire located by your airbag in passenger side $900
That’s really bad mate , I got my AT4 for over a year and I had dead battery 3 times , I finally got black screen after the last dead battery,
Is not coming back the radio nor apps on the screen.
That’s really annoying from “ new vehicles “. Just CRAP and dealers want to get out of your pocket for their product deficiencies
under and behind the glove box their is a blue connector. if this happends again unplug and replug back in. might be your issue is that blue coax cable connection
Glovebox does not come out that easily. I tried gut was afraid of breaking tabs
I had this happen on my way to work this morning. 2020 sierra elevation 5.3 20k miles. The radio still worked, but couldn't turn it on, off up or down. Checked both fuses on the passenger side, they were fine. Started the truck and it worked! I'm confused...and disappointed!
Hmmm strange.
On my 2022 Silverado I took the side panel by the glove box off and pushed on all the fuses that must have done it
I have a 2019 GM Sierra and the infotainment system is garbage. Can't look at a menu without the radio on. The radio turns on when I start the truck sometimes (was off when I shut the truck off) Dealer says that's normal. I miss my Honda.
Just had this happen to my 2020 Silverado. Went to the store with no screen and came back out and the screen came back on. Who knows 🤷♂️
Truth, who knows.
I have the same problems with my 2020 Silverado RST. This happens like every 6 months. The first time it happened was a week after I bought it. I immediately took it to Chevy and showed them the problem. They fixed it and said "If it does it again just disconnect and reconnect the negative side of the battery". When the issues continued I took it back, but this time it had been after the problem fixed itself. And Chevy said that they couldn't do anything unless they can see the problem. I even showed them video from my phone. When I told them that I did do that the first time and the guy told me to disconnect the battery, they said that he should've never said that to me and there isn't anything else they can do. So now if the problem happens again, I have to hope that I don't have anything going on that day and I can bring it back to Chevy. 🤦♂️
Was it cold out side while this happened? Mine is a 2020 elevation as well I cranked it to leave work run the heat and nothing in the summer time driving to Florida my screen froze well basically wouldn’t let me touch anything but showed everything I had the phone plug in and camera on tailgate already replaced in 2021 it’s crazy the price for these trucks and what messes up
2020 Silverado with 41k. Screen went black. Mine is covered under warranty.
Nice!
Have you had the issue happen again since it just came back on? Mine did this this morning. 2020 2500hd chev.
I have not.
Just happened to my 2019 Sierra with only 36k miles on it. Really wishing I had bought Japanese
Hey!!! It just happened to me too🤣🤣🤣
Same here on my Silverado RST 2020...
My usb and 12 volt in my console never worked since day one 2016 elevation
Same thing just happened to mine today. The gas gauge also showed empty but then went back up to a quarter tank. I just dropped it off at the dealer. They checked the battery twice. It showed perfect. They said they can hopefully get to it in about 8 days. Ugh.
Bummer 👎
Ended up replacing for another aftermarket unit. Couldn’t take it keep shutting off!!
Mine is doing the same thing and now its not starting at all or getting any electricity power whats soo ever
We should all make a class action lawsuit against gmc for this problem..I have a 2017 no more parts is what there telling me now..
Bummer.
2020 2500HD same thing; happened several times; still under warranty; guess they checked resistance in info center and it didn't come up so getting a new one installed under Chevys 3 year warranty. Bottom line; first time it does that its going to get worse; get it replaced.
2021 Sierra Elevation 4 000mi on it,
The same shit happens. It's my first experience with GMC and I am very disappointed.
I have a knocking noise that comes from the back while driving. Springs was replaced by warranty. But it's still there. It looks like noise coming from differential. They said I have to drive 1000mi and they would be able to proceed to find the problem.
A couple of days ago, screen issues happened!!! It looks like you can't drive far away from the dealer on this car!!!
Hmm, it's interesting!!!
This just happened to me in my 2020 GMC Sierra 11/14/22.
The sound from the radio works but no display or back up camera.
I'll try it out tomorrow hopefully it's just a minor glitch!🤞😕
Just bought my 2020 Trail boss. This happened to mine and it still has not come back full time. Last time it came of for several minutes, i had the radio on and then the screen went blank. I could not turn the radio down. Funny thing is parked at home, turned the truck off, got out and locked the door like normal and the radio was still going. It finally shut off after a minute. Screen will come on briefly, but then go black. Back up camera still works.
Same thing happen to mine . Radio works but no screen or back up. How did you fix yours?
I have a 2020 Silverado RST and This has been an issue for me ever since i bought the truck December 20th 2020. It has happened to be several times and ive taken it back to the dealer ship. The first time i took it it was an “update”. The second time they thought it was another update. The third time , they said they are asking for permission from GM to get a new radio system which got approved and they ended up switching it and the very same night i picked my truck back up it happened again. I went back the fourth time and apparently they had a GM specialist look into it and they talked about switching the module , we ended up switching it up and 2 days later , right now as i am typing This comment im sitting in my truck which i just started up with a blank screen. 🤦🏽♂️ this is so frustrating.
I wonder if this would qualify for lemon law. If it does you may want to get rid of the truck now before you end up with more serious problems out of warranty. My screen on a 2020 went dead this morning it’s the first time. 1 time too many if you ask me on a new car. Will be taking to dealer on mon
Do you have push button start?
@@vaughnhoshue9285 please keep me updated. I wanted to get it lifted and everything but i have put a hold on that
@@dennydeckerful yes i do
@@TboneNoSteak I wonder if all that are having this issue have push button start? Could be the common denominator. I would ask the others on here, you never know.
My 2020 Terrain just had this problem
Happened on my 2015 Silverado and right now on my 2020 Trail Boss.
Dang thats too bad.
Interesting video, some of these digital gadgets are affected by Cell towers and big LED Billboards, I drive a Mercedes-Benz GLE-350 and off and on, the Safety/Cruise control system gets shut down every time i drive by those towers or Billboards, the dealer has failed to fix it, I asked for some filters but, they told me it is something else but.... they don't know what it is or how to fix it, I think we are heading to let the Attorney general get involved; I paid big bucks for a quality vehicle but, the quality is not there.
Happened to my 2020 Silverado Trail Boss, Check engine light would come on and go off after a day. Took it in for service....They told me the trucks computer brain was fried! This controls everything with the truck! They said they have ordered a new brain, but do not know when or if they will get one in time wise!! So frustrating!
After 10 minutes the truck shuts all power off to prevent anything from draining the battery. That's how it reset itself.
I think it's the human machine interface control's volume and radio and backup camera
Im looking to get into a New 2021 AT4 but after seeing these issue videos idk GM has really gone down hill in the past few years sad.
I'm almost at a year of owning my truck and about 19,000 mi. my experience has been largely very positive with the truck, and I think technology issues are prevalent in just about anything right now
@@JrsGasolineAlley
And yet we as consumers demand tech be put in a vehicle. Granted these systems need to tested and vetted during cold/heat cycles and have the bugs worked out.
Same problem 2020 3500 silverado radio took a shit could it be the cold??
I have a 2021 gmc slt 2500 and this has happened 3 times including volume freezing and black screen. Dealership keeps sayin oh its a error and it happens..they simply will not do anything to fix this and its bs
Got the exact same truck, it just happen to me at 3600 miles, kinda funny
Bummer I think it's happening when there's an over-the-air update
Hopefully mine turns back on tomorrow morning when I use it for work 🙁 also a 2020 sierra 🤦🏼♀️
Hope it did
My truck has less then 300 miles and this happened , 2021 silverado trail boss
Me too 2021 sierra less than 300 miles.
Just happened to my 2020 traill boss custom. Used the remote start and when I got in it was off. Cut the truck off waited for screen to fully cut off then cranked it still wouldn't work. Cut it off one more time then waited a couple minutes and it works now. Truck only has 21000 miles on hasnt happened before.
It a wierd glitch. Must be part of a over the air update or something.
I have a 2020 lt all star. Same exact thing happened this am. I used remote start went in saw radio screen was off. Restarted truck normally same issue. Hopefully they figure this out.
2023 Silverado 2500HD WT screen just blinks and flashes. Garbage. Have an appointment next week to take it to the dealer. Truck has 225 miles on it…. What a joke
so what happens is if you shut off your truck get out the radio will still play for 10 minutes. after that it will start working normal. until the next time.
I have a 2018 GMC Terrain, It has done this before, I be leave it was doing an update.
Hmm that seems to be a good reason. Thanks for the thought.
My 2016 canyon has the same problem
Happend to me as well... 2019 gmc sierra 1500... waited about 15 min
GMC should have a recall on this problem, I guess there is a class action lawsuit going on.
interesting
I have the same issue with my 2020 Silverado TrailBoss. It also goes off if I raise the fan speed and or adjust the temperature.
My first new GM product and NEVER AGAIN I WILL EVEN LOOK AT A GM product ever in my life. CRAP !!!!!
These things happen
@@JrsGasolineAlley I understand, but I had an issue with my BMW, and my Lexus, and the dealerships acted immediately. Giving me a demo while they took care of the issue and also gave a voucher to get moneys back for the inconvenience. They where not as severe as these. Trucks and SUVs almost at the same price point.
How big is your screen
Happening to me. Infotainment was stuck on device is starting.....we will see
I’ve got the same problem on my 2020 3500.
That's no good
Same here 2020 3500 just black screen
I have a 2020 chevy traverse and it does it too. Have no idea why?!
I am guessing it is an over the air update issue or something.
Most of the owners couldn't fix their ones, either the screen freezed or stopped working completely.
Just happened to me! 2021 Trailboss at 3544 miles!
Bummer.
Happen to me also apparently nothing gets recalled anymore! Sad
It is not a safety issue so it would not be eligible for a recall.
I literally watched this video to watch you get in the truck and the issue went away. This was dumb as hell.
Really is a annoying issue.
It’s the screen you need to replace it.
This shit just happened to my 2020 chev 1500. I tried several times, no luck. Went home showered, started this vid, got to the part where you had waited 30 min and then it worked. I said what the hell and went outside. Sure as shit all I had to do was unlock it to see chevy emblem pop up on the screen. Ever happen to you again?