@leanmadesimple I agree with the other comments; I expect Ryan may want to clarify his statement at 9:02 when he said "no", that standard work should not be followed every time. - The issue here may just be the interpretation of what is meant by "follow the standard". No, they won't *_read_* it every time, but YES, they absolutely must make efforts to *_perform_* the work per the standard every time.
I'm sure this will get better, but audio was a little in and out which is really obvious on my Bose headphones. Years ago I did a podcast, the guy running it insisted we wear headphones, I asked why, basically it's because you can hear yourself and then you can catch when you move away or turn your head etc. This issue is mostly noticable where Matt is nodding and talking. Not noticing it on Ryan's side right now. Also don't forget to make use of the link to website feature, at the moment it's just direct back to your channel from bio - where you already are 😅
Job Instructions resp. Job Breakdowns (from Training Within Industry) can help to find the right level of detail. Initial question in every procedure is WHAT are the important steps (creating value for the customer by a modification done right the first time), HOW to do it (what are the key points to follow in each step, there might be several ones), and equally important (but often forgotten to think about and communicate) WHY do we do it that way, ie. why do we follow that standard?
Do you have to follow the standard every time? Answer in the video → No. That's unquestionably wrong. Better ways of stating it: Do you have to ADHERE to the standard every time? Yes. Do you have to read the standard instructions or watch the standard video every time? No.
Why would you create a “standard” and then not follow it? Train to the standard and enforce it. If there is a better way capture it and train to that. Rogue workers cost money.
I know, I was confused about that as well. I think what he meant was that the worker should always be following the standard, but that he didn't have to be physically reading it every time he did the job if he was familiar with the standard.
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@leanmadesimple I agree with the other comments; I expect Ryan may want to clarify his statement at 9:02 when he said "no", that standard work should not be followed every time. -
The issue here may just be the interpretation of what is meant by "follow the standard". No, they won't *_read_* it every time, but YES, they absolutely must make efforts to *_perform_* the work per the standard every time.
I'm sure this will get better, but audio was a little in and out which is really obvious on my Bose headphones.
Years ago I did a podcast, the guy running it insisted we wear headphones, I asked why, basically it's because you can hear yourself and then you can catch when you move away or turn your head etc.
This issue is mostly noticable where Matt is nodding and talking. Not noticing it on Ryan's side right now.
Also don't forget to make use of the link to website feature, at the moment it's just direct back to your channel from bio - where you already are 😅
Job Instructions resp. Job Breakdowns (from Training Within Industry) can help to find the right level of detail. Initial question in every procedure is WHAT are the important steps (creating value for the customer by a modification done right the first time), HOW to do it (what are the key points to follow in each step, there might be several ones), and equally important (but often forgotten to think about and communicate) WHY do we do it that way, ie. why do we follow that standard?
I am glad you were direct about uncooperative worker. There are times where a leader needs to fire people. If you don't the company will fail.
You guys mentioned a bunch of whatsapp communities for lean, how would we go about getting access to these communities?
Thanks!
Do you have to follow the standard every time? Answer in the video → No. That's unquestionably wrong.
Better ways of stating it:
Do you have to ADHERE to the standard every time? Yes.
Do you have to read the standard instructions or watch the standard video every time? No.
Why would you create a “standard” and then not follow it? Train to the standard and enforce it. If there is a better way capture it and train to that. Rogue workers cost money.
I know, I was confused about that as well. I think what he meant was that the worker should always be following the standard, but that he didn't have to be physically reading it every time he did the job if he was familiar with the standard.