Restore & Reset Your Apple TV 2nd Generation & 3rd Gen When Frozen

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  • เผยแพร่เมื่อ 14 ต.ค. 2012
  • QUICK FIX! TRY THIS 5 SECOND FIX FIRST! (SEE BELOW)
    If you can load the normal interface menu, but nothing happens when you try to use your remote control, it is possible your remote has become unpaired from the Apple TV, so hold the remote close to the main unit and press and hold the menu button and the left side of the ring button above for about 6 seconds. You’ll see the indicator light flash at first, then stop. While you continue to hold down both buttons, after about 5 seconds the light will start flashing again. As you continue to hold, if you are fortunate, a little broken link icon (two opposing leaning ovals opposite of each other) will pop up in the top left-hand corner of your screen. Viola, you’ll now be able to move through the menu with your remote control again. If so, you’ve dodged a bullet.
    How to restore & reset Apple TV to factory settings for 2nd and 3rd generation Apple TVs step-by-step video tutorial: Apple TV Phone Support: 1-800-275-2273. Apple TV Manual (links below): manuals.info.apple.com/en_US/a.... International phone support: support.apple.com/kb/HE57 (90 days of phone support).
    So, remove the cables from the back of your Apple TV and go to your computer. Ensure you have updated your iTunes software on your computer to the latest edition. After you've updated your iTunes software, close it. Then, connect a micro USB to your computer and Apple TV (it's smaller than a mini USB cable, so make sure you understand the difference - I give details in the video). You attach the micro USB cable right below the HDMI connection on your product. Then take your Apple TV power cord and connect it to your Apple TV. Shortly thereafter, the light will start blinking and do so throughout your restoration process. When I did this, my iTunes software opened automatically. The instructions say not to open your iTunes program on your computer before you do this because it might not recognize your device. My iTunes opened automatically when I plugged in the power cord. If it doesn't open automatically, you might try to open it manually, but make sure you plug in the USB cable and power cord before you do so. Don't get the micro USB cable confused with the mini USB cable, they are different-sized connectors. The Apple TV uses a smaller micro USB cable.
    A window will pop up on your iTunes that asks you if you wish to restore your Apple TV. Click the button to start the process. Several windows will pop up automatically saying your computer is installing different drivers. I think there were 3 pop-up windows. Approve them all. I show you how to do this on a Windows computer, so a Mac may be slightly different. Then, follow the instructions through the process till the end.
    When everything is finished you will get a message saying so. Then, go hook it up to your TV and go through the regular setup like you just purchased the unit. You'll need to choose your language, and you'll need to set the logins of your Netflix, Hulu, Vimeo, TH-cam and iTunes accounts, etc. to be able to access those.
    I hope this helps you through the restore/reset process. Happy viewing!
    Additional Apple TV 2nd and 3rd generation Support links:
    Apple TV Software Restore
    Products compatible with this software restore:
    • Apple TV
    For feature descriptions and complete instructions, see the user guide for Apple TV at:
    support.apple.com/manuals/appletv
    For more information about Apple TV, go to:
    www.apple.com/appletv
    To troubleshoot your Apple TV, or to view additional support information go to:
    www.apple.com/support/appletv
    This video show the method of fixing your 2nd & 3rd generation Apple TVs when your Apple TV's unresponsive and as a last resort before you go to the Apple TV or ship it back to Apple for a return or repair, you might try restoring your product. Usually, you can use the interface on your Apple TV while it's hooked up to your television, but if you can't access that feature, you still have this method as a backup solution. It takes 30 minutes to an hour if it's your first time trying this.
    These are the official instructions from Apple to restore your Apple TV:
    To restore Apple TV using iTunes:
    1) Disconnect the power and HDMI cables from Apple TV and take it to
    your computer.
    2) Connect one end of a micro USB cable (sold separately) to the back of
    Apple TV, and the other end to your computer.
    3) Connect one end of the Apple TV power cord to the power port on the back
    of Apple TV and the other end to a power outlet.
    4) Open iTunes on your computer, select Apple TV in the Source list, and then
    click Restore.
    So, if your Apple TV has bricked and the remote control doesn't work, then use this method to restore your Apple TV 2nd and 3rd gen will likely do the trick.
    This works on a Windows PC or a Mac.
  • แนวปฏิบัติและการใช้ชีวิต

ความคิดเห็น • 189

  • @love4mykids03
    @love4mykids03 9 ปีที่แล้ว +1

    wow thank you so much i have an apple tv 2 and had been trying to restore it FOR DAYS and my mac didnt recognize it untill i watched the correct way to do it in your video THANK YOU !!

  • @glenwoodfin
    @glenwoodfin  10 ปีที่แล้ว

    So glad it worked and thank you for taking the time to let me know it worked. I was so frustrated when my Apple TV bricked right after I bought it. I was hoping the video would help others do the same. Since I did this reset, it has worked perfectly without a hitch.

  • @Reach3DPrinters
    @Reach3DPrinters 5 ปีที่แล้ว +1

    Hi Glen,
    Thanks for a great tutorial, very helpful.
    Got the new apple tv a1469 model I bought off craigslist all fixed up. It was frozen on the home screen, between computer and settings. Remote flickered the lights, but wouldn't do anything else. Restore fixed it right up, so thanks good sir. I appreciate the time you spent in creating this video. A lot of behind the scenes effort involved, and I personally appreciate that work.

  • @lindyspence5790
    @lindyspence5790 10 ปีที่แล้ว +1

    Thank you worked...via mac very easy!

  • @remotetake27
    @remotetake27 10 ปีที่แล้ว +1

    Thank heavens that you were kind enough to create this video. It solved my problems, something that Apple didn't do. Thank you.

    • @glenwoodfin
      @glenwoodfin  10 ปีที่แล้ว

      Thanks for leaving such an encouraging appreciative comment. Love all the new channels Apple TV has added to the interface lately.

  • @dedewil
    @dedewil 10 ปีที่แล้ว

    Thank you for posting this very helpful video. The first attempt gave me an error message however I just selected the restore a second time and everything went smoothly.

  • @408lilrob
    @408lilrob 7 ปีที่แล้ว +1

    thanks!! very helpful!!

  • @albertotamborrel
    @albertotamborrel 5 ปีที่แล้ว +1

    Thank you!

  • @kimberlychew2695
    @kimberlychew2695 9 ปีที่แล้ว +1

    Thank you for sharing the solution here Glen!
    My Apple TV decided it would not update itself via my tv set, and like you , I turned off and on numerous times to no avail. I unplugged and was heading for the Apple authorized service centre (bte, I live in Singapore), and had all the logistics working against me. After almost 2 weeks of being in my car, I decided that I should try hooking it up to the TV, alas! It still doesn't work.
    I found your video and comes another "hurdle" of micro USB.. Then I tried using the phone cables for Andriod phones and viola! It worked!!
    My experience is that, my iTunes did not open by itself after the driver update/ installation. So I had to click open the program, and now as I type, the Apple TV is updating itself.
    Anyway, just like to leave a note to thank you for your video, and top share that if anyone here uses an Andriod phone, the micro USB is the same phone cable for these phones.
    God bless!

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Kimberly Chew Kimberly, you are so kind to take a moment to thank me. You are so welcome. It was a frustrating problem for me, so I put the video out to help others. I have to admit I repeat myself too many times in the video and that drives some people nuts. I don't think I even needed to do a factory reset. I've found a new solution that might help some in the description under the video. It's a quick fix.

  • @lucjaimar4494
    @lucjaimar4494 5 ปีที่แล้ว +1

    Great tutorial Glen! It worked perfectly after being patient and considering all the lapses of time iTunes and the PC made me go through, thank you very much for your patience and your effort to explain how it works.
    What I did: I restored my daughter's Apple TV (probably 2nd generation, not sure) and the whole restauration process took about 15 minutes give or take, I used an old Toshiba LapTop with an old windows version, so I was not surprised about how slow it was.

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว +1

      Lue, thank you so much. Looking back at the video years later, I know I'm super long-winded, but I think it helps some people, so I leave it up. Cheers!

    • @lucjaimar4494
      @lucjaimar4494 3 ปีที่แล้ว +1

      Glen Woodfin Thanks! Cheers!

  • @vfrvctry
    @vfrvctry 11 ปีที่แล้ว +1

    Thanks for uploading this video. The only thing I was doing wrong until I saw this video was opening itunes before plugging apple tv.

  • @YoungKid510
    @YoungKid510 9 ปีที่แล้ว

    your video was great it helped me now im back and running.

  • @dickgunstone4167
    @dickgunstone4167 5 ปีที่แล้ว +1

    Thanks. Worked like a charm.

  • @michelleginman3324
    @michelleginman3324 9 ปีที่แล้ว +1

    Thank you so much! Such simple, easy to understand instructions...solved the problem in minutes after spending hours trying to get an answer from the Apple/iTunes support sites....

    • @BuddhistAmuletNet
      @BuddhistAmuletNet 9 ปีที่แล้ว

      Apple support sites are deliberately evading responsibility in a clandestine manner, supported by the lie that apple employees do not read the discussion forums, which of course, is ridiculous seeing as no forum in the world is void of moderation, and the fact that every time i post info that corroborates this fact, i am banned from the post, and my post gets removed (which also proves the presence of apple moderators/employees, and contradicts the lie). I am currently gathering enough evidence to litigate against apple because of their insane, evil clandestine actions on their discussion and support websites, because they are in breach by lying about the presence of employees, and their activities in deliberately sabotaging any user attempts to create transparency or post info which discredits them. For example, i have screenshotted the complete list of posts, follows, bookmarks and other user data of a certain 'Allen' who is definitely an Apple employee and is touring the forums posting hundreds of posts a day as replies, but has never started any content of his own (because he is a moderator)

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Buddhist Amulets I'm not sure about the "cannot connect to server" message. After searching for "Apple TV Cannot Connect to Server" in a Google Search. It appears it could be one of many challenges. One I read was that the site could be undergoing maintenance. One said it could be with internet provider, like Dish Network. You can call Apple for support at: 1-800-275-2273 if it's within the first 90 days of the purchase. Sorry, I do not have the answer for you.

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Michelle, thank you so much. It was a pain for me to figure it out as well, so I thought others might like a video explaining how to do it. My Apple TV froze again recently, but I found a quick fix to my challenge which I mention under the video in the description. Happy watching!

  • @nellyblanco2073
    @nellyblanco2073 9 ปีที่แล้ว +1

    Thanks!!!! I am so happy resolved de problem..you are de best..

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว +1

      Nelly Blanco Welcome Nelly. Looking forward to Apple TV adding network channels in 2015.

  • @alsemi-back-up579
    @alsemi-back-up579 6 หลายเดือนก่อน +1

    Nice video!!
    Buys Apple TV
    Then Explains how to RESET
    Using a Windows computer!!!!

  • @jared1349
    @jared1349 10 ปีที่แล้ว +1

    My dad bought one last night he went and watched this morning and this happened I had to bike the the source and get this cord you where very helpful

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว +1

      mitchell doornbos : )

  • @jrdunn2
    @jrdunn2 10 ปีที่แล้ว

    THANK YOU! THANK YOU! THANK YOU! I really appreciate you taking the time to show step by step how to restore the Apple TV.

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      You're so kind, thank you. Also, you can try the 'quick fix in the description under the video. If it works, then there's no need to restore the software.

  • @lorriecrumley1518
    @lorriecrumley1518 9 ปีที่แล้ว +1

    Oh Thank you Thank you Thank you so much!!!! You are a God send!!! Wow, you made it so easy with the steps and the visuals. I looked forever on Apple's site to figure this out and was so unsuccessful. All I had to do was listen to you about quitting itunes and then unpower the apple tv box and then put the micro usb cord in the apple tv then in the computer. Then I plugged in the power cord into the apple tv box and then the power outlet. Then just like magic (like you said) the apple box opened the itunes account and finally asked me if i wanted to reset it. I tried it without doing it your way and it did not work. So I followed your instructions to the letter and it worked!!!! You have helped me soooooo much! I cannot thank you enough!! (I have a 2nd generation and I have a MacBook so it does work the same way on Mac as it does on your PC) THANK YOU!!!!

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      I made the video so detailed and repetitive because it was a struggle for me to figure out how to fix it. I think most people are frustrated that it's so tedious. I leave it up because of positive feedback from people like you. I will say that my Apple TV has never bricked again after my restoration.

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    I hear you, and I agree with you. Hopefully, the details will help people uncomfortable with the process. The biggest pain to me was having to go shopping for a micro usb hub. It's hard to believe they make a micro and a mini so close to the same size.

  • @alexanderjosephross
    @alexanderjosephross 9 ปีที่แล้ว +1

    Got a micro usb cable- all sorted out, thank you

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Alex Parer Perfect! Good luck!

  • @caryleighpoe
    @caryleighpoe 8 ปีที่แล้ว +2

    Thanks! I fixed my Dad's Apple TV. What a life saver!

    • @glenwoodfin
      @glenwoodfin  8 ปีที่แล้ว

      +Cary Poe Great news!

    • @benjebon
      @benjebon 8 ปีที่แล้ว

      can you help me, my apple tv has no power? what do i need to do? tnx

  • @danywaugh
    @danywaugh 3 ปีที่แล้ว +1

    Fabulous solution, thank you so much, followed your easy and clear instruction (for me who is old-age pension). You saved my life and I am very grateful!

    • @glenwoodfin
      @glenwoodfin  5 หลายเดือนก่อน

      You're very welcome. Happy New Year!

  • @tazivlogs7439
    @tazivlogs7439 9 ปีที่แล้ว +1

    Hey Glen, i did what jpett suggested, actually it worked, pushing the menu botton and hold it along with the left botton for 6 seconds, my apple Tv is working, thank you so much for this video, my kids were grumpy the whole day with no tv tomorrow they get to watch their cartoon movies, thanks again. god bless you.

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      My Apple TV remote didn't work again recently and pressing the menu button and the right side of the ring for about 6 seconds reconnected my remote's functionality as well, so I've added the quick fix in the description under the video.

  • @csaracho2009
    @csaracho2009 ปีที่แล้ว +1

    It worked for me. Thank you very much.
    You are right to emphasize and recommend that it should be a micro USB cable (old technology), easily mistaken for the new USB C,.
    Regards.

    • @glenwoodfin
      @glenwoodfin  ปีที่แล้ว +1

      Carlos, you are so kind to take the time to thank me! I appreciate it!

    • @csaracho2009
      @csaracho2009 ปีที่แล้ว +1

      @@glenwoodfin On the contrary Glen, it is been so much time that I had this issue pending in my TODO List! Regards.

  • @gyeung9345
    @gyeung9345 5 ปีที่แล้ว +1

    Thank you so much, I fixed my Apple TV follow your Video

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      That's great news! I have my Apple Tiv in my bedroom and it's opened up a world to me while getting ready for bed.

  • @ccgroup33
    @ccgroup33 8 ปีที่แล้ว +1

    Thank you.

    • @glenwoodfin
      @glenwoodfin  8 ปีที่แล้ว

      Hey Chris, you're welcome. Glad you got it working again!

  • @ElisabeteMeres
    @ElisabeteMeres 3 ปีที่แล้ว

    how we do it now the Itunes it's not available anymore? have a 2nd gen

  • @lyndalholdsworth9183
    @lyndalholdsworth9183 2 ปีที่แล้ว +1

    I UNPLUGGED ALL PLUGS - disconnected from the wall AND unplugged the Apple TV unit 👍
    Good to go!
    Hope the helps someone else

    • @glenwoodfin
      @glenwoodfin  2 ปีที่แล้ว +1

      I use the Firestick now since Apple dropped TH-cam from their 3rd generation Apple TV.

  • @moeahmed6916
    @moeahmed6916 10 ปีที่แล้ว +1

    Hi Glen, thank you very much for posting this, you really made my day easier and my weekend better:) .

  • @laquesopluma
    @laquesopluma 5 ปีที่แล้ว

    You are the best

  • @danbee01
    @danbee01 8 ปีที่แล้ว +1

    Thanks for your help. Too much waffle though...

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Your comment is so encouraging. It means a lot to me!

  • @glenwoodfin
    @glenwoodfin  10 ปีที่แล้ว

    Wow Jeff, you made my day. I'm so glad it helped!

    • @chrismatamoros5937
      @chrismatamoros5937 7 ปีที่แล้ว

      Glen Woodfin when I press the buttons on the remote the white light blinks but does nothing. Did this happen to you?

  • @laquesopluma
    @laquesopluma 5 ปีที่แล้ว +2

    IT WORKED THANKS!!!

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว +1

      Thank you for taking the time to let me know! I've been a cord-cutter for 15 years, but I don't miss live TV because Apple TV gives me the content I want when I want it.

    • @laquesopluma
      @laquesopluma 3 ปีที่แล้ว

      @@glenwoodfin same

  • @Zyverkryphotron
    @Zyverkryphotron 10 ปีที่แล้ว

    Thank you, appreciate with all my heart this wonderful video, simple, perfect and intelegent you are the greatest please thank you.

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      You're so kind. Also try the 'quick fix' in the description under the video. If it works, then you don't need to rewrite the software on the Apple TV.

  • @bill3117
    @bill3117 4 ปีที่แล้ว +1

    You just saved my marriage ;) Thanks!!!!

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      Ha, you made me smile. I'll bet your sense of humor goes a long way in your marriage.

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว +1

  • @RobertPilot1
    @RobertPilot1 10 ปีที่แล้ว +1

    Good information, thanks. One suggestion, work on your scripts a little more you repeat things too much

    • @glenwoodfin
      @glenwoodfin  10 ปีที่แล้ว

      Thanks.

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      You might try the '15 second quick fix' in the description below the video so you don't have to sit through the 17 minute video.

  • @NFmangatoo
    @NFmangatoo 2 ปีที่แล้ว +1

    True Knowledge. Such an old video but very informative. 🙏👌

    • @glenwoodfin
      @glenwoodfin  2 ปีที่แล้ว +1

      After Apple announced they would no longer carry the TH-cam app on their 3rd gen TV, I bought an Amazon Fire Stick 4k for $24 and I'm loving it. What streaming product drops TH-cam?

    • @NFmangatoo
      @NFmangatoo 2 ปีที่แล้ว

      @@glenwoodfin that’s crazy, I’m hearing it for the first time from you. I had an old 2nd Gen Apple TV that was jail broken or something and I needed to reset it but couldn’t find a way until you explained it in you video. I am pretty sure if they keep making such extreme decision as discontinuing platforms like TH-cam they will keep losing clients.

  • @ximehdez9601
    @ximehdez9601 6 ปีที่แล้ว

    Gracias por tu ayuda

  • @glenwoodfin
    @glenwoodfin  10 ปีที่แล้ว

    Super glad it helped. Wish I had made a shorter version. I know it's over-kill.

  • @cassandracomplexlsd2525
    @cassandracomplexlsd2525 8 ปีที่แล้ว +1

    Hi Glen, Thank you for that. Unfortunately i am still experiencing the issue i had previous to the restore and that is as soon as i connect to tv all i get is a frozen apple symbol. nothing else. Is there a solution to this?

    • @glenwoodfin
      @glenwoodfin  8 ปีที่แล้ว

      +Cassandra complex LSD25 You Could Try This Quick Fix www.glenwoodfin.com/tech-tips/restore-and-reset-your-apple-tv-to-factory-settings/ . I Hope It Works!

  • @kbj57
    @kbj57 10 ปีที่แล้ว

    Your video was very helpful and saved me from having a crappy day! Thanks for sharing your knowledge! :-)

  • @turotrek
    @turotrek 9 ปีที่แล้ว +1

    I have this trouble, this video seems useful to correct the problem, I will look for the miniusb cable. How is the computer end plug: USB or HDMI? thanks

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Ideally, you could use a cord that had a regular USB on one end and a Micro USB on the other. My cable had a USB that connected to my PC and a Mini USB on the other, so I bought a small adaptor at Radio Shack that converted a Mini USB to a Micro USB. The connection on the Apple TV unit requires a Micro USB. Before you go through the process of restoring the Apple TV using iTunes, check out the possible quick fix link I recently added in the description below the video.

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Glen Woodfin My computer is old, so I don't have a HDMI connector. It may be possible to use a cable that has a regular HDMI cable on one end and a Micro USB on the other. You mentioned a Mini USB, but the Apple TV unit requires a "Micro USB".

  • @MutasemMoussa
    @MutasemMoussa 10 ปีที่แล้ว +1

    I have a question, does it only have to be on a Macbook or can I do it on a pc with iTunes installed?

    • @glenwoodfin
      @glenwoodfin  10 ปีที่แล้ว

      The video is done with a Windows PC, so yes this can be done on a PC with iTunes installed.

  • @Peacock3515
    @Peacock3515 10 ปีที่แล้ว

    would your video help if your apple tv is jailbroken and isn't responding ?

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      It would probably overwrite the jailbreak software, so it would likely work.

  • @batterybhai63
    @batterybhai63 5 ปีที่แล้ว +3

    Its 2019 and I am still waiting for the video to reach the actual informational part

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว +1

      You should try the 'quick fix' rather than watching the whole video. You'll find the link under the video in the description. The video was made for tech novices with lots of reassurances. The quick fix can be done in 15 seconds.

    • @RumbleFish69
      @RumbleFish69 5 ปีที่แล้ว +1

      I know, right. Videos these days should be appropriately titled: "I'm gonna talk a lot of shit because I mostly love to hear the sound of my own voice, before I get to the actual and useful information!" This 17-minute video should have been 3 minutes long - tops - if not for all the bullshit we have to endure!

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      @@RumbleFish69 I'm giving you a like because I think it's great constructive criticism. It's painful for me to watch my video too. I leave it up because I know from feedback that it has helped several people. So, thank you!

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Holy cow, such a small thing, but it makes all the difference! Thanks for confirming that the little things can mean a lot!

  • @electrifyingomar6424
    @electrifyingomar6424 6 ปีที่แล้ว

    you wrote Gen in the title

  • @glenwoodfin
    @glenwoodfin  10 ปีที่แล้ว

    I don't know. If it's not responding now, seems like you'd have nothing to lose in trying.

  • @tauresattauresa7137
    @tauresattauresa7137 8 ปีที่แล้ว +2

    does this process unjail a jailbroken apple tv?

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      I don't know, but since it rewrites the software in the Apple TV memory, I think it might.

  • @ImJustEyeJay
    @ImJustEyeJay 3 ปีที่แล้ว +1

    I reset my 2nd generation apple tv and when I plug it back into my tv it continues to tell me to plug it back into iTunes even though I already did this and restored the factory settings... What should I do?

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      Oh my, I'm sorry I didn't respond to your comment sooner. However, I don't know for sure what to do. I made this video so long ago. Do you figure out a solution? If you did, please share what worked!

    • @ImJustEyeJay
      @ImJustEyeJay 3 ปีที่แล้ว

      No problem I figured out that the Apple TV I had didn’t support the current software so it didn’t work and it’s stuck on this screen I ended up getting a jail broken fire stick and have every channel now lol

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Thank you for your suggestion. Did you get your Apple TV reset or restored?

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    7 Month Update After I Reset My Apple TV: The fix that I describe in the video is detailed for even technophobes, so for the techno savvy, thanks for your patience with the length of the video. My Apple TV has performed seamlessly since the reset and restoration. In fact, I cancelled my cable TV because I get highly desirable content through my Apple TV by watching TH-cam vids, Netflix and Hulu as well as podcasts and Internet radio. Hope this video helps you repair your Apple TV.

  • @milkboccle
    @milkboccle 7 ปีที่แล้ว +1

    save you 17 mins
    1 - get a micro usb (samsung etc - phone charger non apple)
    2 - itunes should not be open
    3 - connect usb cable - apple tv to pc
    4 - plug in apple tv power
    (usb driver will auto install)
    5 - open itunes
    6 - click on apple tv icon
    7 - click restore apple tv
    it will download and complete in one action
    really dont know how it takes 17 mins to explain this, the whole process took 6 mins on my 3rd gen

  • @StevenClements
    @StevenClements 10 ปีที่แล้ว +2

    Thanks... on my mac mini it only worked if I did not add the power... So just usb mini to mac mini computer with iTunes shut off. Then it would start up iTunes and allow me to restore. If any any time I put power cord on my apple TV2 it would not work. Hope this helps anyone else out there. cheers

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      Great tip! Thank you for taking the time to share what worked for you.

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    By the way, technically, this is a video tutorial on how to do a software restoration and not a reset. However, I didn't think a lot of people knew the difference, so I used both words in the title to help those that might have done a seach for either term. The video tutorial demonstrates how to do an Apple TV restoration where one can restore it to the origianl factory settings. This also updates the firmware to the latest edition, which is a usually good thing that might fix some bugs.

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Thanks for the tip for Mac users!

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Hi Julia, you are supposed to be able to restore your Apple TV by going to "Settings" > "General" > "Reset" > Then, select "Restore". It takes a while. If this doesn't work, then you should be able to reset and restore using iTunes as I describe in the video. Good luck!

  • @Peacock3515
    @Peacock3515 10 ปีที่แล้ว

    Would this work for a jailbroken Apple tv that isn't responding?

  • @user-yu1jw4pe1z
    @user-yu1jw4pe1z 3 ปีที่แล้ว

    Not working

  • @johnorilla2578
    @johnorilla2578 3 ปีที่แล้ว

    May MacBook Air doesn’t recognize my Apple TV 3rd edition

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Thank you for your thoughts. Did you get your Apple TV restored or reset?

  • @hugoaguilar7893
    @hugoaguilar7893 10 ปีที่แล้ว

    Glen, my update says it has 4 hours remaining. Am I doing something wrong?

    • @glenwoodfin
      @glenwoodfin  10 ปีที่แล้ว

      4 hours? Fill me in on your latest thoughts.

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      I think it took me 45 minutes to an hour to reload the software, so I'm not sure about your situation. Sometimes, after a few minutes of downloading, the timer will drastically drop the estimated time it takes to download the software.

  • @luisi25
    @luisi25 5 ปีที่แล้ว

    change the title to "listen to me talk for hrs"

  • @davidr5250
    @davidr5250 9 ปีที่แล้ว

    Did all that and it still wouldn't work

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      David Rowlands Did you try the Quick Fix? www.glenwoodfin.com/tech-tips/restore-and-reset-your-apple-tv-to-factory-settings/

  • @soyomonke6148
    @soyomonke6148 ปีที่แล้ว +1

    It did not work for me i get error code 1611

    • @glenwoodfin
      @glenwoodfin  11 หลายเดือนก่อน

      I would Google: error code 1611 and check any support forums that Apple has.

    • @glenwoodfin
      @glenwoodfin  11 หลายเดือนก่อน

      www.google.com/search?client=firefox-b-1-d&q=error+code+1611

  • @igeorge3387
    @igeorge3387 10 ปีที่แล้ว

    hi Glen, I have a apple tv 3rd gen i updated it and now my netflix show "error occured loading this content" is there any way you can help me. I've try everything I even went as far as calling both netflix and apple company

    • @glenwoodfin
      @glenwoodfin  10 ปีที่แล้ว

      You could call Apple TV support. The phone number should be under the video in the description.

    • @igeorge3387
      @igeorge3387 10 ปีที่แล้ว

      Thank you

  • @hectorguerrero7624
    @hectorguerrero7624 9 ปีที่แล้ว +1

    HELP... AFTER FACTORY RESET MY APPLE TV 2 , I can not install xbmc/kodi when I turn apple tv 2 on all I see is the main menu icons . I need help installing kodi into it please some one there?

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      hector guerrero I heard the latest versions of Apple TV software are hard to jailbreak. Do an internet search and find out if anyone is still offering a solution to overcome the latest version.

  • @Mazeisaspace
    @Mazeisaspace 5 ปีที่แล้ว +1

    it keeps resetting, Apple...tsk

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      Did you find a solution? If you did, please share what you found out.

  • @MrJamboy300
    @MrJamboy300 10 ปีที่แล้ว

    I got the 3rd generation apple tv nd I'm going at it all day when my remote stop working . I was using an app on my android phone to work the apple tv and even it stop working then I tried the menu and rewind pairing button simultaneously and it was no success then I did the restoration and my remote still won't function but the light woukd sometimes blink so I guess my remote is messed up completely

    • @glenwoodfin
      @glenwoodfin  10 ปีที่แล้ว

      Did you replace the battery in your remote yet?

    • @MrJamboy300
      @MrJamboy300 10 ปีที่แล้ว

      Yes I did

  • @lorriecrumley1518
    @lorriecrumley1518 9 ปีที่แล้ว

    Hi again, I went through all of the steps and then it said (my computer) "The Apple TV" could not be restored. An unknown error occurred (1602)"
    Please help me, I have tried to restore the apple tv twice. Please help me?

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Lorrie, I wish I had an answer for you. If you can see the Apple TV interface displayed on your TV screen, but your remote control isn't working, then you can try the quick fix I've added in the description under the video. If that gets your remote working again, then navigate to "Settings", then click the "General" tab. Scroll down and click on "Reset". It should go back to the original settings. Then, it will go through the update process to install the latest software if you have it set on auto update. If you don't then you can manually choose to update the software.

  • @conewells
    @conewells 9 ปีที่แล้ว

    Great tut. Help: I lost my TH-cam on my apple-tv. Why is this and how do I solve it??. Everything ele is ok. thx.

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Perez Prada Try clicking on the "Settings" icon, the select "Main Menu". You can hide or display icons. Maybe the TH-cam icon is set on "hidden". If that doesn't work, you can try "restart" to see if it was a loading issue. Under "General" settings, you could try updating the software.

    • @conewells
      @conewells 9 ปีที่แล้ว

      Glen Woodfin
      shall try. thx.

    • @conewells
      @conewells 9 ปีที่แล้ว

      Glen Woodfin
      actually, i've done all that, Glen. I may have to buy the latest version. What's ur opinion on that? thx again.

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      I think the Apple TV 3rd Gen is selling for about $70. The 4th gen is supposed to be coming out soon. I think the Amazon Fire TV is rated the highest currently.

    • @conewells
      @conewells 9 ปีที่แล้ว

      Glen Woodfin
      So does this mean I have to BUY the new apple-tv just to get youtube? No chance of recovering it with my current one? (and I've tried every suggestion so far)

  • @Jaleera
    @Jaleera 11 ปีที่แล้ว

    Hey! I have a second generation Apple TV, which I'm about to sell. I restored it and it did the automatic update. Apparently, the device is now worth less. :( Could you possibly tell me, how I could restore it again without the update, running automatically? Also: I have no other Apple device. Is it even possible? :( Thank you, VERY much in advance. Best wishes from Germany. Julia

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      You could call Apple, or just retry the steps again. Apple's number is in the description.

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Remember to look at the links in the description for the Apple TV 2nd & 3rd generation Manual to save time when looking for Apple TV Support online. I've done this for you so you don't have to go looking for help. The US Apple TV Support phone number is: 1-800-275-2273.

  • @Rolando510Mota
    @Rolando510Mota 4 ปีที่แล้ว

    Mine says firmware not compatible

    • @glenwoodfin
      @glenwoodfin  4 ปีที่แล้ว

      I would just do an internet search for: "apple tv firmware" download or update. I did the search and looks like you'll have to do some digging.

    • @Rolando510Mota
      @Rolando510Mota 4 ปีที่แล้ว

      Glen Woodfin thanks.. I tried to update my computer but now that it’s downloaded I don’t see my Apple TV sync in with iTunes

    • @mrronaldmorris6894
      @mrronaldmorris6894 3 ปีที่แล้ว

      When I got my phone it does random things on it’s own bit a little wire don’t have a cover for it and I can’t buy one, so every time I drop my phone and those bit detach I would have to reattach them and sometimes the touch screen won’t work and when I get it to work certain parts of the screen wouldn’t want to respond and it was very frustrating, my husband introduced me to Warren Tech, who is a professional in the job so I contacted him via warrentech102@gmail.com WhatsApp 📲 +17242527621, he didn’t do it remotely I had to send the phone to him for repair
      M

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      @@mrronaldmorris6894 I'm not sure why you have an integration with an Apple TV and a phone, unless you're using an iPhone as a remote. If you look in my description & click "See More" you'll find the phone number for Apple support. I hope they can help you further. Best wishes!

    • @EnvisionLBV
      @EnvisionLBV 3 ปีที่แล้ว

      @@Rolando510Mota *I solved this particular problem for many people. Proof is on my Channel.*

  • @glenwoodfin
    @glenwoodfin  11 ปีที่แล้ว

    Ouch! I feel bad for you. I don't have much experience with iTunes. Maybe try opening iTunes before you plug it in. Otherwise, try their support forum and ask people more experienced. You can also call their support line: 800-275-2273.

  • @stephenblack3989
    @stephenblack3989 6 ปีที่แล้ว

    u went on a bit

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      Just try the '15 second quick fix' in the description under the video. You may not have to reload all the software.

  • @DaniloRubilar
    @DaniloRubilar 6 ปีที่แล้ว

    Oh my god 17 ' really ??????

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      I have a 15 second 'quick fix' under the video in the description, so you don't have to watch the whole video.

  • @EnvisionLBV
    @EnvisionLBV 3 ปีที่แล้ว +1

    *This video is too outdated. I am more relevant. So much proof...*

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      Ha, it was probably outdated years ago the day I posted it. However, I'm still using the same Apple TV and I've never had to restore it again...thank God. :)

  • @cocoa1960
    @cocoa1960 9 ปีที่แล้ว +19

    Get to the point please!

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      I think you would find it helpful to use the link to the 'quick fix' in the description, so you don't have to sit though the whole video. The video was made for complete novices.

    • @ashadowinthemirror
      @ashadowinthemirror 5 ปีที่แล้ว +1

      @@glenwoodfin You talk too much!

    • @glenwoodfin
      @glenwoodfin  3 ปีที่แล้ว

      @@ashadowinthemirror I hear you. I'll work on getting better.

  • @JPrandy1
    @JPrandy1 9 ปีที่แล้ว +1

    This was the most irritating video that I have ever seen on how to solve a problem. For whenever you do your next video please do not repeat yourself so many times, it makes watching your videos frustrating. People who look for these types of videos just want the solution as fast as they can.

  • @princearthurlouispagan9901
    @princearthurlouispagan9901 3 ปีที่แล้ว

    It would be so much easier if you would go straight the point on how to factory reset the Apple TV unit. Too much extra non-sense talk does not help you in creating a solid audience at all.

  • @BuddhistAmuletNet
    @BuddhistAmuletNet 9 ปีที่แล้ว

    does not work because of the 'cannot connect to server' issue same as what happens trying to log in through the tv
    fuck apple

  • @alankwan03
    @alankwan03 9 ปีที่แล้ว

    Thanks for you info, but I need to leave you some constructive feedback.
    I did not watch this to the end. I simply couldn't!.
    Good intentions but why take 17 minutes to cover something that could be done in less than 2. People searching this topic will be looking for a solution. Just the facts please.

    • @glenwoodfin
      @glenwoodfin  9 ปีที่แล้ว

      Thank you Alan. I recorded the video in several sessions and when I put it all together, I ended up repeating several things I'd already said. I made the video with technophobes in mind, so I probably over-did the explaining and did too much in real-time.. My Apple TV recently froze again. In other words, my remote didn't work. I added a quick fix in the description under the video. I'll bet a lot of people don't even need to do a factory restore. They just need to get their remote linked-up again.

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      I put a '15 second quick fix' in the description below the video. It will very likely work instead of having to download all the software.

  • @prettyboyfloyd303
    @prettyboyfloyd303 5 ปีที่แล้ว

    Man get to the point!

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      Try the 15 second quick fix in the description under the video. The video was made for beginners.

  • @nydiagascot6760
    @nydiagascot6760 4 ปีที่แล้ว

    Gsh👰🏻❤️

    • @glenwoodfin
      @glenwoodfin  4 ปีที่แล้ว

      You might try the 15 second quick fix before you restore your Apple TV. www.glenwoodfin.com/tech-tips/restore-and-reset-your-apple-tv-to-factory-settings/

  • @CapitalDream
    @CapitalDream 4 ปีที่แล้ว

    Man you talk too much instead of getting straight to the point

    • @glenwoodfin
      @glenwoodfin  4 ปีที่แล้ว

      Just go to my 5 second fix: www.glenwoodfin.com/tech-tips/restore-and-reset-your-apple-tv-to-factory-settings/

  • @aharden06
    @aharden06 9 ปีที่แล้ว +1

    Too much worthless talk, you gotta just get to the point.

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      Try the '15 second quick fix' in the description below the video. I added that so you might not need the video or even restoring all the software after all.

  • @scotthammer3593
    @scotthammer3593 5 ปีที่แล้ว

    this guy must love to hear himself and talk in front of the mirror.. Make a 60 second video....

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      Scott, I agree with you. The video was made for a complete tech novice. However, you should note, at the beginning of the video, I put a way to possibly fix the problem in 15 seconds, so you wouldn't need to watch the video. There is a link to that quick solution in the description.

  • @cameronalisterlee
    @cameronalisterlee 2 ปีที่แล้ว

    Get to the point. Too much babbling in the beginning

  • @michaelgelbke402
    @michaelgelbke402 4 ปีที่แล้ว

    useless video . . . spends more time describing a Micro USB than anything ...

  • @etmstMdg
    @etmstMdg 6 ปีที่แล้ว

    I’m sorry, this may be informative but for goodness sake get to the point

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      Try the '15 second quick fix' in the description below the video. If it works, then you won't have to restore all the software and won't need to watch the video. Hope it helps!

  • @tauresattauresa7137
    @tauresattauresa7137 8 ปีที่แล้ว

    does this process unjail a jailbroken apple tv?

    • @glenwoodfin
      @glenwoodfin  5 ปีที่แล้ว

      Very likely it does as it overwrites all the software in the Apple TV memory. Give it a try.